telkomsigma data center eng2014
Wholesale | Colocation | Managed Hosting | Cloud Computing
DATA CENTER
SERVICES
Experience and Experts in
Providing Secure, Reliable and
Available Data Center Infrastructure
Pioneer & Leader of Data Center Services in Indonesia
Table of
Contents
Telkomsigma Data Center
Services
The Why of Data Center Services
4
The Why of Telkomsigma
5
1. Experience and Expertise
5
2. We are a Leader in Technology
7
3. We have Smart Data Center
Operation and Management
8
4. We have Premium Data Center
Infrastructure
9
Serpong Data Center
10
Sentul Data Center
12
Surabaya Data Center
14
Telkomsigma Data Center
Services
16
Telkomsigma Data Center
Facts & Figures
18
Telkomsigma
Data Center
Services
The Why of Data Center Services
Do you feel increasingly dependent on IT to help drive business growth
and stake your claim in a competitive market? You are not alone. Many
other business leaders understand that IT has become a vital part of
their business operations. They also realize that any IT system downtime,
coupled with the lack of scalable IT infrastructure, can be disastrous to
their business. It’s no wonder they always look for the most cost eicient
solution to provide them with access to a secure and reliable data center
and high connection availability for IT operations.
Expanding their in-house data center is oftentimes not an option for you
as doing so can put a strain on your resources and divert your focus
from what matters most: the core business. Finding the right data center
provider is the best option to ensure both Business Continuity and IT
infrastructure Scalability.
• Business Continuity
Imagine how frustrated people in the banking and inancial services
are when their transactions can’t be processed online. While an
inability to receive emails may be a mere hindrance, any compromise
of critical data can paralyze your operations and ruin your hard-won
reputation. We understand that ensuring business continuity is critical
to sustaining your businesses.
• Big Data and Scalability
Business leaders are faced with an inlux of data, which moves faster
than ever before. They also ind themselves under mounting pressure
to manage all business-critical data while winning the heart of their
customers, as well as outpacing their competitors. If you are in such
position, you need a scalable IT infrastructure solution.
Beneits of using Telkomsigma’s Data Center Services
Minimum Capex
In-house data centers require a huge capital expenditure, while outsourcing enables you to pay based on
resource utilization
Improved Focus on Core Business
You can focus on developing your core business while a reliable data center provider takes care of your IT
system(s) and infrastructure
Scalability
In-house data centers oftentimes are unable to meet your data growth requirements, while a data center
provider ofers services on demand architecture tailored to suit your business needs
Expertise
An experienced data center provider has professional teams dedicated for system, network and database
monitoring 24/7, including the creation of detailed reports and infrastructure maintenance
4
Telkomsigma | Data Center Services
The Why of Telkomsigma
Finding the right data center provider can be challenging. Some
newcomers with an unproven track record may damage your attempts
to ensure your Business Continuity and have scalable IT infrastructure.
Telkomsigma is proud to have these diferentiating qualities that our
clients can rely on:
1. Experience and Expertise
Our experience and expertise in data center services are established in
our long history in the IT industry, stretching back to 1987. Pioneering
data center services in Indonesia since 1998, we have won the trust of
over 130 enterprise clients, half of which come from industries with strict
regulations, such as the banking and inancial services sector. With the
full support of Telkom Indonesia, we have crafted the following track
record:
Supported over 15 full IT Operations Management
Assisted in over 600 disaster recovery drills and 15 disaster
activations
Managed “LINK” ATM Switching of the Association of Indonesia’s
State-owned Banks since 2009, enabling banks’ customers to
commit over 150 million transactions through LINK in 2013 alone
“Telkomsigma
is trusted
by over 70
clients from
the highly
regulated
Banking &
Financial
Industry.”
Two Reasons to Trust Telkomsigma
1. Trusted by various industry
Telkomsigma is trusted by over 130 clients from the various industries including highly regulated banking &
inancial industry.
2. Data Center is the core of our business
Have peace of mind as we treat clients’ data, devices and peripherals as equally important as ours; because your
data, devices and peripherals, including ours are housed in the very same data center.
Telkomsigma | Data Center Services
5
Telkomsigma:
Data Center Services
Telkomsigma’s Data Center Milestones
1997
Establishment of Telkomsigma Data Center Services,
pioneering outsourcing service in Indonesia
2000
• Provide Disaster Recovery Services for multiindustry clients.
• Establishment of Serpong Data Center
2001
• The irst launch of ASP solution for Core Banking
System
2008
• Establishment of Surabaya Data Center
2009
• Started managing LINK ATM Switching of Himbara
(Himpunan Bank-bank Milik Negara)
2011
• Launch of Cloud Computing Infrastructure as a
Service (IaaS)
2012
•
2013
• Ofering Telkomsigma Triple Resiliency (Active/Active
Data Center Infratsructure)
Establishment of Sentul Data Center
Telkomsigma’s Data Center Standards & Certiications
International Scope
6
National Scope
Uptime Institute
Tier III Design
Central Bank Compliance
(PBI No.9/15/PBI/2007)
ISO 27001: 2005
Information Security
Management System
Green Certiication, Gold Rating
(No.003/PP/EB/IV-2013) by GBC
ISO 9001 : 2008
Quality Management System
TVRA Audit
BS OHSAS 18001:2007
Occupational Health and Safety
Management System
SNI-1726-2002
Standard for Earthquake Resistance
Building Structure Design
Telkomsigma | Data Center Services
2. We are a Leader in Technology
Many business leaders in the banking, inancial services and capital
market sectors require data center solutions that help them remain
resilient in the face of a disaster. In cooperation with Telkom Indonesia,
we are the only data center provider that ofers you Triple Resiliency
services:
Active/Active Data Center
You can opt to implement a dual data center design running in real
time replication mode for continuous availability that converges high
availability and disaster recovery practices
Out of Region Disaster Recovery Service
Clients can send data electronically via asynchronous transfer to
an out-of-region site, in which there is a dedicated network and
infrastructure to assume mission critical processing in the event of a
regional outage
Two Reasons to Trust Telkomsigma’s
Triple Resiliency
1. When mission critical operations are your highest
priority
2. When you need high availability for your business
Telkomsigma Triple Resiliency with
Active/Active DC Mode
Client
Active/Active
Data Service
REGION 1
Sentul
1st Production DC
Synchronous Path for
Continuous Availability
Jakarta
2nd Production DC
Asynchronous Path for
Server Image and Data
Replication
REGION 2
Surabaya
3rd Disaster Recovery DC
Out-of-Region Disaster Recovery
Telkomsigma | Data Center Services
7
Telkomsigma:
Data Center Services
3. We have Smart Data Center Operation and
Management
Our Data Center Operation and Management applies international
standards and best practices to ensure the security, reliability and
availability of your data.
ITIL v3 standard
The ITIL v3 (Information Technology Infrastructure Library) standard
brings the following beneits:
1.
2.
3.
More successful data center operation
Fewer disruptions
Smooth IT operations for you
ISO 27001 - Information Security
Certiied with ISO 27001 for Information Security Management, we
treat your critical data with the utmost care by use of the following
measures:
1.
2.
3.
4.
5.
6.
3 Security Checkpoints: Main Gate, Building, Data Center Area
IP Based CCTV Camera with up to 3-month recordings
PIN, Proximity Card and Biometric Access Control
Around the clock Security Guards (24x7x365)
Man-Trap Concept
IT equipment hardening and Security Information and Event
Management (SIEM)
Redundant Power Systems
Ensuring reliable and available operations, we assure you with no
downtime during any maintenance. To support this commitment,
our electrical and power are designed with the following systems to
prevent failure:
1.
2.
3.
4.
PLN power supply fully backed by UPS
PDU & UPS redundancy N+1 and 2N with a battery backup
time of 20 minutes at the minimum
Full backup generator with redundancy N+1, which will be
activated within 10 seconds after power from PLN is cut of
Diesel fuel tank capable of powering the center for 2
operational days (restocked daily or monthly)
Safe Infrastructure Environment
Your server and devices, including vita data, are housed in our data
center, complete with safe, reliable infrastructure environment.
Our data center facilities are protected with the following high-end
systems to protect them from ire:
1.
2.
3.
8
Smoke Detection and Alarm (VESDA / HSSD)
Automatic Gas Fire Suppression System (NOVEC 1230) with
Smoke and Heat Detector
Portable Fire Extinguisher
Telkomsigma | Data Center Services
Carrier Neutral with
International Access
We are open to all
telecommunication service
providers. National and
international network providers
that are currently available in our
data centers include:
Environment Cooling System (CRAC)
To maintain a proper environment for your machines and devices, we
have implemented a hot cold cabinet arrangement. In addition, we
have also equipped our data center facilities with cooling Tower (N+1),
precision air conditioning system (N+1) to maintain a controlled room
temperature of 19°- 25° C and humidity of 40-60% RH.
•
•
•
•
•
•
•
•
•
•
Available Global Connectivity
As part of Telkom Indonesia, our data centers are supported with
robust network coverage and connectivity to reach both local
and global destinations. Connected with 10 G super-on-net ring
backbone capacity, our data centers provide you with the following
added value services:
1.
2.
3.
4.
5.
6.
Communication link from a customer’s site to the data center
Network device installment and coniguration
Network activity monitoring 24x7 (WAN, LAN)
Network troubleshooting and escalation to the next level of
vendor support
Network device maintenance
Performance report
Telkom Indonesia
Metrasat
Lintasarta
ICON+
XL
Indosat
Indonet
Biznet
NAP Info
Link Net
Secure Global Connectivity
Telkom Internet
Gateway MPLS
Backbone
As Telkom Indonesia initiates its
international expansion strategy,
Telkomsigma’s Data Centers
will be connected to countries
where Telkom Indonesia exist, i.e.
Singapore, Malaysia, Hong Kong,
US, Timor Leste, and Australia.
Sentul
n x10 Gbps Link to DWDM Backbone
Serpong
Surabaya
Super On-Net
n x10 Gbps Ring
(protected DWDM)
Other Service Provider
Supported by Telkom Indonesia, Telkomsigma’s data centers are connected with countries in which Telkom Indonesia operates.
4. We have Premium Data Center Infrastructure
We currently operate 3 data centers using international standards and
systems to ensure security, reliability and availability of your critical data
and IT systems. To meet the growing demand for data center services, we
are committed to building other data centers at Batam in Riau Islands,
Bekasi in West Java and Balikpapan in East Kalimantan.
Telkomsigma | Data Center Services
9
Serpong Data Center
Telkomsigma Data Center Serpong is a premium data center that
prioritizes security and accessibility. Located 40 meters above sea level
in lood free area in Tangerang’s Serpong area, the Serpong Data Center
is equipped with international standard security devices and systems to
ensure its safety from any possible disruptions. Showing how much we
rely on security, our Data Center Serpong is built in a secure and low risk
area, which is also in close proximity with police and ire stations.
Our Serpong Data Center is easily accessible from Jakarta via two toll
roads, i.e. the Jakarta Outer Ring Road and the Jakarta – Merak, and
by public transportation, such as bus or train. We’re not only close to
Soekarno-Hatta International Airport, which is reachable in 60 minutes,
but lodging facilities and other amenities are also located within the
surrounding area.
10
Telkomsigma | Data Center Services
“Telkomsigma
Data Center
Serpong is
a premium
data center
infrastructure
with an area of
22,000 sqm, that
prioritizes security
and accessibility.”
Facility Information
A premium grade “A” class building
Data Center space of 5,000 sqm in a 7-loor
building
Certiied Information Security : ISO 27001
Certiied Operation Management : ISO 9001
Certiied BS OHSAS 18001:2007
Multiple security zones and checkpoints
Fully redundant UPS and generator
Dedicated or shared working room
Carrier neutral
Computer Room Information
Slab to slab ceiling, height: 4 m
Calcium raised loor, height: 50 cm
Floor strength: 700 kg/sqm
Heavy duty elevators up to 3 tons
Staging area available
Separate cable tray for data network (overhead)
and power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detecton
Environment Monitoring System
High End NOVEC 1230 Gaseous Fire Suppression
Telkomsigma | Data Center Services
11
Sentul Data Center
Our data center facility is securely located 200 meters above sea level in
the quiet suburban area of Sentul in West Java’s Bogor. Located in a loodfree area and secure low risk environment, our data center facility has the
capability to operate as an active/active data center for supporting high
availability and disaster recovery practices. The data center is also located
near police and ire stations for security purposes.
Accessible via Jagorawi toll road, Telkomsigma Data Center Sentul can be
reached in 60 minutes from Jakarta. The data center is also surrounded by
hotels, restaurants and a host of other amenities to ensure the comfort
of your staf.
12
Telkomsigma | Data Center Services
“Located in a loodfree area and
secure low risk
environment, our
data center facility
has the capability
to operate as an
active/active data
center”
Facility Information
Premium dedicated data center
4 loors with total area of 8,000 sqm
Data Center space of 4,000 sqm
Available working Area of 2,000sqm
Certiied Uptime Institute Tier III Design
Certiied Information Security: ISO 27001
Certiied Operation Management: ISO 9001
Multiple security zones and checkpoints
Fully redundant UPS and generator
Carrier neutral connectivity
Computer Room Information
Slab to slab ceiling height: 4 m
Calcium raised loor height: 60 cm
Floor strength: 1250 kg/sqm
Heavy duty elevator up to 3 ton
Staging area on each loor
Separate cable tray for data-network (overhead)
and power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detection
Environment Monitoring System
High End NOVEC 1230 Gaseous ire suppression
Telkomsigma | Data Center Services
13
Surabaya Data Center
Commencing operations in July 2008, Telkomsigma Data Center Surabaya
is a dedicated data center that is connected with our data centers in
Serpong and Sentul and can serve as a backup location for your Data
Recovery Site. Telkomsigma Data Center Surabaya is also aimed at
catering to the needs of companies in eastern Indonesia.
Like our other data center facilities, Telkomsigma Data Center Surabaya
is also built with security and accessibility in mind. This facility has also
been certiied ISO 27001 – Information Security Management and is
located near police and ire stations. Our Data Center Surabaya is also
easily accessible via the toll road from Surabaya and Juanda International
Airport. In addition, it is also surrounded by accommodations, lodgings
and other amenities for your comfort.
14
Telkomsigma | Data Center Services
“a dedicated
data center that
is connected with
our data centers
in Serpong and
Sentul and
can serve as a
backup location
for your Data
Recovery Site. ”
Facility Information
A premium dedicated data center facility
4 loors with total area of 6,500 sqm
Data Center space of 3,500 sqm
Available working and meeting room
Certiied Information Security: ISO 27001
Certiied Operation Management: ISO 9001
Multiple security zones and checkpoints
Fully redundant UPS and generator
Carrier neutral connectivity
Computer Room Information
Slab to slab ceiling height: 4 m
Calcium raised loor height: 60 cm
Floor strength: 1000 kg/sqm
Heavy duty elevators up to 3 ton
Available staging area
Separate cable tray for data network (overhead) and
power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detection
Environment Monitoring System
High End NOVEC 1230 Gaseous ire suppression
Telkomsigma | Data Center Services
15
Telkomsigma
Data Center Services
Wholesale
Speciically designed for ICT companies, Telkomsigma Wholesale ofers leased
data center “real estate” with lexible and scalable infrastructure. Freeing
them from the need to build a costly data center facility, our Wholesale option
enables them to have end-to-end infrastructure that delivers value-added
services for their clients.
Beneits
• Attractive Ofering Price for a large area leasing
• Marketing partnership with Telkomsigma, including holding joint
marketing events
Colocation
Telkomsigma Colocation ofers companies the chance to house their servers
and devices in our secured data center space. Under a colocation service,
companies can ensure their business continuity, scalability and network
availabilty. Clients can utilize our ready to use data center space for a
Production or Disaster Recovery site, all while maintaining full control of their
physical server, devices, operating systems and applications.
Beneits
• Data center facility with enterprise-class connectivity and
technological innovation at minimal cost
• Clients still maintain full control of their physical server, devices,
operating systems and applications
• Highly secured data center space equipped with supporting
power, network, cooling, security and ire suppression systems.
Heightened security is available by using a dedicated caged area.
Managed Hosting
Telkomsigma Managed Hosting ofers you the abiliy to obtain an operational
data center facility equipped with servers and devices for your company’s
main production or disaster recovery requirements. Ensuring an eicient and
scalable way to maintain business continuity, Telkomsigma Managed Hosting
minimizes the resources needed to manage your daily IT operations. We
provide you with 2 service options: a partially managed hosting solution, and
a fully managed hosting solution.
Beneits
• Data center space with enterprise class online connectivity and
technological innovation
• Professional team tasked to maintain and manage your server and
applications, enabling you to focus more on your core business
16
Telkomsigma | Data Center Services
• Highly secured data center space equipped with supporting power,
network, cooling, security and ire suppression systems. Heightened
security is available by using a dedicated caged area.
Cloud Computing
Telkomsigma Cloud Computing enables you to access via the Internet a cloudbased virtual data center or server housed in our secure data center. You can
use Cloud Computing for disaster recovery backup purposes or application testing
platform. Scaling on demand, our Cloud Computing is suitable for your company’s
rapidly luctuating business needs.
Beneits
• Pay as you grow on a per month basis for resources used
• Quick time to set up and use
• No investment in hardware, No Capex
Telkomsigma Data Center Services Scope
Data Center Services - Enterprise IT infrastructure solutions with highest availability
Wholesale
Colocation
Managed Hosting
• Wholesale Space Capacity
• Data Center Infrastructure and
supporting components
• DC Environment Monitoring
• Retail Space Capacity
• Data Center Infrastructure
and supporting components
• DC Environment Monitoring
• Data Center Infrastructure and
supporting components
• Data Center Retail Space
• DC Machines & Devices
• Management of your daily IT
Operations
• DC Environment Monitoring
Cloud Computing
• IaaS (Infrastructure as a Service)
• Virtual Machine
• Virtual Data Center
• Private Cloud
• VPS
• Backup
+
Value Added Services – We can provide more than just space.
We can support your complete business needs.
Communication Link
•
•
•
•
VPN IP
Metro-e
ISDN
Internet
Hardware
•
•
•
•
•
Rack
Server
Disk Storage
Tape Storage
Network Development
Applications
•
•
•
•
•
Core Finance
Sharia Banking
Securities & Trading
Treasury & Investment
ERP
Managed Services
•
•
•
•
•
•
•
•
IT Operation Management
Disaster Recovery Support
Backup / Restore
Remote Hands
Smart Hands
H/W Monitoring
Batch Processing
Tape Safe Management
=
End-to-End Data Center Solutions
Telkomsigma | Data Center Services
17
Telkomsigma
Data Center Facts & Figures
100+
DC related
services
customers
24 x 7
Customer
Support
500+
120+
DC related
experts
Customers from
the Banking
& Financial
Industry
3+
100,000 m2
Interconnecting
data centers
Data center space
readiness by 2015
DR (Disaster
Recovery) Drills
Events
Network devices
monitored
70+
Audited by
regulator and
auditor
>600
700+
10+
Local &
International
Network
Providers
30+
Mission critical
systems
operated &
managed
15+
Disaster events
successfully
handled
“Our track records, milestones and clients trust from
the banking & inancial industry demonstrate our
experience & expertise in ensuring security, reliability
and availability.”
18
Telkomsigma | Data Center Services
Strong IT Background & Experience
Data Center Experience
Established in 1987, became part of Telkom
Indonesia in 2010
Pioneering
Indonesia
Telkom Indonesia’s full support in network
and IT infrastructure
Assisted over 600 disaster recovery drills
and 15 disaster recovery activations
Best practices, internationally certiied and
standards for IT Process Management
Own and operate 3 Data Centers in
Serpong, Sentul and Surabaya
Trusted by Clients
Over 130 enterprise clients from multi
industries for Data Center Services
Over 15 clients for full IT Operation
Management
IT Operation Management of HIMBARA
(The Association of Indonesia StateOwned Banks) ATM Switching System with
over 150 million transactions in 2013
Data
Center
Service
in
Data Center Future Development
Largest total data center infrastructure
space in Indonesia with over 36,500 sqm
in 2013
Planning to launch data centers in
Balikpapan, Batam and Bekasi
Grand target to provide 100,000 sqm
data center space in 2015, supported by
Telkom Indonesia, with the aim to become
the outright market leader in the data
center industry
Telkomsigma | Data Center Services
19
Make The Move
Contact Us
http://www.telkomsigma.co.id/contact-us
© Copyright 2014 PT Sigma Cipta Caraka (Telkomsigma)
Menara Dea, 8th Floor Kawasan Mega Kuningan
Jl. Mega Kuningan Barat IX Kav E.4.3. No.1
Jakarta 12950, Indonesia
www.telkomsigma.co.id
The information contained herein is subject to change without notice. Created May 2014
Menara Dea, 8th Floor
Kawasan Mega Kuningan Jl. Mega Kuningan Barat IX Kav E.4.3. No.1
Jakarta 12950, Indonesia
www.telkomsigma.co.id
DATA CENTER
SERVICES
Experience and Experts in
Providing Secure, Reliable and
Available Data Center Infrastructure
Pioneer & Leader of Data Center Services in Indonesia
Table of
Contents
Telkomsigma Data Center
Services
The Why of Data Center Services
4
The Why of Telkomsigma
5
1. Experience and Expertise
5
2. We are a Leader in Technology
7
3. We have Smart Data Center
Operation and Management
8
4. We have Premium Data Center
Infrastructure
9
Serpong Data Center
10
Sentul Data Center
12
Surabaya Data Center
14
Telkomsigma Data Center
Services
16
Telkomsigma Data Center
Facts & Figures
18
Telkomsigma
Data Center
Services
The Why of Data Center Services
Do you feel increasingly dependent on IT to help drive business growth
and stake your claim in a competitive market? You are not alone. Many
other business leaders understand that IT has become a vital part of
their business operations. They also realize that any IT system downtime,
coupled with the lack of scalable IT infrastructure, can be disastrous to
their business. It’s no wonder they always look for the most cost eicient
solution to provide them with access to a secure and reliable data center
and high connection availability for IT operations.
Expanding their in-house data center is oftentimes not an option for you
as doing so can put a strain on your resources and divert your focus
from what matters most: the core business. Finding the right data center
provider is the best option to ensure both Business Continuity and IT
infrastructure Scalability.
• Business Continuity
Imagine how frustrated people in the banking and inancial services
are when their transactions can’t be processed online. While an
inability to receive emails may be a mere hindrance, any compromise
of critical data can paralyze your operations and ruin your hard-won
reputation. We understand that ensuring business continuity is critical
to sustaining your businesses.
• Big Data and Scalability
Business leaders are faced with an inlux of data, which moves faster
than ever before. They also ind themselves under mounting pressure
to manage all business-critical data while winning the heart of their
customers, as well as outpacing their competitors. If you are in such
position, you need a scalable IT infrastructure solution.
Beneits of using Telkomsigma’s Data Center Services
Minimum Capex
In-house data centers require a huge capital expenditure, while outsourcing enables you to pay based on
resource utilization
Improved Focus on Core Business
You can focus on developing your core business while a reliable data center provider takes care of your IT
system(s) and infrastructure
Scalability
In-house data centers oftentimes are unable to meet your data growth requirements, while a data center
provider ofers services on demand architecture tailored to suit your business needs
Expertise
An experienced data center provider has professional teams dedicated for system, network and database
monitoring 24/7, including the creation of detailed reports and infrastructure maintenance
4
Telkomsigma | Data Center Services
The Why of Telkomsigma
Finding the right data center provider can be challenging. Some
newcomers with an unproven track record may damage your attempts
to ensure your Business Continuity and have scalable IT infrastructure.
Telkomsigma is proud to have these diferentiating qualities that our
clients can rely on:
1. Experience and Expertise
Our experience and expertise in data center services are established in
our long history in the IT industry, stretching back to 1987. Pioneering
data center services in Indonesia since 1998, we have won the trust of
over 130 enterprise clients, half of which come from industries with strict
regulations, such as the banking and inancial services sector. With the
full support of Telkom Indonesia, we have crafted the following track
record:
Supported over 15 full IT Operations Management
Assisted in over 600 disaster recovery drills and 15 disaster
activations
Managed “LINK” ATM Switching of the Association of Indonesia’s
State-owned Banks since 2009, enabling banks’ customers to
commit over 150 million transactions through LINK in 2013 alone
“Telkomsigma
is trusted
by over 70
clients from
the highly
regulated
Banking &
Financial
Industry.”
Two Reasons to Trust Telkomsigma
1. Trusted by various industry
Telkomsigma is trusted by over 130 clients from the various industries including highly regulated banking &
inancial industry.
2. Data Center is the core of our business
Have peace of mind as we treat clients’ data, devices and peripherals as equally important as ours; because your
data, devices and peripherals, including ours are housed in the very same data center.
Telkomsigma | Data Center Services
5
Telkomsigma:
Data Center Services
Telkomsigma’s Data Center Milestones
1997
Establishment of Telkomsigma Data Center Services,
pioneering outsourcing service in Indonesia
2000
• Provide Disaster Recovery Services for multiindustry clients.
