IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA: Studi Kasus di Universitas Islam Indonesia dan Universitas Muhammadiyah Yogyakarta.
Implementasi Penjaminan Mutu Internal Perguruan Tinggi Swasta
(Studi Kasus di Universitas Islam Indonesia dan
Universitas Muhammadiyah Yogyakarta)
Maman Herman, NIM. 1104003
ABSTRAK
Tujuan penelitian ini terdeskripsikannya: 1) Kebijakan mutu dalam
implementasipenjaminan mutu internal di Universitas Islam Indonesia dan Universitas
Muhammadiyah Yogyakarta. 2) Kapasistas organisasi dalam implementasi penjaminan
mutu internal di Universitas Islam Indonesia dan Universitas Muhammadiyah
Yogyakarta. 3) Proses implementasi penjaminan mutu internal di Universitas Islam
Indonesia dan Universitas Muhammadiyah Yogyakarta. 4) Dampak implementasi
penjaminan mutu internal di Universitas Islam Indonesia dan Universitas Muhammadiyah
Yogyakarta dan mengembangkan model hipotetik penjaminan mutu internal untuk
perguruan tinggi swasta. Metode penelitian yang digunakan yaitu deskriptif analisis
melalui pendekatan kualitatif.Penelitian dilakukan di UII dan UMY Yogyakarta.Informan
pada penelitian meliputi Ketua BPM, Rektor/Wakil Rektor, Dekan, Ketua Prodi, Dosen,
Mahasiswa dan masyarakat/alumni.Teknik pengumpulan data dilakukan melalui studi
literatur dan studi lapangan dengan menggunakan wawancara, observasi, dan studi
dokumentasi. Adapun teknik pengolahan data melalui reliabilitas, validitas, triangulasi
dan peer debriefing, sedangkan teknik analisis data dilakukan melalui reduksi data, sajian
data, penarikan simpulan dan verifikasi. Temuan penelitian menunjukkan bahwa: 1)
Kebijakan mutu dalam implementasi penjaminan mutu internal di UII dan UMY sebagai
upaya peningkatan tahapan dari teaching university menuju tahapan excelent teaching
university dalam mewujudkan universitas yang unggul baik pada tingkat nasional maupun
internasional. 2) Kapasitas organisasi dalam implementasi penjaminan mutu internal di
UII dan UMY ditunjukkan melalui kepemimpinan yang efektif, teknologi informasi,
infrastruktur, keuangan, sumber daya manusia, nilai dan budaya perguruan tinggi yang
meliputi sikap, kebiasaan, perilaku berorganisasi, etos kerja, berkarya, melayani,
berinteraksi dengan kolega, pimpinan, dan masyarakat dengan hasil yang baik. 3) Proses
implementasi penjamin mutu internal di UII dan UMY telah mengimplementasikan
penjaminan mutu internal pada tingkat universitas, fakultas, jurusan/program studi, dan
unit pelaksana lainnya untuk menjamin kesesuaian dan kepastian terhadap norma,
standar, pedoman, peraturan, dan manual yang berlaku. 4) Dampak implementasi
penjaminan mutu internal di UII dan UMY menunjukkan bahwa kedua perguruan tinggi
telah memiliki akreditasi institusi dengan peringkat akreditasi A dari BAN-PT yang
ditunjukkan oleh kapasitas institusi dan efektivitas pendidikan. 5) Pengembangan model
penjaminan mutu internal di UII dan UMY dilihat dari aspek kebijakan mutu, kapasitas
organisasi, proses dan dampak implementasi penjaminan mutu internal, secara umum
telah menunjukkan model penjaminan mutu internal yang baik melalui penetapan standar
sendiri dan disesuaikan dengan karakteristik perguruan tinggi. Rekomendasi dari
penelitian ini, antara lain: 1) Meningkatkan mutu pendidikan melalui pengkajian standar
mutu, 2) Mengkaji efektivitas dan sistem kinerja organisasi, 3) Terciptanya prosedur
komunikasi dua arah, 4) Peningkatan pelayanan yang lebih optimal pada stakeholders
sehingga memperoleh kepuasan, 5) Peningkatan mutu lulusan sebagai upaya mewujudkan
PT bermutu.
Kata kunci: Penjaminan Mutu Internal, Kebijakan Mutu, Kapasitas Organisasi,
Perguruan Tinggi Bermutu.
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Implementation of Internal Quality Asurance in Private Universities
(A Case Study in Indonesian Islamic University
and Muhammadiyah University Jogyakarta)
Maman Herman, NIM. 1104003
ABSTRACT
The purpose of the study is to describe : 1) quality policy in the implementation of quality
assurance in Indonesian Islamic University(UII) and University of Muhammadiyah
Yogyakarta(UMY), 2) organization capacity in implementing internal quality assurance in
Indonesian Islamic University(UII) and in Muhammadiyah University Yogyakarta(UMY), 3) the
process in implementing internal quality assurance in Indonesian Islamic University(UII) and in
Muhammadiyah University Yogyakarta(UMY), 4) the impacts of internal quality assurance
implementation in Indonesian Islamic University(UII) and in Muhammadiyah University
Yogyakarta(UMY) and to develop the model of hypothetical internal quality assurance
implementation in private universities. The method used in this study was descriptive analyses
through qualitative approach. The study has been done in Indonesian Islamic University (UII) and
University of Muhammadiyah Yogyakarta (UMY). The information has been taken from the head
of Quality Assurance Agency (BPM) the head of University, deans, lectors, lecturers, university
students and society or university graduates. The technique of data collection was done through
study literature, and field studies ( direct study) through interviews, observation and study
documents. The technique used by the writer in processing the data was carried out through
reliability, validity, triangulation and peer debriefing, using the analyses techniques of data
reduction, data presentation, summary taken and verification. The findings of the study shows that
1) quality policy in internal quality implementation in Indonesian Islamic University(UII) and
University of Muhammadiyah Yogyakarta(UMY), as the efforts from the level of teaching
university to the level of excelent teaching university to achieve the establishment of qualified
university in national as well as international level. 2) The capacity of organization in
implementing internal quality assurance in Indonesian Islamic University(UII) and University of
Muhammadiyah Yogyakarta(UMY), has been developed through effective leadership, information
technology, infrastructure, financial, human resource, university cultures and values such as
attitude, habits, organization behavior, working ethics, creativities, collegial interaction, leader
and society has been done well. 3) Indonesian Islamic University(UII) and University of
Muhammadiyah Yogyakarta(UMY), have applied the implementation of internal quality
assurance in the levels of university, faculty, department and other operational units to assure the
conformity and certainty of the norms, standard, guideline, rules and manual implementation. 4)
The impacts of internal quality implementation in Indonesian Islamic University (UII) and
University of Muhammadiyah Yogyakarta(UMY), shows that both of universities have possessed
accreditation institution with A accreditation level approved by BAN PT shown by the institution
capacities and education effectiveness. 5) The establishment of internal quality implementation in
Indonesian Islamic University(UII) and University of Muhammadiyah Yogyakarta(UMY), can be
seen through the aspects of quality policy, organization capacity, process and impacts of internal
quality implementation, have been in general shown good model implementation by designing self
standard adapted with university characteristics. The recommendation of the study are : 1) to
improve the quality of education through quality standard evaluation/analyses 2) to Evaluate on
the effectiveness of organization working system 3) to establish two ways communication 4) to
improve the quality service optimally to stakeholders in order to get satisfaction 5) to improve the
quality of graduates to reach qualified higher education.
