Bagaimana tanggapan anda terhadap kebersihan dan kerapian seragam dokter, perawat dan tenaga nonmedis Rumah Sakit Nur Rohmah ?

15 Bagaimana tanggapan anda terhadap kebersihan dan kerapian seragam dokter, perawat dan tenaga nonmedis Rumah Sakit Nur Rohmah ?

Correlations

Reliable_H

re1h Pearson Correlation

Sig. (2-tailed)

re2h Pearson Correlation

Sig. (2-tailed)

re3h Pearson Correlation

Sig. (2-tailed)

Reliable_H Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=re1h re2h re3h /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .817

Item Statistics

Mean Std. Deviation

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=resp1h resp2h X2H

Correlations

Correlations

Responsi

resp1h

resp2h

eness_H

resp1h Pearson Correlation

Sig. (2-tailed)

resp2h Pearson Correlation

Sig. (2-tailed)

Responsieness_H Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=resp1h resp2h /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .899

Item Statistics

Mean

Std. Deviation

resp1h

resp2h

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=ass1h ass2h X3H /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

ass1h

ass2h

Assurance_H

ass1h Pearson Correlation

Sig. (2-tailed)

ass2h Pearson Correlation

Sig. (2-tailed)

Assurance_H Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=ass1h ass2h /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .769

Item Statistics

Mean Std. Deviation

ass1h

ass2h

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=emph1h emph2h emph3h X4H /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

emph1h

emph2h

emph3h

Emphaty_H

emph1h Pearson Correlation

Sig. (2-tailed)

emph2h Pearson Correlation

Sig. (2-tailed)

emph3h Pearson Correlation

Sig. (2-tailed)

Emphaty_H Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=emph1h emph2h emph3h /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .754

Item Statistics

Mean Std. Deviation

emph1h

emph2h

emph3h

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=tang1h tang2h tang3h tang4h tang5h X5H /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

Tangibles_H tang1h

tang1h

tang2h

tang3h

tang4h

tang5h

Pearson Correlation

.621** Sig. (2-tailed)

100 tang2h

Pearson Correlation

.854** Sig. (2-tailed)

100 tang3h

.841** Sig. (2-tailed)

Pearson Correlation

100 tang4h

Pearson Correlation

.881** Sig. (2-tailed)

100 tang5h

1 .883** Sig. (2-tailed)

Pearson Correlation

100 Tangibles_H

Pearson Correlation

1 Sig. (2-tailed)

100 **. Correlation is significant at the 0.01 level (2-tailed).

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid 100

Excluded a 0 .0

Total 100

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .873

Item Statistics

Mean Std. Deviation

tang1h

tang2h

tang3h

tang4h

tang5h

Scale Statistics

Mean Variance Std. Deviation

N of Items

CORRELATIONS /VARIABLES=re1k re2k re3k X1K /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Reliable_K

re1k Pearson Correlation

Sig. (2-tailed)

re2k Pearson Correlation

Sig. (2-tailed)

re3k Pearson Correlation

Sig. (2-tailed)

Reliable_K Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=re1k re2k re3k /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .797

Item Statistics

Mean Std. Deviation

Scale Statistics

Mean Variance

Std. Deviation

N of Items

CORRELATIONS /VARIABLES=resp1k resp2k X2K /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

Responsi

eness_K resp1k

resp1k

resp2k

Pearson Correlation

Sig. (2-tailed)

100 resp2k

Pearson Correlation

Sig. (2-tailed)

100 Responsieness_K

Pearson Correlation

Sig. (2-tailed)

100 **. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=resp1k resp2k /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .794

Item Statistics

Mean

Std. Deviation

resp1k

resp2k

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=ass1k ass2k X3_K /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

ass1k

ass2k

Assurance_K

ass1k Pearson Correlation

.902** Sig. (2-tailed)

ass2k Pearson Correlation

1 .874** Sig. (2-tailed)

Assurance_K Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=ass1k ass2k /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .729

Item Statistics

Mean

Std. Deviation

ass1k

ass2k

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=emph1k emph2k emph3k X4_K /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

Emphaty_K emph1k

emph1k

emph2k

emph3k

Pearson Correlation

.868** Sig. (2-tailed)

100 emph2k

Pearson Correlation

.901** Sig. (2-tailed)

100 emph3k

Pearson Correlation

1 .875** Sig. (2-tailed)

