S MBS 0901822 Bibliography
DAFTAR PUSTAKA
BUKU
Alma, Buchari. 2011. Manajemen Pemasaran dan Pemasaran Jasa. Bandung :
Penerbit Alfabeta.
Ardianto, Elvinaro. 2009. Public Relations Praktis. Bandung : Widya Pajajaran.
Ardianto,
Elvinaro.
2013.
Handbook
of
Public
Relations:
Pengantar
Komprehensif. Bandung: Resraja Rosdakarya.
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta :
Rineka Cipta.
Belch, George E., Belch, Michael A. 2009. Advertising and Promotion : An
Integrated Marketing Communication Perpective. 8th Edition. New York :
McGraw-Hill.
Daryanto. 2011. Manajemen Pemasaran. Jakarta: PT Sarana Tutorial Nurani
Sejahtera
Fombrun, Charles. J. 1996. Reputation :Realizing Value from the Corporate
Image. Boston : Harvard Business School Press
Hasan, Ali. 2009. Marketing. Cetakan Pertama. Yogyakarta: MedPress.
Hawkins, D. I., & Mothersbaugh. D. L. 2013. Consumer behavior: Building
marketing strategy. New York: Mc-Graw Hill Companies, Inc.
Kotler, Philip and Armstrong Gary. 2012. Principles of Marketing . Prentice Hall
International, Inc :New Jersey
Kotler, P. & Keller, K. L. 2012. Marketing Management 14th Edition. New Jersey
: Pearson Education, Inc.
Lamb,Charles W. Hair,Joseph F. McDaniel, Carl. 2010. Marketing 11e. Cengage
South-Western
Natawiria, Asep Suryana & Riduwan. 2010. Statistika Bisnis. Bandung : Alfabeta
Nova, Firsan. 2011. Crisis Public Relation: Strategi PR Menghadapi Krisis,
Mengelola Isu, Membangun Citra dan Reputasi Perusahaan . Jakarta: PT.
Raja Grafindo Persada.
Oliver, Sandra. 2007. Strategi Public Relations. Jakarta : Penerbit Erlangga.
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Peter, J. Paul, Olson, Jerry C. 2010. Consumer Behavior and Marketing Strategy,
9th edition. McGraw-Hill Higher Education, New York.
Robbins, Stephen P. 2003. Perilaku organisasi. Jakarta : PT. Indeks Kelompok
Gramedia
Setiadi, Nugroho J. 2008. Perilaku Konsumen : Konsep dan Implikasi untuk
Strategi dan Penelitian Pemasaran. Jakarta : Kencana.
Sexton, Don. 2010. How to Use the Most Powerfull Ideas in Marketing to Get
More Customers and Keep Them. New Jersey. John Willey & Sons.
Schiffman, Leon G., Kanuk, Leslie Lazar. 2010. Consumer Behavior . 10th
edition, New Jersey: Pearson Prentice Hall.
Simamora, Bilson. 2003. Membongkar Kotak Hitam Konsumen. Jakarta:
PT.Gramedia Pustaka Utama.
Soemirat, Soleh dan Elvinaro, Ardianto. 2008. Dasar-Dasar Public Relations.
Bandung : PT. Remaja Rosdakarya
S u g i y o n o.
20 1 3.
Metode
Penelitian
Manajemen .
B a n d u n g : A l f a beta
Suharno. 2010. Marketing in Practice. Yogyakarta : Penerbit Graha Ilmu.
U m a r,
H usein.
2 0 0 2 . Metode Riset Bisnis . J a k a r t a
: P T. G ra m e d ia P usta ka U t a m a
JURNAL
Herbig, Paul and Milewicz, John. 1993. The relationship of reputation and
credibility to brand success. Journal of Consumer Marketing, 10 (3), pp.
18 - 24.
Kerkof,P., Vahstal-Lapaix, N. & Calje, J.F. 2005. Store and Aadvertiser
reputation effects on consumer trust in an Internet store: result of an
experimental study. In K. Biijlsma & R. Klein Woolthius (Eds.) Trust
under pressure : empirical investigations of trust and trust building in
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
uncertain circumstances (pp.170-185). Cheltenham, UK: Edward Elgar
Publishers.
D. Harrison McKnight, Vivek Choudhury, Charles Kacmar. 2002. Developing and
Validating Trust Measures for e-Commerce: An Integrative Typology.