Keywords: Internal Quality Assurance, Quality Policy, Organizational Capacity, Higher
Education Quality.
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR ISI
HALAMAN PENGESAHAN DISERTASI ...................................................
i
HALAMAN PERNYATAAN .........................................................................
ii
KATA PENGANTAR ....................................................................................
iii
UCAPAN TERIMA KASIH ............................................................................
iv
ABSTRAK ......................................................................................................
vi
ABSTRACT ....................................................................................................
vii
DAFTAR ISI ...................................................................................................
viii
DAFTAR TABEL ...........................................................................................
xii
DAFTAR GAMBAR .......................................................................................
xiv
DAFTAR BAGAN .........................................................................................
xvi
DAFTAR LAMPIRAN ................................................................................... xvii
BAB I
BAB II
PENDAHULUAN ..........................................................................
1
A. Latar Belakang Penelitian ........................................................
1
B. Fokus Penelitian ......................................................................
11
C. Tujuan Penelitian .....................................................................
12
D. Manfaat Penelitian ...................................................................
13
E. Struktur Organisasi Desertasi ..................................................
14
KAJIAN PUSTAKA .......................................................................
15
A............................................................................................ Mana
jemen Mutu Pendidikan pada Perguruan Tinggi ......................
15
1. ..................................................................................... Admi
nistrasi Pendidikan dalam Konteks
Perguruan Tinggi ...............................................................
15
2. ..................................................................................... Mana
jemen Mutu Perguruan Tinggi ...........................................
23
3. ..................................................................................... Dime
nsi Mutu Perguruan Tinggi .................................................
27
4. ..................................................................................... Mutu
dalam Tri-Dharma Perguruan Tinggi ................................
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32
B. ........................................................................................... Kebij
akan Mutu Perguruan Tinggi ...................................................
38
1. ..................................................................................... Kons
ep Kebijakan Pendidikan ....................................................
38
2. ..................................................................................... Kebij
akan Nasional Penjaminan Mutu
Perguruan Tinggi ...............................................................
40
3. ..................................................................................... Kebij
akan Mutu Akademik Perguruan Tinggi ...........................
42
C. ........................................................................................... Penja
minan Mutu Perguruan Tinggi .................................................
47
1. ..................................................................................... Kons
ep Penjaminan Mutu ..........................................................
47
2. ..................................................................................... Tujua
n Penjaminan Mutu Pada Perguruan Tinggi ......................
50
3. ..................................................................................... Strate
gi Peningkatan Penjaminan Mutu
Perguruan Tinggi ...............................................................
53
4. ..................................................................................... Klasi
fikasi Jaminan Mutu pada Pendidikan Tinggi ...................
58
5. ..................................................................................... Mode
l Penjaminan Mutu Perguruan Tinggi ...............................
67
D............................................................................................ Kapa
sitas Organisasi dalam Penjaminan Mutu Internal
Perguruan Tinggi .....................................................................
81
1. ..................................................................................... Kons
ep Organisasi dan Budaya Organisasi ................................
81
2. ..................................................................................... Kepe
mimpinan dalam Penjaminan Mutu Internal
Perguruan Tinggi ...............................................................
84
3. ..................................................................................... Struk
tur Organisasi Penjaminan Mutu Internal
Perguruan Tinggi ...............................................................
95
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4. ..................................................................................... Sumb
er Daya dan Faktor-Faktor yang Mempengaruhi
Penjaminan Mutu Perguruan Tinggi .................................
98
E. ........................................................................................... Pelak
sanaan Penjaminan Mutu Internal Perguruan Tinggi ..............
102
1. ..................................................................................... Kons
ep Penjaminan Mutu Internal ............................................
102
2. ..................................................................................... Hubu
ngan Penjaminan Mutu Internal dengan
Penjaminan Mutu Eksternal .............................................. 109
F. ........................................................................................... Oton
omi dan Akuntabilitas Perguruan Tinggi ................................
111
1. ..................................................................................... Kons
ep Otonomi Perguruan Tinggi ............................................
111
2. ..................................................................................... Prinsi
p‐Prinsip Penyelenggaraan Pendidikan Tinggi ..................
113
3. ..................................................................................... Akun
tabilitas Perguruan Tinggi ..................................................
116
G............................................................................................ Penel
itian Terdahulu yang Relevan ...................................................
124
H............................................................................................ Kera
ngka Pemikiran ........................................................................
127
BAB III METODEPENELITIAN .................................................................
130
A............................................................................................ Meto
de Penelitian ............................................................................
130
B. ........................................................................................... Pend
ekatan Penelitian ......................................................................
130
C. ........................................................................................... Loka
si Penelitian ..............................................................................
132
D............................................................................................ Infor
man ..........................................................................................
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133
E. ........................................................................................... Sumb
er Data Penelitian dan Kisi-Kisi Pengumpulan Data ...............
135
1. ..................................................................................... Sumb
er Data Penelitian ..............................................................
135
2. ..................................................................................... KisiKisi Pengumpulan Data .....................................................
135
F. ........................................................................................... Tekni
k Pengumpulan Data Penelitian ...............................................
138
1. ..................................................................................... Waw
ancara.................................................................................
138
2. ..................................................................................... Obse
rvasi ...................................................................................
141
3. ..................................................................................... Studi
Dokumentasi .....................................................................
143
G............................................................................................ Tekni
k Pengolahan dan Analisis Data ...............................................
146
1. ..................................................................................... Tekni
k Pengolahan Data ............................................................
146
2. ..................................................................................... Tekni
k Analisis Data .................................................................