100 Emphaty_K

1 Sig. (2-tailed)

Pearson Correlation

100 **. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=emph1k emph2k emph3k /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid 100

Excluded a 0 .0

Total 100

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .856

Item Statistics

Mean

Std. Deviation

emph1k

emph2k

emph3k

Scale Statistics

Mean Variance

Std. Deviation

N of Items

Correlations

Correlations

tang5k Tangibles_K tang1k

tang1k

tang2k

tang3k

tang4k

Pearson Correlation

.594** .761** Sig. (2-tailed)

100 100 tang2k

Pearson Correlation

.487** .770** Sig. (2-tailed)

100 100 tang3k

.606** .808** Sig. (2-tailed)

Pearson Correlation

100 100 tang4k

1 .670** .820** Sig. (2-tailed)

Pearson Correlation

100 100 tang5k

1 .845** Sig. (2-tailed)

Pearson Correlation

100 100 Tangibles_K

.845** 1 Sig. (2-tailed)

Pearson Correlation

100 100 **. Correlation is significant at the 0.01 level (2-tailed).

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .859

Item Statistics

Mean Std. Deviation

tang1k

tang2k

tang3k

tang4k

tang5k

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=re1kp re2kp re3kp X1Kp /PRINT=TWOTAIL NOSIG

Correlations

re1kp

re2kp

re3kp

Reliable_Kp

re1kp Pearson Correlation

Sig. (2-tailed)

re2kp Pearson Correlation

Sig. (2-tailed)

re3kp Pearson Correlation

Sig. (2-tailed)

Reliable_Kp Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=re1kp re2kp re3kp /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .797

Item Statistics

Mean

Std. Deviation

re1kp

re2kp

re3kp

Scale Statistics

Mean Variance Std. Deviation N of Items 11.17 3.072

CORRELATIONS /VARIABLES=resp1kp resp2kp X2Kp /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

Responsi

eness_Kp resp1kp

resp1kp

resp2kp

Pearson Correlation

Sig. (2-tailed)

100 resp2kp

Pearson Correlation

Sig. (2-tailed)

100 Responsieness_Kp

Pearson Correlation

Sig. (2-tailed)

100 **. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=resp1kp resp2kp /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .794

Item Statistics

Mean

Std. Deviation

resp1kp

resp2kp

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=ass1kp ass2kp X3_Kp /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

Assurance_

ass1kp

ass2kp

Kp

ass1kp Pearson Correlation

Sig. (2-tailed)

ass2kp Pearson Correlation

Sig. (2-tailed)

Assurance_Kp Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=ass1kp ass2kp /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .739

Item Statistics

Mean

Std. Deviation

ass1kp

ass2kp

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=emp1kp emp2kp emp3kp X4_Kp /PRINT=TWOTAIL NOSIG /MISSING=PAIRWISE .

Correlations

Correlations

emp1kp

emp2kp

emp3kp

Emphaty_Kp

emp1kp Pearson Correlation

.866** Sig. (2-tailed)

emp2kp Pearson Correlation

.895** Sig. (2-tailed)

emp3kp Pearson Correlation

1 .885** Sig. (2-tailed)

Emphaty_Kp Pearson Correlation

Sig. (2-tailed)

**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=emp1kp emp2kp emp3kp /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .858

Item Statistics

Mean

Std. Deviation

emp1kp

emp2kp

emp3kp

Scale Statistics

Mean Variance Std. Deviation

N of Items

Correlations

Correlations

tan5kp Tangibles_Kp tan1kp

tan1kp

tan2kp

tan3kp

tan4kp

Pearson Correlation

.491** .745** Sig. (2-tailed)

100 100 tan2kp

Pearson Correlation

.506** .792** Sig. (2-tailed)

100 100 tan3kp

.582** .802** Sig. (2-tailed)

Pearson Correlation

100 100 tan4kp

1 .637** .812** Sig. (2-tailed)

Pearson Correlation

100 100 tan5kp

1 .816** Sig. (2-tailed)

Pearson Correlation

100 100 Tangibles_Kp

.816** 1 Sig. (2-tailed)

Pearson Correlation

100 100 **. Correlation is significant at the 0.01 level (2-tailed).

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .852

Item Statistics

Mean Std. Deviation

tan1kp

tan2kp

tan3kp

tan4kp

tan5kp

Scale Statistics

Mean Variance

Std. Deviation N of Items

CORRELATIONS /VARIABLES=kep1 kep2 kep3 kep4 kep5 kep6 kep7 kep8 kep9 kep10 kep11

/MISSING=PAIRWISE .

Correlations

Correlations

Kepuasan

kep1 Pearson Correlation

Sig. (2-tailed)

kep2 Pearson Correlation

Sig. (2-tailed)

kep3 Pearson Correlation

Sig. (2-tailed)

kep4 Pearson Correlation

Sig. (2-tailed)

kep5 Pearson Correlation

Sig. (2-tailed)

kep6 Pearson Correlation

Sig. (2-tailed)

kep7 Pearson Correlation

Sig. (2-tailed)

kep8 Pearson Correlation

Sig. (2-tailed)

kep9 Pearson Correlation

Sig. (2-tailed)

kep10 Pearson Correlation

Sig. (2-tailed)

kep11 Pearson Correlation

Sig. (2-tailed)

kep12 Pearson Correlation

Sig. (2-tailed)

Sig. (2-tailed)

kep14 Pearson Correlation

Sig. (2-tailed)

kep15 Pearson Correlation

Sig. (2-tailed)

Kepuasan Pearson Correlation

** Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY /VARIABLES=kep1 kep2 kep3 kep4 kep5 kep6 kep7 kep8 kep9 kep10 kep11 kep12 kep13 kep14 kep15 /SCALE('ALL VARIABLES') ALL/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE .

Reliability Scale: ALL VARIABLES

Case Processing Summary

Cases Valid

Excluded a 0 .0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items .784

Item Statistics

Mean

Std. Deviation

Scale Statistics

Mean Variance

Std. Deviation N of Items

Regression

Variables Entered/Removed b

Variables

Variables

Model Entered

Removed

Method

1 Tangibles, Emphaty, Assurance,

. Enter

Reliable,

Responsieness a. All requested variables entered. b. Dependent Variable: Kepuasan

Model Summary b

Adjusted

Std. Error of

Durbin-

Model R

R Square

R Square

the Estimate

a. Predictors: (Constant), Tangibles, Emphaty, Assurance, Reliable, Responsieness b. Dependent Variable: Kepuasan

ANOVA b

Sum of

Model

F Sig. 1 Regression

Squares

df Mean Square

.000 a Residual

a. Predictors: (Constant), Tangibles, Emphaty, Assurance, Reliable, Responsieness b. Dependent Variable: Kepuasan

Coefficients a

Unstandardized

Standardized

Collinearity Statistics Model

Coefficients

Coefficients

Tolerance VIF 1 (Constant)

B Std. Error

.425 2.352 a. Dependent Variable: Kepuasan

Collinearity Diagnostics a

Variance Proportions

Condition

Responsi

Model Dimension Eigenvalue

Emphaty Tangibles

.10 .08 a. Dependent Variable: Kepuasan

Residuals Statistics a

Std. Deviation

Predicted Value

Std. Predicted Value

Std. Residual

a. Dependent Variable: Kepuasan

Regres

sion

Variables Entered/Removed b

Variables

Variables

Model Entered

Removed

Method

1 Tangibles, Emphaty, Assuranc e,

. Enter

Reliable, Responsie a ness

a. All requested variables entered. b. Dependent Variable: Absresidual

Model Summary

Adjusted

Std. Error of

Model R

R Square

R Square

the Estimate

a. Predictors: (Constant), Tangibles, Emphaty, Assurance, Reliable, Responsieness

ANOVA b

Sum of

Model

F Sig. 1 Regression

Squares

df Mean Square

.116 a Residual

a. Predictors: (Constant), Tangibles, Emphaty, Assurance, Reliable, Responsieness b. Dependent Variable: Absresidual

Coefficients a

Sig. 1 (Constant)

B Std. Error

.405 .686 a. Dependent Variable: Absresidual

NPar Tests

One-Sample Kolmogorov-Smirnov Test

Unstandardiz ed Residual

100

Normal Parameters a,b

Mean

.0000000

Std. Deviation

2.94650376

Most Extreme

Kolmogorov-Smirnov Z

.602

Asymp. Sig. (2-tailed)

.862

a. Test distribution is Normal. b. Calculated from data.


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