Information System Reasearch. Vol.13 No.3, September 2002, pp. 334-359
Sirkka L. Jarvenpaa, Noam Tractinsky and Michael Vitale. 2000. Consumer trust
in an Internet store. International Journal of Information Technology and
Management 1 (2000) 45-71
Byoungho Jin, Jin Yong Park, Jiyoung Kim. 2008. Cross-cultural examination of
the relationships among firm reputation, e-satisfaction, e-trust, and eloyalty. International Marketing Review. Vol.25 No.3, 2008 pp 324-337
Yu-Hui Chen dan Stuart Barnes. 2007. Initial trust and online buyer behaviour .
Industrial Management & Data system. Vol. 107 No.1, 2007, pp. 21-36.
Imran Ali. 2011. Influence of corporate social responsibility on development of
corporate reputation and customer purchase intentions . Institute of
Information Technology Lahore. MPRA Paper No. 33889, 2011.
Corporate Excellence and contains references. 2012. Corporate reputation an
increasingly important factor
in
making
purchasing
decision . The
International Communication and Public Relation firm Weber Shandwick in
November 2011.
Lucia Gatti, Albert Caruana, and Ivan Snehota. 2012. The Effect Corporate
Reputation, Perceived CSR and Perceived Quality on Intention to Buy:
Implications for Brand Management.
Ronald J. Burke, Graeme Martin and Cary L.Cooper. Corporate Reputation
Managing, Opportunities and Threats. GOWER
Ronald L. Hess Jr. 2008. The impact of firm reputation and failure severity on
customers' responses to service failures. Journal of Services Marketing,
Vol. 22 Iss: 5, pp.385 – 398.
Weber Shandwick. 2012. Corporate reputation an increasingly important factor
in making a purchasing decision. Study The Company Behind the Brand:
Trust in Reputation. Corporate Excellence and contains references.
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Yoon, Eunsang, Hugh J. Guffey, and Valerie Kijewski 1993. The Effects of
Information and Company Reputation on Intentions to Buy a Business
Service. Journal of Business Research, 27, 215-228.
WEBSITE
www.berniaga.com
www.the-marketeers.com diakses 23 Desember 2012
http://www.apjii.or.id diakses 25 Juli 2013
www.alexa.com
http://tekno.kompas.com
www.topbrand-award.com diakses 16 september 2012
http://id.wikipedia.org/wiki/Perdagangan_elektronik
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
BUKU
Alma, Buchari. 2011. Manajemen Pemasaran dan Pemasaran Jasa. Bandung :
Penerbit Alfabeta.
Ardianto, Elvinaro. 2009. Public Relations Praktis. Bandung : Widya Pajajaran.
Ardianto,
Elvinaro.
2013.
Handbook
of
Public
Relations:
Pengantar
Komprehensif. Bandung: Resraja Rosdakarya.
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta :
Rineka Cipta.
Belch, George E., Belch, Michael A. 2009. Advertising and Promotion : An
Integrated Marketing Communication Perpective. 8th Edition. New York :
McGraw-Hill.
Daryanto. 2011. Manajemen Pemasaran. Jakarta: PT Sarana Tutorial Nurani
Sejahtera
Fombrun, Charles. J. 1996. Reputation :Realizing Value from the Corporate
Image. Boston : Harvard Business School Press
Hasan, Ali. 2009. Marketing. Cetakan Pertama. Yogyakarta: MedPress.
Hawkins, D. I., & Mothersbaugh. D. L. 2013. Consumer behavior: Building
marketing strategy. New York: Mc-Graw Hill Companies, Inc.
Kotler, Philip and Armstrong Gary. 2012. Principles of Marketing . Prentice Hall
International, Inc :New Jersey
Kotler, P. & Keller, K. L. 2012. Marketing Management 14th Edition. New Jersey
: Pearson Education, Inc.
Lamb,Charles W. Hair,Joseph F. McDaniel, Carl. 2010. Marketing 11e. Cengage
South-Western
Natawiria, Asep Suryana & Riduwan. 2010. Statistika Bisnis. Bandung : Alfabeta
Nova, Firsan. 2011. Crisis Public Relation: Strategi PR Menghadapi Krisis,
Mengelola Isu, Membangun Citra dan Reputasi Perusahaan . Jakarta: PT.
Raja Grafindo Persada.
Oliver, Sandra. 2007. Strategi Public Relations. Jakarta : Penerbit Erlangga.
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Peter, J. Paul, Olson, Jerry C. 2010. Consumer Behavior and Marketing Strategy,
9th edition. McGraw-Hill Higher Education, New York.
Robbins, Stephen P. 2003. Perilaku organisasi. Jakarta : PT. Indeks Kelompok
Gramedia
Setiadi, Nugroho J. 2008. Perilaku Konsumen : Konsep dan Implikasi untuk
Strategi dan Penelitian Pemasaran. Jakarta : Kencana.
Sexton, Don. 2010. How to Use the Most Powerfull Ideas in Marketing to Get
More Customers and Keep Them. New Jersey. John Willey & Sons.
Schiffman, Leon G., Kanuk, Leslie Lazar. 2010. Consumer Behavior . 10th
edition, New Jersey: Pearson Prentice Hall.
Simamora, Bilson. 2003. Membongkar Kotak Hitam Konsumen. Jakarta:
PT.Gramedia Pustaka Utama.
Soemirat, Soleh dan Elvinaro, Ardianto. 2008. Dasar-Dasar Public Relations.
Bandung : PT. Remaja Rosdakarya
S u g i y o n o.
20 1 3.
Metode
Penelitian
Manajemen .
B a n d u n g : A l f a beta
Suharno. 2010. Marketing in Practice. Yogyakarta : Penerbit Graha Ilmu.
U m a r,
H usein.
2 0 0 2 . Metode Riset Bisnis . J a k a r t a
: P T. G ra m e d ia P usta ka U t a m a
JURNAL
Herbig, Paul and Milewicz, John. 1993. The relationship of reputation and
credibility to brand success. Journal of Consumer Marketing, 10 (3), pp.
18 - 24.
Kerkof,P., Vahstal-Lapaix, N. & Calje, J.F. 2005. Store and Aadvertiser
reputation effects on consumer trust in an Internet store: result of an
experimental study. In K. Biijlsma & R. Klein Woolthius (Eds.) Trust
under pressure : empirical investigations of trust and trust building in
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
uncertain circumstances (pp.170-185). Cheltenham, UK: Edward Elgar
Publishers.
D. Harrison McKnight, Vivek Choudhury, Charles Kacmar. 2002. Developing and
Validating Trust Measures for e-Commerce: An Integrative Typology.
Information System Reasearch. Vol.13 No.3, September 2002, pp. 334-359
Sirkka L. Jarvenpaa, Noam Tractinsky and Michael Vitale. 2000. Consumer trust
in an Internet store. International Journal of Information Technology and
Management 1 (2000) 45-71
Byoungho Jin, Jin Yong Park, Jiyoung Kim. 2008. Cross-cultural examination of
the relationships among firm reputation, e-satisfaction, e-trust, and eloyalty. International Marketing Review. Vol.25 No.3, 2008 pp 324-337
Yu-Hui Chen dan Stuart Barnes. 2007. Initial trust and online buyer behaviour .
Industrial Management & Data system. Vol. 107 No.1, 2007, pp. 21-36.
Imran Ali. 2011. Influence of corporate social responsibility on development of
corporate reputation and customer purchase intentions . Institute of
Information Technology Lahore. MPRA Paper No. 33889, 2011.
Corporate Excellence and contains references. 2012. Corporate reputation an
increasingly important factor
in
making
purchasing
decision . The
International Communication and Public Relation firm Weber Shandwick in
November 2011.
Lucia Gatti, Albert Caruana, and Ivan Snehota. 2012. The Effect Corporate
Reputation, Perceived CSR and Perceived Quality on Intention to Buy:
Implications for Brand Management.
Ronald J. Burke, Graeme Martin and Cary L.Cooper. Corporate Reputation
Managing, Opportunities and Threats. GOWER
Ronald L. Hess Jr. 2008. The impact of firm reputation and failure severity on
customers' responses to service failures. Journal of Services Marketing,
Vol. 22 Iss: 5, pp.385 – 398.
Weber Shandwick. 2012. Corporate reputation an increasingly important factor
in making a purchasing decision. Study The Company Behind the Brand:
Trust in Reputation. Corporate Excellence and contains references.
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Yoon, Eunsang, Hugh J. Guffey, and Valerie Kijewski 1993. The Effects of
Information and Company Reputation on Intentions to Buy a Business
Service. Journal of Business Research, 27, 215-228.
WEBSITE
www.berniaga.com
www.the-marketeers.com diakses 23 Desember 2012
http://www.apjii.or.id diakses 25 Juli 2013
www.alexa.com
http://tekno.kompas.com
www.topbrand-award.com diakses 16 september 2012
http://id.wikipedia.org/wiki/Perdagangan_elektronik
Irna Andriani, 2014
Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com
(studi pada pembeli situs jual beli berniaga.com pt.701search)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu