Slide MGT209 Slide10

Operations
Management
Job Design and Work
Measurement
Chapter 10
Transparency Masters to accompany Heizer/Render –
Principles of Operations Management, 5e, and
Operations Management, 7e

10-1

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline
 GLOBAL COMPANY PROFILE:
SOUTHWEST AIRLINES
 HUMAN RESOURCE STRATEGY FOR
COMPETITIVE ADVANTAGE


Constraints on Human Resource Strategy

 LABOR PLANNING
Employment-Stability Policies
 Work Schedules
 Job Classifications and Work Rules


Transparency Masters to accompany Heizer/Render –
Principles of Operations Management, 5e, and
Operations Management, 7e

10-2

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline - Continued
 JOB DESIGN








Labor Specialization
Job Expansion
Psychological Components of Job
Design
Self-Directed Teams
Motivation and Incentive Systems
Ergonomics and Work Methods

 THE VISUAL WORKPLACE
 LABOR STANDARDS
Transparency Masters to accompany Heizer/Render –
Principles of Operations Management, 5e, and
Operations Management, 7e

10-3

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Learning Objectives
When you complete this chapter,
you should be able to :
Identify or Define:








Job design
Job specialization
Job expansion

Tools of methods analysis
Ergonomics
Labor standards
Andon

Transparency Masters to accompany Heizer/Render –
Principles of Operations Management, 5e, and
Operations Management, 7e

10-4

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Learning Objectives Continued
When you complete this chapter,
you should be able to :
Describe or explain:



Requirements of good job design
The visual workplace

Transparency Masters to accompany Heizer/Render –
Principles of Operations Management, 5e, and
Operations Management, 7e

10-5

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458