S MPP 1204302 BIBLIOGRAPHY
DAFTAR PUSTAKA
Sumber Buku
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta
: PT. Rineka Cipta.
Barrows, Clayton W and Tom Powers. 2009. Introduction to Management in The
Hospitality Industry Ninth Edition. New Jersey : John Wiley & Sons, Inc.
Hermawan, Asep. 2009. Penelitian Bisnis. Jakarta : PT. Grasindo.
Horner, Susan and John Swarbrooke. 2007. Consumer Behaviour In Tourism
Second Edition. Oxford : Elsevier Ltd.
Hudson, Simon. 2008. Tourism and Hospitality Marketing A Global Perspective.
London : Sage Publication Ltd.
Kotler, Phillip and Gary Armstrong. 2012. Principles of Marketing Global Edition
14th Edition. United Kingdom : Pearson Education.
Kotler, Phillip, John T. Bowen and James Makens. 2014. Marketing For
Hospitality and Tourism Sixth Edition : International Edition. United Kingdom
: Pearson.
Kotler, Philip and Kevin Lane Keller. 2007. Manajemen Pemasaran Edisi Kedua
Belas. Jakarta : Indeks.
Kotler, Philip and Kevin Lane Keller. 2009. Manajemen Pemasaran Jilid I Edisi
Ketiga Belas. Jakarta : Erlangga.
Kotler, Phillip and Kevin Lane Keller. 2016. Marketing Management Fifteenth
Global Edition. Edinburgh : Pearson.
Kozak, Metin and Luisa Andreu. 2006. Progress in Tourism Marketing. Oxford :
Elsevier Ltd.
Lovelock, Christopher and Jochen Wirtz. 2011. Service Marketing. New Jersey :
Pearson.
130
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Malhotra, Naresh K. 2007. Marketing Research An Applied Orientation Fifth
Edition. New Jersey : Pearson Education.
Malhotra, Naresh K. 2009. Basic Marketing Research Third Edition. New Jersey :
Prentice Hall.
Malhotra, Naresh K. 2010. Marketing Research : An Applied Orientation Sixth
Edition. New Jersey : Pearson Education.
McIntosh, Robert and Shashikant Gupta. 1980. Tourism, Principles, Pratices,
Philosophies Third Edition. Ohio : Grid Publishing Inc.
Medik, S. 2003. Dictionary of Travel Tourism Hospitality Third Edition. Great
Britain : Butterworth-Heinemann.
Middleton, Victor and Jackie R. Clarke. 2001. Marketing in Travel and Tourism
Third Edition. Oxford : Reed Educational and Professional Publishing Ltd.
Morrison, Alastair M. 2010. Hospitality and Travel Marketing. United States :
Delmar Cangage Learning.
O’Shaughnessy, John and Nicholas Jackson O’Shaughnessy. 2003. The Marketing
Power of Emotion. Oxford : Oxford University Press Inc.
Oxford Advance Learner’s Dictionary.
Pendit, Nyoman S. 2002. Ilmu Pariwisata Sebuah Pengantar Perdana. Jakarta :
PT. Pradnya Paramita.
Pike, Steven. 2004. Destination Marketing Organization. Oxford : Elsevier Ltd.
Reid, Robert D. and David C. Bojanic. 2006. Hospitality Marketing Management
Fourth Edition. New Jersey : John Wiley & Sons, Inc.
Reid, Robert D. and David C. Bojanic. 2010. Hospitality Marketing Management.
New Jersey : John Wiley & Sons, Inc.
Schiffman, Leon G. Leslie Lazar Kanuk and Havard Hansen. 2012. Consumer
Behaviour A European Outlook Second Edition. United Kingdom : Pearson
Education Limited.
131
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Schmitt, Bernd H. 1999. Experiential Marketing : How to Get Customer to Sense
Feel, Think, Act and Relate to Your Company Brand. New York : The Free
Pass.
Sekaran, Uma and Roger Bougie. 2010. Research Methods for Business : A Skill
Building Approach Fifth Edition. United Kingdom : John Wiley & Sons Ltd.
Sitinjak, Toni dan Sugiarto Durianto. 2004. Strategi Menaklukan Pasar Melalui
Riset EKuitas dan Perilaku Merek. Jakarta : Gramedia.
Smilansky, Shaz. 2009. Experiental Marketing : A Practical Guide to Interactive
Brand Experiences. Great Britain and United States : Kogan Page Limited.
Solomon, Michael, Gary Bamossy, Soren Askegaard, Margaret K. Hogg. 2013.