• Establishment of Serpong Data Center
2001
• The irst launch of ASP solution for Core Banking
System
2008
• Establishment of Surabaya Data Center
2009
• Started managing LINK ATM Switching of Himbara
(Himpunan Bank-bank Milik Negara)
2011
• Launch of Cloud Computing Infrastructure as a
Service (IaaS)
2012
•
2013
• Ofering Telkomsigma Triple Resiliency (Active/Active
Data Center Infratsructure)
Establishment of Sentul Data Center
Telkomsigma’s Data Center Standards & Certiications
International Scope
6
National Scope
Uptime Institute
Tier III Design
Central Bank Compliance
(PBI No.9/15/PBI/2007)
ISO 27001: 2005
Information Security
Management System
Green Certiication, Gold Rating
(No.003/PP/EB/IV-2013) by GBC
ISO 9001 : 2008
Quality Management System
TVRA Audit
BS OHSAS 18001:2007
Occupational Health and Safety
Management System
SNI-1726-2002
Standard for Earthquake Resistance
Building Structure Design
Telkomsigma | Data Center Services
2. We are a Leader in Technology
Many business leaders in the banking, inancial services and capital
market sectors require data center solutions that help them remain
resilient in the face of a disaster. In cooperation with Telkom Indonesia,
we are the only data center provider that ofers you Triple Resiliency
services:
Active/Active Data Center
You can opt to implement a dual data center design running in real
time replication mode for continuous availability that converges high
availability and disaster recovery practices
Out of Region Disaster Recovery Service
Clients can send data electronically via asynchronous transfer to
an out-of-region site, in which there is a dedicated network and
infrastructure to assume mission critical processing in the event of a
regional outage
Two Reasons to Trust Telkomsigma’s
Triple Resiliency
1. When mission critical operations are your highest
priority
2. When you need high availability for your business
Telkomsigma Triple Resiliency with
Active/Active DC Mode
Client
Active/Active
Data Service
REGION 1
Sentul
1st Production DC
Synchronous Path for
Continuous Availability
Jakarta
2nd Production DC
Asynchronous Path for
Server Image and Data
Replication
REGION 2
Surabaya
3rd Disaster Recovery DC
Out-of-Region Disaster Recovery
Telkomsigma | Data Center Services
7
Telkomsigma:
Data Center Services
3. We have Smart Data Center Operation and
Management
Our Data Center Operation and Management applies international
standards and best practices to ensure the security, reliability and
availability of your data.
ITIL v3 standard
The ITIL v3 (Information Technology Infrastructure Library) standard
brings the following beneits:
1.
2.
3.
More successful data center operation
Fewer disruptions
Smooth IT operations for you
ISO 27001 - Information Security
Certiied with ISO 27001 for Information Security Management, we
treat your critical data with the utmost care by use of the following
measures:
1.
2.
3.
4.
5.
6.
3 Security Checkpoints: Main Gate, Building, Data Center Area
IP Based CCTV Camera with up to 3-month recordings
PIN, Proximity Card and Biometric Access Control
Around the clock Security Guards (24x7x365)
Man-Trap Concept
IT equipment hardening and Security Information and Event
Management (SIEM)
Redundant Power Systems
Ensuring reliable and available operations, we assure you with no
downtime during any maintenance. To support this commitment,
our electrical and power are designed with the following systems to
prevent failure:
1.
2.
3.
4.
PLN power supply fully backed by UPS
PDU & UPS redundancy N+1 and 2N with a battery backup
time of 20 minutes at the minimum
Full backup generator with redundancy N+1, which will be
activated within 10 seconds after power from PLN is cut of
Diesel fuel tank capable of powering the center for 2
operational days (restocked daily or monthly)
Safe Infrastructure Environment
Your server and devices, including vita data, are housed in our data
center, complete with safe, reliable infrastructure environment.
Our data center facilities are protected with the following high-end
systems to protect them from ire:
1.
2.
3.
8
Smoke Detection and Alarm (VESDA / HSSD)
Automatic Gas Fire Suppression System (NOVEC 1230) with
Smoke and Heat Detector
Portable Fire Extinguisher
Telkomsigma | Data Center Services
Carrier Neutral with
International Access
We are open to all
telecommunication service
providers. National and
international network providers
that are currently available in our
data centers include:
Environment Cooling System (CRAC)
To maintain a proper environment for your machines and devices, we
have implemented a hot cold cabinet arrangement. In addition, we
have also equipped our data center facilities with cooling Tower (N+1),
precision air conditioning system (N+1) to maintain a controlled room
temperature of 19°- 25° C and humidity of 40-60% RH.
•
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Available Global Connectivity
As part of Telkom Indonesia, our data centers are supported with
robust network coverage and connectivity to reach both local
and global destinations. Connected with 10 G super-on-net ring
backbone capacity, our data centers provide you with the following
added value services:
1.
2.
3.
4.
5.
6.
Communication link from a customer’s site to the data center
Network device installment and coniguration
Network activity monitoring 24x7 (WAN, LAN)
Network troubleshooting and escalation to the next level of
vendor support
Network device maintenance
Performance report
Telkom Indonesia
Metrasat
Lintasarta
ICON+
XL
Indosat
Indonet
Biznet
NAP Info
Link Net
Secure Global Connectivity
Telkom Internet
Gateway MPLS
Backbone
As Telkom Indonesia initiates its
international expansion strategy,
Telkomsigma’s Data Centers
will be connected to countries
where Telkom Indonesia exist, i.e.
Singapore, Malaysia, Hong Kong,
US, Timor Leste, and Australia.
Sentul
n x10 Gbps Link to DWDM Backbone
Serpong
Surabaya
Super On-Net
n x10 Gbps Ring
(protected DWDM)
Other Service Provider
Supported by Telkom Indonesia, Telkomsigma’s data centers are connected with countries in which Telkom Indonesia operates.
4. We have Premium Data Center Infrastructure
We currently operate 3 data centers using international standards and
systems to ensure security, reliability and availability of your critical data
and IT systems. To meet the growing demand for data center services, we
are committed to building other data centers at Batam in Riau Islands,
Bekasi in West Java and Balikpapan in East Kalimantan.
