Multitasking Librarian

  Multitasking Librarian

• – Yogyakarta, 10 Maret 2016

  Kuwat Triyana Departemen Fisika FMIPA UGM Laboratorium Penelitian dan Pengujian Terpadu (LPPT) UGM

   Trend pembelajaran, konvensional dan berbasis student-centered learning (SCL)

   Sumber pustaka pembelajaran 

  Siklus penelitian dan publikasi

   Sumber pustaka penelitian dan publikasi 

  Peran dan dukungan pustakawan 

  Hasil survey peningkatan kualitas layanan 

  Usulan peningkatan kualitas layanan Teacher-centred: Student-centred: rendahnya tingkat tinggi tingkat pilihan pilihan mahasiswa mahasiswa

  Mahasiswa pasif mahasiswa aktif

  Keputusan pada dosen Keputusan pada mahasiswa

  Textbook dan handout (termasuk e- book) Artikel ilmiah (usahakan yang peer reviewed journals dari jurnal bereputasi)

Sumber online dari internet (hati-hati

banyak sumber online tidak valid)

  Students dapat bekerja sendiri / dalam kelompok kecil, di kampus / rumah memiliki akses ke bahan yang lebih banyak terlibat dalam apa yang mereka pelajari lebih termotivasi dan

  Teachers bertindak sebagai fasilitator / pemandu membantu mahasiswa untuk belajar di luar strategi pembelajaran mengembangkan kemampuan penelitian mahasiswa

   Banyak dosen yang masing textbook minded, kurang mengikuti trend keilmuan mutakhir

  

Dosen dan mahasiswa mengakses sumber textbook

dari perpustakaan  tidak selalu tersedia untuk topik- topik yang spesifik dan mutakhir

   Dosen dan mahasiswa mengakses sumber online dari internet  banyak menemukan sumber yang tidak valid

   Masih banyak dosen dan mahasiswa yang belum mengetahui bahan pustaka online yang dilanggan Perpustakaan Pusat UGM

  Pertanyaan seputar penelitian:

• Dari mana munculnya ide?
• Dengan siapa akan

  melakukan penelitian?

• Bagaimana menulis proposal penelitian?

• • Bagaimana menjalankan

  penelitian dan

  menganalisis hasilnya?

• Bagaimana

  1. Observasi atau pengamatan  sesuai minat

  

2. Pengalaman dengan masalah-masalah sehari-

hari

  3. Hasil membaca laporan dari pengamatan atau penelitian orang lain

   Textbook

   Jurnal ilmiah

   Paten

   Pergi ke perpustakaan untuk mengumpulkan informasi latar belakang pada topik yang telah diidentifikasi

   tujuannya adalah untuk menentukan keadaan saat ini pengetahuan dan menjadi akrab dengan penelitian saat ini di bidang minat Anda 

  Sumber ide spesifik  lihat pada bagian analisis dan saran untuk penelitian lebih lanjut dalam sebuah jurnal ilmiah

   A primary source is a firsthand report of

observations or research results written by

the individual( s) who actually conducted the research and made the observations.

   A secondary source is a description or summary of another person’s work.

   A secondary source is written by someone who did not participate in the research or observations being discussed.

  

Beberapa usulan perbaikan Perpustakaan Pusat

UGM, terkait dengan: 

  Jam buka perpustakaan 

  Ruang baca dan ruang untuk belajar 

  Ruang belajar bersama dan mengerjakan tugas

   Koneksi internet

   Staf (hospitality dan helpfulness)

  

  

Evaluasi aksesibiitas jurnal/e-book yang telah

dilanggan

   Buat SOP usulan langganan jurnal/e-book

  

Buat metode sosialisasi yang efektif ke civitas

akademika

   Tingkatkan kualitas layanan melalui:

   Pemanfaatan TIK untuk antisipasi turunnya layanan fisik ke layanan virtual, termasuk software: grammar & plagiarism checker

  

Kompetensi dan profesionalisme pustakawan 

  

Sebagian besar pemustaka sudah terbiasa bahkan

memiliki laptop dan ponsel maupun gadget lainnya.

