0700711084 Ricky Renata 0700714180 Wahyuni 0700714413 Kelas : 07 PAM ABSTRAK - ANALISIS DAN PERANCANGAN KNOWLEDGE REPOSITORY SYSTEM PADA DIVISI OPERASIONAL PT. BAYU BUANA, TBK - Binus e-Thesis

  Jurusan Sistem Informasi Program Studi Sistem Informasi

  Skripsi Sarjana Komputer Semester Ganjil tahun 2006/2007

  

ANALISIS DAN PERANCANGAN KNOWLEDGE REPOSITORY SYSTEM

PADA DIVISI OPERASIONAL PT. BAYU BUANA TBK.

  

Ricky Wilsen 0700711084

Ricky Renata 0700714180

Wahyuni 0700714413

  

Kelas : 07 PAM

ABSTRAK

  PT. Bayu Buana Tbk. merupakan perusahaan yang bergerak dibidang jasa pariwisata. Penelitian PT Bayu Buana Tbk. bertujuan untuk mengindentifikasikan dan menganalisa kebutuhan Knowledge Management dalam divisi operasional dan membuat suatu Knowledge Repository System. Penulisan skripsi ini menggunakan metode analisis industri, analisis strategi dan metode perancangan, serta menentukan Knowledge goal dan Knowledge identification. Agar Knowledge Management yang dihasilkan bersifat strategis yang dapat berguna bagi perusahaan untuk dapat meningkatkan aset intelektual karyawan. Knowledge Management diperlukan untuk menghasilkan pengetahuan yang berguna, baik dalam mencari solusi dari setiap permasalahan yang dihadapi, mengetahui tingkat kemampuan dari masing-masing karyawan yang berguna untuk pengembangan perusahaan. Dengan adanya Knowledge Management ini diharapkan perusahaan dapat lebih memaksimalkan kinerja karyawan dan memperoleh competive advantages yang lebih baik. Kata Kunci

  

Knowledge Management , Knowledge Repository System, Knowledge, Divisi

Operational

  PRAKATA

  Puji syukur kepada Tuhan Yang Maha Esa atas terselesaikannya penulisan skripsi dengan judul “Analisa dan Perancangan Knowledge Repository System pada Divisi Operasional PT. Bayu Buana“ ini dapat diselesaikan melalui serangkaian kerjasama antara penulis dengan dosen pembimbing dan pihak universitas.

  Dalam penyusunan skripsi ini penulis telah memperoleh bantuan, dorongan, semangat, dan dukungan dari berbagai pihak baik secara langsung maupun tidak langsung sehingga penulis dapat menyelesaikan karya ilmiah ini dengan baik.

  Pada kesempatan ini penulis juga ingin menyampaikan rasa terima kasih yang sebesar- besarnya kepada:

  1. Tuhan Yang Maha Esa 2.

  Keluarga kami yang telah memberikan dukungan moril dan materiil 3. Bapak Prof. Dr. Gerardus Polla, M.App.Sc., selaku Rektor Universitas Bina Nusantara, Jakarta.

  4. Bapak Siswono, S.Kom., MM., selaku Ketua Jurusan Sistem Informasi.

  5. Bapak Win Ce, S.Kom., MM., selaku Dosen Pembimbing yang telah memberikan bimbingan dalam penyusunan skripsi ini.

  6. Ibu Sri Siswanti, selaku Manajer dan seluruh staff PT. Bayu Buana Tbk. yang telah berkenan memberikan data – data serta informasi yang dibutuhkan

  7. Para dosen dan staff pengajar di Universitas Bina Nusantara yang telah memberikan dan mengajar penulis sejak menduduki bangku Universitas.

  8. Semua pihak yang membantu memberikan dukungan, bantuan, dan saran dalam penyusunan skripsi ini.

  Akhir kata, penulis berharap agar skripsi ini dapat memberikan manfaat bagi semua pihak yang berkepentingan dan dapat dijadikan masukan untuk pengembangan ilmu pengetahuan dan teknologi informasi.

  Jakarta, Januari 2007 Penulis

  DAFTAR ISI

  Halaman Judul Luar ..........................................................................................................i Halaman Judul Dalam.......................................................................................................ii Halaman Persetujuan Hardcover......................................................................................iii Abstrak.............................................................................................................................iv Prakata...............................................................................................................................v Daftar Isi...........................................................................................................................vi Daftar Tabel....................................................................................................................xiv Daftar Gambar.................................................................................................................xv Daftar Lampiran.............................................................................................................xxi BAB 1 PENDAHULUAN.

  1.1 Latar Belakang………...............................................................................1

  1.2 Ruang Lingkup……..................................................................................2

  1.3 Tujuan dan Manfaat……….......................................................................2

  1.4 Metodologi……........................................................................................3

  1.5 Sistematika Penulisan………....................................................................5

  BAB 2 LANDASAN TEORI

  2.1 Teori Umum..............................................................................................7

  2.1.1 Definisi Internet.............................................................................7

  2.1.2 Database........................................................................................7

  2.1.2.1 Pengertian Database..........................................................7

  2.1.2.2 Pengertian Relational Database........................................8

  2.1.3 Pengertian Knowledge Base ..........................................................9

  2.1.3.1 Pengertian Knowledge.......................................................9

  2.1.3.2 Eksplicit dan tacit Knowledge...........................................9

  2.1.4 Knowledge Management (KM)...................................................12

  2.1.4.1 Pengertian Knowledge Management...............................12

  2.1.4.2 Tujuan Penerapan KM.....................................................12

  2.1.4.3 Knowledge Network System............................................13

  2.2 Teori Khusus...........................................................................................14

  2.2.1 Knowledge Management Process................................................14

  2.2.2 Knowledge Repository.................................................................18

  2.2.2.1 Pengertian Knowledge Repository...................................18

  2.2.2.2 Mengembangkan Knowledge Repository........................19

  2.2.3 Sasaran pada 3 level....................................................................20

  2.2.4 Knowledge Map...........................................................................22

  2.2.5 Pengertian Analisis Lima Daya Porter........................................23

  2.2.6 Value Network Analysis...............................................................27

  2.2.6.1 Definisi Value Network...................................................27

  2.2.6.2 Inti Proses Value Network...............................................28

  2.2.7 SWOT .........................................................................................31

  2.2.7.1 Pengertian SWOT............................................................31

  2.2.7.2 Matriks SWOT................................................................32

  2.2.7.2.1 Matriks Faktor Strategi Eksternal………….…34 2.2.7..2.2 Matriks Faktor Strategi Internal……………..34

  2.2.7.3 Diagram Analisis SWOT.................................................35

  2.2.8 Object Oriented Analysis and Design (OOAD)..........................36

