English Skill : Guide to ability in both written and spoken in English
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Guide to ability in both written and spoken in English
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By:
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RIDW AN HANAFIAH
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Mahara Publishing
TABLE OF CONTENTS ·
Pages
PREFACE --------------------------------------------------------TABLE OF CONTENTS ------------------------------:.---------~TROl)JCIN
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1. Pre1lrnl11afles -------------------------------------------------2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
J 9.
20.
2 1.
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23 .
24.
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lJnderstanding Particular Words and Expressions in
Advertisements ----------------------------------------------Positive or Action Words -----------------------------------Common Abbreviations lJsed in Job Advertisements -Locating Jobs ------------------------------------------------SPEL~
G REM~l)
ER -----------------------------------•
Appointment for Interviews ~ Making Relevant Enquiries --------------------------------Application F onns ------------------------------------------Sending Particulars through Telefax ---------------------Writing a Covering Letter ---------------------------------Writing a Resume -------------------------------------------Asking for a Reference -------------------------------------Writing to ask for Reference ------------------------------Follow-lJp Letter/Call to Ask for an Interview ---------How to Handle that All-important Interview -----------Sample Responses to Some Common Interview Questions
Sample Questions which can be Expected l)uring an
Interview and their Answers ----------------..:--------------Writing a "Thank-You Letter" after the Interview -----Walk-In Interviews ------------------------------------------Writing a Letter of Acceptance (or Refusal) ------------Reasons for Rejection ---------------------------------------How Grads can Make themselves More Marketable --;\ Worcl of Aclvice after Getting a Job --------------------
Engli sh Ski ll "\Iide to uhi lit y in hoth written und Npokcn in English
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Preliminaries
WHAT DO I want to do?
What are your qualifications? What jobs do you like to do?
Which ones do you think you are qualified for?
List your educational and professional qualifications and the
jobs advertised which require the qualifications you possess .
Qualifications
Secondary School Leaving
Certificate
Higher School Certificate
Diploma in Business
Administration
. Jobs
Sales Staff Clerk
Sales Executive Accounts Clerk
Business Executive Bank Officer
In the space below write down your highest qualification
and against it the positions you are interested in.
Qualifications
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· i!
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Positions Sou ht
,
Look at the situations vacant or appointments columns of
your local newspapers and make an accurate note of prospective
English Skill Guide to ability in both written and spoken in English
employers, their addresses, telephone numbers, line of business,
and the vacant position advertised.
Prospective
Employer
Kaplan Edu
Line of
Business
Vacancy
Result
Education
Bilingual
English
Teacher
31108115
Interview
Banking/
Financial
Services
Management
Trainee
01109115
KIV
JI. HR Rasuna
Said, South
Jakarta
Phone: (021)
520-1234
PT. Bank Amal
Indonesia
JI. Thanu'in
Center, Medan
Phone: (061)
820-6789
Date
Applied
•
Economics Society
Friends a/the Earth
/llstiutioniPlace
Of Work
Universitas Sumatera Utara
Jakarta
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Muara Tours
' Society
Post
Secretary
Committee
Member
Ticketing Clerk
What are the things that you have done in school, college,
voluntary organizations or in your previous employment (if any)
that is worth mentioning in your job application? List them.
1':nRli:; h Skill
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ill
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Understanding Particular Words and
Expressions in Advertisements
UNDERSTAND WHAT THE following mean. They often appear
in job advertisements.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
4
Ability to communicate at all levels getting on with people
at all levels of the company, from the people on the shop floor
(people working on machines) to the board room.
Ambitious having the desire or willingness to succeed.
Attractive remuneration
a good salary.
.
Aggressive candidates
people who are active and forceful.
Ample opportunities
a lot of chances.
Bonus
additional payment (usually a month's salary).
Commission
payment as a reward for good service.
Candidate
the person who applies for a job.
Complemented
aided, assisted.
Commensurate
be in proportion to.
Comprehensive resume
full details of the applicant's
qualifications, working experience (if any), personal
information and names of references.
Ctlrrent salary
present salary. .
Computer literate
know how to use the computer.
Dynamic
energetic, having a lot of energy, confident when
taking on new tasks, and able to solve problems and find
creative solutions to improve things.
Drive
energy, ambition.
Disciplines
subjects, courses.
English Skill Guide to ability in both written and spoken in English
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33 .
34.
35.
36.
37.
38.
39.
40.
4 1.
Equivalent
equal to.
Essential
necessary.
Functions
work, duties.
Fringe benefits
benefits for the employees, these include
bonus, medical treatment, subsidized meals, and paid annual
leave.
Flair
natural ability or talent.
Handle
deal with.
Initiative
self-starter, proactive, the ability to start
something on one' s own.
Innovative
creative, having new ideas.
Incumbent
person holding office.
Leadership qualities
be able to lead, direct and advise
those under you.
Multinational company
a big company with branches in
different countries.
Notified
informed.
Negotiable
can be worked out by discussion.
'"
Positions
jobs.
Pleasant personality/disposition
desirable behaviour and
good manners.
Potential
ability to do something.
Pleasant working environment
working in a company
would be enjoyable because of the friendly staff and good
facilities there.
Recognized qualifications
certificates, diplomas and
degrees which are accepted by the authorities.
Result-oriented
able to produce good results.
Remuneration package
salary, allowances and bonus, etc.
Relevant experience
experience related to the job you are
applying for.
Reputable
respectable and reliable.
Self-motivated
be interested and eager to do something
without being told by others.
Shortlisted
selected from a list.
Sui tably qualified
having relevant qualifications.
English Skill
Guide to nbility in bOlh written nnd spoken in English
5
42. Subsidized meals
meals at the company canteen whose
cost is shared by the finn so that employees can get the meals
at a reduced price.
knowing something very well.
43. Sound knowledge
44. Tertiary qualifications
qualifications obtained at
institutions of higher learning.
the money that you bring home after all
45. Take home pay
deductions (for example, for income tax and employees'
provident fund) have been made.
46. Telephone manners talking on the phone politely and in a
pleasant, acceptable manner.
47. Urgently required
wanted at once.
48. Valid driving license
a driving license which can still be
used, has not expired.
49. Write in
apply in writing.
50. Wholly-owned subsidiary
a branch office or a smaller
company which is completely owned by a big company.
51. Well versed with
very familiar with.
What do the -following underlined words, phrases and sentences
mean? Check your answers at the end ef the exercise.
1.
The person we need must have good communication skills
both in English and Mandarin.
2.
The candidate must be conversant in English, Indonesian and
Spanish languages.
3.
Your salary commences at Rp. 10.000.000.
4.
The
candidate
is
expected
to
have
a
working
knowledge
of
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personal computer software.
5.
The applicant must be willing to work odd hours.
6.
The starting
qualification.
6
salary is
dependent
on
experience
and
English Skill Guide to ability in both written and spoken in English
7.
Ours is a fast expanding company.
8.
We are looking for outgoing individuals to join our marketing
team.
9.
There are good prospecta for advancement.
10. Ability to work with minimum supervision is a plus.
11. The selected candidate will report to the General Manager.
12. Two years working experience in a similar capacity .
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13. The person must have good telephone etiquette.
14. Ability to work independently.
15. Possess excellent interpersonal skills.
16. Preferably with 2 years' relevant working experience.
17. All applications will be treated in strict confidence.
18. Proficient/Fluent in English and Indonesian languages.
19. Working knowledge ofPCs.
20. Ability to communicate in English would be an added
advantage.
21 . Recent graduates are encouraged to apply
22. Minimum Diploma in Stenography.
23. Two years' contract.
Engli sh Ski ll
G ui de to obility in both written lind spoken in E nglish
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24. Tertiary education in business administration or related
discipline.
25. The job is based at our branch office in Jakarta.
26. Working
•
experIence
preferred
but
not
essential.
27. Salary US$I,300 to US$I,500 gross .
28. Prospective.
ANSWERS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
The ability to express clearly and effectively in speech and
writing.
Know how to speak (and write) well.
Begins.
Be able to work on.
Must be prepared to work even after office hours, sometimes
late in the evening.
Will depend onlbe determined by.
A company which is growing bigger and stronger.
People who are friendly and sociable.
Chances in future.
An advantage.
Comes under the authority.
In a similar job.
Telephone manners.
The applicant must be able to work on his/her own without
much supervision or guidance.
Be able to interact well and work with others.
It is better if the candidate has some working experience for a
minimum of two years in a job similar to the one he/she is
applyingfor.
17. Outside firms or individuals will not know about your
application and the information therein.
18. Be able to speak and write well in both the languages.
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English Skill Guide to ability in both written and spoken in English
19. Be able to use personal computers.
20. Job applicants will be considered favourably if they can speak
and write English.
21. Applicants who are fresh graduates are welcome to apply.
22. A qualification which is lower than a diploma in Stenography
will not be acceptable.
23. The job is not permanent, its duration is only for two years,
the contract mayor may not be renewed,
24. The applicant should have studied business administration or
some other related course at college/universitylevel.
25. The successful applicant will have to be prepared to work in
the Jakalia office.
26. (This appears fairly often) Such a statement is quite
contradictory. How can an employer say "I prefer someone
with experience, but then the working experience is not .
necessary" .
27. Total income is between US$1 ,300 and US$1 ,500. This does
not include income tax and employees' provident fund
deductions.
.
28. Possible, future.
EngliRh Ski ll Gll id' to ubi lity in both written nnd spoken in English
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Positive or Action Words
TO CREATE A positive and favourable impression on your
potential employers, you could also use the following positive or
action words in your covering letter, resume and the interview.
The words have been underlined.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
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I am active in voluntary organizations/student activities.
I am capable of shouldering administrative responsibilities.
I am competent in accounting.
My grades in school/university have always been consistent.
They have always been B and above.
I am a dedicated person . .
I assure you that I shall discharge my duties efficiently.
By selecting me, you select an energetic employee.
I will always strive for excellence in my work.
1 have a flair for languages. I can communicate well in three
languages.
Initially, I would like to be guided, but later on I am quite
capable of working independently.
With my qualifications I hope I can contribute to improved
efficiency in the firm.
I all} a person of initiative.
lain motivated to be enterprising and be a high achiever.
I have participated in youth camps/voluntary activities.
Some of my positive qualities are honesty, reliability and
industriousness.
I will always strive to be a productive employee.
I am proficient in all types of secretarial work.
Eng] ish Skill Guide to ability in both written and spoken in E nglish
18. I am confident that I am qualified to hold the position of
assistant manager.
19. I am a resourceful and responsible individual.
20. I am willing to serve the company conscientiously.
21. My skills include organizing events and raising money for
charity.
22. I specialized in estate management.
23. I come from a stable home background.
24. At school I was a successful athlete/debater/student leader.
25. I have the training to work with personal computers .
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l ~nR
l iR h
Ski ll ( ;u idc to uh ilit y in ho th wri tt en und NPokcn in English
II
Common Abbreviations Used
in Job Advertisements
Attn
CV
do
Dbase
ext
HQ
LCC
LCCI
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II
mm
nr
PSC
PC
Pte Ltd
QC
ref
R&D
sae
SEA region
wpm
,
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fax
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for the attention of
curriculum vitae
care of
database
extension
headquarters
London Chamber of Commerce London
Chamber of Commerce and Industry
mmllllum
nonreturnable
Private Secretary' s Certificate personal
computer
private limited
quality control
reference
research and development stamped
addressed envelope Southeast Asia
•
regIOn
words per minute
telefax
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Job seekers must be familiar with the abbreviations related
to the jobs they are applying for.
12
English Skill Guide to ability in both written and spoken in English
Locating Jobs
JOBS CAN BE found in various ways. Job finders have to
do the following things:
l. Enquire from relatives and friends if they are aw~e
of any job
openings in their place of work or elsewhere.
2. Ask former colleagues (if you have worked before).
3. Watch advertisements on shop windows and notice boards in ·
shopping complexes and other public places.
4. Look for vacancies in newspapers which are widely circulated.
5. Write applications to organizations that you think have
vacancies for people of your qualifications and experience.
6. See the yellow pages of telephone directories to locate firms
which may employ people like you.
7. Contact prospective employers on the phone, or personally.
8. Register with an employment agency.
Various studies have been done to find out how people find
jobs. There are a number of ways to approach this topic, and many
of the studies don't come up with the same data. One of the
biggest surveys of unemployed people is part of the Current
Population Survey. The Census Bureau gives this survey to
thousands of U.S. households on a regular basis. The survey asks
the employment status of those surveyed and, if unemployed,
what job search methods were used by them. Unfortunately, the
survey does not ask which approaches worked.
On one occasion, special questions were added to the survey
that asked which job search techniques resulted in the unemployed
linding thcir most recent job. At that time, the two most effective
11H.:lhods were contacting an employer directly and getting leads
i"nlill II"icnd s or relatives. Since then , a variety of studies have
En )l. li:ih Sk ill
(~ lIi dc
In
nh ilil y in hO lh wri ll cn and spoken in English
I
~
been done on how people find jobs, but none surveyed as large a
group.
One study conducted by the u.s. Department of Labor,
titled "Job seeking on the Internet," included data on those using
the Internet in their job search. Once again, though, they did not
measure the effectiveness of the Internet in landing a job. So,
based on the available research on how people actually find jobs,
the following data present the major techniques. These figures are
approximate, but they are supported by a variety of research
findings.
• Heard about opening from someone they know (including
friends, relatives, and acquaintances): 35%
• Contacted employer directly: 30%
•
• Answered a want ad: 14%
• Referred by private employment agency: 6%
• Referred by the public employment service: 5%
• Other methods (referred by school, took civil service test,
referred by union, placed ads in journals, and so on): 10%
We know that some people are getting their jobs from leads
they obtain on the Internet. Each method listed here most likely
includes job seekers who used the Internet. For example, of those
who "contacted an employer directly" to get their jobs, some
mailed in a resume, and others knocked on the door, completed an
application, used the phone, or made an Internet contact of some
kind. People use the Internet as another tool in their job search.
Some Internet users go directly to an employer's site and submit
their resumes online. Others use e-mail to contact people they
know and ask for job leads. Still others go to Internet resume
banks or sites listing openings and then post their resumes or
search for jobs.
T.he ,following situations are given to guide you through
finding jobs. They also give you an idea of the sort of things that
job seekers can expect in their quest for jobs.
Situation (1) : You know that Mr Anwar is the father of one ofyour good
friends, Rudi. He works as an assistant general manager in a
multinational company. Give him a call to find out if there is any suitable
jobfor you.
14
English Skill Guide to ability in both written and spoken in English
Sample telephone conversation
You
Secretary
You
Secretary
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
: Hello, can I speak to Mr Anwar please?
: May I know who is on the line please?
: My name is Ferdi. I am a good friend ofMr.
Anwar's son, Rudi. I would like to talk to Mr
Anwar and find out if there are any suitable posts.
: Hold on a second please, I'll put you through to
him.
: Hello.
: Mr Anwar, I wonder if you still remember me.
I' m Ferdi. I've come to your house a few times
with Rudi while we were studying together in
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Jakarta.
: Is that right? How can I help you?
: I've obtained my Bachelor' s degree in public
administration recently. I wonder ifthere are any
vacancies in your firm for people with my
qualifications.
: What sort of work are you H ~ oking
for?
: I like to work in the personnel department or in
any administrative position.
: To tell you frankly, I don' t think we have any
vacancies at the moment. But I would advise you
to send me a comprehensive resume. I'll then pass
it on to our personnel manager with my
recommendations. There is a possibility of job
openings in the near future due to expansion.
: Thank you very much, Mr Anwar. I'll write in
straight away. How's Rudi, sir?
: He's fine. He's begun working for Marcos
International
: That's great. When did he start?
: A couple of months ago.
: I do not want to take up any more of your time,
sir. Please convey my regards to Rudi, and thank
you once agam.
: Bye for now.
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Mr An wa r
Yu u
English Skill
: Bye
(~ lIid
c to IIhili ty in hot h wri tt en Il nd s poke n in E nglish
15
Situation: A relative ofyours, Mr Warman, is working as a sales executive
in a leading company in Medan.
Ring him up to find out if there are suitable vacancies. Read the whole
dialogue first.
Practice telephone conversation (Suitable answers are given at
the end of the exercise)
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
. You
MrWannan
You
MrWannan
You
MrWarman
You
•
MrWarman
•
You
MrWarman
You
16
: Hello, is that Uncle Warman?
: Hello, Susi, yes, it's me. How are you doing?
: 1. ________________________
: What's the matter?
:2. ________________________
: When did you leave school?
: 3. --------------------------: Aren't you going on to college?
: 4.
: Well, what subjects did you take in the final year?
: 5. ________________________
: What sort of work do you have in mind?
: 6.
--------------------------: I'm not sure if there are any vacancies. I'll have to
contact the Persom1el Department to find out
: 7.
--------------------------: Yes, you can write in, or better still come to see
me at my office with all your certificates. And I'll
then take you to see the Personnel Manager.
: 8. ____________________~: I'm afraid you can't do that. Relatives are not
allowed to be referees?
:9. ________________________
: This is because relatives will nonnally say good
things about the candidates.
: 10. ______________________
: Yes, I do have a few friends working in some big
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compames.
: 11. ______________________
English Skill Guide to ability in both written and spoke n in Englil:ih
Mr Warman
You
Mr Warman
: Why not send me copies of your CV and I'll
speak to them.
: 12. _________________________
: Okay then, wish you all the best. Bye, Susi
ANS"VERS
1.
2.
3.
4.
5.
6.
7.
8.
9.
1O.
11.
12.
13.
I'm very well, thank you.
I graduated from high school and am looking for ajob now.
About a month ago.
.
No, I am not. I want to work for some time first.
I took Geography, History, Mathematics, English, and
Environment Studies.
•
A clerical post or office assistant.
Can I apply in writing to the Personnel Department?
Can I include you as one of my referees, uncle?
Why is that?
Uncle, do you have friends working in' established
companies?
•
Could you give me some names and tlfeir addresses so that I
could go and see them?
You have been very helpful, uncle. I do not want to take up
any more of your time. Thank you very much.
Bye, Uncle Warman.
Situation (2) : You have heardfrom someone that a certain private
organization needs site engineers urgently. You get to meet the recruitment
officer at his office
Sample conversation
You
: Good morning, Mr Doni.
Recruitment Officer : Good morning.
You
: Thank you so much for agreeing to see me
although I haven't made any appointment.
Recruitment Officer : That's okay. What can I do for you?
Engl ish Ski II
G u ide
10
ubi lilY in bOlh wri lten und spoken in E nglish
17
Personal Director
You
Personal Director
Personal Director
You
Personal Director
You
: Do you have good interpersonal skills?
: 8. --------------------------: Did you take Human Resource
Development as one of your courses?
: To be honest with you, I cannot decide
anything on my own. Could you apply in
writing with a resume. I'll then forward
your application to the selection committee
with my recommendations. You'll be asked
to attend an interview if you are shOlilisted.
: I'll definitely do that, sir. I don't want to
take up any more of your time. Please
consider my application favourably as I'm
really diligent in my work and selfmotivated. Thank you, sir.
: I'll do what I can. Bye
: Bye
ANSWERS
1.
2.
Good afternoon.
My name is Abdul Rahim. I have come to see you about
prospective employment in your company.
I understand that you have a vacancy for personnel officer. A
friend of mine working here told me about it.
I am very keen to apply for this job. Would you consider me
please?
Yes I have them. Here they are sir.
No I don't have any previous work experience as I am a fresh
graduate. But I'm very diligent and can pick up quickly.
I have the aptitude for languages. Besides Bahasa Melayu, my
fic;t language, I am good in English and also Mandarin which
I picked up as a student in Singapore.
Yes, I have. I can get along very well with people.
Yes, I did, it was one a/my core courses at Ngee Ann.
3.
4.
5.
6.
7.
8.
9.
l
= :!!":!:
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Situation (3) : You come to know that Lion Publishing Company is an
established organjzaion which deals with the publication ofmagazines,
books and a newspaper. Since you believe that the company may provide
openings for Jobs,you decide to talk to the personnel
20
English Skill Guide to ability in both written and spoken in English
Sample telephone conversation
You
Secretary
You
Secretary
You
Secretmy
PersOlmel Manager
You
PersOlmel Manager
Yu u
Pc rsolmel Manager
You
PcrsOlmel Manager
You
Personnel Manager
Yo u
l'crso nl1el Manager
Sililalioll :
: Hello, my name is Ahmad Arshad. I would
like to speak to the Personnel Manager,
please.
: Can I help you?
: I should be grateful if you could let me speak
to the Personnel Manager, please.
: What is it about?
: Please put me through to him. It' s rather
impo11ant for me. I' m looking for ajob, you
see.
: All right. Wait a second.
•
: Hello,
: Hello, sir, my name is Arshad, Ahmad
Arshad. I've recently left school with a
Higher School Certificate and I'm interested
in working as a journalist for you. I'd like to
come over and talk to you. Would you be free
to see me?
~
: I don' t think we advertised for journalists.
: No, sir. But it is just possible that you may
need journalists in the very near future.
: I was informed that one of the departments
needs a translator. Are you interested in being
a translator?
: What are the languages involved?
: You have to translate from English to
Indonesian and vice versa. Can you do that?
: Yes, I can. I am proficient in both languages.
When can I come and see you?
: Well, let us meet on Thursday morning about
10. Is that all right with you?
: That' s fine sir. I'll be there at 10 sharp.
Thanks for your time.
: You are welcome.
En~
hal'e heard/ i'om your neighbour that her company may
/11/1 '( ' SO li it' IIddil iolial joh openings d ue 10 a positive g rowth in th e
( '{) I1I/IIII1I ' Hill.!: II/ II/It · 1111111 1111 !
