xxxi
The dut ies of t his sect ion is dist ribut ing linen f or guest room, picking up and count ing dirt y linen from t he guest room, sending dirt y linen t o laundry,
arranging clean linen and uniform in linen room. 11. Gardener
The dut ies of t his sect ion is t aking responsibilit y in keeping t he at t ract iveness of plant s bot h inside and out side t he hot el, arranging flow er
for banquet ’s necessit ies, changing old plant w it h t he new one, and report ing t he damage t o t he Gardening Supervisor.
12. Order Taker The dut ies of t his sect ion is report ing t he most act ual condit ion of room
st at us t o Front Office depart ment , making t he “ housekeeping report ” t hen report ing t hem t o relat ed sect ion, informing t o room at t endant if t here is
any room check in or check out , and handling t he housekeeping administ rat ion.
B. Job Description and Activities of Order Taker in Housekeeping Department
1. The Job Description of Order Taker in Housekeeping department in Agas
International Hotel Solo
a. Reading t he log book, t he expect ed arrival and expect ed depart ure list s.
b. Sharing t he keys t o t he room boy in accordance wit h t he room sect ion.
xxxii
c. Follow ing up t he informat ion received from t he guest s as w ell as from
ot her depart ment s such as: guest check-out , expect ed depart ure, expect ed arrival et c.
d. Recording all informat ion received in t he log book.
e. Providing informat ion on t he st at us of room t o room boy.
f. Being responsible for t he ext ra expendit ure it ems for guest s.
g. Creat ing a w ork order t o be forw arded t o t he engineering depart ment in
accordance w it h t he condit ions of t he damage report ed by room boy. h.
Cont rolling t he use of guest supplies and acquisit ion int o t he w arehouse. i.
Ordering guest supplies and ot her it ems based on t he operat ional needs. j.
Ordering flow ers for t he front office and on-demand. k.
Receiving and st oring t he mast er key assigned by t he room boy at t he end of t he shift .
l. Delivering import ant informat ion t hrough t he log book t o t he next shift .
m. Giving special at t ent ion t o VIP guest s, long st aying guest , and house use. n.
Fost ering good relat ions w it h ot her depart ment s. Relat ed t o all of t he responsibilit ies of an Order Taker ment ioned
above, an Order Taker must have a good relat ionship, eit her direct ly or indirect ly w it h ot her depart ment s in t he hot el. This is because t he job of an
Order Taker w ill involve ot her depart ment s and need support ing elements from ot her depart ment s.
Addit ional t ask of Order Taker is fost ering harmonious labor solidarit y and est ablishing good cooperat ion w it h ot her depart ment , creat ing and
nurt uring a healt hy w orking at mosphere. Some import ant aspect s in t he
xxxiii
funct ioning of Order Taker is having a high sense of beaut y, having know ledge of hygiene and sanit at ion, being indust rious, creat ive and having high init iat ive
of neat ness and cleanliness of beaut y. Order Taker must have collaborat ion w it h superiors and peers bot h inside it ’s ow n t he depart ment or anot her
depart ment s and t hey must be able t o keep a secret . M easures of Success of t he Order Taker job service is t he guest
sat isfact ion zero complaint , deliverance of all report s on t ime. In addit ion t he measure of success is t hat t here are no errors in bot h of t he operat ional and
implement at ion of t asks and w orks, Order Taker must be diligent and never absent from w ork and never change shift .
2. The Activities of Order Taker in the Housekeeping Department.
