Usulan Perumusan Strategi Pemasaran Kartu Selular Telkom Flexi - MCUrepository

DATA PENULIS

  Nama : Indriani Kusumawati Alamat di Bandung : Jl. Garu Raya No.5 Babakan Sari I Kiara Condong

  Bandung 40283 Alamat Asal : Jl. Garu Raya No.5 Babakan Sari I Kiara Condong

  Bandung 40283 No. Telp. Bandung : (022) 7200598 No. Telp. Asal : (022) 7200598 No. Handphone : 0818 21 6457 Alamat Email : Pendidikan : SMU Negeri 20, Bandung

  Jurusan Teknik Industri Universitas Kristen Maranatha Nilai Tugas Akhir : A Tanggal USTA :

  3 Februari 2005 Nama Mahasiswa : Indriani Kusumawati NRP : 0023109 Judul Tugas Akhir : Usulan Perumusan Strategi Pemasaran Kartu Selular

  Telkom Flexi Komentar-Komentar Dosen Penguji : D Sudah cukup baik. D Sudah Ok ! D Teori-teori di draft seharusnya mencantumkan sumbernya ( sebagian sudah dikutip sebagian belum).

  Penelitian telah dilakukan dengan baik.

Factor Analysis

  KMO and Bartlett's Test

  Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

  ,608 Bartlett's Test of y Approx. Chi-Square 2157,297 Sphericit df 595

  Sig. ,000

  Communalities

  Initial Extraction SUARA 1,000 ,771

  SINYAL 1,000 ,749 JANGK 1,000 ,588

  MMS 1,000 ,656 SMS 1,000 ,690

  CALLWAIT 1,000 ,720 GPRS 1,000 ,699

  BLANKNUM 1,000 ,859 SMSCEPAT 1,000 ,810

  INTERNET 1,000 ,810 FEATURE 1,000 ,759 MEMORY 1,000 ,675

  PERDANA 1,000 ,698

  VOUCHER 1,000 ,697 HITPULSA 1,000 ,568

  ARTIS 1,000 ,651 PROGKHS 1,000 ,717

  KTRPUSAT 1,000 ,586 COUNTER 1,000 ,934

  STNDGUD 1,000 ,925 CALLCETR 1,000 ,772

  CEPATTGP 1,000 ,735 ERRORCPT 1,000 ,694

  CITRAPRO 1,000 ,809 RAMAH 1,000 ,665

  PNGTAHUA 1,000 ,737 DESAIN 1,000 ,824 Extraction Method: Principal Component Analysis .

  .

  Total Variance Explained

  Initial Eigenvalues Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings Compon ent

  Total % of Variance

  Cumulative % Total % of Variance

  Cumulative % Total % of Variance

  Cumulative % 1 4,529 12,939 12,939 4,529 12,939 12,9393,213 9,180 9,180 2 4,081 11,661 24,600 4,081 11,661 24,6003,131 8,945 18,124 3 3,295 9,415 34,015 3,295 9,415 34,0153,051 8,718 26,843 4 2,372 6,777 40,791 2,372 6,777 40,7912,808 8,022 34,865 5 1,859 5,313 46,104 1,859 5,313 46,1042,389 6,826 41,691 6 1,672 4,776 50,880 1,672 4,776 50,8801,826 5,218 46,910 7 1,534 4,382 55,262 1,534 4,382 55,2621,673 4,779 51,688 8 1,389 3,970 59,232 1,389 3,970 59,2321,653 4,723 56,411 9 1,289 3,682 62,914 1,289 3,682 62,9141,503 4,295 60,706

  10 1,177 3,364 66,277 1,177 3,364 66,2771,416 4,044 64,750 11 1,110 3,171 69,449 1,110 3,171 69,4491,378 3,937 68,687 12 1,058 3,022 72,471 1,058 3,022 72,4711,324 3,784 72,471 13 ,955 2,730 75,201 14 ,924 2,640 77,840 15 ,809 2,310 80,150 16 ,725 2,071 82,222 17 ,650 1,858 84,080 18 ,614 1,754 85,833 19 ,563 1,609 87,442 20 ,539 1,539 88,981 21 ,465 1,328 90,309 22 ,452 1,292 91,601 23 ,423 1,209 92,809 24 ,392 1,121 93,930 25 ,345 ,985 94,915 26 ,316 ,903 95,818 27 ,287 ,820 96,637 28 ,270 ,772 97,410

  Component Matrix Component

  11

  

KTRPUSAT -2,229E-02 -,332 ,195 ,301 ,262 -4,556E-03 1,208E-02 ,481 ,124 -,164 5,222E-02 2,995E-02

COUNTER -,517 -4,940E-02 ,272 ,558 -,422 ,107 -9,573E-02 -,213 ,106 -,139 -6,146E-02 -1,732E-02 STNDGUD -,547 -4,227E-02 ,237 ,559 -,409 7,543E-02 -7,929E-02 -,218 9,422E-02 -,135 -1,884E-02 -9,927E-04

CALLCETR ,256 1,100E-02 ,741 -,161 ,111 -,198 ,236 -2,671E-02 2,095E-02 -9,270E-02 3,418E-02 ,113

  INFORMSI -,290 ,309 ,173 -3,234E-02 -,246 8,142E-02 ,354 ,338 -,189 ,361 -,101 -,185

ACRHIBUR -,236 ,240 3,871E-03 ,159 ,678 -,113 -6,252E-02 -,105 4,835E-02 -,298 -8,146E-02 8,085E-02

ARTIS ,383 ,472 ,129 -9,061E-02 ,250 8,644E-02 9,831E-02 -,231 ,223 -5,923E-03 -5,455E-02 -,267 PROGKHS 4,796E-04 ,172 1,544E-02 -6,112E-03 -,132 ,206 -5,093E-02 ,537 ,348 -,281 -,111 ,353

  TARIFSMS -6,097E-02 ,767 ,344 7,484E-02 6,947E-03 -,122 -5,749E-03 ,188 9,077E-02 7,250E-03 ,167 -4,314E-02

HRGHANST -,250 ,558 ,308 7,282E-02 -8,534E-02 -,110 -,138 ,148 ,114 -1,207E-02 -,163 9,707E-03

BONUS -,355 ,415 ,124 ,315 ,345 -,261 ,166 -,207 8,153E-02 ,260 -,108 ,227 TMBHPLS -8,344E-02 ,709 ,134 3,869E-02 ,147 -,225 -1,220E-02 2,468E-02 ,105 ,190 ,258 -1,740E-02

  VOUCHER 9,391E-02 -,261 ,551 ,236 ,155 ,176 3,121E-03 7,419E-02 -,274 ,135 ,327 -2,829E-02 HITPULSA ,363 -,131 -3,422E-02 ,404 -1,077E-03 -,175 7,828E-03 ,289 -5,399E-02 ,110 -,353 2,288E-02

POTPULSA 9,402E-02 ,509 4,515E-02 6,272E-02 ,143 ,391 -2,248E-02 -5,584E-02 -,166 -,184 -1,894E-02 8,638E-02

TARIFPLS -,251 ,547 ,200 ,124 -,177 -4,729E-02 6,977E-03 ,100 ,121 -,234 ,366 -,129

  INTERNET ,199 7,973E-02 ,293 ,141 1,142E-03 ,374 -,317 -,180 ,285 ,470 -,290 2,625E-04 FEATURE ,514 ,552 -7,123E-02 -,126 -,170 ,165 ,205 9,426E-02 -,184 3,657E-02 ,148 7,190E-02 MEMORY ,201 ,119 -,198 2,135E-02 ,366 ,428 -,205 -2,963E-02 ,295 ,201 ,146 ,269 PERDANA 5,271E-02 -,199 ,313 ,341 2,900E-02 ,354 -,360 6,428E-02 -,274 1,277E-02 ,275 -,175