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,, •
-
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•
Guide to ability in both written and spoken in English
•
By:
•
RIDW AN HANAFIAH
•
•
"
Mahara Publishing
TABLE OF CONTENTS ·
Pages
PREFACE --------------------------------------------------------TABLE OF CONTENTS ------------------------------:.---------~TROl)JCIN
------------------------------------------------·
·
.
1. Pre1lrnl11afles -------------------------------------------------2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
J 9.
20.
2 1.
22 .
23 .
24.
•
lJnderstanding Particular Words and Expressions in
Advertisements ----------------------------------------------Positive or Action Words -----------------------------------Common Abbreviations lJsed in Job Advertisements -Locating Jobs ------------------------------------------------SPEL~
G REM~l)
ER -----------------------------------•
Appointment for Interviews ~ Making Relevant Enquiries --------------------------------Application F onns ------------------------------------------Sending Particulars through Telefax ---------------------Writing a Covering Letter ---------------------------------Writing a Resume -------------------------------------------Asking for a Reference -------------------------------------Writing to ask for Reference ------------------------------Follow-lJp Letter/Call to Ask for an Interview ---------How to Handle that All-important Interview -----------Sample Responses to Some Common Interview Questions
Sample Questions which can be Expected l)uring an
Interview and their Answers ----------------..:--------------Writing a "Thank-You Letter" after the Interview -----Walk-In Interviews ------------------------------------------Writing a Letter of Acceptance (or Refusal) ------------Reasons for Rejection ---------------------------------------How Grads can Make themselves More Marketable --;\ Worcl of Aclvice after Getting a Job --------------------
Engli sh Ski ll "\Iide to uhi lit y in hoth written und Npokcn in English
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Preliminaries
WHAT DO I want to do?
What are your qualifications? What jobs do you like to do?
Which ones do you think you are qualified for?
List your educational and professional qualifications and the
jobs advertised which require the qualifications you possess .
Qualifications
Secondary School Leaving
Certificate
Higher School Certificate
Diploma in Business
Administration
. Jobs
Sales Staff Clerk
Sales Executive Accounts Clerk
Business Executive Bank Officer
In the space below write down your highest qualification
and against it the positions you are interested in.
Qualifications
•
· i!
i
Positions Sou ht
,
Look at the situations vacant or appointments columns of
your local newspapers and make an accurate note of prospective
English Skill Guide to ability in both written and spoken in English
employers, their addresses, telephone numbers, line of business,
and the vacant position advertised.
Prospective
Employer
Kaplan Edu
Line of
Business
Vacancy
Result
Education
Bilingual
English
Teacher
31108115
Interview
Banking/
Financial
Services
Management
Trainee
01109115
KIV
JI. HR Rasuna
Said, South
Jakarta
Phone: (021)
520-1234
PT. Bank Amal
Indonesia
JI. Thanu'in
Center, Medan
Phone: (061)
820-6789
Date
Applied
•
Economics Society
Friends a/the Earth
/llstiutioniPlace
Of Work
Universitas Sumatera Utara
Jakarta
-
Muara Tours
' Society
Post
Secretary
Committee
Member
Ticketing Clerk
What are the things that you have done in school, college,
voluntary organizations or in your previous employment (if any)
that is worth mentioning in your job application? List them.
1':nRli:; h Skill
(; u idc 10 IIhi l i l y
ill
1>" lh
W IIII C II /111.1
" I" '~
II III
lin'"
Understanding Particular Words and
Expressions in Advertisements
UNDERSTAND WHAT THE following mean. They often appear
in job advertisements.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
4
Ability to communicate at all levels getting on with people
at all levels of the company, from the people on the shop floor
(people working on machines) to the board room.
Ambitious having the desire or willingness to succeed.
Attractive remuneration
a good salary.
.
Aggressive candidates
people who are active and forceful.
Ample opportunities
a lot of chances.
Bonus
additional payment (usually a month's salary).
Commission
payment as a reward for good service.
Candidate
the person who applies for a job.
Complemented
aided, assisted.
Commensurate
be in proportion to.
Comprehensive resume
full details of the applicant's
qualifications, working experience (if any), personal
information and names of references.
Ctlrrent salary
present salary. .
Computer literate
know how to use the computer.
Dynamic
energetic, having a lot of energy, confident when
taking on new tasks, and able to solve problems and find
creative solutions to improve things.
Drive
energy, ambition.
Disciplines
subjects, courses.
English Skill Guide to ability in both written and spoken in English
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33 .
34.
35.
36.
37.
38.
39.
40.
4 1.
Equivalent
equal to.
Essential
necessary.
Functions
work, duties.
Fringe benefits
benefits for the employees, these include
bonus, medical treatment, subsidized meals, and paid annual
leave.
Flair
natural ability or talent.
Handle
deal with.
Initiative
self-starter, proactive, the ability to start
something on one' s own.
Innovative
creative, having new ideas.
Incumbent
person holding office.
Leadership qualities
be able to lead, direct and advise
those under you.
Multinational company
a big company with branches in
different countries.
Notified
informed.
Negotiable
can be worked out by discussion.
'"
Positions
jobs.
Pleasant personality/disposition
desirable behaviour and
good manners.
Potential
ability to do something.
Pleasant working environment
working in a company
would be enjoyable because of the friendly staff and good
facilities there.
Recognized qualifications
certificates, diplomas and
degrees which are accepted by the authorities.
Result-oriented
able to produce good results.
Remuneration package
salary, allowances and bonus, etc.
Relevant experience
experience related to the job you are
applying for.
Reputable
respectable and reliable.
Self-motivated
be interested and eager to do something
without being told by others.
Shortlisted
selected from a list.
Sui tably qualified
having relevant qualifications.
English Skill
Guide to nbility in bOlh written nnd spoken in English
5
42. Subsidized meals
meals at the company canteen whose
cost is shared by the finn so that employees can get the meals
at a reduced price.
knowing something very well.
43. Sound knowledge
44. Tertiary qualifications
qualifications obtained at
institutions of higher learning.
the money that you bring home after all
45. Take home pay
deductions (for example, for income tax and employees'
provident fund) have been made.
46. Telephone manners talking on the phone politely and in a
pleasant, acceptable manner.
47. Urgently required
wanted at once.
48. Valid driving license
a driving license which can still be
used, has not expired.
49. Write in
apply in writing.
50. Wholly-owned subsidiary
a branch office or a smaller
company which is completely owned by a big company.
51. Well versed with
very familiar with.
What do the -following underlined words, phrases and sentences
mean? Check your answers at the end ef the exercise.
1.
The person we need must have good communication skills
both in English and Mandarin.
2.
The candidate must be conversant in English, Indonesian and
Spanish languages.
3.
Your salary commences at Rp. 10.000.000.
4.
The
candidate
is
expected
to
have
a
working
knowledge
of
•
personal computer software.
5.
The applicant must be willing to work odd hours.
6.
The starting
qualification.
6
salary is
dependent
on
experience
and
English Skill Guide to ability in both written and spoken in English
7.
Ours is a fast expanding company.
8.
We are looking for outgoing individuals to join our marketing
team.
9.
There are good prospecta for advancement.
10. Ability to work with minimum supervision is a plus.
11. The selected candidate will report to the General Manager.
12. Two years working experience in a similar capacity .
•
13. The person must have good telephone etiquette.
14. Ability to work independently.
15. Possess excellent interpersonal skills.
16. Preferably with 2 years' relevant working experience.
17. All applications will be treated in strict confidence.
18. Proficient/Fluent in English and Indonesian languages.
19. Working knowledge ofPCs.
20. Ability to communicate in English would be an added
advantage.
21 . Recent graduates are encouraged to apply
22. Minimum Diploma in Stenography.
23. Two years' contract.
Engli sh Ski ll
G ui de to obility in both written lind spoken in E nglish
7
24. Tertiary education in business administration or related
discipline.
25. The job is based at our branch office in Jakarta.
26. Working
•
experIence
preferred
but
not
essential.
27. Salary US$I,300 to US$I,500 gross .
28. Prospective.
ANSWERS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
The ability to express clearly and effectively in speech and
writing.
Know how to speak (and write) well.
Begins.
Be able to work on.
Must be prepared to work even after office hours, sometimes
late in the evening.
Will depend onlbe determined by.
A company which is growing bigger and stronger.
People who are friendly and sociable.
Chances in future.
An advantage.
Comes under the authority.
In a similar job.
Telephone manners.
The applicant must be able to work on his/her own without
much supervision or guidance.
Be able to interact well and work with others.
It is better if the candidate has some working experience for a
minimum of two years in a job similar to the one he/she is
applyingfor.
17. Outside firms or individuals will not know about your
application and the information therein.
18. Be able to speak and write well in both the languages.
8
English Skill Guide to ability in both written and spoken in English
19. Be able to use personal computers.
20. Job applicants will be considered favourably if they can speak
and write English.
21. Applicants who are fresh graduates are welcome to apply.
22. A qualification which is lower than a diploma in Stenography
will not be acceptable.
23. The job is not permanent, its duration is only for two years,
the contract mayor may not be renewed,
24. The applicant should have studied business administration or
some other related course at college/universitylevel.
25. The successful applicant will have to be prepared to work in
the Jakalia office.
26. (This appears fairly often) Such a statement is quite
contradictory. How can an employer say "I prefer someone
with experience, but then the working experience is not .
necessary" .
27. Total income is between US$1 ,300 and US$1 ,500. This does
not include income tax and employees' provident fund
deductions.
.
28. Possible, future.
EngliRh Ski ll Gll id' to ubi lity in both written nnd spoken in English
9
Positive or Action Words
TO CREATE A positive and favourable impression on your
potential employers, you could also use the following positive or
action words in your covering letter, resume and the interview.
The words have been underlined.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
10
I am active in voluntary organizations/student activities.
I am capable of shouldering administrative responsibilities.
I am competent in accounting.
My grades in school/university have always been consistent.
They have always been B and above.
I am a dedicated person . .
I assure you that I shall discharge my duties efficiently.
By selecting me, you select an energetic employee.
I will always strive for excellence in my work.
1 have a flair for languages. I can communicate well in three
languages.
Initially, I would like to be guided, but later on I am quite
capable of working independently.
With my qualifications I hope I can contribute to improved
efficiency in the firm.
I all} a person of initiative.
lain motivated to be enterprising and be a high achiever.
I have participated in youth camps/voluntary activities.
Some of my positive qualities are honesty, reliability and
industriousness.
I will always strive to be a productive employee.
I am proficient in all types of secretarial work.
Eng] ish Skill Guide to ability in both written and spoken in E nglish
18. I am confident that I am qualified to hold the position of
assistant manager.
19. I am a resourceful and responsible individual.
20. I am willing to serve the company conscientiously.
21. My skills include organizing events and raising money for
charity.
22. I specialized in estate management.
23. I come from a stable home background.
24. At school I was a successful athlete/debater/student leader.
25. I have the training to work with personal computers .
•
l ~nR
l iR h
Ski ll ( ;u idc to uh ilit y in ho th wri tt en und NPokcn in English
II
Common Abbreviations Used
in Job Advertisements
Attn
CV
do
Dbase
ext
HQ
LCC
LCCI
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
II
mm
nr
PSC
PC
Pte Ltd
QC
ref
R&D
sae
SEA region
wpm
,
•
fax
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
for the attention of
curriculum vitae
care of
database
extension
headquarters
London Chamber of Commerce London
Chamber of Commerce and Industry
mmllllum
nonreturnable
Private Secretary' s Certificate personal
computer
private limited
quality control
reference
research and development stamped
addressed envelope Southeast Asia
•
regIOn
words per minute
telefax
•
•
Job seekers must be familiar with the abbreviations related
to the jobs they are applying for.
12
English Skill Guide to ability in both written and spoken in English
Locating Jobs
JOBS CAN BE found in various ways. Job finders have to
do the following things:
l. Enquire from relatives and friends if they are aw~e
of any job
openings in their place of work or elsewhere.
2. Ask former colleagues (if you have worked before).
3. Watch advertisements on shop windows and notice boards in ·
shopping complexes and other public places.
4. Look for vacancies in newspapers which are widely circulated.
5. Write applications to organizations that you think have
vacancies for people of your qualifications and experience.
6. See the yellow pages of telephone directories to locate firms
which may employ people like you.
7. Contact prospective employers on the phone, or personally.
8. Register with an employment agency.
Various studies have been done to find out how people find
jobs. There are a number of ways to approach this topic, and many
of the studies don't come up with the same data. One of the
biggest surveys of unemployed people is part of the Current
Population Survey. The Census Bureau gives this survey to
thousands of U.S. households on a regular basis. The survey asks
the employment status of those surveyed and, if unemployed,
what job search methods were used by them. Unfortunately, the
survey does not ask which approaches worked.
On one occasion, special questions were added to the survey
that asked which job search techniques resulted in the unemployed
linding thcir most recent job. At that time, the two most effective
11H.:lhods were contacting an employer directly and getting leads
i"nlill II"icnd s or relatives. Since then , a variety of studies have
En )l. li:ih Sk ill
(~ lIi dc
In
nh ilil y in hO lh wri ll cn and spoken in English
I
~
been done on how people find jobs, but none surveyed as large a
group.
One study conducted by the u.s. Department of Labor,
titled "Job seeking on the Internet," included data on those using
the Internet in their job search. Once again, though, they did not
measure the effectiveness of the Internet in landing a job. So,
based on the available research on how people actually find jobs,
the following data present the major techniques. These figures are
approximate, but they are supported by a variety of research
findings.
• Heard about opening from someone they know (including
friends, relatives, and acquaintances): 35%
• Contacted employer directly: 30%
•
• Answered a want ad: 14%
• Referred by private employment agency: 6%
• Referred by the public employment service: 5%
• Other methods (referred by school, took civil service test,
referred by union, placed ads in journals, and so on): 10%
We know that some people are getting their jobs from leads
they obtain on the Internet. Each method listed here most likely
includes job seekers who used the Internet. For example, of those
who "contacted an employer directly" to get their jobs, some
mailed in a resume, and others knocked on the door, completed an
application, used the phone, or made an Internet contact of some
kind. People use the Internet as another tool in their job search.
Some Internet users go directly to an employer's site and submit
their resumes online. Others use e-mail to contact people they
know and ask for job leads. Still others go to Internet resume
banks or sites listing openings and then post their resumes or
search for jobs.
T.he ,following situations are given to guide you through
finding jobs. They also give you an idea of the sort of things that
job seekers can expect in their quest for jobs.
Situation (1) : You know that Mr Anwar is the father of one ofyour good
friends, Rudi. He works as an assistant general manager in a
multinational company. Give him a call to find out if there is any suitable
jobfor you.
14
English Skill Guide to ability in both written and spoken in English
Sample telephone conversation
You
Secretary
You
Secretary
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
Mr Anwar
You
: Hello, can I speak to Mr Anwar please?
: May I know who is on the line please?
: My name is Ferdi. I am a good friend ofMr.
Anwar's son, Rudi. I would like to talk to Mr
Anwar and find out if there are any suitable posts.
: Hold on a second please, I'll put you through to
him.
: Hello.
: Mr Anwar, I wonder if you still remember me.
I' m Ferdi. I've come to your house a few times
with Rudi while we were studying together in
•
Jakarta.
: Is that right? How can I help you?
: I've obtained my Bachelor' s degree in public
administration recently. I wonder ifthere are any
vacancies in your firm for people with my
qualifications.
: What sort of work are you H ~ oking
for?
: I like to work in the personnel department or in
any administrative position.
: To tell you frankly, I don' t think we have any
vacancies at the moment. But I would advise you
to send me a comprehensive resume. I'll then pass
it on to our personnel manager with my
recommendations. There is a possibility of job
openings in the near future due to expansion.
: Thank you very much, Mr Anwar. I'll write in
straight away. How's Rudi, sir?
: He's fine. He's begun working for Marcos
International
: That's great. When did he start?
: A couple of months ago.
: I do not want to take up any more of your time,
sir. Please convey my regards to Rudi, and thank
you once agam.
: Bye for now.
•
Mr An wa r
Yu u
English Skill
: Bye
(~ lIid
c to IIhili ty in hot h wri tt en Il nd s poke n in E nglish
15
Situation: A relative ofyours, Mr Warman, is working as a sales executive
in a leading company in Medan.
Ring him up to find out if there are suitable vacancies. Read the whole
dialogue first.
Practice telephone conversation (Suitable answers are given at
the end of the exercise)
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
You
MrWannan
. You
MrWannan
You
MrWannan
You
MrWarman
You
•
MrWarman
•
You
MrWarman
You
16
: Hello, is that Uncle Warman?
: Hello, Susi, yes, it's me. How are you doing?
: 1. ________________________
: What's the matter?
:2. ________________________
: When did you leave school?
: 3. --------------------------: Aren't you going on to college?
: 4.
: Well, what subjects did you take in the final year?
: 5. ________________________
: What sort of work do you have in mind?
: 6.
--------------------------: I'm not sure if there are any vacancies. I'll have to
contact the Persom1el Department to find out
: 7.
--------------------------: Yes, you can write in, or better still come to see
me at my office with all your certificates. And I'll
then take you to see the Personnel Manager.
: 8. ____________________~: I'm afraid you can't do that. Relatives are not
allowed to be referees?
:9. ________________________
: This is because relatives will nonnally say good
things about the candidates.
: 10. ______________________
: Yes, I do have a few friends working in some big
•
compames.
: 11. ______________________
English Skill Guide to ability in both written and spoke n in Englil:ih
Mr Warman
You
Mr Warman
: Why not send me copies of your CV and I'll
speak to them.
: 12. _________________________
: Okay then, wish you all the best. Bye, Susi
ANS"VERS
1.
2.
3.
4.
5.
6.
7.
8.
9.
1O.
11.
12.
13.
I'm very well, thank you.
I graduated from high school and am looking for ajob now.
About a month ago.
.
No, I am not. I want to work for some time first.
I took Geography, History, Mathematics, English, and
Environment Studies.
•
A clerical post or office assistant.
Can I apply in writing to the Personnel Department?
Can I include you as one of my referees, uncle?
Why is that?
Uncle, do you have friends working in' established
companies?
•
Could you give me some names and tlfeir addresses so that I
could go and see them?
You have been very helpful, uncle. I do not want to take up
any more of your time. Thank you very much.
Bye, Uncle Warman.
Situation (2) : You have heardfrom someone that a certain private
organization needs site engineers urgently. You get to meet the recruitment
officer at his office
Sample conversation
You
: Good morning, Mr Doni.
Recruitment Officer : Good morning.
You
: Thank you so much for agreeing to see me
although I haven't made any appointment.
Recruitment Officer : That's okay. What can I do for you?
Engl ish Ski II
G u ide
10
ubi lilY in bOlh wri lten und spoken in E nglish
17
Personal Director
You
Personal Director
Personal Director
You
Personal Director
You
: Do you have good interpersonal skills?
: 8. --------------------------: Did you take Human Resource
Development as one of your courses?
: To be honest with you, I cannot decide
anything on my own. Could you apply in
writing with a resume. I'll then forward
your application to the selection committee
with my recommendations. You'll be asked
to attend an interview if you are shOlilisted.
: I'll definitely do that, sir. I don't want to
take up any more of your time. Please
consider my application favourably as I'm
really diligent in my work and selfmotivated. Thank you, sir.
: I'll do what I can. Bye
: Bye
ANSWERS
1.
2.
Good afternoon.
My name is Abdul Rahim. I have come to see you about
prospective employment in your company.
I understand that you have a vacancy for personnel officer. A
friend of mine working here told me about it.
I am very keen to apply for this job. Would you consider me
please?
Yes I have them. Here they are sir.
No I don't have any previous work experience as I am a fresh
graduate. But I'm very diligent and can pick up quickly.
I have the aptitude for languages. Besides Bahasa Melayu, my
fic;t language, I am good in English and also Mandarin which
I picked up as a student in Singapore.
Yes, I have. I can get along very well with people.
Yes, I did, it was one a/my core courses at Ngee Ann.
3.
4.
5.
6.
7.
8.
9.
l
= :!!":!:
' ~
""'-,
Situation (3) : You come to know that Lion Publishing Company is an
established organjzaion which deals with the publication ofmagazines,
books and a newspaper. Since you believe that the company may provide
openings for Jobs,you decide to talk to the personnel
20
English Skill Guide to ability in both written and spoken in English
Sample telephone conversation
You
Secretary
You
Secretary
You
Secretmy
PersOlmel Manager
You
PersOlmel Manager
Yu u
Pc rsolmel Manager
You
PcrsOlmel Manager
You
Personnel Manager
Yo u
l'crso nl1el Manager
Sililalioll :
: Hello, my name is Ahmad Arshad. I would
like to speak to the Personnel Manager,
please.
: Can I help you?
: I should be grateful if you could let me speak
to the Personnel Manager, please.
: What is it about?
: Please put me through to him. It' s rather
impo11ant for me. I' m looking for ajob, you
see.
: All right. Wait a second.
•
: Hello,
: Hello, sir, my name is Arshad, Ahmad
Arshad. I've recently left school with a
Higher School Certificate and I'm interested
in working as a journalist for you. I'd like to
come over and talk to you. Would you be free
to see me?
~
: I don' t think we advertised for journalists.
: No, sir. But it is just possible that you may
need journalists in the very near future.
: I was informed that one of the departments
needs a translator. Are you interested in being
a translator?
: What are the languages involved?
: You have to translate from English to
Indonesian and vice versa. Can you do that?
: Yes, I can. I am proficient in both languages.
When can I come and see you?
: Well, let us meet on Thursday morning about
10. Is that all right with you?
: That' s fine sir. I'll be there at 10 sharp.
Thanks for your time.
: You are welcome.
En~
hal'e heard/ i'om your neighbour that her company may
/11/1 '( ' SO li it' IIddil iolial joh openings d ue 10 a positive g rowth in th e
( '{) I1I/IIII1I ' Hill.!: II/ II/It · 1111111 1111 !