T LIN 1103946 Table of content

viii

DAFTAR ISI

LEMBAR PENGESAHAN ................................. Error! Bookmark not defined.
PERNYATAAN .................................................... Error! Bookmark not defined.
ABSTRAK ............................................................ Error! Bookmark not defined.
ABSTRACT .......................................................... Error! Bookmark not defined.
KATA PENGANTAR .......................................... Error! Bookmark not defined.
UCAPAN TERIMA KASIH ............................... Error! Bookmark not defined.
DAFTAR ISI....................................................................................................... viii
DAFTAR TABEL ..................................................................................................x
BAB I PENDAHULUAN ..................................... Error! Bookmark not defined.
1.1 Latar Belakang Masalah ............................ Error! Bookmark not defined.
1.2 Rumusan Masalah ..................................... Error! Bookmark not defined.
1.3 Pembatasan Masalah ................................. Error! Bookmark not defined.
1.4 Tujuan Penelitian....................................... Error! Bookmark not defined.
1.5 Manfaat Penelitian..................................... Error! Bookmark not defined.
1.6 Penjelasan Istilah Kunci ............................ Error! Bookmark not defined.
1.7 Sistematika Penulisan ................................ Error! Bookmark not defined.
BAB II KAJIAN TEORI ..................................... Error! Bookmark not defined.

2.1 Tindak Tutur .............................................. Error! Bookmark not defined.
2.1.1 Konsep Dasar Tindak Tutur ...................... Error! Bookmark not defined.
2.1.2 Tindak Tutur Lintas Budaya ..................... Error! Bookmark not defined.
2.2 Keluhan ..................................................... Error! Bookmark not defined.
2.2.1 Pengertian Mengeluh................................. Error! Bookmark not defined.
2.2.2 Tindak Tutur Mengeluh ............................ Error! Bookmark not defined.
2.2.3 Klasifikasi Tindak Tutur Mengeluh .......... Error! Bookmark not defined.
2.3 Review Hotel ............................................. Error! Bookmark not defined.
2.3.1 Laman Penyedia Review Hotel ................. Error! Bookmark not defined.
2.3.2 Keluhan Tamu Hotel ................................. Error! Bookmark not defined.
BAB III METODOLOGI PENELITIAN .......... Error! Bookmark not defined.
3.1 Jenis Penelitian .......................................... Error! Bookmark not defined.
3.2 Sumber Data Penelitian ............................. Error! Bookmark not defined.
3.3 Teknik Pengumpulan Data ........................ Error! Bookmark not defined.
3.4 Teknik Analisis Data ................................. Error! Bookmark not defined.
BAB IV ANALISIS DAN PEMBAHASAN ....... Error! Bookmark not defined.
4.1 Isi keluhan tamu hotel secara online ......... Error! Bookmark not defined.
4.2 Strategi Tindak Tutur Mengeluh ............... Error! Bookmark not defined.
4.2.1 Tindak Tutur Mengeluh Hints ................... Error! Bookmark not defined.
4.2.2 Tindak Tutur Mengeluh Annoyances ........ Error! Bookmark not defined.

4.2.3 Tindak Tutur Mengeluh Ill Consequences Error! Bookmark not defined.
4.2.4 Tindak Tutur Mengeluh Indirect Accusation .......... Error! Bookmark not
defined.
4.2.5 Tindak Tutur Mengeluh Direct Accusation ............ Error! Bookmark not
defined.
4.2.6 Tindak Tutur Mengeluh Modified Blame .. Error! Bookmark not defined.
Faisal Fahdian Puksi, 2016
TINDAK TUTUR MENGELUH PADA EMPAT LAMAN PENYEDIA REVIEW HOTEL
Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu

ix

4.2.7 Tindak Tutur Mengeluh Explicit Blame (behavior) Error! Bookmark not
defined.
4.2.8 Tindak Tutur Mengeluh Explicit Blame (person) ... Error! Bookmark not
defined.
4.2.9 Kemunculan Lebih Dari Satu Strategi Tindak Tutur Mengeluh ....... Error!
Bookmark not defined.
4.3 Perbandingan Keluhan Tamu Hotel Pada Empat Laman Penyedia Review
Hotel ......................................................... Error! Bookmark not defined.

4.3.1 Perbandingan Isi Keluhan Berdasarkan Tingkat Bintang Hotel ....... Error!
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4.3.2 Perbandingan Strategi Tindak Tutur Mengeluh Berdasarkan Tingkat
Bintang Hotel............................................ Error! Bookmark not defined.
4.3.3 Kaitan Isi Keluhan dengan Strategi Tindak Tutur Mengeluh Tamu Hotel
.................................................................. Error! Bookmark not defined.
BAB V SIMPULAN DAN SARAN ..................... Error! Bookmark not defined.
5.1 Simpulan....................................................... Error! Bookmark not defined.
5.2 Saran ............................................................. Error! Bookmark not defined.
DAFTAR PUSTAKA ........................................... Error! Bookmark not defined.
LAMPIRAN 1 Tindak Tutur Mengeluh Tamu Hotel Pada Laman Penyedia
Review Hotel ..................................................... Error! Bookmark not defined.
LAMPIRAN 2 Isi keluhan Tamu Hotel Online dan Strategi Tindak Tutur
Mengeluh ........................................................... Error! Bookmark not defined.
LAMPIRAN 3 Frekuensi Isi keluhan Tamu Hotel Secara Online dan Strategi
Tindak Tutur Mengeluh Tamu Hotel pada Laman Penyedia Review Hotel
........................................................................... Error! Bookmark not defined.
LAMPIRAN 4 Isi Keluhan dan Strategi Tindak Tutur Mengeluh Berdasarkan
Tingkat Bintang Hotel ....................................... Error! Bookmark not defined.
RIWAYAT HIDUP .............................................. Error! Bookmark not defined.

Faisal Fahdian Puksi, 2016
TINDAK TUTUR MENGELUH PADA EMPAT LAMAN PENYEDIA REVIEW HOTEL
Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu

x

DAFTAR TABEL
Tabel 1 Strategi Mengeluh Trosborg (1994).......... Error! Bookmark not defined.
Tabel 2 Frekuensi Isi Keluhan Tamu Hotel Secara Online . Error! Bookmark not
defined.
Tabel 3 Frekuensi Strategi Tindak Tutur Tamu Hotel ......... Error! Bookmark not
defined.
Tabel 4 Isi keluhan Berdasarkan Tingkat Bintang Hotel ..... Error! Bookmark not
defined.
Tabel 5 Strategi Tindak Tutur Mengeluh Berdasarkan Tingkat Bintang Hotel
................................................................................ Error! Bookmark not defined.
Tabel 6 Kaitan Isi Keluhan dengan Strategi Tindak Tutur Mengeluh ........... Error!
Bookmark not defined.

Faisal Fahdian Puksi, 2016
TINDAK TUTUR MENGELUH PADA EMPAT LAMAN PENYEDIA REVIEW HOTEL
Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu