Institutional Repository | Satya Wacana Christian University: The Use of English for Receptionist in Le Beringin Hotel Salatiga

The Use of English for Receptionist
in Le Beringin Hotel Salatiga

Field Study Report
Submitted in Partial Fulfillment
of the Requirements for the Degree of
Ahli Madya

FEBRI ANDIYANTO
3110017

ENGLISH LANGUAGE PROGRAM
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
2015

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Copyright Statement

This field study report contains no such material as has been submitted for
examination in any course or accepted for the fulfillment of any degree or diploma
in any university. To the best of my knowledge and my belief, this contains no
material previously published or written by any other person except where due
reference is made in the text.
Copyright© 2015. Febri Andiyanto and Rindang Widiningrum, M. Hum
All rights reserved. No part of this thesis may be reproduced by any means
without the permission of at least one of the copyright owners or the English
Department, Faculty of Language and Literature, Satya Wacana University,
Salatiga.

Febri Andiyanto: _________________

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ACKNOWLEDGEMENTS

No other words that I can say except thank you Lord Jesus for Your
blessing so that I can finish the observation and interview well. It is absolutely not
because of my strength. You have made everything is possible. I also would like

to say thank you for the pray, support and spirit that have given from:
1. My lovely family (Simbok, Simak, Bapake, Mas).
2. Mrs. Rindang Widiningrum, S.S, M.Hum as my thesis supervisor who is
very patience in giving advices, Mrs. Dra. Ristiyanti Prasetijo, MBA, all
lecturers, and also staffs in ex-STiBA SW.
3. Le Beringin Hotel management who gave permission for me in doing the
observation, especially Mr. Bondan and Miss Jessica as the interviewees.
4. Mr. Timotius Trimin as the priest of Java Christian Chruch at Ngemplak,
Susukan and the community.
5. All 2010 members, all friends at Ngemplak city, futsal team Tweety,
Kontrakan Domas for our togetherness.
6. My best friends who give hands in ending this duty (Marcuret, Mbak q2s,
Mas Atenk, and boss Kian).
7. Others who cannot mentioned one by one.

In the end, I realize that it is better to be late than to be afraid and then do
nothing. We never know if we do not try. Thus, let us try to do many things until
we know everything.

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Salatiga, January 2015

The writer

BRIEF SUMMARY

As a requirement to do final examination, the writer did observation and
interviews. By doing those activities, he could know well the fact in work field.
The writer observed at Le Beringin Hotel Salatiga, located on Sudirman street
number 16. During the observation about the hotel activities especially at front
office department in two weeks, the writer also interviewed two front office staffs
as receptionist. While doing these jobs, the Le Beringin Hotel’s staffs are very
friendly and helpful. It was supporting much. However, the writer also faced
problems i.e. when the writer was sick and the interview has done outside the
hotel. The environment does not support well, so the result is not good enough
because it was too noisy while recording. Nevertheless, the observation and
interview could run well so the writer could enter the final examination.

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TABLE OF CONTENT

Title Page ........................................................................................................

i

Approval Page .................................................................................................

ii

Copyright Statement .......................................................................................

iii

Acknowledgments ...........................................................................................

v

Brief Summary ................................................................................................

vi

Table of Contents ............................................................................................

vii

CHAPTER I

CHAPTER II

INTRODUCTION ............................................................

1

1.1. Place and Time of the Observation and interview .......

2

1.2. Company Profile ..........................................................

2

1.3. Interviewee Profile .......................................................

3

THEORITICAL REVIEW ..............................................

4

2.1. Front Office .................................................................

4

2.1.1. The Function of Front Office .............................

5

2.1.2. The Organization of Front Office ......................

7

2.1.3. The Work System of Front Office .....................

9

2.2. Receptionist .................................................................

10

2.2.1. The Job Description of a Receptionist ...............

10

2.2.2. Receptionist’s Attitude and Requirements ........

12

2.3. English for Receptionist ..............................................

14

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CHAPTER III ANALYSIS ........................................................................

16

3.1. Description ...................................................................

16

3.2. The Role of English .....................................................

22

3.3. Reflection .....................................................................

25

CHAPTER IV CONCLUSION .................................................................

27

REFERENCES .............................................................................................

29

APPENDIXES .............................................................................................

30

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