Overcoming The Unpleasant Working Environment in The Front Office Department in G.H. Universal Hotel.
ABSTRACT
Dalam tugas akhir ini saya membahas masalah yang saya alami selama
saya bekerja di Hotel G.H. Universal. Di sana saya berperan sebagai Guest
Relation Officer. Selama saya bekerja di Hotel G.H. Universal, saya mengalami
masalah berkaitan dengan lingkungan kerja yang tidak nyaman.
Lingkungan kerja yang tidak nyaman tersebut disebabkan oleh dua hal.
Pertama, atasan saya memperlakukan saya dengan tidak baik. Kedua, saya
harus mengerjakan pekerjaan yang tidak tercantum dalam daftar pekerjaan
saya. Lingkungan kerja yang tidak nyaman tersebut mengakibatkan saya
kurang termotivasi saat bekerja, dan saya ingin berhenti bekerja dari Hotel G.H
Universal. Untuk mengatasi masalah yang saya hadapi, ada tiga solusi yang
saya miliki. Solusi yang pertama adalah saya berusaha menyesuaikan diri saya
dengan standar kerja di Hotel G.H. Universal. Solusi kedua adalah saya
memaksakan diri untuk tetap bekerja di sana. Solusi yang ketiga adalah saya
memutuskan untuk berhenti bekerja dari Hotel G.H. Universal.
Sebagai solusi terbaik, saya memutuskan untuk memakai solusi pertama
dan kedua karena dengan beradaptasi, saya dapat memahami lingkungan kerja
di sana dan dengan memaksakan diri untuk bekerja di sana, saya dapat belajar
untuk dapat menahan diri saya dalam lingkungan pekerjaan yang tidak nyaman.
Saya tidak memilih solusi ketiga karena pelaksanaan solusi tersebut membuat
saya harus beradaptasi di lingkungan kerja yang baru, dan proses adaptasi
tersebut tidaklah mudah.
i
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ACKNOWLEDGEMENTS
First of all, I would like to give my thankfulness to Jesus Christ for His blessings
and guidance; thus, I could finish my term paper. I also would like to give my
gratitude to:
1. My super beautiful cute supervisor, Cindy Askarina, SS and her family,
who have supported me to finish my term paper.
2. My beloved parents, for supporting me during the accomplishment of
this term paper.
3. My beloved girlfriend, Sella, who always supported and encouraged
me continuously. Therefore, I could finish my term paper.
4. Front Office team in G.H. Universal Hotel.
5. All staff in the D3 English Programme, Faculty of Letters.
6. The head of the D3 English programme, Dra. Irene Kendra, M.M.
7. All my beloved friends who have helped and supported me in the
writing process of my term paper.
ii
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TABLE OF CONTENTS
ABSTRACT
i
DECLARATION OF ORIGINALITY
ii
ACKNOWLEDGEMENTS
iii
TABLE OF CONTENTS
iv
CHAPTER I. INTRODUCTION
A. Background of the Study
B. Identification of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Method of the Study
F. Limitation of the Study
G. Organization of the Term Paper
1-5
CHAPTER II. PROBLEM ANALYSIS
6-8
CHAPTER III. POTENTIAL SOLUTIONS
9-14
15-17
CHAPTER IV. CONCLUSION
BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. INTERVIEW TRANSCRIPT
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APPENDIX
B. INTERVIEW TRANSCRIPT
Name of Interviewer
: Adriel
Name of Respondent
: Rini
Day & date of interview : 12 January, 2012
Place of interview
Adriel
: G.H. Universal Hotel
: Dulu Hotel G.H. Universal sejarahnya gimana Teh Rini ?
Teh Rini : Dulu G.H. Universal ini hanya sebuah motel kecil, lalu Bapak
Agus Yousman yang punya hotel ini membangun motel
tersebut. Sekarang bangunan bekas motel itu dipakai untuk
accounting dan marketing office.
Adriel
: Apakah dulu langsung dibangun seperti ini ?
Teh Rini : Semuanya sama 5 lantai 1 kolam renang dan 105 kamar dan
fasilitas 9 ruang meeting, tapi dulu kita hanya punya 1
restoran, Chinese Fat Dragon Restaurant aja. Baru menyusul
dibuat Belle Vue Restaurant di lantai 5.
Adriel
: Hotel ini termasuk bintang berapa Teh ?
Teh Rini : Dulu bintang 5, tapi sekarang menjadi bintang 4, karena tidak
masuk standar untuk menjadi bintang 5.
Adriel
: Boleh tau slogan buat Hotel G.H. Universal ?
Teh Rini : “Serve Better” dimana kita selalu mengutamakan jasa kita
untuk para tamu agar mereka mendapatkan suasana
kekeluargaan di sini.
Maranatha Chritian University
APPENDIX
A. FLOWCHART
Causes:
1. My superiors did not
treat me well.
2. I was given tasks that
were not listed in my job
description.
Problem
Effects:
I felt that the Front Office
Department in G.H. Universal
Hotel did not have a
comfortable working
environment.
1. I had less motivation
while I was working
there.
2. I always wanted to
quit from G.H Universal
Hotel.
Negative effects :
1. I feel upset because I
always repress my true
emotions.
2. Always thinking to endure
my true emotion in the
working environment there
makes me tired of working
there.
Negative effects :
1.
2.
I do not work
maximally.
Forcing myself to keep
working there makes
me feel stressed.
Negative effects :
1.
2.
There is no guarantee
that the new place is
better than G.H.
Universal Hotel.
I have to adapt myself
again in a new
workplace.
Positive effects :
Potential Solution 1 :
I conform myself to the
working environment there.
1. I can improve
myself to be a better
worker.
2. I can build my
character.
Positive effects :
Potential Solution 2 :
I force myself to keep working
there.
1.
2.
Gradually I can fit
myself to the working
environment there.
I can learn how to
bear a situation
which I do not feel
comfortable with.
Potential Solution 3 :
I try to look for another job.
Positive effects :
1. I can get a
comfortable new
workplace.
2. I can improve myself
better in the new
workplace.
Chosen Solution :
The combination of potential
solution 1 and 2.
Maranatha Chritian University
CHAPTER I
INTRODUCTION
A. Background of the Study
A working environment is an influential element for workers to be able
to perform well, as Ricardo Canto Leyton (1) believes that workers need a
comfortable working condition, so they can work maximally. Henry Stewart
states that when the workers have a comfortable working environment,
they “feel good about themselves and are empowered to do their best”
(par. 1). However, when being dissatisfied with the working environment,
workers will have low working performances and desire to quit, as Priscilla
Demby says: “Disgruntlement may cause employee performance to dip or
worse, result in a good employee resigning from the company” (par. 5).
Based on my internship experience as a Guest Relation Officer in the
Front Office Department in G.H. Universal Hotel, I would like to specifically
discuss the problem dealing with superiors and organisation of working
activities. Leyton defines a working environment as “salary, organisation of
working activities, working time, health, well-being and safety, superiors
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and coworkers” (par. 1). However, as while I was doing my internship in
the Front Office Department of G.H. Universal Hotel, I experienced an
uncomfortable working environment which only dealt with the unpleasant
treatment of my superiors and the unclear organization of my working
activities, I would like to analyze my uncomfortable working environment
based on the two aspects only, namely my organisation of working
activities and superiors. While I was working in the Front Office
Department, I experienced an uncomfortable working environment; my
superiors did not treat me well, and the organisation of my working
activities was unclear as I had to do tasks that were not listed in my job
description.
As the problem of the uncomfortable working environment obstructed
me the most during my internship, I would like to discuss it in my term
paper. Therefore, the aim of my term paper is to analyze the problem and
find solutions that can be applied to solve it.
B. Identification of the Problem
Based on my internship experience as a Guest Relation Officer (GRO)
in the Front Office Department in G.H. Universal Hotel, I would like to
analyze :
1.
Why did I feel that the Front Office Department in G.H. Universal
Hotel did not have a comfortable working environment?
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2.
How should I overcome the problem of experiencing an
uncomfortable working environment in the Front Office Department in
G.H. Universal Hotel?
C. Objectives and Benefits of the Study
There are three objectives of my study. First, I would like to analyze why
I felt that the Front Office Department in G.H. Universal Hotel did not have
a comfortable working environment. Second, I would like to find out the
solutions to overcome the problem of experiencing an uncomfortable
working environment in the Front Office Department in G.H. Universal
Hotel. Third, I would like to find the best solution to my problem.
By writing my term paper, I expect that I can give benefits to the
institution, the readers and myself. For the institution, I expect my term
paper will be able to inform and offer some solutions to overcome the
problem of having an uncomfortable working environment to other workers
in the Front Office Department in G.H. Universal Hotel who feel the same
way as I did. Moreover, from my experiences I expect the readers to know
and learn how to overcome the problem of having an uncomfortable
working environment. Furthermore, by writing my term paper, I can identify
my problem and know the best way to solve it. In addition, I expect that in
the future I can apply the best potential solution to improve my ability to
adapt in a new working environment.
3
Maranatha Chritian University
D. Description of the Institution
Green Hill Universal Hotel, which is more popularly known as G.H.
Universal Hotel, is located at Jl. Setiabudhi 376, Bandung. At first, G.H.
Universal Hotel was a small motel. After that, Mr. Agus Yoesman as the
owner built and renovated this place into a huge hotel with Roman and
Italian atmosphere and structures. G.H. Universal Hotel was a five-star
(*****) hotel, but now it is a four-star (****) hotel because it does not reach
the standard of five-star (*****) hotel.
G.H. Universal Hotel is a five-floored hotel with one hundred and five
rooms, nine meeting rooms, a fitness center, a spa and beauty center, a
swimming pool, two restaurants, and kid facilities. As G.H. Universal Hotel
slogan is “serve better”, they always try to give an excellent service to the
guests. I got this information from my interview with my superior Mrs. Rini
who has been working there since G.H. Universal Hotel started to operate.
E. Method of the Study
To make this term paper, first I observed my problem during my
internship in G.H. Universal Hotel. Then, I wrote the internship journal to
record what happened every day. After that, I analyzed the problem
dealing with the organization of my working activities and my working
relationship with my superiors. In addition, I read some books and
searched data from the Internet to support my theories.
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Maranatha Chritian University
F. Limitation of the Study
My term paper focuses on me as a Guest Relation Officer or GRO in
G.H. Universal Hotel, and this term paper also focuses on the
uncomfortable working environment in Front Office Department in G.H
Universal Hotel and the superiors who do not treat me well. I had my
internship from 26 December 2011 to 29 February 2012.
G. Organization of Term Paper
My term paper starts with the Abstracts. It is followed by
Acknowledgements, which mentions those who support and help me
during the process of writing this term paper. Afterwards, there is Table of
Contents, which is followed by four chapters. Chapter I contains
Introduction of my problem, Chapter II is Problem Analysis, Chapter III
contains three potential solutions with positive and negative effects for
each solution. Chapter IV is the conclusion of what has been analyzed
from Chapter I to Chapter III. As the final parts, there is Bibliography,
which shows the list of references, and Appendices, which contains a
flowchart and an interview transcript.
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6
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CHAPTER IV
CONCLUSION
In the previous chapters, I have analyzed the problem that occured
during my internship in G.H. Universal Hotel, namely I felt that the Front
Office Department in G.H. Universal did not have a comfortable working
environment. I have also analyzed the causes, the effects, and the
potential solutions to the problem. There are two causes and two effects of
this problem. The first cause of my problem is that my superiors did not
treat me well, and the second cause is that I had to do the tasks that were
not listed in my job description. The effects of my problem are that I had
less motivation while I was working there, and I always wanted to quit from
G.H. Universal Hotel. To overcome the problem, there are three potential
solutions. First, I adapt myself to the working environment in G.H.
Universal Hotel. Second, I force myself to keep working there. Third, I try
to look for another job.
Based on the analysis of all chapters, the best solution to my problem
is the combination of the first and second solution. The first solution is that
I conform myself to the working environment in G.H. Universal Hotel.
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Maranatha Chritian University
I conform myself there by understanding the standards in the FO
Department of G.H. Universal Hotel and doing the tasks before my
superiors tell me to do them as I believe that tolerating the behavior
standards in the working environment in the department is one of the ways
to help me stay there. The second solution is that I force myself to keep
working there. I force myself to keep coming to work every day, and I also
force myself to do all the tasks and obey the hotel rules. As result,
gradually my working activities become a habit, and I get used to working
there. Besides, I can learn how to bear a situation which I do not feel
comfortable with. By forcing myself to work in G.H. Universal Hotel, I can
learn how to be responsible for the tasks that are given to me and focus
on them, as Jay White states: “Learn to be present where you are; give
your all to whatever you’re currently doing” (par. 3). The combination of
the first and second potential solution will be the best solution for me
because those solutions make me learn to bear the uncomfortable
condition I was and will be in, specifically my working environment, and try
overcome it. By applying the first and second solution, I can build my
characters, challenge myself to bear the unpleasant condition, and keep
working as well as possible.
I do not choose to apply the third solutions, namely trying to look for
another job as the best solution since it is not an easy option to leave the
job, as is stated by Becky Roberts: “Making the decision to leave the job is
never an easy process” (par.1) because I have to consider the effect that
will occur, such as my reputation in that particular place would be bad and
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Maranatha Chritian University
leaving the job was not an easy process because I had a contract in G.H.
Universal under my college name, and G.H. Universal trusted me to work
there. Besides, in the new workplace I have to adapt myself again. I also
have to know some aspects, such as my superiors’ and coworkers’
characters and learn my new job description again.
The conclusion is that I should bear the unpleasant working
environment in G.H. Universal Hotel by conforming myself to the working
environment there and forcing myself to keep working there. I should not
give up easily to the uncomfortable working environment there, but try to
be more productive instead. With the combination of the first and second
solution I believe that I can overcome the problem of experiencing an
unpleasant working environment if later I work in a new workplace which
has a similar working environment to G.H. Universal Hotel and work better
there.
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BIBLIOGRAPHY
Printed Source
Hornby, A.S. Oxford Advanced Learner’s Dictionary. Oxford: Oxford
University Press, 2000.
Electronic Sources
Bokma, John. “Depression and Aggression”. 5 March 2012. Perl
programmer. 20 March 2012.
Chin, Dianne. “Employee Adaptation to Organizational Structure Change
eHow Contributor”. 30 June 2011. eHow. 06 Apr. 2012.
Maranatha Chritian University
Canto, Ricard, Layton. “Working Condition”. 21 Sept. 2011. Eurofond. 4
Nov. 2011.
DOMAIN OF PHARMACY. 16 Nov. 2011
Demby, Pricillia. “The Negative Effects Of A Hostile Work Enviroment” 20
Apr. 2011.
Ellis, Andy. “Stress and Workplace”. LifePostive. 07 May 2012.
Friday Dave. “Do you have to force yourself to work.” 17 Oct. 2008
Jonathan, Mead. “How to Make Work Feel Effortless.” 17 Oct. 2008.
Zenhabits. 12 June 2008.
Khilawala, Rashida. “Lack of Motivation at Work.” 2011. Buzzle.com. 8
Oct. 06 June 2011.
Maranatha Chritian University
Latham, Christina. “The Graduates Time.” 14 Sept. 2011. 23 Apr. 2012
Lauder, Estee. “I Force Myself to Keep Going.” 5 June 2012.
Lewis, Joseph. “This is Not My Job Description.” 1 Des. 2009.
Workawesome. 30 March 2012.
Miller, Herman. “Comfort in the Workplaces.” HomeSweetOffice. 2008.
NERI - NATIONAL EXECUTIVE RESOURCES, INC. 5 June. 2008.
Roberts, Becky. “10 Signs That It’s Time to Look for A New Job.” 29 Aug.
2011. TechReplubic. 23 Apr. 2012.
Rashmi. “Adapting to Work Environment.” 2 February 2010. ITUCU. 06
June 2011.
Sheper, Peter. “Repression and Suppression.” Trans5Mind. 2012.
Maranatha Chritian University
Stewart, Henry. “It’s Time to Reinvent Management.” 11 Oct. 2011.
ManagementInnovationeXchange. 2010
Singh, V. Ritu . “Happy at Work.” 11 June 2012. TheTimesOfIndia. 20
March. 2012.
Vercillio Kathryn. “How to Tips for Adjusting to a New Job or Work
Environment 91.” 30 Sept. 2010. 30 July 2011
White, Jay. “10 Amazing Life Lessons You can Learn from Albert
Einstein.” 2012
Williams, Ray. “Good Boss, Bad Boss.” 5 Aug. 2010. 20 Apr. 2012.
Wolfe, Lahla. “Human Resources: The Importance of Having Written Job
Descriptions.” WomenInBusiness. 2012
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Personal Interview
Rini. Personal interview. 12 January 2012
Maranatha Chritian University
Dalam tugas akhir ini saya membahas masalah yang saya alami selama
saya bekerja di Hotel G.H. Universal. Di sana saya berperan sebagai Guest
Relation Officer. Selama saya bekerja di Hotel G.H. Universal, saya mengalami
masalah berkaitan dengan lingkungan kerja yang tidak nyaman.
Lingkungan kerja yang tidak nyaman tersebut disebabkan oleh dua hal.
Pertama, atasan saya memperlakukan saya dengan tidak baik. Kedua, saya
harus mengerjakan pekerjaan yang tidak tercantum dalam daftar pekerjaan
saya. Lingkungan kerja yang tidak nyaman tersebut mengakibatkan saya
kurang termotivasi saat bekerja, dan saya ingin berhenti bekerja dari Hotel G.H
Universal. Untuk mengatasi masalah yang saya hadapi, ada tiga solusi yang
saya miliki. Solusi yang pertama adalah saya berusaha menyesuaikan diri saya
dengan standar kerja di Hotel G.H. Universal. Solusi kedua adalah saya
memaksakan diri untuk tetap bekerja di sana. Solusi yang ketiga adalah saya
memutuskan untuk berhenti bekerja dari Hotel G.H. Universal.
Sebagai solusi terbaik, saya memutuskan untuk memakai solusi pertama
dan kedua karena dengan beradaptasi, saya dapat memahami lingkungan kerja
di sana dan dengan memaksakan diri untuk bekerja di sana, saya dapat belajar
untuk dapat menahan diri saya dalam lingkungan pekerjaan yang tidak nyaman.
Saya tidak memilih solusi ketiga karena pelaksanaan solusi tersebut membuat
saya harus beradaptasi di lingkungan kerja yang baru, dan proses adaptasi
tersebut tidaklah mudah.
i
Maranatha Chritian University
ACKNOWLEDGEMENTS
First of all, I would like to give my thankfulness to Jesus Christ for His blessings
and guidance; thus, I could finish my term paper. I also would like to give my
gratitude to:
1. My super beautiful cute supervisor, Cindy Askarina, SS and her family,
who have supported me to finish my term paper.
2. My beloved parents, for supporting me during the accomplishment of
this term paper.
3. My beloved girlfriend, Sella, who always supported and encouraged
me continuously. Therefore, I could finish my term paper.
4. Front Office team in G.H. Universal Hotel.
5. All staff in the D3 English Programme, Faculty of Letters.
6. The head of the D3 English programme, Dra. Irene Kendra, M.M.
7. All my beloved friends who have helped and supported me in the
writing process of my term paper.
ii
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TABLE OF CONTENTS
ABSTRACT
i
DECLARATION OF ORIGINALITY
ii
ACKNOWLEDGEMENTS
iii
TABLE OF CONTENTS
iv
CHAPTER I. INTRODUCTION
A. Background of the Study
B. Identification of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Method of the Study
F. Limitation of the Study
G. Organization of the Term Paper
1-5
CHAPTER II. PROBLEM ANALYSIS
6-8
CHAPTER III. POTENTIAL SOLUTIONS
9-14
15-17
CHAPTER IV. CONCLUSION
BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. INTERVIEW TRANSCRIPT
iii
Maranatha Chritian University
APPENDIX
B. INTERVIEW TRANSCRIPT
Name of Interviewer
: Adriel
Name of Respondent
: Rini
Day & date of interview : 12 January, 2012
Place of interview
Adriel
: G.H. Universal Hotel
: Dulu Hotel G.H. Universal sejarahnya gimana Teh Rini ?
Teh Rini : Dulu G.H. Universal ini hanya sebuah motel kecil, lalu Bapak
Agus Yousman yang punya hotel ini membangun motel
tersebut. Sekarang bangunan bekas motel itu dipakai untuk
accounting dan marketing office.
Adriel
: Apakah dulu langsung dibangun seperti ini ?
Teh Rini : Semuanya sama 5 lantai 1 kolam renang dan 105 kamar dan
fasilitas 9 ruang meeting, tapi dulu kita hanya punya 1
restoran, Chinese Fat Dragon Restaurant aja. Baru menyusul
dibuat Belle Vue Restaurant di lantai 5.
Adriel
: Hotel ini termasuk bintang berapa Teh ?
Teh Rini : Dulu bintang 5, tapi sekarang menjadi bintang 4, karena tidak
masuk standar untuk menjadi bintang 5.
Adriel
: Boleh tau slogan buat Hotel G.H. Universal ?
Teh Rini : “Serve Better” dimana kita selalu mengutamakan jasa kita
untuk para tamu agar mereka mendapatkan suasana
kekeluargaan di sini.
Maranatha Chritian University
APPENDIX
A. FLOWCHART
Causes:
1. My superiors did not
treat me well.
2. I was given tasks that
were not listed in my job
description.
Problem
Effects:
I felt that the Front Office
Department in G.H. Universal
Hotel did not have a
comfortable working
environment.
1. I had less motivation
while I was working
there.
2. I always wanted to
quit from G.H Universal
Hotel.
Negative effects :
1. I feel upset because I
always repress my true
emotions.
2. Always thinking to endure
my true emotion in the
working environment there
makes me tired of working
there.
Negative effects :
1.
2.
I do not work
maximally.
Forcing myself to keep
working there makes
me feel stressed.
Negative effects :
1.
2.
There is no guarantee
that the new place is
better than G.H.
Universal Hotel.
I have to adapt myself
again in a new
workplace.
Positive effects :
Potential Solution 1 :
I conform myself to the
working environment there.
1. I can improve
myself to be a better
worker.
2. I can build my
character.
Positive effects :
Potential Solution 2 :
I force myself to keep working
there.
1.
2.
Gradually I can fit
myself to the working
environment there.
I can learn how to
bear a situation
which I do not feel
comfortable with.
Potential Solution 3 :
I try to look for another job.
Positive effects :
1. I can get a
comfortable new
workplace.
2. I can improve myself
better in the new
workplace.
Chosen Solution :
The combination of potential
solution 1 and 2.
Maranatha Chritian University
CHAPTER I
INTRODUCTION
A. Background of the Study
A working environment is an influential element for workers to be able
to perform well, as Ricardo Canto Leyton (1) believes that workers need a
comfortable working condition, so they can work maximally. Henry Stewart
states that when the workers have a comfortable working environment,
they “feel good about themselves and are empowered to do their best”
(par. 1). However, when being dissatisfied with the working environment,
workers will have low working performances and desire to quit, as Priscilla
Demby says: “Disgruntlement may cause employee performance to dip or
worse, result in a good employee resigning from the company” (par. 5).
Based on my internship experience as a Guest Relation Officer in the
Front Office Department in G.H. Universal Hotel, I would like to specifically
discuss the problem dealing with superiors and organisation of working
activities. Leyton defines a working environment as “salary, organisation of
working activities, working time, health, well-being and safety, superiors
1
Maranatha Chritian University
and coworkers” (par. 1). However, as while I was doing my internship in
the Front Office Department of G.H. Universal Hotel, I experienced an
uncomfortable working environment which only dealt with the unpleasant
treatment of my superiors and the unclear organization of my working
activities, I would like to analyze my uncomfortable working environment
based on the two aspects only, namely my organisation of working
activities and superiors. While I was working in the Front Office
Department, I experienced an uncomfortable working environment; my
superiors did not treat me well, and the organisation of my working
activities was unclear as I had to do tasks that were not listed in my job
description.
As the problem of the uncomfortable working environment obstructed
me the most during my internship, I would like to discuss it in my term
paper. Therefore, the aim of my term paper is to analyze the problem and
find solutions that can be applied to solve it.
B. Identification of the Problem
Based on my internship experience as a Guest Relation Officer (GRO)
in the Front Office Department in G.H. Universal Hotel, I would like to
analyze :
1.
Why did I feel that the Front Office Department in G.H. Universal
Hotel did not have a comfortable working environment?
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2.
How should I overcome the problem of experiencing an
uncomfortable working environment in the Front Office Department in
G.H. Universal Hotel?
C. Objectives and Benefits of the Study
There are three objectives of my study. First, I would like to analyze why
I felt that the Front Office Department in G.H. Universal Hotel did not have
a comfortable working environment. Second, I would like to find out the
solutions to overcome the problem of experiencing an uncomfortable
working environment in the Front Office Department in G.H. Universal
Hotel. Third, I would like to find the best solution to my problem.
By writing my term paper, I expect that I can give benefits to the
institution, the readers and myself. For the institution, I expect my term
paper will be able to inform and offer some solutions to overcome the
problem of having an uncomfortable working environment to other workers
in the Front Office Department in G.H. Universal Hotel who feel the same
way as I did. Moreover, from my experiences I expect the readers to know
and learn how to overcome the problem of having an uncomfortable
working environment. Furthermore, by writing my term paper, I can identify
my problem and know the best way to solve it. In addition, I expect that in
the future I can apply the best potential solution to improve my ability to
adapt in a new working environment.
3
Maranatha Chritian University
D. Description of the Institution
Green Hill Universal Hotel, which is more popularly known as G.H.
Universal Hotel, is located at Jl. Setiabudhi 376, Bandung. At first, G.H.
Universal Hotel was a small motel. After that, Mr. Agus Yoesman as the
owner built and renovated this place into a huge hotel with Roman and
Italian atmosphere and structures. G.H. Universal Hotel was a five-star
(*****) hotel, but now it is a four-star (****) hotel because it does not reach
the standard of five-star (*****) hotel.
G.H. Universal Hotel is a five-floored hotel with one hundred and five
rooms, nine meeting rooms, a fitness center, a spa and beauty center, a
swimming pool, two restaurants, and kid facilities. As G.H. Universal Hotel
slogan is “serve better”, they always try to give an excellent service to the
guests. I got this information from my interview with my superior Mrs. Rini
who has been working there since G.H. Universal Hotel started to operate.
E. Method of the Study
To make this term paper, first I observed my problem during my
internship in G.H. Universal Hotel. Then, I wrote the internship journal to
record what happened every day. After that, I analyzed the problem
dealing with the organization of my working activities and my working
relationship with my superiors. In addition, I read some books and
searched data from the Internet to support my theories.
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F. Limitation of the Study
My term paper focuses on me as a Guest Relation Officer or GRO in
G.H. Universal Hotel, and this term paper also focuses on the
uncomfortable working environment in Front Office Department in G.H
Universal Hotel and the superiors who do not treat me well. I had my
internship from 26 December 2011 to 29 February 2012.
G. Organization of Term Paper
My term paper starts with the Abstracts. It is followed by
Acknowledgements, which mentions those who support and help me
during the process of writing this term paper. Afterwards, there is Table of
Contents, which is followed by four chapters. Chapter I contains
Introduction of my problem, Chapter II is Problem Analysis, Chapter III
contains three potential solutions with positive and negative effects for
each solution. Chapter IV is the conclusion of what has been analyzed
from Chapter I to Chapter III. As the final parts, there is Bibliography,
which shows the list of references, and Appendices, which contains a
flowchart and an interview transcript.
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CHAPTER IV
CONCLUSION
In the previous chapters, I have analyzed the problem that occured
during my internship in G.H. Universal Hotel, namely I felt that the Front
Office Department in G.H. Universal did not have a comfortable working
environment. I have also analyzed the causes, the effects, and the
potential solutions to the problem. There are two causes and two effects of
this problem. The first cause of my problem is that my superiors did not
treat me well, and the second cause is that I had to do the tasks that were
not listed in my job description. The effects of my problem are that I had
less motivation while I was working there, and I always wanted to quit from
G.H. Universal Hotel. To overcome the problem, there are three potential
solutions. First, I adapt myself to the working environment in G.H.
Universal Hotel. Second, I force myself to keep working there. Third, I try
to look for another job.
Based on the analysis of all chapters, the best solution to my problem
is the combination of the first and second solution. The first solution is that
I conform myself to the working environment in G.H. Universal Hotel.
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I conform myself there by understanding the standards in the FO
Department of G.H. Universal Hotel and doing the tasks before my
superiors tell me to do them as I believe that tolerating the behavior
standards in the working environment in the department is one of the ways
to help me stay there. The second solution is that I force myself to keep
working there. I force myself to keep coming to work every day, and I also
force myself to do all the tasks and obey the hotel rules. As result,
gradually my working activities become a habit, and I get used to working
there. Besides, I can learn how to bear a situation which I do not feel
comfortable with. By forcing myself to work in G.H. Universal Hotel, I can
learn how to be responsible for the tasks that are given to me and focus
on them, as Jay White states: “Learn to be present where you are; give
your all to whatever you’re currently doing” (par. 3). The combination of
the first and second potential solution will be the best solution for me
because those solutions make me learn to bear the uncomfortable
condition I was and will be in, specifically my working environment, and try
overcome it. By applying the first and second solution, I can build my
characters, challenge myself to bear the unpleasant condition, and keep
working as well as possible.
I do not choose to apply the third solutions, namely trying to look for
another job as the best solution since it is not an easy option to leave the
job, as is stated by Becky Roberts: “Making the decision to leave the job is
never an easy process” (par.1) because I have to consider the effect that
will occur, such as my reputation in that particular place would be bad and
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leaving the job was not an easy process because I had a contract in G.H.
Universal under my college name, and G.H. Universal trusted me to work
there. Besides, in the new workplace I have to adapt myself again. I also
have to know some aspects, such as my superiors’ and coworkers’
characters and learn my new job description again.
The conclusion is that I should bear the unpleasant working
environment in G.H. Universal Hotel by conforming myself to the working
environment there and forcing myself to keep working there. I should not
give up easily to the uncomfortable working environment there, but try to
be more productive instead. With the combination of the first and second
solution I believe that I can overcome the problem of experiencing an
unpleasant working environment if later I work in a new workplace which
has a similar working environment to G.H. Universal Hotel and work better
there.
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BIBLIOGRAPHY
Printed Source
Hornby, A.S. Oxford Advanced Learner’s Dictionary. Oxford: Oxford
University Press, 2000.
Electronic Sources
Bokma, John. “Depression and Aggression”. 5 March 2012. Perl
programmer. 20 March 2012.
Chin, Dianne. “Employee Adaptation to Organizational Structure Change
eHow Contributor”. 30 June 2011. eHow. 06 Apr. 2012.
Maranatha Chritian University
Canto, Ricard, Layton. “Working Condition”. 21 Sept. 2011. Eurofond. 4
Nov. 2011.
DOMAIN OF PHARMACY. 16 Nov. 2011
Demby, Pricillia. “The Negative Effects Of A Hostile Work Enviroment” 20
Apr. 2011.
Ellis, Andy. “Stress and Workplace”. LifePostive. 07 May 2012.
Friday Dave. “Do you have to force yourself to work.” 17 Oct. 2008
Jonathan, Mead. “How to Make Work Feel Effortless.” 17 Oct. 2008.
Zenhabits. 12 June 2008.
Khilawala, Rashida. “Lack of Motivation at Work.” 2011. Buzzle.com. 8
Oct. 06 June 2011.
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Latham, Christina. “The Graduates Time.” 14 Sept. 2011. 23 Apr. 2012
Lauder, Estee. “I Force Myself to Keep Going.” 5 June 2012.
Lewis, Joseph. “This is Not My Job Description.” 1 Des. 2009.
Workawesome. 30 March 2012.
Miller, Herman. “Comfort in the Workplaces.” HomeSweetOffice. 2008.
NERI - NATIONAL EXECUTIVE RESOURCES, INC. 5 June. 2008.
Roberts, Becky. “10 Signs That It’s Time to Look for A New Job.” 29 Aug.
2011. TechReplubic. 23 Apr. 2012.
Rashmi. “Adapting to Work Environment.” 2 February 2010. ITUCU. 06
June 2011.
Sheper, Peter. “Repression and Suppression.” Trans5Mind. 2012.
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Stewart, Henry. “It’s Time to Reinvent Management.” 11 Oct. 2011.
ManagementInnovationeXchange. 2010
Singh, V. Ritu . “Happy at Work.” 11 June 2012. TheTimesOfIndia. 20
March. 2012.
Vercillio Kathryn. “How to Tips for Adjusting to a New Job or Work
Environment 91.” 30 Sept. 2010. 30 July 2011
White, Jay. “10 Amazing Life Lessons You can Learn from Albert
Einstein.” 2012
Williams, Ray. “Good Boss, Bad Boss.” 5 Aug. 2010. 20 Apr. 2012.
Wolfe, Lahla. “Human Resources: The Importance of Having Written Job
Descriptions.” WomenInBusiness. 2012
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Personal Interview
Rini. Personal interview. 12 January 2012
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