149
H. ........................................................................................... Peng
ecekan Keabsahan Data ...........................................................
151
BAB IV TEMUAN DAN PEMBAHASAN .................................................
152
A............................................................................................ Temu
an Penelitian .............................................................................
152
1. ...................................................................................... Univ
ersitas Islam Indonesia (UII) ..............................................
152
a. Kebijakan Mutu dalam Implementasi
Penjaminan Mutu Internal ..............................................
152
b. Kapasitas Organisasi dalam Implementasi Penjaminan
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Mutu Internal...................................................................
166
c. Proses Implementasi Penjaminan Mutu Internal .............
173
d. Dampak Implementasi Penjaminan Mutu Internal ..........
184
2. ...................................................................................... Univ
ersitas Muhammadiyah Yogyakarta (UMY) .......................
219
a. Kebijakan Mutu dalam Implementasi Penjaminan
Mutu Internal ..................................................................
219
b. Kapasitas Organisasi dalam Implementasi Penjaminan
Mutu Internal...................................................................
233
c. Proses Implementasi Penjaminan Mutu Internal ............
241
d. Dampak Implementasi Penjaminan Mutu Internal .........
260
3. ...................................................................................... Rang
kuman Temuan Penelitian ..................................................
296
B. ........................................................................................... Pemb
BAB V
ahasan ........................................................................................
315
1. Kebijakan Mutu dalam Implementasi Penjaminan Mutu
Internal di UII dan UMY ....................................................
315
2. Kapasitas Organisasi dalam Implementasi Penjaminan
Mutu Internal di UII dan UMY ...........................................
320
3. Proses Implementasi Penjaminan Mutu Internal di UII
dan UMY .............................................................................
324
4. Dampak Implementasi Penjaminan Mutu Internal di UII
dan UMY ............................................................................
328
5. Pengembangan Model Hipotetik Penjaminan Mutu
Internal pada PTS ..............................................................
342
SIMPULAN, IMPLIKASI, DAN REKOMENDASI ......................
352
A............................................................................................ Simp
ulan ...........................................................................................
352
B. ........................................................................................... Impli
kasi ............................................................................................
354
C. ........................................................................................... Reko
mendasi .....................................................................................
355
DAFTAR PUSTAKA .....................................................................................
360
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DAFTAR RIWAYAT HIDUP ........................................................................
367
LAMPIRAN ....................................................................................................
370
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DAFTAR TABEL
Tabel 1.1
Peringkat Akreditasi PTN, PTS, dan PT Muhhamadiyah
Tahun 2010 .................................................................................
9
Tabel 2.1
Dimensi Produk Perguruan Tinggi .............................................
29
Tabel 2.2
Dimensi Sofware Perguruan Tinggi ...........................................
29
Tabel 2.3
Padanan antara Standar BAN-PT dengan SNP...........................
42
Tabel 2.4
Kriteria Malcolm Baldrige .........................................................
68
Tabel 2.5
ISO 9001:2000 Bidang Pendidikan ` ..........................................
70
Tabel 2.6
Metodologi Six Sigma ................................................................
72
Tabel 2.7
Kategori Penilaian Akreditasi pada NAAC di India ...................
79
Tabel 2.8
Pendekatan pada Tiga-Tipe Kepemimpinan ...............................
90
Tabel 3.1
Kisi-Kisi Pengumpulan Data ......................................................
137
Tabel 3.2
Kisi-KisiWawancara ...................................................................
139
Tabel 3.3
Kisi-Kisi Observasi .....................................................................
142
Tabel 3.4
Kisi-KisiStudi Dokumentasi .......................................................
144
Tabel 4.1
Elemen Prosedur Sistem Mutu UII ............................................
162
Tabel 4.2
Jumlah Mahasiswa UII Periode 2011/2012 s.d 2013/2014 ........
187
Tabel 4.3
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima di UII
Periode Tiga Tahun Terakhir ..................................................... 187
Tabel 4.4
Komposisi Dosen Tetap UII Tahun 2014 ..................................
190
Tabel 4.5
Daftar Karyasiswa (dosen yang studi lanjut) UII
Tahun 2010-2012 ........................................................................
191
Tabel 4.6
Komposisi Program Studi di UII Tahun 2013 ............................
193
Tabel 4.7
Luas Tanah dan Bangunan Yang Dimiliki UII ...........................
202
Tabel 4.8
Peringkat Laporan Potensi Karya Ilmiah Perguruan
Tinggi 2005-2009 .......................................................................
206
Distribusi Sumber Pendanaan Penelitian di UII
tahun 2010-2012 .........................................................................
208
Jumlah Judul Penelitian yang Dilakukan oleh
Dosen Tetap UII..........................................................................
210
Tabel 4.9
Tabel 4.10
Tabel 4.11
Artikel Ilmiah/Karya Ilmiah/Karya Seni/Buku
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yang Dihasilkan Dosen UII Periode 2010-2012 ........................
211
Tabel 4.12
Jenis Dokumen Mutu UMY ........................................................
225
Tabel 4.13
Standar Mutu UMY ...................................................................
228
Tabel 4.14
Pengelompokkan Butir Mutu dalam Bidang
KegiatanAkademik dan Non Akademik UMY .........................
230
Tabel 4.15
Kerangka Organisasi Penjaminan Mutu UMY ..........................
235
Tabel 4.16
Sasaran atau Obyek Audit Mutu Internal UMY .........................
254
Tabel 4.17
Pelaksanaan Satu Siklus Penjaminan Mutu ................................
258
Tabel 4.18
Jumlah Mahasiswa UMY Periode 2011/2012 s.d 2013/2014 ....
262
Tabel 4.19
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima
di UMY Periode Tiga Tahun Terakhir ......................................
263
Tabel 4.20
Hasil Perhitungan IKM di UMY Tahun 2012 ...........................
265
Tabel 4.21
Hasil Pelacakan Alumni di UMY Tahun 2012 ..........................
267
Tabel 4.22
Komposisi Dosen Tetap UMY Tahun 2014 ..............................
268
Tabel 4.23
Daftar Karyasiswa (dosen yang studi lanjut) UMY
Tahun 2010-2012 ........................................................................
270
Tabel 4.24
Akreditasi Program Studi di UMY Tahun 2014 ........................
275
Tabel 4.25
Lokasi, Status, Penggunaan, dan Luas Lahan
yang Dimiliki UMY ...................................................................
286
Karya Dosen/Mahasiswa yang Memperoleh Hak Paten
Periode 2009 s.d 2011 ................................................................
289
Tabel 4.27
Dana Kegiatan Penelitian UMY Periode 2009 s.d 2011 ...........