  SMS ,390 -,101 -,145 ,124 -,139 ,269 ,258 -,215 ,461 -1,504E-02 ,256 -9,707E-02 CALLWAIT ,368 ,453 ,163 8,918E-02 -3,424E-02 -5,412E-02 2,216E-02 -,163 -,203 -,356 -,320 -,208 GPRS ,578 ,361 -9,431E-02 ,101 -,270 ,261 -9,803E-02 -8,411E-02 -,153 -3,975E-02 -7,916E-02 ,163

BLANKNUM ,689 ,470 -,119 -2,288E-02 -,236 ,104 -3,812E-02 2,699E-02 -,193 -3,699E-02 -8,834E-02 ,184

  12 SUARA ,662 -,155 -,135 ,388 8,021E-02 -,255 ,148 -2,628E-02 3,655E-02 9,780E-02 ,103 -,157 SINYAL ,624 -4,709E-02 -,153 ,478 -2,365E-02 -,230 -,130 ,160 -2,235E-03 3,752E-02 -7,509E-02 -6,160E-02 JANGK ,439 -,135 -,173 ,426 ,192 -,123 -,159 -3,205E-02 -7,300E-02 -,214 9,320E-02 ,170 MMS ,516 -,130 -9,771E-02 ,355 -,119 -,185 ,350 -9,379E-02 ,147 1,736E-02 ,190 -1,633E-02

  10

  1

  9

  8

  7

  6

  5

  4

  3

  2

  

CEPATTGP -,240 4,374E-02 -,437 ,337 1,421E-02 ,191 ,359 ,331 ,213 9,916E-02 -,138 -,146

ERRORCPT ,184 ,161 ,169 2,457E-02 -7,257E-02 -,391 -,579 ,151 -4,545E-03 ,286 5,693E-02 -6,610E-02

  Component Matrix

  1 SUARA ,662 SINYAL ,624

  KTRPUSAT COUNTER -,517 ,558 STNDGUD -,547 ,559

  ARTIS PROGKHS ,537

  INFORMSI ACRHIBUR ,678

  BONUS TMBHPLS ,709

  TARIFSMS ,767 HRGHANST ,558

  POTPULSA ,509 TARIFPLS ,547

  VOUCHER ,551 HITPULSA

  INTERNET FEATURE ,514 ,552 MEMORY PERDANA

  ,572

  BLANKNUM ,689 SMSCEPAT

  SMS CALLWAIT GPRS ,578

  JANGK MMS ,516

  1

  Component

  1

  6

  5

  2

  1

  9

  8

  7

  4

  3

  2

  1

  CALLCETR ,741

  Rotated Component Matrix

  VOUCHER ,678 HITPULSA ,686

  KTRPUSA T COUNTER ,936 STNDGUD ,919

  ARTI S PROGKHS ,817

  INFORMSI ,768 ACRHIBUR ,514 -,524

  BONUS ,525 TMBHPLS ,811

  TARIFSMS ,846 HRGHANST ,579

  POTPULSA ,520 TARIFPLS ,668

  PERDANA ,776

  Component 1 2 3 4 5 6 7 8 9 10 11

  INTERNET ,842 FEATURE ,711 MEMORY ,550

  SMSCEPAT ,867

  GPRS ,781 BLANKNUM ,839

  SMS ,783 CALLWAIT ,587

  JANGK ,538 MMS ,554 ,526

  12 SUARA ,749 SINYAL ,816

  CALLCETR ,822

  Rotated Component Matrix Component 1 2 3 4 5 6 7 8 9 10

  11

  12 SUARA -5,110E-02 6,946E-02 7,757E-02 ,749 -,170 -3,309E-02 5,935E-02 ,338 -8,518E-02 -3,416E-02 -3,923E-02 -,197 SINYAL -2,427E-02 -5,234E-02 ,194 ,816 -4,205E-02 -8,741E-02 7,915E-02 5,809E-02 -9,481E-02 5,318E-02 -,102 2,230E-02 JANGK -,107 -6,892E-02 ,142 ,538 -3,278E-02 2,635E-02 ,164 7,509E-02 -,465 -5,682E-02 7,951E-02 4,954E-02

MMS -3,627E-02 ,111 9,520E-02 ,554 -1,187E-02 -9,971E-02 -3,914E-02 ,526 -2,144E-02 -,129 ,109 -9,734E-02

  

SMS -9,932E-02 3,170E-02 ,110 ,115 2,104E-02 -5,090E-02 -2,944E-02 ,783 -5,099E-02 ,140 -,119 2,333E-02

CALLWAIT ,200 ,216 ,587 ,194 ,126 ,226 -,179 -,151 -,101 -,140 -,271 -,166

GPRS -1,421E-02 -4,252E-02 ,781 ,200 -1,443E-02 -9,883E-02 3,460E-02 9,249E-02 -2,584E-02 ,160 -1,619E-03 4,513E-02

BLANKNUM 7,928E-02 -1,397E-02 ,839 ,264 -,209 -,153 -6,497E-02 2,902E-02 1,241E-02 5,835E-02 -8,390E-03 6,131E-02

  INTERNET 2,407E-02 ,193 ,126 5,556E-02 ,144 -2,103E-02 8,016E-02 1,448E-03 7,344E-02 ,842 -9,689E-02 -4,728E-02 FEATURE ,247 -8,206E-03 ,711 6,081E-02 -,320 -4,485E-02 1,203E-02 ,197 ,195 -6,240E-02 4,849E-02 3,126E-02 MEMORY 3,260E-02 -,183 9,594E-02 -6,555E-02 -,305 ,115 ,131 ,250 -,287 ,550 8,913E-02 ,221 PERDANA -5,908E-02 6,925E-02 3,513E-02 6,759E-02 ,212 7,531E-02 ,776 -5,764E-02 -5,668E-02 ,119 -9,937E-02 -3,105E-02

  VOUCHER 1,489E-02 ,423 -9,999E-02 7,977E-02 2,173E-02 7,309E-02 ,678 1,910E-02 3,559E-02 1,744E-02 ,165 -8,245E-02 HITPULSA -,133 7,588E-02 5,270E-02 ,686 1,308E-02 5,881E-02 -4,347E-02 -,157 ,116 8,840E-02 1,922E-02 ,141 POTPULSA ,231 -3,240E-02 ,520 -,173 -6,223E-03 ,348 ,104 -2,368E-02 -,118 9,215E-02 3,206E-02 9,495E-02 TARIFPLS ,668 -8,510E-02 ,102 -,196 ,263 -1,736E-02 ,111 ,117 4,141E-02 -,243 -8,248E-02 ,124 TARIFSMS ,846 8,000E-02 ,217 -5,547E-02 2,946E-02 3,042E-02 1,761E-02 -7,710E-02 ,114 -7,292E-03 -1,547E-02 ,105 HRGHANST ,579 5,605E-02 9,701E-02 -9,691E-02 ,242 1,867E-02 -,136 -,298 ,117 ,101 -4,779E-02 ,157

  BONUS ,525 -4,888E-03 -,190 4,202E-02 ,120 ,287 -,264 -,134 -8,127E-02 ,205 ,484 -,166 TMBHPLS ,811 -9,136E-02 8,162E-02 -4,506E-02 -,125 -1,026E-03 -4,098E-02 -1,078E-02 2,548E-02 7,117E-02 9,862E-02 -9,399E-02

  INFORMSI ,261 2,033E-02 2,765E-02 -,121 3,928E-02 ,137 6,998E-04 -,123 ,768 -4,516E-02 ,125 1,835E-02 ACRHIBUR ,312 -2,437E-02 -,174 -3,816E-02 -5,355E-02 ,514 -,120 -,198 -,524 -1,620E-02 6,623E-02 2,677E-02 ARTIS ,371 ,207 ,315 2,630E-02 -,203 ,230 -,180 ,239 -,101 ,220 -,293 -,207 PROGKHS ,107 6,978E-03 ,128 -3,551E-02 3,588E-02 -5,033E-02 -,109 -1,037E-02 1,053E-02 3,696E-02 -4,564E-02 ,817

  KTRPUSAT -2,881E-02 ,194 -,373 ,292 3,945E-03 ,184 ,277 -2,754E-02 -6,828E-02 -9,577E-02 -2,430E-02 ,443 COUNTER 7,511E-02 -1,955E-02 -,136 -7,279E-02 ,936 1,849E-02 ,111 4,246E-03 4,323E-02 3,802E-02 ,111 3,225E-02 a Rotation converged in 18 iterations.

  Rotated Component Matrix 1 2 3 4 5 6 7 8 9 10

  11

  12 TARIFPLS ,668 TARIFSMS ,846 HRGHANST ,579 BONUS ,525

  TMBHPLS ,811 ARTIS CALLCETR ,822 RAMAH ,768

  PNGTAHUA ,686 DESAIN ,865 CEPATTGP CALLWAIT ,587

  GPRS ,781 BLANKNUM ,839 FEATURE ,711 POTPULSA ,520

  SUARA ,749 SINYAL ,816 JANGK ,538 HITPULSA ,686

  COUNTER ,936 STNDGUD ,919 CITRAPRO ,828 ERRORCPT

  PERDANA ,776

  VOUCHER ,678 MMS ,526 SMS ,783

  

Lampiran D LD - 1

A N A C O R - VERSION 0.4 BY DEPARTMENT OF DATA THEORY UNIVERSITY OF LEIDEN, THE NETHERLANDS

  The table to be analyzed: 1 2 3 FLEXI FREN ESIA Margin 1 283 231 206 720 2 315 222 183 720 3 245 251 224 720 4 290 257 173 720 5 326 217 177 720 6 278 228 214 720 7 299 208 213 720 8 268 243 209 720 9 202 268 250 720 10 322 204 194 720 11 270 265 185 720

  The Rowprofiles: 1 2 3 FLEXI FREN ESIA Margin 1 ,393 ,321 ,286 1,000 2 ,438 ,308 ,254 1,000 3 ,340 ,349 ,311 1,000 4 ,403 ,357 ,240 1,000 5 ,453 ,301 ,246 1,000 6 ,386 ,317 ,297 1,000 7 ,415 ,289 ,296 1,000 8 ,372 ,338 ,290 1,000 9 ,281 ,372 ,347 1,000 10 ,447 ,283 ,269 1,000 11 ,375 ,368 ,257 1,000 12 ,282 ,351 ,367 1,000

  Lampiran D LD - 2

• Margin ,382 ,330 ,288

  The Columnprofiles: 1 2 3 FLEXI FREN ESIA Margin

  

Lampiran D LD - 3

  Dimension Singular Inertia Proportion Cumulative Value Explained Proportion 1 ,11469 ,01315 ,856 ,856 2 ,04704 ,00221 ,144 1,000

• Total ,01537 1,000 1,000

  Row Scores: Row Marginal Dim

  Profile 1 2 1 ,083 -,062 ,052 2 ,083 -,343 ,000 3 ,083 ,254 -,036 4 ,083 -,177 -,408 5 ,083 -,436 ,013 6 ,083 -,009 ,131 7 ,083 -,167 ,323 8 ,083 ,055 -,049 9 ,083 ,622 -,046

  10 ,083 -,373 ,246

  Lampiran D LD - 4 Row Scores Symmetric Normalization Dimension 1

• ,0
• ,2
• ,4
• ,6

  ,8 ,6 ,4 ,2 -,0 -,2 -,4 -,6 D im ens ion 2

  ,4 ,2

  12

  11

  10

  9

  8

  7

  6

  5

  4

  3

  2

  1 Column Scores ,3 ESIA

  Lampiran D LD - 5

Row and Column Scores

  ,4

  10

  12 ,2

  1

  5

  2

  3

  9

• ,0

  8

• ,2

  FREN

  4

  11 ion 2

• ,4

  ns Columns e im

  Row s

• ,6

  D

• ,6 -,4 -,2 -,0 ,2 ,4 ,6 ,8

  Lampiran LD - 1

  Method 1 (space saver) will be used for this analysis

R E L IA B I LI T A S A N A L Y S I S - S C A L E (ALPHA)

  Item-total Statistics Scale Scale Corrected

Mean Variance Item- Alpha

if Item if Item Total if Item

  Deleted Deleted Correlation Deleted

  

VAR00001 104,2750 95,6968 ,4759 ,8387

  

VAR00002 103,9083 100,9075 ,2238 ,8452

  

VAR00003 104,2833 100,4737 ,2123 ,8457

  

VAR00004 104,1917 98,2403 ,3744 ,8418

  

VAR00005 104,6667 96,6443 ,3488 ,8426

  

VAR00006 104,6667 96,6443 ,3488 ,8426

  

VAR00007 104,8250 94,8683 ,4214 ,8402

  

VAR00008 104,7667 96,0627 ,4418 ,8396

  

VAR00009 104,2833 99,3980 ,2654 ,8445

  

VAR00010 104,4917 95,5630 ,4081 ,8406

  

VAR00011 104,3833 99,4485 ,2248 ,8460

  

VAR00012 104,5000 95,3445 ,4727 ,8386

  

VAR00013 104,2083 98,5193 ,4047 ,8414

  

VAR00014 104,4417 98,5680 ,2688 ,8448

  

VAR00015 104,3167 97,4283 ,4138 ,8407

  

VAR00016 104,1083 97,9798 ,4485 ,8404

  

VAR00017 104,2500 100,7437 ,2204 ,8453

  

VAR00018 104,3083 99,4083 ,2902 ,8439

  Lampiran LD - 2

  

R E L I A B I L I T Y A N A L Y S I S -S C A L E (ALPHA)

  Reliability Coefficients N of Cases = 120,0 N of Items = 35 Alpha = ,8465

  

Lampiran E LE - 1

Factor Analysis KMO and Bartlett's Test

  Kaiser-Meyer-Olkin Measure of Sampling ,608 Adequacy.

  Bartlett's Test of y Approx. Chi-Square 2157,297 Sphericit df 595

  Sig. ,000

  

Lampiran E LE - 2

Communalities

  Initial Extraction SUARA 1,000 ,771

  SINYAL 1,000 ,749 JANGK 1,000 ,588

  MMS 1,000 ,656 SMS 1,000 ,690

  CALLWAIT 1,000 ,720 GPRS 1,000 ,699

  BLANKNUM 1,000 ,859 SMSCEPAT 1,000 ,810

  INTERNET 1,000 ,810 FEATURE 1,000 ,759 MEMORY 1,000 ,675

  PERDANA 1,000 ,698

  VOUCHER 1,000 ,697 HITPULSA 1,000 ,568

  POTPULSA 1,000 ,520 TARIFPLS 1,000 ,681

  TARIFSMS 1,000 ,804 HRGHANST 1,000 ,575

  BONUS 1,000 ,808 TMBHPLS 1,000 ,716

  INFORMSI 1,000 ,728

  Lampiran E LE - 3

  Lampiran E LE - 4 Anti-image Matrices

  SUARA SINYAL JANGK Anti-image Covariance SUARA 0,204 -0,144 -2,61E-002

  SINYAL -0,144 0,2 -4,84E-002 JANGK -2,61E-002 -4,84E-002 0,568 MMS -0,166 0,103 -8,19E-003 SMS 2,41E-003 1,68E-002 -8,87E-002 CALLWAIT -6,68E-002 4,67E-002 -9,53E-003 GPRS 1,50E-002 -3,10E-002 4,88E-002 BLANKNUM 3,98E-002 -3,84E-002 -7,50E-002 SMSCEPAT -1,34E-002 2,02E-002 -1,14E-002

  INTERNET -7,94E-002 7,62E-002 3,28E-002 FEATURE -4,11E-002 2,93E-002 5,91E-002 MEMORY -1,90E-002 8,30E-003 -4,50E-002 PERDANA 6,60E-002 -7,84E-002 -6,86E-002

  VOUCHER -2,45E-002 2,30E-002 -2,90E-002 HITPULSA 5,62E-002 -0,13 1,66E-002 POTPULSA 4,65E-002 1,15E-002 -5,36E-002 TARIFPLS -2,74E-002 4,52E-002 1,47E-002 TARIFSMS 3,40E-002 -4,97E-002 1,36E-002 HRGHANST -1,84E-002 4,75E-002 4,06E-002 BONUS 1,53E-002 -1,36E-002 2,11E-002

  Lampiran E LE - 5

  MMS SMS CALLWAIT Anti-image Covariance SUARA -0,166 2,41E-003 -6,68E-002

  SINYAL 0,103 1,68E-002 4,67E-002 JANGK -8,19E-003 -8,87E-002 -9,53E-003 MMS 0,396 -9,27E-002 4,35E-002 SMS -9,27E-002 0,577 2,85E-002 CALLWAIT 4,35E-002 2,85E-002 0,429 GPRS -4,50E-002 -4,19E-004 -2,10E-002 BLANKNUM -2,05E-002 3,97E-002 -3,15E-002 SMSCEPAT 1,02E-003 -5,09E-002 -3,10E-002

  INTERNET 7,81E-002 -4,36E-003 0,132 FEATURE -5,02E-003 -4,45E-002 1,15E-002 MEMORY 2,42E-002 -0,122 7,78E-002 PERDANA -2,04E-002 -1,98E-003 -4,77E-002

  VOUCHER 1,71E-003 7,35E-002 9,92E-002 HITPULSA -9,78E-002 -5,72E-002 -9,76E-002 POTPULSA -3,17E-002 -4,72E-002 -0,12 TARIFPLS 2,02E-002 -1,60E-002 3,76E-002 TARIFSMS -1,23E-003 -1,07E-003 -9,09E-002 HRGHANST 3,22E-002 4,49E-002 -3,35E-002 BONUS -1,91E-002 7,49E-002 5,21E-002 TMBHPLS 1,70E-002 -4,52E-002 2,59E-002

  INFORMSI 3,34E-002 9,25E-002 2,00E-002

  Lampiran E LE - 6

  GPRS BLANKNUM SMSCEPAT Anti-image Covariance SUARA 1,50E-002 3,98E-002 -1,34E-002

  SINYAL -3,10E-002 -3,84E-002 2,02E-002 JANGK 4,88E-002 -7,50E-002 -1,14E-002 MMS -4,50E-002 -2,05E-002 1,02E-003 SMS -4,19E-004 3,97E-002 -5,09E-002 CALLWAIT -2,10E-002 -3,15E-002 -3,10E-002 GPRS 0,331 -0,115 -5,36E-002 BLANKNUM -0,115 0,141 -7,61E-003 SMSCEPAT -5,36E-002 -7,61E-003 0,602

  INTERNET -4,15E-002 -2,55E-002 2,49E-002 FEATURE 4,68E-002 -0,123 -2,55E-003 MEMORY -2,32E-002 -9,62E-003 -7,46E-003 PERDANA -4,71E-002 2,13E-002 2,53E-002

  VOUCHER -1,52E-002 5,82E-002 -0,109 HITPULSA 7,11E-002 -4,48E-002 1,64E-002 POTPULSA -7,32E-002 2,10E-002 2,48E-002 TARIFPLS -8,64E-002 2,06E-002 9,37E-003 TARIFSMS 3,66E-002 -7,37E-003 -9,37E-003 HRGHANST 3,72E-002 -3,83E-002 5,14E-002 BONUS 1,95E-002 2,85E-003 -0,214 TMBHPLS -2,05E-002 9,16E-003 9,53E-002

  INFORMSI -5,04E-002 6,85E-002 -0,106

  Lampiran E LE - 7

  INTERNET FEATURE MEMORY Anti-image Covariance SUARA -7,94E-002 -4,11E-002 -1,90E-002

  SINYAL 7,62E-002 2,93E-002 8,30E-003 JANGK 3,28E-002 5,91E-002 -4,50E-002 MMS 7,81E-002 -5,02E-003 2,42E-002 SMS -4,36E-003 -4,45E-002 -0,122 CALLWAIT 0,132 1,15E-002 7,78E-002 GPRS -4,15E-002 4,68E-002 -2,32E-002 BLANKNUM -2,55E-002 -0,123 -9,62E-003 SMSCEPAT 2,49E-002 -2,55E-003 -7,46E-003

  INTERNET 0,541 5,04E-002 -9,98E-002 FEATURE 5,04E-002 0,223 8,60E-003 MEMORY -9,98E-002 8,60E-003 0,66 PERDANA -9,33E-002 1,52E-002 2,11E-002

  VOUCHER -1,41E-002 -9,42E-002 7,75E-003 HITPULSA -0,102 5,80E-002 2,90E-002 POTPULSA -0,119 -5,98E-002 -3,69E-002 TARIFPLS 9,46E-002 -4,86E-003 6,48E-002 TARIFSMS -3,94E-002 -8,37E-004 -7,69E-002 HRGHANST -6,48E-003 1,18E-002 2,38E-002 BONUS -3,08E-002 2,27E-002 -2,98E-002 TMBHPLS 1,59E-002 -4,85E-002 6,36E-003

  INFORMSI -1,68E-002 -0,107 6,42E-002

  Lampiran E LE - 8

  PERDANA

  VOUCHER HITPULSA Anti-image Covariance SUARA 6,60E-002 -2,45E-002 5,62E-002

  SINYAL -7,84E-002 2,30E-002 -0,13 JANGK -6,86E-002 -2,90E-002 1,66E-002 MMS -2,04E-002 1,71E-003 -9,78E-002 SMS -1,98E-003 7,35E-002 -5,72E-002 CALLWAIT -4,77E-002 9,92E-002 -9,76E-002 GPRS -4,71E-002 -1,52E-002 7,11E-002 BLANKNUM 2,13E-002 5,82E-002 -4,48E-002 SMSCEPAT 2,53E-002 -0,109 1,64E-002

  INTERNET -9,33E-002 -1,41E-002 -0,102 FEATURE 1,52E-002 -9,42E-002 5,80E-002 MEMORY 2,11E-002 7,75E-003 2,90E-002 PERDANA 0,544 -0,184 5,50E-002

