Compliance auditing 30 iso.15489 2 IRISH VERSION
© ISO 2001 – All rights reserved
23 5.4 Performance
monitoring
Performance monitoring requires organizations to establish agreed expected andor required performance levels in such matters as procedural responsibilities, work quantity and quality, and system and process security and
integrity.
Operation of the resulting system has then to be regularly and routinely measured against these benchmarked expectations or requirements.
6 Training 6.1 Introduction
ISO 15489-1 explains the need for an organization to implement a training programme for all personnel who create records or use a records system. This part of ISO 15489 notes some of the requirements for a training programme;
the personnel to be trained; training for technical specialists; methods of training; and the evaluation and review of training programmes.
A training programme should ensure that the functions and benefits of managing records are widely understood in an organization. It should explain policies and place procedures and processes in a context that gives staff an
appreciation of why they are required. It will be most effective when it is tailored to the needs of particular groups of staff or, in some cases, individual staff members.