290
Tabel 4.28
Dana Kegiatan Pengabdian Masyarkat UMY
Periode 2009 s.d 2011 ................................................................
291
Jumlah Artikel Ilmiah dalam Indeks Sitasi Internasional
Periode 2009-2011 ......................................................................
291
Jumlah Judul Penelitian oleh Dosen Tetap UMY
Periode 2009 s.d 2011 ................................................................
292
Judul Artikel/Karya Ilmiah/Karya Seni/Buku
Periode 2009 s.d 2011 .................................................................
293
Rangkuman Temuan Penelitian .................................................
297
Tabel 4.26
Tabel 4.29
Tabel 4.30
Tabel 4.31
Tabel 4.32
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DAFTAR GAMBAR
Gambar 2.1
Penataan Sumberdaya dalam Administrasi Pendidikan ...........
15
Gambar 2.2
Kedudukan Administrasi Pendidikan ......................................
18
Gambar 2.3
Diagram Skematik Pendekatan Sistem pada
Satuan Pendidikan ....................................................................
31
Gambar 2.4
Kerangka Kerja Tri-Dharma.....................................................
33
Gambar 2.5
Parameter kualitas bidang pendidikan .....................................
35
Gambar 2.6
Parameter Kualitas Bidang Penelitian ......................................
37
Gambar 2.7
Paramenter Kualitas Bidang Pelayanan Masyarakat ................
38
Gambar 2.8
Penjaminan Mutu Pendidikan Tinggi Secara Internal
dan Eksternal ............................................................................
52
Siklus Benchmarking ...............................................................
55
Gambar 2.10 Lima Langkah Kematangan Proses Perangkat Lunak
pada CMM ................................................................................
71
Gambar 2.11 Standar AUN-QA .....................................................................
81
Gambar 2.12 Model Capaian Mutu Berkelanjutan ........................................
101
Gambar 2.13 Jaminan Kualitas Internal .........................................................
106
Gambar 2.14 Penelitian Terdahulu yang Relevan ..........................................
127
Gambar 2.15 Kerangka Pemikiran Penelitian ..............................................
129
Gambar 3.1
Teknik Analisis Data Kualitatif ................................................
150
Gambar 4.1
Tahapan Implementasi PMI UII ...............................................
157
Gambar 4.2
Konsep PDCA dalam PMI UII .................................................
160
Gambar 4.3
Sertifikat ISO 9001:2008 dari TUV Rheinland Jerman ..........
168
Gambar 4.4
Struktur Organisasi Internal Badan Penjaminan Mutu UII ......
171
Gambar 4.5
Manual Mutu PMI UII..............................................................
175
Gambar 4.6
Hasil capaian AMI Kinerja Unit di UII ...................................
177
Gambar 4.7
Ringkasan hasil capaian AMI Semester Genap 2011/2012
s.d Semester Ganjil 2013/2014 .................................................
178
Gambar 4.8
Model PMI UII .........................................................................
184
Gambar 4.9
Strategi Dasar Keuangan UII....................................................
201
Gambar 2.9
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Gambar 4.10 Rangkuman Penelitian di UII Berdasarkan Bidang
dan Jumlah DanayangDigunakan .............................................
207
Gambar 4.11 Jumlah Buku dan Jurnal Intenasional Tahun 2010-2012 .........
209
Gambar 4.12 Pedoman Penjaminan Mutu UMY ...........................................
222
Gambar 4.13 Standar Nasional Pendidikan (SNP)dan Standar Lain
Yang Melampaui SNP ..............................................................
224
Gambar 4.14 Siklus Penjaminan Mutu Berkelanjutan di UMY .....................
226
Gambar 4.15 Manual Mutu PMI UMY ..........................................................
229
Gambar 4.16 Struktur Organisasi Badan Penjaminan Mutu UMY ................
238
Gambar 4.17 Manual Mutu Audit Mutu Internal SPMI UMY .....................
250
Gambar 4.18 Kabijakan Akademik UMY ......................................................
253
Gambar 4.19 Model Penjaminan Mutu UMY ................................................
257
Gambar 4.20 Peraturan Kepegawaian UMY ..................................................
272
Gambar 4.21 Model Hipotetik Penjaminan Mutu Internal untuk PTS...........
348
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DAFTAR BAGAN
Bagan4.1
Prosedur Penetapan Standar........................................................
231
Bagan 4.2
Proses Benchmarking yang Dilakukan oleh BPM-UMY ..........
259
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DAFTAR LAMPIRAN
Lampiran 1
Kisi-Kisi Pengumpulan Data ....................................................
370
Lampiran 2
Surat Izin Penelitian ................................................................
373
2a. Permohonan Izin Melakukan Studi Lapangan di UII ........
373
2b. Permohonan Izin Melakukan Studi Lapangan di UMY ....
374
2c. Surat Keterangan telah Penelitian di UII ............................
375
2d. Surat Keterangan telah Penelitian di UMY ........................
376
Kisi-Kisi Wawancara, Observasi, dan Studi Dokumentasi .....
377
3a. Kisi-Kisi Wawancara .........................................................
377
3b. Kisi-Kisi Observasi ...........................................................
383
3c. Kisi-Kisi Dokumentasi ......................................................
384
Catatan Lapangan dan Display Data Hasil Peneltian ..............
387
4a. Wawancara ........................................................................
387
4b. Observasi ...........................................................................
430
4c. Studi Dokumentasi .............................................................
439
4d. Display Data Hasil Penelitian ............................................
447
Contoh Manual Mutu ...............................................................
468
5a. Kebijakan Mutu .................................................................
469
5b. Sasaran Mutu .....................................................................
470
5c. Rencana Mutu ....................................................................
471
5d. Prosedur Sistem Mutu .......................................................
474
5e. Instruksi Kerja ...................................................................
478
5f. Prosedur Kerja ....................................................................
481
Lampiran 6
Sistem Pendidikan ...................................................................
485
Lampiran 7
Dokumen/Foto Kegiatan Observasi ........................................
493
7a. UMY ..................................................................................
493
7b. UII.......................................................................................
498
Lampiran 8
Contoh Dokumen Mutu ............................................................
502
Lampiran 9
Profil Perguruan Tinggi ...........................................................
504
Lampiran 3
Lampiran 4
Lampiran 5
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Lampiran 10 Borang Akreditasi Program Studi ............................................
520
Lampiran 11 SK Pembimbing Penulisan Disertasi ........................................
528
Lampiran 12 Surat Pernyataan Saran dan Masukan dari Tim Reviewer .......