   Semua pemustaka yang mempunyai handphone semakin banyak

yang berkemampuan akses internet dan ada fasilitas kameranya.

  

Pengguna smartdevice: iPhone, iPad, Galaxy, dan

lainnya semakin luas dan murah.

   Konten digital (e-Book, videos/podcast) semakin diminati.

   Konten koleksi perpustakaan semakin bertambah, baik dari sisi judul dan jumlahnya.

   Mengurangi antrean pemustaka pada saat membutuhkan informasi.

  

Mengurangi layanan rutin, sehingga pustakawan

bisa melakukan layanan lain.

   tagihan keterlambatan pengembalian buku melalui SMS-alert dari perpustakaan

   laporan transaksi sirkulasi secara kronologis/historis ke pemustaka

   usulan buku baru sesuai kebutuhan pemustaka

   tanya jawab antara pemustaka dan pustakawan

   akses langsung ke perpustakaan melalui koneksi http/website

   jasa rujukan dari petugas referensi melalui SMS ataupun chatting.

   akses ke katalog melalui mobile katalog terpasang/OPAC baik hanya deskripsi bibliografis atau sampai dengan indeks dan abstrak

   informasi umum tentang perpustakaan (library tour guide), misalnya profil perpustakaan yang mengenalkan tentang produk, jasa, layanan perpustakaan yang dapat diakses dari perangkat mobile.

  

literasi informasi melalui podcasts dan video

digital

   akses ke tool untuk citation

  

   Mobile digital repository/Database

   SMS notifikasi melalui pengiriman SMS ke HP pemustaka terkait jasa layanan, informasi

pemesanan buku telah tiba, informasi koleksi

baru, perpanjangan koleksi, dan lain sebagainya.

  @pg_world Personal Growth

personalgrowth.fb@gmail.com

personalgrowth@gmail.com 021-58903862 081808090395

  Multitasking Librarian in The Global Era: Service Excellent Gadjah Mada University Dies Natalis Gadjah Mada University Thursday, March 10th 2016 Ratih Ibrahim, Psychologist CEO of Personal Growth

  Personal Growth

PERSONAL GROWTH didirikan pada tahun 2003 oleh

Ratih Ibrahim, MM., Psikolog., dan secara resmi di bawah lisensi

  

‘Akta Pendirian Perseroan Terbatas no.13, th 2008’ dikeluarkan

oleh Menteri Hukum dan Hak Asasi Manusia.

  

Personal Growth menyediakan layanan psikologis,

yang mengkhususkan pada layanan Pusat Konseling dan Pusat

Pengembangan.

Di bawah arahan Ratih Ibrahim, Personal Growth didukung juga

oleh para psikolog kompeten yang ahli di bidangnya untuk

merancang program yang paling baik dan efektif serta sesuai

dengan kebutuhan klien.

  

Ratih Ibrahim

PSIKOLOG Lulusan Universitas Indonesia MAGISTER MANAGEMENT Prasetya Mulya Business School DIREKTUR dan PENDIRI PT Personal Growth PENDIRI Joy Parenting PENGURUS IPK Pusat ANGGOTA

  

American Psychological Association

HIMPSI STAFF PENGAJAR Prasetya Mulya Business School

  Ratih Ibrahim Narasumber untuk berbagai media massa, baik cetak, radio, TV diantaranya Koran Kompas, Majalah Femina, FeMale Radio, dan MetroTV

Konsultan dan juri utk berbagai ajang

pencarian bakat, antara lain

  Indonesian Idol dan Wajah Femina.

Konsultan berbagai brand di antaranya

Ponds, Samsung Galaxy Note 10.1,

  Samsung Electronics Indonesia, Nestle Dancow, dan DULUX

  What business

  1 are you in?

  Identify the institution Gadjah Mada University

• An Indonesian public ivy league research university located in Yogyakarta, Indonesia • The oldest and largest institution of higher learning in Indonesia • One of the most prestigious universities in Indonesia

  Identify the institution

Library of Gadjah Mada University

  Mission:

• To be a center of scientific information reference for all

  Vision: academics in the University To be a center of global

• To be a reliable support unit of information services supported the University in the undertaking with appropriate technology that of three duties of higher

  puts priority on research and education (learning, research,

  postgraduate studies and community service)
• To facilitate life long learning and be the second home of all

  Identify the customer

  Identify the product

  Identify the stakeholder

  Identify you in the institution

  The librarian

  Service Excellent

  2

  “Service is everybody business” Ronald Henskoff

  “The largest and the fast growing segment of small business enterprise”

  Service Business

• – Griffin & Ebert (1993)

  Service

  A system or business that meets public needs

• Oxford learner’s pocket dictionary

  A valuable action, deed, or effort performed to satisfy a need or to fulfill a demand

• – Oxford Dictionary

  “Delivering what is promised and dealing well with any problems and queries that arise

  

Service Excellent

  ”

• Johnston, R. & Clark, G

  Library As A Business

  3

  Why library is a service business?

  Old definition: Modern definition:

  “A building or room “Library is a collection of containing collections of information resources books, periodicals, and services, and sometimes films and organized for use, recorded music and maintained for use or borrowing by a public body, by the public institution, or private or the members individual.

  ” of an institution ”

  Oxford dictionary

  

Best Library in The World

  The Moment of Truth

  4

  Company Internal

  External Marketing Marketing

  Moment of Truth Employee

  Customer Interactive Marketing Service Delivery

  Customer Care

  Institution Internal

  External Marketing Marketing

  Moment of Truth Librarian

  Customer Interactive Marketing Service Delivery

  Customer Care

  Be Multitasking

5 Librarian

  

How to improve

your quality as

a librarian for

service

excellent?

  Excellent organizational ability

  Maintaining extensive catalogues Managing staff

  Mastering your space Your library = your castle

  

Interpersonal skills

  Interpret the needs of users and direct them to the desired resources

  

The spirit to hospitality

  Be polite Bukan ‘pembantu’

  Be patience Deal with request from library users and to track down elusive resources

  

Good computer skills

  Helping with online research and keeping abreast of new technologies

  

Language skills

  Mastering foreign language (minimal: English)

  Additional value (Ex: Japanese, Deutsch)

  

“The most

important asset of

any library goes

home at night,

the library staff

  .”

Timothy Healy

  www.personalgrowth.co.id

  @pg_world Personal Growth

personalgrowth.fb@gmail.com

personalgrowth@gmail.com 021-58903862 081808090395

  NUS Lib ra ria ns, Pa rtne rs in Le a rning , Te a c hing a nd Re se a rc h Mrs Le e C he ng Ea n

  Unive rsity Lib ra ria n

  

MISSION

The University’s mission is transform the way people think and do things through education, research and service

NATIONAL UNIVERSITY OF SINGAPORE

  

Our Ranking

INTERNATIONAL RANKING

  RANK Quacquarelli Symonds (QS) World University Rankings 2015/2016

  12 Times Higher Education (THE) World University Rankings 2015/2016

  26 QS Asia University Rankings 2015

  1 THE Top Asia Universities 2015

  2 THE Top Universities by Reputation 2015

  24

NATIONAL UNIVERSITY OF SINGAPORE

  Our Community COMPRISING

THE NUS COMMUNITY IS MADE UP OF

• 16 faculties and schools

• •

  3 Research Centres of Excellence (RCE)
• 26 university-level research institutes and centres
• Affiliation with 16 national-level research institutes and centres
>28,000 undergraduates
• 10,000 graduate students
• 2,400 faculty
• 3,300 research staff
• 2,900 executive and professionals

