Contributions of local guide for the sustainable tourism development in mangkunegaran palace JUDUL
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CONTRIBUTIONS OF LOCAL GUIDE FOR THE
SUSTAINABLE TOURISM DEVELOPMENT IN
MANGKUNEGARAN PALACE
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining in the English
Diploma Program, Faculty of Letters and Fine Arts,
Sebelas Maret University
By:
Ratna Dewi
C9310064
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
SURAKARTA
2013
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MOTTO
If you can dream it, you can do it.
Walt E. Disney
If you never try, then you will never know.
Speed of Sound- Coldplay
Be the change that you wish to see in the world.
Mahatma Gandhi
Go confidently in the direction of your dreams. Live the life you have
imagined.
Henry David Thoreau
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DEDICATION
I present my final project report to :
God, Allah SWT
My beloved parents, (Alm) father and mother
My younger brothers
My family
Mangkunegaran Palace
All my friends in English Dilpoma Program
2010, especially Class C
All my friends in Almamater boarding house
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PREFACE
I would like to thank to Allah SWT for the blessing so that I could accomplish
the job training and report them in this final project entitled “Contribution of Local
Guide for the sustainable tourism development in Mangkunegaran Palace”. This
report was written to fulfill the partial requirement in obtaining degree in English
Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University.
This report reviews the sustainable tourism development that is applied by the
local guide and Mangkunegaran Tourism Bureau. I picked it as the focus because the
continuation is important for Mangkunegaran palace as the tourist destination in
Surakarta. This report gives the information about the job training activities, the
efforts of Mangkunegaran Tourism Bureau and the contributions of tour guide for
sustainable tourism development in Mangkunegaran Palace.
I would like to thank everyone who supports me to finish this report. A great
thank is also expressed to my supervisor, Prof. Dr. Djatmika M.A., who gives
guidance to finish the report fluently.
I realized that this final project report is far from being perfect. Therefore, any
criticisms and advices are appreciated. I hope that this report will be useful for the
reader
Surakarta, June 2013
Ratna Dewi
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ACKNOWLEDGEMENTS
Assalamu’alaikum Wr. Wb.
Alhamdulillah is only for Allah SWT who has blessed and guided me in
completing this report as the partial requirement to obtain degree in The English
Diploma Program of Faculty of Letters and Fine Arts, Sebelas Maret University.
I would like to give special thanks to:
1. The Dean of the Faculty of Letters and Fine Arts, Sebelas Maret University,
Drs.Riyadi Santosa, M.Ed., Ph.D.
2. The Head of English Diploma Program, Yusuf Kurniawan, S.S, M.A.
3. My Supervisor, Prof. Dr. Djatmika M.A. who has given me his time, correction,
and guidance to accomplish this report. Thank you very much.
4. My Academic Supervisor, Karunia Purna K.S.S.,MSi. who has supported me
during my study.
5. All of the lecturers of Letters and Fine Arts Faculty thank you for the guidance,
knowledge, and inspiration that have been given to me.
6. All staffs and local guides in Mangkunegaran Palace. Pak man, Pak Pur, Pak
Agung, Pak Susilo, Pak Nono, Mas Dodik, Mbak Iffah, Mbak Susi, Mbak
Maryati, Mbak Endang, Adik, Pak Joko, Mbak Erna.
7. My beloved parents, Bapak (in heaven, I wish you could see me now) & Ibuk
thank you for everything that you both have given to me and for being wonderful
parents in the world that I can always count on. You are just my heritage.♥
8. All my family that I cannot mention one by one.
9. My younger brothers, Farid and Fais.
10. All my friends in English Diploma Program of year of 2010. It has been a great
time to make good memories together.
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vii
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11. My friends in my boarding house, Almamater Ceria.
12.My best friends.
Surakarta, June 2013
Ratna Dewi
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ABSTRACT
Ratna Dewi. 2013. Contribution of Local Guide for Sustainable Tourism
Development in Mangkunegaran Palace. English Diploma Program, Faculty of
Letters and Fine Arts. Sebelas Maret University.
Tourism is now a part of life. Mangkunegaran Palace is one of tourist
destinations in Surakarta that offers good experience to the tourists by giving the
tourism products and service. The products are the palace and the souvenirs.
Meanwhile, the service is guiding that is led by a tour guide.
Realizing the importance of giving the good experience to the tourists,
Mangkunegaran Tourism Bureau attempts to give the best service and to preserve the
heritage by applying the sustainable tourism development. It involves managing the
assets, attracting the tourists, and hiring competent local guides. To accomplish it, the
role of local guide is very crucial as the front liner that interacts directly with the
tourists. Thus, the local guide can give the important contributions for sustainable
tourism development which consists of economic, environmental, and social
dimensions.
The final projects is accomplished by collecting, analyzing, concluding the
data. The data were acquired by doing observation in Mangkunegaran Palace,
interviewing with some local guides and staffs, and library study that was conducted
by looking for the written relevant sources.
The results from the analysis show that the local guide does give the good
contribution in economic, environmental, and social dimension. The economic
dimension is the local guide functions as the person who promotes the souvenirs and
the special events to the tourists. The environment dimension is the tour guide plays
the roles as the environment observer by assisting the tourists and preventing the
damage that might be caused by the natural or human damaging. The social
dimension is the local guide acts as the local ambassador that represents the
institution of Mangkunegaran and Surakarta, especially when the special events held.
The suggestion may be given to the institution in terms of improving the
professionalism of the tour guides and continuing the tradition of Mangkunegaran.
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TABLE OF CONTENTS
TITLE ......................................................................................................................... i
APPROVAL OF SUPERVISOR ................................................................................ ii
APPROVAL OF THE BOARD OF EXAMINERS ................................................... iii
MOTTO ...................................................................................................................... iv
DEDICATION ............................................................................................................ v
PREFACE ................................................................................................................... vi
ACKNOWLEDGEMENTS.. ...................................................................................... vii
ABSTRACT ................................................................................................................ ix
TABLE OF CONTENTS ............................................................................................ x
CHAPTER 1 : INTRODUCTION .............................................................................. 1
A.
Background ..................................................................................................... 1
B.
Objectives ....................................................................................................... 4
C.
Benefits ........................................................................................................... 4
CHAPTER II : LITERATURE REVIEW .................................................................. 5
A.
Tourism ........................................................................................................... 5
B.
Cultural Heritage Tourism .............................................................................. 9
C.
Sustainable Tourism Development ................................................................. 10
D.
Local Guide ..................................................................................................... 12
CHAPTER III : DISCUSSION ................................................................................... 14
A.
Short Description of Mangkunegaran Palace.................................................. 14
1. Profile of the palace .................................................................................... 14
2. Vision and Mission ..................................................................................... 17
3. Division of Mangkunegaran Tourism Bureau ............................................ 17
B.
Job Training Activities .................................................................................... 18
C.
Discussion ....................................................................................................... 20
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1. The Effort of Mangkunegaran Tourism Bureau for Developing Sustainable
Tourism in Mangkunegaran Palace………………………………………... 20
2.
The
Contributions
of
Tour
Guides
for
Sustainable
Tourism
Development……………………………………………………………….. 25
CHAPTER IV: CONCLUSION AND SUGGESTION ............................................. 28
A.
Conclusion ...................................................................................................... 28
B.
Suggestion ....................................................................................................... 30
BIBLIOGRAPHY
APPENDICES
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digilib.uns.ac.id
CONTRIBUTIONS OF LOCAL GUIDE FOR THE
SUSTAINABLE TOURISM DEVELOPMENT IN
MANGKUNEGARAN PALACE
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining in the English
Diploma Program, Faculty of Letters and Fine Arts,
Sebelas Maret University
By:
Ratna Dewi
C9310064
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
SURAKARTA
2013
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MOTTO
If you can dream it, you can do it.
Walt E. Disney
If you never try, then you will never know.
Speed of Sound- Coldplay
Be the change that you wish to see in the world.
Mahatma Gandhi
Go confidently in the direction of your dreams. Live the life you have
imagined.
Henry David Thoreau
commit to user
iv
perpustakaan.uns.ac.id
digilib.uns.ac.id
DEDICATION
I present my final project report to :
God, Allah SWT
My beloved parents, (Alm) father and mother
My younger brothers
My family
Mangkunegaran Palace
All my friends in English Dilpoma Program
2010, especially Class C
All my friends in Almamater boarding house
commit to user
v
perpustakaan.uns.ac.id
digilib.uns.ac.id
PREFACE
I would like to thank to Allah SWT for the blessing so that I could accomplish
the job training and report them in this final project entitled “Contribution of Local
Guide for the sustainable tourism development in Mangkunegaran Palace”. This
report was written to fulfill the partial requirement in obtaining degree in English
Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University.
This report reviews the sustainable tourism development that is applied by the
local guide and Mangkunegaran Tourism Bureau. I picked it as the focus because the
continuation is important for Mangkunegaran palace as the tourist destination in
Surakarta. This report gives the information about the job training activities, the
efforts of Mangkunegaran Tourism Bureau and the contributions of tour guide for
sustainable tourism development in Mangkunegaran Palace.
I would like to thank everyone who supports me to finish this report. A great
thank is also expressed to my supervisor, Prof. Dr. Djatmika M.A., who gives
guidance to finish the report fluently.
I realized that this final project report is far from being perfect. Therefore, any
criticisms and advices are appreciated. I hope that this report will be useful for the
reader
Surakarta, June 2013
Ratna Dewi
commit to user
vi
perpustakaan.uns.ac.id
digilib.uns.ac.id
ACKNOWLEDGEMENTS
Assalamu’alaikum Wr. Wb.
Alhamdulillah is only for Allah SWT who has blessed and guided me in
completing this report as the partial requirement to obtain degree in The English
Diploma Program of Faculty of Letters and Fine Arts, Sebelas Maret University.
I would like to give special thanks to:
1. The Dean of the Faculty of Letters and Fine Arts, Sebelas Maret University,
Drs.Riyadi Santosa, M.Ed., Ph.D.
2. The Head of English Diploma Program, Yusuf Kurniawan, S.S, M.A.
3. My Supervisor, Prof. Dr. Djatmika M.A. who has given me his time, correction,
and guidance to accomplish this report. Thank you very much.
4. My Academic Supervisor, Karunia Purna K.S.S.,MSi. who has supported me
during my study.
5. All of the lecturers of Letters and Fine Arts Faculty thank you for the guidance,
knowledge, and inspiration that have been given to me.
6. All staffs and local guides in Mangkunegaran Palace. Pak man, Pak Pur, Pak
Agung, Pak Susilo, Pak Nono, Mas Dodik, Mbak Iffah, Mbak Susi, Mbak
Maryati, Mbak Endang, Adik, Pak Joko, Mbak Erna.
7. My beloved parents, Bapak (in heaven, I wish you could see me now) & Ibuk
thank you for everything that you both have given to me and for being wonderful
parents in the world that I can always count on. You are just my heritage.♥
8. All my family that I cannot mention one by one.
9. My younger brothers, Farid and Fais.
10. All my friends in English Diploma Program of year of 2010. It has been a great
time to make good memories together.
commit to user
vii
perpustakaan.uns.ac.id
digilib.uns.ac.id
11. My friends in my boarding house, Almamater Ceria.
12.My best friends.
Surakarta, June 2013
Ratna Dewi
commit to user
viii
perpustakaan.uns.ac.id
digilib.uns.ac.id
ABSTRACT
Ratna Dewi. 2013. Contribution of Local Guide for Sustainable Tourism
Development in Mangkunegaran Palace. English Diploma Program, Faculty of
Letters and Fine Arts. Sebelas Maret University.
Tourism is now a part of life. Mangkunegaran Palace is one of tourist
destinations in Surakarta that offers good experience to the tourists by giving the
tourism products and service. The products are the palace and the souvenirs.
Meanwhile, the service is guiding that is led by a tour guide.
Realizing the importance of giving the good experience to the tourists,
Mangkunegaran Tourism Bureau attempts to give the best service and to preserve the
heritage by applying the sustainable tourism development. It involves managing the
assets, attracting the tourists, and hiring competent local guides. To accomplish it, the
role of local guide is very crucial as the front liner that interacts directly with the
tourists. Thus, the local guide can give the important contributions for sustainable
tourism development which consists of economic, environmental, and social
dimensions.
The final projects is accomplished by collecting, analyzing, concluding the
data. The data were acquired by doing observation in Mangkunegaran Palace,
interviewing with some local guides and staffs, and library study that was conducted
by looking for the written relevant sources.
The results from the analysis show that the local guide does give the good
contribution in economic, environmental, and social dimension. The economic
dimension is the local guide functions as the person who promotes the souvenirs and
the special events to the tourists. The environment dimension is the tour guide plays
the roles as the environment observer by assisting the tourists and preventing the
damage that might be caused by the natural or human damaging. The social
dimension is the local guide acts as the local ambassador that represents the
institution of Mangkunegaran and Surakarta, especially when the special events held.
The suggestion may be given to the institution in terms of improving the
professionalism of the tour guides and continuing the tradition of Mangkunegaran.
commit to user
ix
perpustakaan.uns.ac.id
digilib.uns.ac.id
TABLE OF CONTENTS
TITLE ......................................................................................................................... i
APPROVAL OF SUPERVISOR ................................................................................ ii
APPROVAL OF THE BOARD OF EXAMINERS ................................................... iii
MOTTO ...................................................................................................................... iv
DEDICATION ............................................................................................................ v
PREFACE ................................................................................................................... vi
ACKNOWLEDGEMENTS.. ...................................................................................... vii
ABSTRACT ................................................................................................................ ix
TABLE OF CONTENTS ............................................................................................ x
CHAPTER 1 : INTRODUCTION .............................................................................. 1
A.
Background ..................................................................................................... 1
B.
Objectives ....................................................................................................... 4
C.
Benefits ........................................................................................................... 4
CHAPTER II : LITERATURE REVIEW .................................................................. 5
A.
Tourism ........................................................................................................... 5
B.
Cultural Heritage Tourism .............................................................................. 9
C.
Sustainable Tourism Development ................................................................. 10
D.
Local Guide ..................................................................................................... 12
CHAPTER III : DISCUSSION ................................................................................... 14
A.
Short Description of Mangkunegaran Palace.................................................. 14
1. Profile of the palace .................................................................................... 14
2. Vision and Mission ..................................................................................... 17
3. Division of Mangkunegaran Tourism Bureau ............................................ 17
B.
Job Training Activities .................................................................................... 18
C.
Discussion ....................................................................................................... 20
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1. The Effort of Mangkunegaran Tourism Bureau for Developing Sustainable
Tourism in Mangkunegaran Palace………………………………………... 20
2.
The
Contributions
of
Tour
Guides
for
Sustainable
Tourism
Development……………………………………………………………….. 25
CHAPTER IV: CONCLUSION AND SUGGESTION ............................................. 28
A.
Conclusion ...................................................................................................... 28
B.
Suggestion ....................................................................................................... 30
BIBLIOGRAPHY
APPENDICES
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