530
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
(Studi Kasus di Universitas Islam Indonesia dan
Universitas Muhammadiyah Yogyakarta)
Maman Herman, NIM. 1104003
ABSTRAK
Tujuan penelitian ini terdeskripsikannya: 1) Kebijakan mutu dalam
implementasipenjaminan mutu internal di Universitas Islam Indonesia dan Universitas
Muhammadiyah Yogyakarta. 2) Kapasistas organisasi dalam implementasi penjaminan
mutu internal di Universitas Islam Indonesia dan Universitas Muhammadiyah
Yogyakarta. 3) Proses implementasi penjaminan mutu internal di Universitas Islam
Indonesia dan Universitas Muhammadiyah Yogyakarta. 4) Dampak implementasi
penjaminan mutu internal di Universitas Islam Indonesia dan Universitas Muhammadiyah
Yogyakarta dan mengembangkan model hipotetik penjaminan mutu internal untuk
perguruan tinggi swasta. Metode penelitian yang digunakan yaitu deskriptif analisis
melalui pendekatan kualitatif.Penelitian dilakukan di UII dan UMY Yogyakarta.Informan
pada penelitian meliputi Ketua BPM, Rektor/Wakil Rektor, Dekan, Ketua Prodi, Dosen,
Mahasiswa dan masyarakat/alumni.Teknik pengumpulan data dilakukan melalui studi
literatur dan studi lapangan dengan menggunakan wawancara, observasi, dan studi
dokumentasi. Adapun teknik pengolahan data melalui reliabilitas, validitas, triangulasi
dan peer debriefing, sedangkan teknik analisis data dilakukan melalui reduksi data, sajian
data, penarikan simpulan dan verifikasi. Temuan penelitian menunjukkan bahwa: 1)
Kebijakan mutu dalam implementasi penjaminan mutu internal di UII dan UMY sebagai
upaya peningkatan tahapan dari teaching university menuju tahapan excelent teaching
university dalam mewujudkan universitas yang unggul baik pada tingkat nasional maupun
internasional. 2) Kapasitas organisasi dalam implementasi penjaminan mutu internal di
UII dan UMY ditunjukkan melalui kepemimpinan yang efektif, teknologi informasi,
infrastruktur, keuangan, sumber daya manusia, nilai dan budaya perguruan tinggi yang
meliputi sikap, kebiasaan, perilaku berorganisasi, etos kerja, berkarya, melayani,
berinteraksi dengan kolega, pimpinan, dan masyarakat dengan hasil yang baik. 3) Proses
implementasi penjamin mutu internal di UII dan UMY telah mengimplementasikan
penjaminan mutu internal pada tingkat universitas, fakultas, jurusan/program studi, dan
unit pelaksana lainnya untuk menjamin kesesuaian dan kepastian terhadap norma,
standar, pedoman, peraturan, dan manual yang berlaku. 4) Dampak implementasi
penjaminan mutu internal di UII dan UMY menunjukkan bahwa kedua perguruan tinggi
telah memiliki akreditasi institusi dengan peringkat akreditasi A dari BAN-PT yang
ditunjukkan oleh kapasitas institusi dan efektivitas pendidikan. 5) Pengembangan model
penjaminan mutu internal di UII dan UMY dilihat dari aspek kebijakan mutu, kapasitas
organisasi, proses dan dampak implementasi penjaminan mutu internal, secara umum
telah menunjukkan model penjaminan mutu internal yang baik melalui penetapan standar
sendiri dan disesuaikan dengan karakteristik perguruan tinggi. Rekomendasi dari
penelitian ini, antara lain: 1) Meningkatkan mutu pendidikan melalui pengkajian standar
mutu, 2) Mengkaji efektivitas dan sistem kinerja organisasi, 3) Terciptanya prosedur
komunikasi dua arah, 4) Peningkatan pelayanan yang lebih optimal pada stakeholders
sehingga memperoleh kepuasan, 5) Peningkatan mutu lulusan sebagai upaya mewujudkan
PT bermutu.
Kata kunci: Penjaminan Mutu Internal, Kebijakan Mutu, Kapasitas Organisasi,
Perguruan Tinggi Bermutu.
Maman Herman, 2015
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Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Implementation of Internal Quality Asurance in Private Universities
(A Case Study in Indonesian Islamic University
and Muhammadiyah University Jogyakarta)
Maman Herman, NIM. 1104003
ABSTRACT
The purpose of the study is to describe : 1) quality policy in the implementation of quality
assurance in Indonesian Islamic University(UII) and University of Muhammadiyah
Yogyakarta(UMY), 2) organization capacity in implementing internal quality assurance in
Indonesian Islamic University(UII) and in Muhammadiyah University Yogyakarta(UMY), 3) the
process in implementing internal quality assurance in Indonesian Islamic University(UII) and in
Muhammadiyah University Yogyakarta(UMY), 4) the impacts of internal quality assurance
implementation in Indonesian Islamic University(UII) and in Muhammadiyah University
Yogyakarta(UMY) and to develop the model of hypothetical internal quality assurance
implementation in private universities. The method used in this study was descriptive analyses
through qualitative approach. The study has been done in Indonesian Islamic University (UII) and
University of Muhammadiyah Yogyakarta (UMY). The information has been taken from the head
of Quality Assurance Agency (BPM) the head of University, deans, lectors, lecturers, university
students and society or university graduates. The technique of data collection was done through
study literature, and field studies ( direct study) through interviews, observation and study
documents. The technique used by the writer in processing the data was carried out through
reliability, validity, triangulation and peer debriefing, using the analyses techniques of data
reduction, data presentation, summary taken and verification. The findings of the study shows that
1) quality policy in internal quality implementation in Indonesian Islamic University(UII) and
University of Muhammadiyah Yogyakarta(UMY), as the efforts from the level of teaching
university to the level of excelent teaching university to achieve the establishment of qualified
university in national as well as international level. 2) The capacity of organization in
implementing internal quality assurance in Indonesian Islamic University(UII) and University of
Muhammadiyah Yogyakarta(UMY), has been developed through effective leadership, information
technology, infrastructure, financial, human resource, university cultures and values such as
attitude, habits, organization behavior, working ethics, creativities, collegial interaction, leader
and society has been done well. 3) Indonesian Islamic University(UII) and University of
Muhammadiyah Yogyakarta(UMY), have applied the implementation of internal quality
assurance in the levels of university, faculty, department and other operational units to assure the
conformity and certainty of the norms, standard, guideline, rules and manual implementation. 4)
The impacts of internal quality implementation in Indonesian Islamic University (UII) and
University of Muhammadiyah Yogyakarta(UMY), shows that both of universities have possessed
accreditation institution with A accreditation level approved by BAN PT shown by the institution
capacities and education effectiveness. 5) The establishment of internal quality implementation in
Indonesian Islamic University(UII) and University of Muhammadiyah Yogyakarta(UMY), can be
seen through the aspects of quality policy, organization capacity, process and impacts of internal
quality implementation, have been in general shown good model implementation by designing self
standard adapted with university characteristics. The recommendation of the study are : 1) to
improve the quality of education through quality standard evaluation/analyses 2) to Evaluate on
the effectiveness of organization working system 3) to establish two ways communication 4) to
improve the quality service optimally to stakeholders in order to get satisfaction 5) to improve the
quality of graduates to reach qualified higher education.
