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5 Al-Sharfa study, Salwa: “Master about the role of knowledge management and information technology in achieving competitive benefits in the existing banks in Gaza”
This study was aimed at determining the role of knowledge management and IT in achieving competitive benefits in the existing banks in Gaza.
An analytical descriptive approach was applied in this study, and a questionnaire was distributed to all general managers and heads of divisions in the related banks. The sample consisted of 174 employees.
The following results were found in this study: -The existing banks in Gaza used a knowledge management system in all units and divisions. They used
communication and IT systems, as well as the skills and experiences of human beings and their knowledge about development and renaissance to attain adequate connection with the surroundings. In addition, they used this
knowledge to realize development aided by advanced technology and information.
-A separate regulative unit or special division for managing knowledge and IT was not present in any of the banks in Gaza. However, knowledge management and IT systems were operational in the banks.
This study included the following recommendations: -The awareness and understanding of bank officials about hard challenges, continuous obstacles, and intensive
competition they are expected to face in Gaza both presently and in the future should be increased. -Bank officials in Gaza should pay more attention to knowledge management; moreover, they should work
toward establishing a definite administrative framework to manage knowledge and IT. 6 Boaacha study, Mubarak and Bin Mansour Lelia: “A research of knowledge management as a modern
administrative attitude in the age of globalization” This study was aimed at identifying the elements of knowledge management and its importance. An analytical
descriptive approach was employed in this study. The following results were obtained: -Knowledge management is necessary for the stability of organizations and also maintains their competitive
strength. Therefore, knowledge management is essential for organizations in order to regulate, use, maintain, and develop the abilities of their employees.
-Knowledge management is a necessary strategy rather than an optional one among other strategies that an organization employs owing to rapid changes in the information field where the existence of knowledge
management affords a significant advantage. Without knowledge, no organization can continue and survive. The following recommendations were made in this study:
-Modern organizations should review their traditional functions in a knowledge frame. In other words, there should be a new job called “knowledge management job.”
-Organizations should provide knowledge on a wider basis. This means that data, information, and knowledge systems should be developed to enable employees to use them. Moreover, systems that facilitate acquiring
knowledge and identifying its sources should be developed. -A supportive technical infrastructure for knowledge management processes should be provided.
-Higher administrators in organizations should pay more attention to knowledge management in order to improve HR efficiency and general performance level.
2. Methodology
A descriptive method was used in this study. This method is one of the most important methods and the most frequently used in researches; therefore, it was the most suitable for this study. This method can be used to
describe and explain facts and define real circumstances, as well as to define common and prevailing practices. It is a method that can be used to describe and explain a particular phenomenon. The study sample consisted of HR
employees working in Saudia, Jeddah, in the year 1435 AH2014 AD.
2.1 Study Sampling The study sample consisted of 55 employees from the HR division in Saudia, Jeddah, in the year 1435 AH2014
AD. They were the ones who received a questionnaire, 60 of which were distributed. The questionnaire was used as a tool in this study for collecting relevant data and information because of its nature regarding its targets,
methodology, and community. This tool was prepared on the basis of on the following factors:
