t pmp 0804667 bibliography
DAFTAR PUSTAKA
Allen, S. A. and Kilmann, R. H. (2001), How Well Does Your Reward System
Support TQM: Linking Employee Performance to the Organisation's
Strategic Objectives, Quality Process, 52-57
Arikunto, S. (2003), Prosedur
Jakarta:Rineka Cipta.
Penelitian
Suatu
Pendekatan
Praktik.
Armstrong, M. (2009), Armstrong’s Handbook of Human Resource Management
Practice, Eleventh Edition, Kogan Page Limited.
Beardwell, I. et al. (2004), Human Resource Management: A Contemporary
Approach, Fourth Edition, Pearson Education Limited.
Billich, F. and Neto A. A. (2000), Total Quality Management : Quality MacroFunction Model for Banks, Total Quality Management, 11 (1) : 5-15.
Collins, D. (1994), The Disempowering Logic of Empowerment, Empowerment
in Organizations, 2 (2) : 14-21
Eng, Q. and S. M. Yusof (2003), A Survey of TQM Practices in the Malaysian
Electrical and Electronic Industry, Total Quality Managementand Business
Excellence, 14 (1) : 63-77.
Fornshell, G. (1996), Quality Assurance : What Does It Mean for the Producer?,
WRAC Publication, No. 100.
Garcia-Lorenzo, A. and J. C. Prado (2003), Employee Participation Systems in
Spain : Past, Present and Future, Total Quality Management and Business
Excellence, 14 (1) : 15-24.
George, S. and G. Weimerskirch (1998), Total Quality Management, New York :
John Wiley and Sons, Inc.
Geralis, M. and Terziovski, M. (2003), A quantitative analysis of the relationship
between empowerment practices and service quality outcomes, Total
Quality Management, 14 (7) : 45-64.
Juran, J. M. & Godfrey, A. B. (1999), Juran Quality Handbook. Fifth Edition,
McGraw-Hill Companies
144
Kahn, B. K., Strong, D. M., and Wang, R. Y. (2002), Information Quality
Benchmarks: Product and Service Performance. Communication of The
ACM. 45 (4) : 184 - 192
Liu, A. M., Fellow, R., and Chiu, W. M. (2006), Work Empowerment as an
Antecedent to Organisational Commitment in the Hong Kong Quantity
Surveying Profession. Surveying and Built Environment. 17 (2) : 63 72
Luthans, F. (2005), Organizational Behavior (10 th ed.).(terjemahan). The
McGraw-Hill Companies, Inc.
Materu, P. (2007), Higher Education Quality Assurance in Sub-Saharan Africa :
Status, Challenges, Opportunities, and Promising Practices, World Bank
Working
Paper,
No.
124.
[Online].
Tersedia
:
http://siteresources.worldbank.org/INTAFRREGTOPTEIA/Resources_WP1
24_Web.pdf [07-12-2009]
Meyer, J. P. et al. (2002), Affective, Continuance, and Normative Commitment to
the Organization: A Meta-analysis of Antecedents, Correlates, and
Consequences, Journal of Vocational Behavior, 61 : 20-52
Meyer, J. P. and Allen, N. J. (1997), Commitment in The Workplace: Theory,
Research, and Application Advanced Topics in Organizational Behavior.
Sage Publications, Inc.
Meyer, J. P. and Allen, N. J. (1991), A Three-Component Conceptualization of
Organizational Commitment, Human Resource Management Review, 1 (1) :
61-89
Meyer, J. P. and Allen, N. J. (1990), The Measurement and Antecedents of
Affective, Continuance and Normative Commitment to The Organization,
Journal of Occupational Psychology, 63 : 1-18
Nagaprasad, H. and Yogesha, B. (2009), Enrichment of Customer Satisfaction
Through Total Quality Management Techniques, IMECS, Vol. 2. [Online].
Tersedia
:
http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp18991903.pdf [08-12-2009]
Oakland, J. S. and S.Oakland (2001), Current People Management Activities in
World-Class Organisations, Total Quality Management, 12 (6) : 771-88.
Olson, J. (2003), Data Quality : The Accuracy Dimension, Elsevier
145
Plsek, P. E. (2000), Creative Thingking for Surprising Quality, Quality Progress,
33 (5) : 67-72
Pun, K. S., Chin, K. F. and Gill, R. (2001), Determinants of Employee
Involvement Practices in Manufacturing Enterprises, Total Quality
Management, 12 (1) : 93-109.
Pycraft, M., Singh, H. and Phihlela, K. (2000), Operations Management, Pretoria:
Pearson Education.
Quinn, R. E. & Spreitzer, G. M. (1997), The Road to Empowerment: Seven
Questions Every Leader Should Consider. Organizational Dynamics.
Autumn : 37 - 49
Riduwan. (2006 ), Metode dan Teknik Menyusun Tesis. Bandung: Alfabeta.
Riduwan dan Akdon. (2006), Rumus dan Data Dalam Aplikasi Statistika.
Bandung: Alfabeta
Sastradipoera, K. (2002), Manajemen Sumber Daya Manusia, Suatu
Pendekatan Fungsi Operatif. Bandung : Kappa-Sigma.
Savla, S. and Ninan, M. (2005), Data Quality Control Strategies (PracticeOriented). Infosys Technologies Limited
Senge, P. M. (1990), The Fifth Discipline: The Art and Practice of The Learning
Organization. New York : Currency Doubleday
Sewell, G. and Wilkinson, B. (1992), Someone to watch over me: surveillance,
discipline and the JIT labour process, Sociology, Vol. 26 : 271-89.
Sopiah. (2008), Perilaku Organisasional. Yogyakarta : Penerbit Andi.
Spreitzer, G. M. (2007), Taking Stock: A review of more than twenty years of
research
on
empowerment
at
work.
[Online].
Tersedia:
http://webuser.bus.umich.edu/spreitze/EmpowermentandSelfmanagement.pdf [08-12-2009]
Spreitzer, G. M. et al. (1997), A Dimensional Analysis of The Relationship
Between Psychological Empowerment and Effectiveness, Satisfaction, and
Strain. Journal of Management. 23 (5) : 679 - 704
Stroh, L. K., Northcraft, G. B. and Neale, M. A. (2002), Organizational Behavior
: A Management Challenge, Lawrence Erlbaum Associates, Inc.
146
Sugiyono. (2007), Metode Penelitian Pendidikan Pendekatan Kuantitatif,
kualitatif dan R&D. Bandung: Alfabeta.
Suliman, A.M. (2000), The Multi-Dimensional Nature of Organizational
Commitment in a Non-Western Context. Journal of Management
Development. Vol. 19, No. 1, pp. 71-82.
Townsend, P. and Gebhardt, J. (2002), Simple Quality for Smaller Organizations.
Quality Prrogress. 35 (10) : 76 - 80
Tricker, R.. (2005), ISO 9001:200 For Small Businesses. Third Edition, Elsevier
Butterworth-Heinemann
Ugoboro, I. O. (2006), Organizational Commitment, Job Redesign, Employee
Empowerment and Intent to Quit Among Survivors of Restructuring and
Downsizing. Institute of Behavioral and Applied Management. 232 -257
Wilkinson, A. et al. (1997), Bouquets, Brickbats, and Blinkers: Total Quality
Management and Employee Involvement in Practice, Organisation Studies,
18 (5) : 799-819
Wilkinson A. (1992), The Other Side of Quality: Soft Issues and the Human
Resource Dimension, Total Quality Management, 3, 3, pp. 323-329.
Winanti, M.B. (2007), Pengaruh Kompetensi dan Komitmen Organisasi
Terhadap Kinerja Karyawan. Tesis Magister pada PPS Universitas
Pajajaran Bandung : tidak dipublikasikan
Zeffane, R. and Zarooni, H. A. M. (2008), The Influence of Empowerment,
Commitment, Job Satisfaction and Trust on Perceived Managers’
performance. International Journal Business Excellence. 1 (1) : 193 209
147
Allen, S. A. and Kilmann, R. H. (2001), How Well Does Your Reward System
Support TQM: Linking Employee Performance to the Organisation's
Strategic Objectives, Quality Process, 52-57
Arikunto, S. (2003), Prosedur
Jakarta:Rineka Cipta.
Penelitian
Suatu
Pendekatan
Praktik.
Armstrong, M. (2009), Armstrong’s Handbook of Human Resource Management
Practice, Eleventh Edition, Kogan Page Limited.
Beardwell, I. et al. (2004), Human Resource Management: A Contemporary
Approach, Fourth Edition, Pearson Education Limited.
Billich, F. and Neto A. A. (2000), Total Quality Management : Quality MacroFunction Model for Banks, Total Quality Management, 11 (1) : 5-15.
Collins, D. (1994), The Disempowering Logic of Empowerment, Empowerment
in Organizations, 2 (2) : 14-21
Eng, Q. and S. M. Yusof (2003), A Survey of TQM Practices in the Malaysian
Electrical and Electronic Industry, Total Quality Managementand Business
Excellence, 14 (1) : 63-77.
Fornshell, G. (1996), Quality Assurance : What Does It Mean for the Producer?,
WRAC Publication, No. 100.
Garcia-Lorenzo, A. and J. C. Prado (2003), Employee Participation Systems in
Spain : Past, Present and Future, Total Quality Management and Business
Excellence, 14 (1) : 15-24.
George, S. and G. Weimerskirch (1998), Total Quality Management, New York :
John Wiley and Sons, Inc.
Geralis, M. and Terziovski, M. (2003), A quantitative analysis of the relationship
between empowerment practices and service quality outcomes, Total
Quality Management, 14 (7) : 45-64.
Juran, J. M. & Godfrey, A. B. (1999), Juran Quality Handbook. Fifth Edition,
McGraw-Hill Companies
144
Kahn, B. K., Strong, D. M., and Wang, R. Y. (2002), Information Quality
Benchmarks: Product and Service Performance. Communication of The
ACM. 45 (4) : 184 - 192
Liu, A. M., Fellow, R., and Chiu, W. M. (2006), Work Empowerment as an
Antecedent to Organisational Commitment in the Hong Kong Quantity
Surveying Profession. Surveying and Built Environment. 17 (2) : 63 72
Luthans, F. (2005), Organizational Behavior (10 th ed.).(terjemahan). The
McGraw-Hill Companies, Inc.
Materu, P. (2007), Higher Education Quality Assurance in Sub-Saharan Africa :
Status, Challenges, Opportunities, and Promising Practices, World Bank
Working
Paper,
No.
124.
[Online].
Tersedia
:
http://siteresources.worldbank.org/INTAFRREGTOPTEIA/Resources_WP1
24_Web.pdf [07-12-2009]
Meyer, J. P. et al. (2002), Affective, Continuance, and Normative Commitment to
the Organization: A Meta-analysis of Antecedents, Correlates, and
Consequences, Journal of Vocational Behavior, 61 : 20-52
Meyer, J. P. and Allen, N. J. (1997), Commitment in The Workplace: Theory,
Research, and Application Advanced Topics in Organizational Behavior.
Sage Publications, Inc.
Meyer, J. P. and Allen, N. J. (1991), A Three-Component Conceptualization of
Organizational Commitment, Human Resource Management Review, 1 (1) :
61-89
Meyer, J. P. and Allen, N. J. (1990), The Measurement and Antecedents of
Affective, Continuance and Normative Commitment to The Organization,
Journal of Occupational Psychology, 63 : 1-18
Nagaprasad, H. and Yogesha, B. (2009), Enrichment of Customer Satisfaction
Through Total Quality Management Techniques, IMECS, Vol. 2. [Online].
Tersedia
:
http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp18991903.pdf [08-12-2009]
Oakland, J. S. and S.Oakland (2001), Current People Management Activities in
World-Class Organisations, Total Quality Management, 12 (6) : 771-88.
Olson, J. (2003), Data Quality : The Accuracy Dimension, Elsevier
145
Plsek, P. E. (2000), Creative Thingking for Surprising Quality, Quality Progress,
33 (5) : 67-72
Pun, K. S., Chin, K. F. and Gill, R. (2001), Determinants of Employee
Involvement Practices in Manufacturing Enterprises, Total Quality
Management, 12 (1) : 93-109.
Pycraft, M., Singh, H. and Phihlela, K. (2000), Operations Management, Pretoria:
Pearson Education.
Quinn, R. E. & Spreitzer, G. M. (1997), The Road to Empowerment: Seven
Questions Every Leader Should Consider. Organizational Dynamics.
Autumn : 37 - 49
Riduwan. (2006 ), Metode dan Teknik Menyusun Tesis. Bandung: Alfabeta.
Riduwan dan Akdon. (2006), Rumus dan Data Dalam Aplikasi Statistika.
Bandung: Alfabeta
Sastradipoera, K. (2002), Manajemen Sumber Daya Manusia, Suatu
Pendekatan Fungsi Operatif. Bandung : Kappa-Sigma.
Savla, S. and Ninan, M. (2005), Data Quality Control Strategies (PracticeOriented). Infosys Technologies Limited
Senge, P. M. (1990), The Fifth Discipline: The Art and Practice of The Learning
Organization. New York : Currency Doubleday
Sewell, G. and Wilkinson, B. (1992), Someone to watch over me: surveillance,
discipline and the JIT labour process, Sociology, Vol. 26 : 271-89.
Sopiah. (2008), Perilaku Organisasional. Yogyakarta : Penerbit Andi.
Spreitzer, G. M. (2007), Taking Stock: A review of more than twenty years of
research
on
empowerment
at
work.
[Online].
Tersedia:
http://webuser.bus.umich.edu/spreitze/EmpowermentandSelfmanagement.pdf [08-12-2009]
Spreitzer, G. M. et al. (1997), A Dimensional Analysis of The Relationship
Between Psychological Empowerment and Effectiveness, Satisfaction, and
Strain. Journal of Management. 23 (5) : 679 - 704
Stroh, L. K., Northcraft, G. B. and Neale, M. A. (2002), Organizational Behavior
: A Management Challenge, Lawrence Erlbaum Associates, Inc.
146
Sugiyono. (2007), Metode Penelitian Pendidikan Pendekatan Kuantitatif,
kualitatif dan R&D. Bandung: Alfabeta.
Suliman, A.M. (2000), The Multi-Dimensional Nature of Organizational
Commitment in a Non-Western Context. Journal of Management
Development. Vol. 19, No. 1, pp. 71-82.
Townsend, P. and Gebhardt, J. (2002), Simple Quality for Smaller Organizations.
Quality Prrogress. 35 (10) : 76 - 80
Tricker, R.. (2005), ISO 9001:200 For Small Businesses. Third Edition, Elsevier
Butterworth-Heinemann
Ugoboro, I. O. (2006), Organizational Commitment, Job Redesign, Employee
Empowerment and Intent to Quit Among Survivors of Restructuring and
Downsizing. Institute of Behavioral and Applied Management. 232 -257
Wilkinson, A. et al. (1997), Bouquets, Brickbats, and Blinkers: Total Quality
Management and Employee Involvement in Practice, Organisation Studies,
18 (5) : 799-819
Wilkinson A. (1992), The Other Side of Quality: Soft Issues and the Human
Resource Dimension, Total Quality Management, 3, 3, pp. 323-329.
Winanti, M.B. (2007), Pengaruh Kompetensi dan Komitmen Organisasi
Terhadap Kinerja Karyawan. Tesis Magister pada PPS Universitas
Pajajaran Bandung : tidak dipublikasikan
Zeffane, R. and Zarooni, H. A. M. (2008), The Influence of Empowerment,
Commitment, Job Satisfaction and Trust on Perceived Managers’
performance. International Journal Business Excellence. 1 (1) : 193 209
147