Consumber Behaviour A European Perspective Fifth Edition. Edinburgh :
Pearson Education Limited.
Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung :
Alfabeta.
Sugiyono. 2011. Metode Penelitian Pendidikan. Bandung : Alfabeta.
Sugiyono. 2012. Memahami Penelitian Kualitatif. Bandung : Alfabeta.
Suharyadi dan Purwanto. 2008. Statistika Untuk Ekonomi dan Keuangan Modern.
Jakarta : Salemba Empat.
Tabachnick and Fidel. 2013. Using Multivariate Statistics. Boston: Pearson
Education.
Tjiptono, Fandy dan Anastasia Diana. 2003. Total Quality Manajemen Edisi
Revisi. Yogyakarta : Andi.
Tjiptono, Fandy dan Gregorius Chandra. 2011. Service, Quality and Satisfaction
Edisi Ketiga. Yogyakarta : Andi.
Tussyadiah, Iis P. and Daniel R. Fesenmaier. Interpreting Tourist Experiences
From Firstperson Stories : A Foundation For Mobile Guides.
Ulber, Silalahi. 2012. Metode Penelitian Sosial. Bandung : PT. Refika Aditama.
132
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Umar, Husein. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis Edisi
Kedua. Jakarta : Raja Grafindo Persada.
Zeithaml, Valarie, Bitner & Gremler. 2013. Service Marketing Integrating
Customer Focus Across The Firm Sixth Ediiton. New York : McGraw Hill.
Sumber Jurnal Asing
Adom, Awang Yusop, et al. Factors That Influence Visitors’ Satisfaction Toward
Kuching Waterfront.
Alegre, Joaquin and Jaume Garau. The Factor Structure of Tourist Satisfaction at
Sun and Sand Destinations.
Csapo, Janos. 2012. The Role and Importance of Cultural Tourism in Modern
Tourism Industry, Strategies for Tourism Industry - Micro and Macro
Perspectives
Conway, Tony and Debra Leighton. 2012. Staging The Past, Enacting The
Present. Arts Marketing : An International Journal, Vol. 2 Iss 1 pp. 35 – 51.
Esu, Dr. Bassey Benjamin and Vivian Mbaze Ebock Arrey. Touris’s Satisfaction
with Cultural Tourism Festival: a Case Study of Calabar Carnival Festival
Nigeria.
Fiore, Donna Quadri-Felitti Ann Marie. 2016. Wine Tourism Suppliers and
Visitors Experiential Priorities. International Journal of Contemporary
Hospitality Management, Vol. 28 Iss 2 pp. 397 – 417.
Ghazali Musa Izzah Mohammad Thinaranjeney Thirumoorthi Sedigheh
Moghavvemi Azilah Kasim. 2015. Exploring Visitors Experience Using
Strategic Experiential Modules (Sems) : The Case Of Zoo Negara, Kuala
Lumpur. International Journal of Tourism Cities, Vol. 1 Iss 3 pp. 234 – 253.
Guzel, F. Ozlem. 2014. The Dimensions of Tour Experience, Emotional Arousal,
and Post-Experience Behaviors : A Research on Pamukkale in Turkey.
Procedia - Social and Behavioral Sciences 150 ( 2014 ) 521 – 530.
Harr, Ko King Lily. 2008. Service Dimensions of Service Quality Impacting
Customer Satisfaction of Fine Dining Restaurants In Singapore.
133
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
He, Yanqun and Haiyan Song. 2009. A Mediation Model of Tourists' Repurchase
Intentions for Packaged Tour Services. Journal of Travel Research 2009 47:
317.
Herstanti, Ghassani, Usep Suhud and Setyo Ferry Wibowo, 2014. Three Modified
Models to Predict Intention of Indonesian Tourists to Revisit Sydney.
European Journal of Business and Vol.6, No.25, 2014 184.
Hosany, Sameer and Mark Witham. 2009. Dimensions of Cruiser’s Experiences,
Satisfaction and Intention to Recommend. School of Management, Royal
Holloway University of London.
Huang, Haiyan and Luke Lunhua, Mao Junqi, Wang James J Zhang. 2015.
Assessing The Relationships Between Image Congruence, Tourist Satisfaction
And Intention To Revisit In Marathon Tourism : The Shanghai International
Marathon. International Journal of Sports Marketing and Sponsorship, Vol. 16
Iss 4 pp. 46 – 66.
