Employee share based payments Continued Complaints Impairment of Assets Contingent Liabilities

INDIA SCHEDULES TO FINANCIAL STATEMENTS AS AT 31 MARCH 2014 Currency: Indian rupees in thousands

42. Employee share based payments Continued

A reconciliation of employee share based payment movements in number of shares during the year ended 31 March 2013 is shown below: Category Year No. of unvested Granted Additional Vested Lapsed No. of unvested shares as at shares for shares as at 31 March 2012 rights issue 31 March 2013 Restricted Share Plan 2010 68,507 – – 25,253 1,913 41,341 2011 97,062 – – 24,649 2,472 69,941 2012 66,747 3,890 – – 1,273 69,364 2013 – 50,220 – – – 50,220 Chairman’s Recognition 2010 10,355 – – 4,897 402 5,056 Award 2011 29,050 – – 9,121 1,400 18,529 2012 51,000 – – – 2,150 48,850 2013 – 61,700 – – – 61,700 The weighted average fair value of shares awarded as shown above were in the range of SGD 14.10 – SGD 15.07. The charge to Proit and Loss Account for the year ended 31 March 2014 was INR 88,343 thousands Previous Year: INR 25,417 thousands. Liability on account of share based payment as at 31 March 2014 is INR 20,834 thousands Previous Year: INR 17,306 thousands.

43. Complaints

In terms of RBI Circular DBOD.BP.BC No.7 21.04.0182013-14 dated 1 July 2013, the details of customer complaints and Banking Ombudsman awards during the year are as under: Particulars 31 Mar 14 31 Mar 13 No. of complaints pending at the beginning of the year 1 4 No. of complaints received during the year 593 412 No. of complaints redressed during the year 589 415 No. of complaints pending at the end of the year 5 1 Particulars 31 Mar 14 31 Mar 13 No. of unimplemented awards at the beginning of the year – – No. of awards passed by the Banking Ombudsmen during the year – – No. of awards implemented during the year – – No. of unimplemented awards at the end of the year – –

44. Impairment of Assets

There is no impairment of assets and as such there is no provision required in terms of Accounting Standard 28 ‘Impairment of Assets’.

45. Contingent Liabilities

a Liability on account of forward exchange contractsLiability on account of outstanding Currency and Interest Rate Swap and Option contracts The Bank enters into foreign exchange contracts, currency optionsswaps, interest rate optionsswaps and forward rate agreements on its own account and for customers. Forward exchange contracts are commitments to buy or sell foreign currency at a future date at the contracted rate. Currency swaps are commitments to exchange cash lows by way of interestprincipal in two currencies, based on predetermined rates. Interest rate swaps are commitments to exchange ixed and loating interest rate cash lows. Forward Rate Agreements are agreements to pay or receive a certain sum based on a differential interest rate on a notional amount for an agreed period. A foreign currency option is an agreement between two parties in which one grants to the other the right, but not the obligation, to buy or sell a speciied amount of currency at a speciic price within a speciied time period or at a speciied future time. The notional principal amounts of foreign exchange and derivatives contracts have been recorded as contingent liabilities. INDIA SCHEDULES TO FINANCIAL STATEMENTS AS AT 31 MARCH 2014 Currency: Indian rupees in thousands

45. Contingent Liabilities Continued