TABLE OF CONTENTS
CHAPTER ITEMS
PAGE
DECLARATION DEDICATION
ACKNOWLEDGEMENT ABSTRAK
ABSTRACT TABLE OF CONTENTS
LIST OF FIGURES LIST OF TABLES
LIST OF DIAGRAM ii
iii iv
v-vi vii
viii-xi xii
xiii xiv
CHAPTER 1 : INTRODUCTION
1.1 Introduction and Background of Study
1-3 1.2
Problem Statement and research questions 3-4
1.3 Research Objective
5 1.4
Scope of Research 5
1.5 Limitations of Research
6 1.6
Significance of Research 6-7
1.7 Summary
7
CHAPTER 2 : LITERATURE REVIEW 2.1
Introduction 8
2.2 Quality Management System
9 2.3
Risk Management Overview 9-10
2.3.1 Risk 10-11
2.3.2 Risk Management 11-12
2.3.3 Risk Management Framework 12-13
2.3.4 Risk Management Process 14-19
2.3.5 Options for managing risks 19
2.3.6 Reputation Risk Management 20-21
2.3.7 The critical success factors of effectiveness in Risk Management
22-25
2.3.8 Risk Management from the Quality Perspective
26
2.4 ISO 31000 in Risk Management 27
2.4.1 An Umbrella Standard 28
2.4.2 The Structure of the Standard 29-31
2.4.3 Managing Risk on ISO 31000 31
2.5 ASNZS 4360 in Risk Management
32 2.5.1 Approach
32-33 2.6
OHSAS 18000 34-35
2.6.1 Model 36-37
2.6.2 Methodology 37
2.7 Theoretical framework
38 2.8
Previous Study 38
2.9 Summary
39
CHAPTER 3 : METHODOLOGY 3.1
Introduction 40-42
3.2 Research Design
43 3.2.1 Descriptive Study
44 3.3
Methodological choices 45
3.3.1 Qualitative Research 46
3.4 Data Sources
47 3.4.1 Primary Data
47-48 3.4.2 Secondary Data
48 3.5
Location of Research 49
3.6 Research Strategy
49 3.6.1 Case Study
50 3.7
Time Horizon 50
3.7.1 Cross-section Studies 50
3.8 Research Techniques
51 3.9
Scientific Canons 51
3.9.1 Reliability 51-52
3.9.2 Internal Validity 52-53
3.9.3 External Validity 53
3.9.4 Construct Validity 54
3.10 Summary 55
3.11 Gantt Chart 55
CHAPTER 4 : DISCUSSION AND ANALYSIS
4.1 Introduction
56-57 4.2
Malaysian Airlines System Berhad MAS 57
4.2.1 History of MAS 57-59
4.2.2 Vision and Mission of MAS 59
4.3 Background of Respondents
60 4.4
Result and Discussion 61
4.4.1 Risk Management System that Influence the Improvement of the
Organizational Performance in Malaysian Airlines System Berhad
MAS 61-70
4.4.2 Managing the Risk Management System from Quality Perspective in
Malaysian Airlines System Berhad MAS
71-77
4.4.3 Suggestions the improvement of Organizational Performance in the
Implementation of Risk Management System
78-80
4.5 Summary
81
CHAPTER 5 : CONCLUSION AND RECOMMENDATION