Directory UMM :Data Elmu:jurnal:J-a:Journal Of Business Research:Vol50.Issue2.2000:

Marketing Strategy, Constituent Influence,
and Resource Allocation: An Application of
the Miles and Snow Typology to Closely
Held Firms in Chapter 11 Bankruptcy
Jocelyn D. Evans
GEORGIA STATE UNIVERSITY

Corliss L. Green
GEORGIA STATE UNIVERSITY

This study utilizes the Miles and Snow typology within the context of
firms in Chapter 11 bankruptcy. We specifically examine (1) the impact
of constituent influence on management’s choice of strategic archetype
(prospector, defender, or reactor) and (2) whether successful emergence
from Chapter 11 is more likely when managers propose prospector strategies which focus on marketing and product innovation, defender strategies
which focus on cost efficiency, or reactor strategies which have no clearly
defined orientation. Results of the study suggest that when firms are in
distress, external constituents influence them not to pursue reactor strategies. Further findings indicate that firms with prospector strategies and
well-defined marketing plans are most likely to emerge from Chapter 11.
J BUSN RES 2000. 50.225–231.  2000 Elsevier Science Inc. All rights
reserved.


S

mall businesses employ over half of the workforce and
can be considered the fuel of the United States economy.
Fifty-five percent of U.S. businesses have fewer than 100
employees whereas only 13% of the workforce is employed by
large corporations with 1000 or more employees (Statistical
Abstract of the U.S., 1996). Therefore, it is not surprising that
Congress, entrepreneurs, and academics continuously raise
concern about the high failure rate among these firms, particularly in Chapter 11 bankruptcy. In 1996, in response to pressure from small business advocates, Congress created a committee to examine whether the Chapter 11 bankruptcy process
contributes toward the notoriously high failure rates experienced by small firms (Szabo, 1995). The concern of Congress

Address correspondence to Jocelyn Evans, Department of Finance, College
of Business Administration, Georgia State University, Atlanta, GA 30303-308.
Tel.: (404) 651-2628; fax (404) 651-2804.
Journal of Business Research 50, 225–231 (2000)
 2000 Elsevier Science Inc. All rights reserved.
655 Avenue of the Americas, New York, NY 10010


has been corroborated by several academic studies (see Lawless et al., 1994).
Additional research is necessary because there is a dearth
of timely, reliable, and relevant information on small business
failures in Chapter 11. Clutterbuck (1982) asserts that many
of the problems experienced by distressed firms stem from
inadequate strategic management plans or a lack of marketing
savvy. The academic literature, however, does not focus on
marketing strategy as a critical determinant of survival subsequent to filing for Chapter 11. The objective of this study is
to examine whether the managers’ emphasis on marketing is
related to the firms’ likelihood of emerging from Chapter 11
as an independent entity. We use the Miles and Snow (1978)
theoretical framework to analyze whether management’s proposed plan of reorganization places an emphasis on marketing
strategy. According to Miles and Snow (1978), defenders typically foster growth by focusing resources on their current
markets instead of engaging in new product development
because the main emphasis is on cost efficiency. In contrast,
prospectors strategically respond to financial distress by emphasizing growth, new markets, the development of new products, and the promotion of successful existing brands. Reactors
are unstable organization types that lack consistent response
mechanisms. Managers of reactor firms are unable to pursue
successful reorganization strategies because their plans are
ambiguous and unfocused. The analyzer strategy places a

heavy emphasis on both marketing and engineering (costefficiency). Firms that use the analyzer strategy have a mixture
of stable and entrepreneurial markets. The analyzer strategy
is not considered in our study because small, closely held
firms mainly focus on single product markets.
Another objective is to examine whether external constituents, such as bank creditors who provide pre-petition financISSN 0148-2963/00/$–see front matter
PII S0148-2963(99)00036-3

226

J Busn Res
2000:50:225–231

ing and creditors who offer post-petition financing, influence
managers’ strategic choices subsequent to filing for Chapter
11. Miles and Snow (1978) predict that external constituents
influence managers’ strategic marketing choices. Gilson
(1990) reports that bank creditors influence firms’ investment
and financing policies during Chapter 11, but he does not
focus on the marketing aspect of the plan of reorganization.
To date, there is no empirical evidence that managers’ emphasis on marketing in the strategic management plan is related

to the degree of creditor influence. In our study, the likelihood
that distressed firms propose cost-efficiency strategies is highest when either bank creditors own large claims relative to
total debt or constituents provide superpriority financing even
though closely held firms in our sample that emerge from
Chapter 11 bankruptcy often have marketing-oriented plans
of reorganization.

Strategic Archetype
and Performance
Miles and Snow (1978) postulate that different firms can be
equivalently viable in the long run even though they use
different strategies. They argue that the defender strategy has
as much possibility of success as the prospector strategy as
long as all constituents’ preferences and concerns are taken
into consideration. Also, defender and prospector strategies
outperform reactors.
In their review article, Zahra and Pearce (1990) conclude
that findings regarding which strategy leads to better performance are mixed. McDaniel and Kolari (1987) and Snow and
Hrebiniak (1980) find that prospectors and defenders perform
equally as well. Conant, Mokwa, and Varadarajan (1990)

found that, within the HMO industry, prospectors and defenders performed equally well in terms of profitability and outperformed reactors.
Throughout the same time frame, other studies have found
contradictory evidence. Hambrick (1983) found that within
innovative industries prospectors consistently outperformed
defenders on market share change, whereas defenders outperformed prospectors on return on investment. McKee, Varadarajan, and Pride (1989) report that in irregularly and strongly
growing markets defenders and reactors outperformed prospectors, in moderately growing markets reactors were inferior
to the other strategic archetypes, and in shrinking markets
the relationship between strategic archetype and financial performance disappeared.

Hypotheses
Miles and Snow (1978) conjecture that the firm’s strategic
archetype (prospector, defender, or reactor) is affected by
influential external constituents. Studies empirically examining the Miles and Snow typology have not examined whether
creditors constrain management’s strategy choice. Within

J. D. Evans and C. L. Green

Chapter 11, creditors should have significant influence because they have direct control over all aspects of the firm’s
operations. Moreover, equity holders are sensitive to creditor
constituents’ preferences when the firm is distressed because

all major decisions need approval of all creditor groups, equity
holders, and the judge.
Several studies in the financial economics literature have
theorized and empirically shown that banks affect managers’
decisions within Chapter 11 (see, for example, Gilson, 1990).
These studies generally conclude that banks use covenants to
force cost reductions at distressed firms (e.g., the defender
strategy) but they do not analyze whether banks allow distressed firms to emerge from Chapter 11 when they propose
cost-cutting strategies.
Creditors that provide post-petition financing or debtorin possession (DIP) with superpriority status also have substantial influence over the debtor firm’s strategy within Chapter 11 (see John, 1993). When creditors provide DIP financing
they inject capital into the business that is critical to its survival. Because DIP financing provides new capital, courts give
these creditors substantial influence over the management’s
strategic plans. Similarly, owners have substantial influence
over strategic decisions when they offer financing with superpriority status. The financial economics literature, however,
gives no direction regarding the strategy preferences of creditors or owners who provide post-petition financing.
Strategic archetype will serve as both an independent variable and dependent variable in our analysis. We use emergence
as an independent entity from Chapter 11 bankruptcy as our
measure of viability. The alternative hypotheses are as follows:
H1: Firms that propose plans of reorganization that can
be characterized as defender strategies have high bank

debt relative to total debt.
H2: Firms that propose plans of reorganization that can
be characterized as defender or prospector strategies
are more likely to have plans of reorganization that
include superpriority financing than firms with reactor
strategies.
H3: Firms that propose plans of reorganization that can
be characterized as defender or prospector strategies
are more likely to emerge from Chapter 11 as an
independent entity than firms which propose reactor
strategies.
H4: Firms that propose defender strategies and have high
bank debt relative to total debt are more likely to emerge
from Chapter 11 than firms that propose reactor strategies and have high bank debt relative to total debt.

Model and Method
The first part of our analysis determines whether the type of
reorganization plan as classified according to the Miles and

Marketing Strategy and Emergence from Chapter 11


Snow (1978) typology is related to the degree of influence by
external constituents. To make this determination we use
logistic regression to test the following:
Strategic Archetype
5 f (Bank Debt, DIP Financing, Return on Sales, Size).
The dependent variable is a multi-level binary variable.
The dependent variable is dichotomous. The reference group
(level 0) is the reactor category. The prospector group (level
1) and the defender group (level 2) will be compared to the
reference group. A positive coefficient indicates that the level
2 has the highest probability. The bank debt ratio is expected
to have a positive coefficient because the financial economics
literature predicts that banks encourage distressed firms to
adopt defender strategies.
The second phase of the analysis determines whether emergence from Chapter 11 is related to the strategic archetype as
categorized by Miles and Snow (1978). The reference group
(level 0) consists of liquidation within Chapter 11 and conversion to Chapter 7 bankruptcy. The comparison group (level
1) is emergence as an independent entity from Chapter 11.
The logistic equation is as follows:

Emergence from Chapter 11
5 F (Prospector, Defender, Bank Debt, Defender
3 Bank Debt, Return on Sales, Size).
Based on Zajac and Shortell (1989) and McKee et al. (1989)
we expect that firms with reactor strategies have the lowest
likelihood of emerging as an independent entity. Thus, the
coefficients associated with the prospector and defender strategy variables are expected to be positive.

Sample
The sample used for this study consists of 97 closely held
firms located in the southeast that completed the Chapter 11
process at the Northeast Division of the Atlanta Bankruptcy
Court in the one-year period between December 31, 1993
and December 31, 1994. Since legislative debate regarding
bankruptcy reform for small firms began in 1994, a period
was chosen that is representative of the post-1978 period.
The initial sample consists of 659 corporate and sole proprietorship bankruptcies that were filed prior to December 31,
1994. A total of 124 real estate limited partnerships were
dropped from the sample because they do not have a typical
corporate governance mechanism or capital structure. For

obvious reasons, 282 ongoing cases were also eliminated.
These two screening criteria reduced the sample to 253 bankruptcies. From the reduced list, 121 sole proprietorship bankruptcies which consisted of the owner’s personal assets and
noncorporate debt such as mortgages, credit cards, and car

J Busn Res
2000:50:225–231

227

lease expenses were also eliminated from the sample. The
elimination of these sole proprietorships reduced the sample
to 132 voluntary bankruptcies.
Of the remaining sample, five of the initial filings are Chapter 7 liquidations and all except one were closely held firms.
The Chapter 7 filings and the publicly traded firm were excluded to ensure homogeneity of the sample. Another 29
cases were eliminated because at the time of data collection
information from court documents was not available. This
reduced the sample to 97 voluntary Chapter 11 bankruptcies.
The firms within the sample are from various industries (see
Table 1). Based on multiple discriminant analysis, we found
that the nature of the business does not impact the type of

strategy. The F-statistics from a two-factor ANOVA ranged
from 0.38 to 0.92 and none of the Duncan comparison tests
are significant.
The data for the sample of firms consist of information
taken from court documents. This information includes the
income statement from which the net income, sales, total
expenses, and general marketing expense variables are taken
and the balance sheet from which the total assets, total debt,
and bank debt are taken. The initial reorganization plan contains information regarding number of product lines, projected sales growth, projected cost reductions, and statements
concerning the firms’ strategic objective. The final report states
the outcome of the Chapter 11 process, which includes approval or disapproval of a final plan of reorganization, the
sale of the firm, or conversion to Chapter 7 liquidation.

Measures
We categorized the 97 firms in our
sample as prospector, defender, or reactor based on four variables previously reported by both Snow and Hrebiniak (1980)
and McDaniel and Kolari (1987). The first variable, cost efficiency, is measured as the projected total expense minus the
historical total expense divided by sales from the income
statement at the initial filing date. The second variable, product
mix breadth, is measured as the number of product lines or
services. The third variable, projected sales growth, is measured as the forecasted sales amount in the initial plan of
reorganization minus the historical sales amount in the income
statement divided by historical sales. The fourth variable, projected change in marketing expenditures, is measured as the
forecasted marketing expense minus historical marketing expense divided by sales from the income statement at the initial
filing date. Marketing expenses include advertising, promotion, and marketing research.
Each firm in the sample was ranked from strongest to
weakest on each of the four strategy variables (cost efficiency,
product mix breadth, projected sales growth, and projected
change in marketing expenditures). Each group was then divided into quintiles. Each quintile received a score from 1 to
5, where 5 5 strongest and 1 5 weakest on the strategy
variable. Firms in the top quintile (top 20%) received a score
STRATEGIC ARCHETYPE.

228

J Busn Res
2000:50:225–231

J. D. Evans and C. L. Green

Table 1. Profile of Firms in Sample
Industry

n

Prospector

Defender

Reactor

Manufacturing (e.g., trucking)
Service (e.g., chiropractor)
Wholesale (e.g., paper products)
Recreation (e.g., golf course)
Food Service (e.g., restaurant)

32
43
6
2
14

15
8
2
0
3

6
12
0
2
4

11
23
4
0
7

of 5, those in the next quintile received a score of 4, and so
forth. Firms in the bottom quintile received a score of one.
Those firms that received a mean score of less than 2, for all
four strategy variables, were classified as defenders. Firms
that received a mean score greater than 4 were classified as
prospectors and firms that received mean scores between 2
and 4 were classified as reactors.
An example of one of the firms in our sample is a specialty
merchandise store that proposed to change and expand its
merchandise to reflect changing consumer tastes. As a result
the store’s product lines increased to over 200 items and
its projected sales growth increased to 23%. This company
received a score of 5 on both product mix and projected
sales growth. The plan also requested additional funds for
advertising new merchandise, which increased the projected
marketing expense by 45%. The firm was also given a score
of 5 on this variable. Although the plan required the new
management to cut salary and administrative costs by 5%,
the overall expenses remained the same. The company was
ranked in the fourth quintile on the cost efficiency variable,
which gave it a score of 2. Overall, the company received a
mean score of 4.25 and was classified as a prospector.
As a result of the classification, the 97 firms in our sample
that filed for Chapter 11 include 24 prospectors, 28 defenders,
and 45 reactors. It is interesting to note that one of the few
studies including reactors in the analysis, James and Hatten
(1994), reported that only 9 of 408 managers surveyed categorized their companies as reactors. We suspect that few managers in our sample would have intentionally described their
strategy as that of a reactor in a survey administered by the
bankruptcy court.
By design, the firms with prospector strategies have the
highest sales and marketing expense growth rates of 7%, compared to the defender and reactor firms’ negative projected
sales growth rates of 36% and 8%, respectively. The projected
marketing expense growth rate for the prospector, defender,
and reactor firms were 15%, 0%, and 1%, respectively. The
projected total expense growth rates were negative 6% for
prospector firms, negative 21% for defender firms, and negative 5% for reactor firms.
According to Miles and Snow
(1978), senior management must align the organization’s strategic objectives with its external constituents’ preferences because organizational survival depends upon the fit which man-

CONSTITUENT INFLUENCE.

agement achieves. When a firm is in bankruptcy it is under
pressure to present an effective strategic plan as a means for
maintaining the support of important external constituents
and initiating a turnaround. Numerous studies in the financial
economics literature predict that external constituents, particularly creditors, influence management’s strategic choices in
bankruptcy (see John, 1993).
When bankruptcy is on the horizon, Hitt, Keats, Harback,
and Nixon (1994) state that creditors become myopic in the
sense that reorganization plans focus excessively on risk aversion, localization, and the short-term bottom line. Thus, it is
expected that managers will present plans that focus on bottom
line, cost-cutting strategies when creditors have significant
influence. Banks typically place constraints on managers’ operating and financing policies in Chapter 11 (see Gilson,
1990), and banks are active participants in the Chapter 11
process (see Asquith, Gertner, and Scharfstein, 1994). Gilson,
John, and Lang (1990) provide evidence that banks are aggressive external constituents and have significant bargaining
power when the firm is in financial distress. Following their
analysis, we measure the degree of bank creditor influence as
the ratio of bank debt (bank liabilities/total liabilities) divided
by total debt.
John (1993) states that providers of superpriority financing
(DIP) also wield significant power in Chapter 11 filings. DIP
financing is measured by the existence of debtor-in-possession
credit from banks or suppliers of raw materials. (See John,
1993 for a description of debtor-in-possession financing and
owner capital that qualifies under the new value exception
rule.) When owners contribute new funds in exchange for
preserving their equity stake and superpriority, this action is
referred to as a “new value exception” (NVE) to the absolute
priority rule (see Miscioscia, 1993). Courts allow new value
exceptions when the owner/manager’s participation is deemed
to be essential. As a result, owner/managers have substantial
influence regarding strategy when they provide superpriority
financing.
Table 2 reports statistics concerning the capital structure of
the distressed firms in our sample. The average bank creditor
owned 28% 13%, and 8% of the debtor firms’ total liabilities at
firms that proposed defender, prospector, and reactor strategies,
respectively. Table 2 also reports that 15%, 4%, and 5% of the
plans of reorganization include superpriority financing (DIP)
when management propose defender, prospector, and reactor

Marketing Strategy and Emergence from Chapter 11

J Busn Res
2000:50:225–231

229

Table 2. External Creditor Influence
Plan Type

n

Asset Size ($)

Bank Debt/Total Debt (%)

Creditor
Capital (%)

Owner
Capital (%)

Prospector
Defender
Reactor

24
28
45

1,563,648
1,303,155
1,496,296

13
28
8

4
15
5

12
12
0

strategies, respectively. Twelve percent of the plans of reorganization include owners/managers capital injections when
they are characterized as defender or prospector strategies.
We measure return on
sales as net income divided by sales and firm size as measured
by total assets. The return on sales for prospectors, defenders,
and reactors in our sample are 21.96%, 22.30%, and
27.83%, respectively. Firm size is similar across strategy
types.
RETURN ON SALES AND FIRM SIZE.

Results
External Constituents’ Influence
In the ordered multinomial logistic model in Table 3, the
independent variable, the firm’s strategic archetype, is a multilevel dichotomous variable equal to zero for reactor strategies,
one for prospector strategies, and two for defender strategies.
In an ordered multinomial logistic model the strategy affiliated
with level two, one, and zero have the highest, middle, and
lowest probabilities, respectively. A positive coefficient on an
independent variable indicates that the defender strategy is
most likely. A negative coefficient suggests that the reactor
strategy is most likely.
The first and second intercept variables indicate whether
prospector and defender strategies, respectively, are proposed

more often than reactor strategies. The coefficients of 0.71
and 1.33 are insignificant, which implies that reactor strategies
are proposed as often as defender and prospector strategies
within Chapter 11 bankruptcy. Neither the firm’s asset size
nor level of profitability are related to the firm’s strategy choice.
The distressed firm’s strategic outlook, however, is related to
the existence of bank creditors and constituents that provide
superpriority financing. The coefficient of 1.04 on the bank
debt variable is significant at the 0.05 level and provides
support for H1. Hence, the existence of bank creditors with
substantial influence increases the likelihood that distressed
firms’ management propose defender strategies and do not
provide funding to managers who develop reactor strategies.
The coefficient on the superpriority dichotomous variable of
1.61 is significant (p , 0.05) which provides support for H2.
Apparently, constituents are not likely to provide superpriority
financing to managers who develop reactor strategies.

Emergence from Chapter 11
Table 4 provides the results from a logistic model that regresses
the incidence of reorganization as characterized by emergence
from Chapter 11 bankruptcy against dichotomous variables
which indicate defender or prospector strategies and bank
creditor influence. The independent variable equals one when
Table 4. Emergence From Chapter 11 Bankruptcy

Table 3. Determinants of Strategic Archetype
Variable

Coefficient
(Standard Error)

Variable

0.71
(1.54)
1.33
(1.83)
20.02
(0.12)

1.08

1.61
(0.64)

4.44*

Prospector Strategy

3.64

Bank Debt/Total Debt
* Defender Strategy

Return on
Sales

1.04
(0.44)
0.03
(0.04)

0.59

Return on Sales

22 Log L

10.85*

Intercept
Size
Superpriority
Financing
Bank Debt/
Total Debt

* Significant at p , 0.05.

Wald Statistic

Wald Statistic
Intercept

Intercept

Coefficient
(Standard Error)

Asset Size
0.52
Bank Debt/Total Debt
0.01
Defender Strategy

22 Log L
* Significant at p , 0.05.

23.11
(2.13)
0.09
(0.17)
21.72
(1.52)
1.05
(0.79)
2.16
(0.74)
1.26
(2.08)
0.01
(0.03)
13.11*

2.12
0.27
1.28
1.76
8.44*
0.37
0.03

230

J Busn Res
2000:50:225–231

the firm emerges from Chapter 11 and zero otherwise. In our
sample, 25 of the 97 firms emerged from Chapter 11. The
firm’s asset size and level of profitability are unrelated to the
likelihood of emerging from Chapter 11 bankruptcy. The
coefficients of 0.09 and 0.01 on asset size and return on sales,
respectively, are not significant.
The strategy choice is an important determinant of survival
for firms that propose prospector strategies. The 2.16 coefficient on the prospector dichotomous variable is significant at
the 0.05 level. Hence, the likelihood of emerging from Chapter
11 bankruptcy is higher when distressed firms’ management
propose prospector strategies instead of reactor strategies. On
the other hand, the likelihood of emerging from Chapter 11
bankruptcy is similar when management propose defender
and reactor strategies. The coefficient on the defender dichotomous variable is not significant. Thus, H3 is partially supported.
The coefficient of 21.72 on the bank debt variable in Table
4 is not significant. Thus, bank creditors do not marginally
effect the bargaining process. Apparently, banks neither disproportionately force closely held distressed firms into liquidation nor do they facilitate reorganization. The absence of bank
creditor influence on the outcome persists even when distressed firms’ management propose defender strategies does
not support H4. The 1.26 coefficient on the interaction term
is not significant.

Discussion of Findings
This study examines the strategies, as characterized by Miles
and Snow (1978), of a sample of closely held firms going
through Chapter 11 bankruptcy proceedings. In Chapter 11,
the discovery process requires distressed firms’ management
to describe their strategic plan in detail in the final plan of
reorganization. Consequently, we are able to test an established typology with a unique sample (closely held firms) in
a novel setting (bankruptcy).
The Miles and Snow (1978) typology makes several predictions. The first prediction is that cost-oriented (defender) and
marketing-oriented (prospector) strategies are equally viable
with regard to performance and both are superior to an unfocused strategy (reactor). The second prediction is that managers have to consider firms’ constituents when designing
strategic policy. Specifically, the study analyzes whether the
management’s choice of strategy and the firm’s ability to
emerge from Chapter 11 are related to the degree of influence
by constituents.
Findings are inconsistent with the first prediction. Closely
held firms emerge from Chapter 11 bankruptcy most often
when managers propose marketing-oriented strategies. We,
however, cannot make a normative statement concerning optimal strategic policy within Chapter 11 because firms choosing
a prospector strategy may have better investment opportunities
than firms choosing a cost-oriented strategy. The most that can

J. D. Evans and C. L. Green

be said is that, in our sample, cost-oriented strategies are equally
as successful or unsuccessful as unfocused strategies.
The results are consistent with the second prediction. Bank
creditors and constituents that provide superpriority financing
tend not to provide funding to firms that have unfocused
strategies. These constituents are more likely to provide funding to firms with cost-oriented or marketing-oriented strategies. Almost all of the firms in the sample that received superpriority financing emerged from Chapter 11. Bank creditors
with substantial influence, however, do not marginally effect
the bargaining process. Banks neither force distressed firms
into liquidation nor facilitate reorganization. The major implication of this study is that managers of small firms facing
Chapter 11 should consider an emphasis on marketing as a
viable option. The study also sheds light on the relationship
between firms and their constituents. While it is often the
case that banks and other constituents pressure firms in bankruptcy to cut costs, this study should suggest to such constituents that increasing marketing expenditures will not necessarily result in a negative outcome for the firm.
Although the results of our study make a contribution to
both the financial economics, marketing, and management
literatures, the generality of our conclusions is limited to small,
privately held southeastern firms. As recently as 1994, however, legislators have commented on the disparate treatment
between small closely held firms and large publicly traded
corporations. In most cases, Chapter 11 bankruptcy is a precursor to Chapter 7 liquidation for closely held firms which
evokes harsh criticism of the bankruptcy process. In response
to small business advocates, Congress established a panel to
discuss issues regarding the Chapter 11 bankruptcy process
and small businesses. Yet, the academic literature provides
few comprehensive empirical tests on small firms. Our study
is one step toward filling this gap in the literature. Future
research will analyze how medium and large businesses formulate recovery strategies after encountering financial distress
both within and outside of Chapter 11.
The authors gratefully acknowledge the comments of the editors, George
Zinkhan and James Verbrugge, and four anonymous reviewers. Substantial
assistance was also provided by Bruce Pilling. Officials at the United States
Bankruptcy Court in Atlanta, Georgia, assisted with data collection and facts
about the Chapter 11 process.

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Marketing Strategy and Emergence from Chapter 11

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