CHAPTER I INTRODUCTION
A. BACKGROUND
Surakarta known as Solo city, is located in fertile plain along Bengawan Solo River. Solo is famous as the centre of Javanese culture and
tradition. There are two places in the city: Kasunanan Surakarta and Mangkunegaran Palace. Solo is also one of Batik centers and other Javanese
souvenirs centers. It is also famous for its Tourism destination, such as
Klewer
Market,
Radya Pustaka
Museum,
Grojogan Sewu
Waterfall,
Sangiran
Archeological site, and some other tourism destinations. Tourism industry must be supported by many other facilities: Hotel is
one of the most important parts to support the development of tourism industry, Hotel does not only provide accommodation for travelers and
tourists, but also offers the guest‟s sport facilities, entertainment services, laundry, dry cleaning, food and beverages, etc. There are more than 100 hotels
in Solo, but only some of them are stared hotels. Kusuma Sahid Prince Hotel is one of five star hotels in Solo. The hotel
has a taste of traditional Javanese building. There are wood carvings along the lobby and in the rooms. The hotel consists of many departments, such as
Front Office Department, House Keeping Department, Food and Beverages Department, Marketing Department, etc. To satisfy the guest, the hotel must
give the best services by providing good receptionist, good restaurant, and all information related to the guest‟s needs.
This report written based on the writer‟s experience during the job training in the Front Office Department at Kusuma Sahid Prince Hotel for one
month, started from March 1
st
to March 31
st
, 2011. The job training was done
1
commit to user
to fulfill the requirement in obtaining Diploma Degree in the English Diploma Degree in the English Diploma Program, at Sebelas Maret University.
B. OBJECTIVES
The objectives of this final project are as follows; To describe the roles of the Front Office Department of Kusuma Sahid
Prince Hotel To describe the duties of the Front Office Department of Kusuma
Sahid Prince Hotel
C. BENEFITS
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