Dealing With Lack of Staff With Ability To Do The International communication in Rumah Cemara.
ABSTRACT
Selama mengikuti program magang di Rumah Cemara, saya melihat
adanya masalah yang terjadi di bidang komunikasi antara pihak Rumah
Cemara dengan International HIV/AIDS Alliance di Inggris dalam
melakukan international communication dengan Alliance. Komunikasi
internasional ini penting dilakukan karena merupakan laporan rutin yang
menjadi tanggung jawab dari pihak Rumah Cemara. Kesulitan yang
dihadapi oleh pihak Rumah Cemara dikarenakan minimnya staf yang
dapat melakukan sambungan telepon dalam Bahasa Inggris dan
minimnya wawasan staf tentang program yang sedang berjalan di Rumah
Cemara.
Permasalahan saat ini adalah hanya dua orang staf yang dapat
melakukan komunikasi internasional dan seringkali kegiatan ini dibatalkan
karena ketidakberadaan mereka di kantor. Jika hal ini terus terjadi, maka
akan menimbulkan kesan buruk bagi Rumah Cemara karena tidak
melakukan tanggung jawabnya untuk memberikan laporan rutin tiap
minggunya kepada Alliance. Saya mendapatkan tiga pilihan solusi yang
dapat menyelesaikan masalah ini. Solusi pertama adalah memberikan
kursus intensif Bahasa Inggris kepada para staf di Rumah Cemara. Solusi
kedua adalah mengadakan rapat antar koordinator program seminggu
sekali. Sedangkan solusi ketiga adalah para staf mengambil kursus
Bahasa Inggris online.
Untuk menyelesaikan masalah ini, saya mencoba menggabungkan
semua solusi di atas, namun lebih berfokus pada solusi pertama dan
kedua. Pertama, Rumah Cemara dapat memberikan kursus Bahasa
Inggris kepada para stafnya. Kedua, mengatur waktu untuk mengadakan
rapat antar koordinator program untuk menginformasikan perkembangan
masing-masing program dan menyampaikannya kepada staf di setiap
divisi. Sedangkan solusi ketiga bersifat pilihan, karena berguna untuk
meningkatkan kualitas diri masing-masing staf.
i
Maranatha Christian University
TABLE OF CONTENTS
ABSTRACT
i
DECLARATION OF ORIGINALITY
ii
iii-iv
ACKONWLEDGEMENTS
TABLE OF CONTENTS
v
CHAPTER I. INTRODUCTION
A. Background of the Study
B. Identification of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Method of the Study
F. Limitation of the Study
G. Organization of the Term Paper
1-8
9-13
CHAPTER II. PROBLEM ANALYSIS
CHAPTER III. POTENTIAL SOLUTIONS
14-20
CHAPTER IV. CONCLUSION
21-23
BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. THE LIST OF INTERVIEW QUESTIONS
C. THE TRANSCRIPTION OF THE INTERVIEW
v
Maranatha Christian University
FLOWCHART
Causes:
Effects:
Other staff have no
courage in speaking
English.
Other staff have no good
basic education in English.
Some of the staff only
know small amount of
information about the other
programs from different
divisions.
Problem:
There are only two staff who are
able to do the international
communication at RC.
Potential Positive Effects:
Potential Negative Effects:
There will be more staff
who are confident in
speaking English.
It will increase the quality
of all the staff.
Potential Solution I:
RC gives an English course to
staff who handle the programs.
Potential Positive Effects:
It needs a lot of money to
join an English course.
It needs a long time to see
the staff’s progress.
Potential Negative Effects:
Every program coordinator
will get the update news
from the other programs.
All of the staff will know
about all of the programs
held by RC.
All of the staff will be able
to do the international
communication.
Potential Solution II:
All program coordinators hold an
updating meeting once a week.
Potential Positive Effects:
When Grant-Writing
Manager and Public
Relations Officer are
unavailable, the
international
communication is
cancelled.
It will give a bad impression
for RC.
It will add to the program
coordinators’ working
hours.
It is hard to find the time
when all of the program
coordinators can attend the
meeting.
Potential Negative Effects:
The staff can increase the
English knowledge for free.
There is no time restriction.
Potential Solution III:
All staff take an English online
course in the Internet.
There is no supervision in
evaluating the staff’s
progress.
Chosen Solution:
Combine all potential solutions. But focus to the first and the second
ones. Also suggest the other staffs to take the third solution.
THE LIST OF INTERVIEW QUESTIONS
Interview 1
Interviewee:
Aditia Taslim, Grant-Writing Manager
Questions:
1. Sudah berapa lamakah Anda bekerja di Rumah Cemara?
2. Apakah Anda cukup mengenal para staf yang bekerja di Rumah
Cemara?
3. Apakah melakukan international communication dengan Alliance
merupakan salah satu tugas Grant-Writing Manager?
4. Apa tujuan dari international communication?
5. Jika Anda sedang berhalangan, siapakah yang menggantikan
tugas Anda dalam melakukan international communication?
6. Tidak adakah staf lain yang dapat menggantikan tugas tersebut?
7. Menurut pandangan Anda, mengapa mereka tidak mau
melakukannya?
8. Apakah menurut Anda, staf-staf tersebut dapat berbahasa Inggris
dengan baik?
Interview 2
Interviewees:
Anton M. Djajaprawira, Program Coordinator of Harm Reduction
Program
Kheista Leonie, Public Relation Officer
Reza Ozyan Havidz, Finance Officer
Questions:
1. Apakah Anda dapat berbahasa Inggris?
2. Jika ya, apakah Anda merasa komunikatif dalam berbahasa Inggris?
3. Jika tidak, faktor apa yang membuat Anda sulit melakukan
percakapan dalam Bahasa Inggris? Tidak percaya dirikah? Atau
ada alasan lain?
4. Bisa ceritakan sedikit tentang basic English waktu masih sekolah?
5. Pernahkah mencoba melatih Bahasa Inggris Anda, dengan kondisi
Anda bekerja di LSM yang banyak berhubungan dengan pihak
asing?
6. Apakah Anda menguasai semua program yang sedang ditangani
Rumah Cemara?
7. Jika sampai terpaksa, apakah Anda mau melakukan international
communication dengan pihak Alliance?
8. Jika mau, mengapa?
9. Jika tidak, mengapa?
10. Jika mau, mengapa baru sekarang? Mengapa dulu tidak mau?
THE TRANSCRIPTION OF THE INTERVIEW
Name of interviewee: Aditia Taslim
Day/Date
: Tuesday, 18 January 2011
Time
: 5 PM to 6 PM
Venue
: Rumah Cemara Director Room
No.
1.
2.
3.
4.
Issue to be
clarified/jusified
Lama bekerja di
Rumah Cemara
Kedekatan dengan
staf lain
International
communication
tugas Grant-Writing
Manager
Tujuan international
communication
Interviewee's answers (the exact
words)
Conclusion
6 tahun, dari 2005.
6 tahun.
Iya. Beberapa ada yang deket tapi
ada juga sih yang ga terlalu deket.
Iya.
Iya. Itu salah satu tugas gue di RC.
Iya.
Jadi ic itu salah satu bentuk laporan
rutin kita ke Alliance. Seminggu
sekali lah idealnya mah. Hmm... Kita
ngelaporin progres dari programprogram kita yang dananya didapet
lewat si Alliance. Yang ga dari
mereka juga gapapa sih kalau
mereka nanya mah yah kita jawab
aja. Trus kaya kemaren pas Skype
call, mereka juga nanya kita lagi
butuh apa ga. Meski belum tentu
bisa penuhin, tapi mereka juga
bantuin kita nyari donor yang mau
danain kita. Jadi sistemnya mereka
tuh kaya penjembatan RC sama
donor. Tapi si Skype call ini teh ga
formal. Kaya kemaren aja sambil
ngobrol-ngobrol keketawaan. Mereka
juga nanya-nanya hal-hal di luar
program RC kan? Gitu lah kurang
lebihnya mah, Tan.
