Presentation AUN QA UMI
1
1
What is Quality?
Govt.
Bodies
Employers
Students/
Graduates
University
QA in Higher Education
Faculty
Members
Quality
2
Society
Quality in Higher Education
Client
satisfaction: The
view of students
and
employers
Excellence:
The view of academia
Threshold:
The view of accreditors
Value added:
The view of students
Fitness for purpose:
The view of external
assessors aiming
for improvement
Value for money:
The view taxpayers and
governments
Source: Green, D. What is Quality in Higher Education? Concepts, Policy and Practice 1994
QA in Higher Education
3
Quality in Higher Education
Quality in higher education is a Multidimensional concept,
which should embrace all its functions, and activities:
teaching and academic programmes, research and
scholarship, staffing, students, buildings, facilities,
equipment, services to the community and the academic
environment. Internal self-evaluation and external review,
conducted openly by independent specialists, if possible
with international expertise, are vital for enhancing quality.
Source: The World Declaration on Higher Education for the Twenty First Century: Vision and Action (October
1998), Article 11, Quality Evaluation.
QA in Higher Education
4
What is Quality Assurance (QA)?
Quality assurance can be described as the systematic,
structured and continuous attention to quality in terms of
maintaining and improving quality.
Source: AUN-QA Manual for the Implementation of the Guidelines, P20
Quality assurance in higher education can be defined as
systematic management and assessment procedures to
monitor performance of higher education institutions.
Source: The Regional Report of Asia and the Pacific (UNESCO, 2003b)
QA in Higher Education
5
AUN-QA Models
6
Evolution of AUN-QA
7
AUN-QA Model
Programme QA
Assessment since
2007
Strategic
QA
(Institutional)
Systemic QA
(Internal QA System)
Functional QA
(Education, Research and
Service)
AUN-QA Model
8
Institutional QA
Assessment
commencing
Jan 2017
AUN-QA at Institutional Level
(2nd Version)
AUN-QA Model
9
AUN-QA at Programme Level
Version 0
AUN-QA Model
Version 1
2007 – 2010
18 Criteria
Version 2
2011 – 2016
15 Criteria
10
Version 3
2016/17
onwards
11 Criteria
1st Version
1. Goals and Objectives;
Expected Learning Outcomes
2. Programme Specification
3. Programme Content
4. Programme Organisation
5. Didactic Concept and
Teaching/Learning Strategy
6. Student Assessment
7. Staff Quality
8. Quality of Support Staff
9. Student Quality
10. Student Advice and Support
11. Facilities and Infrastructure
12. Quality Assurance of
Teaching/Learning Process
13. Student Evaluation
14. Curriculum Design
15. Staff Development Activities
2nd Version
1. Expected Learning
Outcomes
2. Programme Specification
3. Programme Structure and
Content
4. Teaching and Learning
Strategy
5. Student Assessment
6. Academic Staff Quality
7. Support Staff Quality
8. Student Quality
9. Student Advice and Support
10. Facilities and Infrastructure
11. Quality Assurance of
Teaching and Learning Process
3rd Version
1. Expected Learning
Outcomes
2. Programme Specification
3. Programme Structure and
Content
4. Teaching and Learning
Approach
5. Student Assessment
6. Academic Staff Quality
7. Support Staff Quality
8. Student Quality and
Support
9. Facilities and Infrastructure
10. Quality Enhancement
AUN-QA at Programme Level
16. Feedback Stakeholders
17. Output
18. Stakeholders
Satisfaction
AUN-QA Model
12. Staff Development Activities 6. Academic Staff Quality
7. Support Staff Quality
13. Stakeholders Feedback
10. Quality Enhancement
14. Output
15. Stakeholders Satisfaction
11
11. Output
AUN-QA at Programme Level
(3rd Version)
Stakeholders’ Needs
Expected
Learning
Programme
Specification
Programme
Structure &
Content
Teaching & Learning
Approach
Student
Assessment
Academic Staff
Quality
Support Staff
Quality
Student Quality &
Support
Facilities &
Infrastructure
Outcomes
Quality Enhancement
Output
Quality Assurance and (Inter)national benchmarking
AUN-QA Model
12
A
c
h
i
e
v
e
m
e
n
t
s
AUN-QA at Programme Level
(3rd Version)
Criterion
Sub-criterion
Checklist
1. Expected Learning Outcomes
4
3
2. Programme Specification
2
3
3. Programme Structure and Content
6
3
4. Teaching and Learning Approach
6
3
5. Student Assessment
8
5
6. Academic Staff Quality
10
7
7. Support Staff Quality
5
5
8. Student Quality and Support
5
5
9. Facilities and Infrastructure
7
5
10. Quality Enhancement
6
6
11. Output
3
5
Total
62
50
AUN-QA Model
13
Guide to AUN-QA Assessment at
Programme Level (3rd Version)
• Towards a principles-based
framework
• Reduced overlapping and ambiguity
• From 15 to 11 AUN-QA criteria
• Parallel implementation with 2nd
version in 2016.
