delone information 1992 doc
Information Systems Success: The Quest for the
Dependent Variable
William H. DeLone
Ephraim R. McLean
Department of Management
The American University
Washington, D.C. 20016
Computer Information Systems
Georgia Stale University Atlanta.
Georgia 30302-4015
A large number of studies have been conducted during the last decade and a half attempting
to identify those factors that contribute to information systems success. However, the
dependent variable in these studies—I/S success —has been an elusive one to define.
Dilferent researchers have addressed different aspects of success, making comparisons
difficult and the prospect of building a cumulative tradition for I/S research similarly elusive.
To organize this diverse research, as well as to present a more integrated view of the concept
of I/S success, a comprehensive taxonomy is introduced. This taxonomy posits six major
dimensions or categories of I/S success—SYSTEM QUALITY, INFORMATION QUALITY,
USE, USER SATISFACTION, INDIVIDUAL IMPACT, and ORGANIZATIONAL IMPACT.
Using these dimensions, both conceptual and empirical studies are then reviewed (a total of
180 articles are cited) and organized according to the dimensions of the taxonomy. Finally,
the many aspects of I/S success are drawn together into a descriptive model and its
implications for future I/S research are discussed.
Information systems success—Information systems assessment—Measurement
Introduction
t the first meeting of the International Conference on Information System (1CIS) in
1980, Peter Keen identified five issues which he felt needed to be resolved in order
for the field of management information systems to establish itself as a coherent
research area. These issues were:
A
(1)
(2)
(3)
(4)
(5)
What are the reference disciplines for MIS?
What is the dependent variable?
How does MIS establish a cumulative tradition?
What is the relationship of MIS research to computer technology and to MIS practice?
Where should MIS researchers publish their findings?
1047-7047/92/030]/006
Dependent Variable
William H. DeLone
Ephraim R. McLean
Department of Management
The American University
Washington, D.C. 20016
Computer Information Systems
Georgia Stale University Atlanta.
Georgia 30302-4015
A large number of studies have been conducted during the last decade and a half attempting
to identify those factors that contribute to information systems success. However, the
dependent variable in these studies—I/S success —has been an elusive one to define.
Dilferent researchers have addressed different aspects of success, making comparisons
difficult and the prospect of building a cumulative tradition for I/S research similarly elusive.
To organize this diverse research, as well as to present a more integrated view of the concept
of I/S success, a comprehensive taxonomy is introduced. This taxonomy posits six major
dimensions or categories of I/S success—SYSTEM QUALITY, INFORMATION QUALITY,
USE, USER SATISFACTION, INDIVIDUAL IMPACT, and ORGANIZATIONAL IMPACT.
Using these dimensions, both conceptual and empirical studies are then reviewed (a total of
180 articles are cited) and organized according to the dimensions of the taxonomy. Finally,
the many aspects of I/S success are drawn together into a descriptive model and its
implications for future I/S research are discussed.
Information systems success—Information systems assessment—Measurement
Introduction
t the first meeting of the International Conference on Information System (1CIS) in
1980, Peter Keen identified five issues which he felt needed to be resolved in order
for the field of management information systems to establish itself as a coherent
research area. These issues were:
A
(1)
(2)
(3)
(4)
(5)
What are the reference disciplines for MIS?
What is the dependent variable?
How does MIS establish a cumulative tradition?
What is the relationship of MIS research to computer technology and to MIS practice?
Where should MIS researchers publish their findings?
1047-7047/92/030]/006