RC
menyampaikan
progres dari
program yang
sedang
berjalan.
Aliiance
menanyakan
hal-hal dan
dukungan lain
yang
dibutuhkan RC.
Alliance juga
sebagai
jembatan
antara RC dan
donor yang
akan
membiayai
program RC.
5.
6.
7.
8.
Pengganti kalau
Grant-Writing
Manager
berhalangan
Kishi lah. Dia kan Inggris-nya paling
lancar. Ada beberapa yang bisa
ngomong Inggris kaya Ginan atau
Ikbal sebenernya bisa. Tapi loba ku
hoream. Ya posisi juga meren nya.
Tuh da si Ojon juga sebenernya bisa
Bahasa Inggris mah. Tapi ya
kendalanya beberapa staf ga ngerti
keseluruhan program. Ada yang
ngerti rehab, ga ngerti dampingan.
Kalo Kishi dia sebagai PR tau lah
sedikit banyak program RC.
Kishi. Bahasa
Inggris-nya
paling lancar
dan sebagai PR
RC sedikit
banyak
mengerti
program di RC.
Staf lain untuk
menggantikan
Nah itu. Harusnya mah ada. Tapi so
far kalo gue sama Kishi ga bisa ya
udah cancel aja Skype call-nya. Lo
tuh sebagai asisten gue harusnya
kalo gue ga bisa lo yang gantiin.
Hahahaa...
Hanya Kishi.
Alasan staf lain
tidak mau
menggantikan
Yah itu yang tadi udah gw jelasin.
Ada yang ga bisa Bahasa Inggris,
ada yang ga pede, ga ngerti program
nanti bisi salah ngomong. Ada faktor
males juga sih.
Kebanyakan
tidak percaya
diri dengan
kemampuan
Bahasa Inggrisnya.
Kemampuan
berbahasa Inggris
staf lain
Sebagian bisa. Buktinya kalo ada
pelatihan di luar negeri pada lancarlancar aja tuh. Trus kalo ada EP
beuh yang cewe-cewe yang tadinya
ga bisa mendadak bisa kalo EP-nya
cakep mah. Cuma itu sih
masalahnya di percaya diri. Padahal
mah coba aja dulu, kalo dicoba gue
rasa sebagian besar juga bisa.
Sebagian bisa,
hanya tidak
percaya diri dan
tidak mau
mencoba.
Name of interviewee: Anton M. Djajaprawira
Day/Date
: Friday, 7 October 2011
Time
: 1 PM to 2 PM
Venue
: Ruang Divisi Harm Reduction
No.
1.
2.
3.
4.
5.
Issue to be
clarified/jusified
Kemampuan
Bahasa Inggris
Interviewee's answers (the exact words)
Conclusion
Bisa sih, tapi ga komunikatif.
Bisa.
Komunikatif atau
tidak
Ga. Komunikatif atau ga nya kata gue
sih tergantung dari orang itu suka
ngomong apa ga. Kalo gue
termasuknya yang ga suka ngomong.
Tidak.
Faktor penghalang
berbahasa Inggris
Hmm... Gue sih emang ga komunikatif.
Ga terlalu sering ngomong. Gue tipe
orang terututup. Jadi ga gitu suka
ngomong. Trus gue orangnya kalo ada
apa gitu pengennya bener, bagus,
berjalan sempurna lah. Gue sih
daripada salah ngomong, mendingan
diem aja. Itu kayanya termasuk faktor
ga pede juga sih. Gitu lah.
Kurang
komunikatif dan
ingin semua
serba
sempurna.
Daripada salah
bicara lebih
baik diam saja.
Pengalaman dasar
Bahasa Inggris
ketika masih
sekolah
Maksudnya les Inggris gitu? Pernah sih
pas masih sekolah gue sempet ikut
kursus Inggris. Pokonya pas SD SMP
nilai gue Inggris bagus lah. SMA mulai
biasa aja. Hmm.. SD SMP itu gue udah
mulai minum. SMP baru pake andep.
Pete tauuuunn... 96 sampe 2003.
Sempet bersih taun 2000 sampeee
2002. Pas gue ke Aussie tetep pake
sih. Hmm... Di sana sekitar 2,5 3 taun
lah. Iya, pas kuliah.
Cukup baik
selama sekolah
sampai
perguruan
tinggi.
Gue emang suka ngelakuin Skype call
kaya Adit. Tapi yang berhubungan
sama HR aja. Sesuai peran aja. Kalo
ada tamu asing juga suka lah ngobrolngobrol.
Suka
melakukan
international
communication
dengan pihak
asing dan jika
ada tamu asing
datang ke
kantor.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
6.
Penguasaan
program
Tau sebagian doang. Ada yang ngerti
tapi ada juga yang ga terlalu. Kaya
yang program bola gue tau dikit-dikit
aja. Tapi kalau rehab gue ga tau.
Tidak. Kurang
menguasai
Treatment
Center dan
League for
Change.
7.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Bisa. Mau-mau aja sih kalo harus mah.
Mau.
8.
Alasan jika bersedia
Selama menyangkut program yang gue
kuasain ya hayu aja. Saran gue sih
lebih baik kalo ic itu sistemnya dibagi
sesuai divisi. Jadi ga semua numpuk di
Adit. Kasian juga liatnya. Belum kalo
Adit ga ke kantor.
Selama
menyangkut
program yang
dikuasai.
9.
Alasan jika tidak
bersedia
Jika bersedia,
10. mengapa baru
sekarang
-
Ya kan sebelumnya gue juga suka
Skype call sama Alliance. Tapi cuma
yang nyangkut HR aja. Harusnya gitu
sih. Masing-masing aja jadi lebih jelas.
Suka
melakukan
international
communication
juga tapi hanya
hal yang
menyangkut
program Harm
Reduction.
Name of interviewee: Kheista Leonie
Day/Date
: Thursday, 6 October 2011
Time
: 4 PM to 5 PM
Venue
: Rumah Makan Legoh
No.
1.
2.
3.
Issue to be
clarified/jusified
Kemampuan Bahasa
Inggris
Komunikatif atau
tidak
Faktor penghalang
berbahasa Inggris
Interviewee's answers (the exact
words)
Conclusion
Bisa.
Bisa.
Sangaaaatt komunikatif. Hehehee...
Sangat
komunikatif.
-
-
Nilainya gitu maksud lo? Bagus sih
gue. Kalo kursus, dulu juga gue les
Inggris. Trus sempet ikut homstay juga
Baik.
meski hanya sebulanan. Kuliah gue
kan di HI. Dan selama kuliah gue juga
gabung di AIESEC, jadi Bahasa Inggris
gue sangat terpakai.
4.
Pengalaman dasar
Bahasa Inggris
ketika masih sekolah
5.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
Kalo gue dalam pergaulan dan
kehidupan sehari-hari juga terbiasa
berbahasa Inggris, Tan. Hehehee...
Terbiasa
berbahasa
Inggris dalam
pergaulan dan
kehidupan
sehari-hari.
6.
Penguasaan
program
Ga terlalu mendalam sih. Tau sampe
ke akar-akarnya cuma yang bola kan
lagi fokusnya itu sama kegiatan For
Life aja.
Tidak terlalu
mendalam.
7.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Mau. Tapi kalau sampai terpaksa saja.
Hahahaa... Harusnya tugas gue sih
buat gantiin si Adit. Tapi kalo harus
banget baru gue gantiin. Hehehehee..
Mau.
8.
Alasan jika bersedia
Kalau sampe terpaksa yah. Ada lah
Ada hal-hal
hal-hal yang masih bisa gw cover. Atau yang masih
jadi mediator aja.
bisa di-cover.
9.
Alasan jika tidak
bersedia
-
-
Jika bersedia,
10. mengapa baru
sekarang
Selama ini itu termasuk tugas
merangkap Adit sih kalau si Aditnya ga
bisa. Tapi kalau sampe terpaksa da
gue ga terlalu nguasain program.
Selama ini
termasuk tugas
dalam
menggantikan
Adit.
Name of interviewee: Reza Ozyan Havidz
Day/Date
: Thursday, 6 October 2011
Time
: 3 PM to 4 PM
Venue
: Rumah Makan Legoh
No.
Issue to be
clarified/jusified
1.
Kemampuan Bahasa
Inggris
2.
Komunikatif atau
tidak
Ga terlalu komunikatif.
Tidak.
Faktor penghalang
berbahasa Inggris
Kesulitannya di vocab, karena
perbendaharaan saya sedikit.
Grammar juga suka pusing-pusing. Ga
pede juga. Takutnya kalo ngomong
trus salah malah mempermalukan diri
sendiri.
Keterbatasan
vocabulary dan
grammat. Juga
masalah
kepercayaan
diri.
4.
Pengalaman dasar
Bahasa Inggris
ketika masih sekolah
Bagus. Waktu SD SMP nilai Inggris
ampir mendekati sempurna. Saos tirem
pokonya. Waktu SMP sempet ambil
kursus tapi cuma sebulan. Nah SMA
mulai menurun. Ada faktor dari
gurunya juga, Tan. Pas SMP mah
gurunya enak meren yah neranginnya
Cukup baik.
apanya jadi merhatiin dan bisa
ngikutin. Pas SMA mah guruna oge
pait. Iya itu ada juga faktor mabok. Pas
SD mah alkohol gitu ga pengaruh. Lagi
SMA mulai pake obat ada juga meren
yah faktor obatnya. Tapi ah gurunya
we pait pas SMA mah.
5.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
6.
Penguasaan
program
3.
Interviewee's answers (the exact
words)
Sedikit. Kalau ada orang ngomong
Ojon ngerti, tapi susah ngomong dan
nyari kata-kata yang tepat.
Cuma kalo ada tamu asing aja. Tapi da
saya mah kalo ga terpaksa juga ga
keluar ruangan. Hehee... Oh, sama
kalo pelatihan di luar negeri itu mau ga
mau harus mau.
Ga. Soalnya ga termasuk cakupan
Ojon.
Conclusion
Sedikit.
Jika ada tamu
asing datang ke
kantor dan
pelatihan di luar
negeri.
Tidak.
7.
8.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Alasan jika bersedia
9.
Alasan jika tidak
bersedia
10.
Jika bersedia,
mengapa baru
sekarang
Ga mau. Ga akan efektif pasti. Blah
bloh kieu.
Keterbatasan yang jadi masalah. Iya di
bahasa, kan ga banyak
perbendaharaannya juga. Lagian ga
gitu nguasain program, kecuali ada
hubungannya sama finance baruuuu...
-
Tidak mau.
Keterbatasan
yang menjadi
masalah utama.
-
CHAPTER I
INTRODUCTION
A. Background of the Study
Rumah Cemara (henceforth, RC), is a national non-government
organization which is concerned with drugs and the HIV/AIDS issue.
RC is based in Bandung and extends its service around West Java
Province. According to the RC Annual Report 2010, the organization
does not get too much attention or financial support from the
government (9). Because of this, the majority of RC’s financial source
is from international donors. One of them is International HIV/AIDS
Alliance. They link RC to some financial resources that would like to
fund RC’s projects. Thus, as a grant recipient, RC has a responsibility
to provide the donor with reports, as is mentioned in the written
agreement.
These reports are required to be submitted in English, both oral and
written. The oral report is done once a week with the International
HIV/AIDS Alliance in Brighton, England, through a Skype call. At RC,
the oral report with the international donors is named “International
Communication”. The length of the call is indeterminate, mostly thirty
1
Maranatha Christian University
(30) to sixty (60) minutes. The report gives regular updates of the
running programs that relate to the grant provided by the Alliance.
These updates include overall progress, problems that are faced in
implementation, as well as to make sure that the programs run
according to the plan. On the other hand, the Alliance monitors and
provides all the necessary support to RC.
The person in charge of doing this international communication is
the Grant-Writing Manager. When he is not available, it is the Public
Relations Officer who covers his duty. However, sometimes when both
of them are not in the office, which is most of the time, the call will be
cancelled. This is due to the fact that there is only a limited number of
staff who can do the international communication in RC.
This is the problem that I found in RC. When I did internship there
as the Grant-Writing Manager Assistant, I could see that English is
important for effective communication between RC and the
international donors. This is due to the fact that the majority of the
international donors use English as their first language. As Crystal
says, that there are huge numbers of people who work in organizations
use English as an official language (115). Due to the situation
explained above, I choose lack of staff with ability to do the
international communication in RC as my topic, specifically about the
problem of maintaining international communication with the Alliance.
2
Maranatha Christian University
B. Identification of the Problem
Based on the description above, I would like to analyze the problem
to answer the following questions. They are:
1. Why are there only two staff who have ability to do the
international communication in RC?
2. How should RC solve this problem?
3. What is the best solution that can be given to the staff?
C. Objectives and Benefits of the Study
There are three objectives of this term paper. The first one is to find
out why there are only two staff in RC who have ability to do the
international communication. The second one is to analyze some
solutions to handle the problem in RC. The last one is to give the best
and most effective solution to solve the problem.
Besides the objectives mentioned above, there are also some
benefits for the institution, for the readers, and for me as a writer. The
first benefit for the institution is to realize that the lack of courage and
ability in English knowledge and fluency among RC staff members
could inhibit communication with the international donors. The second
benefit is to convince the staff about the importance of English for
them, not only for the company’s interest, but also to increase the
quality of each staff. The last benefit is they will get some solutions that
can be used to solve this problem.
3
Maranatha Christian University
By reading this term paper, the readers will be informed that having
an English ability is important. It is not only important for working in the
general institution, but also in some non-government organizations.
This is because some of the non-government organizations have
international collaboration with foreign institutions.
The benefit for me as a writer is this experience of this study, doing
an internship in RC teaches me to analyze the communication problem
in the workfield and look for the best solution for it. It might be useful
for my future career if I discover the same problem.
D. Description of the Institution
RC is a community-based organization for drug users and for
people living with HIV (henceforth, PLHIV), which was established on
January 1st, 2003. It is located at Jalan Gegerkalong Girang No. 52
Bandung. All of the founders of RC, who are Patrianto Handoyo,
Hartanto M. K., Darwis B., Ikbal Rahman, dan Deradjat Ginandjar
Koesmayadi, used to be drug users. When they recovered from the
drugs addiction, they realized that there was no safe and comfortable
place for drug users and PLHIV to share their experiences, strengths,
hopes, and information. For those reasons, they established RC as
their second home. RC also has become a safe place for other drug
users and PLHIV from the police and temptations which could lead
them to re-use drugs.
4
Maranatha Christian University
The name of RC was taken from a television series, called Keluarga
Cemara. There is a reason why RC took this name. In these series, a
family named Keluarga Cemara raises family values, such as sincerity,
and positive thinking to face all their shortcomings and limitations.
Those values are intended to be given to everyone who joins RC,
whether they are drug users, PLHIV, or the general populace.
Nowadays, RC has four running programs, with the goal not only to
help drug users who want to stop their addiction, but also to reduce the
effects of HIV/AIDS. Those programs are recovery centre, HIV/AIDS
support group, harm reduction program, and intervention for the
general population. Each program is led by a program coordinator.
Recovery center offers drug users a recovery program which
includes in- and out-patient programs. During the in-patient program,
the participants, who are called residents, must spend four to six
months in the recovery center facility. This is done in order to prepare
them for coming back to the drug free society. In the out-patient
program, the residents will be assigned to intensive and regular
counseling to monitor the progress of their recovery.
RC’s support group program focuses on empowering PLHIV in
creating peer support groups in different cities and towns in West Java.
These groups are financially and technically supported by RC staff.
This also means that these groups are required to submit regular
reports to RC.
5
Maranatha Christian University
Harm reduction program is RC's effort to reach the populations who
are the most at risk to HIV infection. These key populations include
people who use drugs, men who have sex with men, people who are
transgender, female sex workers, and high-risk men (who are
customers of sex workers). Through the harm reduction program, RC is
able to provide access to services needed by the key populations.
These services include the provision of clean needles and syringes,
condoms, and other service referrals, for instance, access to primary
health care, sexual and reproductive health care, HIV testing, support
and treatment, drug substitution program, and other services that may
be needed.
Besides providing direct service to the key populations, RC also
reaches people in general to eliminate the stigma and discrimination
against HIV/AIDS and drug addiction sufferers. RC has been
successful in involving people in general through mainstream activities,
such as music concerts, art and cultural exhibitions, football, and fund
raising.
E. Method of the Study
For the primary data in this term paper, I did some research and
interviews with the Grant-Writing Manager and staff members. I also
use my internship journal, which I wrote in every day while I was doing
my internship there. For the secondary data, I use some books and
6
Maranatha Christian University
browse the Internet to get theories and data to support my research
and analysis.
F. Limitation of the Study
This analysis is based on my apprenticeship at RC and also extra
time I spent there as a volunteer. I did the internship in RC from
January 5th 2010 to February 5th 2010. I worked from Monday to
Thursday from 10 AM to 5 PM. On Friday, I came after lunch until 6:30
PM to join the Skype call with International HIV/AIDS Alliance. After my
internship time was over, I still came to RC to become a volunteer. As
a volunteer, I continued my research and did interviews with some of
the staff to complete the existing data that I already had.
The objects of the study are four people. One of them is the GrantWriting Manager. He is about 26 years old. The rest of them are
general staff members from every program division. The age range is
between 28 to 32 years old.
G. Organization of the Term Paper
The term paper is divided into five chapters. In chapter one, I provide
the Background of the Study, Identification of the Problem, Objectives and
Benefits of the Study, Description of the Institution, Method of the Study,
Limitation of the Study, and Organization of the Term Paper. Chapter two
is Problem Analysis, where I describe the causes and effects of the
problem. Chapter three consists of three (3) potential solutions to solve the
7
Maranatha Christian University
problem. I also describe the positive and the negative effects of each
solution. Chapter four is Conclusion, which shows the chosen solution to
solve the problem and the reason why it is the best one. The last part is
Bibliography and Appendices.
8
Maranatha Christian University
CHAPTER IV
CONCLUSION
The problem I found in RC is related to maintaining the international
communication with the Alliance. The problem is caused by many of the
staff who have no courage in speaking English, some of the staff have no
good basic English, and some of the other staff only know a small amount
of information from other divisions. It has some effects, which are the
international communication is cancelled when no one can replace the two
staff who usually do the international communication, and, sooner or later,
it will give a bad impression for RC. After doing some research about the
causes and effects of the problem which occurs in RC, I come up with
some potential solutions, which I have described in the previous chapter.
Based on my analysis of each solution, I choose to combine all of the
potential solutions. They are giving an English course to the staff who
handle the RC’s programs, holding an update meeting with every program
coordinator once a week, and encouraging all staff to take an English
online course in the Internet. I focus on the first and second solutions.
However, I also suggest that all the staff take the third solution.
Furthermore, I will explain the reasons for the suggestions.
21
Maranatha Christian University
I consider focusing on the first and second solution for some reasons.
The first reason is RC should realize that it is important to have staff who
possess good English skills. This is because RC has partnerships with
some international parties. Moreover, by taking the first solution, it will
increase the number of staff who can speak in English. By sending the
staff to join an English course, RC can use their skills to handle the other
aspects related to the international partnership and the skill learned will
also raise their confidence in speaking English. As the survey conducted
by Global English shows 91 percent of multi-national companies
employees in Latin America, Europe, and Asia believe that English has an
important and crucial role in their career (qtd. in Nugroho par. 2). The
second reason is holding an updating meeting with every program
coordinator once a week is effective and efficient for all staff to know the
progress of each running program. It is a way of delivering information
from one division to another, and then from a program coordinator to their
staff. The meeting should not take too much time to share the update
news. In addition, the program coordinator can inform any news clearly to
the staff of his or her division. Thus, all staff will know the progress of other
divisions so that they will be able to do the international communication if
necessary.
The third solution is a suggestion for any staff members who think that
they need to improve their English skills. They can increase their English
knowledge for free; therefore, there is no time restriction to take the
course. Taking an online course depends on each staff’s willingness to
22
Maranatha Christian University
take it. It depends on whether an individual has a desire to enhance their
English ability or not.
To sum up, the combination of these solutions will help RC to deal with
lack of staff with ability to do the international communication with the
Alliance. If RC will apply these solutions, they will not face the same
problem in the future.
23
Maranatha Christian University
BIBLIOGRAPHY
Printed Sources
Brown, Donald R. An Experiential Approach to Organization Development.
8th ed. New Jersey: Prentice Hall, 2011.
Chen, Huey-Tsyh. Assessing and Improving Planning, Implementation,
and Effectiveness. Thousand Oaks: Sage Publication, 2005.
Crystal, David. English as a Global Language. 2nd ed. Cambridge:
Cambridge University Press, 2003.
Harvard English Course Brochure.
Rumah Cemara Annual Report. 2010: 9.
Yukl, Gary A. Leadership in Organizations. 5th ed. New Jersey: Prentice
Hall, 2002.
Electronic Sources
“Advantages and Disadvantages of Online Learning: Is It the Right Choice
for You.” College-university-directory.com. 2006. College University
Directory. 20 October 2011.
.
Maranatha Christian University
“Advantages of Meetings.” Exforsys.com. 20 October 2009. Exforsys Inc.
15 October 2011. .
Brown, Waln K., Ph.D. “Drugs and School Performance.”
Williamgladdenfoundation.org. 2006. William Gladden Foundation. 13
December 2011. .
Case, Alex. “70 Ways to Improve Your English.” Usingenglish.com. 2008.
Using English. 8 January 2012.
.
“Confident People Can Speak English Fluently.”
Improveenglishonline.com. 2011. Improve English Online. 8
November 2011. .
Durga, J. “What are the Cause of Ignorance and Absence of Informed
Opinion.” Preservearticles.com. 2011. Preserve Articles. 7 December
2011. .
Fernandes, Tony. “Have courage to speak.” Thestar.com.my. 10 August
2011. The Star Online. 17 December 2011.
.
Maranatha Christian University
Junior, Alberico da Costa. “English Plays Important Role to Develop
Judicial System in the Country.” Ngo-cdi.blogspot.com. 20 June 2011.
NGO-CDI. 28 September 2011.
.
Norman, Matt. “Disadvantages of Online Education.” Jefflakiearticlealley.com. 25 July 2007. Article Alley. 20 October 2011.
.
Nugroho, H. Ridwan Arif M.A. “Bahasa Inggris Bukan Lagi Nilai Tambah.”
C-tinemu.blogspot.com. 4 May 2009. Citation. 14 October 2011.
.
Rimando, Grace. “Why Learn English and Take an Online Course to Do
It.” Effortless-Learning-English.com. 14 November 2010. EffortlessLearning English. 9 November 2011.
.
Rising, Linda. “Agile Meeting.” STQE May/June 2008. 9 November 2011.
.
“The Importance of Attending Conference in Person.” Geometric.com.
2006. GeoMetrick Enterprises. 9 November 2011.
.
West, Jason. “Fear of Speaking English, Can It Be Helped.”
Maranatha Christian University
Teachingenglish.org.uk. 24 March 2010. British Council. 27 September
2011. .
Interview Sources
Djajaprawira, Anton M. Personal Interview. 7 October 2011.
Leonie, Kheista and Reza Ozyan Havidz. Group Interview. 6 October
2011.
Taslim, Aditia. Personal Interview. 18 January 2011.
Maranatha Christian University
Selama mengikuti program magang di Rumah Cemara, saya melihat
adanya masalah yang terjadi di bidang komunikasi antara pihak Rumah
Cemara dengan International HIV/AIDS Alliance di Inggris dalam
melakukan international communication dengan Alliance. Komunikasi
internasional ini penting dilakukan karena merupakan laporan rutin yang
menjadi tanggung jawab dari pihak Rumah Cemara. Kesulitan yang
dihadapi oleh pihak Rumah Cemara dikarenakan minimnya staf yang
dapat melakukan sambungan telepon dalam Bahasa Inggris dan
minimnya wawasan staf tentang program yang sedang berjalan di Rumah
Cemara.
Permasalahan saat ini adalah hanya dua orang staf yang dapat
melakukan komunikasi internasional dan seringkali kegiatan ini dibatalkan
karena ketidakberadaan mereka di kantor. Jika hal ini terus terjadi, maka
akan menimbulkan kesan buruk bagi Rumah Cemara karena tidak
melakukan tanggung jawabnya untuk memberikan laporan rutin tiap
minggunya kepada Alliance. Saya mendapatkan tiga pilihan solusi yang
dapat menyelesaikan masalah ini. Solusi pertama adalah memberikan
kursus intensif Bahasa Inggris kepada para staf di Rumah Cemara. Solusi
kedua adalah mengadakan rapat antar koordinator program seminggu
sekali. Sedangkan solusi ketiga adalah para staf mengambil kursus
Bahasa Inggris online.
Untuk menyelesaikan masalah ini, saya mencoba menggabungkan
semua solusi di atas, namun lebih berfokus pada solusi pertama dan
kedua. Pertama, Rumah Cemara dapat memberikan kursus Bahasa
Inggris kepada para stafnya. Kedua, mengatur waktu untuk mengadakan
rapat antar koordinator program untuk menginformasikan perkembangan
masing-masing program dan menyampaikannya kepada staf di setiap
divisi. Sedangkan solusi ketiga bersifat pilihan, karena berguna untuk
meningkatkan kualitas diri masing-masing staf.
i
Maranatha Christian University
TABLE OF CONTENTS
ABSTRACT
i
DECLARATION OF ORIGINALITY
ii
iii-iv
ACKONWLEDGEMENTS
TABLE OF CONTENTS
v
CHAPTER I. INTRODUCTION
A. Background of the Study
B. Identification of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Method of the Study
F. Limitation of the Study
G. Organization of the Term Paper
1-8
9-13
CHAPTER II. PROBLEM ANALYSIS
CHAPTER III. POTENTIAL SOLUTIONS
14-20
CHAPTER IV. CONCLUSION
21-23
BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. THE LIST OF INTERVIEW QUESTIONS
C. THE TRANSCRIPTION OF THE INTERVIEW
v
Maranatha Christian University
FLOWCHART
Causes:
Effects:
Other staff have no
courage in speaking
English.
Other staff have no good
basic education in English.
Some of the staff only
know small amount of
information about the other
programs from different
divisions.
Problem:
There are only two staff who are
able to do the international
communication at RC.
Potential Positive Effects:
Potential Negative Effects:
There will be more staff
who are confident in
speaking English.
It will increase the quality
of all the staff.
Potential Solution I:
RC gives an English course to
staff who handle the programs.
Potential Positive Effects:
It needs a lot of money to
join an English course.
It needs a long time to see
the staff’s progress.
Potential Negative Effects:
Every program coordinator
will get the update news
from the other programs.
All of the staff will know
about all of the programs
held by RC.
All of the staff will be able
to do the international
communication.
Potential Solution II:
All program coordinators hold an
updating meeting once a week.
Potential Positive Effects:
When Grant-Writing
Manager and Public
Relations Officer are
unavailable, the
international
communication is
cancelled.
It will give a bad impression
for RC.
It will add to the program
coordinators’ working
hours.
It is hard to find the time
when all of the program
coordinators can attend the
meeting.
Potential Negative Effects:
The staff can increase the
English knowledge for free.
There is no time restriction.
Potential Solution III:
All staff take an English online
course in the Internet.
There is no supervision in
evaluating the staff’s
progress.
Chosen Solution:
Combine all potential solutions. But focus to the first and the second
ones. Also suggest the other staffs to take the third solution.
THE LIST OF INTERVIEW QUESTIONS
Interview 1
Interviewee:
Aditia Taslim, Grant-Writing Manager
Questions:
1. Sudah berapa lamakah Anda bekerja di Rumah Cemara?
2. Apakah Anda cukup mengenal para staf yang bekerja di Rumah
Cemara?
3. Apakah melakukan international communication dengan Alliance
merupakan salah satu tugas Grant-Writing Manager?
4. Apa tujuan dari international communication?
5. Jika Anda sedang berhalangan, siapakah yang menggantikan
tugas Anda dalam melakukan international communication?
6. Tidak adakah staf lain yang dapat menggantikan tugas tersebut?
7. Menurut pandangan Anda, mengapa mereka tidak mau
melakukannya?
8. Apakah menurut Anda, staf-staf tersebut dapat berbahasa Inggris
dengan baik?
Interview 2
Interviewees:
Anton M. Djajaprawira, Program Coordinator of Harm Reduction
Program
Kheista Leonie, Public Relation Officer
Reza Ozyan Havidz, Finance Officer
Questions:
1. Apakah Anda dapat berbahasa Inggris?
2. Jika ya, apakah Anda merasa komunikatif dalam berbahasa Inggris?
3. Jika tidak, faktor apa yang membuat Anda sulit melakukan
percakapan dalam Bahasa Inggris? Tidak percaya dirikah? Atau
ada alasan lain?
4. Bisa ceritakan sedikit tentang basic English waktu masih sekolah?
5. Pernahkah mencoba melatih Bahasa Inggris Anda, dengan kondisi
Anda bekerja di LSM yang banyak berhubungan dengan pihak
asing?
6. Apakah Anda menguasai semua program yang sedang ditangani
Rumah Cemara?
7. Jika sampai terpaksa, apakah Anda mau melakukan international
communication dengan pihak Alliance?
8. Jika mau, mengapa?
9. Jika tidak, mengapa?
10. Jika mau, mengapa baru sekarang? Mengapa dulu tidak mau?
THE TRANSCRIPTION OF THE INTERVIEW
Name of interviewee: Aditia Taslim
Day/Date
: Tuesday, 18 January 2011
Time
: 5 PM to 6 PM
Venue
: Rumah Cemara Director Room
No.
1.
2.
3.
4.
Issue to be
clarified/jusified
Lama bekerja di
Rumah Cemara
Kedekatan dengan
staf lain
International
communication
tugas Grant-Writing
Manager
Tujuan international
communication
Interviewee's answers (the exact
words)
Conclusion
6 tahun, dari 2005.
6 tahun.
Iya. Beberapa ada yang deket tapi
ada juga sih yang ga terlalu deket.
Iya.
Iya. Itu salah satu tugas gue di RC.
Iya.
Jadi ic itu salah satu bentuk laporan
rutin kita ke Alliance. Seminggu
sekali lah idealnya mah. Hmm... Kita
ngelaporin progres dari programprogram kita yang dananya didapet
lewat si Alliance. Yang ga dari
mereka juga gapapa sih kalau
mereka nanya mah yah kita jawab
aja. Trus kaya kemaren pas Skype
call, mereka juga nanya kita lagi
butuh apa ga. Meski belum tentu
bisa penuhin, tapi mereka juga
bantuin kita nyari donor yang mau
danain kita. Jadi sistemnya mereka
tuh kaya penjembatan RC sama
donor. Tapi si Skype call ini teh ga
formal. Kaya kemaren aja sambil
ngobrol-ngobrol keketawaan. Mereka
juga nanya-nanya hal-hal di luar
program RC kan? Gitu lah kurang
lebihnya mah, Tan.
RC
menyampaikan
progres dari
program yang
sedang
berjalan.
Aliiance
menanyakan
hal-hal dan
dukungan lain
yang
dibutuhkan RC.
Alliance juga
sebagai
jembatan
antara RC dan
donor yang
akan
membiayai
program RC.
5.
6.
7.
8.
Pengganti kalau
Grant-Writing
Manager
berhalangan
Kishi lah. Dia kan Inggris-nya paling
lancar. Ada beberapa yang bisa
ngomong Inggris kaya Ginan atau
Ikbal sebenernya bisa. Tapi loba ku
hoream. Ya posisi juga meren nya.
Tuh da si Ojon juga sebenernya bisa
Bahasa Inggris mah. Tapi ya
kendalanya beberapa staf ga ngerti
keseluruhan program. Ada yang
ngerti rehab, ga ngerti dampingan.
Kalo Kishi dia sebagai PR tau lah
sedikit banyak program RC.
Kishi. Bahasa
Inggris-nya
paling lancar
dan sebagai PR
RC sedikit
banyak
mengerti
program di RC.
Staf lain untuk
menggantikan
Nah itu. Harusnya mah ada. Tapi so
far kalo gue sama Kishi ga bisa ya
udah cancel aja Skype call-nya. Lo
tuh sebagai asisten gue harusnya
kalo gue ga bisa lo yang gantiin.
Hahahaa...
Hanya Kishi.
Alasan staf lain
tidak mau
menggantikan
Yah itu yang tadi udah gw jelasin.
Ada yang ga bisa Bahasa Inggris,
ada yang ga pede, ga ngerti program
nanti bisi salah ngomong. Ada faktor
males juga sih.
Kebanyakan
tidak percaya
diri dengan
kemampuan
Bahasa Inggrisnya.
Kemampuan
berbahasa Inggris
staf lain
Sebagian bisa. Buktinya kalo ada
pelatihan di luar negeri pada lancarlancar aja tuh. Trus kalo ada EP
beuh yang cewe-cewe yang tadinya
ga bisa mendadak bisa kalo EP-nya
cakep mah. Cuma itu sih
masalahnya di percaya diri. Padahal
mah coba aja dulu, kalo dicoba gue
rasa sebagian besar juga bisa.
Sebagian bisa,
hanya tidak
percaya diri dan
tidak mau
mencoba.
Name of interviewee: Anton M. Djajaprawira
Day/Date
: Friday, 7 October 2011
Time
: 1 PM to 2 PM
Venue
: Ruang Divisi Harm Reduction
No.
1.
2.
3.
4.
5.
Issue to be
clarified/jusified
Kemampuan
Bahasa Inggris
Interviewee's answers (the exact words)
Conclusion
Bisa sih, tapi ga komunikatif.
Bisa.
Komunikatif atau
tidak
Ga. Komunikatif atau ga nya kata gue
sih tergantung dari orang itu suka
ngomong apa ga. Kalo gue
termasuknya yang ga suka ngomong.
Tidak.
Faktor penghalang
berbahasa Inggris
Hmm... Gue sih emang ga komunikatif.
Ga terlalu sering ngomong. Gue tipe
orang terututup. Jadi ga gitu suka
ngomong. Trus gue orangnya kalo ada
apa gitu pengennya bener, bagus,
berjalan sempurna lah. Gue sih
daripada salah ngomong, mendingan
diem aja. Itu kayanya termasuk faktor
ga pede juga sih. Gitu lah.
Kurang
komunikatif dan
ingin semua
serba
sempurna.
Daripada salah
bicara lebih
baik diam saja.
Pengalaman dasar
Bahasa Inggris
ketika masih
sekolah
Maksudnya les Inggris gitu? Pernah sih
pas masih sekolah gue sempet ikut
kursus Inggris. Pokonya pas SD SMP
nilai gue Inggris bagus lah. SMA mulai
biasa aja. Hmm.. SD SMP itu gue udah
mulai minum. SMP baru pake andep.
Pete tauuuunn... 96 sampe 2003.
Sempet bersih taun 2000 sampeee
2002. Pas gue ke Aussie tetep pake
sih. Hmm... Di sana sekitar 2,5 3 taun
lah. Iya, pas kuliah.
Cukup baik
selama sekolah
sampai
perguruan
tinggi.
Gue emang suka ngelakuin Skype call
kaya Adit. Tapi yang berhubungan
sama HR aja. Sesuai peran aja. Kalo
ada tamu asing juga suka lah ngobrolngobrol.
Suka
melakukan
international
communication
dengan pihak
asing dan jika
ada tamu asing
datang ke
kantor.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
6.
Penguasaan
program
Tau sebagian doang. Ada yang ngerti
tapi ada juga yang ga terlalu. Kaya
yang program bola gue tau dikit-dikit
aja. Tapi kalau rehab gue ga tau.
Tidak. Kurang
menguasai
Treatment
Center dan
League for
Change.
7.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Bisa. Mau-mau aja sih kalo harus mah.
Mau.
8.
Alasan jika bersedia
Selama menyangkut program yang gue
kuasain ya hayu aja. Saran gue sih
lebih baik kalo ic itu sistemnya dibagi
sesuai divisi. Jadi ga semua numpuk di
Adit. Kasian juga liatnya. Belum kalo
Adit ga ke kantor.
Selama
menyangkut
program yang
dikuasai.
9.
Alasan jika tidak
bersedia
Jika bersedia,
10. mengapa baru
sekarang
-
Ya kan sebelumnya gue juga suka
Skype call sama Alliance. Tapi cuma
yang nyangkut HR aja. Harusnya gitu
sih. Masing-masing aja jadi lebih jelas.
Suka
melakukan
international
communication
juga tapi hanya
hal yang
menyangkut
program Harm
Reduction.
Name of interviewee: Kheista Leonie
Day/Date
: Thursday, 6 October 2011
Time
: 4 PM to 5 PM
Venue
: Rumah Makan Legoh
No.
1.
2.
3.
Issue to be
clarified/jusified
Kemampuan Bahasa
Inggris
Komunikatif atau
tidak
Faktor penghalang
berbahasa Inggris
Interviewee's answers (the exact
words)
Conclusion
Bisa.
Bisa.
Sangaaaatt komunikatif. Hehehee...
Sangat
komunikatif.
-
-
Nilainya gitu maksud lo? Bagus sih
gue. Kalo kursus, dulu juga gue les
Inggris. Trus sempet ikut homstay juga
Baik.
meski hanya sebulanan. Kuliah gue
kan di HI. Dan selama kuliah gue juga
gabung di AIESEC, jadi Bahasa Inggris
gue sangat terpakai.
4.
Pengalaman dasar
Bahasa Inggris
ketika masih sekolah
5.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
Kalo gue dalam pergaulan dan
kehidupan sehari-hari juga terbiasa
berbahasa Inggris, Tan. Hehehee...
Terbiasa
berbahasa
Inggris dalam
pergaulan dan
kehidupan
sehari-hari.
6.
Penguasaan
program
Ga terlalu mendalam sih. Tau sampe
ke akar-akarnya cuma yang bola kan
lagi fokusnya itu sama kegiatan For
Life aja.
Tidak terlalu
mendalam.
7.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Mau. Tapi kalau sampai terpaksa saja.
Hahahaa... Harusnya tugas gue sih
buat gantiin si Adit. Tapi kalo harus
banget baru gue gantiin. Hehehehee..
Mau.
8.
Alasan jika bersedia
Kalau sampe terpaksa yah. Ada lah
Ada hal-hal
hal-hal yang masih bisa gw cover. Atau yang masih
jadi mediator aja.
bisa di-cover.
9.
Alasan jika tidak
bersedia
-
-
Jika bersedia,
10. mengapa baru
sekarang
Selama ini itu termasuk tugas
merangkap Adit sih kalau si Aditnya ga
bisa. Tapi kalau sampe terpaksa da
gue ga terlalu nguasain program.
Selama ini
termasuk tugas
dalam
menggantikan
Adit.