• 3rd version will be effective from
January 2017.
AUN-QA Model
14
15
Accreditation, Assessment, Audit and
Evaluation
AUN-QA Assessment (for the purpose of
improving the effectiveness of QA system)
•
•
•
Non-prescriptive
Recommend areas for improvement rather
than mandating solutions
Contextualised rather than standardised
QA practices
AUN-QA Model
16
Assessment
(SAR) AUN
Evaluation
(SER) BAN
• Assessment provides feedback on
performance (strenghts, areas for
improvement and insights)
• Purpose is to improve the quality of
future performances
• Feedback based on observations of
strongest and weakest points
• SAR should cover what made the
quality of the performance strong;
and how might one improve future
performances
• SAR is used to improve performance
17
• Evaluation provides feedback
whether a standard was met
(success or failure)
• Purpose is to determine the
quality of the present
performances
• Feedback based on level of
quality based on a set standard
• SER should cover the quality of
the performance, often
compared to set standards
• SER is used to make judgments
PDCA Approach to
Self-assessment at Programme Level
Act
• Improve QA
• Finalise SAR
• Communicate SAR
• Get ready
Plan
• Communicate
intent
• Organise team
• Develop plan
• Understand AUN-QA
criteria & process
Change Management
Check
• Verify SAR
• Gather feedback
Plan
18
Do
• Self-assessment
•Collect data &
evidences
• Close gaps
• Write SAR
• Review SAR
Communicate Intent
•
•
•
•
•
•
Plan
Engage stakeholders
Objective and scope
Plan
Stakeholders roles and involvement
Set expectations and climate
Start of change management
19
Organise Team
• Structure and Roles
System criteria
Related criteria
Random criteria
• Size
Main and sub-groups
• Ownership
• Subject matter experts including English language
proficiency
• Capability and availability
• Support from sponsor, management and peers
Plan
20
Structure and Roles
System Criteria
Leader
Facilitator
Requirements
Input
(Criterion 1 to 5)
(Criterion 6 to 9)
Plan
21
Quality
Enhancement
(Criterion 10)
Output
(Criterion 11)
Structure and Roles
Related Criteria
Leader
Facilitator
Programme
(Criterion 1, 2, 3,
10)
Plan
Teaching & Learning
and Student
Assessment
(Criterion 4, 5, 10)
22
Resources
(Criterion 6, 7, 8, 9,
10)
Output
(Criterion 10,
11)
Structure and Roles
Random Criteria
Leader
Facilitator
Criterion 1, 2, 3
Plan
Criterion 4, 5
Criterion 6, 7, 8
23
Criterion 9, 10 ,
11
Structure and Roles
Key Roles & Responsibilities (example)
Leader
Responsibilities
Dean
• Link between faculty, QA Office and university administration
Head of Academic
Affair of the Faculty
• Link between department, Dean and QA office
• Link between faculty and data center
Head of Department
• Provide leadership
• Link between Dean, Academic Affair and Team
Head of Team
• Lead team
• Develop plan
• Assign and review task
• Divide team structure and roles
• Link between members with data center
• Collate and edit SAR
Plan
24
Structure and Roles
Define Key Roles & Responsibilities (example)
Key Role
Responsibilities
Facilitator (QA Office)
• Provide leadership
• Guide internal assessors
• Guide SAR team
• Train internal assessors
• Train SAR team
• Encourage and motivate SAR team
• Review SAR
• Link between faculty and university
Facilitator (Faculty)
• Guide SAR team
• Encourage and motivate SAR team
• Review SAR
Member (Department)
• Gather and organize information
• Write SAR
Plan
25
Develop Plan
Activity/Month
P
L
A
N
1
2
3
4
Communicate Intent
Organise Team
Develop Plan
Understand AUN QA criteria and
process
D
O
Self-assessment
Collect data & evidences
Close gaps
Write SAR
Review SAR
C
H
E
C
K
A
C
T
Verify SAR
Gather Feedback
Improve QA
Finalise SAR
Communicate SAR
Get Ready
PlanChange Management
26
5
6
7
8
9
1
0
1
1
1
2
Deadline
Assigned to
Status
Write SAR - Content of the SAR
Part 1: Introduction
• Content page
• Executive summary
• Organization of the self-assessment
• Brief description of the university, faculty and department
Part 2: AUN-QA Criteria Requirements
• Write-up on how the university, faculty or department addresses the
requirements of the AUN-QA criteria (use Appendix A - Checklist as a
reference)
Part 3: Strengths and Weaknesses Analysis
• Summary of strengths
• Summary of Weaknesses
• Completed checklist
• Improvement plan
Part 4: Appendices
• Glossary
• Supporting documents and evidences
Do
27
Understand AUN QA Criteria and
Process
•
•
•
•
Plan
Obtain copy of the AUN-QA manual
Educate stakeholders
Organise training for relevant stakeholders
Seek clarifications with internal and external
experts
28
Quality Assessment Process
Stage
Plan
Timeline
Agent
AUN
Invite assessors for assessment
Secretariat
Accept or decline invitation by
6 months
assessors. Submit Disclosure of Assessor
prior to
Conflict of Interest
assessment
AUN
Appoint and confirm assessors
Secretariat
and assessment teams
Assessor
Quality Assessment Process
Key Activity
29
Quality Assessment Process
Stage
Plan
Timeline
Agent
AUN
Confirm assessment itinerary,
Secretariat
accommodation and logistics
Applying
arrangements with applying university
university
Assessor
AUN
2 - 3 months Send registration form to assessor
Secretariat
prior to
Submit registration form with flight
assessment
information, accommodation and diet Assessor
requirements
Submit progress report by applying
Applying
university
university
Monitor and track status of accredited AUN
university
Secretariat
Quality Assessment Process
Key Activity
30
Quality Assessment Process
Stage
Do
Timeline
Key Activity
Agent
Submit self-assessment report (SAR) to Applying
11/2 - 2
AUN Secretariat and assessors
university
months prior
Conduct desktop assessment and
to
clarify with applying university, if
Assessor
assessment
necessary
AUN
Secretariat
1 day prior to Arrival of assessors and AUN
Applying
assessment Secretariat
university
Assessor
AUN
Secretariat
Day 1 of
Opening session and site assessment Applying
assessment
university
Assessor
Quality Assessment Process
31
Quality Assessment Process
Stage
Timeline
Key Activity
Do/ Day 2 of
Site assessment and preparation of
Check assessment assessment report
Check
Day 3 of
Closing session and departure of
assessment assessors and AUN Secretariat
Quality Assessment Process
32
Agent
AUN
Secretariat
Applying
university
Assessor
AUN
Secretariat
Applying
university
Assessor
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Agent
Submit assessment report to AUN
Within 4
Secretariat and provide feedback to AUN
weeks after Secretariat on the assessment, if
Assessor
assessment necessary. Request payment of
honorarium and submit claims, if any
Within 6
Send assessment report and
weeks after assessment feedback to applying
AUN Secretariat
assessment university
Applying
Within 10
Submit assessment feedback and
university
weeks after
appeal, if necessary
AUN
assessment
Secretariat
Submit progress report by applying
Applying
Within 9 – 12
university
university
months after
Monitor and track status of accredited
assessment
AUN Secretariat
university
Quality Assessment Process
33
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Recommend the release of final
Within 14
assessment reports and accreditation to
weeks after the Board of Trustees for approval;
assessment Endorse the release of final assessment
reports and accreditation
Release of final assessment report and
Within 16
accreditation award to applying
weeks after
university and publish accreditation
assessment
status in AUN website
Within 30
Release of best practices of applying
weeks after university in the AUN-QA Benchmarking
assessment Database
Quality Assessment Process
34
Agent
AUN Secretariat
AUN-BOT
AUN Secretariat
AUN Secretariat
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Request for progress report from
applying university on recommendations
Within 9 –
made by assessment teams
12 months
Submit progress report by applying
after
university
assessment
Monitor and track status of accredited
university
Quality Assessment Process
35
Agent
AUN Secretariat
Applying
university
AUN Secretariat
Site Assessment
• Document Review
• Evidence should be collected on all matters related to
the assessment objectives and scope
• Evidence should be collected through:
Interviews
Examination of documents/records
Observation of activities and facilities
Site tour
Working environment
Work practices (e.g. safety)
Condition of facility and equipment
Verify information and data with staff and students
Quality Assessment Process
36
Rating Scale
Score
Value Interpretation
Quality & Improvement Interpretation
1
Nothing (no documents, no plans, no
evidence) present
Absolutely inadequate; immediate improvements must
be made
2
This subject is in the planning stage
Inadequate, improvements necessary
3
Documents available, but no clear
evidence that they are used
Inadequate, but minor improvements will make it
adequate
4
Documents available and evidence that
they are used
Adequate as expected (meeting the AUN-QA
guidelines and criteria)
5
Clear evidence on the efficiency of the
aspect
Better than adequate (exceeding the AUN-QA
guidelines and criteria)
6
Example of best practices
Example of best practices (national-class)
7
Excellent (world-class or leading practices)
Excellent (world-class or leading practices)
As weight is not allocated to each criterion, the overall opinion should be based on the achievement or
fulfillment of the criterion as a whole. It should not be computed based on the average score of the statements
under each criterion. The overall score of the programme is computed based on the arithmetic average
of the 15 criteria.
Do
37
Fees
38
39
Thank You
40
1
What is Quality?
Govt.
Bodies
Employers
Students/
Graduates
University
QA in Higher Education
Faculty
Members
Quality
2
Society
Quality in Higher Education
Client
satisfaction: The
view of students
and
employers
Excellence:
The view of academia
Threshold:
The view of accreditors
Value added:
The view of students
Fitness for purpose:
The view of external
assessors aiming
for improvement
Value for money:
The view taxpayers and
governments
Source: Green, D. What is Quality in Higher Education? Concepts, Policy and Practice 1994
QA in Higher Education
3
Quality in Higher Education
Quality in higher education is a Multidimensional concept,
which should embrace all its functions, and activities:
teaching and academic programmes, research and
scholarship, staffing, students, buildings, facilities,
equipment, services to the community and the academic
environment. Internal self-evaluation and external review,
conducted openly by independent specialists, if possible
with international expertise, are vital for enhancing quality.
Source: The World Declaration on Higher Education for the Twenty First Century: Vision and Action (October
1998), Article 11, Quality Evaluation.
QA in Higher Education
4
What is Quality Assurance (QA)?
Quality assurance can be described as the systematic,
structured and continuous attention to quality in terms of
maintaining and improving quality.
Source: AUN-QA Manual for the Implementation of the Guidelines, P20
Quality assurance in higher education can be defined as
systematic management and assessment procedures to
monitor performance of higher education institutions.
Source: The Regional Report of Asia and the Pacific (UNESCO, 2003b)
QA in Higher Education
5
AUN-QA Models
6
Evolution of AUN-QA
7
AUN-QA Model
Programme QA
Assessment since
2007
Strategic
QA
(Institutional)
Systemic QA
(Internal QA System)
Functional QA
(Education, Research and
Service)
AUN-QA Model
8
Institutional QA
Assessment
commencing
Jan 2017
AUN-QA at Institutional Level
(2nd Version)
AUN-QA Model
9
AUN-QA at Programme Level
Version 0
AUN-QA Model
Version 1
2007 – 2010
18 Criteria
Version 2
2011 – 2016
15 Criteria
10
Version 3
2016/17
onwards
11 Criteria
1st Version
1. Goals and Objectives;
Expected Learning Outcomes
2. Programme Specification
3. Programme Content
4. Programme Organisation
5. Didactic Concept and
Teaching/Learning Strategy
6. Student Assessment
7. Staff Quality
8. Quality of Support Staff
9. Student Quality
10. Student Advice and Support
11. Facilities and Infrastructure
12. Quality Assurance of
Teaching/Learning Process
13. Student Evaluation
14. Curriculum Design
15. Staff Development Activities
2nd Version
1. Expected Learning
Outcomes
2. Programme Specification
3. Programme Structure and
Content
4. Teaching and Learning
Strategy
5. Student Assessment
6. Academic Staff Quality
7. Support Staff Quality
8. Student Quality
9. Student Advice and Support
10. Facilities and Infrastructure
11. Quality Assurance of
Teaching and Learning Process
3rd Version
1. Expected Learning
Outcomes
2. Programme Specification
3. Programme Structure and
Content
4. Teaching and Learning
Approach
5. Student Assessment
6. Academic Staff Quality
7. Support Staff Quality
8. Student Quality and
Support
9. Facilities and Infrastructure
10. Quality Enhancement
AUN-QA at Programme Level
16. Feedback Stakeholders
17. Output
18. Stakeholders
Satisfaction
AUN-QA Model
12. Staff Development Activities 6. Academic Staff Quality
7. Support Staff Quality
13. Stakeholders Feedback
10. Quality Enhancement
14. Output
15. Stakeholders Satisfaction
11
11. Output
AUN-QA at Programme Level
(3rd Version)
Stakeholders’ Needs
Expected
Learning
Programme
Specification
Programme
Structure &
Content
Teaching & Learning
Approach
Student
Assessment
Academic Staff
Quality
Support Staff
Quality
Student Quality &
Support
Facilities &
Infrastructure
Outcomes
Quality Enhancement
Output
Quality Assurance and (Inter)national benchmarking
AUN-QA Model
12
A
c
h
i
e
v
e
m
e
n
t
s
AUN-QA at Programme Level
(3rd Version)
Criterion
Sub-criterion
Checklist
1. Expected Learning Outcomes
4
3
2. Programme Specification
2
3
3. Programme Structure and Content
6
3
4. Teaching and Learning Approach
6
3
5. Student Assessment
8
5
6. Academic Staff Quality
10
7
7. Support Staff Quality
5
5
8. Student Quality and Support
5
5
9. Facilities and Infrastructure
7
5
10. Quality Enhancement
6
6
11. Output
3
5
Total
62
50
AUN-QA Model
13
Guide to AUN-QA Assessment at
Programme Level (3rd Version)
• Towards a principles-based
framework
• Reduced overlapping and ambiguity
• From 15 to 11 AUN-QA criteria
• Parallel implementation with 2nd
version in 2016.
• 3rd version will be effective from
January 2017.
AUN-QA Model
14
15
Accreditation, Assessment, Audit and
Evaluation
AUN-QA Assessment (for the purpose of
improving the effectiveness of QA system)
•
•
•
Non-prescriptive
Recommend areas for improvement rather
than mandating solutions
Contextualised rather than standardised
QA practices
AUN-QA Model
16
Assessment
(SAR) AUN
Evaluation
(SER) BAN
• Assessment provides feedback on
performance (strenghts, areas for
improvement and insights)
• Purpose is to improve the quality of
future performances
• Feedback based on observations of
strongest and weakest points
• SAR should cover what made the
quality of the performance strong;
and how might one improve future
performances
• SAR is used to improve performance
17
• Evaluation provides feedback
whether a standard was met
(success or failure)
• Purpose is to determine the
quality of the present
performances
• Feedback based on level of
quality based on a set standard
• SER should cover the quality of
the performance, often
compared to set standards
• SER is used to make judgments
PDCA Approach to
Self-assessment at Programme Level
Act
• Improve QA
• Finalise SAR
• Communicate SAR
• Get ready
Plan
• Communicate
intent
• Organise team
• Develop plan
• Understand AUN-QA
criteria & process
Change Management
Check
• Verify SAR
• Gather feedback
Plan
18
Do
• Self-assessment
•Collect data &
evidences
• Close gaps
• Write SAR
• Review SAR
Communicate Intent
•
•
•
•
•
•
Plan
Engage stakeholders
Objective and scope
Plan
Stakeholders roles and involvement
Set expectations and climate
Start of change management
19
Organise Team
• Structure and Roles
System criteria
Related criteria
Random criteria
• Size
Main and sub-groups
• Ownership
• Subject matter experts including English language
proficiency
• Capability and availability
• Support from sponsor, management and peers
Plan
20
Structure and Roles
System Criteria
Leader
Facilitator
Requirements
Input
(Criterion 1 to 5)
(Criterion 6 to 9)
Plan
21
Quality
Enhancement
(Criterion 10)
Output
(Criterion 11)
Structure and Roles
Related Criteria
Leader
Facilitator
Programme
(Criterion 1, 2, 3,
10)
Plan
Teaching & Learning
and Student
Assessment
(Criterion 4, 5, 10)
22
Resources
(Criterion 6, 7, 8, 9,
10)
Output
(Criterion 10,
11)
Structure and Roles
Random Criteria
Leader
Facilitator
Criterion 1, 2, 3
Plan
Criterion 4, 5
Criterion 6, 7, 8
23
Criterion 9, 10 ,
11
Structure and Roles
Key Roles & Responsibilities (example)
Leader
Responsibilities
Dean
• Link between faculty, QA Office and university administration
Head of Academic
Affair of the Faculty
• Link between department, Dean and QA office
• Link between faculty and data center
Head of Department
• Provide leadership
• Link between Dean, Academic Affair and Team
Head of Team
• Lead team
• Develop plan
• Assign and review task
• Divide team structure and roles
• Link between members with data center
• Collate and edit SAR
Plan
24
Structure and Roles
Define Key Roles & Responsibilities (example)
Key Role
Responsibilities
Facilitator (QA Office)
• Provide leadership
• Guide internal assessors
• Guide SAR team
• Train internal assessors
• Train SAR team
• Encourage and motivate SAR team
• Review SAR
• Link between faculty and university
Facilitator (Faculty)
• Guide SAR team
• Encourage and motivate SAR team
• Review SAR
Member (Department)
• Gather and organize information
• Write SAR
Plan
25
Develop Plan
Activity/Month
P
L
A
N
1
2
3
4
Communicate Intent
Organise Team
Develop Plan
Understand AUN QA criteria and
process
D
O
Self-assessment
Collect data & evidences
Close gaps
Write SAR
Review SAR
C
H
E
C
K
A
C
T
Verify SAR
Gather Feedback
Improve QA
Finalise SAR
Communicate SAR
Get Ready
PlanChange Management
26
5
6
7
8
9
1
0
1
1
1
2
Deadline
Assigned to
Status
Write SAR - Content of the SAR
Part 1: Introduction
• Content page
• Executive summary
• Organization of the self-assessment
• Brief description of the university, faculty and department
Part 2: AUN-QA Criteria Requirements
• Write-up on how the university, faculty or department addresses the
requirements of the AUN-QA criteria (use Appendix A - Checklist as a
reference)
Part 3: Strengths and Weaknesses Analysis
• Summary of strengths
• Summary of Weaknesses
• Completed checklist
• Improvement plan
Part 4: Appendices
• Glossary
• Supporting documents and evidences
Do
27
Understand AUN QA Criteria and
Process
•
•
•
•
Plan
Obtain copy of the AUN-QA manual
Educate stakeholders
Organise training for relevant stakeholders
Seek clarifications with internal and external
experts
28
Quality Assessment Process
Stage
Plan
Timeline
Agent
AUN
Invite assessors for assessment
Secretariat
Accept or decline invitation by
6 months
assessors. Submit Disclosure of Assessor
prior to
Conflict of Interest
assessment
AUN
Appoint and confirm assessors
Secretariat
and assessment teams
Assessor
Quality Assessment Process
Key Activity
29
Quality Assessment Process
Stage
Plan
Timeline
Agent
AUN
Confirm assessment itinerary,
Secretariat
accommodation and logistics
Applying
arrangements with applying university
university
Assessor
AUN
2 - 3 months Send registration form to assessor
Secretariat
prior to
Submit registration form with flight
assessment
information, accommodation and diet Assessor
requirements
Submit progress report by applying
Applying
university
university
Monitor and track status of accredited AUN
university
Secretariat
Quality Assessment Process
Key Activity
30
Quality Assessment Process
Stage
Do
Timeline
Key Activity
Agent
Submit self-assessment report (SAR) to Applying
11/2 - 2
AUN Secretariat and assessors
university
months prior
Conduct desktop assessment and
to
clarify with applying university, if
Assessor
assessment
necessary
AUN
Secretariat
1 day prior to Arrival of assessors and AUN
Applying
assessment Secretariat
university
Assessor
AUN
Secretariat
Day 1 of
Opening session and site assessment Applying
assessment
university
Assessor
Quality Assessment Process
31
Quality Assessment Process
Stage
Timeline
Key Activity
Do/ Day 2 of
Site assessment and preparation of
Check assessment assessment report
Check
Day 3 of
Closing session and departure of
assessment assessors and AUN Secretariat
Quality Assessment Process
32
Agent
AUN
Secretariat
Applying
university
Assessor
AUN
Secretariat
Applying
university
Assessor
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Agent
Submit assessment report to AUN
Within 4
Secretariat and provide feedback to AUN
weeks after Secretariat on the assessment, if
Assessor
assessment necessary. Request payment of
honorarium and submit claims, if any
Within 6
Send assessment report and
weeks after assessment feedback to applying
AUN Secretariat
assessment university
Applying
Within 10
Submit assessment feedback and
university
weeks after
appeal, if necessary
AUN
assessment
Secretariat
Submit progress report by applying
Applying
Within 9 – 12
university
university
months after
Monitor and track status of accredited
assessment
AUN Secretariat
university
Quality Assessment Process
33
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Recommend the release of final
Within 14
assessment reports and accreditation to
weeks after the Board of Trustees for approval;
assessment Endorse the release of final assessment
reports and accreditation
Release of final assessment report and
Within 16
accreditation award to applying
weeks after
university and publish accreditation
assessment
status in AUN website
Within 30
Release of best practices of applying
weeks after university in the AUN-QA Benchmarking
assessment Database
Quality Assessment Process
34
Agent
AUN Secretariat
AUN-BOT
AUN Secretariat
AUN Secretariat
Quality Assessment Process
Stage
Act
Timeline
Key Activity
Request for progress report from
applying university on recommendations
Within 9 –
made by assessment teams
12 months
Submit progress report by applying
after
university
assessment
Monitor and track status of accredited
university
Quality Assessment Process
35
Agent
AUN Secretariat
Applying
university
AUN Secretariat
Site Assessment
• Document Review
• Evidence should be collected on all matters related to
the assessment objectives and scope
• Evidence should be collected through:
Interviews
Examination of documents/records
Observation of activities and facilities
Site tour
Working environment
Work practices (e.g. safety)
Condition of facility and equipment
Verify information and data with staff and students
Quality Assessment Process
36
Rating Scale
Score
Value Interpretation
Quality & Improvement Interpretation
1
Nothing (no documents, no plans, no
evidence) present
Absolutely inadequate; immediate improvements must
be made
2
This subject is in the planning stage
Inadequate, improvements necessary
3
Documents available, but no clear
evidence that they are used
Inadequate, but minor improvements will make it
adequate
4
Documents available and evidence that
they are used
Adequate as expected (meeting the AUN-QA
guidelines and criteria)
5
Clear evidence on the efficiency of the
aspect
Better than adequate (exceeding the AUN-QA
guidelines and criteria)
6
Example of best practices
Example of best practices (national-class)
7
Excellent (world-class or leading practices)
Excellent (world-class or leading practices)
As weight is not allocated to each criterion, the overall opinion should be based on the achievement or
fulfillment of the criterion as a whole. It should not be computed based on the average score of the statements
under each criterion. The overall score of the programme is computed based on the arithmetic average
of the 15 criteria.
Do
37
Fees
38
39
Thank You
40