1 The theoretical part in the subject of knowledge management in defining organization strategies.
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The const literature a
First step: organizatio
Second ste as follows
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Vol. 11, No. 3; 2016
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Moreover, for defining the attitudes of individuals while answering the questions of the main study, every answer was provided a weight and an extent as shown in the following table:
Table 2. Statistical
Categories Weight
Value of weighted mean Totally disagree
1 1–1.80
Disagree 2
1.80–2.60 Fairly agree
3 2.60–3.40
Agree 4
3.40–4.20 Totally agree
5 4.20–5
For defining the categories to which an individual belonged, the level of acceptance and prevailing opinion for every statement was defined according to the value of the weighted mean of sample answers as follows:
Table 3. Different percentages, repetitions, arithmetic means, and standard deviations of the axis work of HR division in Saudia
Serial number
Agreement level
The Standard
deviation Mean
Totally disagree Disagree Fairly
agree Agree Totally
agree Statement
T T
T T
T 3 Fairly
agree 1.16
3.25 18.2 10 23.6
13 27.3
15 27.3
15 3.6 2 Giving
opinions toward knowledge
issues 7 Fairly
agree 1.31
3.00 20.0 11 10.9
6 30.9 17
25.5 14
12.7 7 Providing
a suitable
budget to support knowledge projects
4 Fairly agree
1.18 3.15
9.1 5
18.2 10
38.2 21
18.2 10
16.4 9
A system trying to avoid rules and
regulations that hinder the application of
knowledge management
2 Fairly agree
1.02 3.25 3.6 2 18.2 10
40.0 22
25.5 14 12.7
7 A system verifying most of the procedures
for applying knowledge
management operations
1 Agree
1.18 3.47
5.5 3
18.2 10 21.8 12
32.7 18
21.8 12 A system trying to
encourage users to imitate best practices
of other organizations 5 Fairly
agree 1.33
3.15 14.5 8
14.5 8 34.5
19 14.5
8 21.8
12 A system trying to provide users with
suitable information about knowledge
management during training
6 Fairly agree
1.43 3.05
16.4 9 21.8 12
29.1 16
5.5 3
27.3 15 A system trying to
effectively encourage users to participate
with other users in decision-making
operations Average mean: 3.19; Fairly agree
Table 3 shows the percentages, repetitions, arithmetic means, and standard deviations of the HR division axis in
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Saudia. O participant
The statem that the s
correspond a suitable
opinion wa
Giv opi
tow kno
issu
Table 4. D knowledge
Statement
The term k management
intensively tr Knowledge
management considered
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k management
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7.3
2 12
10.9 20
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T 32.7
18 0.0
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5.5
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12 0.0
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2.91 9.1
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deviation n
0.99 1.00
1.11 1.21
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ded that the s ement. It was f
ther organizati atement “Prov
and the preva
system trying effectively
courage users participate
th other users cision-making
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Agreement level
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2 Fairly
agree
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Directors be the succ
knowledge management
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Table 4 s knowledge
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4 3.5
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1 0.5
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20.0
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0.9
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4
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1.17
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ement The te
managem intensive
or axis knowle
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agree 1
Agree
of the axis o an that reached
d that the state ulture” was fir
ement “Knowl mean of 2.57 a
erm knowledge ment is
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edge managem
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ledge and a
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Vol. 11, No. 3; 2016
243
Table 5. Different percentages, repetitions, arithmetic means, and standard deviations for axis knowledge management operations
Serial number
Agreement level
The Standard
deviation Mean
Totally disagree
Disagree Fairly
agree Agree
Totally agree
Statement
T T
T T
T 1
Agree 1.20
3.84 3.6
2 12.7
7 20.0
11 23.6
13 40.0
22 Supporting good and
creative ideas for developing
competitive advantage
3 Agree
1.17 3.69
3,6 2
12.7 7
27.3 15
23.6 13
40.0 18
Participating its management with
information 4
Agree 1.10
3.60 3.6
2 14.5
8 21.8
12 38.2
21 21.8
12 Turning tacit
knowledge into explicit one
6 Fairly
agree 1.40
3.31 9.1
5 30.9
17 7.3
4 25.5
14 27.3
15 Setting a suitable
budget for supporting knowledge
management projects 5
Agree 1.24
3.45 3.6
2 25.5
14 20.0
11 23.6
13 27.3
15 Trying to develop
knowledge assets 2
Agree 1.15
3.78 3.6
2 12.7
7 18.2
10 32.7
18 32.7
18 Spreading culture of
individual and collective initiative
among employees Average mean: 3.61; Agree
Table 5 shows the percentages, repetitions, arithmetic means, and standard deviations for the axis of knowledge management operations. On the basis of the average mean that reached 3.61, it was concluded that the study
participants agree with the statements of this axis. The statements were regressively arranged on the basis of arithmetic means. It was found that the statement
“Supporting good and creative ideas for developing competitive advantage” corresponded to the highest mean 3.84 and a prevailing opinion of “agree.” Further, the statement “Setting a suitable budget for supporting
knowledge management projects” corresponded to the lowest mean 3.31 and a prevailing opinion of “fairly agree.”