Telkomsigma | Data Center Services
9
Serpong Data Center
Telkomsigma Data Center Serpong is a premium data center that
prioritizes security and accessibility. Located 40 meters above sea level
in lood free area in Tangerang’s Serpong area, the Serpong Data Center
is equipped with international standard security devices and systems to
ensure its safety from any possible disruptions. Showing how much we
rely on security, our Data Center Serpong is built in a secure and low risk
area, which is also in close proximity with police and ire stations.
Our Serpong Data Center is easily accessible from Jakarta via two toll
roads, i.e. the Jakarta Outer Ring Road and the Jakarta – Merak, and
by public transportation, such as bus or train. We’re not only close to
Soekarno-Hatta International Airport, which is reachable in 60 minutes,
but lodging facilities and other amenities are also located within the
surrounding area.
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Telkomsigma | Data Center Services
“Telkomsigma
Data Center
Serpong is
a premium
data center
infrastructure
with an area of
22,000 sqm, that
prioritizes security
and accessibility.”
Facility Information
A premium grade “A” class building
Data Center space of 5,000 sqm in a 7-loor
building
Certiied Information Security : ISO 27001
Certiied Operation Management : ISO 9001
Certiied BS OHSAS 18001:2007
Multiple security zones and checkpoints
Fully redundant UPS and generator
Dedicated or shared working room
Carrier neutral
Computer Room Information
Slab to slab ceiling, height: 4 m
Calcium raised loor, height: 50 cm
Floor strength: 700 kg/sqm
Heavy duty elevators up to 3 tons
Staging area available
Separate cable tray for data network (overhead)
and power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detecton
Environment Monitoring System
High End NOVEC 1230 Gaseous Fire Suppression
Telkomsigma | Data Center Services
11
Sentul Data Center
Our data center facility is securely located 200 meters above sea level in
the quiet suburban area of Sentul in West Java’s Bogor. Located in a loodfree area and secure low risk environment, our data center facility has the
capability to operate as an active/active data center for supporting high
availability and disaster recovery practices. The data center is also located
near police and ire stations for security purposes.
Accessible via Jagorawi toll road, Telkomsigma Data Center Sentul can be
reached in 60 minutes from Jakarta. The data center is also surrounded by
hotels, restaurants and a host of other amenities to ensure the comfort
of your staf.
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Telkomsigma | Data Center Services
“Located in a loodfree area and
secure low risk
environment, our
data center facility
has the capability
to operate as an
active/active data
center”
Facility Information
Premium dedicated data center
4 loors with total area of 8,000 sqm
Data Center space of 4,000 sqm
Available working Area of 2,000sqm
Certiied Uptime Institute Tier III Design
Certiied Information Security: ISO 27001
Certiied Operation Management: ISO 9001
Multiple security zones and checkpoints
Fully redundant UPS and generator
Carrier neutral connectivity
Computer Room Information
Slab to slab ceiling height: 4 m
Calcium raised loor height: 60 cm
Floor strength: 1250 kg/sqm
Heavy duty elevator up to 3 ton
Staging area on each loor
Separate cable tray for data-network (overhead)
and power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detection
Environment Monitoring System
High End NOVEC 1230 Gaseous ire suppression
Telkomsigma | Data Center Services
13
Surabaya Data Center
Commencing operations in July 2008, Telkomsigma Data Center Surabaya
is a dedicated data center that is connected with our data centers in
Serpong and Sentul and can serve as a backup location for your Data
Recovery Site. Telkomsigma Data Center Surabaya is also aimed at
catering to the needs of companies in eastern Indonesia.
Like our other data center facilities, Telkomsigma Data Center Surabaya
is also built with security and accessibility in mind. This facility has also
been certiied ISO 27001 – Information Security Management and is
located near police and ire stations. Our Data Center Surabaya is also
easily accessible via the toll road from Surabaya and Juanda International
Airport. In addition, it is also surrounded by accommodations, lodgings
and other amenities for your comfort.
14
Telkomsigma | Data Center Services
“a dedicated
data center that
is connected with
our data centers
in Serpong and
Sentul and
can serve as a
backup location
for your Data
Recovery Site. ”
Facility Information
A premium dedicated data center facility
4 loors with total area of 6,500 sqm
Data Center space of 3,500 sqm
Available working and meeting room
Certiied Information Security: ISO 27001
Certiied Operation Management: ISO 9001
Multiple security zones and checkpoints
Fully redundant UPS and generator
Carrier neutral connectivity
Computer Room Information
Slab to slab ceiling height: 4 m
Calcium raised loor height: 60 cm
Floor strength: 1000 kg/sqm
Heavy duty elevators up to 3 ton
Available staging area
Separate cable tray for data network (overhead) and
power (below raised loor)
Hot/cold cabinet arrangement
Water leakage detection
Environment Monitoring System
High End NOVEC 1230 Gaseous ire suppression
Telkomsigma | Data Center Services
15
Telkomsigma
Data Center Services
Wholesale
Speciically designed for ICT companies, Telkomsigma Wholesale ofers leased
data center “real estate” with lexible and scalable infrastructure. Freeing
them from the need to build a costly data center facility, our Wholesale option
enables them to have end-to-end infrastructure that delivers value-added
services for their clients.
Beneits
• Attractive Ofering Price for a large area leasing
• Marketing partnership with Telkomsigma, including holding joint
marketing events
Colocation
Telkomsigma Colocation ofers companies the chance to house their servers
and devices in our secured data center space. Under a colocation service,
companies can ensure their business continuity, scalability and network
availabilty. Clients can utilize our ready to use data center space for a
Production or Disaster Recovery site, all while maintaining full control of their
physical server, devices, operating systems and applications.
