S MPP 0807181 Bibliography
DAFTAR PUSTAKA
Ali, Hasan.(2009). Edisi Baru Marketing. Jakarta:PT. Buku Kita.
Asep Hermawan. (2009). Penelitian Bisnis Paradigma Kuantitatif. Bandung : PT
Grasindo.
Bao, T. and Chang, T.S. (2014). Finding Disseminators Via Electronic Word Of
Mouth Message For Effective Marketing Communications, Decision Support Systems
Bowie, David and Buttle, Francis. (2011). Hospitality Marketing: Principles and
Practice. 2nd Edition. UK. Elsevier Ltd.
Briggs, Susan. (2009). Successful Tourism Marketing Management.
Cheng, X., & Zhou, M. (2010). Study on Effect of EWOM: A Literature Review and
Suggestions For Future Research. Paper presented at the 4th International
Conference on Management and Service Science (MASS 2010), Wuhan,
China.
Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The Impact of Electronic
Word-of-Mouth: The Adoption of Online Opinions in Online Customer
Communities. Internet Research, 18(3), 229 e247.
Cheung, C.M.K. & Thadani, D.R. (2012). The Impact of Electronic Word-Of-Mouth
Communication: A Literature Analysis and Integrative Model. Decision
Support Systems, 54, 461-470.
Cheung, M.Y., Luo, C., Sia, C.L. and Chen, H. (2009). Credibility of Electronic
Word Of Mouth: Informational and Normative Determinants of On-Line
Consumer Recommendations. International Journal of Electronic Commerce,
Vol. 13 No. 4, pp. 9-38.
Chu, S. C. & Kim, Y. (2011). Determinants of Consumer Engagement in Electronic
Wordof-Mouth (Ewom) in Social Networking Sites. International Journal of
Advertising, 30, 47- 75.
Christopher H Lovelock, Patricia Chew and Jochen Wirtz. (2013). Essentials of
Services Marketing 2nd Edition. New Jersey: Person.
Cravens, David W. & Piercy, Nigel F. (2009). Strategic Marketing 9th Edition. New
York USA: Mc Graw-Hill Education.
Fan, Yi-Wen, Yi Miao Feng, Yu-Hsien Fang, Ruei-Yun Lin (2013). Establishing the
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Adoption of Electronic Word-of-Mouth through Consumers’ Perceived Credibility.
International Business Research. Canadian Center of Science and Education
Fandy Tjiptono. (2014). Pemasaran Jasa, Prinsip, Penerapan dan Penelitian.
Yogyakarta: Andi Publisher.
Gruen, Thomas W., Osmonbekov, Talai, Czaplewski, Andrew J. (2006). EWOM :
The Impact of Customer-To-Customer Online Know-How Exchange on
Customer Value and Loyalty. Journal of Business Research 59 (2006) 449 –
456
Goldsmith, R.E. and Horowitz, D. (2006). Measuring Motivations For Online
Opinion Seeking. Journal of Interactive Advertising, Vol. 6 No. 2, pp. 3-14.
Hennig-Thurau, T., Gwinner, K.P., Walsh, G. & Gremle, D.D. (2004). Electronic
wordof-mouth via consumer-opinion platforms: What motivates consumers to
articulate themselves on the Internet?. Journal of Interactive Marketing, 18,
38-52.
Hodza, Astrid, Papadopoulou, Katerina dan Pavlidou, Vasiliki (2012). Electronic
Word of Mouth through Social Networking Sites: How does it affect
consumers. Linaeus University.
Husein, Umar. (2008). Metode Riset Perilaku Konsumen Jasa, Ghalia Indonesia,
ISBN:979-450468-6
Jalilvand, M.R. and Samiei, N. (2012), The Effect of Electronic Word Of Mouth on
Brand Image and Purchase Intention: An Empirical Study in The Automobile
Industry in Iran”. Marketing Intelligence & Planning, Vol. 30 No. 4, pp. 460476.
Kotler, Philip and Keller, Kevin. (2012). Marketing Management. New Jesrey.
Person Education, Inc.
Kotler, Philip and Armstrong, Gary. (2014). Principles of Marketing. 15th Edition.
England. Pearson Education Limited.
Lee, K.-T. and Koo, D.-M. (2012). Effects of Attribute and Valence Of E-WOM on
Message Adoption: Moderating Role of Subjective Knowledge and Regulatory
Focus. Computers in Human Behavior, Vol. 26 No. 6, pp. 1974-1984.
Litvin, Stephen W., Goldsmith, Ronald E., and Pan, Bing (2010). Electronic Word of - Mouth in Hospitality and Tourism Management. Journal of Tourism
Management 29, 458 – 468.
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Montazemi A. and Qahri Saremi H. (2014). The Effectiveness of Electronic Word of
Mouth on Consumers’ Perceptions of Adopting Products/Services - A
Literature Review. In Proceedings of the 10th International Conference on
Web Information Systems and Technologies, pages 324-331
Nugraha, Marza Riyandika (2013). Analisa Pengaruh Electronic Wordof-Mouth,
Argument Quality, Message Source Credibility Terhadap Brand Image Dan
Dampaknya Pada Purchase Intention. Universitas Bina Nusantara.
Peter, J. Paul and Olson, Jerry Corrie (2010). Consumer Behavior and Marketing
Strategy. McGraw-Hill Higher Education.
Pride, William M. and Ferrel, O.C. (2014). Marketing, 18th Edition. Boston, Cengage
Learning.
Sari, Viranti Mustika (2012). Pengaruh Electronic Word of Mouth di Social Media
Twitter Terhadap Minat Beli Konsumen (Studi Pada Restoran Holycowsteak).
Universitas Indonesia.
Shimp, Terence A. And Andrews, J. Craig. (2013). Advertising, Promotion, and
Other Aspects of Integrated Marketing Communications . 9th Edition. USA.
Cengage Learning.
Sofiani Jotopurnomo, Stephanie Laurensia, Hatane Semuel (2015) Pengaruh Harga,
Brand Image, Dan Electronic Word Of Mouth Terhadap Minat Beli Reservasi
Hotel Secara Online. Universitas Kristen Petra .
Solomon, Michael R., Russell-Bennett and Previte, Josephine. (2013). Consumer
Behaviour: Buying, Having, Being. Autralia. Pearson Australia Group Pty Ltd
Srimartini, Nia. (2010). Pelaksanaan Program E-Marketing terhadap Keputusan
untuk Menginap di Hotel Batam View Beach Resort. Universitas Pendidikan
Indonesia
Sugiyono. (2008). Metode Penelitian Bisnis. Bandung. Alfabeta.
Sugiyono. (2010). Metode Penelitian Kuantitatif kualitatif dan R&D. Bandung:
Alfabeta.
Sugiyono. (2012). Metode Penelitian Kuantitatid Kualitatif dan R&D. Bandung:
Alfabeta.
Ulber, Silalahi. (2009). Metode Penelitian Sosial. Bandung: PT. Reika Aditama
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Wei, Adrian T.Y., Collins Mavuvuni Hiribae, Diane Yong May Kuen, Lim Chee Yi,
Poon Yee Ling. (2014). Electronic Word Of Mouth's (Ewom's) Influence on
Booking Intention: A Study of Hotels In Kuala Lumpur . Universiti Tunku
Abdul Rahman.
Wu, Mei-Hsin, (2014). Relationships among Source Credibility of Electronic Word of
Mouth, Perceived Risk, and Consumer Behavior on Consumer Generated
Media . Masters Thses 1896 – February 2014. Paper 984.
Zeithaml, Valarie A., Bitner, Mary Jo and Gremler, Dwayne D.. (2013). Service
Marketing. 6th Edition. McGraw-Hill Education
Website
http://www.accorhotels.com/gb/hotel-1867-ibis-jakarta-tamarin/index.shtml
Diakses 10 Januari 2015, 19:15 WIB
http://www.agoda.com/ibis-jakarta-tamarin-hotel/hotel/jakarta-id.html
Diakses 27 Februari 2015, 15:30 WIB
http://www.booking.com/hotel/id/ibistamarin.id.html?aid=357011;label=gog235jc
hotel-XX-id-ibistamarin-unspec-id-com-L%3Aid-O%3Aunk-B%3AunkN%3AXXS%3Abo;sid=7c0062a6cb09a79556339e2557e431c5;dcid=1;dist=0&type=tot
al&
Diakses 27 Februari 2015, 15:30 WIB
http://economy.okezone.com/read/2014/09/16/471/1039657/agustus-jakarta-bakaldisesaki-15-896-kamar-hotel-baru
Diakses pada 5 Ferbruari 2015, 19:15 WIB
http://jakarta.bps.go.id/linkTabelStatis/view/id/68
Diakses 10 Januari 2015, 19:15 WIB
http://www.hotels.com/ho127254/ibis-jakarta-tamarin-jakarta-indonesia/
Diakses 27 Februari 2015, 15:30 WIB
http://www.ibis.com/gb/hotel-1867-ibis-jakarta-tamarin/index.shtml
Diakses 10 Januari 2015, 19:15 WIB
http://media.unwto.org/press-release/2015-01-27/over-11-billion-tourists-travelledabroad-2014
Diakses 5 Februari 2015, 19:15 WIB
http://www.parekraf.go.id/asp/detil/asp?c=16&id =2845
Diakses 5 Februari 2015, 20:22 WIB
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
http://www.tripadvisor.com/Hotel_Review-g294229-d307131-ReviewsIbis_Jakarta_Tamarin-Jakarta_Java.html
Diakses 27 Februari 2015, 15:30 WIB
http://www.wisatakandi.com/2011/11/undang-undang-ri-n0-10-tahun-2009.html
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Ali, Hasan.(2009). Edisi Baru Marketing. Jakarta:PT. Buku Kita.
Asep Hermawan. (2009). Penelitian Bisnis Paradigma Kuantitatif. Bandung : PT
Grasindo.
Bao, T. and Chang, T.S. (2014). Finding Disseminators Via Electronic Word Of
Mouth Message For Effective Marketing Communications, Decision Support Systems
Bowie, David and Buttle, Francis. (2011). Hospitality Marketing: Principles and
Practice. 2nd Edition. UK. Elsevier Ltd.
Briggs, Susan. (2009). Successful Tourism Marketing Management.
Cheng, X., & Zhou, M. (2010). Study on Effect of EWOM: A Literature Review and
Suggestions For Future Research. Paper presented at the 4th International
Conference on Management and Service Science (MASS 2010), Wuhan,
China.
Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The Impact of Electronic
Word-of-Mouth: The Adoption of Online Opinions in Online Customer
Communities. Internet Research, 18(3), 229 e247.
Cheung, C.M.K. & Thadani, D.R. (2012). The Impact of Electronic Word-Of-Mouth
Communication: A Literature Analysis and Integrative Model. Decision
Support Systems, 54, 461-470.
Cheung, M.Y., Luo, C., Sia, C.L. and Chen, H. (2009). Credibility of Electronic
Word Of Mouth: Informational and Normative Determinants of On-Line
Consumer Recommendations. International Journal of Electronic Commerce,
Vol. 13 No. 4, pp. 9-38.
Chu, S. C. & Kim, Y. (2011). Determinants of Consumer Engagement in Electronic
Wordof-Mouth (Ewom) in Social Networking Sites. International Journal of
Advertising, 30, 47- 75.
Christopher H Lovelock, Patricia Chew and Jochen Wirtz. (2013). Essentials of
Services Marketing 2nd Edition. New Jersey: Person.
Cravens, David W. & Piercy, Nigel F. (2009). Strategic Marketing 9th Edition. New
York USA: Mc Graw-Hill Education.
Fan, Yi-Wen, Yi Miao Feng, Yu-Hsien Fang, Ruei-Yun Lin (2013). Establishing the
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Adoption of Electronic Word-of-Mouth through Consumers’ Perceived Credibility.
International Business Research. Canadian Center of Science and Education
Fandy Tjiptono. (2014). Pemasaran Jasa, Prinsip, Penerapan dan Penelitian.
Yogyakarta: Andi Publisher.
Gruen, Thomas W., Osmonbekov, Talai, Czaplewski, Andrew J. (2006). EWOM :
The Impact of Customer-To-Customer Online Know-How Exchange on
Customer Value and Loyalty. Journal of Business Research 59 (2006) 449 –
456
Goldsmith, R.E. and Horowitz, D. (2006). Measuring Motivations For Online
Opinion Seeking. Journal of Interactive Advertising, Vol. 6 No. 2, pp. 3-14.
Hennig-Thurau, T., Gwinner, K.P., Walsh, G. & Gremle, D.D. (2004). Electronic
wordof-mouth via consumer-opinion platforms: What motivates consumers to
articulate themselves on the Internet?. Journal of Interactive Marketing, 18,
38-52.
Hodza, Astrid, Papadopoulou, Katerina dan Pavlidou, Vasiliki (2012). Electronic
Word of Mouth through Social Networking Sites: How does it affect
consumers. Linaeus University.
Husein, Umar. (2008). Metode Riset Perilaku Konsumen Jasa, Ghalia Indonesia,
ISBN:979-450468-6
Jalilvand, M.R. and Samiei, N. (2012), The Effect of Electronic Word Of Mouth on
Brand Image and Purchase Intention: An Empirical Study in The Automobile
Industry in Iran”. Marketing Intelligence & Planning, Vol. 30 No. 4, pp. 460476.
Kotler, Philip and Keller, Kevin. (2012). Marketing Management. New Jesrey.
Person Education, Inc.
Kotler, Philip and Armstrong, Gary. (2014). Principles of Marketing. 15th Edition.
England. Pearson Education Limited.
Lee, K.-T. and Koo, D.-M. (2012). Effects of Attribute and Valence Of E-WOM on
Message Adoption: Moderating Role of Subjective Knowledge and Regulatory
Focus. Computers in Human Behavior, Vol. 26 No. 6, pp. 1974-1984.
Litvin, Stephen W., Goldsmith, Ronald E., and Pan, Bing (2010). Electronic Word of - Mouth in Hospitality and Tourism Management. Journal of Tourism
Management 29, 458 – 468.
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Montazemi A. and Qahri Saremi H. (2014). The Effectiveness of Electronic Word of
Mouth on Consumers’ Perceptions of Adopting Products/Services - A
Literature Review. In Proceedings of the 10th International Conference on
Web Information Systems and Technologies, pages 324-331
Nugraha, Marza Riyandika (2013). Analisa Pengaruh Electronic Wordof-Mouth,
Argument Quality, Message Source Credibility Terhadap Brand Image Dan
Dampaknya Pada Purchase Intention. Universitas Bina Nusantara.
Peter, J. Paul and Olson, Jerry Corrie (2010). Consumer Behavior and Marketing
Strategy. McGraw-Hill Higher Education.
Pride, William M. and Ferrel, O.C. (2014). Marketing, 18th Edition. Boston, Cengage
Learning.
Sari, Viranti Mustika (2012). Pengaruh Electronic Word of Mouth di Social Media
Twitter Terhadap Minat Beli Konsumen (Studi Pada Restoran Holycowsteak).
Universitas Indonesia.
Shimp, Terence A. And Andrews, J. Craig. (2013). Advertising, Promotion, and
Other Aspects of Integrated Marketing Communications . 9th Edition. USA.
Cengage Learning.
Sofiani Jotopurnomo, Stephanie Laurensia, Hatane Semuel (2015) Pengaruh Harga,
Brand Image, Dan Electronic Word Of Mouth Terhadap Minat Beli Reservasi
Hotel Secara Online. Universitas Kristen Petra .
Solomon, Michael R., Russell-Bennett and Previte, Josephine. (2013). Consumer
Behaviour: Buying, Having, Being. Autralia. Pearson Australia Group Pty Ltd
Srimartini, Nia. (2010). Pelaksanaan Program E-Marketing terhadap Keputusan
untuk Menginap di Hotel Batam View Beach Resort. Universitas Pendidikan
Indonesia
Sugiyono. (2008). Metode Penelitian Bisnis. Bandung. Alfabeta.
Sugiyono. (2010). Metode Penelitian Kuantitatif kualitatif dan R&D. Bandung:
Alfabeta.
Sugiyono. (2012). Metode Penelitian Kuantitatid Kualitatif dan R&D. Bandung:
Alfabeta.
Ulber, Silalahi. (2009). Metode Penelitian Sosial. Bandung: PT. Reika Aditama
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Wei, Adrian T.Y., Collins Mavuvuni Hiribae, Diane Yong May Kuen, Lim Chee Yi,
Poon Yee Ling. (2014). Electronic Word Of Mouth's (Ewom's) Influence on
Booking Intention: A Study of Hotels In Kuala Lumpur . Universiti Tunku
Abdul Rahman.
Wu, Mei-Hsin, (2014). Relationships among Source Credibility of Electronic Word of
Mouth, Perceived Risk, and Consumer Behavior on Consumer Generated
Media . Masters Thses 1896 – February 2014. Paper 984.
Zeithaml, Valarie A., Bitner, Mary Jo and Gremler, Dwayne D.. (2013). Service
Marketing. 6th Edition. McGraw-Hill Education
Website
http://www.accorhotels.com/gb/hotel-1867-ibis-jakarta-tamarin/index.shtml
Diakses 10 Januari 2015, 19:15 WIB
http://www.agoda.com/ibis-jakarta-tamarin-hotel/hotel/jakarta-id.html
Diakses 27 Februari 2015, 15:30 WIB
http://www.booking.com/hotel/id/ibistamarin.id.html?aid=357011;label=gog235jc
hotel-XX-id-ibistamarin-unspec-id-com-L%3Aid-O%3Aunk-B%3AunkN%3AXXS%3Abo;sid=7c0062a6cb09a79556339e2557e431c5;dcid=1;dist=0&type=tot
al&
Diakses 27 Februari 2015, 15:30 WIB
http://economy.okezone.com/read/2014/09/16/471/1039657/agustus-jakarta-bakaldisesaki-15-896-kamar-hotel-baru
Diakses pada 5 Ferbruari 2015, 19:15 WIB
http://jakarta.bps.go.id/linkTabelStatis/view/id/68
Diakses 10 Januari 2015, 19:15 WIB
http://www.hotels.com/ho127254/ibis-jakarta-tamarin-jakarta-indonesia/
Diakses 27 Februari 2015, 15:30 WIB
http://www.ibis.com/gb/hotel-1867-ibis-jakarta-tamarin/index.shtml
Diakses 10 Januari 2015, 19:15 WIB
http://media.unwto.org/press-release/2015-01-27/over-11-billion-tourists-travelledabroad-2014
Diakses 5 Februari 2015, 19:15 WIB
http://www.parekraf.go.id/asp/detil/asp?c=16&id =2845
Diakses 5 Februari 2015, 20:22 WIB
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
http://www.tripadvisor.com/Hotel_Review-g294229-d307131-ReviewsIbis_Jakarta_Tamarin-Jakarta_Java.html
Diakses 27 Februari 2015, 15:30 WIB
http://www.wisatakandi.com/2011/11/undang-undang-ri-n0-10-tahun-2009.html
Dewi Lestari Andarwulan, 2015
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN MENGINAP DI HOTEL IBIS
JAKARTA TAMARIN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu