Lampiran 1 ANGKET PENELITIAN Faktor-Faktor Yang Mempengaruhi Kepuasan Konsumen Pengguna Handphone Merek Samsung Di Gloria Cell Sragen.
Lampiran 1
ANGKET PENELITIAN
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN
PENGGUNA HANDPHONE MEREK SAMSUNG
DI GLORIA CELL SRAGEN
A. INDENTITAS RESPONDEN
1. Nama : ................................................
2. Jenis kelamin Anda?
a. Pria
b. Wanita
3. Usia Anda?
a. Kurang dari 20 tahun
b. Antara 21 – 30 tahun
c. Lebih dari 30 tahun
4. Pendapatan anda perbulan
a. Kurang dari Rp. 1.000.000
b. Rp. 1.000.000 – Rp. 2.000.000
c. Diatas Rp.2.000.000
5. Merek ponsel yang anda gunakan:
a. CDMA = : …………………………………….
b. GSM
= : …………………………………….
6. Rata-rata penggunaan pulsa per bulan
a. < Rp. 25.000
c. Rp. 50.000 – 100.000
b. Rp. 26.000 – 50.000
d. > Rp. 100.000
B. PETUNJUK PENGISIAN
Mohon diberikan jawaban dari setiap pertanyaan menurut pendapat Anda dengan
memberi tanda (X) pada setiap jawaban yang Anda Pilih.
1. Atribut Produk
No
Pernyataan
SS
Desain
1
Anda membeli handphone ini karena memiliki
bentuk yang baik
2
Anda membeli handphone ini karena memiliki
desain yang menarik baik
3
Anda membeli handphone ini karena tertarik
dengan desainnya
Fitur
4
Anda membeli handphone ini karena memiliki
fitur yang lengkap dan menarik
5
Anda membeli handphone ini karena memiliki
fitur yang lebih baru dibanding lainnya
6
Anda membeli handphone ini karena fiturnya
selalu di-update oleh produsen
Garansi
7
Anda membeli handphone ini karena memiliki
garansi yang lebih lama
8
Anda membeli handphone ini karena mudah
mengklaim garansi
9
Anda membeli handphone ini karena jaringan
toko
yang
sudah
tersebar
luas
sehingga
memudahkan garansi
Berat
10
Anda membeli handphone ini karena ringan dan
mudah digunakan
11
Anda membeli handphone ini karena mudah
dikantongi dan tidak terasa berat di saku
S
N
TS STS
Warna
12
Anda membeli handphone ini karena warnanya
yang menarik
13
Anda membeli handphone ini karena warnanya
yang terkesan mewah
Resolusi layar
14
Anda membeli handphone ini karena memiliki
resolusi layar yang tinggi
15
Anda membeli handphone ini karena memiliki
warna lebih tajam
Memori
16
Anda membeli handphone ini karena memiliki
memori internal yang besar
17
Anda membeli handphone ini karena memiliki
tambahan memori eksternal yang besar
2. Kepuasan Pelanggan
No
Pernyataan
SS
1
Anda merasa puas terhadap sistem operasi yang
digunakan produsen handphone
2
Anda
merasa
puas
terhadap
tampilan
dan
perfomance handphone
3
Anda merasa puas terhadap daya tahan batery
handphone
4
Anda merasa puas terhadap fitur-fitur yang ada
pada handphone
5
Anda merasa puas terhadap pelayanan garansi
yang diberikan produsen handphone
S
N
TS STS
Lampiran 2
Hasil Kuesioner Atribut Produk
No.
Resp.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Desain
1 2
5 4
5 3
4 5
5 5
4 5
5 5
4 4
5 5
4 4
4 3
4 4
3 4
3 4
5 5
4 5
5 5
5 5
4 5
4 4
5 4
5 5
4 5
5 3
4 3
5 5
4 3
4 3
3 4
4 5
5 4
5 4
5 5
4 4
4 5
5 5
4 5
4 5
5 5
5 5
3 3
4 3
4 4
4 3
4 3
4 4
4 5
3
4
5
5
5
4
4
5
5
5
3
4
4
4
4
5
4
4
4
4
4
5
5
3
5
4
3
3
4
5
4
5
5
4
4
4
5
4
5
4
4
5
3
4
4
4
5
Fitur
4 5
4 4
4 3
4 4
5 4
3 3
4 3
5 5
4 5
5 4
4 4
4 4
3 4
3 4
4 4
4 5
5 5
5 5
5 5
5 3
5 5
5 4
4 4
4 4
3 4
4 4
3 4
3 4
5 5
4 4
5 4
3 3
5 4
4 4
5 4
4 4
4 5
4 4
4 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
4 4
6
4
5
5
4
4
5
4
4
5
5
4
4
5
4
5
4
5
4
3
5
4
3
4
5
5
4
4
5
4
3
4
5
4
4
5
5
4
5
5
4
5
5
3
4
4
5
Garansi
7 8
3 5
4 4
3 4
5 5
4 5
4 5
4 5
5 4
5 4
4 5
4 4
4 5
5 4
3 4
5 5
5 4
4 5
5 4
3 3
5 5
4 3
3 4
4 4
5 3
5 3
4 4
4 4
4 4
4 5
5 4
4 4
5 4
3 4
4 4
5 4
4 5
3 3
5 4
4 4
4 4
4 4
4 5
4 4
4 4
4 4
5 5
9
5
4
5
4
4
5
5
4
5
5
4
4
4
5
4
3
4
4
4
4
4
4
3
4
3
5
4
4
5
4
5
4
5
3
5
4
4
5
4
4
4
4
4
5
4
5
Berat
10 11
4
5
4
4
4
4
5
4
5
3
5
4
4
5
4
5
5
4
4
4
4
4
4
3
4
5
3
4
5
5
3
4
4
5
5
3
3
4
5
4
3
4
3
4
5
5
3
4
5
5
4
4
4
3
3
4
5
5
3
4
5
4
4
4
3
5
4
4
4
5
5
4
4
4
5
4
5
5
4
4
4
4
4
5
3
4
4
4
4
4
5
5
Warna
12 13
5
3
4
4
5
4
3
4
3
4
5
4
5
4
5
5
4
5
5
3
4
4
4
4
4
4
5
4
5
4
4
4
5
5
3
5
3
4
4
5
4
4
5
4
4
5
5
4
5
5
4
4
4
4
3
4
3
3
4
4
4
5
4
4
5
5
3
4
5
3
4
5
4
4
5
5
4
3
4
4
5
5
4
4
4
4
4
3
4
3
4
5
Resolusi
14 15
4
4
3
4
3
5
5
4
4
3
4
5
5
5
5
5
4
5
3
4
3
4
4
3
4
3
4
4
5
4
4
5
5
5
4
4
4
4
5
5
4
3
4
3
5
4
4
3
5
5
4
4
5
4
4
4
4
3
3
4
5
5
4
3
4
4
5
5
5
4
4
5
4
5
5
4
4
4
5
3
4
4
5
4
4
5
3
4
3
4
4
5
Memori
16 17
4
3
3
3
3
4
4
4
4
3
5
4
5
5
4
4
5
5
3
4
4
4
4
4
4
5
4
4
4
4
4
4
5
5
4
5
4
5
5
4
4
5
4
4
5
4
4
4
5
5
5
4
4
4
3
3
4
4
4
4
5
5
4
4
5
5
4
4
4
4
4
5
5
4
4
5
3
5
4
4
4
5
3
4
4
4
4
5
5
5
4
4
Skor
Total
70
66
71
75
65
76
79
78
78
67
67
65
69
70
78
72
81
73
64
79
70
67
71
67
78
67
65
66
71
68
75
73
72
70
75
77
69
80
74
66
74
70
66
67
68
78
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
5
5
4
4
5
4
5
4
4
4
4
4
4
5
5
4
4
5
3
4
4
4
5
4
5
4
4
4
3
4
4
5
5
4
4
4
5
5
4
4
5
3
4
4
5
5
4
5
5
3
3
5
4
4
4
5
4
4
5
4
3
4
5
5
4
5
4
5
4
4
4
4
5
3
4
5
4
4
4
5
5
5
4
3
4
5
5
4
5
4
5
4
4
4
5
5
5
5
5
3
4
4
4
4
5
5
5
4
5
4
3
4
4
5
4
5
4
4
3
4
4
4
5
4
3
5
4
4
5
4
4
4
4
3
4
4
5
4
5
4
4
3
4
4
4
5
4
5
4
3
4
5
4
5
4
5
5
4
5
4
3
4
5
5
5
4
5
5
3
4
3
4
4
3
4
4
4
4
4
4
3
4
5
3
4
5
5
5
4
5
5
3
4
3
4
4
4
5
5
2
4
4
4
5
5
4
4
4
5
4
4
4
5
4
4
4
4
5
4
3
4
3
4
4
4
5
4
3
4
4
3
4
4
4
4
5
4
4
4
4
5
4
3
3
5
5
4
5
5
4
4
5
5
4
5
5
5
5
4
5
3
4
4
5
4
5
5
4
4
5
4
4
5
5
5
4
4
3
3
4
3
4
5
3
4
4
5
4
5
5
4
4
5
4
5
5
4
5
5
4
5
5
5
4
5
5
5
5
5
4
4
4
4
5
4
5
5
5
4
3
3
4
5
4
3
4
4
4
3
4
4
4
5
4
4
4
5
4
5
5
5
4
3
3
5
4
3
5
4
4
4
5
5
4
4
4
5
4
4
5
5
4
4
5
4
5
5
5
4
3
3
4
5
4
4
4
4
4
3
4
4
5
5
5
4
4
5
4
5
5
5
4
3
3
4
5
3
4
4
4
4
5
4
4
4
4
5
4
5
5
4
4
5
4
4
5
5
4
4
3
3
4
5
3
3
4
3
3
3
4
3
3
5
4
4
5
4
4
5
5
4
4
3
3
5
5
4
5
4
4
3
5
5
3
4
5
5
3
4
5
4
4
4
4
4
5
5
4
4
4
5
3
4
3
3
4
5
5
4
3
4
3
3
4
4
4
4
4
5
5
5
2
4
3
5
5
2
5
5
4
4
5
4
5
4
4
5
4
4
5
5
4
4
5
4
4
4
5
3
4
4
3
5
3
4
4
4
3
3
5
4
5
4
5
4
4
5
4
4
4
5
3
4
4
5
4
4
4
5
4
3
4
4
5
5
4
5
4
5
4
5
4
4
4
4
5
4
3
3
4
5
4
5
4
4
4
3
3
3
5
4
5
4
5
4
4
4
4
5
4
5
3
4
3
5
4
4
5
4
4
4
4
4
5
4
4
4
4
5
3
5
4
3
4
4
5
5
5
4
4
4
4
4
4
5
4
4
4
4
4
4
3
4
5
4
3
4
4
5
5
5
4
4
4
5
5
4
5
3
4
4
4
3
5
4
5
4
4
5
4
4
3
3
4
3
4
4
5
4
4
4
4
5
4
4
3
4
4
4
4
4
4
5
4
3
3
4
3
4
4
5
4
4
4
5
4
4
5
4
5
4
4
3
5
3
4
4
3
5
4
4
3
4
5
4
5
4
4
4
4
4
4
4
4
3
4
4
5
4
4
4
4
5
4
3
4
5
4
5
5
4
3
4
4
5
5
5
4
4
3
4
4
4
5
3
4
4
4
5
5
5
4
4
4
5
5
5
5
4
4
3
4
4
4
3
3
3
4
3
5
4
5
4
5
4
4
4
5
5
5
5
3
4
3
4
4
5
5
3
4
4
4
4
5
5
3
4
3
5
4
4
4
4
4
3
4
5
4
4
3
4
3
5
4
3
3
4
4
3
5
4
4
4
4
4
4
4
3
4
5
5
4
3
4
4
5
4
5
5
4
67
77
70
76
73
74
78
67
80
73
69
66
70
77
69
79
77
77
63
64
65
64
79
64
64
68
66
65
60
72
65
71
75
69
66
70
77
69
79
78
81
59
64
60
80
79
67
82
74
63
97
98
99
100
4
4
4
4
5
4
3
3
5
3
4
4
5
4
4
4
5
4
4
4
5
5
3
4
4
4
4
4
4
5
4
4
4
4
4
5
5
4
3
4
4
5
4
4
5
4
3
4
5
4
2
3
4
5
2
3
4
4
3
4
5
3
3
4
5
4
4
5
78
70
58
67
Hasil Kuesioner Kepuasan Konsumen
No.
Resp.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
1
3
4
4
5
4
4
3
4
4
5
4
5
4
4
4
4
5
4
5
5
5
4
5
4
4
4
4
4
5
4
4
4
4
5
4
4
5
4
5
5
4
5
4
4
4
5
4
5
2
5
4
5
4
4
5
3
4
5
4
4
4
4
3
4
5
4
4
4
5
4
5
5
4
5
3
4
4
4
4
4
5
3
5
5
3
5
3
5
5
4
4
4
5
4
5
4
5
3
4
3
4
5
4
3
4
4
4
4
5
4
3
3
3
5
4
5
5
5
5
5
5
5
5
3
4
4
3
5
3
4
3
4
5
3
4
3
5
5
4
3
5
5
4
5
5
4
4
3
3
3
4
3
4
3
5
4
4
4
5
4
4
4
5
3
5
4
4
4
5
5
4
5
3
3
4
4
5
4
4
3
4
5
4
5
4
5
4
3
3
4
5
4
4
5
5
5
4
4
4
5
4
5
5
5
4
5
4
4
4
3
4
4
3
4
5
4
4
5
5
5
5
4
4
3
3
4
4
4
3
5
5
4
5
5
4
4
5
4
4
4
5
4
5
4
Skor
Total
19
18
20
23
19
21
18
22
21
22
21
22
19
17
19
23
19
22
23
23
22
24
25
22
24
17
19
19
19
22
19
21
16
23
24
18
24
19
24
23
20
19
21
23
21
23
23
23
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
5
4
4
4
5
5
4
5
5
5
4
5
4
4
5
5
4
3
4
4
5
4
5
4
5
5
3
3
4
5
3
5
5
4
4
4
5
3
5
5
5
4
4
3
5
4
4
4
4
3
3
4
4
4
5
3
5
5
3
5
4
5
5
4
4
4
3
5
4
5
5
5
5
5
5
4
5
5
3
4
4
4
5
4
5
5
4
4
5
3
4
4
5
4
4
4
4
5
4
5
4
5
3
5
4
3
4
3
4
5
4
5
4
5
5
3
4
3
3
4
4
4
5
5
4
5
5
5
5
4
4
4
4
4
5
4
4
4
5
4
3
4
4
5
4
4
3
3
5
3
5
4
5
4
4
3
4
5
4
4
4
5
3
5
4
5
5
4
3
3
4
5
3
5
4
5
3
5
5
5
4
5
5
3
5
5
4
5
5
5
4
5
4
4
5
5
5
4
5
4
4
4
5
4
4
3
4
3
4
5
5
4
5
4
4
5
3
5
4
4
4
3
4
4
4
5
5
4
5
5
5
4
5
4
5
5
4
5
4
5
4
5
4
4
5
4
5
5
4
3
5
4
4
5
4
4
5
4
3
4
21
21
22
18
23
24
18
25
20
25
23
20
19
17
19
23
19
22
23
23
22
24
25
22
24
23
20
19
21
23
21
23
23
23
21
21
22
18
23
24
23
19
21
18
22
21
22
21
22
19
17
19
Lampiran 3
Data Penelitian
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Desain
13
13
14
15
13
14
13
14
13
14
14
14
14
14
14
15
15
15
15
13
13
14
14
13
15
12
12
13
12
15
12
13
12
14
13
11
14
13
13
13
13
13
13
13
12
13
12
13
Fitur
12
12
13
13
15
13
13
13
13
12
14
12
11
13
11
15
13
14
14
15
15
14
14
14
14
13
13
13
15
13
13
13
12
14
15
12
13
12
11
15
14
14
13
15
13
14
14
15
Garansi
13
12
12
14
12
13
11
14
13
13
13
14
13
11
12
14
13
13
14
14
13
13
15
13
15
11
12
12
12
14
12
13
12
12
15
11
14
12
15
13
12
11
13
15
13
13
13
13
Berat
9
8
8
9
9
9
8
9
7
8
8
8
7
6
8
9
8
8
10
8
8
9
9
8
10
6
8
8
8
8
7
8
6
9
10
7
9
7
10
8
7
6
8
10
8
8
9
9
Warna
8
8
9
7
7
8
6
8
8
8
9
7
7
7
8
8
7
8
9
9
8
9
9
8
8
7
6
9
9
9
7
9
8
9
9
9
8
8
9
9
8
7
8
9
8
9
10
10
Resolusi
8
7
8
9
7
8
8
9
8
9
8
8
7
6
7
9
8
8
9
9
8
8
10
8
10
6
8
8
8
8
7
8
6
9
10
7
9
7
10
8
7
6
8
10
8
8
9
9
Memori
7
6
7
8
7
9
8
9
7
8
8
8
6
8
8
10
8
8
9
8
8
9
9
9
9
6
9
8
8
9
6
9
6
7
7
7
9
7
9
9
7
7
9
8
8
8
9
9
Kepuasan
19
18
20
23
19
21
18
22
21
22
21
22
19
17
19
23
19
22
23
23
22
24
25
22
24
17
19
19
19
22
19
21
16
23
24
18
24
19
24
23
20
19
21
23
21
23
23
23
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
12
12
13
12
14
13
11
14
12
13
13
11
14
14
14
15
15
15
15
13
13
14
14
13
13
13
13
13
13
13
12
13
12
13
12
12
13
12
14
13
15
13
14
13
14
13
14
14
14
14
14
14
12
14
12
11
14
15
12
12
12
11
14
14
11
13
11
15
13
14
14
15
15
14
14
14
11
15
14
14
13
15
13
14
14
15
12
14
12
11
14
15
13
15
13
13
13
13
12
14
12
11
13
11
13
13
14
12
13
15
11
14
14
15
14
13
13
11
12
14
13
13
14
14
13
13
15
13
15
13
12
11
13
15
13
13
13
13
13
13
14
12
13
15
14
12
13
11
14
13
13
13
14
13
11
12
8
8
9
8
9
10
8
9
9
9
9
8
7
6
7
9
8
8
9
9
8
8
10
8
10
8
7
6
8
10
8
8
9
9
8
8
9
8
9
10
9
9
9
8
9
8
9
9
8
8
8
9
8
8
10
8
9
10
9
8
8
10
9
8
7
7
8
8
7
8
9
9
8
9
9
8
9
9
8
7
8
9
8
9
10
10
8
8
10
8
9
10
7
7
8
6
8
8
8
9
7
7
7
8
8
8
9
8
9
10
7
10
9
10
9
8
7
6
7
9
8
8
9
9
8
8
10
8
10
8
7
6
8
10
8
8
9
9
8
8
9
8
9
10
9
7
8
8
9
8
9
8
8
7
6
7
7
9
10
7
8
8
8
10
7
10
9
8
6
8
8
10
8
8
9
8
8
9
9
9
9
9
7
7
9
8
8
8
9
9
7
9
10
7
8
8
8
7
9
8
9
7
8
8
8
6
8
8
21
21
22
18
23
24
18
25
20
25
23
20
19
17
19
23
19
22
23
23
22
24
25
22
24
23
20
19
21
23
21
23
23
23
21
21
22
18
23
24
23
19
21
18
22
21
22
21
22
19
17
19
Lampiran 4. Uji Validitas Angket Karakteristik Produk
Correlations
Cor relations
ITEM01
ITEM02
ITEM03
ITEM01
Pearson Correlation
1,000
,
100
ITEM02
Sig. (2-tailed)
N
Pearson Correlation
,001
100
,
100
ITEM03
Sig. (2-tailed)
N
Pearson Correlation
,230*
,454**
,021
100
,428**
,000
100
,000
100
,393**
,000
100
,
100
,355**
,000
100
ITEM05
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,145
,286**
,200*
,151
100
,004
100
,046
100
ITEM06
Sig. (2-tailed)
N
Pearson Correlation
,234*
,220*
,252*
,019
100
,028
100
,011
100
ITEM07
Sig. (2-tailed)
N
Pearson Correlation
,302**
,191
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,002
100
,182
,070
100
,114
,259
100
,165
,101
100
,057
100
,132
,190
100
,118
,244
100
,259**
,009
100
,399**
,218*
,058
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,000
100
,284**
,004
100
,110
,275
100
,167
,097
100
,029
100
,135
,180
100
,135
,182
100
,220*
,028
100
,564
100
,212*
,034
100
,158
,116
100
,035
,729
100
,262**
,279**
,199*
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,008
100
,157
,118
100
,099
,327
100
,005
100
,111
,270
100
,127
,207
100
,047
100
,036
,721
100
,178
,076
100
,522**
,537**
Sig. (2-tailed)
N
,000
100
,000
100
ITEM04
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
ITEM14
ITEM15
ITEM16
ITEM17
TOTAL
,328**
,328**
,230*
,001
100
1,000
**. Correlation is s ignif icant at the 0.01 lev el (2-tailed).
*. Correlation is s ignif icant at the 0.05 lev el (2-tailed).
ITEM16
ITEM17
TOTAL
,157
,099
,522**
,021
100
,118
100
,327
100
,000
100
,454** **
,111
,127
,537**
,000
100
,270
100
,207
100
,000
100
,036
,178
,481**
,721
100
,163
,104
100
,076
100
,187
,062
100
,000
100
,527**
,000
100
,056
,373**
,527**
,583
100
,000
100
,000
100
-,058
,090
,512**
,567
100
,374
100
,000
100
,287** **
,206*
,231*
,598**
,004
100
,021
,837
100
,241*
,016
100
,254*
,011
100
,040
100
,193
,054
100
,246*
,014
100
,170
,091
100
,021
100
,068
,504
100
,299**
,002
100
,196
,051
100
,000
100
,488**
,000
100
,485**
,000
100
,539**
,000
100
,208*
,235*
,524**
,038
100
,329**
,001
100
,413**
,000
100
,242*
,015
100
,019
100
,270**
,007
100
,239*
,017
100
,205*
,041
100
,000
100
,512**
,000
100
,491**
,000
100
,474**
,000
100
,354**
1,000
**
**
**
*
*
**
,204*
,525**
,000
100
1,000
,
100
,304**
,002
100
,042
100
,304**
,002
100
1,000
,
100
,000
100
,477**
,000
100
,489**
,000
100
,481** **
,477**
,489**
,000
100
,000
100
,000
100
1,000
,
100
Uji Validitas Angket Kepuasan Konsumen
Correlations
Cor relations
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
TOTAL
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
ITEM01
1,000
,
100
,258**
,010
100
,138
,169
100
,236*
,018
100
,074
,466
100
,517**
,000
100
ITEM02
,258**
,010
100
1,000
,
100
,383**
,000
100
,292**
,003
100
,263**
,008
100
,687**
,000
100
**. Correlation is s ignif icant at the 0.01 level (2-tailed).
*. Correlation is s ignif icant at the 0.05 level (2-tailed).
ITEM03
,138
,169
100
,383**
,000
100
1,000
,
100
,396**
,000
100
,217*
,030
100
,695**
,000
100
ITEM04
,236*
,018
100
,292**
,003
100
,396**
,000
100
1,000
,
100
,291**
,003
100
,713**
,000
100
ITEM05
,074
,466
100
,263**
,008
100
,217*
,030
100
,291**
,003
100
1,000
,
100
,562**
,000
100
TOTAL
,517**
,000
100
,687**
,000
100
,695**
,000
100
,713**
,000
100
,562**
,000
100
1,000
,
100
Lampiran 5
Uji Reliabilitas Angket Karakteristik Produk
Reliability
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
ITEM06
ITEM07
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
ITEM14
ITEM15
ITEM16
ITEM17
Statistics for
SCALE
Mean
71,0100
A N A L Y S I S
-
S C A L E
(A L P H A)
Mean
Std Dev
Cases
4,2800
4,2700
4,1900
4,1700
4,1400
4,3500
4,2100
4,2200
4,1600
4,0800
4,2000
4,1600
4,1300
4,0800
4,0900
4,1300
4,1500
,6044
,7366
,6308
,7115
,5864
,6571
,6711
,6289
,6624
,7873
,6030
,6775
,6614
,6769
,6681
,6765
,6416
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
N of
Variables
17
Variance
33,4645
Std Dev
5,7849
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
66,7300
66,7400
66,8200
66,8400
66,8700
66,6600
66,8000
66,7900
66,8500
66,9300
66,8100
66,8500
66,8800
30,1789
29,4267
30,3511
29,6307
30,2355
30,0044
29,2727
30,3090
30,1894
29,1769
30,1757
29,9066
30,1471
Item-total Statistics
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
ITEM06
ITEM07
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
,4398
,4374
,3907
,4296
,4474
,4207
,5152
,3986
,3897
,4313
,4415
,4182
,3965
Alpha
if Item
Deleted
,8136
,8135
,8162
,8140
,8133
,8145
,8088
,8157
,8163
,8142
,8135
,8146
,8159
ITEM14
ITEM15
ITEM16
ITEM17
66,9300
66,9200
66,8800
66,8600
R E L I A B I L I T Y
30,2072
29,8521
30,1875
30,2428
A N A L Y S I S
,3762
,4337
,3793
,3982
,8171
,8137
,8169
,8157
-
(A L P H A)
S C A L E
Reliability Coefficients
N of Cases =
Alpha =
,8236
100,0
N of Items = 17
Uji Reliabilitas Angket Kepuasan Konsumen
Reliability
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
1.
2.
3.
4.
5.
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
Statistics for
SCALE
Mean
21,1900
A N A L Y S I S
-
S C A L E
(A L P H A)
Mean
Std Dev
Cases
4,2700
4,3000
4,1300
4,1900
4,3000
,6333
,6742
,7475
,7344
,6276
100,0
100,0
100,0
100,0
100,0
N of
Variables
5
Variance
4,7817
Std Dev
2,1867
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
16,9200
16,8900
17,0600
17,0000
16,8900
3,7511
3,2100
3,0671
3,0303
3,6342
Item-total Statistics
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
Alpha
if Item
Deleted
,5566
,6624
,6415
,6741
,7149
,6415
,5470
,5557
,5377
,6166
Reliability Coefficients
N of Cases =
Alpha =
,6863
100,0
N of Items =
5
Lampiran 6
Deskripsi Data
Descriptives
Des criptive Statistics
N
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuas an Kons umen
Valid N (lis tw is e)
100
100
100
100
100
100
100
100
100
Minimum
11,00
11,00
11,00
6,00
6,00
6,00
6,00
16,00
Max imum
15,00
15,00
15,00
10,00
10,00
10,00
10,00
25,00
Mean
13,3100
13,2600
13,0300
8,3100
8,2400
8,1900
8,1400
21,1900
Std. Dev iation
,9816
1,2441
1,1051
,9816
,9547
1,0607
1,0349
2,1867
Lampiran 7
Uji Normalitas
NPar Tests
Des criptive Statistics
N
Unstandardized Residual
100
Mean
-2,2E-09
Std. Deviation
,855085
One -Sam ple Kolm ogorov-Sm irnov Te st
N
Normal Parameters a,b
Mos t Ex treme
Dif f erences
Mean
Std. Dev iation
Abs olute
Positive
Negative
Kolmogorov-Smirnov Z
Asy mp. Sig. (2-tailed)
a. Test dis tribution is Normal.
b. Calc ulated f rom data.
Unstandardiz
ed Residual
100
-2,197921E-09
,855085
,056
,038
-,056
,564
,908
Minimum
-1,9594
Maximum
2,2445
Lampiran 8
Uji Multikolinieritas
Regression
Variables Entere d/Re m ovebd
Model
1
Variables Entered
Memori, Fitur, Des ain, Warna,
a
Garansi, Berat, Resolus i
Variables
Remov ed
,
Method
Enter
a. All requested v ariables entered.
b. Dependent Variable: Kepuas an Konsumen
Model Sum m ary
Model
1
R
,920 a
R Square
,847
Adjusted
R Square
,835
Std. Error of
the Estimate
,8870
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
401,004
72,386
473,390
df
7
92
99
Mean Square
57,286
,787
F
72,809
Sig.
,000 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: Kepuas an Konsumen
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-6,372
1,791
,286
,105
,322
,075
,730
,164
-,369
,178
,415
,121
,877
,225
,300
,107
Standardi
zed
Coef f icien
ts
Beta
a. Dependent Variable: Kepuas an Konsumen
,129
,183
,369
-,166
,181
,426
,142
t
-3,558
2,739
4,266
4,446
-2,076
3,421
3,893
2,802
Sig.