  VOUCHER -0,184 0,459 -9,45E-002 HITPULSA 5,50E-002 -9,45E-002 0,576 POTPULSA 2,63E-002 1,28E-002 1,31E-002 TARIFPLS -2,02E-002 3,95E-002 -1,77E-002 TARIFSMS 4,85E-003 -3,24E-002 6,11E-002 HRGHANST 5,69E-002 -5,23E-002 7,14E-003 BONUS 9,98E-003 6,95E-002 -3,58E-002 TMBHPLS -1,78E-002 -8,31E-003 -1,01E-002

  INFORMSI -1,40E-002 0,118 -0,142

  Lampiran E LE - 9

  HRGHANST BONUS TMBHPLS Anti-image Covariance SUARA -1,84E-002 1,53E-002 -1,70E-002

  SINYAL 4,75E-002 -1,36E-002 2,43E-002 JANGK 4,06E-002 2,11E-002 -1,35E-002 MMS 3,22E-002 -1,91E-002 1,70E-002 SMS 4,49E-002 7,49E-002 -4,52E-002 CALLWAIT -3,35E-002 5,21E-002 2,59E-002 GPRS 3,72E-002 1,95E-002 -2,05E-002 BLANKNUM -3,83E-002 2,85E-003 9,16E-003 SMSCEPAT 5,14E-002 -0,214 9,53E-002

  INTERNET -6,48E-003 -3,08E-002 1,59E-002 FEATURE 1,18E-002 2,27E-002 -4,85E-002 MEMORY 2,38E-002 -2,98E-002 6,36E-003 PERDANA 5,69E-002 9,98E-003 -1,78E-002

  VOUCHER -5,23E-002 6,95E-002 -8,31E-003 HITPULSA 7,14E-003 -3,58E-002 -1,01E-002 POTPULSA -5,08E-002 -1,06E-002 -3,87E-003 TARIFPLS 3,90E-002 1,12E-002 -3,13E-002 TARIFSMS -0,118 -1,17E-002 -0,111 HRGHANST 0,471 -4,97E-002 3,38E-002 BONUS -4,97E-002 0,36 -0,145 TMBHPLS 3,38E-002 -0,145 0,375

  INFORMSI -4,51E-002 3,33E-002 -4,74E-002

  Lampiran E LE - 10

  INFORMSI ACRHIBUR ARTIS Anti-image Covariance SUARA 6,01E-003 -7,28E-003 1,35E-002

  SINYAL 4,52E-002 1,81E-002 -2,06E-002 JANGK -2,60E-002 -0,114 1,63E-002 MMS 3,34E-002 3,85E-002 -2,07E-002 SMS 9,25E-002 0,151 -0,138 CALLWAIT 2,00E-002 6,52E-003 -0,126 GPRS -5,04E-002 -2,46E-003 -4,15E-002 BLANKNUM 6,85E-002 3,46E-002 2,77E-002 SMSCEPAT -0,106 4,63E-003 0,135

  INTERNET -1,68E-002 6,24E-002 -0,146 FEATURE -0,107 -2,18E-002 -6,20E-002 MEMORY 6,42E-002 -6,29E-002 -9,41E-004 PERDANA -1,40E-002 3,13E-002 -3,85E-002

  VOUCHER 0,118 5,16E-002 -1,20E-002 HITPULSA -0,142 -2,64E-002 4,36E-002 POTPULSA 8,77E-002 4,44E-003 6,99E-002 TARIFPLS 2,53E-002 1,13E-002 -6,99E-002 TARIFSMS -4,61E-002 3,92E-002 2,06E-002 HRGHANST -4,51E-002 -2,57E-002 -4,41E-002 BONUS 3,33E-002 -5,55E-002 -9,70E-002 TMBHPLS -4,74E-002 -9,84E-002 5,35E-002

  INFORMSI 0,524 0,152 -3,00E-002

  Lampiran E LE - 11

  PROGKHS KTRPUSAT COUNTER Anti-image Covariance SUARA 6,38E-002 2,27E-002 9,04E-003

  SINYAL -5,88E-002 -9,93E-003 -8,12E-003 JANGK 4,12E-002 -0,101 1,53E-002 MMS -6,21E-003 -6,29E-002 -2,03E-003 SMS 4,98E-002 -5,83E-002 -1,42E-002 CALLWAIT 4,68E-002 -4,98E-002 -1,21E-002 GPRS -7,58E-003 -3,40E-002 -1,84E-003 BLANKNUM 2,05E-002 3,93E-002 -4,91E-003 SMSCEPAT -3,75E-002 6,67E-003 3,42E-003

  INTERNET -4,59E-002 1,50E-002 -1,99E-002 FEATURE -4,66E-002 2,26E-002 8,77E-003 MEMORY -6,96E-002 9,83E-003 1,16E-003 PERDANA -2,34E-003 9,09E-003 -6,80E-003

  VOUCHER 6,25E-002 -7,27E-002 6,73E-004 HITPULSA -7,99E-002 -4,69E-002 2,24E-003 POTPULSA -4,56E-002 3,79E-002 6,15E-003 TARIFPLS -7,06E-002 -2,04E-002 -8,43E-004 TARIFSMS -3,49E-002 -2,54E-002 1,52E-003 HRGHANST -3,19E-002 -6,95E-002 -4,73E-003 BONUS 8,60E-002 -2,33E-002 1,59E-002 TMBHPLS 3,78E-002 4,62E-002 -7,12E-003

  INFORMSI 2,83E-002 1,11E-002 -8,13E-003

  Lampiran E LE - 12

  STNDGUD CALLCETR CEPATTGP Anti-image Covariance SUARA -6,91E-003 -5,37E-003 3,43E-002

  SINYAL 6,14E-003 4,31E-003 -6,18E-002 JANGK -1,58E-002 5,16E-003 -7,52E-003 MMS -9,74E-004 -5,23E-002 -8,77E-002 SMS 1,25E-002 2,09E-002 -4,25E-002 CALLWAIT 1,13E-002 7,36E-002 9,15E-002 GPRS 2,85E-003 5,94E-002 6,29E-003 BLANKNUM 5,89E-003 -1,69E-002 2,05E-002 SMSCEPAT -5,97E-003 -2,60E-002 5,35E-002

  INTERNET 1,69E-002 6,48E-002 3,45E-003 FEATURE -8,06E-003 2,89E-002 -3,13E-002 MEMORY 1,88E-003 0,1 6,26E-002 PERDANA 2,66E-003 -1,52E-002 4,71E-002

  VOUCHER -1,93E-003 -4,10E-002 5,30E-002 HITPULSA -1,82E-004 -2,23E-002 3,45E-002 POTPULSA -7,84E-003 -0,136 2,40E-003 TARIFPLS -5,35E-003 1,25E-002 3,82E-002 TARIFSMS 4,97E-005 -8,47E-002 -1,15E-002 HRGHANST -1,64E-004 3,88E-002 -4,18E-002 BONUS -1,72E-002 -1,01E-002 -6,73E-002 TMBHPLS 8,40E-003 2,51E-002 2,07E-002

  INFORMSI 6,09E-003 -4,36E-002 -6,69E-002

  Lampiran E LE - 13

  ERRORCPT CITRAPRO RAMAH Anti-image Covariance SUARA 3,44E-002 -4,18E-002 -2,97E-002

  SINYAL -8,98E-002 2,24E-002 -2,39E-002 JANGK 1,58E-002 4,82E-002 0,125 MMS -6,15E-002 5,11E-002 4,76E-002 SMS 7,63E-002 3,70E-002 -3,71E-002 CALLWAIT 1,03E-002 -3,35E-002 -6,32E-003 GPRS 2,51E-002 3,92E-002 3,37E-002 BLANKNUM -9,52E-003 -1,68E-002 -5,33E-002 SMSCEPAT 7,14E-002 1,17E-002 2,26E-002

  INTERNET -0,106 4,16E-002 -1,24E-002 FEATURE 2,15E-002 2,82E-002 4,75E-002 MEMORY 2,99E-002 -6,12E-002 -3,85E-002 PERDANA 1,48E-002 -8,18E-002 5,80E-002

  VOUCHER -6,56E-003 -9,84E-002 -7,97E-002 HITPULSA 4,71E-002 -1,25E-002 8,49E-002 POTPULSA -2,25E-002 -0,188 -2,27E-002 TARIFPLS -6,35E-003 -3,25E-002 9,63E-003 TARIFSMS -9,86E-003 -1,65E-002 -8,57E-003 HRGHANST -8,03E-002 7,40E-002 8,08E-002 BONUS 7,36E-003 -4,48E-002 6,08E-002 TMBHPLS -8,31E-002 5,85E-002 -5,46E-002

  INFORMSI -2,61E-002 -0,125 -8,24E-002

  Lampiran E LE - 14

  PNGTAHUA DESAIN Anti-image Covariance SUARA -2,75E-002 3,03E-002

  SINYAL 5,03E-002 -1,53E-002 JANGK -1,26E-002 -5,66E-002 MMS 3,68E-002 -2,68E-002 SMS 3,53E-002 -2,59E-002 CALLWAIT 6,91E-002 -0,109 GPRS 8,96E-003 -5,20E-002 BLANKNUM 4,72E-003 2,74E-002 SMSCEPAT 8,54E-003 4,24E-002

  INTERNET 4,37E-002 -8,85E-002 FEATURE -3,41E-002 -1,43E-002 MEMORY -6,22E-002 2,33E-002 PERDANA -0,133 7,25E-002

  VOUCHER 3,51E-002 -3,31E-002 HITPULSA -4,26E-002 1,96E-002 POTPULSA -1,24E-002 0,12 TARIFPLS -1,96E-002 1,84E-002 TARIFSMS 4,16E-002 2,68E-002 HRGHANST -3,26E-002 -2,92E-002 BONUS 2,72E-002 -8,45E-002 TMBHPLS 2,96E-002 2,55E-002

  INFORMSI -5,67E-003 4,28E-002

  Lampiran E LE - 15

  SUARA SINYAL JANGK Anti-image Correlation SUARA ,575(a) -0,715 -7,65E-002

  SINYAL -0,715 ,551(a) -0,144 JANGK -7,65E-002 -0,144 ,681(a) MMS -0,583 0,366 -1,73E-002 SMS 7,01E-003 4,95E-002 -0,155 CALLWAIT -0,225 0,16 -1,93E-002 GPRS 5,78E-002 -0,121 0,112 BLANKNUM 0,234 -0,229 -0,265 SMSCEPAT -3,83E-002 5,82E-002 -1,95E-002

  INTERNET -0,239 0,232 5,91E-002 FEATURE -0,192 0,139 0,166 MEMORY -5,18E-002 2,29E-002 -7,35E-002 PERDANA 0,198 -0,238 -0,123

  VOUCHER -8,01E-002 7,60E-002 -5,68E-002 HITPULSA 0,164 -0,383 2,90E-002 POTPULSA 0,143 3,58E-002 -9,91E-002 TARIFPLS -8,70E-002 0,145 2,79E-002 TARIFSMS 0,154 -0,228 3,68E-002 HRGHANST -5,93E-002 0,155 7,85E-002 BONUS 5,65E-002 -5,06E-002 4,67E-002 TMBHPLS -6,14E-002 8,89E-002 -2,92E-002

  INFORMSI 1,84E-002 0,14 -4,77E-002

  Lampiran E LE - 16

  MMS SMS CALLWAIT Anti-image Correlation SUARA -0,583 7,01E-003 -0,225

  SINYAL 0,366 4,95E-002 0,16 JANGK -1,73E-002 -0,155 -1,93E-002 MMS ,594(a) -0,194 0,106 SMS -0,194 ,585(a) 5,72E-002 CALLWAIT 0,106 5,72E-002 ,566(a) GPRS -0,124 -9,58E-004 -5,56E-002 BLANKNUM -8,68E-002 0,139 -0,128 SMSCEPAT 2,10E-003 -8,64E-002 -6,11E-002

  INTERNET 0,169 -7,80E-003 0,275 FEATURE -1,69E-002 -0,124 3,72E-002 MEMORY 4,74E-002 -0,198 0,146 PERDANA -4,39E-002 -3,54E-003 -9,86E-002

  VOUCHER 4,00E-003 0,143 0,223 HITPULSA -0,205 -9,91E-002 -0,196 POTPULSA -7,01E-002 -8,65E-002 -0,254 TARIFPLS 4,59E-002 -3,03E-002 8,23E-002 TARIFSMS -4,01E-003 -2,87E-003 -0,284 HRGHANST 7,45E-002 8,61E-002 -7,44E-002 BONUS -5,07E-002 0,164 0,132 TMBHPLS 4,42E-002 -9,71E-002 6,45E-002

  INFORMSI 7,32E-002 0,168 4,22E-002

  

Lampiran E LE - 17

  GPRS BLANKNUM SMSCEPAT Anti-image Correlation SUARA 5,78E-002 0,234 -3,83E-002

  SINYAL -0,121 -0,229 5,82E-002 JANGK 0,112 -0,265 -1,95E-002 MMS -0,124 -8,68E-002 2,10E-003 SMS -9,58E-004 0,139 -8,64E-002 CALLWAIT -5,56E-002 -0,128 -6,11E-002 GPRS ,705(a) -0,534 -0,12 BLANKNUM -0,534 ,638(a) -2,61E-002 SMSCEPAT -0,12 -2,61E-002 ,504(a)

  INTERNET -9,81E-002 -9,23E-002 4,37E-002 FEATURE 0,172 -0,695 -6,96E-003 MEMORY -4,95E-002 -3,15E-002 -1,18E-002 PERDANA -0,111 7,67E-002 4,42E-002

  VOUCHER -3,91E-002 0,228 -0,207 HITPULSA 0,163 -0,157 2,78E-002 POTPULSA -0,177 7,79E-002 4,46E-002 TARIFPLS -0,215 7,86E-002 1,73E-002 TARIFSMS 0,13 -4,01E-002 -2,47E-002 HRGHANST 9,43E-002 -0,148 9,65E-002 BONUS 5,63E-002 1,26E-002 -0,46 TMBHPLS -5,83E-002 3,98E-002 0,201

  INFORMSI -0,121 0,252 -0,189

  

Lampiran E LE - 18

  INTERNET FEATURE MEMORY Anti-image Correlation SUARA -0,239 -0,192 -5,18E-002

  SINYAL 0,232 0,139 2,29E-002 JANGK 5,91E-002 0,166 -7,35E-002 MMS 0,169 -1,69E-002 4,74E-002 SMS -7,80E-003 -0,124 -0,198 CALLWAIT 0,275 3,72E-002 0,146 GPRS -9,81E-002 0,172 -4,95E-002 BLANKNUM -9,23E-002 -0,695 -3,15E-002 SMSCEPAT 4,37E-002 -6,96E-003 -1,18E-002

  INTERNET ,403(a) 0,145 -0,167 FEATURE 0,145 ,632(a) 2,24E-002 MEMORY -0,167 2,24E-002 ,597(a) PERDANA -0,172 4,37E-002 3,51E-002

