S MPP 1002136 Bibliography
DAFTAR PUSTAKA
Anderson dan Vince, 2000. Strategic Marketing Management. New York :
Houghton Miflin Company
Aaker, David A. Kumar dan Day. 2004, Marketing Research , 8th Edition. John
Willey dan Sons, United State of America
Abdul Rahim Abu Bakar. 2009. Distinctive Capabilities and Strategic Thrusts of
Malaysia’s Institutions of Higher Learning. International journal of
marketing studies. Vol 1-No. 2
Agus Sulastiyono. (2008). Manajemen Penyelenggara Hotel. Bandung: Alfabeta
Asep Hermawan, 2006. Penelitian Bisnis Paradigma Kuantitatif, Jakarta: PT
Gramedia Widia Sarana Indonesia
-------. 2009. Penelitian Bisnis Paradigma Kuantitatif. Jakarta: Kompas
Gramedia
Basu, Swastha DH., Irawan. 2008. Manajemen Pemasaran Modern, Edisi
Kedua, Cetakan Ke-tigabelas, Yogyakarta: Liberty Offset
Buchari Alma. 2007. Manajemen Pemasaran dan pemasaran Jasa, 2007,
penerbit Alfabeta, Bandung
Chan, Wa. K. et al. 2010. “Is Customer Participation in Value Creation a
Double-Edged Sword? Evidence from Professional F inancial
ServicesAcross Cultures”. Journal of Marketing. 74, 46-64
Clinton. 2012. F ront Office Employee Psychological Empowerment and Service
Quality in Singapore Luxury Hotel Industry. Journal Business and
Management
Cooper and Schindler, 2008, Business Research Methods (10th) Edition. New
York: Mc. Graw Hill- Education
-------.2011. Business Research Methods.(11th) Edition. New York: McGrawHill International Edition
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
152
Cravens, Piercy. 2009. Strategic Marketing . New York USA: McGraw-Hill
Education
-------.2013. Strategic Marketing, tenth edition . McGraw-Hill International
Edition
Dantes, Nyoman. 2012. Metode Penelitian. Yogyakarta: Andi yogyakarta
David Rainey. 2005. Product Innovation . Published in the United States of
America by Cambridge Universuty Press, New York
Evans, Nigel, David Campbell & George Stonehouse. 2003. Strategic
Management for Travel and Tourism. Oxford: Butterworth-Heinemann
Fandy Tijptono. 2005. Pemasaran Jasa . Malang Bayumedia Publishing
-------.SE, Gregorius Chandra, Dadi Adriana. 2008. Pemasaran strategik.
Penerbit: ANDI Yogyakarta 2008
Gaspersz, Vincent. 1998. Production Planning and Inventory Control. Jakarta:
Gramedia Pustaka Utama
George S. Day. 1994. The Capabilities of Market-Driven Organizations, Journal
of Marketing , 37-52 vol.58
Handoko. (2000). Manajemen Personalia dan Sumber Daya Manusia. Edisi
Kedua. Yogyakarta: Penerbit BPPE
Helena. 2005. Customer Value Creation Using Analysis Perceived Performance
Husein, Umar. 2006. Riset Pemasaran dan Perilaku Konsumen. Jakarta: PT.
Gramedia Pustaka Utama
-------.2008. Metode Penelitian untuk Skripsi dan Tesis Bisnis . Jakarta:
Rajagrafindo Persada.
Julia. 2007. Hospitality Market Opportunities for The Business Market Segment
in Borlange. MA Europan Tourism Management, Pp. 1-122
John Dalton. 2005. Reputation Management: A Holistic Business Tool
Kays John. 1997. Do you have the right distinctive capabilities ? hal 17-19
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
153
Kim Man. 2009. The Relationship between Distinctive Capabilities, Strategy
Types, Environment and the Export Performance of Small and MediumSized Enterprises of the Malaysian Manufacturing Sector, University
Malaysia Sabah, Malaysia (205-223)
Keller, Kevin Lane. 2008. Strategic Brand Management (Building, Measuring,
and Managing Brand Equity). New Jersey: Pearson Prentice Hall
Kotler, Philip and Kevin Lane Keller. 2012. Marketing Management 14th
Editions. New Jersey: Prentice Hall
-------.and Gary Armstrong. 2012, Principle of Marketing, 14 Edition . Pearson
Internasional Edition, New Jersey: Pearson Prentice Hall
Kuncoro, Mudrajat. Supomo, Bambang. 2007. Metode Kuantitatif, Teori dan
Aplikasi untuk Bisnis dan Ekonomi. Yogyakarta.
Leonard G. Love. 1999. Distinctive Competencies and Competitive Advantage: A
Study- of Small Independent Retailers. Department of Management
College of Business Administration
Lestari, Endah. 2011. Pemasaran Strategik-Bagaimana meraih keunggulan
kompetitif, Penerbit: Graha Ilmu, Yogyakarta
Malhotra, K. Naresh. 2009. Riset Pemasaran Pendekatan Terapan, Jilid 1,
Jakarta: PT. Indeks.
Marty, Oesman Y. 2010. Sukses Mengelola Marketing Mix , Crm, Customer
Value dan Customer Dependecy (Kasus Pada Pemasaran Shopping
Center). Bandung: Alfabeta
Mifta Huda. 2012. Faktor yang Mempengaruhi Konsumsi
Monroe, K. 2002, Pricing – Making Profitable Decision , 3rd ed., McGraw Hill,
New York
Pabundu, Tika. 2006. Metodologi Riset Bisnis. Jakarta: PT. Bumi Askara
Percy, Larry. 2008. Strategic Integrated Marketing Communication . Burlington:
ElsevierInc
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
154
Rangkuti, Freddy. 2004. F lexible marketing - Teknik agar Tetap Tumbuh dalam
Situasi Bisnis yang Bergejolak & Analisis Kasus . PT. Gramedia Pustaka
Utama, Jakarta
Schiffman, Leon, & Kanuk, Leslie. 2007. Consumer Behaviour 9th
Prentice Hall
Edition.
Seyani, Adelia. (2011). Persepsi Karyawan Holiday Inn Resort Batam
terhadap Corporate Image Melalui Employer Branding. Bandung: UPI
Silalahi, Ulber. 2009. Metode Penelitian Sosial. Penerbit: Refika Aditama
Smith, Brock.J. 2007. “Customer Value Creation: A Practical Framework”.
Journal of Marketing Theory and Practice”. 15, (1), 1-18
Sugiyono. 2010. Metode Penelitian Kuantitatif, Kualitatif, dan R&D.
Bandung: Alfabeta
-------.2013. Memahami Penellitian Kualitatif. Alfabeta: Bandung.
Thamrin Abdullah dan Francis Tantri, 2012. Manajemen Pemasaran Jasa .
Jakarta: Rajawali Pers
Thomson. 2006. Building competitive advantage . South Western 2006
Ulber Silalahi, 2009. Metode Penelitian Sosial, PT Refika Aditama, Bandung.
Uma Sekaran. 2006. Metodologi Penelitian untuk Bisnis. Jakarta: PT Rhineja
Cipta
-------. 2008. Metodologi Penelitian untuk Bisnis , Edisi 4. Yogyakarta: Salemba
Venugopal, 20. Marketing Management - A Decision-making Approach.
Response Books SAGE Publications India Pvt Ltd, New Delhi
Walters, D., 2002, “Operations Strategy”, Palgrave Macmillan
Woodall, T., 2003. Conceptualising "value for the customer": an attributional,
structural and dispositional analysis . Academy of Marketing Science
Review
Wong, Lun-Hsien. et al. 2010. “The effects of Service Encounter and
Experential Value on Consumer Purchasing Behavior”. 2. 59-68.
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
155
Zeithaml Valerie A., Bitner Mary Jo, Gremler Dwayne D.,2013, Service
Marketing 6th edition, McGraw Hill Higher Education
Website
http://jabar.bps.go.id/publikasi/statistik-hotel-dan-akomodasi-lainnya-di-jawabarat-2013 ( diakses pada 25/01/2014, 21:00 WIB)
http://www.bisnis-jabar.com/index.php/berita/outlook-2014-industri-perhotelanmasih-agresif. (diakses pada 25/01/2014, 21:25 WIB)
http://travel.detik.com/read/2012/10/22/173524/2069624/1382/ketika-persainganhotel-di-bandung- makin-keras. (diakses pada 25/01/2014, 22:00)
http://www.prfmnews.com/?cmd=info&tmplt=2&vr=2036&pos=artikel&scat=4.
(diakses pada 25/01/2014, 22:10 WIB)
http://id.voi.co.id/voi-komentar/4454-memanfaatkan-momentum-pertumbuhaninvestasi-perhotelan-di-indonesia (diakses pada 27/01/2014, 22:05 WIB)
http://www.antaranews.com/berita/385887/easb%E2%84%A2-merespon-positifpertumbuhan-perhotelan-dan-pariwisata (diakses pada 27/01/2014, 22:15 WIB)
http://www.bps.go.id/menutab.php?tabel=1&kat=2&id_subyek=16.
5/02/2014, 22:00 WIB)
(diakses
pada
http://travel.kompas.com/read/2014/02/04/0927583/Tahun.2014.Sektor.Pariwisata
.Makin.Cerah (diakses pada 12/02/2014, 20:00 WIB)
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Anderson dan Vince, 2000. Strategic Marketing Management. New York :
Houghton Miflin Company
Aaker, David A. Kumar dan Day. 2004, Marketing Research , 8th Edition. John
Willey dan Sons, United State of America
Abdul Rahim Abu Bakar. 2009. Distinctive Capabilities and Strategic Thrusts of
Malaysia’s Institutions of Higher Learning. International journal of
marketing studies. Vol 1-No. 2
Agus Sulastiyono. (2008). Manajemen Penyelenggara Hotel. Bandung: Alfabeta
Asep Hermawan, 2006. Penelitian Bisnis Paradigma Kuantitatif, Jakarta: PT
Gramedia Widia Sarana Indonesia
-------. 2009. Penelitian Bisnis Paradigma Kuantitatif. Jakarta: Kompas
Gramedia
Basu, Swastha DH., Irawan. 2008. Manajemen Pemasaran Modern, Edisi
Kedua, Cetakan Ke-tigabelas, Yogyakarta: Liberty Offset
Buchari Alma. 2007. Manajemen Pemasaran dan pemasaran Jasa, 2007,
penerbit Alfabeta, Bandung
Chan, Wa. K. et al. 2010. “Is Customer Participation in Value Creation a
Double-Edged Sword? Evidence from Professional F inancial
ServicesAcross Cultures”. Journal of Marketing. 74, 46-64
Clinton. 2012. F ront Office Employee Psychological Empowerment and Service
Quality in Singapore Luxury Hotel Industry. Journal Business and
Management
Cooper and Schindler, 2008, Business Research Methods (10th) Edition. New
York: Mc. Graw Hill- Education
-------.2011. Business Research Methods.(11th) Edition. New York: McGrawHill International Edition
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
152
Cravens, Piercy. 2009. Strategic Marketing . New York USA: McGraw-Hill
Education
-------.2013. Strategic Marketing, tenth edition . McGraw-Hill International
Edition
Dantes, Nyoman. 2012. Metode Penelitian. Yogyakarta: Andi yogyakarta
David Rainey. 2005. Product Innovation . Published in the United States of
America by Cambridge Universuty Press, New York
Evans, Nigel, David Campbell & George Stonehouse. 2003. Strategic
Management for Travel and Tourism. Oxford: Butterworth-Heinemann
Fandy Tijptono. 2005. Pemasaran Jasa . Malang Bayumedia Publishing
-------.SE, Gregorius Chandra, Dadi Adriana. 2008. Pemasaran strategik.
Penerbit: ANDI Yogyakarta 2008
Gaspersz, Vincent. 1998. Production Planning and Inventory Control. Jakarta:
Gramedia Pustaka Utama
George S. Day. 1994. The Capabilities of Market-Driven Organizations, Journal
of Marketing , 37-52 vol.58
Handoko. (2000). Manajemen Personalia dan Sumber Daya Manusia. Edisi
Kedua. Yogyakarta: Penerbit BPPE
Helena. 2005. Customer Value Creation Using Analysis Perceived Performance
Husein, Umar. 2006. Riset Pemasaran dan Perilaku Konsumen. Jakarta: PT.
Gramedia Pustaka Utama
-------.2008. Metode Penelitian untuk Skripsi dan Tesis Bisnis . Jakarta:
Rajagrafindo Persada.
Julia. 2007. Hospitality Market Opportunities for The Business Market Segment
in Borlange. MA Europan Tourism Management, Pp. 1-122
John Dalton. 2005. Reputation Management: A Holistic Business Tool
Kays John. 1997. Do you have the right distinctive capabilities ? hal 17-19
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
153
Kim Man. 2009. The Relationship between Distinctive Capabilities, Strategy
Types, Environment and the Export Performance of Small and MediumSized Enterprises of the Malaysian Manufacturing Sector, University
Malaysia Sabah, Malaysia (205-223)
Keller, Kevin Lane. 2008. Strategic Brand Management (Building, Measuring,
and Managing Brand Equity). New Jersey: Pearson Prentice Hall
Kotler, Philip and Kevin Lane Keller. 2012. Marketing Management 14th
Editions. New Jersey: Prentice Hall
-------.and Gary Armstrong. 2012, Principle of Marketing, 14 Edition . Pearson
Internasional Edition, New Jersey: Pearson Prentice Hall
Kuncoro, Mudrajat. Supomo, Bambang. 2007. Metode Kuantitatif, Teori dan
Aplikasi untuk Bisnis dan Ekonomi. Yogyakarta.
Leonard G. Love. 1999. Distinctive Competencies and Competitive Advantage: A
Study- of Small Independent Retailers. Department of Management
College of Business Administration
Lestari, Endah. 2011. Pemasaran Strategik-Bagaimana meraih keunggulan
kompetitif, Penerbit: Graha Ilmu, Yogyakarta
Malhotra, K. Naresh. 2009. Riset Pemasaran Pendekatan Terapan, Jilid 1,
Jakarta: PT. Indeks.
Marty, Oesman Y. 2010. Sukses Mengelola Marketing Mix , Crm, Customer
Value dan Customer Dependecy (Kasus Pada Pemasaran Shopping
Center). Bandung: Alfabeta
Mifta Huda. 2012. Faktor yang Mempengaruhi Konsumsi
Monroe, K. 2002, Pricing – Making Profitable Decision , 3rd ed., McGraw Hill,
New York
Pabundu, Tika. 2006. Metodologi Riset Bisnis. Jakarta: PT. Bumi Askara
Percy, Larry. 2008. Strategic Integrated Marketing Communication . Burlington:
ElsevierInc
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
154
Rangkuti, Freddy. 2004. F lexible marketing - Teknik agar Tetap Tumbuh dalam
Situasi Bisnis yang Bergejolak & Analisis Kasus . PT. Gramedia Pustaka
Utama, Jakarta
Schiffman, Leon, & Kanuk, Leslie. 2007. Consumer Behaviour 9th
Prentice Hall
Edition.
Seyani, Adelia. (2011). Persepsi Karyawan Holiday Inn Resort Batam
terhadap Corporate Image Melalui Employer Branding. Bandung: UPI
Silalahi, Ulber. 2009. Metode Penelitian Sosial. Penerbit: Refika Aditama
Smith, Brock.J. 2007. “Customer Value Creation: A Practical Framework”.
Journal of Marketing Theory and Practice”. 15, (1), 1-18
Sugiyono. 2010. Metode Penelitian Kuantitatif, Kualitatif, dan R&D.
Bandung: Alfabeta
-------.2013. Memahami Penellitian Kualitatif. Alfabeta: Bandung.
Thamrin Abdullah dan Francis Tantri, 2012. Manajemen Pemasaran Jasa .
Jakarta: Rajawali Pers
Thomson. 2006. Building competitive advantage . South Western 2006
Ulber Silalahi, 2009. Metode Penelitian Sosial, PT Refika Aditama, Bandung.
Uma Sekaran. 2006. Metodologi Penelitian untuk Bisnis. Jakarta: PT Rhineja
Cipta
-------. 2008. Metodologi Penelitian untuk Bisnis , Edisi 4. Yogyakarta: Salemba
Venugopal, 20. Marketing Management - A Decision-making Approach.
Response Books SAGE Publications India Pvt Ltd, New Delhi
Walters, D., 2002, “Operations Strategy”, Palgrave Macmillan
Woodall, T., 2003. Conceptualising "value for the customer": an attributional,
structural and dispositional analysis . Academy of Marketing Science
Review
Wong, Lun-Hsien. et al. 2010. “The effects of Service Encounter and
Experential Value on Consumer Purchasing Behavior”. 2. 59-68.
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
155
Zeithaml Valerie A., Bitner Mary Jo, Gremler Dwayne D.,2013, Service
Marketing 6th edition, McGraw Hill Higher Education
Website
http://jabar.bps.go.id/publikasi/statistik-hotel-dan-akomodasi-lainnya-di-jawabarat-2013 ( diakses pada 25/01/2014, 21:00 WIB)
http://www.bisnis-jabar.com/index.php/berita/outlook-2014-industri-perhotelanmasih-agresif. (diakses pada 25/01/2014, 21:25 WIB)
http://travel.detik.com/read/2012/10/22/173524/2069624/1382/ketika-persainganhotel-di-bandung- makin-keras. (diakses pada 25/01/2014, 22:00)
http://www.prfmnews.com/?cmd=info&tmplt=2&vr=2036&pos=artikel&scat=4.
(diakses pada 25/01/2014, 22:10 WIB)
http://id.voi.co.id/voi-komentar/4454-memanfaatkan-momentum-pertumbuhaninvestasi-perhotelan-di-indonesia (diakses pada 27/01/2014, 22:05 WIB)
http://www.antaranews.com/berita/385887/easb%E2%84%A2-merespon-positifpertumbuhan-perhotelan-dan-pariwisata (diakses pada 27/01/2014, 22:15 WIB)
http://www.bps.go.id/menutab.php?tabel=1&kat=2&id_subyek=16.
5/02/2014, 22:00 WIB)
(diakses
pada
http://travel.kompas.com/read/2014/02/04/0927583/Tahun.2014.Sektor.Pariwisata
.Makin.Cerah (diakses pada 12/02/2014, 20:00 WIB)
Anggi Puspita Sari, 2014
Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu
yang menginap di mason pine hotel)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu