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d the ‘Client Categorisation Notice’ specifies how a ‘client’ is being categories in
accordance with applicable legislation; e
the ‘Complaints Handling Procedure’ that sets out the procedure that needs to be followed by Clients who want to complain and explains how your complaint will be
handled;
f the ‘Privacy Policy’ that explains how we deal with certain information you provide to
us with; and g
various instructions, guides and worked examples. 1.9
It is our intention that the Agreement contains all the terms and conditions that govern our relationship and your activities carried on with us.
1.10 The Agreement overrides any other agreements, arrangements, express or implied statements
made by us unless we, in our sole discretion, determine otherwise.
1.11 Any acts, omissions or representations oral or otherwise made by you or us including any of
our employees you have dealings with shall not amend or take priority over the Agreement.
2. COMMENCEMENT OF THE AGREEMENT AND RIGHT TO CANCEL
2.1 The Agreement shall commence once we complete the due diligence and ‘Know-Your-
Customer’ procedure resulting in your Accounts being activated and as soon as we have informed you that we have accepted your application to open an account with us.
2.2 You may cancel the Agreement by giving us notice in writing within the first fourteen 14 days
of this date. The intention to cancel the Agreement shall be communicated to us in writing. We will transfer to you any amount you have transferred to us, subject to the below clause.
2.3 You will have the right to cancel the Agreement, during the first fourteen 14 days but you will
not have this right if a you have entered into trades and b such trades have been affected by any fluctuations in the markets or c where the Client has requested and received by us
investment and ancillary services.
2.4 If you do not cancel the Agreement as described above, the Agreement will continue to be in
effect unless terminated in accordance with the provisions contained below in the ‘Termination’ section of the Agreement.
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3. DURATION OF THE AGREEMENT
3.1 The Agreement shall be effective since the day described in the ‘Commencement of the
Agreement and Right to Cancel’ section, for an indefinite time period until its termination as described in the Agreement.
4. PROVISION OF SERVICES
4.1 FxPro shall act, at all times, as principal.
4.2 FxPro offers, on an execution-only basis, a number of financial instruments to the Client the
contract specifications of which are available on our Website. Also, FxPro provides the ancillary service of foreign exchange, connected with the provision of the investment service of
execution of orders and the provision of investment research and financial analysis. For a full description of the services that FxPro offers, please visit our Website.
4.3 It is not within the scope of the Agreement to provide investment or any other advice andor
recommendation. Under no circumstances, does FxPro provide investment advice or recommendation to the Client or state an opinion in relation to a transaction on which the
Client may or may not rely on in order to make an investment decision. If the Client wishes to receive services which are classified as ‘investment advice’ then a separate agreement should
be entered into. The Client understands that heshe shall make their own assessment of any transaction and
not rely on any opinion, research or analysis provided by FxPro or any affiliates, employees or otherwise as being a recommendation or advice. Further, the Client hereby confirms that by
entering into the Agreement heshe has made their own decision as to whether the entry and continuation of the Agreement is appropriate, based on their own judgment. If the Client
considers it necessary, independent advice should be sought.
4.4 FxPro may, from time to time and as often as it deems appropriate, issue andor distribute
third party material the ‘Material’, which contains information including but not limited to the conditions of the financial markets, posted through our Website and other media andor
received by you. It should be noted that the Material is considered to be marketing communication only and does not contain, and should not be construed as containing,
investment advice andor an investment recommendation andor, an offer of or solicitation for any transactions in financial instruments; any decision to enter into a specific transaction
shall be made by the Client following an assessment by himherself of their situation. FxPro makes no representation and assumes no liability as to the accuracy or completeness of the
information provided, nor any loss arising from any investment based on a recommendation,
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forecast or other information supplied by any employee of FxPro, a third party or otherwise. The Material is not prepared in accordance with legal requirements promoting the
independence of investment research and it is not subject to any prohibition on dealing ahead of the dissemination of investment research. All expressions of opinion included in the Material
are subject to change without notice. Any opinions made may be personal to the author and may not reflect the opinions of FxPro.
4.5 Further, FxPro does not provide investment, financial, legal, tax, regulatory or other similar
advice. Any material or information or other features which may be provided to the Client via our Website, trading platforms, marketing or training events or otherwise, is generic and shall
not be treated as advice suitable for the Client or based on a consideration of the Client’s personal circumstances.
4.6 The Client understands that no physical delivery of a CFD’s underlying instrument or reference
instrument that heshe traded through hisher Account occurs.
4.7 The Client accepts that FxPro is the only execution venue, which is a non-regulated market.
4.8 The Client may trade through hisher Account from 00:00:01 GMT+2 on a Monday until
00:00:00 GMT+2 on a Friday. It should be noted that trading of certain financial instruments occurs during specific timeframes; the Client is responsible for looking at the contract
specifications of such instruments for further details, prior to trading. The Client shall be notified of any Firm holidays either through the internal e-mailing system or via any other
means that the Firm may from time to time employ.
4.9 FxPro is entitled to refuse the provision of any investment or ancillary service to the Client, at
any time, without being obliged to inform the Client of the reasons to do so.
5. OPENING AN ACCOUNT
