CHAPTER III ANALYSIS
3.1. DESCRIPTION
To achieve succeed of working, people learn many theories to be applied in the work. These are the applied and unapplied theories in Hotel
Surya Indah:
3.1.1. Compatibility of theory and practice
Hotel management subject set for student who take major of hotel about tourism, it provide material about how to run a hotel so that customer will
be satisfied by the service has given to them by the hotel. Even though the kinds of services are depends on the kind and size of the hotel, but generally
the principle are the same. Be friendly and willing to help is the primary services in a hotel. From the theories there found somethings that
compatible with the applied, the classifications are: -
Ownership Hotel Surya Indah is an independent hotel, belong to a person,
and the management is independently set by the owner.
- Hotel Target Market
It is a semi Bed and Breakfast Hotel, which has room like home with many bedroom in it with equipped by some
facilities. -
Level of service Itangibility is the service that showed here which is have
another intention despite servicing guest. Most of hotels they try to create the impresson only, but here the employee trained
to have a good relation between guest and employee, further they would be like a family. This is the trick used by this hotel
to get visitor and also make them to be a member.
As one of the operational department, The Front Office play a big and important role to any guests or visitors to provide the “ face” of the
entire hotel operational departments any property will ensure that all the faces attenting the area will show their freshness and smartness as
lead to welcome to the property and prove to the guests that they are in good hands Gabriel W, 1998.
One way with Hotel Surya Indah, the most important things need to be hold by the employee is being friendly to guests, so they would
feel comfort to stayed in. After the arrival guest will be welcomed warmly followed guest will do reservation in the receptionist desk,
then guest will be lead by the bellboy to go to their room. After
opening the door bellboy would explain some things like how to turn on tv, ac and hot water, where the lamp button is, and somethings
asked by the guest. After all guest understood bellboy will leaved guest.
3.1.2. Incompatibility
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