Beneits
• Data center facility with enterprise-class connectivity and
technological innovation at minimal cost
• Clients still maintain full control of their physical server, devices,
operating systems and applications
• Highly secured data center space equipped with supporting
power, network, cooling, security and ire suppression systems.
Heightened security is available by using a dedicated caged area.
Managed Hosting
Telkomsigma Managed Hosting ofers you the abiliy to obtain an operational
data center facility equipped with servers and devices for your company’s
main production or disaster recovery requirements. Ensuring an eicient and
scalable way to maintain business continuity, Telkomsigma Managed Hosting
minimizes the resources needed to manage your daily IT operations. We
provide you with 2 service options: a partially managed hosting solution, and
a fully managed hosting solution.
Beneits
• Data center space with enterprise class online connectivity and
technological innovation
• Professional team tasked to maintain and manage your server and
applications, enabling you to focus more on your core business
16
Telkomsigma | Data Center Services
• Highly secured data center space equipped with supporting power,
network, cooling, security and ire suppression systems. Heightened
security is available by using a dedicated caged area.
Cloud Computing
Telkomsigma Cloud Computing enables you to access via the Internet a cloudbased virtual data center or server housed in our secure data center. You can
use Cloud Computing for disaster recovery backup purposes or application testing
platform. Scaling on demand, our Cloud Computing is suitable for your company’s
rapidly luctuating business needs.
Beneits
• Pay as you grow on a per month basis for resources used
• Quick time to set up and use
• No investment in hardware, No Capex
Telkomsigma Data Center Services Scope
Data Center Services - Enterprise IT infrastructure solutions with highest availability
Wholesale
Colocation
Managed Hosting
• Wholesale Space Capacity
• Data Center Infrastructure and
supporting components
• DC Environment Monitoring
• Retail Space Capacity
• Data Center Infrastructure
and supporting components
• DC Environment Monitoring
• Data Center Infrastructure and
supporting components
• Data Center Retail Space
• DC Machines & Devices
• Management of your daily IT
Operations
• DC Environment Monitoring
Cloud Computing
• IaaS (Infrastructure as a Service)
• Virtual Machine
• Virtual Data Center
• Private Cloud
• VPS
• Backup
+
Value Added Services – We can provide more than just space.
We can support your complete business needs.
Communication Link
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VPN IP
Metro-e
ISDN
Internet
Hardware
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Rack
Server
Disk Storage
Tape Storage
Network Development
Applications
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Core Finance
Sharia Banking
Securities & Trading
Treasury & Investment
ERP
Managed Services
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IT Operation Management
Disaster Recovery Support
Backup / Restore
Remote Hands
Smart Hands
H/W Monitoring
Batch Processing
Tape Safe Management
=
End-to-End Data Center Solutions
Telkomsigma | Data Center Services
17
Telkomsigma
Data Center Facts & Figures
100+
DC related
services
customers
24 x 7
Customer
Support
500+
120+
DC related
experts
Customers from
the Banking
& Financial
Industry
3+
100,000 m2
Interconnecting
data centers
Data center space
readiness by 2015
DR (Disaster
Recovery) Drills
Events
Network devices
monitored
70+
Audited by
regulator and
auditor
>600
700+
10+
Local &
International
Network
Providers
30+
Mission critical
systems
operated &
managed
15+
Disaster events
successfully
handled
“Our track records, milestones and clients trust from
the banking & inancial industry demonstrate our
experience & expertise in ensuring security, reliability
and availability.”
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Telkomsigma | Data Center Services
Strong IT Background & Experience
Data Center Experience
Established in 1987, became part of Telkom
Indonesia in 2010
Pioneering
Indonesia
Telkom Indonesia’s full support in network
and IT infrastructure
Assisted over 600 disaster recovery drills
and 15 disaster recovery activations
Best practices, internationally certiied and
standards for IT Process Management
Own and operate 3 Data Centers in
Serpong, Sentul and Surabaya
Trusted by Clients
Over 130 enterprise clients from multi
industries for Data Center Services
Over 15 clients for full IT Operation
Management
IT Operation Management of HIMBARA
(The Association of Indonesia StateOwned Banks) ATM Switching System with
over 150 million transactions in 2013
Data
Center
Service
in
Data Center Future Development
Largest total data center infrastructure
space in Indonesia with over 36,500 sqm
in 2013
Planning to launch data centers in
Balikpapan, Batam and Bekasi
Grand target to provide 100,000 sqm
data center space in 2015, supported by
Telkom Indonesia, with the aim to become
the outright market leader in the data
center industry
Telkomsigma | Data Center Services
19
Make The Move
Contact Us
http://www.telkomsigma.co.id/contact-us
© Copyright 2014 PT Sigma Cipta Caraka (Telkomsigma)
Menara Dea, 8th Floor Kawasan Mega Kuningan
Jl. Mega Kuningan Barat IX Kav E.4.3. No.1
Jakarta 12950, Indonesia
www.telkomsigma.co.id
The information contained herein is subject to change without notice. Created May 2014
Menara Dea, 8th Floor
Kawasan Mega Kuningan Jl. Mega Kuningan Barat IX Kav E.4.3. No.1
Jakarta 12950, Indonesia
www.telkomsigma.co.id