Compliance auditing 30 iso.15489 2 IRISH VERSION

© ISO 2001 – All rights reserved 23 5.4 Performance monitoring Performance monitoring requires organizations to establish agreed expected andor required performance levels in such matters as procedural responsibilities, work quantity and quality, and system and process security and integrity. Operation of the resulting system has then to be regularly and routinely measured against these benchmarked expectations or requirements. 6 Training 6.1 Introduction ISO 15489-1 explains the need for an organization to implement a training programme for all personnel who create records or use a records system. This part of ISO 15489 notes some of the requirements for a training programme; the personnel to be trained; training for technical specialists; methods of training; and the evaluation and review of training programmes. A training programme should ensure that the functions and benefits of managing records are widely understood in an organization. It should explain policies and place procedures and processes in a context that gives staff an appreciation of why they are required. It will be most effective when it is tailored to the needs of particular groups of staff or, in some cases, individual staff members.

6.2 Training programme requirements

It is important for an organization to assign responsibility for implementing and managing its records management training programme to a manager at a suitable level and to resource the programme adequately. An organization may choose to use a third-party supplier to provide some or all of its records management training. A formal training programme will only be effective if staff can see that management is committed to implementing the policies and procedures covered in the programme.

6.3 Personnel to be trained

It is important that appropriate training be provided for all personnel with any kind of responsibility for records. This includes a managers, including senior managers, b employees, c contractors, d volunteers, and e any other personnel who have a responsibility to create or use records Organizations need to ensure that all staff identified through the processes set out at 2.3.2 are trained so that they can fulfil those responsibilities. Training for records management specialists is covered in 6.4.

6.4 Training for records management professionals

6.4.1 General

Many organizations need to employ personnel who have professional qualifications in records management or archives, to manage their records programme and to undertake highly technical processes such as classification,