www.ccsen
Figure
Table 6. D organizing
Statement Providing an
IT system Trying to
knowledge a Organizing
categorizing knowledge a
it for easy and grouping
Giving reg limited expla
information Defining hig
of all coeffici Designing
doing a job knowledge in
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Different perc g and estimatin
Tot agr
T 17
n effective 9
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21 and
available and storing
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15 gular and
anations on 12
gher levels ients
17 levels of
b based on ntegrity
Av
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4 3.5
3 2.5
2 1.5
1 0.5
Supporting good and
creative ideas for
developing competitive
advantage. 1.2
3.84 c
ercentages, rep
centages, repet ng knowledge r
Agree tally
ree T
4 22
30.9 4
27 16.4
3 19
38.2 4
25 27.3
4 24
21.8 2
16 30.9
erage mean: 3.81;
national Journal
Participating its
management with
information
1.17 3.69
petitions, arithm managem
titions, arithm regarding HR
Fairly agree
T 18.2
10 40.0
21.8 12
49.1 21.8
12 34.5
18.2 10
45.5 25.5
14 43.6
25.5 14
29.1 ; Agree
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Se su
bu su
kn m
pr Turning
tacit knowledge
into explicit
one
1.4 1.1
3. 3.6
metic means, a ment operation
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T d
Disagree T
T 3
5.5 3
2 9.1
5 2
1.8 1
2 5.5
3 2
5.5 3
2 10.9
6
d Management
Try dev
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etting a uitable
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rojects 1.24
4 3.45
31
and standard d ns
and standard
Mean Totally
disagree T
3.85 5.5
3.65 3,6
4.02 3.6
3.87 3.6
3.75 3.6
3.73 3.6
Spread culture
individ and
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among employ
ying to velop
owledge ets
1.15 4
3.78 5
deviations for a
deviations for
The Standard
deviation
1.10 0.99
1.01 1.00
0.99 1.13
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ding e of
dual tive
ive g
yees
axis knowledg
r axis concep
Se nu
Agreement level
3 Agree
6 Agree
1 Agree
2 Agree
4 Agree
5 Agree
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pt of
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Table 6 sh organizing
On the bas statements
The statem “Organizin
to highest knowledge
4 3.5
3 2.5
2 1.5
1 0.5
De doi
kno
Figure 5.
Table 7. R
HR division Knowledge
regarding HR Knowledge
operations Concept
o estimating k
HR employee
Table 7 sh
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ows percentag g and estimatin
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5
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esigning levels ing a job based o
owledge integrity
Arithmetic m
Relation betwee
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hows the relati
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rage mean that gressively arra
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sponded to the
Defining higher level
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HR divis Saudia w
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rding
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e knowledge a vailing opinio
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Giving regular and
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the study axes
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, it was conclu basis of arith
and storing it f n of “agree.”
3.65 with a p
Organizing a categorizing
available knowledge a
storing it f easy collecti
and grouping
ns for axis con g HR employe
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K m
o
1
s. On the basi
d Management
ndard deviation uded that the
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” Further, the prevailing opin
Trying estimate
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and and
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ncept of organ ees
Knowledge management
operations 0.797
1
s of correlatio ns for the axis,
study participa It was found
tion and group statement “T
nion of “agree
Providin IT system
to
izing and estim
Concept estimating
HR employe 0.584
0.588 0.594
1
on values, we
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i.e., the conce ants agree wit
that the state ping” correspo
Trying to esti e.”
ng an effective m
mating knowle
of organizing knowledge reg
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find that there
2016
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imate
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and arding
e is a
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Vol. 11, No. 3; 2016
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relation among the different study axes at a statistical level 0.01.
3. Results
