S MPP 1205306 Bibliography
DAFTAR PUSTAKA
Arikunto, Suharsimi. 2010. Prosedur Penelitian : Suatu Pendekatan Praktik Edisi Revisi 2010.
Jakarta : Rineka Cipta.
Henky Hermantoro. 2015. Kepariwisataan, Destinasi Pariwisata, Produk Pariwisata. Depok :
Aditri
Hasan, Ali. 2014. Marketing Dan Kasus-Kasus Pilihan Cetakan Ke 2. Jakarta: Caps ( Center For
Academic Publishing Service ).
Hoffman, K. Douglas and Bateson, John E.G. 2010. Service Marketing Concept, Strategis and
Cases Fourth Edition. South Western Cengange Learning.
Hutasoit, C.S. 2011. Pelayanan Publik dan Aplikasi. Jakarta. MagnaScript Publishing.
Kotler , P., dan Amstrong, G. 2012. Principles of Marketing 14th Edition. New Jersey: Pearson
Education, Inc., Prentice Hall.
Kotler, Philip, Kevin Lane Keller, Burton Suzan. 2008. Marketing Management. New Jersey :
Prentince Hall.
Kotler, Philip, Kevin Lane Keller. 2009. Marketing Management 12th Edition. New Jersey :
Prentince Hall.
Kotler , P., dan Keller, K.L. 2012. Marketing Management 14th Edition. New Jersey: Pearson
Education, Inc., Prentice Hall.
Kotler, Phillip, Kevin Lane Keller. 2016. Marketing Management. Global Edition. Pearson .
Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2009. Marketing for Hospitality and Tourism
Sixth Edition. International Edition. Pearson .
Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2014. Marketing for Hospitality and Tourism
Sixth Edition. International Edition. Pearson .
Lovelock, C., and Wirtz, J. 2011. Service Marketing: Peole, Technology, Strategy seventh
Edition. New Jersey: Pearson Prentice Hall.
Malhotra, Naresh K dan David F. Briks. 2007. Marketing Research : An Applied Approach.
England : Peason Education Limited.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Maholtra, Naresh K. 2010. Marketing Research: An Applied Orientation Sixth Edition. Pearson
Education Inc.
Maholtra, K, Naresh. Essentials of marketing research: a hands-on orientation. Pearson education
inc
Morrison, A.M. 2010. Hospitality and Travel Marketing. USA: Delmar Cengange Learning.
Pendit, S Nyoman. 2006 Ilmu Pariwisata. Jakarta: PT Buku Kita.
Peter, J. Paul and Olson, Jerry C. 2010. Customer Behavior & Marketing Strategy 9th edition.
International Edition. McGraw Hill.
Pike, Steven. 2008. Destination Marketing. An Integrated Communication Approach. Abingdon:
Butterworth-Heinemann.
Silalahi, Uber. 2009. Metodologi Penelitian Sosial. Bandung: Refika Aditama
Silalahi, Uber. 2012. Metodologi Penelitian Sosial. Jakarta: PT Refika Aditama
Sinclair M.Thea dan Stabler Mike. 2007. The Economics of Tourism. Routledge, Canada.
Sekaran, Uma. 2008. Research Methods For Business (Metodologi Penelitian untuk Bisnis).
Jakarta: Salemba Empa
Sekaran, Uma and Roger Bougie.2013.Research Methods for a Business.Wiley
Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Tjiptono, F., dan Gregorius, C. 2005. Pemasaran Jasa. Malang: Banyumedia Publishing.
Tjiptono, F., dan Gregorius, C. 2007. Service, Quality, & Satisfaction. Edisi 2 Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C., dan Andriana, D. 2008. Pemasaran Strategik. Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C. 2011. Service, Quality, & Satisfaction. Edisi 3 Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C. 2012. Service Management: mewujudkan layanan prima.
Yogyakarta: PT Andi offset.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Timothy, Darren J, 2005, Shopping Tourism, Retailing and Leisure, Channel View: Clevendon,
UK.
Timothy, Darren J, 2007, Aspect of tourism: shopping tourism, retailing, and tourism. The
British Library.
Umar, huesin. 2010. Metode penelitian untuk skripsi dan tesis bisnis edisi kedua. Jakarta:
Rajawali pers
Undang-undang Republik Indonesia Nomor 10 Tahun 2009 tentang Kepariwisataan, Jakarta,
Indonesia.
Wang, Youcheng. Abraham Pizam. 2011. Destination marketing and management : theories and
applications. London : CABI.
Yoeti , A Oka. 2008. Perencanaan dan Pengembangan Pariwisata. Jakarta. Padnya Paramitha
Zeithaml, A. Valarie, Mary Jo Bitner, Dwayne gremler. 2013. Service Marketing : Integrating
Customer Focus Across The Firm. Sixth edirion. Newyork: Mc Graw-Hill.
Jurnal:
Coles, 2007. The Jurnal Shopping Tourism and retail transactions: Lessons from the Experience
Raluca C. Dridea, Sztruten Gina, 2009, The Impact of Shopping Tourism on The Future of
Leisure Services, Romanian American University.
Tosun C. dan Darren J. Timothy, 2007, Tourist Shopping Experience and Satisfaction, Wiley
InterScience.
Tomori, Mihaly. 2010. Investigating Shopping Tourism Along The Borders Of Hungary-A
Theoretical Perspective. GeoJurnal of Tourism and Geosites. Year III, no. 2, Vol. 6. Debrecen
Univeristy.
Rosita. 2013. Pengembangan Wisata Belanja Ke Arah Aktivitas Leisure Kreatif. Jurnal
Manajemen Resort & Leisure Vol 10, No. 1.
Japarianto, Edwin. 2009. Analisa Faktor Type Hedonic Shopping Motivation dan Faktor
Pembentuk Kepuasan Tourist Shopper di Surabaya. Fakultas Ekonomi Universitas Kristen Petra.
Singh, Harvinder and Prashar Sanjeev. 2013. Factors Defining Shopping Experience: An
Analytical Study of Dubai. Asian Journal of Business Research, Vol 3 No 1.
Kinley Tammy, Kyung Kim-Youn, Forney Judith. 2007. Tourist-Destination Shopping Center:
An Importance-Perfoemance Analysis of Attributes. North Texas University.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Buhalis, Dimitros. 2000. Marketing the competitive destination of the future. Tourism
Management. Volume 21, Issue 1, Pages 97–116
Morrison.Alastair. 2013. Destination Management and Destination Marketing: The Platform for
Excellence in Tourism Destination. Researchgate.
Sumber Lainnya:
Dinas Pemuda Olahraga Kebudayaan dan Pariwisata Kota Cirebon 2016
UNWTO. 2015. What is a tourist attraction? / What is a tourist destination (AUSTRALIA) p 1-4.
E-UNWTO.
www.euroshop-tradefair.com
www.harianbernas.com
www.agcparners.com
www.tripsadvisor.co.id
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Arikunto, Suharsimi. 2010. Prosedur Penelitian : Suatu Pendekatan Praktik Edisi Revisi 2010.
Jakarta : Rineka Cipta.
Henky Hermantoro. 2015. Kepariwisataan, Destinasi Pariwisata, Produk Pariwisata. Depok :
Aditri
Hasan, Ali. 2014. Marketing Dan Kasus-Kasus Pilihan Cetakan Ke 2. Jakarta: Caps ( Center For
Academic Publishing Service ).
Hoffman, K. Douglas and Bateson, John E.G. 2010. Service Marketing Concept, Strategis and
Cases Fourth Edition. South Western Cengange Learning.
Hutasoit, C.S. 2011. Pelayanan Publik dan Aplikasi. Jakarta. MagnaScript Publishing.
Kotler , P., dan Amstrong, G. 2012. Principles of Marketing 14th Edition. New Jersey: Pearson
Education, Inc., Prentice Hall.
Kotler, Philip, Kevin Lane Keller, Burton Suzan. 2008. Marketing Management. New Jersey :
Prentince Hall.
Kotler, Philip, Kevin Lane Keller. 2009. Marketing Management 12th Edition. New Jersey :
Prentince Hall.
Kotler , P., dan Keller, K.L. 2012. Marketing Management 14th Edition. New Jersey: Pearson
Education, Inc., Prentice Hall.
Kotler, Phillip, Kevin Lane Keller. 2016. Marketing Management. Global Edition. Pearson .
Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2009. Marketing for Hospitality and Tourism
Sixth Edition. International Edition. Pearson .
Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2014. Marketing for Hospitality and Tourism
Sixth Edition. International Edition. Pearson .
Lovelock, C., and Wirtz, J. 2011. Service Marketing: Peole, Technology, Strategy seventh
Edition. New Jersey: Pearson Prentice Hall.
Malhotra, Naresh K dan David F. Briks. 2007. Marketing Research : An Applied Approach.
England : Peason Education Limited.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Maholtra, Naresh K. 2010. Marketing Research: An Applied Orientation Sixth Edition. Pearson
Education Inc.
Maholtra, K, Naresh. Essentials of marketing research: a hands-on orientation. Pearson education
inc
Morrison, A.M. 2010. Hospitality and Travel Marketing. USA: Delmar Cengange Learning.
Pendit, S Nyoman. 2006 Ilmu Pariwisata. Jakarta: PT Buku Kita.
Peter, J. Paul and Olson, Jerry C. 2010. Customer Behavior & Marketing Strategy 9th edition.
International Edition. McGraw Hill.
Pike, Steven. 2008. Destination Marketing. An Integrated Communication Approach. Abingdon:
Butterworth-Heinemann.
Silalahi, Uber. 2009. Metodologi Penelitian Sosial. Bandung: Refika Aditama
Silalahi, Uber. 2012. Metodologi Penelitian Sosial. Jakarta: PT Refika Aditama
Sinclair M.Thea dan Stabler Mike. 2007. The Economics of Tourism. Routledge, Canada.
Sekaran, Uma. 2008. Research Methods For Business (Metodologi Penelitian untuk Bisnis).
Jakarta: Salemba Empa
Sekaran, Uma and Roger Bougie.2013.Research Methods for a Business.Wiley
Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Tjiptono, F., dan Gregorius, C. 2005. Pemasaran Jasa. Malang: Banyumedia Publishing.
Tjiptono, F., dan Gregorius, C. 2007. Service, Quality, & Satisfaction. Edisi 2 Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C., dan Andriana, D. 2008. Pemasaran Strategik. Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C. 2011. Service, Quality, & Satisfaction. Edisi 3 Yogyakarta: CV
Andi offset.
Tjiptono, F., dan Gregorius, C. 2012. Service Management: mewujudkan layanan prima.
Yogyakarta: PT Andi offset.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Timothy, Darren J, 2005, Shopping Tourism, Retailing and Leisure, Channel View: Clevendon,
UK.
Timothy, Darren J, 2007, Aspect of tourism: shopping tourism, retailing, and tourism. The
British Library.
Umar, huesin. 2010. Metode penelitian untuk skripsi dan tesis bisnis edisi kedua. Jakarta:
Rajawali pers
Undang-undang Republik Indonesia Nomor 10 Tahun 2009 tentang Kepariwisataan, Jakarta,
Indonesia.
Wang, Youcheng. Abraham Pizam. 2011. Destination marketing and management : theories and
applications. London : CABI.
Yoeti , A Oka. 2008. Perencanaan dan Pengembangan Pariwisata. Jakarta. Padnya Paramitha
Zeithaml, A. Valarie, Mary Jo Bitner, Dwayne gremler. 2013. Service Marketing : Integrating
Customer Focus Across The Firm. Sixth edirion. Newyork: Mc Graw-Hill.
Jurnal:
Coles, 2007. The Jurnal Shopping Tourism and retail transactions: Lessons from the Experience
Raluca C. Dridea, Sztruten Gina, 2009, The Impact of Shopping Tourism on The Future of
Leisure Services, Romanian American University.
Tosun C. dan Darren J. Timothy, 2007, Tourist Shopping Experience and Satisfaction, Wiley
InterScience.
Tomori, Mihaly. 2010. Investigating Shopping Tourism Along The Borders Of Hungary-A
Theoretical Perspective. GeoJurnal of Tourism and Geosites. Year III, no. 2, Vol. 6. Debrecen
Univeristy.
Rosita. 2013. Pengembangan Wisata Belanja Ke Arah Aktivitas Leisure Kreatif. Jurnal
Manajemen Resort & Leisure Vol 10, No. 1.
Japarianto, Edwin. 2009. Analisa Faktor Type Hedonic Shopping Motivation dan Faktor
Pembentuk Kepuasan Tourist Shopper di Surabaya. Fakultas Ekonomi Universitas Kristen Petra.
Singh, Harvinder and Prashar Sanjeev. 2013. Factors Defining Shopping Experience: An
Analytical Study of Dubai. Asian Journal of Business Research, Vol 3 No 1.
Kinley Tammy, Kyung Kim-Youn, Forney Judith. 2007. Tourist-Destination Shopping Center:
An Importance-Perfoemance Analysis of Attributes. North Texas University.
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Buhalis, Dimitros. 2000. Marketing the competitive destination of the future. Tourism
Management. Volume 21, Issue 1, Pages 97–116
Morrison.Alastair. 2013. Destination Management and Destination Marketing: The Platform for
Excellence in Tourism Destination. Researchgate.
Sumber Lainnya:
Dinas Pemuda Olahraga Kebudayaan dan Pariwisata Kota Cirebon 2016
UNWTO. 2015. What is a tourist attraction? / What is a tourist destination (AUSTRALIA) p 1-4.
E-UNWTO.
www.euroshop-tradefair.com
www.harianbernas.com
www.agcparners.com
www.tripsadvisor.co.id
Selly Apriliani Putri, 2016
Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu