t o Gain Compet it ive Advant age Saron K. Yef t a, Indra Gamayant o
117
13. Distribution of Information to the Virtual Organization Worldwide
focus on technology
The power of Int ernet and web t echnol ogies has become a new paradigm of inf ormat ion sharing. By using Int ernet , an organizat ion can share t he
inf ormat ion t o al l corners of t he worl d. It means t hat t he act of sharing inf ormat ion t o virt ual organizat ion emphasizes t he use of t echnol ogy.
Unconsciousl y, organizat ions wil l f ocus more on t echnol ogy t han t he inf ormat ion it sel f Int ranet Journal , 2003.
Ent erprise inf ormat ion port al is t he f orm of f ut ure knowl edge management t hat want s t o be achieved by many organizat ions. Al l t he inf ormat ion and
business int el l igence around t he worl d wil l be brought t oget her and become a key rol e in empowering virt ual ent erprise. By providing an easy
and personal ized access, rel evant inf ormat ion can be shared t o al l peopl e who can enabl e peopl e t o make a f ast er and bet t er decision. Not onl y has
t hat , Ent erprise inf ormat ion port al EIP can incorporat ed st reaming audio and video t o enhance t he capabil it y of e-l earning and e-t raining el ement s
t hereby pot ent ial l y reducing overal l organizat ion cost KMWorl d, 2002. There are several t echnol ogies t hat can be used t o enhance t he
dist ribut ion of inf ormat ion around t he worl d via Int ernet see
Figure 9 f or
f urt her det ail s.
118
Figure 9 T echnologies t hat can be used t o enhance t he dist ribut ion of inf ormat ion around t he world via Int ernet
Sour ce: KMWor l d 2002, ‘ Enabl i ng Knowl edge Management i n Today’ s Knowl edge Economy’ , Januar y 2002, avai l abl e at :
ht t p: www. kmwor l d. com publ i cat i ons whi t epaper s BCI audi t or e. pdf
14. Classifying and Indexing Explicit Information
As ment ioned bef ore, in an organizat ion, t here are t hree t ypes of inf ormat ion; which are expl icit knowl edge, embedded knowl edge and t acit
knowl edge. Though al l t he inf ormat ion can be ident if ied at t his t ime, it doesn’ t mean t here wil l be no more inf ormat ion. Inf ormat ion in an
organizat ion wil l increase by t he t ime goes. The bigger an organizat ion t he more inf ormat ion it needs and t here is a habit f or l arge organizat ions t o
document al l t he inf ormat ion f or ref erences and ot her needs.
B2E Enterprise Information Portal
Provides a singl e point of access t o al l rel evant inf ormat i on and appl icat ions, whil e al so f unct ioning as a gat eway t o communit ies of int erest , best pract ice et c. EIPs can
al so f unct ion as a pl at f orm f or knowl edge net wor ks.
Federated Search
The abil it y t o search across al l or ganizat ional st ruct ured dat abases and unst ruct ured document s, records, emai l s, video audio f il es, et c inf ormat i on sources.
Taxonomy, Classification and Indexing of Information Sources
Indexing of inf or mat ion resources and est abl ishment and or aut omat ion of an inf ormat i on t axonomy f or indust ry-specif ic or organizat ional l y specif ic inf or mat ion.
Document Information Management Systems
Organizat ion and archiving of document s, emai l s, f il es, il l ust rat ions, pol icies, pr ocedures, records, audio f i l es, video f il es et c.
Collaborative eCommerce Application Environments and or Workspaces
Enabl e organizat ions t o easil y creat e virt ual proj ect t eam rooms, and or communit ies of best pract ice by al l owi ng t eam members t o col l aborat ivel y devel op and st ore
document s, t asks and schedul es in a secure virt ual environment .
Simultaneous Collaboration
Al l ow workgroups and proj ect t eam member t o share inf ormat ion in real -t ime.
Business Process Mgt. and Community of Interest Building
Facil it at es best pract ices and communit y of int erest buil ding by l everaging an EIP f ront end wit h t hreaded discussion groups and col l abor at ive t echnol ogi es t hrough an EIP.
Intelligent Agents—web crawlers, “ knowbots”
Enabl e rel evant i nf ormat i on derived f rom aut omat ed searching t o be pushed t o t he deskt op or added t o a reposit ory.
Network News Threaded Discussion Groups
One of t he f irst t echnol ogies of t he web t o be empl oyed as a KM syst em f or sharing inf ormat i on on proj ect s and t opics. Can al so serve as a key t echnol ogy f or f acil it at i ng
e-ment oring.
Chat Instant Messaging
A t echnol ogy t hat evol ved f rom Int ernet Rel ay chat , enabl es real -t ime person-t operson int eract ion.
Automated Community-building Software
A new cl ass of sof t ware t hat aut omat ical l y buil ds communit ies of i nt erest by prof il ing email and document s.
Visualization Software for Information Systems
A new cl ass of sof t ware t hat provides more int uit ive and easier int erf ace f or navigat ing inf ormat i on syst ems incl uding web sit es. This new way of viewing inf ormat i on
can signif icant l y enhance inf ormat ion discovery and access.
Expert Systems
Anot her new cl ass of sof t ware t hat connect s organizat ional expert s wit h ot her members of t he communit y by asking quest ions l ike who knows about t his?
t o Gain Compet it ive Advant age Saron K. Yef t a, Indra Gamayant o
119 The probl em wil l occur when an organizat ion got a l ot of inf ormat ion.
Bef ore an organizat ion can share t he inf ormat ion, al l t he inf ormat ion has t o be sel ect ed and cl assif ied t o ease workers t o f ind inf ormat ion. To sel ect
and cl assif y usef ul inf ormat ion isn’ t an easy j ob t o do. However t here are several t echnol ogies can be used t o hel p manage t he inf ormat ion, which
are KMWorl d, 2002;
• Inf or mat i on Management Syst em, a syst em which f acilit at es t he
organizat ion, indexing, cl assif icat ion of document s, cont ent and digit al asset s such as audio and video f il es, il l ust rat ions, records
et c. •
Busi ness Int el l i gence, Formerl y used as decision support by many organizat ions t o manage dat a warehousing, f inancial inf ormat ion
f or rout ine dat a anal ysis, st andard report writ ing and dat a mining.
However, now, it is al so used t o cl assif y and arrange inf ormat ion.
15. Over promising Myths about Knowledge Management
