s kom 060918 table of content

DAFTAR ISI

ABSTRAK ............................................................. Error! Bookmark not defined.
ABSTRACT ............................................................. Error! Bookmark not defined.
DAFTAR ISI ........................................................................................................... v
DAFTAR TABEL .................................................. Error! Bookmark not defined.
DAFTAR GAMBAR ............................................. Error! Bookmark not defined.
DAFTAR SINGKATAN ....................................... Error! Bookmark not defined.
BAB I PENDAHULUAN ...................................... Error! Bookmark not defined.
1.1

Latar Belakang .................................. Error! Bookmark not defined.

1.2

Perumusan Masalah .......................... Error! Bookmark not defined.

1.3

Batasan Masalah ............................... Error! Bookmark not defined.

1.4

Tujuan Penelitian .............................. Error! Bookmark not defined.

1.5

Manfaat Penelitian ............................ Error! Bookmark not defined.

1.6

Sistematika Penulisan ....................... Error! Bookmark not defined.

BAB II TINJAUAN PUSTAKA............................ Error! Bookmark not defined.
2.1

E-business & E-commerce ................ Error! Bookmark not defined.

2.1.1

Tipe Transaksi E-commerce ............. Error! Bookmark not defined.

2.1.2

Ruang Lingkup E-commerce ............ Error! Bookmark not defined.

2.1.3

Keuntungan dan Kerugian E-commerce ......... Error! Bookmark not
defined.

2.2

Customer Trust ................................. Error! Bookmark not defined.

2.2.1

Definisi Trust .................................... Error! Bookmark not defined.

2.2.2

Dimensi Trust ................................... Error! Bookmark not defined.

2.3

Desain Sistem Web ........................... Error! Bookmark not defined.

2.3.1

Elemen Desain .................................. Error! Bookmark not defined.

2.3.2

Efektifitas Dari Sudut Pandang Pengguna ...... Error! Bookmark not
defined.

2.3.3

Katalog Produk ................................. Error! Bookmark not defined.

2.4

Perilaku Konsumen Online Dalam Mencari Informasi ............ Error!
Bookmark not defined.

Nugraha Ramadhany, 2013
Membangun Customer Trust Di Dalam Sistem E-Commerce Dengan Pendekatan Three Dimension Of Trust
Universitas Pendidikan Indonesia | repository.upi.edu

BAB III METODOLOGI PENELITIAN............... Error! Bookmark not defined.
3.1

Desain Penelitian .............................. Error! Bookmark not defined.

3.2

Metode Penelitian ............................. Error! Bookmark not defined.

3.2.1

Metode Pengumpulan Data ............... Error! Bookmark not defined.

3.2.2

Metode Pengembangan Perangkat Lunak ....... Error! Bookmark not
defined.

3.3

Metode Testing ................................. Error! Bookmark not defined.

3.3.1

Alat Dan Bahan Penelitian ................ Error! Bookmark not defined.

3.3.2

Analisa Statistik ................................ Error! Bookmark not defined.

BAB IV HASIL PENELITIAN DAN PEMBAHASAN ..... Error! Bookmark not
defined.
4.1

Analisis Perangkat Lunak ................. Error! Bookmark not defined.

4.1.1

Analisis Masalah ............................... Error! Bookmark not defined.

4.1.2

Analisis Pengguna............................. Error! Bookmark not defined.

4.1.3

Analisis Sistem ................................. Error! Bookmark not defined.

4.2

Desain Perangkat Lunak ................... Error! Bookmark not defined.

4.2.1

Use Case Diagram ............................ Error! Bookmark not defined.

4.2.2

DFD (Data Flow Diagram) ............... Error! Bookmark not defined.

4.3

Implementasi ..................................... Error! Bookmark not defined.

4.3.1

Rancangan Site Map Sistem ............. Error! Bookmark not defined.

4.3.2

Implementasi Perangkat Lunak ........ Error! Bookmark not defined.

4.4

Hasil Pengujian ................................. Error! Bookmark not defined.

4.4.1

Gambaran Umum Responden ........... Error! Bookmark not defined.

4.4.2

Penggunaan Internet Responden ....... Error! Bookmark not defined.

4.4.3

Uji Validitas Instrumen ..................... Error! Bookmark not defined.

4.4.4

Uji Reliabilitas Instrumen ................. Error! Bookmark not defined.

4.4.5

Nilai Trust Pada Sistem Sebelum Dilakukan Pendekatan Three
Dimension Of Trust ........................... Error! Bookmark not defined.

4.4.6

Nilai Trust Pada Sistem Setelah Dilakukan Pendekatan Three
Dimension Of Trust ........................... Error! Bookmark not defined.

Nugraha Ramadhany, 2013
Membangun Customer Trust Di Dalam Sistem E-Commerce Dengan Pendekatan Three Dimension Of Trust
Universitas Pendidikan Indonesia | repository.upi.edu

4.4.7

Perbandingan Nilai Trust Pada Sistem Sebelum Dan Setelah
Dilakukan Pendekatan Three Dimension Of Trust Error! Bookmark
not defined.

BAB V KESIMPULAN DAN SARAN ................. Error! Bookmark not defined.

5.1

Kesimpulan ....................................... Error! Bookmark not defined.

5.2

Saran ................................................. Error! Bookmark not defined.

DAFTAR PUSTAKA ............................................ Error! Bookmark not defined.
LAMPIRAN - LAMPIRAN................................... Error! Bookmark not defined.

Nugraha Ramadhany, 2013
Membangun Customer Trust Di Dalam Sistem E-Commerce Dengan Pendekatan Three Dimension Of Trust
Universitas Pendidikan Indonesia | repository.upi.edu