Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata: Perluasan pada Technology Acceptance Model - Unika Repository

   

  Skripsi

  Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata: Perluasan pada Technology Acceptance Model

  Diajukan untuk memenuhi syarat guna mencapai gelar Sarjana Ekonomi di Fakultas Ekonomi dan Bisnis

  Universitas Katolik Soegijapranata Semarang

  Titus Wahyu Kurniawan 08.60.0042

  Jurusan Akuntansi Fakultas Ekonomi dan Bisnis

  Universitas Katolik Soegijapranata

  Perpustakaan Unika Skripsi dengan judul:

  Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata: Perluasan pada Technology Acceptance Model

  Oleh: Titus Wahyu Kurniawan

  08.60.0042 Disetujui dan diterima baik oleh pembimbing:

  Semarang, 22 Maret 2012 Pembimbing G. Freddy Koeswoyo, SE., M.Si.

  Perpustakaan Unika

  Perpustakaan Unika

  Telah diterima dan disahkan oleh panitia penguji pada:

  30 Mei 2012 skripsi dengan judul:

  

Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata:

Perluasan pada Technology Acceptance Model

  Oleh: Titus Wahyu Kurniawan

  08.60.0042 Tim penguji Drs. Hudi P., SE., MM.,Akt. A. Advensia C., SE., MSi., Akt.

  G. Freddy K., SE., M.Si.

  Mengetahui, Dekan Fakultas Ekonomi dan Bisnis

  Universitas Katolik Soegijapranata

  Perpustakaan Unika

PERNYATAAN KEASLIAN SKRIPSI

  Saya yang bertanda tangan di bawah ini dengan sesungguhnya menyatakan bahwa skripsi dengan judul:

  Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata: Perluasan pada Technology Acceptance Model

  Benar-benar merupakan karya saya. Saya tidak mengambil sebagian atau seluruh karya orang lain yang seolah-olah saya akui sebagai karya saya.

  Apabila saya melakukan hal tersebut, maka gelar dan ijasah yang saya peroleh dinyatakan batal dan akan saya kembalikan kepada Universitas Katolik Soegijapranata.

  Semarang, 22 Maret 2012 Yang menyatakan,

  Titus Wahyu Kurniawan Untuk semua orang yang telah mendukung dan menemani penulis menyelesaikan penelitian ini: Keluarga, dosen, teman-teman, dan orang yang kukasihi.

  Perpustakaan Unika

HALAMAN PERSEMBAHAN

  Perpustakaan Unika

KATA PENGANTAR

  Puji syukur kepada Tuhan Yang Maha Kuasa, penulis ucapkan karena skripsi dengan judul “Determinan Actual Use Sintak Unika oleh Mahasiswa Unika Soegijapranata: Perluasan pada Technology Acceptance Model” telah dapat penulis selesaikan. Skripsi ini disusun untuk memenuhi syarat guna memperoleh gelar Sarjana Ekonomi (SE) pada Fakultas Ekonomi dan Bisnis Universitas Katolik Soegijapranata Semarang.

  Topik ini dipilih karena penulis merasa tertarik untuk melihat determinan apa saja yang membuat pengguna Sintak merasa puas terhadap sistem informasi akademik ini. Penulis menggunakan Technology Acceptace Model (TAM) sebagai patokan awal untuk melihat penerimaan pengguna terhadap sebuah sistem informasi yang kemudian dikembangkan lagi dengan menambahkan variabel- variabel baru seperti keandalan, kualitas informasi, kualitas pelayanan, kualitas sistem, persepsi manfaat, persepsi kemudahan sebagai antesenden untuk menilai seberapa puas pengguna yang kemudian dilanjutkan pada keinginan untuk terus menggunakan Sintak Unika.

  Penelitian menggunakan model TAM yang sebenarnya sangat sering digunakan untuk melihat penerimaan pengguna terhadap sistem informasi. Oleh karena hal tersebut, peneliti merasa cocok menggunakan model TAM ini yang kemudian diperluas dengan menambah variabel baru serta variabel-variabel lain

  Perpustakaan Unika

  Vena Purnamasari (2009) sebagai tolok ukur untuk melihat seberapa besar keinginan pengguna (mahasiswa) menggunakan Sintak Unika yang merupakan sistem informasi akademik (dan administrasi) yang ada di Unika Soegijapranata.

  Skripsi ini berhasil menemukan bukti empiris bahwa ternyata kepuasan pengguna (mahasiswa) sangat dipengaruhi oleh kualitas sistem Sintak yang meliputi pengamanan data, error free, kecukupan fitur, waktu pengaksesan, dan pengaruh peningkatan produktivitas. Kemudian untuk masalah kepuasan yang mendorong terjadinya actual use ternyata ditemukan sangat sedikit pengaruhnya. Hal ini dimungkinkan karena pengguna mau tidak mau/puas tidak puas harus tetap menggunakan Sintak untuk urusan akademik dan administrasi mereka.

  Selesainya skripsi ini peneliti akui tidak terlepas dari bantuan beberapa pihak. Karena hal itulah, peneliti mengucapkan terima kasih kepada:

  1. Orang tua dan keluarga besar tercinta yang telah mendukung dan memberikan dorongan untuk terus melakukan yang terbaik dalam studi penulis.

  2. Keluarga besar dusun Guwo, tempat KKN penulis, yang telah bersedia menerima penulis di sana, serta terus mendukung dan mendoakan penulis.

  3. Dekan Fakultas Ekonomi dan Bisnis atas izinnya kepada penulis untuk menggunakan fasilitas yang ada di Fakultas Ekonomi dan Bisnis.

4. Ketua Jurusan Akuntansi atas dorongan dan dukungannya kepada

  Perpustakaan Unika 5.

  Bapak Freddy selaku dosen pembimbing yang telah bersedia meluangkan waktu untuk membimbing penulisan skripsi ini.

  6. Ibu Monik, Ibu Vena yang juga telah bersedia meluangkan waktu untuk bimbingan informal serta memberikan bantuan dalam penulisan skripsi.

  7. Orang yang penulis kasihi, Fika Widya, yang membantu, menemani, dan mendorong penulis untuk menyelesaikan penelitian ini.

  8. Teman-teman FEB: Eka, Harry, Yosoa, Ronaldo, Julio, Andika, Debbie, Shirley, Pauline, Yoan, Yudha, Markus, Tian, Robin, Stefannie, Tanti, Januar, Nadia, Yohana, Olin, Meme, Yoshi, Vivi, Adel, Caroline, Devina, Novi, Evan, Alan, Mutya, Ike, Christina, Flo, Friska, Josephine, Melody, dkk. Terima kasih atas bantuan,

   canda-tawa, dukungan. Terima kasih atas segalanya.

  9. Teman-teman Beswan Djarum Semarang: Mr. Welly, Mr. Odi, Mr.

  Andjar, Mr. Ari, Catur, Inggy, Monica, Yuda, Pratika, Wulan, Ema, Mike, Angel, Brefin, Shella, Vian, Yoyon, Ayu W., Kiki, Anggi, Ayu H., Riana, Fika N., Bima, Arif, Henry, Metta, Chandra, Ferri, Puput, Adi, Wahyu, Dimas, Galih, Arien, Angga. Terima kasih atas

  

  dukungan, semangat, kegembiraan saat bersama. Semangat! 10. Teman-teman kelompok 10 KKN: Kristina, Lia, Lidia, Vina, Mely,

  Xiao, Devi, Catherine, Dimas, Ryan, Rio, Victor, Mas Aming, Johan, Mis, Merry, Mba Ajenk, Sulfa, Raharjo, Astrid, Nenny.

  

  Perpustakaan Unika 11.

  Teman-teman, keluarga, dosen-dosen Fakultas Ekonomi dan Bisnis yang tidak dapat penulis sebutkan satu persatu. Terima kasih atas bantuannya selama ini sehingga penulis berhasil menyelesaikan studi. 

  Terima kasih atas dukungannya. Terima kasih atas segalanya. Akhir kata, selamat menikmati tulisan penelitian ini. Salam...

  Semarang, 22 Maret 2012 Peneliti, Titus Wahyu K.

  Perpustakaan Unika DAFTAR ISI Halaman Judul ······································································································· i Halaman Persetujuan ··························································································· ii Halaman Pengesahan ··························································································· iii Surat Pernyataan Keaslian Skripsi ···································································· iv Halaman Persembahan ·························································································· v Kata Pengantar ···································································································· vi Daftar Isi ················································································································· x Daftar Tabel ········································································································ xiii Daftar Gambar ··································································································· xiv Abstrak ·················································································································· xv

BAB I. PENDAHULUAN ······················································································ 1

  1.1. Latar Belakang ································································································ 1

  1.2. Perumusan Masalah ······················································································· 5

  1.3. Tujuan dan Manfaat Penelitian ····································································· 5

  

1.3.1. Tujuan Penelitian ··············································································· 5

  

1.3.2. Manfaat Penelitian ············································································· 5

  1.4. Kerangka Pikir ································································································ 7

  1.5. Sistematika Penulisan ····················································································· 8

BAB II. LANDASAN TEORI ··············································································· 9

  Perpustakaan Unika

   2.1.1. Technology Acceptance Model ···························································· 9

  

2.1.2. Pengertian Kepuasan ······································································· 11

  

2.1.3. Pengertian Keandalan ······································································ 12

  

2.1.4. Pengertian Kualitas ·········································································· 13

  

2.1.5. Pengertian Sistem Informasi ··························································· 13

   2.1.6. Pengertian Self-Efficacy ··································································· 15

2.2. Pengembangan dan Perumusan Hipotesis ·················································· 16

BAB III. METODE PENELTIAN ······································································ 21

  3.1. Populasi dan Sampel ····················································································· 21

  3.2. Jenis dan Sumber Data ················································································· 23

  

3.2.1. Jenis Data ·························································································· 23

  

3.2.2. Sumber Data ····················································································· 24

  3.3. Lokasi dan Waktu Penelitian ······································································· 24

  3.4. Definisi Operasional dan Pengukuran Variabel ········································ 24

   3.4.1. Actual Use ·························································································· 24

  

3.4.2. Kepuasan Mahasiswa Unika Soegijapranata ································· 25

  

3.4.3. Keandalan Sintak Unika ·································································· 25

   3.4.4. Perceived Quality (Kualitas Informasi, Pelayanan, dan Sistem) ·· 26

   3.4.5. Perceived Usability (Perceived Usefulness dan Perceived Ease of Use) ······································································ 27

   3.4.6. Perceived Efficacy (Internet Self-Efficacy dan Computer Self-Efficacy) ···································································· 28

  Perpustakaan Unika

  

3.5.1. Statistik Deskriptif ············································································ 29

   3.5.2. Metode Structural Equation Modeling ············································ 30

  

3.5.3. Uji Hipotesis dan Model Penelitian ················································· 30

BAB IV. HASIL ANALISIS ················································································ 39

  4.1. Gambaran Umum Responden ····································································· 39

  4.2. Statistik Deskriptif ························································································ 40

  4.3. Hasil Analisis Uji Validitas dan Reliabilitas ··············································· 44

  

4.3.1. Uji Validitas ······················································································· 44

  

4.3.2. Uji Reliabilitas ··················································································· 45

  4.4. Pengujian Hipotesis ······················································································· 46

  4.5. Hasil dan Analisis ·························································································· 50

BAB V. KESIMPULAN DAN SARAN ······························································ 56

  5.1. Kesimpulan ···································································································· 56

  5.2. Keterbatasan, Implikasi, dan Saran ···························································· 58

5.2.1. Keterbatasan ·····················································································

  58

5.2.2. Implikasi dan Saran ········································································· 60

   5.2.2.1. Implikasi ···············································································

  60

   5.2.2.2. Saran ·····················································································

  60 DAFTAR PUSTAKA LAMPIRAN

  Perpustakaan Unika DAFTAR TABEL