Motivasi pembelian ulang dan kepuasan konsumen terhadap pelayanan purna jual pada Sepeda Motor Cina - Widya Mandala Catholic University Surabaya Repository
LAMP IRAN
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Puma Jual
Jns
Klmn
2
1 lnggrid
1
2 Yohanes Brahma C D
1
3 Huey
1
4 Ivan
1
5 Jun-Jun
1
6 Bambang_ Triyono
7 Jeffrey Wijaya
1
1
8 lrwan Suryono
1
9 Dhoni
1
10 Devany Prahas
2
11 Trifena
1
12 Anton Subagio
1
13 Edo Mahvel C
1
14 Agustinus Elbert
1
15 Vay
1
16 Ferlyx
1
17 Arief
1
18 Jonas N W
1
19 Santo so
1
20 Erwin Subagio
1
21 Freddy
1
22 Komang
1
23 Revaldi
Richard
Hartono
Lehman
1
24
1
25 Andre
1
26 Edward
1
27 Bpk Edi
1
28 Andhika H P
1
29 Sutanto
1
30 LucaS
1
31 Petrus
1
32 Rio
No
Nama
Usia
49
30
30
30
29
49
48
47
20
21
21
27
37
49
19
20
39
19
22
25
33
30
41
23
20
19
37
19
43
18
46
19
1
2
3
4
5
2
2
2
2
4
3
2
4
3
2
3
3
2
2
3
3
3
3
3
3
4
3
2
4
3
4
4
3
4
3
3
3
3
3
3
2
2
2
2
3
2
2
2
3
2
3
2
2
2
2
2
2
2
3
2
1
3
4
2
2
2
4
2
2
3
3
3
2
2
2
3
2
2
2
2
2
2
3
1
2
1
2
1
2
1
3
3
1
2
2
1
2
2
3
2
2
3
3
3
3
2
2
4
1
2
4
2
2
3
2
2
2
2
2
1
2
2
4
3
1
2
3
2
3
1
2
2
2
2
2
2
2
3
2
2
3
3
2
3
3
3
2
3
3
3
3
3
3
3
2
2
4
3
3
4
2
3
1
4
3
6
3
2
3
2
2
2
3
1
2
3
1
2
2
3
2
2
3
2
3
2
2
3
3
2
2
3
1
2
1
2
2
2
7
3
3
3
2
2
2
2
2
2
2
2
2
3
3
1
2
2
2
1
2
2
3
3
2
3
3
1
3
2
4
2
1
8
3
3
3
2
2
2
2
2
2
2
1
2
2
3
2
2
2
2
1
2
1
4
2
1
2
3
1
2
2
2
2
1
9
2
3
2
3
3
2
2
3
3
3
3
2
3
2
4
3
3
3
4
3
3
2
3
4
2
2
4
2
4
2
3
3
10 11
3
3
3
2
3
3
2
2
2
2
3
3
2
2
2
3
3
2
3
4
3
3
3
2
2
2
3
2
2
2
2
4
3
4
3
3
3
3
2
2
3
3
2
4
2
3
1
3
3
2
1
2
2
3
3
2
2
4
1
2
2
2
2
2
12 13 14 15 16 17 18 19 20 21
2
2
2
3
3
2
2
3
3
2
4
2
4
2
3
3
3
3
4
3
4
2
2
3
2
1
4
2
3
3
3
3
3
3
3
2
2
3
3
3
2
4
3
3
4
3
2
2
2
3
1
2
1
3
4
2
2
4
1
3
2
1
3
2
3
4
3
3
3
3
2
2
2
2
1
3
3
3
2
2
3
2
1
2
2
4
3
2
3
4
2
3
2
1
3
2
3
3
3
2
3
2
3
3
3
3
2
3
3
3
2
3
2
2
1
2
2
4
3
1
3
3
1
3
2
2
2
1
2
2
2
3
3
2
2
2
3
3
3
2
2
3
4
2
2
3
4
3
3
2
2
4
2
2
3
2
2
3
3
3
2
2
2
3
3
2
2
2.
3
2
2
2
3
2
3
3
3
3
3
3
3
2
2
3
3
2
4
2
4
4
3
2
3
2
3
2
3
3
3
3
2
3
2
3
3
3
3
2
3
2
3
3
2
3
2
3
2
2
3
2
2
2
2
1
2
2
3
3
2
3
3
1
3
1
3
2
3
3
2
2
2
3
1
2
2
3
2
1
3
4
2
3
2
3
2
2
2
3
2
3
3
3
2
3
3
2
3
2
3
2
4
2
3
3
3
3
4
2
3
4
2
1
3
2
3
2
3
3
2
2
2
3
3
2
2
2
3
2
3
2
3
2
3
3
4
3
3
3
4
2
2
3
2
1
4
2
4
4
3
3
22 23 24 25 26 27
2
2
2
3
3
2
2
3
3
2
3
2
2
2
4
2
3
3
4
3
4
2
2
3
2
2
4
2
4
3
3
3
3
2
3
2
2
1
3
2
2
1
2
2
3
3
3
2
3
2
3
3
3
3
3
3
2
2
2
1
2
2
2
1
2
1
3
2
2
2
3
1
2
1
2
2
2
3
2
3
2
2
1
2
2
3
2
1
2
4
2
3
2
3
3
2
2
2
2
2
2
3
1
3
3
1
3
3
3
3
3
3
3
3
3
3
3
2
2
4
2
1
3
2
3
1
3
3
2
3
2
3
3
3
3
4
3
3
3
3
3
2
4
3
2
3
4
3
3
2
2
3
3
1
4
2
3
3
3
3
3
2
3
3
2
2
3
2
2
3
1
3
2
3
1
2
2
3
1
2
2
3
2
2
3
4
2
2
2
2
2
2
No
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Nama
Munir
Robby
Felicia
Dwi Janto
Bambang lnanto
Mikael Dwi P
Leo
Kuncoro
Enrico
Tony Haryanto
Lisa
Jovita
Daniel
Pramono
Jns
Klmn
1
1
2
1
1
1
1
1
1
1
2
1
1
1
Usia
38
20
23
51
56
19
32
26
19
25
19
23
19
38
1
4
3
4
4
4
3
3
4
3
3
3
3
2
1
2
2
2
2
4
1
3
2
2
2
3
3
2
2
2
3
1
2
2
1
1
3
2
1
2
2
2
2
2
1
4
1
2
3
1
2
2
2
2
2
2
2
2
2
1
5
4
3
3
4
3
2
3
4
2
3
2
3
2
1
6
2
2
1
1
2
3
2
2
2
3
2
2
2
1
7
2
2
3
1
2
3
1
2
1
2
2
2
1
2
8
1
2
2
1
2
4
2
2
1
2
2
2
1
1
9
4
3
3
4
3
2
2
3
2
3
3
3
2
1
10 11
1
2
2
1
2
3
2
2
3
2
2
2
2
1
2
3
3
4
2
2
3
3
1
3
2
3
2
3
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
4
3
3
4
3
2
3
3
1
3
2
3
2
1
4
3
3
2
3
4
2
2
3
2
3
2
3
1
2
2
2
2
2
3
3
2
3
2
3
2
2
2
1
2
3
2
2
3
2
2
3
2
3
2
1
1
4
3
3
4
3
2
3
2
1
2
3
3
2
1
3
3
4
3
4
2
3
3
1
2
2
3
3
2
1
2
2
2
2
3
2
3
4
2
2
2
3
1
1
2
3
1
2
3
2
2
4
2
2
2
2
1
4
3
2
4
3
2
2
3
1
2
2
3
2
1
3
3
3
3
4
2
3
3
4
2
2
3
2
2
4
3
3
3
3
2
3
3
1
2
2
3
2
1
1
2
1
1
2
2
2
2
4
2
2
2
2
1
2
2
2
1
1
3
3
2
4
3
3
2
2
2
3
3
2
3
4
4
3
3
1
2
2
3
2
2
4
3
3
4
3
2
3
4
1
2
2
3
2
1
1
2
2
2
2
4
2
2
3
3
3
2
2
1
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
Jns
Klmn
2
1 lnggrid
1
2 Yohanes Brahma C D
1
3 Huey
1
4 Ivan
1
5 Jun-Jun
6 Bambang Triyono
1
7 Jeffrey Wijaya
1
1
8 lrwan Suryono
1
9 Dhoni
1
10 Devarly Prahas
2
11 Trifena
1
12 Anton Subagio
1
13 Edo Mahvel C
1
14 Agustinus Elbert
1
15 Vay
1
16 Ferlyx
1
17 Arief
1
18 Jonas N W
1
19 Santoso
1
Subagio
Erwin
20
1
21 Freddy_
1
22 Komang
1
23 Revaldi
1
24 Richard Hartono Lehman
1
25 Andre
1
26 Edward
1
27 Bpk Edi
1
28 Andhika H P
1
29 Sutanto
1
30 LucaS
1
31 Petrus
1
32 Rio
No
Nama
Usia
49
30
30
30
29
49
48
47
20
21
21
27
37
49
19
20
39
19
22
25
33
30
41
23
20
19
37
19
43
18
46
19
28 29 30 31
2
2
2
3
3
3
2
3
3
2
4
2
3
2
4
2
3
3
4
3
3
2
2
3
3
1
3
2
3
2
3
3
2
2
2
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
1
2
4
3
2
4
3
3
2
3
4
2
2
2
2
3
3
3
3
3
2
4
3
3
3
4
3
1
3
4
3
3
2
2
4
2
1
3
2
3
4
3
4
2
2
2
2
3
2
2
3
3
2
3
2
3
2
3
3
3
3
4
3
4
2
2
3
2
1
4
2
3
2
4
3
32 33 34 35 36 37 38 39 40 41
2
2
2
3
3
2
1
4
3
3
3
2
3
2
4
3
4
2
4
3
4
2
2
3
2
1
3
2
4
3
4
3
2
2
2
2
3
2
2
3
3
4
4
2
3
3
4
2
3
3
4
3
3
2
2
4
2
2
4
2
3
1
4
3
2
2
2
2
3
2
2
3
3
2
3
2
3
2
3
3
3
3
4
3
4
2
2
3
3
1
3
2
4
3
4
3
3
3
3
3
1
2
3
1
2
3
2
3
3
3
1
2
2
2
1
2
2
3
3
2
2
4
1
3
1
2
3
3
3
3
3
2
2
2
2
3
2
2
2
3
1
2
3
2
1
2
1
3
3
1
3
4
1
3
2
1
2
2
2
1
3
2
3
2
4
2
2
2
2
3
2
3
2
3
3
3
3
2
2
3
3
3
4
4
3
3
3
4
3
4
3
4
4
2
3
4
2
3
4
2
3
2
2
1
2
2
2
3
2
3
2
2
1
2
2
2
3
1
2
4
1
3
2
3
2
2
2
3
3
3
3
4
3
2
3
3
3
2
4
3
3
3
4
3
3
2
2
3
3
1
3
2
4
2
3
3
2
2
2
3
3
2
2
3
3
1
3
2
3
2
3
3
2
3
4
3
3
2
3
4
2
1
4
2
4
3
3
3
2
2
2
3
3
3
2
3
3
3
3
2
3
2
3
3
3
3
4
3
3
2
2
4
2
42 43 44 45 46 47 48 49 50 51 52 53 54
2
2
2
2
2
2
2
4
2
3
4
2
3
2
3
3
1
3
4
3
3
2
2
3
3
1
1
1
2
4
4
4
3
3
2
3
3
3
4
2
1
2
2
2
3
2
3
3
2
3
2
3
2
3
3
2
3
4
3
4
2
2
3
3
1
3
2
4
3
4
4
3
3
3
2
4
3
3
2
2
2
2
3
3
3
1
3
2
4
1
2
1
3
2
2
3
4
1
3
2
3
2
2
3
3
3
3
3
3
4
1
2
3
3
3
3
3
2
2
3
2
1
2
2
3
3
1
3
4
2
3
2
2
2
2
3
3
3
3
2
3
2
2
2
2
2
3
3
3
3
3
1
3
3
2
2
3
2
3
2
2
3
2
3
1
2
2
2
1
2
2
3
3
2
2
4
2
3
2
4
1
1
2
2
3
2
2
1
2
1
2
2
1
3
3
1
3
1
3
2
2
2
2
2
2
2
3
2
2
3
2
3
2
3
3
3
3
4
3
3
2
3
3
2
2
4
2
4
2
4
3
3
3
3
3
3
3
3
3
3
2
2
3
2
3
1
2
2
3
1
2
1
3
3
2
3
3
1
3
1
1
2
3
2
2
2
3
4
3
2
4
2
3
3
2
3
2
3
2
3
3
3
3
4
2
2
3
2
1
3
2
3
3
3
3
3
3
3
3
3
3
3
2
4
3
3
3
3
2
2
3
2
3
1
2
1
3
3
2
4
4
3
3
2
2
3
2
2
2
2
2
2
3
2
3
3
2
3
2
3
2
3
3
2
2
4
3
3
2
2
3
3
2
3
2
3
3
3
3
2
3
2
2
1
3
3
4
2
2
4
3
3
3
3
3
3
3
4
3
4
2
2
4
2
2
4
2
4
2
4
3
3
3
3
3
2
3
3
1
3
3
2
3
2
3
1
2
2
3
1
2
1
3
3
1
3
4
1
3
1
4
1
1
No
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Nama
Munir
Robby
Felicia
Dwi Janto
Bambang lnanto
Mikael Dwi P
Leo
Kuncoro
Enrico
TonyHaryanto
Lisa
Jovita
Daniel
Pramono
Jns
Klmn
1
1
2
1
1
1
1
1
1
1
2
1
1
1
Usia
38
20
23
51
56
19
32
26
19
25
19
23
19
38
28 29 30 31
3
3
3
3
4
2
2
4
1
2
3
3
2
2
1
3
3
3
2
2
3
2
1
3
3
3
1
4
3
3
3
3
3
3
3
3
1
2
2
3
1
2
3
3
2
4
3
2
3
4
2
2
2
3
2
2
32 33 34 35 36 37 38 39 40 41
4
3
3
4
4
2
3
3
4
3
3
3
2
1
3
3
2
3
4
2
2
2
1
2
2
3
2
2
4
3
3
3
3
2
3
3
1
3
3
3
2
1
3
2
1
1
4
3
1
2
4
2
2
2
2
3
2
2
2
2
2
2
2
1
3
2
2
4
2
2
2
1
2
2
1
3
2
2
4
2
2
2
2
2
4
3
3
2
4
4
3
4
4
4
4
3
2
4
3
3
4
3
3
3
3
3
1
3
3
3
2
2
3
2
3
3
4
2
2
4
2
2
2
3
2
2
4
3
3
4
3
2
3
3
1
2
2
3
2
1
42 43 44 45 46 47 48 49 50 51
3
2
3
3
4
3
2
3
4
3
2
3
1
2
4
3
3
4
3
2
3
3
1
2
2
3
1
1
2
2
2
2
1
3
2
2
4
2
2
2
21
2
1
3
2
2
2
4
3
4
3
3
3
2
2
1
1
3
4
2
2
2
3
3
2
2
2
4
2
3
3
2
2
2
2
4
2
2
1
2
2
2
1
2
3
3
3
4
4
2
4
3
1
3
3
3
2
2
4
3
2
2
3
4
2
2
3
2
2
2
3
4
3
3
3
3
4
2
4
3
1
2
2
3
2
2
1
3
2
2
2
4
2
3
3
3
3
2
2
1
52 53 54
4
3
3
3
3
2
3
3
1
2
2
3
2
1
4
3
4
4
4
3
3
3
2
3
3
3
2
1
4
3
2
2
4
4
2
2
4
2
2
2
1
4
Tabel Coding Motivasi Pembelian Ulang
Jns
Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
1 lnggrid
2
49
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
2 Yohanes Brahma C D
1
30
1
2
1
3
3
2
4
4
1
1
2
1
4
3
4
2
2
3
3 Huey
1
30
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
4 Ivan
1
30
2
2
3
3
2
2
3
3
2
2
3
2
3
3
2
3
3
2
5 Jun-Jun
1
29
3
3
3
3
2
3
3
3
3
2
2
2
2
3
3
3
2
2
6 Bambang Triyono
1
49
2
2
2
2
2
3
3
3
2
2
3
2
3
2
3
2
2
2
7 Jeffrey Wijaya
1
48
2
2
2
4
2
1
3
4
2
2
2
1
2
3
4
3
2
2
8 lrwan Suryono
1
47
4
3
3
2
1
3
2
2
4
3
3
3
1
2
2
2
2
3
9 Dhoni
1
20
1
1
1
4
4
3
4
4
1
1
3
1
4
4
3
4
4
1
1
21
1
1
1
3
2
3
3
4
3
2
2
1
4
3
3
2
2
2
2
2
1
1
2
2
3
2
2
2
Nama
No
10 Oevarly Prahas
11 Trifena
2
21
3
3
3
1
2
3
2
3
3
3
3
2
3
3
2
3
3
2
2
1
27
2
2
2
2
3
3
3
13 Edo Mahvel C
1
37
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
14 Agustinus Elbert
1
49
2
2
2
3
3
3
3
3
2
2
2
2
3
3
3
3
3
2
15 Vay
1
19
3
3
4
1
2
3
1
2
4
4
4
3
1
2
2
1
2
3
16 Ferlyx
1
20
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
17 Arief
1
39
3
2
2
2
2
3
2
3
3
3
4
2
3
2
2
2
3
2
18 Jonas N W
1
19
3
2
3
3
2
3
3
3
2
3
3
2
2
3
3
2
3
2
19 Santo so
1
22
4
4
3
1
2
4
1
4
4
4
4
4
1
1
4
1
1
4
20 Erwin Subagio
1
25
3
3
2
2
2
3
2
2
3
3
3
3
2
2
2
2
2
3
21 Freddy
1
33
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
22 Komang
1
30
2
2
2
3
3
2
3
3
2
2
2
2
3
3
2
3
3
2
23 Revaldi
1
41
2
2
1
4
3
2
3
3
2
2
4
2
4
2
4
4
2
1
12 Anton Subagio
Jns
Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
24 Richard Hartono Lehman
1
23
4
3
3
2
1
3
2
1
4
3
3
3
1
2
1
1
1
4
25 Andre
1
20
1
1
1
4
4
3
4
4
1
1
3
1
4
4
3
4
4
1
26 Edward
1
19
1
1
1
4
4
1
4
4
1
1
2
1
3
4
4
4
2
1
27 Bpk Edi
1
37
4
4
4
1
1
3
2
2
4
4
4
3
2
2
2
1
2
4
28 Andhika H P
1
19
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
29 Sutanto
1
43
4
3
3
1
2
3
2
2
4
3
3
3
1
2
2
2
2
4
30 LucaS
1
18
4
2
3
2
1
2
3
4
3
2
1
2
3
4
3
3
2
1
31 Petrus
1
46
4
4
3
2
1
3
2
1
4
4
3
3
2
2
1
1
2
3
32 Rio
1
19
3
2
2
2
2
2
2
3
3
2
3
2
2
2
2
2
2
3
33 Munir
1
38
3
1
4
4
3
2
4
4
4
4
2
4
3
4
4
2
2
34 Robby
1
20
4
4
3
2
1
3
2
1
4
4
3
3
2
2
1
1
2
3
35 Felicia
2
23
3
3
3
2
1
3
2
3
3
3
3
3
2
2
3
2
2
3
36 Dwi Janto
1
51
3
3
3
2
2
3
2
2
3
3
4
3
2
1
2
2
2
3
37 Bambang lnanto
1
56
3
2
3
4
3
1
4
3
3
4
4
1
4
3
4
4
3
3
38 Mikael Dwi P
1
19
1
1
1
4
3
2
4
4
2
1
1
1
4
3
4
3
1
1
39 Leo
1
32
3
2
3
2
2
2
2
3
3
2
1
2
3
2
3
2
2
3
40 Kuncoro
1
26
3
3
2
2
3
3
3
2
3
3
3
3
2
2
2
2
2
3
41 Enrico
1
19
2
2
1
3
3
2
3
4
1
1
1
2
3
4
1
4
3
1
42 Tony Haryanto
1
25
2
3
2
2
3
2
3
3
2
2
3
2
3
3
3
3
3
2
43 Lisa
2
19
3
2
2
2
3
2
3
3
2
2
3
2
3
3
3
3
3
2
44 Jovita
1
23
3
2
3
2
2
3
2
2
3
3
3
2
2
2
2
2
2
3
3
2
3
2
3
2
3
2
2
2
2
2
2
3
4
2
1
1
1
3
4
3
4
4
2
3
No
45 Daniel
46 Pramono
Nama
1
1
19
38
2
3
3
2
2
2
4
1
4
3
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual
No.
1
2
Jns Klmn
2
1
Usia
49
30
1
2
2
2
3
2
4
2
5
2
6
2
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
2
2
2
2
2
2
2
2
2
2
2
2
3
3
2
2
2
2
2
2
3
2
2
3
2
2
2
2
2
3
2
2
3
2
2
2
1
2
2
2
3
2
3
2
2
3
2
2
2
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
30
2
2
2
2
1
30
2
3
3
2
2
3
3
3
3
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
2
3
5
1
29
4
3
3
3
3
3
3
3
3
2
3
3
2
2
2
3
3
2
2
3
3
3
3
2
2
3
3
6
1
49
3
3
3
3
2
3
3
3
2
2
2
2
3
2
3
2
2
2
3
3
2
2
4
3
3
3
3
7
1
48
2
3
2
1
2
2
3
3
2
3
3
2
3
3
2
2
2
2
2
2
2
2
2
2
1
3
2
8
1
47
4
2
3
4
3
4
3
3
3
3
4
3
3
3
2
2
2
2
2
3
2
3
3
2
3
4
3
9
1
20
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
3
3
3
3
3
3
3
3
2
3
3
3
10
1
21
2
3
3
1
2
2
3
3
3
3
3
2
4
3
2
3
2
2
2
2
2
2
4
2
1
3
2
11
2
21
3
3
3
3
3
4
3
4
3
2
3
4
3
4
3
3
2
3
3
3
3
3
3
2
3
3
4
12
1
27
3
2
3
3
3
3
3
3
2
2
2
2
3
2
2
2
2
2
2
2
2
2
3
2
3
3
2
13
1
37
2
3
3
2
3
3
2
3
3
3
2
4
4
2
2
2
3
3
3
3
3
2
3
3
3
3
3
14
1
49
2
2
2
3
2
2
2
2
2
2
2
2
3
2
2
3
2
2
2
2
2
2
3
2
3
2
2
15
1
19
3
3
4
3
3
3
4
3
4
3
4
3
2
3
3
4
3
3
3
4
3
4
4
3
3
4
4
16
1
20
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
2
3
3
3
2
3
2
3
2
3
3
3
4
3
2
3
3
3
4
17
18
1
1
39
19
3
3
4
3
3
2
3
3
3
3
2
3
2
3
3
4
3
3
3
3
2
3
3
3
3
3
"3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
2
4
4
4
4
3
4
1
4
4
4
3
4
4
3
3
4
4
1
22
3
3
4
3
4
3
4
4
20
1
25
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
21
1
33
4
3
4
3
3
3
3
4
3
3
3
4
1
3
3
3
3
3
3
4
4
4
4
3
3
3
3
22
1
30
3
2
2
1
2
2
2
1
2
2
2
2
3
1
1
2
2
2
2
2
2
2
2
2
2
2
2
23
1
41
2
3
2
2
2
2
2
3
3
2
2
2
4
2
2
2
2
2
3
3
2
2
3
3
2
2
3
19
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (lanjutan)
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 26
24
1
23
4
4
4
4
4
3
3
4
4
3
3
3
2
3
4
4
3
3
4
4
3
3
3
4
4
3
3
25
1
20
3
2
3
3
3
3
2
3
2
3
3
2
2
2
2
2
3
2
2
2
2
2
3
3
2
3
2
26
1
19
4
1
3
2
3
2
2
2
2
1
2
1
4
1
2
2
2
2
1
1
1
2
2
1
1
1
1
27
1
37
4
3
4
3
4
4
4
4
4
4
4
4
1
3
4
3
4
4
3
3
4
4
4
3
3
4
3
28
1
19
3
3
3
2
2
3
2
3
2
3
2
2
3
2
2
2
2
2
2
2
2
2
3
2
2
2
3
29
1
43
4
3
3
4
3
4
3
3
4
3
3
3
2
3
3
2
4
4
3
3
4
4
4
3
3
3
3
1
2
3
1
3
1
3
2
3
1
3
1
4
3
3
4
2
2
2
4
3
3
2
1
3
3
3
4
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
2
3
3
3
30
31
1
1
18
3
27
46
3
3
3
3
3
3
3
3
4
4
3
3
3
3
2
3
4
3
2
2
3
3
3
3
3
3
3
3
3
32
1
19
3
33
1
38
4
3
4
4
4
3
3
4
4
4
2
4
4
3
4
4
3
4
4
4
3
4
4
3
3
4
4
34
1
20
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
35
2
23
4
3
3
2
3
4
2
3
3
3
3
3
3
3
2
3
4
3
2
2
3
3
4
3
2
3
3
36
1
51
4
1
4
4
4
4
4
4
4
4
4
4
2
3
3
4
3
3
4
4
3
3
4
4
3
4
3
37
1
56
4
4
4
3
3
3
3
3
3
3
2
3
3
3
3
3
4
3
3
3
4
3
3
4
4
3
3
38
1
19
3
2
2
3
2
2
2
1
2"
2
2
2
4
2
2
2
2
2
2
2
2
2
3
2
4
2
1
39
1
32
3
3
3
3
3
3
4
3
2
3
3
3
2
2
3
3
3
3
3
2
3
3
3
2
3
3
3
40
1
26
4
3
4
3
4
3
3
3
3
3
3
3
2
3
3
2
3
2
3
3
3
3
3
3
3
4
3
41
1
19
3
3
3
3
2
3
4
4
2
2
1
1
3
2
2
1
1
1
1
1
4
1
1
1
1
1
2
42
1
25
3
2
3
3
3
2
3
3
3
3
3
3
2
3
3
2
2
3
3
2
2
2
3
2
2
2
2
43
2
19
3
2
3
3
2
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
2
2
3
2
2
2
2
44
1
23
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
45
1
19
3
3
3
3
3
3
4
4
3
3
3
3
2
3
4
3
2
2
3
3
3
3
3
3
3
3
3
4
3
3
4
4
4
2
4
4
3
4
4
4
4
4
3
4
4
3
3
4
4
46
1
38
4
3
4
4
3
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
No.
Jns Klmn
Usia
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
54
1
2
49
2
1
30
2
2
2
2
2
2
2
2
2
3
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
3
2
3
1
30
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
4
1
30
3
3
2
2
3
2
2
2
2
3
2
3
3
3
2
2
3
2
2
2
2
2
3
2
2
2
2
5
1
29
3
3
3
3
3
3
3
4
2
1
3
3
3
3
2
2
1
2
3
4
2
2
4
2
2
1
3
6
1
49
3
3
3
2
2
2
2
3
3
3
3
3
2
3
2
3
2
2
2
2
2
2
3
2
3
3
2
7
1
48
2
3
3
2
1
2
2
2
3
3
2
3
2
2
2
2
2
1
3
2
2
2
2
2
2
3
2
a
1
47
3
4
3
3
4
3
3
4
3
3
2
4
3
3
4
3
3
4
3
3
3
2
4
3
3
4
4
9
1
20
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
3
3
3
3
3
2
2
2
1
3
2
2
10
1
21
2
3
2
2
3
4
2
2
2
2
1
2
1
3
3
2
3
2
3
2
2
3
3
2
2
2
2
11
2
21
4
3
4
3
3
4
3
3
3
3
1
3
3
3
4
3
3
2
3
3
3
3
3
2
3
4
3
12
1
27
2
3
3
2
2
2
2
2
3
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
3
2
13
1
37
3
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
2
2
3
3
3
3
3
2
3
3
3
2
2
2
2
2
2
2
3
2
3
2
3
.4
14
15
16
1
1
49
19
2
4
3
2
2
3
2
2
2
2
2
2
2
2
2
2
3
4
3
4
4
3
4
4
3
1
4
3
3
3
3
4
3
3
4
3
4
3
3
3
3
3
2
3
3
3
2
2
3
3
3
3
3
2
3
2
3
3
3
2
2
3
3
1
20
2
3
3
3
3
3
3
1
3
4
3
3
3
2
3
1
3
2
3
1
2
3
2
3
3
3
3
3
3
2
3
3
17
1
39
18
1
19
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
1
3
3
3
3
2
3
2
2
3
2
19
1
22
4
3
4
4
4
4
4
4
4
4
1
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
20
1
25
3
3
3
3
3
3
3
3
3
3
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
21
1
33
3
3
3
4
4
3
4
3
4
3
3
3
3
3
3
4
4
3
4
3
3
4
4
4
3
4
4
22
1
30
2
1
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
23
1
41
2
2
2
2
2
2
2
2
2
2
1
2
3
2
2
2
3
2
3
2
3
2
2
2
2
2
2
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
No.
Jns Klmn
Usia
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
4
4
3
3
4
3
3
4
4
3
3
4
4
3
3
3
45
46
47
48
49
50
51
52
53
54
3
3
4
4
24
1
23
3
4
4
3
3
3
3
25
1
20
3
3
2
2
2
2
3
3
2
3
2
3
2
2
3
3
2
2
2
3
2
2
2
1
3
2
2
26
1
19
1
2
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
2
1
1
2
2
1
27
1
37
3
4
3
4
3
4
3
4
4
4
3
3
4
1
3
3
4
3
4
3
4
4
3
2
3
4
4
28
1
19
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
29
1
43
3
3
3
3
4
3
4
4
3
3
3
4
4
4
3
4
3
3
4
3
4
4
3
3
3
4
4
30
1
18
2
2
4
2
3
1
3
3
4
2
3
2
3
4
3
3
2
3
2
1
2
4
3
3
3
2
1
31
1
46
3
3
3
4
4
4
4
3
3
3
4
3
3
4
3
4
3
3
3
4
4
3
3
2
3
4
4
32
1
19
3
4
4
3
3
3
3
3
4
3
3
3
3
3
4
4
3
3
4
3
3
2
3
3
3
3
4
33
1
38
3
1
3
3
4
3
4
2
3
3
1
3
3
4
3
4
3
4
3
1
3
1
3
4
4
4
1
34
1
20
3
3
3
3
3
3
3
3
3
3
2
3
2
3
2
3
3
2
3
3
3
2
3
2
3
3
2
35
2
23
3
3
3
2
3
2
3
4
3
3
2
4
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
36
1
51
3
3
3
4
4
3
3
4
3
3
3
3
3
4
3
4
3
3
3
3
4
3
3
3
3
4
3
4
3
1
4
4
1
3
4
3
4
3
4
3
4
2
4
2
4
3
3
4
1
2
2
1
3
2
2
3
2
2
1
2
2
2
1
2
1
2
3
1
37
38
39
1
1
1
56
19
32
4
2
3
2
·2
3
3
4
2
2
2
2
2
2
3
3
3
3
2
3
4
3
3
2
3
2
3
2
3
3
2
3
3
4
3
4
3
3
3
3
4
3
2
3
3
3
3
1
3
4
3
3
3
3
1
3
3
3
2
3
3
3
40
1
26
4
2
3
2
3
41
1
19
1
1
1
2
4
1
1
1
1
1
1
1
2
1
4
1
1
2
1
2
1
2
1
2
1
2
1
42
1
25
2
3
2
2
3
2
3
3
3
3
1
3
2
2
3
2
3
2
3
3
3
3
2
2
2
3
3
43
2
19
3
3
2
2
3
2
3
3
3
3
1
3
2
2
2
2
3
2
3
3
3
3
2
2
2
3
3
44
1
23
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
45
1
19
3
4
4
3
3
3
3
3
4
3
3
3
3
3
4
4
3
3
4
3
3
2
3
3
3
3
4
46
1
38
3
1
3
3
4
3
4
2
3
3
1
3
3
4
3
4
3
4
3
1
3
1
3
4
4
4
1
Tabel Coding Motivasi Pembelian Ulang
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
1
2
49
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
30
1
2
1
2
2
2
1
1
1
1
2
1
1
2
1
3
3
3
3
1
30
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
4
1
30
2
2
3
2
3
2
2
2
2
2
3
2
2
2
3
2
2
2
5
1
29
3
3
3
2
3
3
2
2
3
2
2
2
3
2
2
2
3
2
2
3
3
3
2
2
2
2
3
3
1
49
2
2
2
2
2
3
3
2
7
1
48
2
2
2
1
3
1
2
1
2
2
2
1
3
2
1
2
3
2
8
1
47
4
3
3
3
4
3
3
3
4
3
3
3
4
3
3
3
3
3
9
1
20
1
1
1
1
1
3
1
1
1
1
3
1
1
1
2
1
1
1
10
1
21
1
1
1
2
3
3
2
1
3
2
2
1
1
2
2
3
3
2
11
2
21
3
3
3
4
3
3
3
3
3
3
3
3
3
4
4
3
3
3
12
1
27
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
3
3
2
13
1
37
2
2
2
3
3
2
3
2
3
2
3
2
3
2
2
2
3
3
14
1
49
2
2
2
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
15
1
19
3
3
4
4
3
3
4
3
4
4
4
3
4
3
3
4
3
3
16
1
20
2
2
2
3
3
2
3
2
3
2
3
2
3
2
2
2
3
3
17
1
39
3
2
2
3
3
3
3
2
3
3
4
2
2
3
3
3
2
2
18
1
19
3
2
3
2
3
3
2
2
2
3
3
2
3
2
2
3
2
2
19
1
22
4
4
3
4
3
4
4
1
4
4
4
4
4
4
1
4
4
4
20
1
25
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
3
2
2
2
3
3
2
3
2
2
2
3
1
1
3
1
6
21
22
23
1
33
2
2
2
3
3
2
3
2
2
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
4
2
1
1
30
2
2
2
1
41
2
2
1
Tabel Coding Motivasi Pembelian Ulang (lanjutan)
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
24
1
23
4
3
3
3
4
3
3
4
4
3
3
3
4
3
4
4
4
4
25
1
20
1
1
1
1
1
3
1
1
1
1
3
1
1
1
2
1
1
1
26
1
19
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
3
1
27
1
37
4
4
4
4
4
3
3
3
4
4
4
3
3
3
3
4
3
4
28
1
19
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
29
1
43
4
3
3
4
3
3
3
3
4
3
3
3
4
3
3
3
3
4
1
18
4
2
3
3
4
2
2
1
3
2
1
2
2
3
1
4
4
3
3
4
3
3
4
4
4
4
3
3
30
2
1
2
1
46
4
3
3
3
3
32
1
19
3
2
2
3
3
2
3
2
3
2
3
2
3
3
3
3
3
3
33
1
38
3
1
4
1
2
2
1
3
4
4
4
2
1
2
1
1
3
2
34
1
20
4
4
3
3
4
3
3
4
4
4
3
3
3
3
4
4
3
3
35
2
23
3
3
3
3
4
3
3
2
3
3
3
3
3
3
2
3
3
3
36
1
51
3
3
3
3
3
3
3
3
3
3
4
3
3
4
3
3
3
3
37
1
56
3
2
3
1
2
1
1
2
3
4
4
1
1
2
1
1
2
3
38
1
19
1
1
1
1
2
2
1
1
2
1
1
1
1
2
1
2
4
1
39
1
32
3
2
3
3
3
2
3
2
3
2
1
2
2
3
2
3
3
3
40
1
26
3
3
2
3
2
3
2
3
3
3
3
3
3
3
3
3
3
3
41
1
19
2
2
1
2
2
2
2
1
1
1
1
2
2
1
4
1
2
1
42
1
25
2
3
2
3
2
2
2
2
2
2
3
2
2
2
2
2
2
2
43
2
19
3
2
2
3
2
2
2
2
2
2
3
2
2
2
2
2
2
2
44
1
23
3
2
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
45
1
19
3
2
2
3
3
2
3
2
3
2
3
2
3
3
3
3
3
3
1
2
1
1
3
2
31
46
1
38
3
1
4
1
2
2
1
3
4
4
4
2
85
Putaran I
Reliability Kepuasan Konsumen terhadap Pelayanan Purna
Jual
******
R
Method 1 (space saver) will be used for this analysis ******
E L I A B I L I T Y
A N A L Y S I S
A)
S C A L E
(A L P H
Item-total Statistics
Scale
Mean
if Item
Deleted
X1.1
X1.2
X1.3
X1.4
X1.5
X1.6
X1.7
X1.8
X1.9
Xl.lO
Xl.ll
X1.12
X1.13
Xl.14
X1.15
X1.16
X1.17
X1.18
X1.19
X1.20
X1.21
Xl. 22
X1.23
X1.24
X1.25
X1.26
X1.27
Xl.28
X1.29
Xl.30
X1.31
Xl-. 32
X1.33
X1.34
X1.35
X1.36
144.0435
144.4565
144.0870
144.3043
144.3261
144.2609
144.2609
144.0870
144.2609
144.3261
144.4565
144.3478
144.5217
144.5652
144.4565
144.4565
144.4783
144.4783
144.4565
144.4348
144.3696
144.4130
144.0435
144.5652,
144.5435
144.2609
144.3913
144.4348
144.3913
144.3478
14·1. 4565
144.2174
144.4565
144.3696
144.3913
144.3043
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
735.4647
737.9870
728.8367
727.8164
727.8246
736.2415
733.0415
728.4812
724.6415
728.0024.
731.3203
718.0097
778.0773
728.3845
723.9425
727.2314
730.7440
727.7217
723.5870
722.8290
730.5937
720.1589
729.6425
726.4290
728.2092
722.9971
725.7990
723.6734
737.1768
725.9652
721.4981
722.2184
724.0314
720.5937
724.6435
720.3498
.5113
.4612
.7212
• 6453
.6922
.5529
.5560
.6650
.8134
.7582
.5892
.8674
-.4949
.6766
.7480
.6945
. 6271
.7078
.7888
.7815
.6045
.8559
.7032
. 7279
. 6290
.7856
. 7517
.7928
.4149
.6749
.8430
• 7157
.6925
.8618
.6478
. 7990
.9772
. 9773
. 9768
.9769
. 9768
.9771
. 9771
.9769
.9766
. 9767
.9770
. 9764
.9798
.9768
.9767
. 9768
.9770
.9768
.9766
.9766
. 9770
. 9764
.9768
.9767
. 9770
. 9766
.9767
. 9766
.9775
.9768
. 9765
.9767
.9768
. 9764
. 9769
. 9765
86
X1.37
144.3913
727.1768
. 7152
. 9768
Xl.38
145.2174
744.3961
.2286
.9780
Xl.39
Xl. 40
X1.41
144.3043
144.4565
144.3696
726.8831
722.8758
722.8604
. 7630
.7746
. 7164
. 9767
.9766
.9767
R E L I A B I L I T Y
A N A L Y S I S
S C A L E
(A L PH
A)
Item-total Statistics
Xl. 42
Xl.43
Xl. 44
X1.45
X1.46
Xl.47
Xl. 48
X1.49
X1.50
Xl. 51
X1.52
X1.53
X1.54
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
144.4130
144.3913
144.5000
144.6522
144.2609
144.5652
144.3913
144.6087
144.4348
144.7174
144.5000
144.1522
144.5652
732.6034
715.3546
723.0556
722.5874
723.8860
732.9179
722.5546
734.7324
725.9401
727.7184
726.9667
723.0208
720.6068
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
.5209
.8552
.7330
.7340
.7630
• 5135
.8026
. 4511
.7337
.6409
.7994
.7303
. 6232
. 9772
.9764
. 9767
• 9767
. 9766
.9772
.9766
.9774
. 9767
.9769
. 9766
.9767
.9771
Reliability Coefficients
N of Cases =
Alpha =
.9773
46.0
N of Items
54
87
Putaran II
Reliability Kepuasan Konsumen terhadap Pelayanan Purna
Jual
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
A N A L Y S I S
A)
S C A L E
(A L P H
Item-total Statistics
Xl.1
Xl.2
Xl.3
Xl. 4
Xl.5
Xl.6
Xl.7
Xl.8
Xl. 9
Xl.10
X1.11
X1.12
Xl.l4
Xl.15
Xl.16
Xl.17
X1.18
X1.19
X1.20
Xl. 21
X1.22
X1.23
X1.24
X1.25
X1.26
X1.27
X1.28
X1.29
X1.30
X1.31
X1.32
X1.33
X1.34
scale
Mean
i f Item
Deleted
Scale
Variance
if Item
Deleted
139.5217
139.9348
139.5652
139.7826
139.8043
139.7391
139.7391
139.5652
139.7391
139.8043
139.9348
139.8261
140.0435
139.9348
139.9348
139.9565
139.9565
139.9348
139.9130
139.8478
139.8913
139.5217
140.0435
140.0217
139.7391
139.8696
139.9130
139.8696
139.8261
139.9348
139.6957
139.9348
139.8478
746.8773
749.4401
739.9401
739.0628
739.3164
747.8860
744.1971
739.7623
735.9304
739.2275
742.5068
729.2580
739.4203
735.1734
738.5957
742.0425
738.9758
734.8623
734.3478
741.7319
731.3435
741.0995
737.7314
739.7106
734.3749
737.0937
734.8367
748.6937
737.4802
732.7734
733.3275
735.5290
731.9097
Corrected
ItemTotal
Correlation
. 5110
.4603
. 7281
.6477
. 6883
.5458
.5619
. 6667
.8141
.7616
.5939
.8678
. 6846
.7500
.6938
.6289
. 7101
.7896
.7761
.6102
.8583
.7003
. 7286
.6252
.7837
.7525
.7966
.4125
.6704
.8434
.7199
.6882
.8610
Alpha
if Item
Deleted
.9805
.9806
.9801
.9802
.9801
.9804
.9804
.9802
. 9799
.9800
. 980'3
.9797
.9801
.9800
.9801
.9803
.9801
.9799
.9799
.9803
. 9798
.9801
.9800
.9803
. 9799
.9800
.9799
.9807
.9802
.9798
.9801
.9801
. 9798
88
Xl.35
Xl. 36
X1.37
Xl. 39
Xl. 40
Xl. 41
Xl. 42
Xl. 43
139.8696
139.7826
139.8696
139.7826
139.9348
139.8478
139.8913
139.8696
R E L I A B I L I T Y
735.8048
731.5961
738.4271
738.1739
734.1068
734.4430
743.9213
726.9159
.6513
.7999
. 7175
.7642
. 7764
.7100
.5223
.8481
A N A L Y S I S
.9802
.9799
.9801
.9800
.9799
.9801
.9805
.9798
S C A L E
(A L P H
A)
Item-total Statistics
Xl. 44
Xl. 45
X1.46
X1.47
X1.48
X1.49
X1.50
X1.51
X1.52
X1.53
X1.54
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
· Deleted
139.9783
140.1304
139.7391
140.0435
139.8696
140.0870
139.9130
140.1957
139.9783
139.6304
140.0435
734.0217
734.0271
735.2638
744.1758
733.8937
745.6367
737.4145
738.9609
738.3773
734.5493
731.8647
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
.9800
.9800
.9800
.9805
. 9799
. 9807
.9800
.9802
.9799
.9800
.9804
.7409
.7308
.7613
.5165
.8016
.4624
. 7299
. 6433
. 7971
. 7251
. 6237
Reliability Coefficients
46.0
N of Cases
Alpha
=
.9805
N of Items
52
89
Putaran I
Reliability Motivasi Pembelian Ulang
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
A N A L Y S I S
SCA.LE
(A L P H
A)
Item-total Statistics
Y1.1
Y1.2
Yl.3
Y1.4
Y1.5
y 1 . fi
Y1.7
Y1.8
Y1.9
Y1.10
Y1.11
Yl.12
Yl.13
Y1.14
Yl.15
Yl.16
Y1.17
Yl.l8
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
41.3696
41.6957
41.6087
41.5000
41.2826
41.5217
41.6522
41.8043
41.2609
41.5000
41.1739
41.8261
41.5652
41.5652
41.6522
41.5000
41.2391
41.5435
116.3271
118.6609
120.2879
117.1000
119.6739
125.3217
118.9430
119.8942
116.3749
117.8556
124.9913
119.6580
117.4957
119.9401
122.4097
117.1889
126.7193
118.1647
Corrected
ItemTotal
. Correlation
Alpha
if Item
Deleted
.8350
.8120
.6746
.7910
. 7630
.5fi?.4
.9514
.9519
.9541
.9522
.9527
.955fi
. 8118
-~1
. 7260
.8256
.7513
.4258
.8797
.7752
.7939
.5305
.7864
.4642
.8090
.9532
.9515
. 9529
.9581
.9513
.9524
.9523
.9566
.9522
. 9568
.9519
Reliability Coefficients
46.0
N of Cases
Alpha
=
.9558
N of Items
18
90
Explore
Uji Normalitas
Case Processing Summary
.
Cases
Valid
N
Kepuasan konsumen
Motivasi pembelian ulang
Percent
46
46
Missing
Percent
N
100.0%
100.0%
0
0
Total
N
Percent
46
46
.0%
.0%
100.0%
100.0%
Tests of Nonnallty
Kolmoaorov-Smimov•
Sig.
Statistic
df
Kepuasan konsumen
Motivasi pembelian ulang
.086
.107
46
46
•. This is a lower bound of the true significance.
a. Lilliefors Significance Correction
.200*
.200*
Shapiro-Wilk
Statistic
.970
.950
df
46
46
Sig.
.433
.084
91
Means
Uji Linieritas
Case Processing Summary
Included
N
Motivasl pembelian ulang
• Kepuasan konsumen
Percent
46
Cases
Excluded
N
Percent
100.0%
Total
N
46
.0%
0
Percent
100.0%
ANOVATablo
Motivasi pembelian Ulilng
.. Kepuasan konsumen
(c-orib~ned)
Linearity
Deviation from linearity
Between
Groups
Within Groups
Total
Sumo!
Souares
5903.246
3751.594
2151.653
126.667
6029.913
dl
35
1
34
10
45
Mean Square
168.664
3751.594
63.284
12.667
Measures of Association
R Sauared
R
Motivasi pembelian ulang
• Kepuasan konsumen
.789
.622
Eta
.989
Eta Squared
.979
F
13.316
296.178
4.996
Sia.
.000
.000
.005
92
Correlations
Correlations
Kepuasan
konsumen
Kepuasan konsumen
1-'earson corre1at1on
1.000
Sig. (2-tailed)
N
Motivasi pembelian ulang
Pearson Correlation
Sig. (2-tailed)
N
••. Correlation is significant at the 0.01 level (2-tailed).
46
.789.
.000
46
Motivasi
pembelian
ulanjj_
.789.
.000
46
1.000
46
93
Crosstabs
~ENDR
• Kepuasan konsumen Crosstabulatlon
Ke uasan konsumen
sangat
rendah
Lakl·l8kl
Perempuan
Total
count
%of Total
Count
% ofTotal
Count
%of Total
rendah
1
2.2%
8
. 17.4%
"1
2.2%
9
19.6%
1
2.2%
cukup
11
23.9%
1
2.2%
12
26.1%
tinQoi
17
37.0%
2
4.3%
19
41.3%
sanQattinaQi
5
10.9%
5
10.9%
Total
42
91.3%
4
8.7%
46
100.0%
GENDER • Motlvasl pembellan ulang Crosstabulatlon
rendah
GENDER
Laki -laki
Perempuan
Total
count
%of Total
Count
%of Total
Count
%of Total
16
34.8%
2
4;.3%
18
39.1%
Motivasi pembelian ulanq
tinggi
cukup
sangat tinggi
14
6
6
30.4%
13.0%
13.0%
2
4.3%
14
8
6
30.4%
17.4%
13.0%
Frequencies
Frequency Table
Kepua~n
Valid
sangat rendah
rendah
cukup
tinggi
sangat tinggi
Total
konsumen
Frequency
1
9
12
19
5
46
Percent
Valid Percent
Cumulative
Percent
2.2
2.2
2.2
19.6
26.1
41.3
10.9
100.0
19.6
26.1
41.3
10.9
100.0
21.7
47.8
89.1
100.0
Motlvasl pembellan ulang
Valid
rendah
cukup
tinggi
sangat tinggi
Total
Frequency
18
14
8
6
46
Percent
39.1
30.4
17.4
13.0
100.0
Valid Percent
39.1
30.4
17.4
13.0
100.0
Cumulative
Percent
39.1
69.6
87.0
100.0
Total
42
91.3%
4
8.7%
46
100.0%
94
Crosstabs
Case Processing Summary
Valid
N
Kepuasan l
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Puma Jual
Jns
Klmn
2
1 lnggrid
1
2 Yohanes Brahma C D
1
3 Huey
1
4 Ivan
1
5 Jun-Jun
1
6 Bambang_ Triyono
7 Jeffrey Wijaya
1
1
8 lrwan Suryono
1
9 Dhoni
1
10 Devany Prahas
2
11 Trifena
1
12 Anton Subagio
1
13 Edo Mahvel C
1
14 Agustinus Elbert
1
15 Vay
1
16 Ferlyx
1
17 Arief
1
18 Jonas N W
1
19 Santo so
1
20 Erwin Subagio
1
21 Freddy
1
22 Komang
1
23 Revaldi
Richard
Hartono
Lehman
1
24
1
25 Andre
1
26 Edward
1
27 Bpk Edi
1
28 Andhika H P
1
29 Sutanto
1
30 LucaS
1
31 Petrus
1
32 Rio
No
Nama
Usia
49
30
30
30
29
49
48
47
20
21
21
27
37
49
19
20
39
19
22
25
33
30
41
23
20
19
37
19
43
18
46
19
1
2
3
4
5
2
2
2
2
4
3
2
4
3
2
3
3
2
2
3
3
3
3
3
3
4
3
2
4
3
4
4
3
4
3
3
3
3
3
3
2
2
2
2
3
2
2
2
3
2
3
2
2
2
2
2
2
2
3
2
1
3
4
2
2
2
4
2
2
3
3
3
2
2
2
3
2
2
2
2
2
2
3
1
2
1
2
1
2
1
3
3
1
2
2
1
2
2
3
2
2
3
3
3
3
2
2
4
1
2
4
2
2
3
2
2
2
2
2
1
2
2
4
3
1
2
3
2
3
1
2
2
2
2
2
2
2
3
2
2
3
3
2
3
3
3
2
3
3
3
3
3
3
3
2
2
4
3
3
4
2
3
1
4
3
6
3
2
3
2
2
2
3
1
2
3
1
2
2
3
2
2
3
2
3
2
2
3
3
2
2
3
1
2
1
2
2
2
7
3
3
3
2
2
2
2
2
2
2
2
2
3
3
1
2
2
2
1
2
2
3
3
2
3
3
1
3
2
4
2
1
8
3
3
3
2
2
2
2
2
2
2
1
2
2
3
2
2
2
2
1
2
1
4
2
1
2
3
1
2
2
2
2
1
9
2
3
2
3
3
2
2
3
3
3
3
2
3
2
4
3
3
3
4
3
3
2
3
4
2
2
4
2
4
2
3
3
10 11
3
3
3
2
3
3
2
2
2
2
3
3
2
2
2
3
3
2
3
4
3
3
3
2
2
2
3
2
2
2
2
4
3
4
3
3
3
3
2
2
3
3
2
4
2
3
1
3
3
2
1
2
2
3
3
2
2
4
1
2
2
2
2
2
12 13 14 15 16 17 18 19 20 21
2
2
2
3
3
2
2
3
3
2
4
2
4
2
3
3
3
3
4
3
4
2
2
3
2
1
4
2
3
3
3
3
3
3
3
2
2
3
3
3
2
4
3
3
4
3
2
2
2
3
1
2
1
3
4
2
2
4
1
3
2
1
3
2
3
4
3
3
3
3
2
2
2
2
1
3
3
3
2
2
3
2
1
2
2
4
3
2
3
4
2
3
2
1
3
2
3
3
3
2
3
2
3
3
3
3
2
3
3
3
2
3
2
2
1
2
2
4
3
1
3
3
1
3
2
2
2
1
2
2
2
3
3
2
2
2
3
3
3
2
2
3
4
2
2
3
4
3
3
2
2
4
2
2
3
2
2
3
3
3
2
2
2
3
3
2
2
2.
3
2
2
2
3
2
3
3
3
3
3
3
3
2
2
3
3
2
4
2
4
4
3
2
3
2
3
2
3
3
3
3
2
3
2
3
3
3
3
2
3
2
3
3
2
3
2
3
2
2
3
2
2
2
2
1
2
2
3
3
2
3
3
1
3
1
3
2
3
3
2
2
2
3
1
2
2
3
2
1
3
4
2
3
2
3
2
2
2
3
2
3
3
3
2
3
3
2
3
2
3
2
4
2
3
3
3
3
4
2
3
4
2
1
3
2
3
2
3
3
2
2
2
3
3
2
2
2
3
2
3
2
3
2
3
3
4
3
3
3
4
2
2
3
2
1
4
2
4
4
3
3
22 23 24 25 26 27
2
2
2
3
3
2
2
3
3
2
3
2
2
2
4
2
3
3
4
3
4
2
2
3
2
2
4
2
4
3
3
3
3
2
3
2
2
1
3
2
2
1
2
2
3
3
3
2
3
2
3
3
3
3
3
3
2
2
2
1
2
2
2
1
2
1
3
2
2
2
3
1
2
1
2
2
2
3
2
3
2
2
1
2
2
3
2
1
2
4
2
3
2
3
3
2
2
2
2
2
2
3
1
3
3
1
3
3
3
3
3
3
3
3
3
3
3
2
2
4
2
1
3
2
3
1
3
3
2
3
2
3
3
3
3
4
3
3
3
3
3
2
4
3
2
3
4
3
3
2
2
3
3
1
4
2
3
3
3
3
3
2
3
3
2
2
3
2
2
3
1
3
2
3
1
2
2
3
1
2
2
3
2
2
3
4
2
2
2
2
2
2
No
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Nama
Munir
Robby
Felicia
Dwi Janto
Bambang lnanto
Mikael Dwi P
Leo
Kuncoro
Enrico
Tony Haryanto
Lisa
Jovita
Daniel
Pramono
Jns
Klmn
1
1
2
1
1
1
1
1
1
1
2
1
1
1
Usia
38
20
23
51
56
19
32
26
19
25
19
23
19
38
1
4
3
4
4
4
3
3
4
3
3
3
3
2
1
2
2
2
2
4
1
3
2
2
2
3
3
2
2
2
3
1
2
2
1
1
3
2
1
2
2
2
2
2
1
4
1
2
3
1
2
2
2
2
2
2
2
2
2
1
5
4
3
3
4
3
2
3
4
2
3
2
3
2
1
6
2
2
1
1
2
3
2
2
2
3
2
2
2
1
7
2
2
3
1
2
3
1
2
1
2
2
2
1
2
8
1
2
2
1
2
4
2
2
1
2
2
2
1
1
9
4
3
3
4
3
2
2
3
2
3
3
3
2
1
10 11
1
2
2
1
2
3
2
2
3
2
2
2
2
1
2
3
3
4
2
2
3
3
1
3
2
3
2
3
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
4
3
3
4
3
2
3
3
1
3
2
3
2
1
4
3
3
2
3
4
2
2
3
2
3
2
3
1
2
2
2
2
2
3
3
2
3
2
3
2
2
2
1
2
3
2
2
3
2
2
3
2
3
2
1
1
4
3
3
4
3
2
3
2
1
2
3
3
2
1
3
3
4
3
4
2
3
3
1
2
2
3
3
2
1
2
2
2
2
3
2
3
4
2
2
2
3
1
1
2
3
1
2
3
2
2
4
2
2
2
2
1
4
3
2
4
3
2
2
3
1
2
2
3
2
1
3
3
3
3
4
2
3
3
4
2
2
3
2
2
4
3
3
3
3
2
3
3
1
2
2
3
2
1
1
2
1
1
2
2
2
2
4
2
2
2
2
1
2
2
2
1
1
3
3
2
4
3
3
2
2
2
3
3
2
3
4
4
3
3
1
2
2
3
2
2
4
3
3
4
3
2
3
4
1
2
2
3
2
1
1
2
2
2
2
4
2
2
3
3
3
2
2
1
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
Jns
Klmn
2
1 lnggrid
1
2 Yohanes Brahma C D
1
3 Huey
1
4 Ivan
1
5 Jun-Jun
6 Bambang Triyono
1
7 Jeffrey Wijaya
1
1
8 lrwan Suryono
1
9 Dhoni
1
10 Devarly Prahas
2
11 Trifena
1
12 Anton Subagio
1
13 Edo Mahvel C
1
14 Agustinus Elbert
1
15 Vay
1
16 Ferlyx
1
17 Arief
1
18 Jonas N W
1
19 Santoso
1
Subagio
Erwin
20
1
21 Freddy_
1
22 Komang
1
23 Revaldi
1
24 Richard Hartono Lehman
1
25 Andre
1
26 Edward
1
27 Bpk Edi
1
28 Andhika H P
1
29 Sutanto
1
30 LucaS
1
31 Petrus
1
32 Rio
No
Nama
Usia
49
30
30
30
29
49
48
47
20
21
21
27
37
49
19
20
39
19
22
25
33
30
41
23
20
19
37
19
43
18
46
19
28 29 30 31
2
2
2
3
3
3
2
3
3
2
4
2
3
2
4
2
3
3
4
3
3
2
2
3
3
1
3
2
3
2
3
3
2
2
2
3
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
1
2
4
3
2
4
3
3
2
3
4
2
2
2
2
3
3
3
3
3
2
4
3
3
3
4
3
1
3
4
3
3
2
2
4
2
1
3
2
3
4
3
4
2
2
2
2
3
2
2
3
3
2
3
2
3
2
3
3
3
3
4
3
4
2
2
3
2
1
4
2
3
2
4
3
32 33 34 35 36 37 38 39 40 41
2
2
2
3
3
2
1
4
3
3
3
2
3
2
4
3
4
2
4
3
4
2
2
3
2
1
3
2
4
3
4
3
2
2
2
2
3
2
2
3
3
4
4
2
3
3
4
2
3
3
4
3
3
2
2
4
2
2
4
2
3
1
4
3
2
2
2
2
3
2
2
3
3
2
3
2
3
2
3
3
3
3
4
3
4
2
2
3
3
1
3
2
4
3
4
3
3
3
3
3
1
2
3
1
2
3
2
3
3
3
1
2
2
2
1
2
2
3
3
2
2
4
1
3
1
2
3
3
3
3
3
2
2
2
2
3
2
2
2
3
1
2
3
2
1
2
1
3
3
1
3
4
1
3
2
1
2
2
2
1
3
2
3
2
4
2
2
2
2
3
2
3
2
3
3
3
3
2
2
3
3
3
4
4
3
3
3
4
3
4
3
4
4
2
3
4
2
3
4
2
3
2
2
1
2
2
2
3
2
3
2
2
1
2
2
2
3
1
2
4
1
3
2
3
2
2
2
3
3
3
3
4
3
2
3
3
3
2
4
3
3
3
4
3
3
2
2
3
3
1
3
2
4
2
3
3
2
2
2
3
3
2
2
3
3
1
3
2
3
2
3
3
2
3
4
3
3
2
3
4
2
1
4
2
4
3
3
3
2
2
2
3
3
3
2
3
3
3
3
2
3
2
3
3
3
3
4
3
3
2
2
4
2
42 43 44 45 46 47 48 49 50 51 52 53 54
2
2
2
2
2
2
2
4
2
3
4
2
3
2
3
3
1
3
4
3
3
2
2
3
3
1
1
1
2
4
4
4
3
3
2
3
3
3
4
2
1
2
2
2
3
2
3
3
2
3
2
3
2
3
3
2
3
4
3
4
2
2
3
3
1
3
2
4
3
4
4
3
3
3
2
4
3
3
2
2
2
2
3
3
3
1
3
2
4
1
2
1
3
2
2
3
4
1
3
2
3
2
2
3
3
3
3
3
3
4
1
2
3
3
3
3
3
2
2
3
2
1
2
2
3
3
1
3
4
2
3
2
2
2
2
3
3
3
3
2
3
2
2
2
2
2
3
3
3
3
3
1
3
3
2
2
3
2
3
2
2
3
2
3
1
2
2
2
1
2
2
3
3
2
2
4
2
3
2
4
1
1
2
2
3
2
2
1
2
1
2
2
1
3
3
1
3
1
3
2
2
2
2
2
2
2
3
2
2
3
2
3
2
3
3
3
3
4
3
3
2
3
3
2
2
4
2
4
2
4
3
3
3
3
3
3
3
3
3
3
2
2
3
2
3
1
2
2
3
1
2
1
3
3
2
3
3
1
3
1
1
2
3
2
2
2
3
4
3
2
4
2
3
3
2
3
2
3
2
3
3
3
3
4
2
2
3
2
1
3
2
3
3
3
3
3
3
3
3
3
3
3
2
4
3
3
3
3
2
2
3
2
3
1
2
1
3
3
2
4
4
3
3
2
2
3
2
2
2
2
2
2
3
2
3
3
2
3
2
3
2
3
3
2
2
4
3
3
2
2
3
3
2
3
2
3
3
3
3
2
3
2
2
1
3
3
4
2
2
4
3
3
3
3
3
3
3
4
3
4
2
2
4
2
2
4
2
4
2
4
3
3
3
3
3
2
3
3
1
3
3
2
3
2
3
1
2
2
3
1
2
1
3
3
1
3
4
1
3
1
4
1
1
No
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Nama
Munir
Robby
Felicia
Dwi Janto
Bambang lnanto
Mikael Dwi P
Leo
Kuncoro
Enrico
TonyHaryanto
Lisa
Jovita
Daniel
Pramono
Jns
Klmn
1
1
2
1
1
1
1
1
1
1
2
1
1
1
Usia
38
20
23
51
56
19
32
26
19
25
19
23
19
38
28 29 30 31
3
3
3
3
4
2
2
4
1
2
3
3
2
2
1
3
3
3
2
2
3
2
1
3
3
3
1
4
3
3
3
3
3
3
3
3
1
2
2
3
1
2
3
3
2
4
3
2
3
4
2
2
2
3
2
2
32 33 34 35 36 37 38 39 40 41
4
3
3
4
4
2
3
3
4
3
3
3
2
1
3
3
2
3
4
2
2
2
1
2
2
3
2
2
4
3
3
3
3
2
3
3
1
3
3
3
2
1
3
2
1
1
4
3
1
2
4
2
2
2
2
3
2
2
2
2
2
2
2
1
3
2
2
4
2
2
2
1
2
2
1
3
2
2
4
2
2
2
2
2
4
3
3
2
4
4
3
4
4
4
4
3
2
4
3
3
4
3
3
3
3
3
1
3
3
3
2
2
3
2
3
3
4
2
2
4
2
2
2
3
2
2
4
3
3
4
3
2
3
3
1
2
2
3
2
1
42 43 44 45 46 47 48 49 50 51
3
2
3
3
4
3
2
3
4
3
2
3
1
2
4
3
3
4
3
2
3
3
1
2
2
3
1
1
2
2
2
2
1
3
2
2
4
2
2
2
21
2
1
3
2
2
2
4
3
4
3
3
3
2
2
1
1
3
4
2
2
2
3
3
2
2
2
4
2
3
3
2
2
2
2
4
2
2
1
2
2
2
1
2
3
3
3
4
4
2
4
3
1
3
3
3
2
2
4
3
2
2
3
4
2
2
3
2
2
2
3
4
3
3
3
3
4
2
4
3
1
2
2
3
2
2
1
3
2
2
2
4
2
3
3
3
3
2
2
1
52 53 54
4
3
3
3
3
2
3
3
1
2
2
3
2
1
4
3
4
4
4
3
3
3
2
3
3
3
2
1
4
3
2
2
4
4
2
2
4
2
2
2
1
4
Tabel Coding Motivasi Pembelian Ulang
Jns
Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
1 lnggrid
2
49
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
2 Yohanes Brahma C D
1
30
1
2
1
3
3
2
4
4
1
1
2
1
4
3
4
2
2
3
3 Huey
1
30
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
4 Ivan
1
30
2
2
3
3
2
2
3
3
2
2
3
2
3
3
2
3
3
2
5 Jun-Jun
1
29
3
3
3
3
2
3
3
3
3
2
2
2
2
3
3
3
2
2
6 Bambang Triyono
1
49
2
2
2
2
2
3
3
3
2
2
3
2
3
2
3
2
2
2
7 Jeffrey Wijaya
1
48
2
2
2
4
2
1
3
4
2
2
2
1
2
3
4
3
2
2
8 lrwan Suryono
1
47
4
3
3
2
1
3
2
2
4
3
3
3
1
2
2
2
2
3
9 Dhoni
1
20
1
1
1
4
4
3
4
4
1
1
3
1
4
4
3
4
4
1
1
21
1
1
1
3
2
3
3
4
3
2
2
1
4
3
3
2
2
2
2
2
1
1
2
2
3
2
2
2
Nama
No
10 Oevarly Prahas
11 Trifena
2
21
3
3
3
1
2
3
2
3
3
3
3
2
3
3
2
3
3
2
2
1
27
2
2
2
2
3
3
3
13 Edo Mahvel C
1
37
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
14 Agustinus Elbert
1
49
2
2
2
3
3
3
3
3
2
2
2
2
3
3
3
3
3
2
15 Vay
1
19
3
3
4
1
2
3
1
2
4
4
4
3
1
2
2
1
2
3
16 Ferlyx
1
20
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
17 Arief
1
39
3
2
2
2
2
3
2
3
3
3
4
2
3
2
2
2
3
2
18 Jonas N W
1
19
3
2
3
3
2
3
3
3
2
3
3
2
2
3
3
2
3
2
19 Santo so
1
22
4
4
3
1
2
4
1
4
4
4
4
4
1
1
4
1
1
4
20 Erwin Subagio
1
25
3
3
2
2
2
3
2
2
3
3
3
3
2
2
2
2
2
3
21 Freddy
1
33
2
2
2
2
2
2
2
3
3
2
3
2
2
3
3
3
2
3
22 Komang
1
30
2
2
2
3
3
2
3
3
2
2
2
2
3
3
2
3
3
2
23 Revaldi
1
41
2
2
1
4
3
2
3
3
2
2
4
2
4
2
4
4
2
1
12 Anton Subagio
Jns
Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
24 Richard Hartono Lehman
1
23
4
3
3
2
1
3
2
1
4
3
3
3
1
2
1
1
1
4
25 Andre
1
20
1
1
1
4
4
3
4
4
1
1
3
1
4
4
3
4
4
1
26 Edward
1
19
1
1
1
4
4
1
4
4
1
1
2
1
3
4
4
4
2
1
27 Bpk Edi
1
37
4
4
4
1
1
3
2
2
4
4
4
3
2
2
2
1
2
4
28 Andhika H P
1
19
2
2
2
3
3
2
3
3
2
2
2
2
3
3
3
3
3
2
29 Sutanto
1
43
4
3
3
1
2
3
2
2
4
3
3
3
1
2
2
2
2
4
30 LucaS
1
18
4
2
3
2
1
2
3
4
3
2
1
2
3
4
3
3
2
1
31 Petrus
1
46
4
4
3
2
1
3
2
1
4
4
3
3
2
2
1
1
2
3
32 Rio
1
19
3
2
2
2
2
2
2
3
3
2
3
2
2
2
2
2
2
3
33 Munir
1
38
3
1
4
4
3
2
4
4
4
4
2
4
3
4
4
2
2
34 Robby
1
20
4
4
3
2
1
3
2
1
4
4
3
3
2
2
1
1
2
3
35 Felicia
2
23
3
3
3
2
1
3
2
3
3
3
3
3
2
2
3
2
2
3
36 Dwi Janto
1
51
3
3
3
2
2
3
2
2
3
3
4
3
2
1
2
2
2
3
37 Bambang lnanto
1
56
3
2
3
4
3
1
4
3
3
4
4
1
4
3
4
4
3
3
38 Mikael Dwi P
1
19
1
1
1
4
3
2
4
4
2
1
1
1
4
3
4
3
1
1
39 Leo
1
32
3
2
3
2
2
2
2
3
3
2
1
2
3
2
3
2
2
3
40 Kuncoro
1
26
3
3
2
2
3
3
3
2
3
3
3
3
2
2
2
2
2
3
41 Enrico
1
19
2
2
1
3
3
2
3
4
1
1
1
2
3
4
1
4
3
1
42 Tony Haryanto
1
25
2
3
2
2
3
2
3
3
2
2
3
2
3
3
3
3
3
2
43 Lisa
2
19
3
2
2
2
3
2
3
3
2
2
3
2
3
3
3
3
3
2
44 Jovita
1
23
3
2
3
2
2
3
2
2
3
3
3
2
2
2
2
2
2
3
3
2
3
2
3
2
3
2
2
2
2
2
2
3
4
2
1
1
1
3
4
3
4
4
2
3
No
45 Daniel
46 Pramono
Nama
1
1
19
38
2
3
3
2
2
2
4
1
4
3
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual
No.
1
2
Jns Klmn
2
1
Usia
49
30
1
2
2
2
3
2
4
2
5
2
6
2
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
2
2
2
2
2
2
2
2
2
2
2
2
3
3
2
2
2
2
2
2
3
2
2
3
2
2
2
2
2
3
2
2
3
2
2
2
1
2
2
2
3
2
3
2
2
3
2
2
2
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
30
2
2
2
2
1
30
2
3
3
2
2
3
3
3
3
3
3
3
2
2
3
3
3
3
3
3
3
3
3
3
2
3
5
1
29
4
3
3
3
3
3
3
3
3
2
3
3
2
2
2
3
3
2
2
3
3
3
3
2
2
3
3
6
1
49
3
3
3
3
2
3
3
3
2
2
2
2
3
2
3
2
2
2
3
3
2
2
4
3
3
3
3
7
1
48
2
3
2
1
2
2
3
3
2
3
3
2
3
3
2
2
2
2
2
2
2
2
2
2
1
3
2
8
1
47
4
2
3
4
3
4
3
3
3
3
4
3
3
3
2
2
2
2
2
3
2
3
3
2
3
4
3
9
1
20
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
3
3
3
3
3
3
3
3
2
3
3
3
10
1
21
2
3
3
1
2
2
3
3
3
3
3
2
4
3
2
3
2
2
2
2
2
2
4
2
1
3
2
11
2
21
3
3
3
3
3
4
3
4
3
2
3
4
3
4
3
3
2
3
3
3
3
3
3
2
3
3
4
12
1
27
3
2
3
3
3
3
3
3
2
2
2
2
3
2
2
2
2
2
2
2
2
2
3
2
3
3
2
13
1
37
2
3
3
2
3
3
2
3
3
3
2
4
4
2
2
2
3
3
3
3
3
2
3
3
3
3
3
14
1
49
2
2
2
3
2
2
2
2
2
2
2
2
3
2
2
3
2
2
2
2
2
2
3
2
3
2
2
15
1
19
3
3
4
3
3
3
4
3
4
3
4
3
2
3
3
4
3
3
3
4
3
4
4
3
3
4
4
16
1
20
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
2
3
3
3
2
3
2
3
2
3
3
3
4
3
2
3
3
3
4
17
18
1
1
39
19
3
3
4
3
3
2
3
3
3
3
2
3
2
3
3
4
3
3
3
3
2
3
3
3
3
3
"3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
3
3
4
2
4
4
4
4
3
4
1
4
4
4
3
4
4
3
3
4
4
1
22
3
3
4
3
4
3
4
4
20
1
25
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
21
1
33
4
3
4
3
3
3
3
4
3
3
3
4
1
3
3
3
3
3
3
4
4
4
4
3
3
3
3
22
1
30
3
2
2
1
2
2
2
1
2
2
2
2
3
1
1
2
2
2
2
2
2
2
2
2
2
2
2
23
1
41
2
3
2
2
2
2
2
3
3
2
2
2
4
2
2
2
2
2
3
3
2
2
3
3
2
2
3
19
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (lanjutan)
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 26
24
1
23
4
4
4
4
4
3
3
4
4
3
3
3
2
3
4
4
3
3
4
4
3
3
3
4
4
3
3
25
1
20
3
2
3
3
3
3
2
3
2
3
3
2
2
2
2
2
3
2
2
2
2
2
3
3
2
3
2
26
1
19
4
1
3
2
3
2
2
2
2
1
2
1
4
1
2
2
2
2
1
1
1
2
2
1
1
1
1
27
1
37
4
3
4
3
4
4
4
4
4
4
4
4
1
3
4
3
4
4
3
3
4
4
4
3
3
4
3
28
1
19
3
3
3
2
2
3
2
3
2
3
2
2
3
2
2
2
2
2
2
2
2
2
3
2
2
2
3
29
1
43
4
3
3
4
3
4
3
3
4
3
3
3
2
3
3
2
4
4
3
3
4
4
4
3
3
3
3
1
2
3
1
3
1
3
2
3
1
3
1
4
3
3
4
2
2
2
4
3
3
2
1
3
3
3
4
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
2
3
3
3
30
31
1
1
18
3
27
46
3
3
3
3
3
3
3
3
4
4
3
3
3
3
2
3
4
3
2
2
3
3
3
3
3
3
3
3
3
32
1
19
3
33
1
38
4
3
4
4
4
3
3
4
4
4
2
4
4
3
4
4
3
4
4
4
3
4
4
3
3
4
4
34
1
20
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
35
2
23
4
3
3
2
3
4
2
3
3
3
3
3
3
3
2
3
4
3
2
2
3
3
4
3
2
3
3
36
1
51
4
1
4
4
4
4
4
4
4
4
4
4
2
3
3
4
3
3
4
4
3
3
4
4
3
4
3
37
1
56
4
4
4
3
3
3
3
3
3
3
2
3
3
3
3
3
4
3
3
3
4
3
3
4
4
3
3
38
1
19
3
2
2
3
2
2
2
1
2"
2
2
2
4
2
2
2
2
2
2
2
2
2
3
2
4
2
1
39
1
32
3
3
3
3
3
3
4
3
2
3
3
3
2
2
3
3
3
3
3
2
3
3
3
2
3
3
3
40
1
26
4
3
4
3
4
3
3
3
3
3
3
3
2
3
3
2
3
2
3
3
3
3
3
3
3
4
3
41
1
19
3
3
3
3
2
3
4
4
2
2
1
1
3
2
2
1
1
1
1
1
4
1
1
1
1
1
2
42
1
25
3
2
3
3
3
2
3
3
3
3
3
3
2
3
3
2
2
3
3
2
2
2
3
2
2
2
2
43
2
19
3
2
3
3
2
3
3
3
3
3
2
2
3
2
2
3
2
3
3
2
2
2
3
2
2
2
2
44
1
23
3
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
45
1
19
3
3
3
3
3
3
4
4
3
3
3
3
2
3
4
3
2
2
3
3
3
3
3
3
3
3
3
4
3
3
4
4
4
2
4
4
3
4
4
4
4
4
3
4
4
3
3
4
4
46
1
38
4
3
4
4
3
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
No.
Jns Klmn
Usia
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
54
1
2
49
2
1
30
2
2
2
2
2
2
2
2
2
3
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
3
2
3
1
30
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
4
1
30
3
3
2
2
3
2
2
2
2
3
2
3
3
3
2
2
3
2
2
2
2
2
3
2
2
2
2
5
1
29
3
3
3
3
3
3
3
4
2
1
3
3
3
3
2
2
1
2
3
4
2
2
4
2
2
1
3
6
1
49
3
3
3
2
2
2
2
3
3
3
3
3
2
3
2
3
2
2
2
2
2
2
3
2
3
3
2
7
1
48
2
3
3
2
1
2
2
2
3
3
2
3
2
2
2
2
2
1
3
2
2
2
2
2
2
3
2
a
1
47
3
4
3
3
4
3
3
4
3
3
2
4
3
3
4
3
3
4
3
3
3
2
4
3
3
4
4
9
1
20
3
3
3
3
3
3
3
3
3
3
2
3
3
3
2
3
3
3
3
3
2
2
2
1
3
2
2
10
1
21
2
3
2
2
3
4
2
2
2
2
1
2
1
3
3
2
3
2
3
2
2
3
3
2
2
2
2
11
2
21
4
3
4
3
3
4
3
3
3
3
1
3
3
3
4
3
3
2
3
3
3
3
3
2
3
4
3
12
1
27
2
3
3
2
2
2
2
2
3
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
3
2
13
1
37
3
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
2
2
3
3
3
3
3
2
3
3
3
2
2
2
2
2
2
2
3
2
3
2
3
.4
14
15
16
1
1
49
19
2
4
3
2
2
3
2
2
2
2
2
2
2
2
2
2
3
4
3
4
4
3
4
4
3
1
4
3
3
3
3
4
3
3
4
3
4
3
3
3
3
3
2
3
3
3
2
2
3
3
3
3
3
2
3
2
3
3
3
2
2
3
3
1
20
2
3
3
3
3
3
3
1
3
4
3
3
3
2
3
1
3
2
3
1
2
3
2
3
3
3
3
3
3
2
3
3
17
1
39
18
1
19
3
3
3
3
2
3
3
3
3
3
2
3
3
3
3
3
1
3
3
3
3
2
3
2
2
3
2
19
1
22
4
3
4
4
4
4
4
4
4
4
1
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
20
1
25
3
3
3
3
3
3
3
3
3
3
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
21
1
33
3
3
3
4
4
3
4
3
4
3
3
3
3
3
3
4
4
3
4
3
3
4
4
4
3
4
4
22
1
30
2
1
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
3
2
2
2
2
2
2
2
2
23
1
41
2
2
2
2
2
2
2
2
2
2
1
2
3
2
2
2
3
2
3
2
3
2
2
2
2
2
2
Tabel Coding Kepuasan Konsumen Terhadap Pelayanan Purna Jual (Lanjutan)
No.
Jns Klmn
Usia
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
4
4
3
3
4
3
3
4
4
3
3
4
4
3
3
3
45
46
47
48
49
50
51
52
53
54
3
3
4
4
24
1
23
3
4
4
3
3
3
3
25
1
20
3
3
2
2
2
2
3
3
2
3
2
3
2
2
3
3
2
2
2
3
2
2
2
1
3
2
2
26
1
19
1
2
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
2
1
1
2
2
1
27
1
37
3
4
3
4
3
4
3
4
4
4
3
3
4
1
3
3
4
3
4
3
4
4
3
2
3
4
4
28
1
19
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
29
1
43
3
3
3
3
4
3
4
4
3
3
3
4
4
4
3
4
3
3
4
3
4
4
3
3
3
4
4
30
1
18
2
2
4
2
3
1
3
3
4
2
3
2
3
4
3
3
2
3
2
1
2
4
3
3
3
2
1
31
1
46
3
3
3
4
4
4
4
3
3
3
4
3
3
4
3
4
3
3
3
4
4
3
3
2
3
4
4
32
1
19
3
4
4
3
3
3
3
3
4
3
3
3
3
3
4
4
3
3
4
3
3
2
3
3
3
3
4
33
1
38
3
1
3
3
4
3
4
2
3
3
1
3
3
4
3
4
3
4
3
1
3
1
3
4
4
4
1
34
1
20
3
3
3
3
3
3
3
3
3
3
2
3
2
3
2
3
3
2
3
3
3
2
3
2
3
3
2
35
2
23
3
3
3
2
3
2
3
4
3
3
2
4
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
36
1
51
3
3
3
4
4
3
3
4
3
3
3
3
3
4
3
4
3
3
3
3
4
3
3
3
3
4
3
4
3
1
4
4
1
3
4
3
4
3
4
3
4
2
4
2
4
3
3
4
1
2
2
1
3
2
2
3
2
2
1
2
2
2
1
2
1
2
3
1
37
38
39
1
1
1
56
19
32
4
2
3
2
·2
3
3
4
2
2
2
2
2
2
3
3
3
3
2
3
4
3
3
2
3
2
3
2
3
3
2
3
3
4
3
4
3
3
3
3
4
3
2
3
3
3
3
1
3
4
3
3
3
3
1
3
3
3
2
3
3
3
40
1
26
4
2
3
2
3
41
1
19
1
1
1
2
4
1
1
1
1
1
1
1
2
1
4
1
1
2
1
2
1
2
1
2
1
2
1
42
1
25
2
3
2
2
3
2
3
3
3
3
1
3
2
2
3
2
3
2
3
3
3
3
2
2
2
3
3
43
2
19
3
3
2
2
3
2
3
3
3
3
1
3
2
2
2
2
3
2
3
3
3
3
2
2
2
3
3
44
1
23
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
45
1
19
3
4
4
3
3
3
3
3
4
3
3
3
3
3
4
4
3
3
4
3
3
2
3
3
3
3
4
46
1
38
3
1
3
3
4
3
4
2
3
3
1
3
3
4
3
4
3
4
3
1
3
1
3
4
4
4
1
Tabel Coding Motivasi Pembelian Ulang
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
1
2
49
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
30
1
2
1
2
2
2
1
1
1
1
2
1
1
2
1
3
3
3
3
1
30
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
4
1
30
2
2
3
2
3
2
2
2
2
2
3
2
2
2
3
2
2
2
5
1
29
3
3
3
2
3
3
2
2
3
2
2
2
3
2
2
2
3
2
2
3
3
3
2
2
2
2
3
3
1
49
2
2
2
2
2
3
3
2
7
1
48
2
2
2
1
3
1
2
1
2
2
2
1
3
2
1
2
3
2
8
1
47
4
3
3
3
4
3
3
3
4
3
3
3
4
3
3
3
3
3
9
1
20
1
1
1
1
1
3
1
1
1
1
3
1
1
1
2
1
1
1
10
1
21
1
1
1
2
3
3
2
1
3
2
2
1
1
2
2
3
3
2
11
2
21
3
3
3
4
3
3
3
3
3
3
3
3
3
4
4
3
3
3
12
1
27
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
3
3
2
13
1
37
2
2
2
3
3
2
3
2
3
2
3
2
3
2
2
2
3
3
14
1
49
2
2
2
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
15
1
19
3
3
4
4
3
3
4
3
4
4
4
3
4
3
3
4
3
3
16
1
20
2
2
2
3
3
2
3
2
3
2
3
2
3
2
2
2
3
3
17
1
39
3
2
2
3
3
3
3
2
3
3
4
2
2
3
3
3
2
2
18
1
19
3
2
3
2
3
3
2
2
2
3
3
2
3
2
2
3
2
2
19
1
22
4
4
3
4
3
4
4
1
4
4
4
4
4
4
1
4
4
4
20
1
25
3
3
2
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
3
2
3
2
2
2
3
3
2
3
2
2
2
3
1
1
3
1
6
21
22
23
1
33
2
2
2
3
3
2
3
2
2
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
4
2
1
1
30
2
2
2
1
41
2
2
1
Tabel Coding Motivasi Pembelian Ulang (lanjutan)
No.
Jns Klmn
Usia
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
24
1
23
4
3
3
3
4
3
3
4
4
3
3
3
4
3
4
4
4
4
25
1
20
1
1
1
1
1
3
1
1
1
1
3
1
1
1
2
1
1
1
26
1
19
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
3
1
27
1
37
4
4
4
4
4
3
3
3
4
4
4
3
3
3
3
4
3
4
28
1
19
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
29
1
43
4
3
3
4
3
3
3
3
4
3
3
3
4
3
3
3
3
4
1
18
4
2
3
3
4
2
2
1
3
2
1
2
2
3
1
4
4
3
3
4
3
3
4
4
4
4
3
3
30
2
1
2
1
46
4
3
3
3
3
32
1
19
3
2
2
3
3
2
3
2
3
2
3
2
3
3
3
3
3
3
33
1
38
3
1
4
1
2
2
1
3
4
4
4
2
1
2
1
1
3
2
34
1
20
4
4
3
3
4
3
3
4
4
4
3
3
3
3
4
4
3
3
35
2
23
3
3
3
3
4
3
3
2
3
3
3
3
3
3
2
3
3
3
36
1
51
3
3
3
3
3
3
3
3
3
3
4
3
3
4
3
3
3
3
37
1
56
3
2
3
1
2
1
1
2
3
4
4
1
1
2
1
1
2
3
38
1
19
1
1
1
1
2
2
1
1
2
1
1
1
1
2
1
2
4
1
39
1
32
3
2
3
3
3
2
3
2
3
2
1
2
2
3
2
3
3
3
40
1
26
3
3
2
3
2
3
2
3
3
3
3
3
3
3
3
3
3
3
41
1
19
2
2
1
2
2
2
2
1
1
1
1
2
2
1
4
1
2
1
42
1
25
2
3
2
3
2
2
2
2
2
2
3
2
2
2
2
2
2
2
43
2
19
3
2
2
3
2
2
2
2
2
2
3
2
2
2
2
2
2
2
44
1
23
3
2
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
45
1
19
3
2
2
3
3
2
3
2
3
2
3
2
3
3
3
3
3
3
1
2
1
1
3
2
31
46
1
38
3
1
4
1
2
2
1
3
4
4
4
2
85
Putaran I
Reliability Kepuasan Konsumen terhadap Pelayanan Purna
Jual
******
R
Method 1 (space saver) will be used for this analysis ******
E L I A B I L I T Y
A N A L Y S I S
A)
S C A L E
(A L P H
Item-total Statistics
Scale
Mean
if Item
Deleted
X1.1
X1.2
X1.3
X1.4
X1.5
X1.6
X1.7
X1.8
X1.9
Xl.lO
Xl.ll
X1.12
X1.13
Xl.14
X1.15
X1.16
X1.17
X1.18
X1.19
X1.20
X1.21
Xl. 22
X1.23
X1.24
X1.25
X1.26
X1.27
Xl.28
X1.29
Xl.30
X1.31
Xl-. 32
X1.33
X1.34
X1.35
X1.36
144.0435
144.4565
144.0870
144.3043
144.3261
144.2609
144.2609
144.0870
144.2609
144.3261
144.4565
144.3478
144.5217
144.5652
144.4565
144.4565
144.4783
144.4783
144.4565
144.4348
144.3696
144.4130
144.0435
144.5652,
144.5435
144.2609
144.3913
144.4348
144.3913
144.3478
14·1. 4565
144.2174
144.4565
144.3696
144.3913
144.3043
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
735.4647
737.9870
728.8367
727.8164
727.8246
736.2415
733.0415
728.4812
724.6415
728.0024.
731.3203
718.0097
778.0773
728.3845
723.9425
727.2314
730.7440
727.7217
723.5870
722.8290
730.5937
720.1589
729.6425
726.4290
728.2092
722.9971
725.7990
723.6734
737.1768
725.9652
721.4981
722.2184
724.0314
720.5937
724.6435
720.3498
.5113
.4612
.7212
• 6453
.6922
.5529
.5560
.6650
.8134
.7582
.5892
.8674
-.4949
.6766
.7480
.6945
. 6271
.7078
.7888
.7815
.6045
.8559
.7032
. 7279
. 6290
.7856
. 7517
.7928
.4149
.6749
.8430
• 7157
.6925
.8618
.6478
. 7990
.9772
. 9773
. 9768
.9769
. 9768
.9771
. 9771
.9769
.9766
. 9767
.9770
. 9764
.9798
.9768
.9767
. 9768
.9770
.9768
.9766
.9766
. 9770
. 9764
.9768
.9767
. 9770
. 9766
.9767
. 9766
.9775
.9768
. 9765
.9767
.9768
. 9764
. 9769
. 9765
86
X1.37
144.3913
727.1768
. 7152
. 9768
Xl.38
145.2174
744.3961
.2286
.9780
Xl.39
Xl. 40
X1.41
144.3043
144.4565
144.3696
726.8831
722.8758
722.8604
. 7630
.7746
. 7164
. 9767
.9766
.9767
R E L I A B I L I T Y
A N A L Y S I S
S C A L E
(A L PH
A)
Item-total Statistics
Xl. 42
Xl.43
Xl. 44
X1.45
X1.46
Xl.47
Xl. 48
X1.49
X1.50
Xl. 51
X1.52
X1.53
X1.54
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
144.4130
144.3913
144.5000
144.6522
144.2609
144.5652
144.3913
144.6087
144.4348
144.7174
144.5000
144.1522
144.5652
732.6034
715.3546
723.0556
722.5874
723.8860
732.9179
722.5546
734.7324
725.9401
727.7184
726.9667
723.0208
720.6068
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
.5209
.8552
.7330
.7340
.7630
• 5135
.8026
. 4511
.7337
.6409
.7994
.7303
. 6232
. 9772
.9764
. 9767
• 9767
. 9766
.9772
.9766
.9774
. 9767
.9769
. 9766
.9767
.9771
Reliability Coefficients
N of Cases =
Alpha =
.9773
46.0
N of Items
54
87
Putaran II
Reliability Kepuasan Konsumen terhadap Pelayanan Purna
Jual
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
A N A L Y S I S
A)
S C A L E
(A L P H
Item-total Statistics
Xl.1
Xl.2
Xl.3
Xl. 4
Xl.5
Xl.6
Xl.7
Xl.8
Xl. 9
Xl.10
X1.11
X1.12
Xl.l4
Xl.15
Xl.16
Xl.17
X1.18
X1.19
X1.20
Xl. 21
X1.22
X1.23
X1.24
X1.25
X1.26
X1.27
X1.28
X1.29
X1.30
X1.31
X1.32
X1.33
X1.34
scale
Mean
i f Item
Deleted
Scale
Variance
if Item
Deleted
139.5217
139.9348
139.5652
139.7826
139.8043
139.7391
139.7391
139.5652
139.7391
139.8043
139.9348
139.8261
140.0435
139.9348
139.9348
139.9565
139.9565
139.9348
139.9130
139.8478
139.8913
139.5217
140.0435
140.0217
139.7391
139.8696
139.9130
139.8696
139.8261
139.9348
139.6957
139.9348
139.8478
746.8773
749.4401
739.9401
739.0628
739.3164
747.8860
744.1971
739.7623
735.9304
739.2275
742.5068
729.2580
739.4203
735.1734
738.5957
742.0425
738.9758
734.8623
734.3478
741.7319
731.3435
741.0995
737.7314
739.7106
734.3749
737.0937
734.8367
748.6937
737.4802
732.7734
733.3275
735.5290
731.9097
Corrected
ItemTotal
Correlation
. 5110
.4603
. 7281
.6477
. 6883
.5458
.5619
. 6667
.8141
.7616
.5939
.8678
. 6846
.7500
.6938
.6289
. 7101
.7896
.7761
.6102
.8583
.7003
. 7286
.6252
.7837
.7525
.7966
.4125
.6704
.8434
.7199
.6882
.8610
Alpha
if Item
Deleted
.9805
.9806
.9801
.9802
.9801
.9804
.9804
.9802
. 9799
.9800
. 980'3
.9797
.9801
.9800
.9801
.9803
.9801
.9799
.9799
.9803
. 9798
.9801
.9800
.9803
. 9799
.9800
.9799
.9807
.9802
.9798
.9801
.9801
. 9798
88
Xl.35
Xl. 36
X1.37
Xl. 39
Xl. 40
Xl. 41
Xl. 42
Xl. 43
139.8696
139.7826
139.8696
139.7826
139.9348
139.8478
139.8913
139.8696
R E L I A B I L I T Y
735.8048
731.5961
738.4271
738.1739
734.1068
734.4430
743.9213
726.9159
.6513
.7999
. 7175
.7642
. 7764
.7100
.5223
.8481
A N A L Y S I S
.9802
.9799
.9801
.9800
.9799
.9801
.9805
.9798
S C A L E
(A L P H
A)
Item-total Statistics
Xl. 44
Xl. 45
X1.46
X1.47
X1.48
X1.49
X1.50
X1.51
X1.52
X1.53
X1.54
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
· Deleted
139.9783
140.1304
139.7391
140.0435
139.8696
140.0870
139.9130
140.1957
139.9783
139.6304
140.0435
734.0217
734.0271
735.2638
744.1758
733.8937
745.6367
737.4145
738.9609
738.3773
734.5493
731.8647
Corrected
ItemTotal
Correlation
Alpha
if Item
Deleted
.9800
.9800
.9800
.9805
. 9799
. 9807
.9800
.9802
.9799
.9800
.9804
.7409
.7308
.7613
.5165
.8016
.4624
. 7299
. 6433
. 7971
. 7251
. 6237
Reliability Coefficients
46.0
N of Cases
Alpha
=
.9805
N of Items
52
89
Putaran I
Reliability Motivasi Pembelian Ulang
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
A N A L Y S I S
SCA.LE
(A L P H
A)
Item-total Statistics
Y1.1
Y1.2
Yl.3
Y1.4
Y1.5
y 1 . fi
Y1.7
Y1.8
Y1.9
Y1.10
Y1.11
Yl.12
Yl.13
Y1.14
Yl.15
Yl.16
Y1.17
Yl.l8
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
41.3696
41.6957
41.6087
41.5000
41.2826
41.5217
41.6522
41.8043
41.2609
41.5000
41.1739
41.8261
41.5652
41.5652
41.6522
41.5000
41.2391
41.5435
116.3271
118.6609
120.2879
117.1000
119.6739
125.3217
118.9430
119.8942
116.3749
117.8556
124.9913
119.6580
117.4957
119.9401
122.4097
117.1889
126.7193
118.1647
Corrected
ItemTotal
. Correlation
Alpha
if Item
Deleted
.8350
.8120
.6746
.7910
. 7630
.5fi?.4
.9514
.9519
.9541
.9522
.9527
.955fi
. 8118
-~1
. 7260
.8256
.7513
.4258
.8797
.7752
.7939
.5305
.7864
.4642
.8090
.9532
.9515
. 9529
.9581
.9513
.9524
.9523
.9566
.9522
. 9568
.9519
Reliability Coefficients
46.0
N of Cases
Alpha
=
.9558
N of Items
18
90
Explore
Uji Normalitas
Case Processing Summary
.
Cases
Valid
N
Kepuasan konsumen
Motivasi pembelian ulang
Percent
46
46
Missing
Percent
N
100.0%
100.0%
0
0
Total
N
Percent
46
46
.0%
.0%
100.0%
100.0%
Tests of Nonnallty
Kolmoaorov-Smimov•
Sig.
Statistic
df
Kepuasan konsumen
Motivasi pembelian ulang
.086
.107
46
46
•. This is a lower bound of the true significance.
a. Lilliefors Significance Correction
.200*
.200*
Shapiro-Wilk
Statistic
.970
.950
df
46
46
Sig.
.433
.084
91
Means
Uji Linieritas
Case Processing Summary
Included
N
Motivasl pembelian ulang
• Kepuasan konsumen
Percent
46
Cases
Excluded
N
Percent
100.0%
Total
N
46
.0%
0
Percent
100.0%
ANOVATablo
Motivasi pembelian Ulilng
.. Kepuasan konsumen
(c-orib~ned)
Linearity
Deviation from linearity
Between
Groups
Within Groups
Total
Sumo!
Souares
5903.246
3751.594
2151.653
126.667
6029.913
dl
35
1
34
10
45
Mean Square
168.664
3751.594
63.284
12.667
Measures of Association
R Sauared
R
Motivasi pembelian ulang
• Kepuasan konsumen
.789
.622
Eta
.989
Eta Squared
.979
F
13.316
296.178
4.996
Sia.
.000
.000
.005
92
Correlations
Correlations
Kepuasan
konsumen
Kepuasan konsumen
1-'earson corre1at1on
1.000
Sig. (2-tailed)
N
Motivasi pembelian ulang
Pearson Correlation
Sig. (2-tailed)
N
••. Correlation is significant at the 0.01 level (2-tailed).
46
.789.
.000
46
Motivasi
pembelian
ulanjj_
.789.
.000
46
1.000
46
93
Crosstabs
~ENDR
• Kepuasan konsumen Crosstabulatlon
Ke uasan konsumen
sangat
rendah
Lakl·l8kl
Perempuan
Total
count
%of Total
Count
% ofTotal
Count
%of Total
rendah
1
2.2%
8
. 17.4%
"1
2.2%
9
19.6%
1
2.2%
cukup
11
23.9%
1
2.2%
12
26.1%
tinQoi
17
37.0%
2
4.3%
19
41.3%
sanQattinaQi
5
10.9%
5
10.9%
Total
42
91.3%
4
8.7%
46
100.0%
GENDER • Motlvasl pembellan ulang Crosstabulatlon
rendah
GENDER
Laki -laki
Perempuan
Total
count
%of Total
Count
%of Total
Count
%of Total
16
34.8%
2
4;.3%
18
39.1%
Motivasi pembelian ulanq
tinggi
cukup
sangat tinggi
14
6
6
30.4%
13.0%
13.0%
2
4.3%
14
8
6
30.4%
17.4%
13.0%
Frequencies
Frequency Table
Kepua~n
Valid
sangat rendah
rendah
cukup
tinggi
sangat tinggi
Total
konsumen
Frequency
1
9
12
19
5
46
Percent
Valid Percent
Cumulative
Percent
2.2
2.2
2.2
19.6
26.1
41.3
10.9
100.0
19.6
26.1
41.3
10.9
100.0
21.7
47.8
89.1
100.0
Motlvasl pembellan ulang
Valid
rendah
cukup
tinggi
sangat tinggi
Total
Frequency
18
14
8
6
46
Percent
39.1
30.4
17.4
13.0
100.0
Valid Percent
39.1
30.4
17.4
13.0
100.0
Cumulative
Percent
39.1
69.6
87.0
100.0
Total
42
91.3%
4
8.7%
46
100.0%
94
Crosstabs
Case Processing Summary
Valid
N
Kepuasan l