Institutional Repository | Satya Wacana Christian University: The Use of Electronic Mail as an Effort to Reach The Effectiveness of Office Administration Works in Le Beringin Hotel Salatiga

THE USE OF ELECTRONIC MAIL AS AN EFFORT TO REACH THE
EFFECTIVENESS OF OFFICE ADMINISTRATION WORKS
IN LE BERINGIN HOTEL SALATIGA

A Final Project
Submitted in partial fulfillment of the requirements for degree
of Ahli Madya

By
Nugraheni Kartika Dewi
3111017

SEKOLAH TINGGI BAHASA ASING (STiBA)
SATYA WACANA SALATIGA
2014

ACKNOWLEDGEMENT

First of all, I would like to express my greatest gratitude to the Lord, the Almighty, for all
the blessing given to me during the accomplishment of my final project.
I would like to express my gratitude to Rindang Widiningrum, Spd, M. Hum, my advisor,

for all the patience and her guidance during the completion of this final project. I further wish to
extend my special thanks to all of the lecturers in STiBA Satya Wacana Salatiga for all the
precious knowledge.
I also would like to thank the chief of Human Resources Department in Le Beringin
Hotel Salatiga, Mr. Prana Rahardjo, SE, for the permission and assistance to do the interview and
observation, and surely I would like to thank the assistant of Mr. Prana, Miss Sinta Krismiati,
Spd, who has helped me to arrange the time and appointment to do the interview and
observation.
My deepest gratitude goes to my parents who always keep supporting me for better for
worse no matter how I felt almost hopeless during studied in this university until I complete this
final project.
Last but not least, my thanks go to all my friends who have encouraged me in this final
project’s accomplishment.

Nugraheni Kartika Dewi

BRIEF SUMMARY

This observation and interview were done beside for completing the final project is also
for knowing how the administration works are going in Le Beringin Hotel Salatiga especially in

Human Resources Development (HRD) Department which holds the important rule because it
also runs the administration activity like correspondence, making appointment and scheduling
the agenda with other departments, instances, even the employees recruitments.
Actually, Le Beringin Hotel Salatiga has three departments which run the administrative
works like Marketing and Accounting but I chose the Human Resources Development (HRD)
Department because this department also runs many administrative works especially the
correspondence related to the theme I have chosen.
I did not find the significant difficulty in completing this final project because the chief of
Human Resources Developemnet Department and his secretary were so helpful and they gave
the clear information I need for this final project. Because of their understanding, the purposes of
this final project are reached. They helped me to find that the electronic mail is helpful and
effective for administrative works, especially the correspondence.

TABLE OF CONTENTS

Page
ACKNOWLEDGEMENT……………………………………………………………….i
BRIEF SUMMARY……………………………………………………………………..ii
TABLE OF CONTENTS………………………………………………………………..iii- iv
CHAPTER

1. INTRODUCTION
I.

Background……………………………………………………………....1

II.

Time and Place of The Observation and Interview……………………...2

III.

Company Profile........................................................................................2

IV.

Interviewee Profile………………………………………………………2 - 3

2. THEORITICAL REVIEW
I.

Office administration....………………………….....................................4

II.

Effective....................................................................................................4

III.

Business Correspondence………………………………………………..4 - 5

IV.

E-mail in Company for Business Correspondence………………………5

V.

Filing System…………………………………………………………….5

VI.

English for Business……………………………………………………..6

3. ANALYSIS
I.

DESCRIPTION OF OBSERVATION
I.1………………………………………………………………………..7
I.2………………………………………………………………………..7 - 8
I.3………………………………………………………………………..8 - 9
I.4………………………………………………………………………..9

II.

THE IMPORTANCE OF ENGLISH
II.1………………………………………………………………………9 - 10
II.2………………………………………………………………………10
II.3………………………………………………………………………10

III.

REFLECTION

III.1……………………………………………………………………...11
III.2……………………………………………………………………...11
4. CONCLUSION………………………………………………………………….12
REFERENCES…………………………………………………………………………..13
APPENDIX
Questions List of Interview………………………………………………………14
Transcript of Interview…………………………………………………………...14- 16
Letter from Hotel Le Beringin Salatiga…………………………………………..17