A premier promoting knowledge hub the University’s vision as a leading global

OUR VISION

  university centred in Asia To deliver JUST-IN-TIME information with

OUR MISSION

  and a passion smile

  NUS LIBRARIES FAMILY CENTRAL LIBRARY

• Faculty of Arts & Social Sciences • School of Computing • School of Design & Environment • Faculty of Engineering • Lee Kuan Yew School of Public Policy • Research institutes @ BT

  

NUS LIBRARIES FAMILY

CHINESE LIBRARY

• Departments using Chinese and Japanese resources

SCIENCE LIBRARY

  C J KOH LAW LIBRARY

• Faculty of Science
• Law Faculty

MUSIC LIBRARY

• Yong Siew Toh
• Faculty of Dentistry Conservatory of
• Yong Loo Lin School of Music

  Medicine

CENTRAL

LIBRARY

HON SUI SEN MEMORIAL LIBRARY

TRENDS SHAPING THE FUTURE OF LIBRARIANS

  Services & Resources Traditional Emerging Future Collections Accumulate & store Just-in-time On demand, anytime anywhere Space Fixed and inflexible Flexible & user focused Embedded in academic and research groups, collaborative spaces

  User experience Prescribed Interactive Academic libraries as campus leaders in community engagement Reference In person, over the phone Digital/virtual Automated, mobile Skills/ competencies MLS, subject specialists Functional, specialized instructional design Entrepreneurial blended librarians

  Teaching & learning Assist students and faculty with research assignments, drop-in sessions by request Embedded in colleges, departments and courses Collaborative instructional design

  Research Advisory Advisor in publishing Partner in research Demonstrating value Collection size Expanding partnerships on campus, create evidence for invisible services

  Assessment and learning analytics Relationships with Limited, based on needs Co-creative, joint research Digital scholarship efforts,

  

ORGANISATIONAL STRUCTURE

_{Functional - Library Services Safety, & Humanities - Access Lead Team Lead Team Lead Team Lead Team Lead Team Lead Team Lead Team Lead Lead Lead Lead Lead Lead Health & - Engineering Sciences - Area Studies - Social - Music - Business - Acquisitions - Special}

Resource Resource Resource Resource Resource Resource Resource Resource Functional Resource Functional

_{Team Lead Team Lead - Chinese & - Law - Medical - Reference - Digital Japanese Management scholarship Collections Resource Functional Functional Functional - Science - UTown metrics - Patent - Biblio- - Preservation - RVRC - Publishing - Subscrip- - Cataloguing Portal Management tions - Library - Crises & Meta tions - Institutional - Library - IT Dev & - Copyright & - Business Communica- Assessment Support Legal Matters Continuity - Library Team Lead Green Team - NUS - Loan - Area - Science - Reference - Digital - Acquisitions} Security _{Libraries - Area - Music & Computing Environment - Design & - Law - Business - Medical} ^{- Library QSM Repository} _{- Library - IT Dev & - Special - Copyright & - Discovery Service Security Health & ship Services Japanese) Safety, Services Studies Resource - Subscrip- Legal Matters - Member- (Chinese & - Library} Studies Resource _{Computer Science - Eng & - Design & Team - Humanities Env - Social Resource Resource Resource Management scholarship Team Team Team Team - Patent - Biblio- - RVRC - Publishing - UTown metrics & Accounts Receivable tions - Receiving - Sales Billing - Invoicing Communica-} ^{Assessment Support Collections} _{Team Team - Preservation - Library tions Team Green Team Libraries} - NUS _{Sciences & Metadata} ^{- Cataloguing}

RESOURCE TEAMS

  Reference Management

  Law Bibliometrics Ridge View Residential College

  Music

  Patent

  Engineering & Computer Science Sciences Medicine

  UTown

  Humanities Design & Environment Social Sciences

  Business Area Studies

  Special Collection

  Digita

  l

  Scholarship

  Digital Publishing

PROJECT AND FUNCTIONAL TEAMS

• Access Services • Library Portal • Discovery Service • ScholarBank@NUS
• Acquisitions • Subscriptions • Cataloguing & Metadata • Library Assessment • Green Library • Library Safety, Health & Security • Business Continuity • Library Communication •

  IT development & Support

• Copyright & Legal Matters

NUS LIBRARIANS

  how they are deployed Project Team

• Information literacy programmes
• Outreach • Advisory – one-on-one advisory or small groups
• Information services – Information desk, after office hours duty, online chat service
• Research support
• Portal review
• Library refresh and renovations
• Asset management – acquisitions, e-resource management, serials management, IR
• Library assessment – business analytics, surveys,
• Library communications

  Resource Team 30 %

  50 % 20 % Resource team

  Project team

  Functional team

  Functional Team

TEAMS AND ROLES

  Building a culture Researchers’ workflow and scholarly • publishing Embedded and active learning • Continual process and service • improvement Continual assessment • Active learning and applications •

TRANSFORMATIVE LIBRARIAN

  Building new capabilities OLD

  NEW

TRANSFORMATIVE LIBRARIAN

  Building new abilities OLD

  NEW

RESOURCE TEAMS

  Reference Management

  Law Bibliometrics Ridge View Residential College

  Music

  Patent

  Engineering & Computer Science Sciences Medicine

  UTown

  Humanities Design & Environment Social Sciences

  Business Area Studies

  Special Collection

  Digita

  l

  Scholarship

  Digital Publishing

EMBEDDED LIBRARIANSHIP

  Ridge View Residential College Librarian contributes to program • planning and instructional design Librarian as Academic Advisor to four • groups of students

RESEARCH SUPPORT

• Librarians enhance discovery to information
• Librarians organizes academic publishing talks
• Librarians conduct reference

  Bibliometrics Discovery Service, management classes

  Measure Research advisory Discovery Impact

• Librarians conduct workshops to advocate open access and to get authors to upload their publications – research data

  Maximise Publish visibility Reference

  Librarians assist departments and • Research visibility management, workshop, institutional Academic publishing researchers in compiling repository talks bibliometrics for research assessment

DIGITAL SCHOLARSHIP

  Digital Humanities

  1. Help users leverage our collection

  

2. Facilitate translation of text into spatial and temporal

visualization

  3. Help humanists familiarize with digital tools

  4. Facilitate discovery of NUS research outcomes

  5. Bring researchers together via library events

  6. Share our experiences with digital projects EXPANDING LIBRARY PROCESS TO BUSINESS PROCESS BUY BOOK SHELF BOOK

  EXPANDING LIBRARY PROCESS TO BUSINESS PROCESS Library Library Library User ask receive receives checks in for book request book book Vendor

  Library receives BUY SHELF catalogs purchase BOOK BOOK book order Vendor Vendor Library User process sends informs collects sales book user book

  

CONVERGING NUS LIBRARIES’ OUTCOMES

Staff Excellence

  NUS’ Mission and Desired Outcome Deputy President’s Desired Outcome NUS Libraries’ Desired Outcome To transform the way people think and do things through education, research and service To nurture future-ready graduates, enhancing our research's translational impact and making NUS Asia's most vibrant university enterprise ecosystem

  Capability Development Capability development of staff to be effective partners in supporting research and learning

  Service Excellence Innovative services to inspire creativity, critical inquiry, learning and knowledge creation Enriched collections to support scholarship, focusing on emerging and digital scholarship

  Financial Sustainability Sound Governance Prudent stewardship of resources for financial sustainability and with sound governance

EMERGING COMPETENCIES

  Facilitate active learning • Web accessibility • Curate and manage research data • Assess and tell stories with business •

BUILDING CAPABILITIES

  Re-structuring • Individual development plan (IDP) • Development programme – 10-20-70 • model Creating opportunities for active learning & •