Paillart 2000 Results Briefing

Building The Best
Bank In Asia
Philippe Paillart
Chief Executive Officer
DBS Group Holdings
March 5, 2001

Achievements in 2000
Good progress in regional integration
 Significant improvement in building
operating platform
 Record number new product
introductions
 Successful service initiatives


Recognition in 2000
Highest credit rating among banks in Asia
 Best Bank, Best Debt Bank, Best Equity
Bank
in Singapore

 Lead leagues tables in Singapore $ Debt
Issuance
 Top ten in Forex, Derivatives trading in Asia
 Best Internet Banking In Asia
 Best Corporate Governance in Singapore


Beyond 2000:
Implementing The Vision
World-class regional bank in Asia, and
The Best Bank in Asia
 Delivering a Great Customer Experience
 Attracting - and keeping - customers
 Building a growth company, not just a
bank


Best Bank In Asia
Dominant base in Singapore
 Focused on key growth markets in Asia

 Our Goal: Be one of top three banks in
markets in which we choose to operate


We Are Ready When
The Time Comes…
We have built a team of top talent
 We have the energy
 We have the pieces in place


Ready For Growth
Driving organic growth
 Tactical acqusitions
 Strategic moves
 We are building a franchise


A True Asian Platform
Building out systems and processes in

Singapore, Hong Kong & Thailand
 Regional integration efforts taking hold
 Continuing to build a sales and service
culture


Building The Best Bank
In Asia Means
Providing
A Great
Customer Experience
It will differentiate us
 It is what customers are demanding
 And what no other bank in the region is
providing
 For DBS – a great opportunity


The Great
Customer Experience

 Innovation
 Access
 Affinity
 Knowledge
 Quality

DBS: Building The
Best Bank In Asia