Types of Data in ES

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Outline 

  Enterprise Systems 

  Types of Enterprises Systems 

  Types of Data in ES  Super Skateboard Builders, Inc. 

  SAP Overview Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Enterprise Systems Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  Three stages of evolution 

  Stage 1: Stand-alone Mainframe Systems 

  

Stage 2: Client-Server Architecture



  Stage 3: Service-Oriented Architecture (SOA) The New Stack

• – Process Is the Next Platform

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Client

  Mainframe Client Server SOA

  Application Data Management

  Composites OS and Database

  OS DB Custom

  Application Punch Card or Terminal (10’s of users)

  Application OS PC or Internet (1000’s of users)

  Application OS Application OS

  Any Device (Millions of users) OS OS DB OS DB OS DB OS DB OS DB OS DB OS OS DB OS DB OS DB OS

  Composites OS OS

  Applications OS OS OS OS

  Applications OS

  

3-tier Client Architecture

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Types of Enterprise Systems Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  The ES Application Suite 

  Enterprise Resource Planning (ERP) 

  

Supply Chain Management (SCM)



  Supplier Relationship Management (SRM) 

  Product Lifecycle Management (PLM) 

  Other classifications 

  Best of breed vs. Niche applications 

  Software as a service (SaaS) The application suite Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SAP ERP Solution Map

  End-User Service Delivery Financial Analytics Operations Analytics Workforce Analytics Analytics Financial Supply Chain Management Treasury Financial Accounting Corporate Governance Financials Management Accounting

  Sh

  Human Capital

  are

  Talent Management Workforce Process Management Workforce Deployment

  SA

  Management

  d P Ne Se rv

  Inventory and Warehouse Inbound and Outbound tWe Procurement and Logistics

  ice

  Procurement Transportation Management Management Logistics Execution

  Deliv aver ery

  Product Development and Production Planning Manufacturing Execution Product Development Life-Cycle Data Management Manufacturing Sales Order Management Aftermarket Sales and Service Professional-Service Delivery Sales and Service Project and Environment, Health, Real Estate Enterprise Asset Travel Quality Global Trade Portfolio and Safety Compliance Corporate Services Management Management Management Management Services Management Mgmt.

  Copyright SAP AG 2008 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SAP Supply Chain Management

  Demand Planning & Supply Network Demand & Supply Safety Stock Planning Distribution Planning Service Parts Planning Forecasting Planning Planning Procurement Strategic Sourcing Purchase Order Processing Invoicing Production Planning & Detailed Manufacturing Visibility & Execution & MRP based Detailed Scheduling Manufacturing Scheduling Collaboration Inbound Processing & Warehousing Outbound Processing Cross Docking Warehousing & Storage Physical Inventory Receipt Confirmation

  SA P Ne

  Sales Order Processing Billing Service Parts Order Fulfillment Order Fulfillment

  tWe aver

  Rating & Billing & Driver & Asset Transportation Freight Management Planning & Dispatching Network Collaboration Settlement Management Supply Chain Event Management Auto ID / RFID and Sensor Integration Real World Awareness Supply Chain Visibility Strategic Supply Chain Design Supply Chain Analytics Supply Chain Risk Management Sales & Operations Planning Supply Network Supplier Collaboration Customer Collaboration Outsourced Manufacturing Collaboration Supply Chain

  Demand Planning in MS Excel Management with Duet

  Copyright SAP AG 2008 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SAP Supplier Relationship Management

  Global Spend Analysis Category Management Compliance Management Purchasing Governance Central Sourcing Hub RFx / Auctioning Bid Evaluation & Awarding Sourcing

  SA P Ne

  Legal Contract Repository Contract Authoring Contract Negotiation Contract Execution Contract Monitoring Contract Management

  tWe aver

  Direct / Plan-Driven Collaborative Self-Service Procurement Services Procurement Catalog Content Management Procurement Procurement Web-based Supplier Interaction Direct Document Exchange Supplier Network Supplier Collaboration Supplier Development & Performance Supplier Identification & Onboarding

  Supplier Portfolio Management Supply Base Management Management

  Copyright SAP AG 2008 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  

SAP Product Lifecycle Management

  Product Strategy and Product Portfolio Requirements Market Launch Innovation Management Product Management Planning Management Management Management

  SA

  Service and Engineering, R&D Supplier Manufacturing Product Quality Product Change Product Development and

  P Ne

  Maintenance Collaboration Collaboration Collaboration Management Management Collaboration Collaboration

  tWe aver

  Product Master and Specification and Recipe Service and Maintenance Visualization and Configuration Product Data Management Structure Management Management Structure Management Publications Management Tool and Workgroup Project and Resource Document Product Compliance Product Intelligence Product Costing PLM Foundation Integration Management Management

  Copyright SAP AG 2008 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SAP Customer Relationship Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  We b Ch annel Interaction C enter Partner Cha nnel M anag eme nt Trade Pro mot ion M anag eme nt Bus iness Com mu nicati on M anag eme nt Marketing Marketing Resource Management Segmentation & List Management Campaign Management Real-Time Offer Management Lead Management Sales Sales Planning & Forecasting Sales Performance Management Territory Management Accounts & Contacts Opportunity Management Quotation & Order Management Pricing & Contracts Incentive & Commission Management Time & Travel Service Service Order Management Service Contract Management Complaints & Returns In-House Repair Case Management Installed Base Management Warranty Management Resource Planning

  Copyright SAP AG 2008

  Other classifications of ERP systems 

  Best of Breed 

  Niche 

  Software as a Service Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Types of Data in ES 

  Organizational Data 

  Master Data 

  Transaction Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Organizational Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  Defines the organizational structure of the enterprise 

  Includes definitions of: 

  Companies (subsidiaries, etc.) 

  Divisions based on, product or geographical hierarchy 

  Sales organizations 

  Purchasing organizations 

  Physical facilities: plants, warehouses, distribution centers 

  HR organization 

  Functional areas, reporting relationships 

  Data rarely changes

  Company European Union Sales Operations Wholesale

  Division Retail Division North American Sales Operations

  Wholesale Division Retail Division Internet Sales

  Global Manufacturing Operations China Plant

  South America Plant India Plant

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Master Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  Define key entities in an organization 

  Customers 

  Basic information: name, address, contact information 

  Financial information: payment terms, methods 

  Sales information: delivery terms 

  Vendors / suppliers 

  Similar information as customer 

  Products 

  Basic data: description, weight, color 

  Purchasing data 

  Sales data 

  Manufacturing data Master Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  Employees 

  Basic data 

  Personal data: dependents 

  Payroll data 

  Tax data 

  Data changes occasionally Transaction Data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 

  Data that is the consequence of day-to-day transaction 

  Who, what, when, where, how, how much 

  Sales 

  Customer, products, quantities, dates and times, location (shipping, delivery), sales person 

  Purchase 

  Vendor, products, quantities, dates and times, location (delivery), sales person, requester 

  Production 

  Materials, quantities, facilities, resources (machine, people),

dates and times, locations (storage, production) Review Questions 

  Describe the differences among the three generations of enterprise systems – mainframe architecture, client-server architecture, and service oriented architecture

  

Explain the functions of the different systems in an

application suite. How are they related?

   What are the roles of organizational data, master data, and transaction data in an ES?

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Super Skateboard Builders, Inc.

   History

   Product Line

   Customers

   Vendors

   Plant Layout

   Employees

   Information Systems

  

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  History 

  Founded in 1997 by John “Z-boy” Boeve 

  

Used small trust from his maternal grandmother for



  Buy the necessary shop & office equipment 

  Lease a small building for operation 

  Invested in some computer equipment and basic office software Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc. - Plant Layout Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Product line 

  Trading goods 

  Deluxe / Standard / Entry-level skateboards 

  Helmets 

  T-shirts 

  

First aid (repair) kits for skateboards Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc. - Product List Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  

SSB, Inc. - Customer List

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SSB, Inc. - Vendor List Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Employees John & Catherine

  Maria Plant Purchasing manager Accounting Warehouse

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SSB, Inc. - Organizational Chart Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  John Z. Boeve (President) Catherine

  VanderBos (Plant Manager) Charles Skivers

  (Shop Floor) Mark McKendry (Shop Floor)

  Patrick Stevens (Sales Manager) Shana Smith (Accountant)

  David Bloomberg (Warehouse

  Manager) Tom Jones (Warehouse)

  Martha Seward (Purchasing

  Manager) Maria Rivera (Office Manager) Information System

Before

• Three stand-alone (not networked) computers, each of which ran the same popular office suite
• Prob
• Not integrated with each other
• Wrong order decisions because of the wrong version of the inventory file  excess inventory
• Difficulty to translate the spreadsheets and accounting databases into accounting software

  After

• All the computers were networked and SAP was implemented

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  SAP Overview Copyright SAP AG 2008

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

  Review Questions 

  What functional areas are included in SSB’s organizational structure? Is this a common organizational structure? Draw the organizational structure of a small or medium-sized company that you are familiar with

  

Describe the key problems SSB faced with its use of

technology to manage its operations before it implemented an enterprise system. How can the ES improve SSB’s operations?

  Magal and Word ! Essentials of Business Processes and Information Systems | © 2009