  VOUCHER -2,84E-002 -0,294 1,41E-002 HITPULSA -0,183 0,162 4,70E-002 POTPULSA -0,225 -0,176 -6,33E-002 TARIFPLS 0,184 -1,48E-002 0,114 TARIFSMS -0,109 -3,62E-003 -0,193 HRGHANST -1,28E-002 3,65E-002 4,27E-002 BONUS -6,99E-002 8,00E-002 -6,12E-002 TMBHPLS 3,53E-002 -0,168 1,28E-002

  INFORMSI -3,15E-002 -0,313 0,109

  Lampiran E LE - 19

  PERDANA

  VOUCHER HITPULSA Anti-image Correlation SUARA 0,198 -8,01E-002 0,164

  SINYAL -0,238 7,60E-002 -0,383 JANGK -0,123 -5,68E-002 2,90E-002 MMS -4,39E-002 4,00E-003 -0,205 SMS -3,54E-003 0,143 -9,91E-002 CALLWAIT -9,86E-002 0,223 -0,196 GPRS -0,111 -3,91E-002 0,163 BLANKNUM 7,67E-002 0,228 -0,157 SMSCEPAT 4,42E-002 -0,207 2,78E-002

  INTERNET -0,172 -2,84E-002 -0,183 FEATURE 4,37E-002 -0,294 0,162 MEMORY 3,51E-002 1,41E-002 4,70E-002 PERDANA ,519(a) -0,369 9,83E-002

  VOUCHER -0,369 ,568(a) -0,184 HITPULSA 9,83E-002 -0,184 ,527(a) POTPULSA 4,98E-002 2,63E-002 2,40E-002 TARIFPLS -3,93E-002 8,36E-002 -3,35E-002 TARIFSMS 1,35E-002 -9,78E-002 0,165 HRGHANST 0,112 -0,113 1,37E-002 BONUS 2,26E-002 0,171 -7,85E-002 TMBHPLS -3,95E-002 -2,00E-002 -2,18E-002

  INFORMSI -2,62E-002 0,241 -0,259

  Lampiran E LE - 20

  POTPULSA TARIFPLS TARIFSMS Anti-image Correlation SUARA 0,143 -8,70E-002 0,154

  SINYAL 3,58E-002 0,145 -0,228 JANGK -9,91E-002 2,79E-002 3,68E-002 MMS -7,01E-002 4,59E-002 -4,01E-003 SMS -8,65E-002 -3,03E-002 -2,87E-003 CALLWAIT -0,254 8,23E-002 -0,284 GPRS -0,177 -0,215 0,13 BLANKNU 7,79E-002 7,86E-002 -4,01E-002 M SMSCEPAT 4,46E-002 1,73E-002 -2,47E-002

  INTERNET -0,225 0,184 -0,109 FEATURE -0,176 -1,48E-002 -3,62E-003 MEMORY -6,33E-002 0,114 -0,193 PERDANA 4,98E-002 -3,93E-002 1,35E-002

  VOUCHER 2,63E-002 8,36E-002 -9,78E-002 HITPULSA 2,40E-002 -3,35E-002 0,165 POTPULSA ,540(a) 5,82E-002 2,81E-003 TARIFPLS 5,82E-002 ,738(a) -0,437 TARIFSMS 2,81E-003 -0,437 ,689(a) HRGHANST -0,103 8,13E-002 -0,353 BONUS -2,47E-002 2,68E-002 -3,98E-002 TMBHPLS -8,81E-003 -7,33E-002 -0,37

  INFORMSI 0,169 5,01E-002 -0,13 ACRHIBUR 8,67E-003 2,27E-002 0,112

  Lampiran E LE - 21

  HRGHANST BONUS TMBHPLS Anti-image Correlation SUARA -5,93E-002 5,65E-002 -6,14E-002

  SINYAL 0,155 -5,06E-002 8,89E-002 JANGK 7,85E-002 4,67E-002 -2,92E-002 MMS 7,45E-002 -5,07E-002 4,42E-002 SMS 8,61E-002 0,164 -9,71E-002 CALLWAIT -7,44E-002 0,132 6,45E-002 GPRS 9,43E-002 5,63E-002 -5,83E-002 BLANKNUM -0,148 1,26E-002 3,98E-002 SMSCEPAT 9,65E-002 -0,46 0,201

  INTERNET -1,28E-002 -6,99E-002 3,53E-002 FEATURE 3,65E-002 8,00E-002 -0,168 MEMORY 4,27E-002 -6,12E-002 1,28E-002 PERDANA 0,112 2,26E-002 -3,95E-002

  VOUCHER -0,113 0,171 -2,00E-002 HITPULSA 1,37E-002 -7,85E-002 -2,18E-002 POTPULSA -0,103 -2,47E-002 -8,81E-003 TARIFPLS 8,13E-002 2,68E-002 -7,33E-002 TARIFSMS -0,353 -3,98E-002 -0,37 HRGHANST ,745(a) -0,121 8,04E-002 BONUS -0,121 ,595(a) -0,395 TMBHPLS 8,04E-002 -0,395 ,716(a)

  INFORMSI -9,07E-002 7,67E-002 -0,107

  Lampiran E LE - 22

  INFORMSI ACRHIBUR ARTIS Anti-image Correlation SUARA 1,84E-002 -2,26E-002 4,48E-002

  SINYAL 0,14 5,69E-002 -6,93E-002 JANGK -4,77E-002 -0,213 3,25E-002 MMS 7,32E-002 8,57E-002 -4,94E-002 SMS 0,168 0,279 -0,274 CALLWAIT 4,22E-002 1,40E-002 -0,288 GPRS -0,121 -5,99E-003 -0,109 BLANKNUM 0,252 0,129 0,111 SMSCEPAT -0,189 8,37E-003 0,263

  INTERNET -3,15E-002 0,119 -0,298 FEATURE -0,313 -6,48E-002 -0,197 MEMORY 0,109 -0,109 -1,74E-003 PERDANA -2,62E-002 5,94E-002 -7,85E-002

  VOUCHER 0,241 0,107 -2,66E-002 HITPULSA -0,259 -4,87E-002 8,64E-002 POTPULSA 0,169 8,67E-003 0,146 TARIFPLS 5,01E-002 2,27E-002 -0,151 TARIFSMS -0,13 0,112 6,33E-002 HRGHANST -9,07E-002 -5,25E-002 -9,66E-002 BONUS 7,67E-002 -0,13 -0,243 TMBHPLS -0,107 -0,225 0,131

  INFORMSI ,504(a) 0,294 -6,23E-002

  Lampiran E LE - 23

  PROGKHS KTRPUSAT COUNTER Anti-image Correlation SUARA 0,165 6,45E-002 0,141

  SINYAL -0,153 -2,85E-002 -0,128 JANGK 6,38E-002 -0,171 0,143 MMS -1,15E-002 -0,128 -2,28E-002 SMS 7,63E-002 -9,83E-002 -0,132 CALLWAIT 8,33E-002 -9,75E-002 -0,13 GPRS -1,54E-002 -7,58E-002 -2,25E-002 BLANKNUM 6,35E-002 0,134 -9,20E-002 SMSCEPAT -5,64E-002 1,10E-002 3,11E-002

  INTERNET -7,27E-002 2,61E-002 -0,191 FEATURE -0,115 6,13E-002 0,131 MEMORY -9,98E-002 1,55E-002 1,00E-002 PERDANA -3,70E-003 1,58E-002 -6,50E-002

  VOUCHER 0,107 -0,138 7,00E-003 HITPULSA -0,123 -7,92E-002 2,08E-002 POTPULSA -7,41E-002 6,76E-002 6,04E-002 TARIFPLS -0,118 -3,75E-002 -8,52E-003 TARIFSMS -8,31E-002 -6,66E-002 2,19E-002 HRGHANST -5,42E-002 -0,13 -4,85E-002 BONUS 0,167 -4,98E-002 0,186 TMBHPLS 7,21E-002 9,69E-002 -8,20E-002

  INFORMSI 4,55E-002 1,96E-002 -7,92E-002

  Lampiran E LE - 24 STNDGUD CALLCETR CEPATTGP Anti-image Correlation SUARA -0,107 -2,25E-002 0,108

  

SINYAL 9,62E-002 1,83E-002 -0,197

JANGK -0,147 1,30E-002 -1,42E-002

MMS -1,08E-002 -0,158 -0,199

SMS 0,115 5,23E-002 -7,97E-002

CALLWAIT 0,121 0,213 0,199

GPRS 3,47E-002 0,196 1,56E-002

BLANKNUM 0,11 -8,55E-002 7,77E-002

SMSCEPAT -5,38E-002 -6,36E-002 9,83E-002

  

INTERNET 0,161 0,167 6,70E-003

FEATURE -0,119 0,116 -9,46E-002

MEMORY 1,62E-002 0,234 0,11

PERDANA 2,52E-002 -3,91E-002 9,11E-002

  

VOUCHER -2,00E-002 -0,115 0,112

HITPULSA -1,67E-003 -5,59E-002 6,48E-002

POTPULSA -7,64E-002 -0,359 4,77E-003

TARIFPLS -5,37E-002 3,41E-002 7,82E-002

TARIFSMS 7,11E-004 -0,329 -3,35E-002

HRGHANST -1,67E-003 0,107 -8,68E-002

BONUS -0,2 -3,18E-002 -0,16

TMBHPLS 9,61E-002 7,79E-002 4,83E-002

  Lampiran E LE - 25

  ERRORCPT CITRAPRO RAMAH Anti-image Correlation SUARA 9,39E-002 -0,134 -0,11

  SINYAL -0,248 7,28E-002 -8,99E-002 JANGK 2,58E-002 9,30E-002 0,278 MMS -0,121 0,118 0,127 SMS 0,124 7,08E-002 -8,20E-002 CALLWAIT 1,94E-002 -7,44E-002 -1,62E-002 GPRS 5,38E-002 9,90E-002 9,82E-002 BLANKNUM -3,12E-002 -6,51E-002 -0,238 SMSCEPAT 0,114 2,19E-002 4,89E-002

  INTERNET -0,177 8,22E-002 -2,83E-002 FEATURE 5,60E-002 8,67E-002 0,169 MEMORY 4,53E-002 -0,11 -7,95E-002 PERDANA 2,47E-002 -0,161 0,132

  VOUCHER -1,19E-002 -0,211 -0,198 HITPULSA 7,65E-002 -2,40E-002 0,188 POTPULSA -3,87E-002 -0,38 -5,32E-002 TARIFPLS -1,12E-002 -6,78E-002 2,32E-002 TARIFSMS -2,49E-002 -4,89E-002 -2,94E-002 HRGHANST -0,144 0,157 0,198 BONUS 1,51E-002 -0,109 0,17 TMBHPLS -0,167 0,139 -0,15

  INFORMSI -4,45E-002 -0,252 -0,191

  Lampiran E LE - 26

  PNGTAHUA DESAIN Anti-image Correlation SUARA -0,104 0,138

  SINYAL 0,193 -7,06E-002 JANGK -2,85E-002 -0,155 MMS 0,1 -8,77E-002 SMS 7,95E-002 -7,04E-002 CALLWAIT 0,18 -0,344 GPRS 2,67E-002 -0,186 BLANKNUM 2,15E-002 0,15 SMSCEPAT 1,89E-002 0,113

  INTERNET 0,102 -0,248 FEATURE -0,124 -6,25E-002 MEMORY -0,131 5,92E-002 PERDANA -0,309 0,203

  VOUCHER 8,86E-002 -0,101 HITPULSA -9,60E-002 5,32E-002 POTPULSA -2,95E-002 0,346 TARIFPLS -4,82E-002 5,45E-002 TARIFSMS 0,146 0,113 HRGHANST -8,12E-002 -8,77E-002 BONUS 7,75E-002 -0,29 TMBHPLS 8,27E-002 8,58E-002

  INFORMSI -1,34E-002 0,122

  Lampiran E LE - 27

  Lampiran E LE - 28 Component Matrix

  Component 1 2 3 4 5 6 7 8 9 10 11 12 SUARA ,662

  SINYAL ,624 JANGK

  MMS ,516 SMS CALLWAIT

  GPRS ,578 BLANKNUM ,689

  SMSCEPAT ,572

  INTERNET FEATURE ,514 ,552 MEMORY PERDANA

  VOUCHER ,551 HITPULSA

  POTPULSA ,509 TARIFPLS ,547

  TARIFSMS ,767 HRGHANST ,558

  BONUS TMBHPLS ,709

  INFORMSI

  Lampiran E LE - 29 Rotated Component Matrix

  Component 1 2 3 4 5 6 7 8 9 10 11

  12 SUARA ,749 SINYAL ,816

  JANGK ,538 MMS ,554 ,526

  SMS ,783 CALLWAIT ,587

  GPRS ,781 BLANKNUM ,839

  SMSCEPAT ,867

  INTERNET ,842 FEATURE ,711 MEMORY ,550

  PERDANA ,776

  VOUCHER ,678 HITPULSA ,686

  POTPULSA ,520 TARIFPLS ,668

  TARIFSMS ,846 HRGHANST ,579

  BONUS ,525 TMBHPLS ,811

  Lampiran E LE - 30

  Lampiran E LE - 31 Rotated Component Matrix

  1 2 3 4 5 6 7 8 9 10

  11

  12 TARIFPLS ,668 TARIFSMS ,846 HRGHANST ,579 BONUS ,525

  TMBHPLS ,811 ARTIS CALLCETR ,822 RAMAH ,768

  PNGTAHUA ,686 DESAIN ,865 CEPATTGP CALLWAIT ,587

  GPRS ,781 BLANKNUM ,839 FEATURE ,711 POTPULSA ,520

  SUARA ,749 SINYAL ,816 JANGK ,538 HITPULSA ,686

  COUNTER ,936 STNDGUD ,919 CITRAPRO ,828 ERRORCPT

  PERDANA ,776

  VOUCHER ,678

  

Lampiran G LG - 1

Reliability Telkom Flexi Case Processing Summary

  N % Cases Valid 120 100,0

  Excluded 0 ,0 Total 120 100,0 a Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's N of Items Alpha

  ,768 12

  Scale Statistics

  Mean Variance Std. N of Deviation Items

  19,9500 16,384 4,04772 12

  

Lampiran G LG - 2

Reliability Fren Case Processing Summary

  N % Cases Valid 120 100,0

  Excluded 0 ,0 Total 120 100,0 a Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's N of Items Alpha

  ,713 12

  Scale Statistics

  Mean Variance Std. N of Items Deviation

  25,4167 16,632 4,07819

  12

  

Lampiran G LG - 3

Reliability Esia Case Processing Summary

  N % Cases Valid 120 100,0

  Excluded 0 ,0 Total 120 100,0 a Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's N of Items Alpha

  ,800 12

  Scale Statistics

  Mean Variance Std. N of Deviation Items

  27,5667 24,735 4,97343 12