  2.2.8.1 Class Diagram .................................................................36

  2.2.8.2 Use Case Diagram...........................................................37

  2.2.8.3 Sequence Diagram...........................................................39

  BAB 3 ANALISIS SISTEM

  3.1 Sekilas Prerusahaan….............................................................................41

  3.1.1 Profil Perusahaan.........................................................................41

  3.1.2 Struktur Organisasi......................................................................42

  3.1.3 Visi dan Misi Perusahaan............................................................51

  3.2 Analisis Strategi Perusahaan……………...............................................51

  3.2.1 Analisis Industri...........................................................................51

  3.2.2 Analisis Value Network ...............................................................58

  3.2.3 Analisis SWOT............................................................................65

  3.2.4 Analisis Matriks Faktor Strategi Internal....................................68

  3.2.5 Analisis Matrix Faktor Strategi Eksternal...................................69

  3.2.6 Hasil Analisis SWOT..................................................................70

  3.2.7 Matrix SWOT..............................................................................71

  3.3 Analisis Knowledge Goals......................................................................72

  3.3.1 Strategi Perusahaan.....................................................................72

  3.3.2 Normative, Strategic dan Operational Knowledge Goals...........74

  3.4 Identifikasi Knowledge Perusahaan PT. BAYU BUANA......................75

  3.4.1 Analisis Knowledge Berdasarkan Struktural...............................75

  3.4.2 Analisis Knowedge Berdasarkan Fungsional..............................77

  3.4.3 Analisis Knowledge Berdasarkan Behaviour..............................78

  3.5 Rumusan Masalah...................................................................................79

  3.6 Usulan Pemecahan Rumusan Masalah....................................................80

  BAB 4 PERANCANGAN SISTEM

  4.1 Kerangka Kerja........................................................................................81

  4.2 Pemetaan Fitur.........................................................................................82

  4.3 Penjelasan Fitur.......................................................................................84

  4.4 Strukturisasi Informasi…........................................................................89

  4.5 Pengelompokan Informasi……………………….................................101

  4.6 Class Diagram ………………………………………………..……….108

  4.7 Use Case Diagram ................................................................................109

  4.8 Sequence Diagram ………………………………………...……….….118

  4.8.1 Sequence Change Password ………………………………......119

  4.8.2 Sequence View News ………………………………………….120

  4.8.3 Sequence Mengelola News........................................................121

  4.8.4 Sequence Mengelola Personal Schedule...................................122

  4.8.5 Sequence View staff Schedule ............................................... ...123

  4.8.6 Sequence View Announcement .................................................124

  4.8.7 Sequence Mengelola Announcement.........................................125

  4.8.8 Sequence View Notilen meeting.................................................126

  4.8.9 Sequence Mendokumentasikan meeting....................................127

  4.8.10 Sequence View Job Description................................................128

  4.8.11 Sequence Mendokumentasikan Job Description.......................129

  4.8.12 Sequence View Personal Information.......................................130

  4.8.16.6 Edit Airline ........................................................141

  4.8.19 Sequence Mendokumentasikan prolem and solution................154

  4.8.18 Sequence View Problem and Solution.......................................153

  4.8.17 Sequence Mengelola Discussion Forum...................................151 4.8.17.1 oleh Karyawan, Manager dan Operator...........151 4.8.17.2 oleh operator.....................................................152

  4.8.16.15 Delete Corporate Costumer ..............................150

  4.8.16.14 Delete Personal Costumer.................................149

  4.8.16.13 Delete Operator Tour ........................................148

  4.8.16.12 Delete Hotel .......................................................147

  4.8.16.11 Delete Airline ....................................................146

  4.8.16.10 Edit Corporate Costumer .................................145

  4.8.16.9 Edit Personal Costumer....................................144

  4.8.16.8 Edit Operator Tour ............................................144

  4.8.16.7 Edit Hotel ...........................................................142

  4.8.16.5 Add Corporate Costumer..................................140

  4.8.13 Sequence Mendata karyawan....................................................131

  4.8.16.4 Add Personal Costumer.....................................139

  4.8.16.3 Add Operator Tour ............................................138

  4.8.16.2 Add Hotel ...........................................................137

  4.8.16.1 Add Airline.........................................................136

  4.8.16 Sequence Mendata Contact Person...........................................136

  4.8.15.5 View Contact Person Corporate Costumer.......135

  4.8.15.4 View Contact Person Personal Costumer.........134

  4.8.15.3 View Contact Person Operator Tour................134

  4.8.15.2 View Contact Person Hotel ...............................133

  4.8.15.1 View Airline ...................................................... 133

  4.8.15 Sequence View Contact Person.................................................133

  4.8.14 Sequence Search Expertise........................................................132

  4.8.20 Sequence Mendokumentasikan prolem and solution................155

  4.8.21 Sequence Mendokumentasikan Event.......................................156

  4.9.13 Layar Add Event………..…………………………………….169

  4.9.27 Layar Notilen Detail………………….……………………….183

  4.9.26 Layar View Notilen(by status)……….……………………......182

  4.9.25 Layar Menu Notilen ………….……………………………......181

  4.9.24 Layar Add Announcement………….…………………….......180

  4.9.23 Layar Delete Announcement………….……………………….179

  4.9.22 Layar Edit Announcement..………….………………………..178

  4.9.21 Layar View Announcement(Detail).….……………………….177

  4.9.20 Layar View Announcement………….…….…………………..176

  4.9.19 Layar Menu Announcement ………….………………………..175

  4.9.18 Layar View staff Schedule(to do list)….………………………174

  4.9.17 Layar View staff Schedule(calendar)….………………………173

  4.9.16 Layar Search Schedule.…..…………………………………...172

  4.9.15 Layar View Schedule(Result)..………………………………...171

  4.9.14 Layar Add Task……...…..…………………………………….170

  4.9.12 Layar View Schedule…..………………………………….......168

  4.8.22 Sequence View Reward..............................................................156

  4.9.11 Layar Menu Schedule…..……………………………………..167

  4.9.10 Layar Delete News…….………………………………………166

  News……….………………………………………165

  Add

  4.9.9 Layar

  4.9.8 Layar Edit News……….……………………………………...164

  4.9.7 Layar View News Detail………………………………………163

  4.9.6 Layar View News……………………………………………...162

  4.9.5 Layar News ……………………………………………….......161

  4.9.4 Layar Remainder ……………………………………………...160

  4.9.3 Layar Home ………………………………………………......159

  4.9.2 Layar Change Password …………...…………………………158

  4.9.1 Layar Login …………...……………………………………...157

  4.9 Rancangan Layar……………………………………………………...157

  4.9.28 Layar Notilen by Type of Meeting…...……………………….184

  4.9.29 Layar Notilen Detail(Result)………….………………………185

  4.9.30 Layar Notilen………………….………………………186

  Search

  4.9.31 Layar Edit Notilen…………………….………………………187

  4.9.32 Layar Delete Notilen………………….……………………….188

  4.9.33 Layar Add Notilen...………………….………………………..189

  4.9.34 Layar Menu Job Description…………………………….........190

  4.9.35 Layar Search Job Descriptions……………………………….191

  4.9.36 Layar View Job Description…………………………………..192

  4.9.37 Layar Edit Job Description…………………………………...193

  4.9.38 Layar Delete Job Description…………………………………194

  4.9.39 Layar Add Job Description……………………………………195

  4.9.40 Layar Menu Directories………………………………………196

  4.9.41 Layar Menu Personal Information……………………............197

  4.9.42 Layar View Personal Information…………………………….198

  4.9.43 Layar Add Personal Information…………………….………..199

  4.9.44 Layar Form Filled Skill……………………………………….200

  4.9.45 Layar Knowledge Map…………………………………..........201

  4.9.46 Layar Search Personal Information…………………………..202

  4.9.47 Layar Menu Contact Person………………………………….203

  4.9.48 Layar Contact Person………………………………………....204

  4.9.49 Layar View Contact Person Airlines…………..……………...205

  4.9.50 Layar View Detail Contact Person Airlines………..………....206

  4.9.51 Layar Search Contact Person…………………………………207

  4.9.52 Layar Edit Airline………………………………….…..……...208

  4.9.53 Layar Add Airline………………………………….…..……...209

  4.9.54 Layar Kategori Hotel……………………………….................210

  4.9.55 Layar View Hotel………………………………………...........211

  4.9.56 Layar View Hotel Detail………………………………............212

  4.9.57 Layar Edit Hotel………………………………………...……213

  4.9.58 Layar Add Hotel…………………………………………...….214

  4.9.59 Layar Operator Tour………………………………………….215

  4.9.60 Layar View Detail Operator Tour…………………………….216

  4.9.61 Layar Edit Operator Tour……………….…………………....217

  4.9.62 Layar Add Operator Tour……………………………………..218

  4.9.63 Layar Operator Tour Detail…………………………………..219

  4.9.64 Menu Contact Person Costumer……………………………..220

  4.9.65 LayarView Personal Costumer……………………………….221

  4.9.66 Layar View Personal Costumer Detail……………………….222

  4.9.67 Layar Edit Personal Costumer………………………..............223

  4.9.68 Layar Add Personal Costumer………………………..............224

  4.9.69 Layar View Corporate Costumer……………………………..225

  4.9.70 Layar View Corporate Costumer Detail……………………...226

  4.9.71 Layar Add Corporate Costumer……………………................227

  4.9.72 Layar Discussion Forum……………………………………..228

  4.9.73 Layar View Discussion Forum………………………………..229

  4.9.74 Layar Add Topic………………………………………………230

  4.9.75 Layar Result Posting…………………………………………..231

  4.9.76 Layar Reply Topic……………………………………………..232

  4.9.77 Layar View Topic……………………………………………..233

  4.9.78 Layar Delete Topic – Discussion Forum……………………..234

  4.9.79 Layar Menu Knowledge Library……………………………..235

  4.9.80 Layar Kategori Knowledge Library…………………………..236

  4.9.81 Layar Subkategori Knowledge Library…………………….....237

  4.9.82 Layar Result/Content Knowledge Library……….....................238

  4.9.83 Layar View Content Problem & Solution –

  Knowledge Library …………………………………...............239

  4.9.84 Layar Add Knowledge – Problem & Solution………………...240

  4.9.85 Layar View New Knowledge…………………………………..241

  4.9.86 Layar Open New Knowledge…………………………………242

  4.9.87 Layar Send to Library…………………………………………243

  4.9.88 Layar Category Documentation………………………………244

  4.9.89 Layar Subcategory Documentation…………………………...245

  4.9.88 Layar Add Documentation…………………………………….246

  4.9.89 Layar Reward…………………………………………………247

  4.9.90 Layar Reward Detail………………………………………….248

  4.9.10 Rencana Implementasi……….……………………………………..…249

  BAB 5 SIMPULAN DAN SARAN

  5.1 Simpulan............................................................................................................252

  5.2 Saran..................................................................................................................253

  

DAFTAR PUSTAKA..................................................................................................254

RIWAYAT HIDUP.....................................................................................................256

LAMPIRAN PROGRAM……...…………………………………………..……L1-L91

LAMPIRAN KUISIONER…………………………………………………………L92

FOTOCOPY SURAT SURVEI

  

DAFTAR TABEL

Tabel 4.8 Required and Non-required field Job Description ..................................91Tabel 4.20 Required and Non-required field Reward.............................................100Tabel 4.19 Required and Non-required field Documentation.................................100Tabel 4.18 Required and Non-required field Problem and Solution........................99Tabel 4.17 Required and Non-required field Discussion Forum..............................98Tabel 4.16 Required and Non-Required Corporate Costumer.................................97Tabel 4.15 Required and Non-required field Personal Costumer............................97Tabel 4.14 Required and Non-Required Field Operator Tour.................................96Tabel 4.13 Required and Non-Required Field Airlines............................................96Tabel 4.12 Required and Non-required field Hotel..................................................95Tabel 4.11 Required and Non-Required field form skill...........................................93Tabel 4.10 Required and Non-Required field Knowledge Map ................................92Tabel 4.9 Required and Non-required field Personal Information .........................92Tabel 4.7 Required and Non-Required field Action Plan ........................................91Tabel 2.1 Masalah Knowledge pada tingkat sasaran yang berbeda.........................21Tabel 4.6 Required and Non-required field Notilen ................................................90Tabel 4.5 Required and Non-required field Announcement ....................................90

  ..................................................89

  Required and Non-Required To Do List

  Tabel 4.4

Tabel 4.3 Required and Non-Required field Schedule ............................................89Tabel 4.2 Required and Non-required field News ...................................................89Table 4.1 Pemetaan Fitur.........................................................................................83Tabel 3.4 Matrix SWOT .........................................................................................71Tabel 3.3 Faktor Eksternal SWOT..........................................................................69Tabel 3.2 Faktor Internal SWOT.............................................................................68Tabel 3.1 Support Value Network Diagram PT. Bayu Buana…………………….59Tabel 2.2 Matrix SWOT..........................................................................................33Tabel 4.21 Jadwal Implementasi………………………………………………….251

  

DAFTAR GAMBAR

Gambar 2.1 Process Knowledge Convertion..............................................................11Gambar 2.2 Knowledge Management Process ............................................................18Gambar 2.3 Knowledge Topography ...........................................................................23Gambar 2.4 Model Kompetitif Porter.........................................................................24Gambar 2.5 Value Network Diagram ..........................................................................30Gambar 2.6 Analisis SWOT........................................................................................35Gambar 2.7 Notasi untuk Class Diagram...................................................................37Gambar 2.8 Notasi untuk Use Case Diagram.............................................................39Gambar 2.9 Notasi untuk Sequence Diagram.............................................................40Gambar 3.1 Struktur Organisasi..................................................................................43Gambar 3.2 Model Kompetitif Porter.........................................................................52Gambar 3.3 Primary Value Network Diagram PT. Bayu Buana Travel....................60Gambar 3.4 Value Output Divisi Operational .............................................................65Gambar 3.5 Diagram Analisis SWOT.........................................................................70Gambar 3.6 Strategi Perusahaan berdasarkan SWOT.................................................74Gambar 3.7 Normative, Strategic and Operational Knowledge Goals…...…………74Gambar 4.1 Kerangka Kerja........................................................................................81Gambar 4.2 Class Diagram.......................................................................................108Gambar 4.3 Use Case Diagram................................................................................109Gambar 4.4 Sequence Change Password..................................................................119Gambar 4.5 Sequence View News.............................................................................120Gambar 4.6 Sequence Mengelola News....................................................................121Gambar 4.7 Sequence Mengelola personal Schedule................................................122Gambar 4.8 Sequence View staff Schedule ..............................................................123Gambar 4.9 Sequence View Announcement .............................................................124Gambar 4.10 Sequence Mengelola Announcement.....................................................125Gambar 4.11 Sequence View Notilen meeting............................................................126Gambar 4.12 Sequence Mendokumentasikan meeting...............................................127Gambar 4.13 Sequence View Job Description............................................................128Gambar 4.14 Sequence Mendokumentasikan Job Description..................................129Gambar 4.15 Sequence View Personal Information...................................................130Gambar 4.16 Sequence Mendata karyawan................................................................131Gambar 4.17 Sequence Search Expertise...................................................................132Gambar 4.18 View Contact Person Airline.................................................................133Gambar 4.19 View Contact Person Hotel...................................................................133Gambar 4.20 View Contact Person Operator Tour....................................................134Gambar 4.21 View Contact Person Personal Costumer.............................................134Gambar 4.22 View Contact Person Corporate Costumer...........................................135Gambar 4.23 Sequence Mendata Contact Person Airline (Add).................................136Gambar 4.24 Sequence Mendata Contact Person Hotel.............................................137Gambar 4.25 Sequence Mendata Contact Person Operator Tour..............................138Gambar 4.26 Sequence Mendata Contact Person Personal Costumer.......................139Gambar 4.27 Sequence Mendata Contact Person Corporate Costumer.....................140Gambar 4.28 Sequence Mendata Contact Person Airline (Edit).................................141Gambar 4.29 Sequence Mendata Contact Person Hotel (Edit)...................................142Gambar 4.30 Sequence Mendata Contact Person Operator Tour (Edit)....................143Gambar 4.31 Sequence Mendata Contact Person Personal Costumer (Edit).............144Gambar 4.32 Sequence Mendata Contact Person Corporate Costumer (Edit)..........145Gambar 4.33 Sequence Mendata Contact Person Airline (Delete).............................146Gambar 4.34 Sequence Mendata Contact Person Hotel (Delete)...............................147Gambar 4.35 Sequence Mendata Contact Person Operator Tour (Delete)................148Gambar 4.36 Sequence Mendata Contact Person Personal Costumer (Delete).........149Gambar 4.37 Sequence Mendata Contact Corporate Costumer (Delete)...................150Gambar 4.38 Sequence Mengelola Discussion Forum oleh karyawan, manager dan

  Operator ................................................................................................151

Gambar 4.39 Sequence Mengelola Discussion Forum oleh operator.........................152Gambar 4.40 Sequence View Problem and Solution...................................................153Gambar 4.41 Sequence mendokumentasikan problem and solution...........................154Gambar 4.42 Sequence View event..............................................................................155Gambar 4.43 Sequence Mendokumentasikan Event...................................................156Gambar 4.44 Sequence View Reward..........................................................................156Gambar 4.45 Layar Login untuk karyawan, manager dan Operator..........................157Gambar 4.46 Layar Change Password untuk karyawan, manager dan Operator......158Gambar 4.47 Layar untuk karyawan, manager dan Operator....................................159Gambar 4.48 Layar untuk karyawan dan manager.....................................................160Gambar 4.49 Layar menu pilihan News untuk operator.............................................161Gambar 4.50 Layar View News untuk karyawan, manager dan Operator.................162Gambar 4.51 Layar News Detail untuk karyawan, manager dan Operator…...........163Gambar 4.52 Layar Edit News untuk Operator .........................................................164Gambar 4.53 Layar Add News untuk Operator..........................................................165Gambar 4.54 Layar Delete News untuk Operator .....................................................166Gambar 4.55 Layar menu Schedule untuk operator dan manager.............................167Gambar 4.56 Layar View Schedule untuk karyawan, manager dan operator............168Gambar 4.57 Layar Add Calender untuk karyawan, manager dan operator..............169Gambar 4.58 Layar Add To Do List untuk karyawan, manager dan operator ..........170Gambar 4.59 Layar View Schedule untuk karyawan, manager dan operator ............171Gambar 4.60 Layar input View Staff Schedule untuk Manager dan Operator...........172Gambar 4.61 Layar View staff Schedule - Calender untuk Manager dan

  Operator ............................................................................................... 174

Gambar 4.62 Layar View Staff Schedule - To Do List untuk manager dan

  Operator ...............................................................................................174

Gambar 4.63 Layar menu Announcement untuk Operator ........................................175Gambar 4.64 Layar View Announcement untuk karyawan, manager dan

  Operator.. ..............................................................................................176

Gambar 4.65 Layar View Announcement Detail untuk karyawan, manager dan

  Operator ...............................................................................................177

Gambar 4.66 Layar Edit Announcement untuk karyawan, manager dan Operator....178Gambar 4.67 Layar Delete Announcement untuk Operator .......................................179Gambar 4.68 Layar Add Announcement untuk Operator ...........................................180Gambar 4.69 Layar menu Notilen untuk Operator.....................................................181Gambar 4.70 Layar View Notilen by Status untuk karyawan, manager dan

  Operator ................................................................................................182

Gambar 4.71 Layar View Notilen Detail by status untuk karyawan,

  manager dan Operator…………...…………………………………….183

Gambar 4.72 Layar View Notilen by type of meeting untuk karyawan,

  manager dan Operator…………............................................................184

Gambar 4.73 Layar View Notilen Detail by type of meeting untuk karyawan,

  Manager dan Operator..........................................................................185

Gambar 4.74 Layar Search Edit dan Delete Notilen untuk Operator.........................186Gambar 4.75 Layar Edit Notilen untuk Operator ......................................................187Gambar 4.76 Layar Delete Notilen untuk operator....................................................188Gambar 4.77 Layar Add Notilen untuk Operator.......................................................189Gambar 4.78 Layar menu Job Description untuk Operator.......................................190Gambar 4.79 Layar Search Job Description untuk karyawan, manager dan

  Operator ................................................................................................191

Gambar 4.80 Layar View Job Description untuk karyawan, manager dan

  Operator… .............................................................................................192