,001
,007
,000
,000
,041
,001
,000
,006
Collinearity Statistics
Toleranc e
VIF
,755
,903
,242
,261
,592
,139
,649
1,325
1,108
4,139
3,833
1,689
7,190
1,540
Lampiran 9
Uji Heteroskedastisitas
Regression
Variables Entere d/Re m ovebd
Model
1
Variables
Remov ed
Variables Entered
Memori, Fitur, Desain, Warna,
a
Garansi, Berat, Resolus i
,
Method
Enter
a. All requested variables entered.
b. Dependent Variable: ABS_RES1
Model Sum m ary
Model
1
R
,206 a
R Square
,042
Adjusted
R Square
-,030
Std. Error of
the Estimate
,530856
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
1,150
25,926
27,076
df
Mean Square
,164
,282
7
92
99
F
,583
Sig.
,768 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: ABS_RES1
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-,543
1,072
9,513E-02
,063
1,595E-02
,045
-2,47E-02
,098
-,146
,106
5,732E-02
,073
,122
,135
-2,40E-02
,064
a. Dependent Variable: ABS_RES1
Standardi
zed
Coef f icien
ts
Beta
,179
,038
-,052
-,275
,105
,248
-,048
t
-,506
1,521
,353
-,252
-1,375
,789
,905
-,376
Sig.
,614
,132
,725
,802
,173
,432
,368
,708
Lampiran 10
Uji Hipotesis
Regression
Des criptive Statistics
Kepuas an Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Mean
21,1900
13,3100
13,2600
13,0300
8,3100
8,2400
8,1900
8,1400
Std. Dev iation
2,1867
,9816
1,2441
1,1051
,9816
,9547
1,0607
1,0349
N
100
100
100
100
100
100
100
100
Cor relations
Pearson Correlation Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Sig. (1-tailed)
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
N
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuasan
Konsumen
1,000
,292
,386
,825
,702
,592
,842
,600
,
,002
,000
,000
,000
,000
,000
,000
100
100
100
100
100
100
100
100
Desain
,292
1,000
,049
,289
,224
-,134
,176
,245
,002
,
,314
,002
,012
,092
,040
,007
100
100
100
100
100
100
100
100
Fitur
,386
,049
1,000
,163
,231
,270
,230
,199
,000
,314
,
,052
,010
,003
,011
,024
100
100
100
100
100
100
100
100
Garansi
,825
,289
,163
1,000
,746
,462
,857
,456
,000
,002
,052
,
,000
,000
,000
,000
100
100
100
100
100
100
100
100
Berat
,702
,224
,231
,746
1,000
,491
,855
,484
,000
,012
,010
,000
,
,000
,000
,000
100
100
100
100
100
100
100
100
Warna
,592
-,134
,270
,462
,491
1,000
,553
,385
,000
,092
,003
,000
,000
,
,000
,000
100
100
100
100
100
100
100
100
Resolusi
,842
,176
,230
,857
,855
,553
1,000
,546
,000
,040
,011
,000
,000
,000
,
,000
100
100
100
100
100
100
100
100
Memori
,600
,245
,199
,456
,484
,385
,546
1,000
,000
,007
,024
,000
,000
,000
,000
,
100
100
100
100
100
100
100
100
Variables Entere d/Re m ovebd
Model
1
Variables
Entered
Memori,
Fitur,
Desain,
Warna,
Garansi,
Berat, a
Resolusi
Variables
Remov ed
,
Method
Enter
a. All requested variables entered.
b. Dependent Variable: Kepuasan Konsumen
Model Sum m ary
Model
1
R
,920 a
R Square
,847
Adjusted
R Square
,835
Std. Error of
the Estimate
,8870
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
401,004
72,386
473,390
df
Mean Square
57,286
,787
7
92
99
F
72,809
Sig.
,000 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: Kepuas an Konsumen
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-6,372
1,791
,286
,105
,322
,075
,730
,164
-,369
,178
,415
,121
,877
,225
,300
,107
Standardi
zed
Coef f icien
ts
Beta
a. Dependent Variable: Kepuasan Konsumen
,129
,183
,369
-,166
,181
,426
,142
t
-3,558
2,739
4,266
4,446
-2,076
3,421
3,893
2,802
Sig.
,001
,007
,000
,000
,041
,001
,000
,006
TABLE VALUES OF rproduct moment
N
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
The Level of Significant
5%
1%
0.997
0.999
0.950
0.990
0.878
0.959
0.811
0.917
0.754
0.874
0.707
0.834
0.666
0.798
0.632
0.765
0.602
0.735
0.576
0.708
0.553
0.684
0.532
0.661
0.514
0.641
0.497
0.623
0.482
0.606
0.468
0.590
0.456
0.575
0.444
0.561
0.433
0.549
0.432
0.537
0.413
0.526
0.404
0.515
0.396
0.505
0.388
0.496
0.381
0.487
0.374
0.478
0.367
0.470
0.361
0.463
0.355
0.456
0.349
0.449
0.344
0.442
0.339
0.436
0.334
0.430
0.329
0.424
0.325
0.418
N
38
39
40
41
42
43
44
45
46
47
48
49
50
55
60
65
70
75
80
85
90
95
100
125
150
175
200
300
400
500
600
700
800
900
1000
The Level of Significant
5%
1%
0.320
0.413
0.316
0.408
0.312
0.403
0.308
0.398
0.304
0.393
0.301
0.389
0.297
0.384
0.294
0.380
0.291
0.376
0.288
0.372
0.284
0.368
0.281
0.364
0.279
0.361
0.266
0.345
0.254
0.330
0.244
0.317
0.235
0.306
0.227
0.296
0.220
0.286
0.213
0.278
0.207
0.267
0.202
0.263
0.195
0.256
0.176
0.230
0.159
0.210
0.148
0.194
0.138
0.181
0.113
0.148
0.098
0.128
0.088
0.115
0.080
0.105
0.074
0.097
0.070
0.091
0.065
0.086
0.062
0.081
Tabel Nilai F0,05
Degrees of freedom for Nominator
1
161
18,5
10,1
7,71
6,61
2
200
19,0
9,55
6,94
5,79
3
216
19,2
9,28
6,59
5,41
4
225
19,2
9,12
6,39
5,19
5
230
19,3
9,01
6,26
5,05
6
234
19,3
8,94
6,16
4,95
7
237
19,4
8,89
6,09
4,88
8
239
19,4
8,85
6,04
4,82
9
241
19,4
8,81
6,00
4,77
10
242
19,4
8,79
5,96
4,74
12
244
19,4
8,74
5,91
4,68
15
246
19,4
8,70
5,86
4,62
6
7
8
9
10
5,99
5,59
5,32
5,12
4,96
5,14
4,74
4,46
4,26
4,10
4,76
4,35
4,07
3,86
3,71
4,53
4,12
3,84
3,63
3,48
4,39
3,97
4,69
3,48
3,33
4,28
3,87
3,58
3,37
3,22
4,21
3,79
3,50
3,29
3,14
4,15
3,73
3,44
3,23
3,07
4,10
3,68
3,39
3,18
3,02
4,06
3,64
3,35
3,14
2,98
4,00
3,57
3,28
3,07
2,91
3,94
3,51
3,22
3,01
2,85
11
12
13
14
15
4,84
4,75
4,67
4,60
4,54
3,98
3,89
3,81
3,74
3,68
3,59
3,49
3,41
3,34
3,29
3,36
3,26
3,13
3,11
3,06
3,20
3,11
3,03
2,96
2,90
3,09
3,00
2,92
2,85
2,79
3,01
2,91
2,83
2,76
2,71
2,95
2,85
2,77
2,70
2,64
2,90
2,80
2,71
2,65
6,59
2,85
2,75
2,67
2,60
2,54
2,79
2,69
2,60
2,53
2,48
2,72
2,62
2,53
2,46
2,40
16
17
18
19
20
4,49
4,45
4,41
4,38
4,35
3,63
3,59
3,55
3,52
3,49
3,24
3,20
3,16
3,13
3,10
3,01
2,96
2,93
2,90
2,87
2,85
2,81
2,77
2,74
2,71
2,74
2,70
2,66
2,63
2,60
2,66
2,61
2,58
2,54
2,51
2,59
2,55
2,51
2,48
2,45
2,54
2,49
2,46
2,42
2,39
2,49
2,45
2,41
2,38
2,35
2,42
2,38
2,34
2,31
2,28
2,35
2,31
2,27
2,23
2,20
21
22
23
24
25
4,32
4,30
4,28
4,26
4,24
3,47
3,44
3,42
3,40
3,39
3,07
3,05
3,03
3,01
2,99
2,84
2,82
2,80
2,78
2,76
2,68
2,66
2,64
2,62
2,60
2,57
2,55
2,53
2,51
2,49
2,49
2,46
2,44
2,42
2,40
2,42
2,40
2,37
2,36
2,34
2,37
2,34
2,32
2,30
2,28
2,32
2,30
2,27
2,25
2,24
2,25
2,23
2,20
2,18
2,16
2,18
2,15
2,13
2,11
2,09
30
40
60
120
4,17
4,08
4,00
3,92
3,84
3,33
3,23
3,15
3,07
3,00
2,92
2,84
2,76
2,68
2,60
2,69
2,61
2,54
2,45
2,37
2,53
2,45
2,37
2,29
2,21
2,42
2,34
2,25
2,18
2,10
2,33
2,25
2,17
2,09
2,01
2,27
2,18
2,10
2,02
1,94
2,21
2,12
2,04
1,96
1,88
2,16
2,08
1,99
1,91
1,83
2,09
2,00
1,92
1,83
1,75
2,01
1,92
1,84
1,75
1,67
Degrees of freedom for Denominator
Degrees of freedom for Denominator
1
2
3
4
5
ANGKET PENELITIAN
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN
PENGGUNA HANDPHONE MEREK SAMSUNG
DI GLORIA CELL SRAGEN
A. INDENTITAS RESPONDEN
1. Nama : ................................................
2. Jenis kelamin Anda?
a. Pria
b. Wanita
3. Usia Anda?
a. Kurang dari 20 tahun
b. Antara 21 – 30 tahun
c. Lebih dari 30 tahun
4. Pendapatan anda perbulan
a. Kurang dari Rp. 1.000.000
b. Rp. 1.000.000 – Rp. 2.000.000
c. Diatas Rp.2.000.000
5. Merek ponsel yang anda gunakan:
a. CDMA = : …………………………………….
b. GSM
= : …………………………………….
6. Rata-rata penggunaan pulsa per bulan
a. < Rp. 25.000
c. Rp. 50.000 – 100.000
b. Rp. 26.000 – 50.000
d. > Rp. 100.000
B. PETUNJUK PENGISIAN
Mohon diberikan jawaban dari setiap pertanyaan menurut pendapat Anda dengan
memberi tanda (X) pada setiap jawaban yang Anda Pilih.
1. Atribut Produk
No
Pernyataan
SS
Desain
1
Anda membeli handphone ini karena memiliki
bentuk yang baik
2
Anda membeli handphone ini karena memiliki
desain yang menarik baik
3
Anda membeli handphone ini karena tertarik
dengan desainnya
Fitur
4
Anda membeli handphone ini karena memiliki
fitur yang lengkap dan menarik
5
Anda membeli handphone ini karena memiliki
fitur yang lebih baru dibanding lainnya
6
Anda membeli handphone ini karena fiturnya
selalu di-update oleh produsen
Garansi
7
Anda membeli handphone ini karena memiliki
garansi yang lebih lama
8
Anda membeli handphone ini karena mudah
mengklaim garansi
9
Anda membeli handphone ini karena jaringan
toko
yang
sudah
tersebar
luas
sehingga
memudahkan garansi
Berat
10
Anda membeli handphone ini karena ringan dan
mudah digunakan
11
Anda membeli handphone ini karena mudah
dikantongi dan tidak terasa berat di saku
S
N
TS STS
Warna
12
Anda membeli handphone ini karena warnanya
yang menarik
13
Anda membeli handphone ini karena warnanya
yang terkesan mewah
Resolusi layar
14
Anda membeli handphone ini karena memiliki
resolusi layar yang tinggi
15
Anda membeli handphone ini karena memiliki
warna lebih tajam
Memori
16
Anda membeli handphone ini karena memiliki
memori internal yang besar
17
Anda membeli handphone ini karena memiliki
tambahan memori eksternal yang besar
2. Kepuasan Pelanggan
No
Pernyataan
SS
1
Anda merasa puas terhadap sistem operasi yang
digunakan produsen handphone
2
Anda
merasa
puas
terhadap
tampilan
dan
perfomance handphone
3
Anda merasa puas terhadap daya tahan batery
handphone
4
Anda merasa puas terhadap fitur-fitur yang ada
pada handphone
5
Anda merasa puas terhadap pelayanan garansi
yang diberikan produsen handphone
S
N
TS STS
Lampiran 2
Hasil Kuesioner Atribut Produk
No.
Resp.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Desain
1 2
5 4
5 3
4 5
5 5
4 5
5 5
4 4
5 5
4 4
4 3
4 4
3 4
3 4
5 5
4 5
5 5
5 5
4 5
4 4
5 4
5 5
4 5
5 3
4 3
5 5
4 3
4 3
3 4
4 5
5 4
5 4
5 5
4 4
4 5
5 5
4 5
4 5
5 5
5 5
3 3
4 3
4 4
4 3
4 3
4 4
4 5
3
4
5
5
5
4
4
5
5
5
3
4
4
4
4
5
4
4
4
4
4
5
5
3
5
4
3
3
4
5
4
5
5
4
4
4
5
4
5
4
4
5
3
4
4
4
5
Fitur
4 5
4 4
4 3
4 4
5 4
3 3
4 3
5 5
4 5
5 4
4 4
4 4
3 4
3 4
4 4
4 5
5 5
5 5
5 5
5 3
5 5
5 4
4 4
4 4
3 4
4 4
3 4
3 4
5 5
4 4
5 4
3 3
5 4
4 4
5 4
4 4
4 5
4 4
4 5
5 5
4 4
5 5
4 4
4 4
4 4
4 4
4 4
6
4
5
5
4
4
5
4
4
5
5
4
4
5
4
5
4
5
4
3
5
4
3
4
5
5
4
4
5
4
3
4
5
4
4
5
5
4
5
5
4
5
5
3
4
4
5
Garansi
7 8
3 5
4 4
3 4
5 5
4 5
4 5
4 5
5 4
5 4
4 5
4 4
4 5
5 4
3 4
5 5
5 4
4 5
5 4
3 3
5 5
4 3
3 4
4 4
5 3
5 3
4 4
4 4
4 4
4 5
5 4
4 4
5 4
3 4
4 4
5 4
4 5
3 3
5 4
4 4
4 4
4 4
4 5
4 4
4 4
4 4
5 5
9
5
4
5
4
4
5
5
4
5
5
4
4
4
5
4
3
4
4
4
4
4
4
3
4
3
5
4
4
5
4
5
4
5
3
5
4
4
5
4
4
4
4
4
5
4
5
Berat
10 11
4
5
4
4
4
4
5
4
5
3
5
4
4
5
4
5
5
4
4
4
4
4
4
3
4
5
3
4
5
5
3
4
4
5
5
3
3
4
5
4
3
4
3
4
5
5
3
4
5
5
4
4
4
3
3
4
5
5
3
4
5
4
4
4
3
5
4
4
4
5
5
4
4
4
5
4
5
5
4
4
4
4
4
5
3
4
4
4
4
4
5
5
Warna
12 13
5
3
4
4
5
4
3
4
3
4
5
4
5
4
5
5
4
5
5
3
4
4
4
4
4
4
5
4
5
4
4
4
5
5
3
5
3
4
4
5
4
4
5
4
4
5
5
4
5
5
4
4
4
4
3
4
3
3
4
4
4
5
4
4
5
5
3
4
5
3
4
5
4
4
5
5
4
3
4
4
5
5
4
4
4
4
4
3
4
3
4
5
Resolusi
14 15
4
4
3
4
3
5
5
4
4
3
4
5
5
5
5
5
4
5
3
4
3
4
4
3
4
3
4
4
5
4
4
5
5
5
4
4
4
4
5
5
4
3
4
3
5
4
4
3
5
5
4
4
5
4
4
4
4
3
3
4
5
5
4
3
4
4
5
5
5
4
4
5
4
5
5
4
4
4
5
3
4
4
5
4
4
5
3
4
3
4
4
5
Memori
16 17
4
3
3
3
3
4
4
4
4
3
5
4
5
5
4
4
5
5
3
4
4
4
4
4
4
5
4
4
4
4
4
4
5
5
4
5
4
5
5
4
4
5
4
4
5
4
4
4
5
5
5
4
4
4
3
3
4
4
4
4
5
5
4
4
5
5
4
4
4
4
4
5
5
4
4
5
3
5
4
4
4
5
3
4
4
4
4
5
5
5
4
4
Skor
Total
70
66
71
75
65
76
79
78
78
67
67
65
69
70
78
72
81
73
64
79
70
67
71
67
78
67
65
66
71
68
75
73
72
70
75
77
69
80
74
66
74
70
66
67
68
78
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
5
5
4
4
5
4
5
4
4
4
4
4
4
5
5
4
4
5
3
4
4
4
5
4
5
4
4
4
3
4
4
5
5
4
4
4
5
5
4
4
5
3
4
4
5
5
4
5
5
3
3
5
4
4
4
5
4
4
5
4
3
4
5
5
4
5
4
5
4
4
4
4
5
3
4
5
4
4
4
5
5
5
4
3
4
5
5
4
5
4
5
4
4
4
5
5
5
5
5
3
4
4
4
4
5
5
5
4
5
4
3
4
4
5
4
5
4
4
3
4
4
4
5
4
3
5
4
4
5
4
4
4
4
3
4
4
5
4
5
4
4
3
4
4
4
5
4
5
4
3
4
5
4
5
4
5
5
4
5
4
3
4
5
5
5
4
5
5
3
4
3
4
4
3
4
4
4
4
4
4
3
4
5
3
4
5
5
5
4
5
5
3
4
3
4
4
4
5
5
2
4
4
4
5
5
4
4
4
5
4
4
4
5
4
4
4
4
5
4
3
4
3
4
4
4
5
4
3
4
4
3
4
4
4
4
5
4
4
4
4
5
4
3
3
5
5
4
5
5
4
4
5
5
4
5
5
5
5
4
5
3
4
4
5
4
5
5
4
4
5
4
4
5
5
5
4
4
3
3
4
3
4
5
3
4
4
5
4
5
5
4
4
5
4
5
5
4
5
5
4
5
5
5
4
5
5
5
5
5
4
4
4
4
5
4
5
5
5
4
3
3
4
5
4
3
4
4
4
3
4
4
4
5
4
4
4
5
4
5
5
5
4
3
3
5
4
3
5
4
4
4
5
5
4
4
4
5
4
4
5
5
4
4
5
4
5
5
5
4
3
3
4
5
4
4
4
4
4
3
4
4
5
5
5
4
4
5
4
5
5
5
4
3
3
4
5
3
4
4
4
4
5
4
4
4
4
5
4
5
5
4
4
5
4
4
5
5
4
4
3
3
4
5
3
3
4
3
3
3
4
3
3
5
4
4
5
4
4
5
5
4
4
3
3
5
5
4
5
4
4
3
5
5
3
4
5
5
3
4
5
4
4
4
4
4
5
5
4
4
4
5
3
4
3
3
4
5
5
4
3
4
3
3
4
4
4
4
4
5
5
5
2
4
3
5
5
2
5
5
4
4
5
4
5
4
4
5
4
4
5
5
4
4
5
4
4
4
5
3
4
4
3
5
3
4
4
4
3
3
5
4
5
4
5
4
4
5
4
4
4
5
3
4
4
5
4
4
4
5
4
3
4
4
5
5
4
5
4
5
4
5
4
4
4
4
5
4
3
3
4
5
4
5
4
4
4
3
3
3
5
4
5
4
5
4
4
4
4
5
4
5
3
4
3
5
4
4
5
4
4
4
4
4
5
4
4
4
4
5
3
5
4
3
4
4
5
5
5
4
4
4
4
4
4
5
4
4
4
4
4
4
3
4
5
4
3
4
4
5
5
5
4
4
4
5
5
4
5
3
4
4
4
3
5
4
5
4
4
5
4
4
3
3
4
3
4
4
5
4
4
4
4
5
4
4
3
4
4
4
4
4
4
5
4
3
3
4
3
4
4
5
4
4
4
5
4
4
5
4
5
4
4
3
5
3
4
4
3
5
4
4
3
4
5
4
5
4
4
4
4
4
4
4
4
3
4
4
5
4
4
4
4
5
4
3
4
5
4
5
5
4
3
4
4
5
5
5
4
4
3
4
4
4
5
3
4
4
4
5
5
5
4
4
4
5
5
5
5
4
4
3
4
4
4
3
3
3
4
3
5
4
5
4
5
4
4
4
5
5
5
5
3
4
3
4
4
5
5
3
4
4
4
4
5
5
3
4
3
5
4
4
4
4
4
3
4
5
4
4
3
4
3
5
4
3
3
4
4
3
5
4
4
4
4
4
4
4
3
4
5
5
4
3
4
4
5
4
5
5
4
67
77
70
76
73
74
78
67
80
73
69
66
70
77
69
79
77
77
63
64
65
64
79
64
64
68
66
65
60
72
65
71
75
69
66
70
77
69
79
78
81
59
64
60
80
79
67
82
74
63
97
98
99
100
4
4
4
4
5
4
3
3
5
3
4
4
5
4
4
4
5
4
4
4
5
5
3
4
4
4
4
4
4
5
4
4
4
4
4
5
5
4
3
4
4
5
4
4
5
4
3
4
5
4
2
3
4
5
2
3
4
4
3
4
5
3
3
4
5
4
4
5
78
70
58
67
Hasil Kuesioner Kepuasan Konsumen
No.
Resp.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
1
3
4
4
5
4
4
3
4
4
5
4
5
4
4
4
4
5
4
5
5
5
4
5
4
4
4
4
4
5
4
4
4
4
5
4
4
5
4
5
5
4
5
4
4
4
5
4
5
2
5
4
5
4
4
5
3
4
5
4
4
4
4
3
4
5
4
4
4
5
4
5
5
4
5
3
4
4
4
4
4
5
3
5
5
3
5
3
5
5
4
4
4
5
4
5
4
5
3
4
3
4
5
4
3
4
4
4
4
5
4
3
3
3
5
4
5
5
5
5
5
5
5
5
3
4
4
3
5
3
4
3
4
5
3
4
3
5
5
4
3
5
5
4
5
5
4
4
3
3
3
4
3
4
3
5
4
4
4
5
4
4
4
5
3
5
4
4
4
5
5
4
5
3
3
4
4
5
4
4
3
4
5
4
5
4
5
4
3
3
4
5
4
4
5
5
5
4
4
4
5
4
5
5
5
4
5
4
4
4
3
4
4
3
4
5
4
4
5
5
5
5
4
4
3
3
4
4
4
3
5
5
4
5
5
4
4
5
4
4
4
5
4
5
4
Skor
Total
19
18
20
23
19
21
18
22
21
22
21
22
19
17
19
23
19
22
23
23
22
24
25
22
24
17
19
19
19
22
19
21
16
23
24
18
24
19
24
23
20
19
21
23
21
23
23
23
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
5
4
4
4
5
5
4
5
5
5
4
5
4
4
5
5
4
3
4
4
5
4
5
4
5
5
3
3
4
5
3
5
5
4
4
4
5
3
5
5
5
4
4
3
5
4
4
4
4
3
3
4
4
4
5
3
5
5
3
5
4
5
5
4
4
4
3
5
4
5
5
5
5
5
5
4
5
5
3
4
4
4
5
4
5
5
4
4
5
3
4
4
5
4
4
4
4
5
4
5
4
5
3
5
4
3
4
3
4
5
4
5
4
5
5
3
4
3
3
4
4
4
5
5
4
5
5
5
5
4
4
4
4
4
5
4
4
4
5
4
3
4
4
5
4
4
3
3
5
3
5
4
5
4
4
3
4
5
4
4
4
5
3
5
4
5
5
4
3
3
4
5
3
5
4
5
3
5
5
5
4
5
5
3
5
5
4
5
5
5
4
5
4
4
5
5
5
4
5
4
4
4
5
4
4
3
4
3
4
5
5
4
5
4
4
5
3
5
4
4
4
3
4
4
4
5
5
4
5
5
5
4
5
4
5
5
4
5
4
5
4
5
4
4
5
4
5
5
4
3
5
4
4
5
4
4
5
4
3
4
21
21
22
18
23
24
18
25
20
25
23
20
19
17
19
23
19
22
23
23
22
24
25
22
24
23
20
19
21
23
21
23
23
23
21
21
22
18
23
24
23
19
21
18
22
21
22
21
22
19
17
19
Lampiran 3
Data Penelitian
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Desain
13
13
14
15
13
14
13
14
13
14
14
14
14
14
14
15
15
15
15
13
13
14
14
13
15
12
12
13
12
15
12
13
12
14
13
11
14
13
13
13
13
13
13
13
12
13
12
13
Fitur
12
12
13
13
15
13
13
13
13
12
14
12
11
13
11
15
13
14
14
15
15
14
14
14
14
13
13
13
15
13
13
13
12
14
15
12
13
12
11
15
14
14
13
15
13
14
14
15
Garansi
13
12
12
14
12
13
11
14
13
13
13
14
13
11
12
14
13
13
14
14
13
13
15
13
15
11
12
12
12
14
12
13
12
12
15
11
14
12
15
13
12
11
13
15
13
13
13
13
Berat
9
8
8
9
9
9
8
9
7
8
8
8
7
6
8
9
8
8
10
8
8
9
9
8
10
6
8
8
8
8
7
8
6
9
10
7
9
7
10
8
7
6
8
10
8
8
9
9
Warna
8
8
9
7
7
8
6
8
8
8
9
7
7
7
8
8
7
8
9
9
8
9
9
8
8
7
6
9
9
9
7
9
8
9
9
9
8
8
9
9
8
7
8
9
8
9
10
10
Resolusi
8
7
8
9
7
8
8
9
8
9
8
8
7
6
7
9
8
8
9
9
8
8
10
8
10
6
8
8
8
8
7
8
6
9
10
7
9
7
10
8
7
6
8
10
8
8
9
9
Memori
7
6
7
8
7
9
8
9
7
8
8
8
6
8
8
10
8
8
9
8
8
9
9
9
9
6
9
8
8
9
6
9
6
7
7
7
9
7
9
9
7
7
9
8
8
8
9
9
Kepuasan
19
18
20
23
19
21
18
22
21
22
21
22
19
17
19
23
19
22
23
23
22
24
25
22
24
17
19
19
19
22
19
21
16
23
24
18
24
19
24
23
20
19
21
23
21
23
23
23
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
12
12
13
12
14
13
11
14
12
13
13
11
14
14
14
15
15
15
15
13
13
14
14
13
13
13
13
13
13
13
12
13
12
13
12
12
13
12
14
13
15
13
14
13
14
13
14
14
14
14
14
14
12
14
12
11
14
15
12
12
12
11
14
14
11
13
11
15
13
14
14
15
15
14
14
14
11
15
14
14
13
15
13
14
14
15
12
14
12
11
14
15
13
15
13
13
13
13
12
14
12
11
13
11
13
13
14
12
13
15
11
14
14
15
14
13
13
11
12
14
13
13
14
14
13
13
15
13
15
13
12
11
13
15
13
13
13
13
13
13
14
12
13
15
14
12
13
11
14
13
13
13
14
13
11
12
8
8
9
8
9
10
8
9
9
9
9
8
7
6
7
9
8
8
9
9
8
8
10
8
10
8
7
6
8
10
8
8
9
9
8
8
9
8
9
10
9
9
9
8
9
8
9
9
8
8
8
9
8
8
10
8
9
10
9
8
8
10
9
8
7
7
8
8
7
8
9
9
8
9
9
8
9
9
8
7
8
9
8
9
10
10
8
8
10
8
9
10
7
7
8
6
8
8
8
9
7
7
7
8
8
8
9
8
9
10
7
10
9
10
9
8
7
6
7
9
8
8
9
9
8
8
10
8
10
8
7
6
8
10
8
8
9
9
8
8
9
8
9
10
9
7
8
8
9
8
9
8
8
7
6
7
7
9
10
7
8
8
8
10
7
10
9
8
6
8
8
10
8
8
9
8
8
9
9
9
9
9
7
7
9
8
8
8
9
9
7
9
10
7
8
8
8
7
9
8
9
7
8
8
8
6
8
8
21
21
22
18
23
24
18
25
20
25
23
20
19
17
19
23
19
22
23
23
22
24
25
22
24
23
20
19
21
23
21
23
23
23
21
21
22
18
23
24
23
19
21
18
22
21
22
21
22
19
17
19
Lampiran 4. Uji Validitas Angket Karakteristik Produk
Correlations
Cor relations
ITEM01
ITEM02
ITEM03
ITEM01
Pearson Correlation
1,000
,
100
ITEM02
Sig. (2-tailed)
N
Pearson Correlation
,001
100
,
100
ITEM03
Sig. (2-tailed)
N
Pearson Correlation
,230*
,454**
,021
100
,428**
,000
100
,000
100
,393**
,000
100
,
100
,355**
,000
100
ITEM05
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,145
,286**
,200*
,151
100
,004
100
,046
100
ITEM06
Sig. (2-tailed)
N
Pearson Correlation
,234*
,220*
,252*
,019
100
,028
100
,011
100
ITEM07
Sig. (2-tailed)
N
Pearson Correlation
,302**
,191
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,002
100
,182
,070
100
,114
,259
100
,165
,101
100
,057
100
,132
,190
100
,118
,244
100
,259**
,009
100
,399**
,218*
,058
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,000
100
,284**
,004
100
,110
,275
100
,167
,097
100
,029
100
,135
,180
100
,135
,182
100
,220*
,028
100
,564
100
,212*
,034
100
,158
,116
100
,035
,729
100
,262**
,279**
,199*
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
,008
100
,157
,118
100
,099
,327
100
,005
100
,111
,270
100
,127
,207
100
,047
100
,036
,721
100
,178
,076
100
,522**
,537**
Sig. (2-tailed)
N
,000
100
,000
100
ITEM04
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
ITEM14
ITEM15
ITEM16
ITEM17
TOTAL
,328**
,328**
,230*
,001
100
1,000
**. Correlation is s ignif icant at the 0.01 lev el (2-tailed).
*. Correlation is s ignif icant at the 0.05 lev el (2-tailed).
ITEM16
ITEM17
TOTAL
,157
,099
,522**
,021
100
,118
100
,327
100
,000
100
,454** **
,111
,127
,537**
,000
100
,270
100
,207
100
,000
100
,036
,178
,481**
,721
100
,163
,104
100
,076
100
,187
,062
100
,000
100
,527**
,000
100
,056
,373**
,527**
,583
100
,000
100
,000
100
-,058
,090
,512**
,567
100
,374
100
,000
100
,287** **
,206*
,231*
,598**
,004
100
,021
,837
100
,241*
,016
100
,254*
,011
100
,040
100
,193
,054
100
,246*
,014
100
,170
,091
100
,021
100
,068
,504
100
,299**
,002
100
,196
,051
100
,000
100
,488**
,000
100
,485**
,000
100
,539**
,000
100
,208*
,235*
,524**
,038
100
,329**
,001
100
,413**
,000
100
,242*
,015
100
,019
100
,270**
,007
100
,239*
,017
100
,205*
,041
100
,000
100
,512**
,000
100
,491**
,000
100
,474**
,000
100
,354**
1,000
**
**
**
*
*
**
,204*
,525**
,000
100
1,000
,
100
,304**
,002
100
,042
100
,304**
,002
100
1,000
,
100
,000
100
,477**
,000
100
,489**
,000
100
,481** **
,477**
,489**
,000
100
,000
100
,000
100
1,000
,
100
Uji Validitas Angket Kepuasan Konsumen
Correlations
Cor relations
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
TOTAL
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
ITEM01
1,000
,
100
,258**
,010
100
,138
,169
100
,236*
,018
100
,074
,466
100
,517**
,000
100
ITEM02
,258**
,010
100
1,000
,
100
,383**
,000
100
,292**
,003
100
,263**
,008
100
,687**
,000
100
**. Correlation is s ignif icant at the 0.01 level (2-tailed).
*. Correlation is s ignif icant at the 0.05 level (2-tailed).
ITEM03
,138
,169
100
,383**
,000
100
1,000
,
100
,396**
,000
100
,217*
,030
100
,695**
,000
100
ITEM04
,236*
,018
100
,292**
,003
100
,396**
,000
100
1,000
,
100
,291**
,003
100
,713**
,000
100
ITEM05
,074
,466
100
,263**
,008
100
,217*
,030
100
,291**
,003
100
1,000
,
100
,562**
,000
100
TOTAL
,517**
,000
100
,687**
,000
100
,695**
,000
100
,713**
,000
100
,562**
,000
100
1,000
,
100
Lampiran 5
Uji Reliabilitas Angket Karakteristik Produk
Reliability
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
ITEM06
ITEM07
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
ITEM14
ITEM15
ITEM16
ITEM17
Statistics for
SCALE
Mean
71,0100
A N A L Y S I S
-
S C A L E
(A L P H A)
Mean
Std Dev
Cases
4,2800
4,2700
4,1900
4,1700
4,1400
4,3500
4,2100
4,2200
4,1600
4,0800
4,2000
4,1600
4,1300
4,0800
4,0900
4,1300
4,1500
,6044
,7366
,6308
,7115
,5864
,6571
,6711
,6289
,6624
,7873
,6030
,6775
,6614
,6769
,6681
,6765
,6416
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
100,0
N of
Variables
17
Variance
33,4645
Std Dev
5,7849
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
66,7300
66,7400
66,8200
66,8400
66,8700
66,6600
66,8000
66,7900
66,8500
66,9300
66,8100
66,8500
66,8800
30,1789
29,4267
30,3511
29,6307
30,2355
30,0044
29,2727
30,3090
30,1894
29,1769
30,1757
29,9066
30,1471
Item-total Statistics
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
ITEM06
ITEM07
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
,4398
,4374
,3907
,4296
,4474
,4207
,5152
,3986
,3897
,4313
,4415
,4182
,3965
Alpha
if Item
Deleted
,8136
,8135
,8162
,8140
,8133
,8145
,8088
,8157
,8163
,8142
,8135
,8146
,8159
ITEM14
ITEM15
ITEM16
ITEM17
66,9300
66,9200
66,8800
66,8600
R E L I A B I L I T Y
30,2072
29,8521
30,1875
30,2428
A N A L Y S I S
,3762
,4337
,3793
,3982
,8171
,8137
,8169
,8157
-
(A L P H A)
S C A L E
Reliability Coefficients
N of Cases =
Alpha =
,8236
100,0
N of Items = 17
Uji Reliabilitas Angket Kepuasan Konsumen
Reliability
****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y
1.
2.
3.
4.
5.
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
Statistics for
SCALE
Mean
21,1900
A N A L Y S I S
-
S C A L E
(A L P H A)
Mean
Std Dev
Cases
4,2700
4,3000
4,1300
4,1900
4,3000
,6333
,6742
,7475
,7344
,6276
100,0
100,0
100,0
100,0
100,0
N of
Variables
5
Variance
4,7817
Std Dev
2,1867
Scale
Mean
if Item
Deleted
Scale
Variance
if Item
Deleted
Corrected
ItemTotal
Correlation
16,9200
16,8900
17,0600
17,0000
16,8900
3,7511
3,2100
3,0671
3,0303
3,6342
Item-total Statistics
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
Alpha
if Item
Deleted
,5566
,6624
,6415
,6741
,7149
,6415
,5470
,5557
,5377
,6166
Reliability Coefficients
N of Cases =
Alpha =
,6863
100,0
N of Items =
5
Lampiran 6
Deskripsi Data
Descriptives
Des criptive Statistics
N
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuas an Kons umen
Valid N (lis tw is e)
100
100
100
100
100
100
100
100
100
Minimum
11,00
11,00
11,00
6,00
6,00
6,00
6,00
16,00
Max imum
15,00
15,00
15,00
10,00
10,00
10,00
10,00
25,00
Mean
13,3100
13,2600
13,0300
8,3100
8,2400
8,1900
8,1400
21,1900
Std. Dev iation
,9816
1,2441
1,1051
,9816
,9547
1,0607
1,0349
2,1867
Lampiran 7
Uji Normalitas
NPar Tests
Des criptive Statistics
N
Unstandardized Residual
100
Mean
-2,2E-09
Std. Deviation
,855085
One -Sam ple Kolm ogorov-Sm irnov Te st
N
Normal Parameters a,b
Mos t Ex treme
Dif f erences
Mean
Std. Dev iation
Abs olute
Positive
Negative
Kolmogorov-Smirnov Z
Asy mp. Sig. (2-tailed)
a. Test dis tribution is Normal.
b. Calc ulated f rom data.
Unstandardiz
ed Residual
100
-2,197921E-09
,855085
,056
,038
-,056
,564
,908
Minimum
-1,9594
Maximum
2,2445
Lampiran 8
Uji Multikolinieritas
Regression
Variables Entere d/Re m ovebd
Model
1
Variables Entered
Memori, Fitur, Des ain, Warna,
a
Garansi, Berat, Resolus i
Variables
Remov ed
,
Method
Enter
a. All requested v ariables entered.
b. Dependent Variable: Kepuas an Konsumen
Model Sum m ary
Model
1
R
,920 a
R Square
,847
Adjusted
R Square
,835
Std. Error of
the Estimate
,8870
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
401,004
72,386
473,390
df
7
92
99
Mean Square
57,286
,787
F
72,809
Sig.
,000 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: Kepuas an Konsumen
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-6,372
1,791
,286
,105
,322
,075
,730
,164
-,369
,178
,415
,121
,877
,225
,300
,107
Standardi
zed
Coef f icien
ts
Beta
a. Dependent Variable: Kepuas an Konsumen
,129
,183
,369
-,166
,181
,426
,142
t
-3,558
2,739
4,266
4,446
-2,076
3,421
3,893
2,802
Sig.
,001
,007
,000
,000
,041
,001
,000
,006
Collinearity Statistics
Toleranc e
VIF
,755
,903
,242
,261
,592
,139
,649
1,325
1,108
4,139
3,833
1,689
7,190
1,540
Lampiran 9
Uji Heteroskedastisitas
Regression
Variables Entere d/Re m ovebd
Model
1
Variables
Remov ed
Variables Entered
Memori, Fitur, Desain, Warna,
a
Garansi, Berat, Resolus i
,
Method
Enter
a. All requested variables entered.
b. Dependent Variable: ABS_RES1
Model Sum m ary
Model
1
R
,206 a
R Square
,042
Adjusted
R Square
-,030
Std. Error of
the Estimate
,530856
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
1,150
25,926
27,076
df
Mean Square
,164
,282
7
92
99
F
,583
Sig.
,768 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: ABS_RES1
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-,543
1,072
9,513E-02
,063
1,595E-02
,045
-2,47E-02
,098
-,146
,106
5,732E-02
,073
,122
,135
-2,40E-02
,064
a. Dependent Variable: ABS_RES1
Standardi
zed
Coef f icien
ts
Beta
,179
,038
-,052
-,275
,105
,248
-,048
t
-,506
1,521
,353
-,252
-1,375
,789
,905
-,376
Sig.
,614
,132
,725
,802
,173
,432
,368
,708
Lampiran 10
Uji Hipotesis
Regression
Des criptive Statistics
Kepuas an Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Mean
21,1900
13,3100
13,2600
13,0300
8,3100
8,2400
8,1900
8,1400
Std. Dev iation
2,1867
,9816
1,2441
1,1051
,9816
,9547
1,0607
1,0349
N
100
100
100
100
100
100
100
100
Cor relations
Pearson Correlation Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Sig. (1-tailed)
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
N
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuasan
Konsumen
1,000
,292
,386
,825
,702
,592
,842
,600
,
,002
,000
,000
,000
,000
,000
,000
100
100
100
100
100
100
100
100
Desain
,292
1,000
,049
,289
,224
-,134
,176
,245
,002
,
,314
,002
,012
,092
,040
,007
100
100
100
100
100
100
100
100
Fitur
,386
,049
1,000
,163
,231
,270
,230
,199
,000
,314
,
,052
,010
,003
,011
,024
100
100
100
100
100
100
100
100
Garansi
,825
,289
,163
1,000
,746
,462
,857
,456
,000
,002
,052
,
,000
,000
,000
,000
100
100
100
100
100
100
100
100
Berat
,702
,224
,231
,746
1,000
,491
,855
,484
,000
,012
,010
,000
,
,000
,000
,000
100
100
100
100
100
100
100
100
Warna
,592
-,134
,270
,462
,491
1,000
,553
,385
,000
,092
,003
,000
,000
,
,000
,000
100
100
100
100
100
100
100
100
Resolusi
,842
,176
,230
,857
,855
,553
1,000
,546
,000
,040
,011
,000
,000
,000
,
,000
100
100
100
100
100
100
100
100
Memori
,600
,245
,199
,456
,484
,385
,546
1,000
,000
,007
,024
,000
,000
,000
,000
,
100
100
100
100
100
100
100
100
Variables Entere d/Re m ovebd
Model
1
Variables
Entered
Memori,
Fitur,
Desain,
Warna,
Garansi,
Berat, a
Resolusi
Variables
Remov ed
,
Method
Enter
a. All requested variables entered.
b. Dependent Variable: Kepuasan Konsumen
Model Sum m ary
Model
1
R
,920 a
R Square
,847
Adjusted
R Square
,835
Std. Error of
the Estimate
,8870
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna,
Garansi, Berat, Resolus i
ANOVAb
Model
1
Regression
Residual
Total
Sum of
Squares
401,004
72,386
473,390
df
Mean Square
57,286
,787
7
92
99
F
72,809
Sig.
,000 a
a. Predictors: (Constant), Memori, Fitur, Des ain, Warna, Garansi, Berat, Res olusi
b. Dependent Variable: Kepuas an Konsumen
Coe fficientsa
Model
1
(Cons tant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Unstandardiz ed
Coef f icients
B
Std. Error
-6,372
1,791
,286
,105
,322
,075
,730
,164
-,369
,178
,415
,121
,877
,225
,300
,107
Standardi
zed
Coef f icien
ts
Beta
a. Dependent Variable: Kepuasan Konsumen
,129
,183
,369
-,166
,181
,426
,142
t
-3,558
2,739
4,266
4,446
-2,076
3,421
3,893
2,802
Sig.
,001
,007
,000
,000
,041
,001
,000
,006
TABLE VALUES OF rproduct moment
N
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
The Level of Significant
5%
1%
0.997
0.999
0.950
0.990
0.878
0.959
0.811
0.917
0.754
0.874
0.707
0.834
0.666
0.798
0.632
0.765
0.602
0.735
0.576
0.708
0.553
0.684
0.532
0.661
0.514
0.641
0.497
0.623
0.482
0.606
0.468
0.590
0.456
0.575
0.444
0.561
0.433
0.549
0.432
0.537
0.413
0.526
0.404
0.515
0.396
0.505
0.388
0.496
0.381
0.487
0.374
0.478
0.367
0.470
0.361
0.463
0.355
0.456
0.349
0.449
0.344
0.442
0.339
0.436
0.334
0.430
0.329
0.424
0.325
0.418
N
38
39
40
41
42
43
44
45
46
47
48
49
50
55
60
65
70
75
80
85
90
95
100
125
150
175
200
300
400
500
600
700
800
900
1000
The Level of Significant
5%
1%
0.320
0.413
0.316
0.408
0.312
0.403
0.308
0.398
0.304
0.393
0.301
0.389
0.297
0.384
0.294
0.380
0.291
0.376
0.288
0.372
0.284
0.368
0.281
0.364
0.279
0.361
0.266
0.345
0.254
0.330
0.244
0.317
0.235
0.306
0.227
0.296
0.220
0.286
0.213
0.278
0.207
0.267
0.202
0.263
0.195
0.256
0.176
0.230
0.159
0.210
0.148
0.194
0.138
0.181
0.113
0.148
0.098
0.128
0.088
0.115
0.080
0.105
0.074
0.097
0.070
0.091
0.065
0.086
0.062
0.081
Tabel Nilai F0,05
Degrees of freedom for Nominator
1
161
18,5
10,1
7,71
6,61
2
200
19,0
9,55
6,94
5,79
3
216
19,2
9,28
6,59
5,41
4
225
19,2
9,12
6,39
5,19
5
230
19,3
9,01
6,26
5,05
6
234
19,3
8,94
6,16
4,95
7
237
19,4
8,89
6,09
4,88
8
239
19,4
8,85
6,04
4,82
9
241
19,4
8,81
6,00
4,77
10
242
19,4
8,79
5,96
4,74
12
244
19,4
8,74
5,91
4,68
15
246
19,4
8,70
5,86
4,62
6
7
8
9
10
5,99
5,59
5,32
5,12
4,96
5,14
4,74
4,46
4,26
4,10
4,76
4,35
4,07
3,86
3,71
4,53
4,12
3,84
3,63
3,48
4,39
3,97
4,69
3,48
3,33
4,28
3,87
3,58
3,37
3,22
4,21
3,79
3,50
3,29
3,14
4,15
3,73
3,44
3,23
3,07
4,10
3,68
3,39
3,18
3,02
4,06
3,64
3,35
3,14
2,98
4,00
3,57
3,28
3,07
2,91
3,94
3,51
3,22
3,01
2,85
11
12
13
14
15
4,84
4,75
4,67
4,60
4,54
3,98
3,89
3,81
3,74
3,68
3,59
3,49
3,41
3,34
3,29
3,36
3,26
3,13
3,11
3,06
3,20
3,11
3,03
2,96
2,90
3,09
3,00
2,92
2,85
2,79
3,01
2,91
2,83
2,76
2,71
2,95
2,85
2,77
2,70
2,64
2,90
2,80
2,71
2,65
6,59
2,85
2,75
2,67
2,60
2,54
2,79
2,69
2,60
2,53
2,48
2,72
2,62
2,53
2,46
2,40
16
17
18
19
20
4,49
4,45
4,41
4,38
4,35
3,63
3,59
3,55
3,52
3,49
3,24
3,20
3,16
3,13
3,10
3,01
2,96
2,93
2,90
2,87
2,85
2,81
2,77
2,74
2,71
2,74
2,70
2,66
2,63
2,60
2,66
2,61
2,58
2,54
2,51
2,59
2,55
2,51
2,48
2,45
2,54
2,49
2,46
2,42
2,39
2,49
2,45
2,41
2,38
2,35
2,42
2,38
2,34
2,31
2,28
2,35
2,31
2,27
2,23
2,20
21
22
23
24
25
4,32
4,30
4,28
4,26
4,24
3,47
3,44
3,42
3,40
3,39
3,07
3,05
3,03
3,01
2,99
2,84
2,82
2,80
2,78
2,76
2,68
2,66
2,64
2,62
2,60
2,57
2,55
2,53
2,51
2,49
2,49
2,46
2,44
2,42
2,40
2,42
2,40
2,37
2,36
2,34
2,37
2,34
2,32
2,30
2,28
2,32
2,30
2,27
2,25
2,24
2,25
2,23
2,20
2,18
2,16
2,18
2,15
2,13
2,11
2,09
30
40
60
120
4,17
4,08
4,00
3,92
3,84
3,33
3,23
3,15
3,07
3,00
2,92
2,84
2,76
2,68
2,60
2,69
2,61
2,54
2,45
2,37
2,53
2,45
2,37
2,29
2,21
2,42
2,34
2,25
2,18
2,10
2,33
2,25
2,17
2,09
2,01
2,27
2,18
2,10
2,02
1,94
2,21
2,12
2,04
1,96
1,88
2,16
2,08
1,99
1,91
1,83
2,09
2,00
1,92
1,83
1,75
2,01
1,92
1,84
1,75
1,67
Degrees of freedom for Denominator
Degrees of freedom for Denominator
1
2
3
4
5