TEMS INTRODUCTION LITERATURE REVIEW 2.1 METHODOLOGY 3.1 DISCUSSION AND ANALYSIS

TABLE OF CONTENTS

CHAPTER ITEMS

PAGE DECLARATION DEDICATION ACKNOWLEDGEMENT ABSTRAK ABSTRACT TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES LIST OF DIAGRAM ii iii iv v-vi vii viii-xi xii xiii xiv

CHAPTER 1 : INTRODUCTION

1.1 Introduction and Background of Study 1-3 1.2 Problem Statement and research questions 3-4

1.3 Research Objective

5 1.4 Scope of Research 5 1.5 Limitations of Research 6 1.6 Significance of Research 6-7

1.7 Summary

7

CHAPTER 2 : LITERATURE REVIEW 2.1

Introduction 8 2.2 Quality Management System 9 2.3 Risk Management Overview 9-10 2.3.1 Risk 10-11 2.3.2 Risk Management 11-12 2.3.3 Risk Management Framework 12-13 2.3.4 Risk Management Process 14-19 2.3.5 Options for managing risks 19 2.3.6 Reputation Risk Management 20-21 2.3.7 The critical success factors of effectiveness in Risk Management 22-25 2.3.8 Risk Management from the Quality Perspective 26 2.4 ISO 31000 in Risk Management 27 2.4.1 An Umbrella Standard 28 2.4.2 The Structure of the Standard 29-31 2.4.3 Managing Risk on ISO 31000 31 2.5 ASNZS 4360 in Risk Management 32 2.5.1 Approach 32-33 2.6 OHSAS 18000 34-35 2.6.1 Model 36-37 2.6.2 Methodology 37 2.7 Theoretical framework 38 2.8 Previous Study 38 2.9 Summary 39

CHAPTER 3 : METHODOLOGY 3.1

Introduction 40-42 3.2 Research Design 43 3.2.1 Descriptive Study 44 3.3 Methodological choices 45 3.3.1 Qualitative Research 46 3.4 Data Sources 47 3.4.1 Primary Data 47-48 3.4.2 Secondary Data 48 3.5 Location of Research 49 3.6 Research Strategy 49 3.6.1 Case Study 50 3.7 Time Horizon 50 3.7.1 Cross-section Studies 50 3.8 Research Techniques 51 3.9 Scientific Canons 51 3.9.1 Reliability 51-52 3.9.2 Internal Validity 52-53 3.9.3 External Validity 53 3.9.4 Construct Validity 54 3.10 Summary 55 3.11 Gantt Chart 55

CHAPTER 4 : DISCUSSION AND ANALYSIS

4.1 Introduction 56-57 4.2 Malaysian Airlines System Berhad MAS 57 4.2.1 History of MAS 57-59 4.2.2 Vision and Mission of MAS 59 4.3 Background of Respondents 60 4.4 Result and Discussion 61 4.4.1 Risk Management System that Influence the Improvement of the Organizational Performance in Malaysian Airlines System Berhad MAS 61-70 4.4.2 Managing the Risk Management System from Quality Perspective in Malaysian Airlines System Berhad MAS 71-77 4.4.3 Suggestions the improvement of Organizational Performance in the Implementation of Risk Management System 78-80 4.5 Summary 81

CHAPTER 5 : CONCLUSION AND RECOMMENDATION