Name of interviewee: Reza Ozyan Havidz
Day/Date
: Thursday, 6 October 2011
Time
: 3 PM to 4 PM
Venue
: Rumah Makan Legoh
No.
Issue to be
clarified/jusified
1.
Kemampuan Bahasa
Inggris
2.
Komunikatif atau
tidak
Ga terlalu komunikatif.
Tidak.
Faktor penghalang
berbahasa Inggris
Kesulitannya di vocab, karena
perbendaharaan saya sedikit.
Grammar juga suka pusing-pusing. Ga
pede juga. Takutnya kalo ngomong
trus salah malah mempermalukan diri
sendiri.
Keterbatasan
vocabulary dan
grammat. Juga
masalah
kepercayaan
diri.
4.
Pengalaman dasar
Bahasa Inggris
ketika masih sekolah
Bagus. Waktu SD SMP nilai Inggris
ampir mendekati sempurna. Saos tirem
pokonya. Waktu SMP sempet ambil
kursus tapi cuma sebulan. Nah SMA
mulai menurun. Ada faktor dari
gurunya juga, Tan. Pas SMP mah
gurunya enak meren yah neranginnya
Cukup baik.
apanya jadi merhatiin dan bisa
ngikutin. Pas SMA mah guruna oge
pait. Iya itu ada juga faktor mabok. Pas
SD mah alkohol gitu ga pengaruh. Lagi
SMA mulai pake obat ada juga meren
yah faktor obatnya. Tapi ah gurunya
we pait pas SMA mah.
5.
Selama di RC
pernah mencoba
melatih Bahasa
Inggris
6.
Penguasaan
program
3.
Interviewee's answers (the exact
words)
Sedikit. Kalau ada orang ngomong
Ojon ngerti, tapi susah ngomong dan
nyari kata-kata yang tepat.
Cuma kalo ada tamu asing aja. Tapi da
saya mah kalo ga terpaksa juga ga
keluar ruangan. Hehee... Oh, sama
kalo pelatihan di luar negeri itu mau ga
mau harus mau.
Ga. Soalnya ga termasuk cakupan
Ojon.
Conclusion
Sedikit.
Jika ada tamu
asing datang ke
kantor dan
pelatihan di luar
negeri.
Tidak.
7.
8.
Kalau terpaksa
bersedia melakukan
international
communcation atau
tidak
Alasan jika bersedia
9.
Alasan jika tidak
bersedia
10.
Jika bersedia,
mengapa baru
sekarang
Ga mau. Ga akan efektif pasti. Blah
bloh kieu.
Keterbatasan yang jadi masalah. Iya di
bahasa, kan ga banyak
perbendaharaannya juga. Lagian ga
gitu nguasain program, kecuali ada
hubungannya sama finance baruuuu...
-
Tidak mau.
Keterbatasan
yang menjadi
masalah utama.
-
CHAPTER I
INTRODUCTION
A. Background of the Study
Rumah Cemara (henceforth, RC), is a national non-government
organization which is concerned with drugs and the HIV/AIDS issue.
RC is based in Bandung and extends its service around West Java
Province. According to the RC Annual Report 2010, the organization
does not get too much attention or financial support from the
government (9). Because of this, the majority of RC’s financial source
is from international donors. One of them is International HIV/AIDS
Alliance. They link RC to some financial resources that would like to
fund RC’s projects. Thus, as a grant recipient, RC has a responsibility
to provide the donor with reports, as is mentioned in the written
agreement.
These reports are required to be submitted in English, both oral and
written. The oral report is done once a week with the International
HIV/AIDS Alliance in Brighton, England, through a Skype call. At RC,
the oral report with the international donors is named “International
Communication”. The length of the call is indeterminate, mostly thirty
1
Maranatha Christian University
(30) to sixty (60) minutes. The report gives regular updates of the
running programs that relate to the grant provided by the Alliance.
These updates include overall progress, problems that are faced in
implementation, as well as to make sure that the programs run
according to the plan. On the other hand, the Alliance monitors and
provides all the necessary support to RC.
The person in charge of doing this international communication is
the Grant-Writing Manager. When he is not available, it is the Public
Relations Officer who covers his duty. However, sometimes when both
of them are not in the office, which is most of the time, the call will be
cancelled. This is due to the fact that there is only a limited number of
staff who can do the international communication in RC.
This is the problem that I found in RC. When I did internship there
as the Grant-Writing Manager Assistant, I could see that English is
important for effective communication between RC and the
international donors. This is due to the fact that the majority of the
international donors use English as their first language. As Crystal
says, that there are huge numbers of people who work in organizations
use English as an official language (115). Due to the situation
explained above, I choose lack of staff with ability to do the
international communication in RC as my topic, specifically about the
problem of maintaining international communication with the Alliance.
2
Maranatha Christian University
B. Identification of the Problem
Based on the description above, I would like to analyze the problem
to answer the following questions. They are:
1. Why are there only two staff who have ability to do the
international communication in RC?
2. How should RC solve this problem?
3. What is the best solution that can be given to the staff?
C. Objectives and Benefits of the Study
There are three objectives of this term paper. The first one is to find
out why there are only two staff in RC who have ability to do the
international communication. The second one is to analyze some
solutions to handle the problem in RC. The last one is to give the best
and most effective solution to solve the problem.
Besides the objectives mentioned above, there are also some
benefits for the institution, for the readers, and for me as a writer. The
first benefit for the institution is to realize that the lack of courage and
ability in English knowledge and fluency among RC staff members
could inhibit communication with the international donors. The second
benefit is to convince the staff about the importance of English for
them, not only for the company’s interest, but also to increase the
quality of each staff. The last benefit is they will get some solutions that
can be used to solve this problem.
3
Maranatha Christian University
By reading this term paper, the readers will be informed that having
an English ability is important. It is not only important for working in the
general institution, but also in some non-government organizations.
This is because some of the non-government organizations have
international collaboration with foreign institutions.
The benefit for me as a writer is this experience of this study, doing
an internship in RC teaches me to analyze the communication problem
in the workfield and look for the best solution for it. It might be useful
for my future career if I discover the same problem.
D. Description of the Institution
RC is a community-based organization for drug users and for
people living with HIV (henceforth, PLHIV), which was established on
January 1st, 2003. It is located at Jalan Gegerkalong Girang No. 52
Bandung. All of the founders of RC, who are Patrianto Handoyo,
Hartanto M. K., Darwis B., Ikbal Rahman, dan Deradjat Ginandjar
Koesmayadi, used to be drug users. When they recovered from the
drugs addiction, they realized that there was no safe and comfortable
place for drug users and PLHIV to share their experiences, strengths,
hopes, and information. For those reasons, they established RC as
their second home. RC also has become a safe place for other drug
users and PLHIV from the police and temptations which could lead
them to re-use drugs.
4
Maranatha Christian University
The name of RC was taken from a television series, called Keluarga
Cemara. There is a reason why RC took this name. In these series, a
family named Keluarga Cemara raises family values, such as sincerity,
and positive thinking to face all their shortcomings and limitations.
Those values are intended to be given to everyone who joins RC,
whether they are drug users, PLHIV, or the general populace.
Nowadays, RC has four running programs, with the goal not only to
help drug users who want to stop their addiction, but also to reduce the
effects of HIV/AIDS. Those programs are recovery centre, HIV/AIDS
support group, harm reduction program, and intervention for the
general population. Each program is led by a program coordinator.
Recovery center offers drug users a recovery program which
includes in- and out-patient programs. During the in-patient program,
the participants, who are called residents, must spend four to six
months in the recovery center facility. This is done in order to prepare
them for coming back to the drug free society. In the out-patient
program, the residents will be assigned to intensive and regular
counseling to monitor the progress of their recovery.
RC’s support group program focuses on empowering PLHIV in
creating peer support groups in different cities and towns in West Java.
These groups are financially and technically supported by RC staff.
This also means that these groups are required to submit regular
reports to RC.
5
Maranatha Christian University
Harm reduction program is RC's effort to reach the populations who
are the most at risk to HIV infection. These key populations include
people who use drugs, men who have sex with men, people who are
transgender, female sex workers, and high-risk men (who are
customers of sex workers). Through the harm reduction program, RC is
able to provide access to services needed by the key populations.
These services include the provision of clean needles and syringes,
condoms, and other service referrals, for instance, access to primary
health care, sexual and reproductive health care, HIV testing, support
and treatment, drug substitution program, and other services that may
be needed.
Besides providing direct service to the key populations, RC also
reaches people in general to eliminate the stigma and discrimination
against HIV/AIDS and drug addiction sufferers. RC has been
successful in involving people in general through mainstream activities,
such as music concerts, art and cultural exhibitions, football, and fund
raising.
E. Method of the Study
For the primary data in this term paper, I did some research and
interviews with the Grant-Writing Manager and staff members. I also
use my internship journal, which I wrote in every day while I was doing
my internship there. For the secondary data, I use some books and
6
Maranatha Christian University
browse the Internet to get theories and data to support my research
and analysis.
F. Limitation of the Study
This analysis is based on my apprenticeship at RC and also extra
time I spent there as a volunteer. I did the internship in RC from
January 5th 2010 to February 5th 2010. I worked from Monday to
Thursday from 10 AM to 5 PM. On Friday, I came after lunch until 6:30
PM to join the Skype call with International HIV/AIDS Alliance. After my
internship time was over, I still came to RC to become a volunteer. As
a volunteer, I continued my research and did interviews with some of
the staff to complete the existing data that I already had.
The objects of the study are four people. One of them is the GrantWriting Manager. He is about 26 years old. The rest of them are
general staff members from every program division. The age range is
between 28 to 32 years old.
G. Organization of the Term Paper
The term paper is divided into five chapters. In chapter one, I provide
the Background of the Study, Identification of the Problem, Objectives and
Benefits of the Study, Description of the Institution, Method of the Study,
Limitation of the Study, and Organization of the Term Paper. Chapter two
is Problem Analysis, where I describe the causes and effects of the
problem. Chapter three consists of three (3) potential solutions to solve the
7
Maranatha Christian University
problem. I also describe the positive and the negative effects of each
solution. Chapter four is Conclusion, which shows the chosen solution to
solve the problem and the reason why it is the best one. The last part is
Bibliography and Appendices.
8
Maranatha Christian University
CHAPTER IV
CONCLUSION
The problem I found in RC is related to maintaining the international
communication with the Alliance. The problem is caused by many of the
staff who have no courage in speaking English, some of the staff have no
good basic English, and some of the other staff only know a small amount
of information from other divisions. It has some effects, which are the
international communication is cancelled when no one can replace the two
staff who usually do the international communication, and, sooner or later,
it will give a bad impression for RC. After doing some research about the
causes and effects of the problem which occurs in RC, I come up with
some potential solutions, which I have described in the previous chapter.
Based on my analysis of each solution, I choose to combine all of the
potential solutions. They are giving an English course to the staff who
handle the RC’s programs, holding an update meeting with every program
coordinator once a week, and encouraging all staff to take an English
online course in the Internet. I focus on the first and second solutions.
However, I also suggest that all the staff take the third solution.
Furthermore, I will explain the reasons for the suggestions.
21
Maranatha Christian University
I consider focusing on the first and second solution for some reasons.
The first reason is RC should realize that it is important to have staff who
possess good English skills. This is because RC has partnerships with
some international parties. Moreover, by taking the first solution, it will
increase the number of staff who can speak in English. By sending the
staff to join an English course, RC can use their skills to handle the other
aspects related to the international partnership and the skill learned will
also raise their confidence in speaking English. As the survey conducted
by Global English shows 91 percent of multi-national companies
employees in Latin America, Europe, and Asia believe that English has an
important and crucial role in their career (qtd. in Nugroho par. 2). The
second reason is holding an updating meeting with every program
coordinator once a week is effective and efficient for all staff to know the
progress of each running program. It is a way of delivering information
from one division to another, and then from a program coordinator to their
staff. The meeting should not take too much time to share the update
news. In addition, the program coordinator can inform any news clearly to
the staff of his or her division. Thus, all staff will know the progress of other
divisions so that they will be able to do the international communication if
necessary.
The third solution is a suggestion for any staff members who think that
they need to improve their English skills. They can increase their English
knowledge for free; therefore, there is no time restriction to take the
course. Taking an online course depends on each staff’s willingness to
22
Maranatha Christian University
take it. It depends on whether an individual has a desire to enhance their
English ability or not.
To sum up, the combination of these solutions will help RC to deal with
lack of staff with ability to do the international communication with the
Alliance. If RC will apply these solutions, they will not face the same
problem in the future.
23
Maranatha Christian University
BIBLIOGRAPHY
Printed Sources
Brown, Donald R. An Experiential Approach to Organization Development.
8th ed. New Jersey: Prentice Hall, 2011.
Chen, Huey-Tsyh. Assessing and Improving Planning, Implementation,
and Effectiveness. Thousand Oaks: Sage Publication, 2005.
Crystal, David. English as a Global Language. 2nd ed. Cambridge:
Cambridge University Press, 2003.
Harvard English Course Brochure.
Rumah Cemara Annual Report. 2010: 9.
Yukl, Gary A. Leadership in Organizations. 5th ed. New Jersey: Prentice
Hall, 2002.
Electronic Sources
“Advantages and Disadvantages of Online Learning: Is It the Right Choice
for You.” College-university-directory.com. 2006. College University
Directory. 20 October 2011.
.
Maranatha Christian University
“Advantages of Meetings.” Exforsys.com. 20 October 2009. Exforsys Inc.
15 October 2011. .
Brown, Waln K., Ph.D. “Drugs and School Performance.”
Williamgladdenfoundation.org. 2006. William Gladden Foundation. 13
December 2011. .
Case, Alex. “70 Ways to Improve Your English.” Usingenglish.com. 2008.
Using English. 8 January 2012.
.
“Confident People Can Speak English Fluently.”
Improveenglishonline.com. 2011. Improve English Online. 8
November 2011. .
Durga, J. “What are the Cause of Ignorance and Absence of Informed
Opinion.” Preservearticles.com. 2011. Preserve Articles. 7 December
2011. .
Fernandes, Tony. “Have courage to speak.” Thestar.com.my. 10 August
2011. The Star Online. 17 December 2011.
.
Maranatha Christian University
Junior, Alberico da Costa. “English Plays Important Role to Develop
Judicial System in the Country.” Ngo-cdi.blogspot.com. 20 June 2011.
NGO-CDI. 28 September 2011.
.
Norman, Matt. “Disadvantages of Online Education.” Jefflakiearticlealley.com. 25 July 2007. Article Alley. 20 October 2011.
.
Nugroho, H. Ridwan Arif M.A. “Bahasa Inggris Bukan Lagi Nilai Tambah.”
C-tinemu.blogspot.com. 4 May 2009. Citation. 14 October 2011.
.
Rimando, Grace. “Why Learn English and Take an Online Course to Do
It.” Effortless-Learning-English.com. 14 November 2010. EffortlessLearning English. 9 November 2011.
.
Rising, Linda. “Agile Meeting.” STQE May/June 2008. 9 November 2011.
.
“The Importance of Attending Conference in Person.” Geometric.com.
2006. GeoMetrick Enterprises. 9 November 2011.
.
West, Jason. “Fear of Speaking English, Can It Be Helped.”
Maranatha Christian University
Teachingenglish.org.uk. 24 March 2010. British Council. 27 September
2011. .
Interview Sources
Djajaprawira, Anton M. Personal Interview. 7 October 2011.
Leonie, Kheista and Reza Ozyan Havidz. Group Interview. 6 October
2011.
Taslim, Aditia. Personal Interview. 18 January 2011.
Maranatha Christian University