Keywords: Internal Quality Assurance, Quality Policy, Organizational Capacity, Higher
Education Quality.
Maman Herman, 2015
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DAFTAR ISI
HALAMAN PENGESAHAN DISERTASI ...................................................
i
HALAMAN PERNYATAAN .........................................................................
ii
KATA PENGANTAR ....................................................................................
iii
UCAPAN TERIMA KASIH ............................................................................
iv
ABSTRAK ......................................................................................................
vi
ABSTRACT ....................................................................................................
vii
DAFTAR ISI ...................................................................................................
viii
DAFTAR TABEL ...........................................................................................
xii
DAFTAR GAMBAR .......................................................................................
xiv
DAFTAR BAGAN .........................................................................................
xvi
DAFTAR LAMPIRAN ................................................................................... xvii
BAB I
BAB II
PENDAHULUAN ..........................................................................
1
A. Latar Belakang Penelitian ........................................................
1
B. Fokus Penelitian ......................................................................
11
C. Tujuan Penelitian .....................................................................
12
D. Manfaat Penelitian ...................................................................
13
E. Struktur Organisasi Desertasi ..................................................
14
KAJIAN PUSTAKA .......................................................................
15
A............................................................................................ Mana
jemen Mutu Pendidikan pada Perguruan Tinggi ......................
15
1. ..................................................................................... Admi
nistrasi Pendidikan dalam Konteks
Perguruan Tinggi ...............................................................
15
2. ..................................................................................... Mana
jemen Mutu Perguruan Tinggi ...........................................
23
3. ..................................................................................... Dime
nsi Mutu Perguruan Tinggi .................................................
27
4. ..................................................................................... Mutu
dalam Tri-Dharma Perguruan Tinggi ................................
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32
B. ........................................................................................... Kebij
akan Mutu Perguruan Tinggi ...................................................
38
1. ..................................................................................... Kons
ep Kebijakan Pendidikan ....................................................
38
2. ..................................................................................... Kebij
akan Nasional Penjaminan Mutu
Perguruan Tinggi ...............................................................
40
3. ..................................................................................... Kebij
akan Mutu Akademik Perguruan Tinggi ...........................
42
C. ........................................................................................... Penja
minan Mutu Perguruan Tinggi .................................................
47
1. ..................................................................................... Kons
ep Penjaminan Mutu ..........................................................
47
2. ..................................................................................... Tujua
n Penjaminan Mutu Pada Perguruan Tinggi ......................
50
3. ..................................................................................... Strate
gi Peningkatan Penjaminan Mutu
Perguruan Tinggi ...............................................................
53
4. ..................................................................................... Klasi
fikasi Jaminan Mutu pada Pendidikan Tinggi ...................
58
5. ..................................................................................... Mode
l Penjaminan Mutu Perguruan Tinggi ...............................
67
D............................................................................................ Kapa
sitas Organisasi dalam Penjaminan Mutu Internal
Perguruan Tinggi .....................................................................
81
1. ..................................................................................... Kons
ep Organisasi dan Budaya Organisasi ................................
81
2. ..................................................................................... Kepe
mimpinan dalam Penjaminan Mutu Internal
Perguruan Tinggi ...............................................................
84
3. ..................................................................................... Struk
tur Organisasi Penjaminan Mutu Internal
Perguruan Tinggi ...............................................................
95
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4. ..................................................................................... Sumb
er Daya dan Faktor-Faktor yang Mempengaruhi
Penjaminan Mutu Perguruan Tinggi .................................
98
E. ........................................................................................... Pelak
sanaan Penjaminan Mutu Internal Perguruan Tinggi ..............
102
1. ..................................................................................... Kons
ep Penjaminan Mutu Internal ............................................
102
2. ..................................................................................... Hubu
ngan Penjaminan Mutu Internal dengan
Penjaminan Mutu Eksternal .............................................. 109
F. ........................................................................................... Oton
omi dan Akuntabilitas Perguruan Tinggi ................................
111
1. ..................................................................................... Kons
ep Otonomi Perguruan Tinggi ............................................
111
2. ..................................................................................... Prinsi
p‐Prinsip Penyelenggaraan Pendidikan Tinggi ..................
113
3. ..................................................................................... Akun
tabilitas Perguruan Tinggi ..................................................
116
G............................................................................................ Penel
itian Terdahulu yang Relevan ...................................................
124
H............................................................................................ Kera
ngka Pemikiran ........................................................................
127
BAB III METODEPENELITIAN .................................................................
130
A............................................................................................ Meto
de Penelitian ............................................................................
130
B. ........................................................................................... Pend
ekatan Penelitian ......................................................................
130
C. ........................................................................................... Loka
si Penelitian ..............................................................................
132
D............................................................................................ Infor
man ..........................................................................................
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133
E. ........................................................................................... Sumb
er Data Penelitian dan Kisi-Kisi Pengumpulan Data ...............
135
1. ..................................................................................... Sumb
er Data Penelitian ..............................................................
135
2. ..................................................................................... KisiKisi Pengumpulan Data .....................................................
135
F. ........................................................................................... Tekni
k Pengumpulan Data Penelitian ...............................................
138
1. ..................................................................................... Waw
ancara.................................................................................
138
2. ..................................................................................... Obse
rvasi ...................................................................................
141
3. ..................................................................................... Studi
Dokumentasi .....................................................................
143
G............................................................................................ Tekni
k Pengolahan dan Analisis Data ...............................................
146
1. ..................................................................................... Tekni
k Pengolahan Data ............................................................
146
2. ..................................................................................... Tekni
k Analisis Data .................................................................
149
H. ........................................................................................... Peng
ecekan Keabsahan Data ...........................................................
151
BAB IV TEMUAN DAN PEMBAHASAN .................................................