Huang, Songshan, Betty Welier and Guy Assaker. 2015. Effects of Interpretive
Guiding Outcomes on Tourist Satisfaction and Behavioral Intention. Journal
of Travel Research 2015, Vol. 54(3) 344–358.
Huang, Songshan and Cathy H. C. Hsu. . 2009. Effects of Travel Motivation, Past
Experience, Perceived Constraint, and Attitude on Revisit Intention. Journal of
Travel Research Volume 48 Number 1 August 2009 29-44 2009 Sage
Publications.
Jamilena, Dolores M. Frias, Salvador Del Barrion Garcia and Lorenza Lopez
Moreno. Determinants of Satisfaction with Holidays and Hospitality in Rural
Tourism in Spain : The Moderating Effect of Tourist’s Previous Experience.
Joaquín Alegre Magdalena Cladera. 2009. Analysing The Effect Of Satisfaction
and Previous Visits on Tourist Intentions to Return. European Journal of
Marketing, Vol. 43 Iss 5/6 pp. 670 – 685.
Jung, Timothy, Elizabeth M Ineson, Mincheol Kim. 2015. Influence Of Festival
Attribute Qualities On Slow Food Tourists’ Experience, Satisfaction Level
And Revisit Intention : The Case Of The Mold Food And Drink Festival.
Journal of Vacation Marketing 2015, Vol. 21(3) 277–288.
134
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Khuong, Mai Ngoc and Nguyen Thoai Ngoc. Factors Affecting Tourist
Destination Satisfaction Through Mediating Variable Of Perceived Service
Quality – A Study In Ho Chi Minh City, Vietnam.
Lan Lan, Chang. 2013. Influencing Factors On Creative Tourists' Revisiting
Intentions: The Roles Of Motivation, Experience And Perceived Value. All
Dissertations. Paper 1084.
Lan-Lan, Chang Kenneth F. Backman Yu Chih Huang. 2014. Creative Tourism :
A Preliminary Examination Of Creative Tourists Motivation, Experience,
Perceived Value And Revisit Intention. International Journal of Culture,
Tourism and Hospitality Research, Vol. 8 Iss 4 pp. 401 – 419.
Lin, Chung-Hsien. Effects Of Cuisine Experience, Psychological Well-Being, and
Self-Health Perception On The Revisit Intention Of Hot Springs Tourists.
Luo, S.J. and L.Y. Hsieh. 2013. Reconstructing Revisit Intention Scale inTourism.
Department of Tourism and Leisure Management, China University of
Technology. Journal of Applied Sciencs 13 (18): 3638-3648.
Marinkovic, Veljko, Vladimir Senic, Danijela Ivkov, Darko Dimitrovski and
Marija Bjelic. 2014. The Antecedents Of Satisfaction And Revisit Intentions
For Full-Service Restaurants. Marketing Intelligence & Planning, Vol. 32 Iss
3 pp. 311 – 327.
Massarat, Ghazal. Tourist’s Satisfaction towards Tourism Products and Market :
A Case Study of Uttaranchal. Research Associate, Indian Institute of
Management, Lucknow.
Mohsen, Sayyed Allameh Javad Khazaei Pool Akbar Jaberi Reza Salehzadeh
Hassan Asadi. 2015. Factors Influencing Sport Tourists’ Revisit Intentions.
Asia Pacific Journal of Marketing and Logistics, Vol. 27 Iss 2 pp. 191 – 207.
Petrick, James F. 2002. Experience Use History As A Segmentation Tool to
Examine Golf Travellers Satisfaction, Perceived Value And Repurchase
Intentions.
P. George, Babu And Bibin P. George. 2004. Past Visits and The Intention to
Revisit a Destination: Place Attachment as The Mediator and Novelty
Seeking as The Moderator. The Journal Of Tourism Studies Vol. 15, No. 2.
135
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Pizam, Abraham, Valeriya Shapoval and Taylor Ellis. 2016. Customer
Satisfaction And Its Measurement In Hospitality Enterprises : A Revisit And
Update. International Journal of Contemporary Hospitality Management, Vol.
28 Iss 1 pp. 2 – 35.
Puad, Ahmad, Mat Som and Mohammed Bader Badarneh. 2011. Tourist
Satisfaction and Repeat Visitation : Toward a New Comprehensive Model.
International Journal of Social, Behavioral, Educational, Economic, Business
and Industrial Engineering Vol 5, No 2, 201.
Puad, Ahmad, Mat Som, Azizan Marzukil Maryam Yousefil and Ala’a Nimer
Abu Khalifeh. 2012. Factors Influencing Visitors Revisit Behavioral
Intentions : A Case Study of Sabah, Malaysia. International Journal of
Marketing Studies; Vol. 4, No. 4; 2012.
Quintal, Vanessa A. and Aleksandra Polczynski. 2010. Factors Influencing
Tourists Revisit Intentions. Asia Pacific Journal of Marketing and Logistics,
Vol. 22 Iss 4 pp. 554 – 578.
Raza, Muhammad Ahmad. 2012. Relationship Between Service Quality,
Perceived Value, Satisfaction And Revisit Intention In Hotel Industry. Institute
Of Interdisciplinary Business Research Vol 4, No 8.
Richards, G. 2003. What is Cultural Tourism. In van Maaren, A. (Ed.) Erfgoed
voor Toerisme. National Contact Monumenten.
Ritchiel, J.R. Brent and Simon Hudson. 2009. Understanding and Meeting the
Challenges of Consumer/Tourist Experience Research. Int. J. Tourism Res.
11, 111–126.
Song, Hanqun and Catherine Cheung. Factors Affecting Tourist Satisfaction with
Theatrical Performances : A Case Study of The Romance of the Song Dynasty
in Hangzhou, China. International Journal of Tourism Research.
Uriely, Natan Uriely. 2005. The Tourist Experience Conceptual Development.
Annals of Tourism Research, Vol. 32, No. 1, pp. 199–216, 2005 Elsevier Ltd.
Wahab, Salah Dr. 1975. Tourism Management. London : Tourism International
Press.
136
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
World Tourism Organization and European Travel Commission. 2005. City
Tourism and Culture – The European Experience 137 p.
Wu, Hung-Che and Meng-Yu Li, Tao Li. A Study of Experiential Quality,
Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit
Intention.
Yan, Xiangbin, Jing Wang and Michael Chau. 2013. Customer Revisit Intention to
Restaurants: Evidence From Online Reviews. New York : Springer Science
Business Media.
Yuksel, Atila. 2000. Managing Customer Satisfaction and Retention: A Case of
Tourist Destinations, Turkey. Department of Tourism and Hospitality
Management, Adnan Menderes University, Aydin, Turkey.
Valle, Patricia Oom do. 2006. Tourist Satisfaction and Destination Loyalty
intention : A Structural and Categorical Analysis. Int. Journal of Business
Science and Applied Management, Volume 1, Issue 1.
Sumber Jurnal Domestik
Sihaloho, Liskawati, Evy Maharani dan Roza Yulida. Analisis Kepuasan
Konsumen Terhadap Rumah Makan Vegetarian Di Kota Pekanbaru (Analysis
Customer Satisfaction In Vegetarian Restaurant In Pekanbaru). Jurusan
Agribisnis Fakultas Pertanian Universitas Riau.
Undang-Undang
Undang-Undang No. 10 Tahun 2009 tentang Kepariwisataan.
Perda Nomor 14 Tahun 2015.
Sumber Internet
Admin. (2014). Menunggu Gebrakan Program Pariwisata. Diakses dari
http://www.kompasiana.com/rindrasih/menunggu-gebrakan-programpariwisata_54f91ec2a33311f4018b4752.
137
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Admin. (2015). UNWTO Tourism 2020 Vision Forecast Released. Diakses dari
http://www.abto.org.bt/2010/06/unwto-tourism-2020-vision-forecast-released/
Admin.
(2016).
UNWTO
Conceptual
Framework.
Diakses
dari
http://destination.unwto.org/content/conceptual-framework-0 . 28 April 2016.
Widianto, Willy. (2015). Kunjungan Wisatwan ke Jakarta Rendah Karena Macet
dan
Tidak
Aman.
Diakses
dari
http://www.tribunnews.com/metropolitan/2015/06/22/kunjungan-wisatawanke-jakarta-rendah-karena-macet-dan-tidak-aman
Bintang, Aulia. (2016). Setu Babakan Jadi Lokasi Pusat Perayaan HUT Jakarta
ke-489. Diakses dari http://www.cnnindonesia.com/nasional/2016052817242620-134045/setu-babakan-jadi-lokasi-pusat-perayaan-hut-jakarta-ke-489/
Sumber Skripsi
Winda Gafrilia Prianka. 2015. Pengaruh Service Quality Terhadap Kepuasan
Konsumen dan Dampaknya Terhadap Revisit Intention di Best Western Mega
Kuningan Hotel Jakarta.
138
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Sumber Buku
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta
: PT. Rineka Cipta.
Barrows, Clayton W and Tom Powers. 2009. Introduction to Management in The
Hospitality Industry Ninth Edition. New Jersey : John Wiley & Sons, Inc.
Hermawan, Asep. 2009. Penelitian Bisnis. Jakarta : PT. Grasindo.
Horner, Susan and John Swarbrooke. 2007. Consumer Behaviour In Tourism
Second Edition. Oxford : Elsevier Ltd.
Hudson, Simon. 2008. Tourism and Hospitality Marketing A Global Perspective.
London : Sage Publication Ltd.
Kotler, Phillip and Gary Armstrong. 2012. Principles of Marketing Global Edition
14th Edition. United Kingdom : Pearson Education.
Kotler, Phillip, John T. Bowen and James Makens. 2014. Marketing For
Hospitality and Tourism Sixth Edition : International Edition. United Kingdom
: Pearson.
Kotler, Philip and Kevin Lane Keller. 2007. Manajemen Pemasaran Edisi Kedua
Belas. Jakarta : Indeks.
Kotler, Philip and Kevin Lane Keller. 2009. Manajemen Pemasaran Jilid I Edisi
Ketiga Belas. Jakarta : Erlangga.
Kotler, Phillip and Kevin Lane Keller. 2016. Marketing Management Fifteenth
Global Edition. Edinburgh : Pearson.
Kozak, Metin and Luisa Andreu. 2006. Progress in Tourism Marketing. Oxford :
Elsevier Ltd.
Lovelock, Christopher and Jochen Wirtz. 2011. Service Marketing. New Jersey :
Pearson.
130
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Malhotra, Naresh K. 2007. Marketing Research An Applied Orientation Fifth
Edition. New Jersey : Pearson Education.
Malhotra, Naresh K. 2009. Basic Marketing Research Third Edition. New Jersey :
Prentice Hall.
Malhotra, Naresh K. 2010. Marketing Research : An Applied Orientation Sixth
Edition. New Jersey : Pearson Education.
McIntosh, Robert and Shashikant Gupta. 1980. Tourism, Principles, Pratices,
Philosophies Third Edition. Ohio : Grid Publishing Inc.
Medik, S. 2003. Dictionary of Travel Tourism Hospitality Third Edition. Great
Britain : Butterworth-Heinemann.
Middleton, Victor and Jackie R. Clarke. 2001. Marketing in Travel and Tourism
Third Edition. Oxford : Reed Educational and Professional Publishing Ltd.
Morrison, Alastair M. 2010. Hospitality and Travel Marketing. United States :
Delmar Cangage Learning.
O’Shaughnessy, John and Nicholas Jackson O’Shaughnessy. 2003. The Marketing
Power of Emotion. Oxford : Oxford University Press Inc.
Oxford Advance Learner’s Dictionary.
Pendit, Nyoman S. 2002. Ilmu Pariwisata Sebuah Pengantar Perdana. Jakarta :
PT. Pradnya Paramita.
Pike, Steven. 2004. Destination Marketing Organization. Oxford : Elsevier Ltd.
Reid, Robert D. and David C. Bojanic. 2006. Hospitality Marketing Management
Fourth Edition. New Jersey : John Wiley & Sons, Inc.
Reid, Robert D. and David C. Bojanic. 2010. Hospitality Marketing Management.
New Jersey : John Wiley & Sons, Inc.
Schiffman, Leon G. Leslie Lazar Kanuk and Havard Hansen. 2012. Consumer
Behaviour A European Outlook Second Edition. United Kingdom : Pearson
Education Limited.
131
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Schmitt, Bernd H. 1999. Experiential Marketing : How to Get Customer to Sense
Feel, Think, Act and Relate to Your Company Brand. New York : The Free
Pass.
Sekaran, Uma and Roger Bougie. 2010. Research Methods for Business : A Skill
Building Approach Fifth Edition. United Kingdom : John Wiley & Sons Ltd.
Sitinjak, Toni dan Sugiarto Durianto. 2004. Strategi Menaklukan Pasar Melalui
Riset EKuitas dan Perilaku Merek. Jakarta : Gramedia.
Smilansky, Shaz. 2009. Experiental Marketing : A Practical Guide to Interactive
Brand Experiences. Great Britain and United States : Kogan Page Limited.
Solomon, Michael, Gary Bamossy, Soren Askegaard, Margaret K. Hogg. 2013.
Consumber Behaviour A European Perspective Fifth Edition. Edinburgh :
Pearson Education Limited.
Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung :
Alfabeta.
Sugiyono. 2011. Metode Penelitian Pendidikan. Bandung : Alfabeta.
Sugiyono. 2012. Memahami Penelitian Kualitatif. Bandung : Alfabeta.
Suharyadi dan Purwanto. 2008. Statistika Untuk Ekonomi dan Keuangan Modern.
Jakarta : Salemba Empat.
Tabachnick and Fidel. 2013. Using Multivariate Statistics. Boston: Pearson
Education.
Tjiptono, Fandy dan Anastasia Diana. 2003. Total Quality Manajemen Edisi
Revisi. Yogyakarta : Andi.
Tjiptono, Fandy dan Gregorius Chandra. 2011. Service, Quality and Satisfaction
Edisi Ketiga. Yogyakarta : Andi.
Tussyadiah, Iis P. and Daniel R. Fesenmaier. Interpreting Tourist Experiences
From Firstperson Stories : A Foundation For Mobile Guides.
Ulber, Silalahi. 2012. Metode Penelitian Sosial. Bandung : PT. Refika Aditama.
132
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Umar, Husein. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis Edisi
Kedua. Jakarta : Raja Grafindo Persada.
Zeithaml, Valarie, Bitner & Gremler. 2013. Service Marketing Integrating
Customer Focus Across The Firm Sixth Ediiton. New York : McGraw Hill.
Sumber Jurnal Asing
Adom, Awang Yusop, et al. Factors That Influence Visitors’ Satisfaction Toward
Kuching Waterfront.
Alegre, Joaquin and Jaume Garau. The Factor Structure of Tourist Satisfaction at
Sun and Sand Destinations.
Csapo, Janos. 2012. The Role and Importance of Cultural Tourism in Modern
Tourism Industry, Strategies for Tourism Industry - Micro and Macro
Perspectives
Conway, Tony and Debra Leighton. 2012. Staging The Past, Enacting The
Present. Arts Marketing : An International Journal, Vol. 2 Iss 1 pp. 35 – 51.
Esu, Dr. Bassey Benjamin and Vivian Mbaze Ebock Arrey. Touris’s Satisfaction
with Cultural Tourism Festival: a Case Study of Calabar Carnival Festival
Nigeria.
Fiore, Donna Quadri-Felitti Ann Marie. 2016. Wine Tourism Suppliers and
Visitors Experiential Priorities. International Journal of Contemporary
Hospitality Management, Vol. 28 Iss 2 pp. 397 – 417.
Ghazali Musa Izzah Mohammad Thinaranjeney Thirumoorthi Sedigheh
Moghavvemi Azilah Kasim. 2015. Exploring Visitors Experience Using
Strategic Experiential Modules (Sems) : The Case Of Zoo Negara, Kuala
Lumpur. International Journal of Tourism Cities, Vol. 1 Iss 3 pp. 234 – 253.
Guzel, F. Ozlem. 2014. The Dimensions of Tour Experience, Emotional Arousal,
and Post-Experience Behaviors : A Research on Pamukkale in Turkey.
Procedia - Social and Behavioral Sciences 150 ( 2014 ) 521 – 530.
Harr, Ko King Lily. 2008. Service Dimensions of Service Quality Impacting
Customer Satisfaction of Fine Dining Restaurants In Singapore.
133
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
He, Yanqun and Haiyan Song. 2009. A Mediation Model of Tourists' Repurchase
Intentions for Packaged Tour Services. Journal of Travel Research 2009 47:
317.
Herstanti, Ghassani, Usep Suhud and Setyo Ferry Wibowo, 2014. Three Modified
Models to Predict Intention of Indonesian Tourists to Revisit Sydney.
European Journal of Business and Vol.6, No.25, 2014 184.
Hosany, Sameer and Mark Witham. 2009. Dimensions of Cruiser’s Experiences,
Satisfaction and Intention to Recommend. School of Management, Royal
Holloway University of London.
Huang, Haiyan and Luke Lunhua, Mao Junqi, Wang James J Zhang. 2015.
Assessing The Relationships Between Image Congruence, Tourist Satisfaction
And Intention To Revisit In Marathon Tourism : The Shanghai International
Marathon. International Journal of Sports Marketing and Sponsorship, Vol. 16
Iss 4 pp. 46 – 66.
Huang, Songshan, Betty Welier and Guy Assaker. 2015. Effects of Interpretive
Guiding Outcomes on Tourist Satisfaction and Behavioral Intention. Journal
of Travel Research 2015, Vol. 54(3) 344–358.
Huang, Songshan and Cathy H. C. Hsu. . 2009. Effects of Travel Motivation, Past
Experience, Perceived Constraint, and Attitude on Revisit Intention. Journal of
Travel Research Volume 48 Number 1 August 2009 29-44 2009 Sage
Publications.
Jamilena, Dolores M. Frias, Salvador Del Barrion Garcia and Lorenza Lopez
Moreno. Determinants of Satisfaction with Holidays and Hospitality in Rural
Tourism in Spain : The Moderating Effect of Tourist’s Previous Experience.
Joaquín Alegre Magdalena Cladera. 2009. Analysing The Effect Of Satisfaction
and Previous Visits on Tourist Intentions to Return. European Journal of
Marketing, Vol. 43 Iss 5/6 pp. 670 – 685.
Jung, Timothy, Elizabeth M Ineson, Mincheol Kim. 2015. Influence Of Festival
Attribute Qualities On Slow Food Tourists’ Experience, Satisfaction Level
And Revisit Intention : The Case Of The Mold Food And Drink Festival.
Journal of Vacation Marketing 2015, Vol. 21(3) 277–288.
134
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Khuong, Mai Ngoc and Nguyen Thoai Ngoc. Factors Affecting Tourist
Destination Satisfaction Through Mediating Variable Of Perceived Service
Quality – A Study In Ho Chi Minh City, Vietnam.
Lan Lan, Chang. 2013. Influencing Factors On Creative Tourists' Revisiting
Intentions: The Roles Of Motivation, Experience And Perceived Value. All
Dissertations. Paper 1084.
Lan-Lan, Chang Kenneth F. Backman Yu Chih Huang. 2014. Creative Tourism :
A Preliminary Examination Of Creative Tourists Motivation, Experience,
Perceived Value And Revisit Intention. International Journal of Culture,
Tourism and Hospitality Research, Vol. 8 Iss 4 pp. 401 – 419.
Lin, Chung-Hsien. Effects Of Cuisine Experience, Psychological Well-Being, and
Self-Health Perception On The Revisit Intention Of Hot Springs Tourists.
Luo, S.J. and L.Y. Hsieh. 2013. Reconstructing Revisit Intention Scale inTourism.
Department of Tourism and Leisure Management, China University of
Technology. Journal of Applied Sciencs 13 (18): 3638-3648.
Marinkovic, Veljko, Vladimir Senic, Danijela Ivkov, Darko Dimitrovski and
Marija Bjelic. 2014. The Antecedents Of Satisfaction And Revisit Intentions
For Full-Service Restaurants. Marketing Intelligence & Planning, Vol. 32 Iss
3 pp. 311 – 327.
Massarat, Ghazal. Tourist’s Satisfaction towards Tourism Products and Market :
A Case Study of Uttaranchal. Research Associate, Indian Institute of
Management, Lucknow.
Mohsen, Sayyed Allameh Javad Khazaei Pool Akbar Jaberi Reza Salehzadeh
Hassan Asadi. 2015. Factors Influencing Sport Tourists’ Revisit Intentions.
Asia Pacific Journal of Marketing and Logistics, Vol. 27 Iss 2 pp. 191 – 207.
Petrick, James F. 2002. Experience Use History As A Segmentation Tool to
Examine Golf Travellers Satisfaction, Perceived Value And Repurchase
Intentions.
P. George, Babu And Bibin P. George. 2004. Past Visits and The Intention to
Revisit a Destination: Place Attachment as The Mediator and Novelty
Seeking as The Moderator. The Journal Of Tourism Studies Vol. 15, No. 2.
135
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Pizam, Abraham, Valeriya Shapoval and Taylor Ellis. 2016. Customer
Satisfaction And Its Measurement In Hospitality Enterprises : A Revisit And
Update. International Journal of Contemporary Hospitality Management, Vol.
28 Iss 1 pp. 2 – 35.
Puad, Ahmad, Mat Som and Mohammed Bader Badarneh. 2011. Tourist
Satisfaction and Repeat Visitation : Toward a New Comprehensive Model.
International Journal of Social, Behavioral, Educational, Economic, Business
and Industrial Engineering Vol 5, No 2, 201.
Puad, Ahmad, Mat Som, Azizan Marzukil Maryam Yousefil and Ala’a Nimer
Abu Khalifeh. 2012. Factors Influencing Visitors Revisit Behavioral
Intentions : A Case Study of Sabah, Malaysia. International Journal of
Marketing Studies; Vol. 4, No. 4; 2012.
Quintal, Vanessa A. and Aleksandra Polczynski. 2010. Factors Influencing
Tourists Revisit Intentions. Asia Pacific Journal of Marketing and Logistics,
Vol. 22 Iss 4 pp. 554 – 578.
Raza, Muhammad Ahmad. 2012. Relationship Between Service Quality,
Perceived Value, Satisfaction And Revisit Intention In Hotel Industry. Institute
Of Interdisciplinary Business Research Vol 4, No 8.
Richards, G. 2003. What is Cultural Tourism. In van Maaren, A. (Ed.) Erfgoed
voor Toerisme. National Contact Monumenten.
Ritchiel, J.R. Brent and Simon Hudson. 2009. Understanding and Meeting the
Challenges of Consumer/Tourist Experience Research. Int. J. Tourism Res.
11, 111–126.
Song, Hanqun and Catherine Cheung. Factors Affecting Tourist Satisfaction with
Theatrical Performances : A Case Study of The Romance of the Song Dynasty
in Hangzhou, China. International Journal of Tourism Research.
Uriely, Natan Uriely. 2005. The Tourist Experience Conceptual Development.
Annals of Tourism Research, Vol. 32, No. 1, pp. 199–216, 2005 Elsevier Ltd.
Wahab, Salah Dr. 1975. Tourism Management. London : Tourism International
Press.
136
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
World Tourism Organization and European Travel Commission. 2005. City
Tourism and Culture – The European Experience 137 p.
Wu, Hung-Che and Meng-Yu Li, Tao Li. A Study of Experiential Quality,
Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit
Intention.
Yan, Xiangbin, Jing Wang and Michael Chau. 2013. Customer Revisit Intention to
Restaurants: Evidence From Online Reviews. New York : Springer Science
Business Media.
Yuksel, Atila. 2000. Managing Customer Satisfaction and Retention: A Case of
Tourist Destinations, Turkey. Department of Tourism and Hospitality
Management, Adnan Menderes University, Aydin, Turkey.
Valle, Patricia Oom do. 2006. Tourist Satisfaction and Destination Loyalty
intention : A Structural and Categorical Analysis. Int. Journal of Business
Science and Applied Management, Volume 1, Issue 1.
Sumber Jurnal Domestik
Sihaloho, Liskawati, Evy Maharani dan Roza Yulida. Analisis Kepuasan
Konsumen Terhadap Rumah Makan Vegetarian Di Kota Pekanbaru (Analysis
Customer Satisfaction In Vegetarian Restaurant In Pekanbaru). Jurusan
Agribisnis Fakultas Pertanian Universitas Riau.
Undang-Undang
Undang-Undang No. 10 Tahun 2009 tentang Kepariwisataan.
Perda Nomor 14 Tahun 2015.
Sumber Internet
Admin. (2014). Menunggu Gebrakan Program Pariwisata. Diakses dari
http://www.kompasiana.com/rindrasih/menunggu-gebrakan-programpariwisata_54f91ec2a33311f4018b4752.
137
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Admin. (2015). UNWTO Tourism 2020 Vision Forecast Released. Diakses dari
http://www.abto.org.bt/2010/06/unwto-tourism-2020-vision-forecast-released/
Admin.
(2016).
UNWTO
Conceptual
Framework.
Diakses
dari
http://destination.unwto.org/content/conceptual-framework-0 . 28 April 2016.
Widianto, Willy. (2015). Kunjungan Wisatwan ke Jakarta Rendah Karena Macet
dan
Tidak
Aman.
Diakses
dari
http://www.tribunnews.com/metropolitan/2015/06/22/kunjungan-wisatawanke-jakarta-rendah-karena-macet-dan-tidak-aman
Bintang, Aulia. (2016). Setu Babakan Jadi Lokasi Pusat Perayaan HUT Jakarta
ke-489. Diakses dari http://www.cnnindonesia.com/nasional/2016052817242620-134045/setu-babakan-jadi-lokasi-pusat-perayaan-hut-jakarta-ke-489/
Sumber Skripsi
Winda Gafrilia Prianka. 2015. Pengaruh Service Quality Terhadap Kepuasan
Konsumen dan Dampaknya Terhadap Revisit Intention di Best Western Mega
Kuningan Hotel Jakarta.
138
Nuur Al Qodar Nafisah Andini, 2016
PENGARUH TOURIST EXPERIENCE TERHADAP KEPUASAN WISATAWAN DAN DAMPAKNYA PADA
REVISIT INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu