ICT GOVERNANCE Pentingnya Kebijakan dala
ICT GOVERNANCE
Pentingnya Kebijakan dalam Pengelolaan
Teknologi Informasi dan Komunikasi di Organisasi
Richardus Eko Indrajit
[email protected]
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Mempercepat Proses
Meningkatkan Efisiensi
Memperbaiki Kualitas
Menerapkan Transparansi
Mengurangi Biaya
Memberdayakan Manusia
Mengoptimalkan Sumber
Daya
Mengintegrasikan Organisasi
Menciptakan Inovasi
Mempermudah Aktivitas
Memaksimalkan Pelayanan
Memenuhi Standar
Aturan
Memuaskan Pelanggan
… dan lain sebagainya.
Kenyataan di Lapangan
Biaya Tinggi
Ketergantungan Pihak Ketiga
Perkembangan Cepat
Kompetensi SDM Rendah
Proyek Terlambat
Arsitektur Kompleks
Sistem Kadaluwarsa
Tidak Auditable
Kapabilitas Terbatas
Implementasi Tambal Sulam
Tidak Sesuai Kebutuhan
Perubahan Kebutuhan
Kecenderungan Peristiwa
Kenyataan
BIAYA + RESIKO
>
Harapan akan
MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Tantangan Manajemen
BIAYA
MANFAAT
Jawaban: ICT Governance !
Communities + Consensus + Coordination
Domain 3C
Perencanaan
Pengadaan
Penerapan
Pengawasan
terhadap sumber daya TIK, yaitu:
INFORMASI
APLIKASI
INFRASTRUKTUR
MANUSIA
(H/W+S/W+B/W)
Perangkat Tata Kelola
Contoh Penerapan
Principle
Policy
Process
Procedure
Performance
: shared resources, shared services
: join RFP or TOR development
: bottom up plan, top down execution
: centralised procurement
: cost/transaction
Ragam Proses Perencanaan
PO1 Define
a Strategic IT Plan
the Information
Architecture
PO3 Determine
PO6 Communicate
Management Aims and
Direction
PO2 Define
PO7 Manage
PO8 Manage
the IT Processes,
Organisation and
Relationships
PO9 Assess
PO5 Manage
PO4 Define
the IT Investment
IT Human
Resources
Technological
Direction
Quality
and Manage IT
Risks
PO10 Manage
Projects
Ragam Proses Pengadaan
AI1 Identify
Automated Solutions
AI2 Acquire
and Maintain Application Software
AI3 Acquire
and Maintain Technology Infrastructure
AI4 Enable
Operation and Use
AI5 Procure
IT Resources
AI6 Manage
AI7 Install
Changes
and Accredit Solutions and Changes
Ragam Proses Penerapan
DS1 Define
and Manage Service
Levels
DS8 Manage
Service Desk and
Incidents
DS2 Manage
Third-party Services
DS9 Manage
DS3 Manage
Performance and
DS10 Manage
Problems
DS11 Manage
Data
DS12 Manage
the Physical
Capacity
DS4 Ensure
Continuous Service
DS5 Ensure
DS6 Identify
DS7 Educate
Environment
Systems Security
and Allocate Costs
and Train Users
the Configuration
DS13 Manage
Operations
Ragam Proses Pengawasan
ME1 Monitor
and Evaluate IT Performance
ME2 Monitor
and Evaluate Internal Control
ME3 Ensure
Regulatory Compliance
ME4 Provide
IT Governance
Komponen Lengkap Eksekusi
Misi
Organisasi
Terima Kasih
Richardus Eko Indrajit
[email protected]
Q&A
Pentingnya Kebijakan dalam Pengelolaan
Teknologi Informasi dan Komunikasi di Organisasi
Richardus Eko Indrajit
[email protected]
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Mempercepat Proses
Meningkatkan Efisiensi
Memperbaiki Kualitas
Menerapkan Transparansi
Mengurangi Biaya
Memberdayakan Manusia
Mengoptimalkan Sumber
Daya
Mengintegrasikan Organisasi
Menciptakan Inovasi
Mempermudah Aktivitas
Memaksimalkan Pelayanan
Memenuhi Standar
Aturan
Memuaskan Pelanggan
… dan lain sebagainya.
Kenyataan di Lapangan
Biaya Tinggi
Ketergantungan Pihak Ketiga
Perkembangan Cepat
Kompetensi SDM Rendah
Proyek Terlambat
Arsitektur Kompleks
Sistem Kadaluwarsa
Tidak Auditable
Kapabilitas Terbatas
Implementasi Tambal Sulam
Tidak Sesuai Kebutuhan
Perubahan Kebutuhan
Kecenderungan Peristiwa
Kenyataan
BIAYA + RESIKO
>
Harapan akan
MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Tantangan Manajemen
BIAYA
MANFAAT
Jawaban: ICT Governance !
Communities + Consensus + Coordination
Domain 3C
Perencanaan
Pengadaan
Penerapan
Pengawasan
terhadap sumber daya TIK, yaitu:
INFORMASI
APLIKASI
INFRASTRUKTUR
MANUSIA
(H/W+S/W+B/W)
Perangkat Tata Kelola
Contoh Penerapan
Principle
Policy
Process
Procedure
Performance
: shared resources, shared services
: join RFP or TOR development
: bottom up plan, top down execution
: centralised procurement
: cost/transaction
Ragam Proses Perencanaan
PO1 Define
a Strategic IT Plan
the Information
Architecture
PO3 Determine
PO6 Communicate
Management Aims and
Direction
PO2 Define
PO7 Manage
PO8 Manage
the IT Processes,
Organisation and
Relationships
PO9 Assess
PO5 Manage
PO4 Define
the IT Investment
IT Human
Resources
Technological
Direction
Quality
and Manage IT
Risks
PO10 Manage
Projects
Ragam Proses Pengadaan
AI1 Identify
Automated Solutions
AI2 Acquire
and Maintain Application Software
AI3 Acquire
and Maintain Technology Infrastructure
AI4 Enable
Operation and Use
AI5 Procure
IT Resources
AI6 Manage
AI7 Install
Changes
and Accredit Solutions and Changes
Ragam Proses Penerapan
DS1 Define
and Manage Service
Levels
DS8 Manage
Service Desk and
Incidents
DS2 Manage
Third-party Services
DS9 Manage
DS3 Manage
Performance and
DS10 Manage
Problems
DS11 Manage
Data
DS12 Manage
the Physical
Capacity
DS4 Ensure
Continuous Service
DS5 Ensure
DS6 Identify
DS7 Educate
Environment
Systems Security
and Allocate Costs
and Train Users
the Configuration
DS13 Manage
Operations
Ragam Proses Pengawasan
ME1 Monitor
and Evaluate IT Performance
ME2 Monitor
and Evaluate Internal Control
ME3 Ensure
Regulatory Compliance
ME4 Provide
IT Governance
Komponen Lengkap Eksekusi
Misi
Organisasi
Terima Kasih
Richardus Eko Indrajit
[email protected]
Q&A