152
A............................................................................................ Temu
an Penelitian .............................................................................
152
1. ...................................................................................... Univ
ersitas Islam Indonesia (UII) ..............................................
152
a. Kebijakan Mutu dalam Implementasi
Penjaminan Mutu Internal ..............................................
152
b. Kapasitas Organisasi dalam Implementasi Penjaminan
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Mutu Internal...................................................................
166
c. Proses Implementasi Penjaminan Mutu Internal .............
173
d. Dampak Implementasi Penjaminan Mutu Internal ..........
184
2. ...................................................................................... Univ
ersitas Muhammadiyah Yogyakarta (UMY) .......................
219
a. Kebijakan Mutu dalam Implementasi Penjaminan
Mutu Internal ..................................................................
219
b. Kapasitas Organisasi dalam Implementasi Penjaminan
Mutu Internal...................................................................
233
c. Proses Implementasi Penjaminan Mutu Internal ............
241
d. Dampak Implementasi Penjaminan Mutu Internal .........
260
3. ...................................................................................... Rang
kuman Temuan Penelitian ..................................................
296
B. ........................................................................................... Pemb
BAB V
ahasan ........................................................................................
315
1. Kebijakan Mutu dalam Implementasi Penjaminan Mutu
Internal di UII dan UMY ....................................................
315
2. Kapasitas Organisasi dalam Implementasi Penjaminan
Mutu Internal di UII dan UMY ...........................................
320
3. Proses Implementasi Penjaminan Mutu Internal di UII
dan UMY .............................................................................
324
4. Dampak Implementasi Penjaminan Mutu Internal di UII
dan UMY ............................................................................
328
5. Pengembangan Model Hipotetik Penjaminan Mutu
Internal pada PTS ..............................................................
342
SIMPULAN, IMPLIKASI, DAN REKOMENDASI ......................
352
A............................................................................................ Simp
ulan ...........................................................................................
352
B. ........................................................................................... Impli
kasi ............................................................................................
354
C. ........................................................................................... Reko
mendasi .....................................................................................
355
DAFTAR PUSTAKA .....................................................................................
360
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DAFTAR RIWAYAT HIDUP ........................................................................
367
LAMPIRAN ....................................................................................................
370
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DAFTAR TABEL
Tabel 1.1
Peringkat Akreditasi PTN, PTS, dan PT Muhhamadiyah
Tahun 2010 .................................................................................
9
Tabel 2.1
Dimensi Produk Perguruan Tinggi .............................................
29
Tabel 2.2
Dimensi Sofware Perguruan Tinggi ...........................................
29
Tabel 2.3
Padanan antara Standar BAN-PT dengan SNP...........................
42
Tabel 2.4
Kriteria Malcolm Baldrige .........................................................
68
Tabel 2.5
ISO 9001:2000 Bidang Pendidikan ` ..........................................
70
Tabel 2.6
Metodologi Six Sigma ................................................................
72
Tabel 2.7
Kategori Penilaian Akreditasi pada NAAC di India ...................
79
Tabel 2.8
Pendekatan pada Tiga-Tipe Kepemimpinan ...............................
90
Tabel 3.1
Kisi-Kisi Pengumpulan Data ......................................................
137
Tabel 3.2
Kisi-KisiWawancara ...................................................................
139
Tabel 3.3
Kisi-Kisi Observasi .....................................................................
142
Tabel 3.4
Kisi-KisiStudi Dokumentasi .......................................................
144
Tabel 4.1
Elemen Prosedur Sistem Mutu UII ............................................
162
Tabel 4.2
Jumlah Mahasiswa UII Periode 2011/2012 s.d 2013/2014 ........
187
Tabel 4.3
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima di UII
Periode Tiga Tahun Terakhir ..................................................... 187
Tabel 4.4
Komposisi Dosen Tetap UII Tahun 2014 ..................................
190
Tabel 4.5
Daftar Karyasiswa (dosen yang studi lanjut) UII
Tahun 2010-2012 ........................................................................
191
Tabel 4.6
Komposisi Program Studi di UII Tahun 2013 ............................
193
Tabel 4.7
Luas Tanah dan Bangunan Yang Dimiliki UII ...........................
202
Tabel 4.8
Peringkat Laporan Potensi Karya Ilmiah Perguruan
Tinggi 2005-2009 .......................................................................
206
Distribusi Sumber Pendanaan Penelitian di UII
tahun 2010-2012 .........................................................................
208
Jumlah Judul Penelitian yang Dilakukan oleh
Dosen Tetap UII..........................................................................
210
Tabel 4.9
Tabel 4.10
Tabel 4.11
Artikel Ilmiah/Karya Ilmiah/Karya Seni/Buku
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yang Dihasilkan Dosen UII Periode 2010-2012 ........................
211
Tabel 4.12
Jenis Dokumen Mutu UMY ........................................................
225
Tabel 4.13
Standar Mutu UMY ...................................................................
228
Tabel 4.14
Pengelompokkan Butir Mutu dalam Bidang
KegiatanAkademik dan Non Akademik UMY .........................
230
Tabel 4.15
Kerangka Organisasi Penjaminan Mutu UMY ..........................
235
Tabel 4.16
Sasaran atau Obyek Audit Mutu Internal UMY .........................
254
Tabel 4.17
Pelaksanaan Satu Siklus Penjaminan Mutu ................................
258
Tabel 4.18
Jumlah Mahasiswa UMY Periode 2011/2012 s.d 2013/2014 ....
262
Tabel 4.19
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima
di UMY Periode Tiga Tahun Terakhir ......................................
263
Tabel 4.20
Hasil Perhitungan IKM di UMY Tahun 2012 ...........................
265
Tabel 4.21
Hasil Pelacakan Alumni di UMY Tahun 2012 ..........................
267
Tabel 4.22
Komposisi Dosen Tetap UMY Tahun 2014 ..............................
268
Tabel 4.23
Daftar Karyasiswa (dosen yang studi lanjut) UMY
Tahun 2010-2012 ........................................................................
270
Tabel 4.24
Akreditasi Program Studi di UMY Tahun 2014 ........................
275
Tabel 4.25
Lokasi, Status, Penggunaan, dan Luas Lahan
yang Dimiliki UMY ...................................................................
286
Karya Dosen/Mahasiswa yang Memperoleh Hak Paten
Periode 2009 s.d 2011 ................................................................
289
Tabel 4.27
Dana Kegiatan Penelitian UMY Periode 2009 s.d 2011 ...........
