Jurnal Ilmiah Komputer dan Informatika KOMPUTA
6
Edisi. 01 Volume. 01, Maret 2016 ISSN : 2089-9033
2.8 Analisis Email
Analysis of
the emails
here as
penindaklanjutan from customer segmentation has been done based on RFM. In the development of this
system Email serves as a liaison between companies with customers through Email data. How it works
essentially the same Email by sending an Email via your laptop, mobile phone or computer in General.
Its just not pengiriminnya device, laptop, computer, or mobile, but automatically from the system that
has been built. Based on the category of existing customers.
2.9
Analisis Kebutuhan Non Fungsional
Non functional
requirements analysis
undertaken to produce details about things done system when implemented. As for some of the
sections that are included into the Non-functional needs
analysis i.e.
analysis of
hardware requirements, software requirements analysis and
the analysis of the user.
2.9.1 Analisis Kebutuhan Perangkat Keras
As for hardware hardware used in PT Indoto Tirta can be seen in table 2.
Table 2. Analisis Kebutuhan Perangkat Keras
No Perangkat
Keras Spesifikasi
1 Processor
Intel Core i3 3,4 Ghz 2
Monitor Monitor dengan Resolusi 1024
x 768 3
Memori RAM 4 GB
4 Hardisk
512 GB 5
VGA 2 GB
Whereas the minimum computer specs in PT Indoto Tirta Noble to be able to run this application
can be seen in table 3. Table 3. Analisis kebutuhan perangkat keras yang
diusulkan
No Perangkat
Keras Spesifikasi
1 Processor
Dual Core 1,8 Ghz 2
Monitor Monitor dengan Resolusi
1024 x 768 3
Memori RAM 1 GB
4 Hardisk
256 GB 5
VGA 256 MB
After looking at the comparison between the tables 3.6 and table 3, hardware hardware owned
by PT Indoto Tirta Mulia currently meet the standard requirements a minimum hardware specification
required to use the CRM information system will be built.
2.9.2 Analisis Kebutuhan Perangkat Lunak
As for software software used by PT Indoto Tirta Noble can be seen in table 4.
Table 4. Analisis kebutuhan perangkat lunak di PT. Indoto Tirta Mulia
No Perangkat Keras
Spesifikasi
1 Sistem Operasi
Microsoft Windows 7 2
Aplikasi Perangkat Kerja
Microsoft Office 2010 3
Web Browser Internet Explorer dan
Google Chrome Whereas
the minimum
software specifications required PT Indoto Tirta noble to be
able to run applications that are built can be seen in table 5.
Table 5. Analisis Kebutuhan Perangkat Lunak Yang Diusulkan
No Perangkat Keras
Spesifikasi
1 Sistem Operasi
Microsoft Windows XP 2
Aplikasi Perangkat Kerja
Microsoft Office 2007 3
Web Browser Internet Explorer dan
Google Chrome Software software which has been owned
by PT Indoto Tirta Noble currently meet the minimum
requirements of
the standard
specifications of the software needed to use the CRM information system will be built.
2.9.3 Analisis Pengguna
Analysis of the users intended to find out who the user is involved in the use of information
systems software to be built, so the user is expected to use the software software can satisfy several
criteria in using the software. As for the parties to companies involved in the use of software can be
seen in table 6.
Jurnal Ilmiah Komputer dan Informatika KOMPUTA
7
Edisi. 01 Volume. 01, Maret 2016 ISSN : 2089-9033
Tabel 6. Analisis Pengguna yang sedang berjalan
The user who will use the software to be built this at least have to master some of the following
specifications and can be seen in table 7. Table 7. Analisis Pengguna yang diusulkan
2.10 Analisis Kebutuhan Fungsional
A functional needs analysis is an analysis that explains the flow of data or information that
includes depictions of, planning, and production sketches or settings of some separate elements into a
unified whole and functioning in the process of making software that will be built.
2.10.1 Diagram Konteks Context Diagram
Context diagram illustrates the data flow system in General. It includes what is being input,
output and the external entity that is associated with the system. Context diagrams are used for customer
relationship management application development can be seen in Figure 2.
Figure 2. Context Diagram
2.10.2 Data Flow Diagram
Data flow diagram DFD is a model of logic or process data that was created to describe where
the origin of the data and where the purpose of the data out of the system, where data is stored, what
process that generates the data and transactions between the data stored and the process that is
imposed on them.
Figure 3. Data Flow Diagram DFD Level 1
2.10.3 Spesifikasi Proses
The specification process used to describe the process flow model of the data contained in the Data
Flow Diagram DFD. Specifications of the existing processes in the system can be seen in table 8.
Sistem Informasi CRM
PT. Indoto Tirta Mulia
pelanggan
Purchasing Direktur Wakil
Direktur
Data Pelanggan Info Pelanggan
Data Purchasing Info Purchasing
Data Direktur Wakil Direktur
Info Direktur Wakil Direktur
pengunjung
Data Pengunjung
Info Pengunjung
KA Produksi Produksi
R D
Data KA Produksi Produksi
Info KA Produksi Produksi
Data R D Info R D
Direktur Wakil Direktur R D
Purchasing KA. Produksi Produksi
Pelanggan Pengunjung
1.0 Melakukan
Login Data Login
Info Login Data Login
Info Login Data Login
Info Login Data Login
Info Login 2.0
Mengakses Lupa Password
Data Login Data Login
Info Login Info Login
D a
ta L
o g
in D
a ta
L o
g in
Info Login Info Login
t_admin Data Login
Data Login Data Login
Data Login 3.0
Pengolahan Data Kategori
4.0 Pengolahan Data
Produk 5.0
Pengolahan Data Promosi
D a
ta K
at e
g o
ri In
fo K
at eg
o ri
D a
ta P
ro d
u k
In fo
P ro
d u
k D
a ta
P ro
m o
si In
fo P
ro m
o si
t_kategori t_produk
t_promosi Data Kategori
Data Kategori Data Produk
Data Produk Data Promosi
Data Promosi Data Promosi
Info Promosi
6.0 Pengolahan Data
Kuesioner Data Kuesioner
Info Promosi
t_soal_kuesioner Data Kuesioner
Info Kuesioner 7.0
Melihat Hasil Saran Kepuasan
Pelanggan D
a ta
S a
ra n
K e
p u
a s
a n
P e
la n
g g
a n
In fo
S a
ra n
K e
p u
a s
a n
P e
la n
g g
a n
t_jawaban_kuesioner t_kano_kuesioner
t_saran_kuesioner Data Saran
Data Saran Data Jawaban
Data Jawaban Data Kepuasan Pelanggan
Data Kepuasan Pelanggan
8.0 Pengolahan Data
Transaksi 9.0
Konfirmasi Transaksi
Pelanggan D
a ta
T ra
n s
a ks
i In
fo T
ra n
sa ks
i D
a ta
K o
n fi
rm a
si T
ra n
sa k
si In
fo K
o n
fi rm
as i T
ra n
sa ks
i t_faktur
t_detail_faktur t_konfirmasi_pembayaran
Data Transaksi Data Transaksi
Data Transaksi Data Transaksi
Data Konfirmasi Transaksi Data Konfirmasi Transaksi
11.0 Pengolahan
Admin D
a ta
A d
m in
In fo
A d
m in
Data Admin Data Admin
12.0 Pengolahan Email
t_email Data Email
Data Email D
a ta
E m
a il
In fo
E m
ai l
14.0 Melihat Kritik dan
Saran 15.0
Melihat Komplain
D a
ta K
ri ti
k d an
S a
ra n
In fo
K ri
ti k d
an S
ar an
D a
ta K
o m
p la
in In
fo K
o m
p la
in t_komplain
t_kritik_saran
D a
ta K
o m
p la
in D
a ta
K o
m p
la in
D a
ta K
ri ti
k d an
S a
ra n
Data Kritik dan Saran 13.0
Melihat Hasil Pengelompokan
Pelanggan D
a ta
K e
lo m
p o
k P e
la n
g g
an In
fo K
el o
m p
o k P
el an
g g
a n
D a
ta K
e lo
m p
o k P
e la
n g
g an
D a
ta K
e lo
m p
o k P
e la
n g
g an
10.0 Pengolahan
Pelanggan D
a ta
P el
an g
g an
In fo
P e
la n
g g
an
t_pelanggan Data Pelanggan
Data Pelanggan D
a ta
K e
lo m
p o
k P e
la n
g g
an D
a ta
K e
lo m
p o
k P e
la n
g g
an 16.0
Melakukan Login
D a
ta L
o g
in In
fo L
o g
in 17.0
Mengakses Lupa Password
D a
ta L
o g
in In
fo L
o g
in
Data Login Data Login
Data Login Data Login
18.0 Melihat Data
Produk 19.0
Melihat Data Promosi
20.0 Melakukan
Transaksi 21.0
Mengisi Kuesioner D
a ta
K u
e si
o n
e r
D a
ta P
ro d
u k
Info Produk Data Promosi
Info Promosi Data Transaksi
In fo
T ra
n sa
ks i
In fo
K u
es io
n er
Data Produk D
a ta
P ro
d u
k Data Promosi
Data Promosi t_keranjang
D a
ta T
ra n
sa ks
i Data Transaksi
Data Transaksi Data Transaksi
Data Transaksi Data Transaksi
D a
ta K
u e
si o
n e
r
Data Kuesioner Data Kuesioner
Data Kuesioner Data Kuesioner
Data Kuesioner
22.0 Memberikan
Komplain 23.0
Memberikan Kritik dan Saran
Info Produk Data
Produk 24.0
Melakukan Registrasi
Data Registrasi
In fo
R eg
is tr
as i
Data Registrasi Data Registrasi
D a
ta P
ro m
o si
In fo
P ro
m o
si t_pengunjung
Data Pengunjung Data Pengunjung
Kategori