290
Tabel 4.28
Dana Kegiatan Pengabdian Masyarkat UMY
Periode 2009 s.d 2011 ................................................................
291
Jumlah Artikel Ilmiah dalam Indeks Sitasi Internasional
Periode 2009-2011 ......................................................................
291
Jumlah Judul Penelitian oleh Dosen Tetap UMY
Periode 2009 s.d 2011 ................................................................
292
Judul Artikel/Karya Ilmiah/Karya Seni/Buku
Periode 2009 s.d 2011 .................................................................
293
Rangkuman Temuan Penelitian .................................................
297
Tabel 4.26
Tabel 4.29
Tabel 4.30
Tabel 4.31
Tabel 4.32
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DAFTAR GAMBAR
Gambar 2.1
Penataan Sumberdaya dalam Administrasi Pendidikan ...........
15
Gambar 2.2
Kedudukan Administrasi Pendidikan ......................................
18
Gambar 2.3
Diagram Skematik Pendekatan Sistem pada
Satuan Pendidikan ....................................................................
31
Gambar 2.4
Kerangka Kerja Tri-Dharma.....................................................
33
Gambar 2.5
Parameter kualitas bidang pendidikan .....................................
35
Gambar 2.6
Parameter Kualitas Bidang Penelitian ......................................
37
Gambar 2.7
Paramenter Kualitas Bidang Pelayanan Masyarakat ................
38
Gambar 2.8
Penjaminan Mutu Pendidikan Tinggi Secara Internal
dan Eksternal ............................................................................
52
Siklus Benchmarking ...............................................................
55
Gambar 2.10 Lima Langkah Kematangan Proses Perangkat Lunak
pada CMM ................................................................................
71
Gambar 2.11 Standar AUN-QA .....................................................................
81
Gambar 2.12 Model Capaian Mutu Berkelanjutan ........................................
101
Gambar 2.13 Jaminan Kualitas Internal .........................................................
106
Gambar 2.14 Penelitian Terdahulu yang Relevan ..........................................
127
Gambar 2.15 Kerangka Pemikiran Penelitian ..............................................
129
Gambar 3.1
Teknik Analisis Data Kualitatif ................................................
150
Gambar 4.1
Tahapan Implementasi PMI UII ...............................................
157
Gambar 4.2
Konsep PDCA dalam PMI UII .................................................
160
Gambar 4.3
Sertifikat ISO 9001:2008 dari TUV Rheinland Jerman ..........
168
Gambar 4.4
Struktur Organisasi Internal Badan Penjaminan Mutu UII ......
171
Gambar 4.5
Manual Mutu PMI UII..............................................................
175
Gambar 4.6
Hasil capaian AMI Kinerja Unit di UII ...................................
177
Gambar 4.7
Ringkasan hasil capaian AMI Semester Genap 2011/2012
s.d Semester Ganjil 2013/2014 .................................................
178
Gambar 4.8
Model PMI UII .........................................................................
184
Gambar 4.9
Strategi Dasar Keuangan UII....................................................
201
Gambar 2.9
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
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Gambar 4.10 Rangkuman Penelitian di UII Berdasarkan Bidang
dan Jumlah DanayangDigunakan .............................................
207
Gambar 4.11 Jumlah Buku dan Jurnal Intenasional Tahun 2010-2012 .........
209
Gambar 4.12 Pedoman Penjaminan Mutu UMY ...........................................
222
Gambar 4.13 Standar Nasional Pendidikan (SNP)dan Standar Lain
Yang Melampaui SNP ..............................................................
224
Gambar 4.14 Siklus Penjaminan Mutu Berkelanjutan di UMY .....................
226
Gambar 4.15 Manual Mutu PMI UMY ..........................................................
229
Gambar 4.16 Struktur Organisasi Badan Penjaminan Mutu UMY ................
238
Gambar 4.17 Manual Mutu Audit Mutu Internal SPMI UMY .....................
250
Gambar 4.18 Kabijakan Akademik UMY ......................................................
253
Gambar 4.19 Model Penjaminan Mutu UMY ................................................
257
Gambar 4.20 Peraturan Kepegawaian UMY ..................................................
272
Gambar 4.21 Model Hipotetik Penjaminan Mutu Internal untuk PTS...........
348
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
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DAFTAR BAGAN
Bagan4.1
Prosedur Penetapan Standar........................................................
231
Bagan 4.2
Proses Benchmarking yang Dilakukan oleh BPM-UMY ..........
259
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
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DAFTAR LAMPIRAN
Lampiran 1
Kisi-Kisi Pengumpulan Data ....................................................
370
Lampiran 2
Surat Izin Penelitian ................................................................
373
2a. Permohonan Izin Melakukan Studi Lapangan di UII ........
373
2b. Permohonan Izin Melakukan Studi Lapangan di UMY ....
374
2c. Surat Keterangan telah Penelitian di UII ............................
375
2d. Surat Keterangan telah Penelitian di UMY ........................
376
Kisi-Kisi Wawancara, Observasi, dan Studi Dokumentasi .....
377
3a. Kisi-Kisi Wawancara .........................................................
377
3b. Kisi-Kisi Observasi ...........................................................
383
3c. Kisi-Kisi Dokumentasi ......................................................
384
Catatan Lapangan dan Display Data Hasil Peneltian ..............
387
4a. Wawancara ........................................................................
387
4b. Observasi ...........................................................................
430
4c. Studi Dokumentasi .............................................................
439
4d. Display Data Hasil Penelitian ............................................
447
Contoh Manual Mutu ...............................................................
468
5a. Kebijakan Mutu .................................................................
469
5b. Sasaran Mutu .....................................................................
470
5c. Rencana Mutu ....................................................................
471
5d. Prosedur Sistem Mutu .......................................................
474
5e. Instruksi Kerja ...................................................................
478
5f. Prosedur Kerja ....................................................................
481
Lampiran 6
Sistem Pendidikan ...................................................................
485
Lampiran 7
Dokumen/Foto Kegiatan Observasi ........................................
493
7a. UMY ..................................................................................
493
7b. UII.......................................................................................
498
Lampiran 8
Contoh Dokumen Mutu ............................................................
502
Lampiran 9
Profil Perguruan Tinggi ...........................................................
504
Lampiran 3
Lampiran 4
Lampiran 5
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
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Lampiran 10 Borang Akreditasi Program Studi ............................................
520
Lampiran 11 SK Pembimbing Penulisan Disertasi ........................................
528
Lampiran 12 Surat Pernyataan Saran dan Masukan dari Tim Reviewer .......
530
Maman Herman, 2015
IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu