Esensi Pencitraan.
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Rebu
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20
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18
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1 (3 1 1 1 1 5
10
9
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€D
11
25
24
-,Apr
26
Jut
MilJ
S a b tu
13
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r> ,
Ags
- - --J /
[1 9 u
14
28
Sep
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---------------------------------------------
--
\
15
16
29
30
-- \
31)
______________________
I
(> ~ ? _ ~_ _
C ) Okt
Esensi Pencitraan
EIALUI
M
ta n g
H a ria n
ru s k a n p e n g e rtia n
p e n c itra a n
a ta u
p e n c itra a n
n e g a tif,
in g in m e m p e ro le h
g a m b a ra n
im a g e
c itra ),
a ta u p e m b e n tu k a n
b e rk o n o ta s i
m e lu -
" s e s a t" te n -
te n ta n g
(p e m b e n tu k a n
b u ild in g
P ikir a n
in i s a y a in g in
R a kya t
Is tila h
c itra tid a k
te ta p i
b e tu l-b e tu l
k e sa n , p e ra sa a n
d a ri se se o ra n g
a ta u
kepada
o ra n g
la in , d a ri s e s e o ra n g k e p a d a le m b a g a a ta u
d a ri le m b a g a k e p a d a le m b a g a la in .
E s e n s i p e n c itra a n
a ta u p e m b e n tu k a n
c itra d a la m p ro fe s i d a n ilm u d a la m p u b lic
(h u b u n g a n
r e la tio n s /P R
m a s y a ra k a tfb u m a s )
• kebohongan,
b u k a n b e rd a sa rk a n
te ta p i te ta p b e rp ija k k e p a -
d a p e r s o n a l/in s titu tio n a l
(k e -
in te g r ity
m e n g a ta k a n
sndah
b a h w a p a ra P R p ro fe s io n a l
s a a tn y a
m e re k a ,
ngan
c a ra
s a m p a i te rja d i p e m b ia s a n
t h e fa c t s
a ta u b la c k c a m p a ig n , b la c k
p r o vo c a tio n ,
p e n g e rtia n
r e th o r ic
b la c k
a ta u s p in d o c to r .
S e b e lu m n y a is tila h p ro p a g a n d a , k a m p a n y e , p ro v o k a s i, d a n re to rik a
a d a la h n e t-
n y a m p a ia n
s e m u la
b e rm a k n a
pe-
s e c a ra p e rs u a s if, k in i b e g e s e r
m e n ja d i s e b a ta s " o m o n g k o s o n g " .
M em ang
A rn e rik a
p e rn a h
S e rik a t
a ta u re to rik a
b e rk e m b a n g
te n ta n g
kam panye
s id e n , d e n g a n
p ro p a g a n d a
p e m ilih a n
m e la k u k a n
a ta u m a n ip u la s i,
dengan
di
p re -
kebohongan
a p a y a n g d is e -
b u t s p in d o c to r o le h p a ra k o n s u lta n
PR
c a lo n p re s id e n d i n e g a ra P a m a n S a m itu .
D a la m
khazanah
m a n ip u la s i
tu k
p e rta m a
saat
d a n re k a y a sa
m em bohongi
d o c to r .
Is tila h
In fo rm a si
p u b lik
S p in
S e rik a t
d is e b u t
Yo r k T im e s
p e m ilih a n
pada
uns p in
d ig u n a k a n
D o c to r
k a li o le h T h e N e w
b e rla n g s u n g
A rn e rik a
P R , s e g a la b e n tu k
P re s id e n
ta h u n
1984.
s is i) a ta u
sebuah
S p in
le m b a g a
s a n tre n ,
and
why
to
I
my
th a t
r e ka ya sa
m a s i u n tu k
s p in
s a la h
s a tu n y a ,
m e n ja d i
sa sa ra n
fa k ta y a n g a d a , b u k a n
P e n c itra a n
d o k te r
b e lu m n y a
m e n d e fin is ik a n
!{
lip
in
b e la k a n g
= s p in n in g ).
dengan
lu g a s
y a n g d ilo n ta rk a n
O x fo r d
g
d i ru a n g
(m e m u ta r
m e n ja w a b
PR
E n g lis h
dan
D ic tio n a r y
a
5
U n p a cl
d a la m
h a ru s
tid a k
b e rd a sa rk a n
c itra y a n g
k e g ia ta n
m e la lu i
P R , se-
k e g ia ta n
s e m a ta -m a ta
p e ra sa a n
T u ju a n k e g ia ta n
a ta u
kebohongan.
a ta u p e m b e n tu k a n
tu ju a n
fi n d i n g ,
p a ra
s p in d o c to r s e b a g a i s e o - '
H um
ilm u
p ro p a g a n d a
p ro v o k a si y a n g b e rn u a n sa
m e n ja d i
c e p a t p e rta n y a a n
p e n c itra a n
h a ru s s e s u a id e n g a n
dan
b e k e rja
m endapat
k e p e n tin g -
Is tila h
M e re k a d a ta n g m e m b a w a
s a m p in g
dan
d u k u n g a n p u b lik p e -
ta s jin jin g s e b a g a im a n a la y a k n y a s e o ra n g
M e re k a
nal
d a la m
R o n a ld R e a g a n y a n g h a d ir d a la m p r e s s
h a ria n
p e n c it-
ra a n a g a r le b ih d ik e -
an.
p re s id e n ,
dan
o rg a n is a s i
m angku
p e n a s ih a t
dan
o rg a n is a s i
p o litik ,
d a ri
c a lo n
p e n g a m a ta n .
tin g g i,
doc-
p a ra
pe-
p e ru ru a n
m e m e rlu k a n
m em bohongi
to r " .
b e ra sa l
o rg n is a s i
m ilite r,
m a s s a , d a n la in n y a ,
p u b lik d is e b u t " s p in d o c -
s ta m p e d
Is tila h
b r i e fi n g
Infor-
b e r e p u d ia -
te d a n d
o u t.
to r
b e n tu k m a n ip u -
lasi d a n
so
fe e l
. s tr o n g ly
s h o u ld
S e g a la
T h a t's
s e p e rti
a rtis , m u o rg a n is a s i
de-
fe n s i v e
fig u r p u b -
p e m e rin ta h ,
s w a s ta ,
n irla b a ,
s e k u tifs e b u a h
PR
is to
th e tr u th .
i t o f-
w a rta w a n .
k o n s u lta n
m a s y a ra k a t,
i s t o a r t I fi n d
R o b e rt D ile n s c h n e id e r, s a la h s e o ra n g e k p e ru sa h a a n
to k o h
p ih a k
s e le b ritis ,
p ro fe s i,
s tr u c tive
re to rik a
p re s id e n ,
tr ie s to a lte r
what pornography
p r o fe s s i o n :
" a k to r in te le k tu a l a ta u b ia n g k e la d i" , B e -
S e o ra n g in d iv id u (te ru ta m a
dan
a d e lib e r a te a n d r e c k-
d o c to r
b e rb a g a i
m e n g u n tu n g k a n
r e la tio n s
ra l. M is a ln y a p ro v o k a s i itu a rtin y a m e n -
g itu p u n
m e m a n ip u la s i
yang
a ta u
l e s s d i s r e g a r d fo r
p u b lic
de-
(p u r ve yo r s)
b ic a ra p a rta i p o litik a ta u p o li-
lik , n e g a ra w a n
S p in
th r o u g h
d o ro n g , k in i b e g e s e r n a m a n y a
m e n ja d i
la y a n a n
m e n ip u ,
Jangan
dengan
ra n g ju ru
tis i, y a n g b e rtu g a s m e n a fs irk a n
a ta u m e m b e ri
m e n y e s a tk a n .
p e n c itra a n
s p in
p e ris tiw a
b a ik p e rs o n a l m a u p u n le m b a g a ).
propaganda
te k n ik
d a n la b e l s p in d o c to r y a n g m e n y e d ia k a n
ju ju ra n
is tila h
m engecam
fa d
hanya
a ta u s p e k u la s i.
P R se o ra n g
in d iv id u
a ta u le m b a g a a d a la h im a g e b u ild in g d a n
r e p u ta tio n
:2 0 1 :2
b u ild in g
b e rd a sa rk a n
ris e t,
k a re n a
p a ra d ig m a P R m o d e rn
d a la m
k e g ia ta n n y a
a d a l a h PR by research.
A rtin y a tid a k a d a p e n c a p a ia n p e n c itra a n
a ta u
p e m b e n tu k a n
b e rd a sa rk a n
c itra
yang
k e s a la h a n d a n d o s a . P e n c it-
ra a n itu p e n tin g ,
te ta p i k e g ia ta n
m em -
events of PR,
programs of PR,
p e ro le h c itra p o s itif m e la lu i
campaigns of PR,
sem uanya
a ta u
b e ra n g k a t
d a ri fa k ta , b u k a n
d a ri s u a tu k e s a la h a n d a n d o s a .
P h ilip K o tle r, d a la m
konsepnya
te n -
(price, product,
place, promotion, power, public relations) t e l a h m e m a s u k k a n u n s u r P R s e ta n g M e g a M a rk e tin g
bagai
p e n c itra a n
sebuah
p ro d u k
a ta u
ja s a d a la m k e g ia ta n p e m a s a ra n , d i m a n a
p a ra d ig m a
p e m a sa ra n
m em asukkan
b a ru d a ri K o tle r
p e n tin g n y a
a ta u p e m b e n tu k a n
p e n c itra a n
c itra . B ila m a n a c itra
s u d a h p o s itif, m a k a k e g ia ta n p e m a s a ra n
a k a n le b ih m u d a h .
S e o ra n g p a k a r P R , T h o m a s H a rris , ju ga m engungkapkan
P u b lic R e la tio n s
konsep
M a rk e tin g
(M P R ). D i s in i s u d a h
te rja d i " p e rk a w in a n " a ta u p e rp a d u a n
an-
ta ra ilm u e k o n o m i (m a rk e tin g ) d a n ilm u
k o m u n ik a s i
(P R );
Jadi
k e g ia ta n
pe-
m a s a ra n tid a k b is a h a n y a m e n g a n d a lk a n
s a tu
ilm u
s a ja y a k n i
ilm u
m a rk e tin g ,
te ta p i h a ru s d ip a d u k a n d e n g a n ilm u la in
(P R ),
te ru ta m a
brand image
d a la m
D i a k h ir tu lis a n
ru sk a n
m e n d o n g k ra k
a ta u c itra p ro d u k .
in i, s a y a in g in m e lu -
p e n e m p a ta n
a ta u p e m b e n tu k a n
is tila h
p e n c itra a n
c itra y a n g b u k a n s e -
h a ru s n y a . P e n c itra a n a ta u p e m b e n tu k a n
c itra
a d a la h
m e n ja d i
tu ju a n
d a la m
k e g ia ta n P R , y a n g u ju n g -u ju n g n y a u n tu k
k e p e n tin g a n
in d iv id u
(p e la k u
p e n c i-
tra a n ) d a n in d iv id u la in (te rb e n tu k c itra ),
le m b a g a
(te rb e n tu k
(p e la k u
c itra )
d a n p u b lik n y a
c itra ). J a d i p e n c itra a n
bukan
hanya
u n tu k
k e p e n tin g a n
s a tu
te ta p i
kedua
b e la h
A d a p ro se s
tim b a l
b a lik ,
bukan
p ih a k .
m a n fa a t
p ih a k ,
s e p ih a k
d e n g a n m e n i h i l k a n p i h a k l a i n . ***
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•
1
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S e n 'n
Rebu
3
2
17
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20
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··~ - ~ ~ a n
5
4
19
18
Mar
--
7
6
-
-
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--
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1 (3 1 1 1 1 5
10
9
8
23
22
21
- -
€D
11
25
24
-,Apr
26
Jut
MilJ
S a b tu
13
27
r> ,
Ags
- - --J /
[1 9 u
14
28
Sep
--
-----------~
---------------------------------------------
--
\
15
16
29
30
-- \
31)
______________________
I
(> ~ ? _ ~_ _
C ) Okt
Esensi Pencitraan
EIALUI
M
ta n g
H a ria n
ru s k a n p e n g e rtia n
p e n c itra a n
a ta u
p e n c itra a n
n e g a tif,
in g in m e m p e ro le h
g a m b a ra n
im a g e
c itra ),
a ta u p e m b e n tu k a n
b e rk o n o ta s i
m e lu -
" s e s a t" te n -
te n ta n g
(p e m b e n tu k a n
b u ild in g
P ikir a n
in i s a y a in g in
R a kya t
Is tila h
c itra tid a k
te ta p i
b e tu l-b e tu l
k e sa n , p e ra sa a n
d a ri se se o ra n g
a ta u
kepada
o ra n g
la in , d a ri s e s e o ra n g k e p a d a le m b a g a a ta u
d a ri le m b a g a k e p a d a le m b a g a la in .
E s e n s i p e n c itra a n
a ta u p e m b e n tu k a n
c itra d a la m p ro fe s i d a n ilm u d a la m p u b lic
(h u b u n g a n
r e la tio n s /P R
m a s y a ra k a tfb u m a s )
• kebohongan,
b u k a n b e rd a sa rk a n
te ta p i te ta p b e rp ija k k e p a -
d a p e r s o n a l/in s titu tio n a l
(k e -
in te g r ity
m e n g a ta k a n
sndah
b a h w a p a ra P R p ro fe s io n a l
s a a tn y a
m e re k a ,
ngan
c a ra
s a m p a i te rja d i p e m b ia s a n
t h e fa c t s
a ta u b la c k c a m p a ig n , b la c k
p r o vo c a tio n ,
p e n g e rtia n
r e th o r ic
b la c k
a ta u s p in d o c to r .
S e b e lu m n y a is tila h p ro p a g a n d a , k a m p a n y e , p ro v o k a s i, d a n re to rik a
a d a la h n e t-
n y a m p a ia n
s e m u la
b e rm a k n a
pe-
s e c a ra p e rs u a s if, k in i b e g e s e r
m e n ja d i s e b a ta s " o m o n g k o s o n g " .
M em ang
A rn e rik a
p e rn a h
S e rik a t
a ta u re to rik a
b e rk e m b a n g
te n ta n g
kam panye
s id e n , d e n g a n
p ro p a g a n d a
p e m ilih a n
m e la k u k a n
a ta u m a n ip u la s i,
dengan
di
p re -
kebohongan
a p a y a n g d is e -
b u t s p in d o c to r o le h p a ra k o n s u lta n
PR
c a lo n p re s id e n d i n e g a ra P a m a n S a m itu .
D a la m
khazanah
m a n ip u la s i
tu k
p e rta m a
saat
d a n re k a y a sa
m em bohongi
d o c to r .
Is tila h
In fo rm a si
p u b lik
S p in
S e rik a t
d is e b u t
Yo r k T im e s
p e m ilih a n
pada
uns p in
d ig u n a k a n
D o c to r
k a li o le h T h e N e w
b e rla n g s u n g
A rn e rik a
P R , s e g a la b e n tu k
P re s id e n
ta h u n
1984.
s is i) a ta u
sebuah
S p in
le m b a g a
s a n tre n ,
and
why
to
I
my
th a t
r e ka ya sa
m a s i u n tu k
s p in
s a la h
s a tu n y a ,
m e n ja d i
sa sa ra n
fa k ta y a n g a d a , b u k a n
P e n c itra a n
d o k te r
b e lu m n y a
m e n d e fin is ik a n
!{
lip
in
b e la k a n g
= s p in n in g ).
dengan
lu g a s
y a n g d ilo n ta rk a n
O x fo r d
g
d i ru a n g
(m e m u ta r
m e n ja w a b
PR
E n g lis h
dan
D ic tio n a r y
a
5
U n p a cl
d a la m
h a ru s
tid a k
b e rd a sa rk a n
c itra y a n g
k e g ia ta n
m e la lu i
P R , se-
k e g ia ta n
s e m a ta -m a ta
p e ra sa a n
T u ju a n k e g ia ta n
a ta u
kebohongan.
a ta u p e m b e n tu k a n
tu ju a n
fi n d i n g ,
p a ra
s p in d o c to r s e b a g a i s e o - '
H um
ilm u
p ro p a g a n d a
p ro v o k a si y a n g b e rn u a n sa
m e n ja d i
c e p a t p e rta n y a a n
p e n c itra a n
h a ru s s e s u a id e n g a n
dan
b e k e rja
m endapat
k e p e n tin g -
Is tila h
M e re k a d a ta n g m e m b a w a
s a m p in g
dan
d u k u n g a n p u b lik p e -
ta s jin jin g s e b a g a im a n a la y a k n y a s e o ra n g
M e re k a
nal
d a la m
R o n a ld R e a g a n y a n g h a d ir d a la m p r e s s
h a ria n
p e n c it-
ra a n a g a r le b ih d ik e -
an.
p re s id e n ,
dan
o rg a n is a s i
m angku
p e n a s ih a t
dan
o rg a n is a s i
p o litik ,
d a ri
c a lo n
p e n g a m a ta n .
tin g g i,
doc-
p a ra
pe-
p e ru ru a n
m e m e rlu k a n
m em bohongi
to r " .
b e ra sa l
o rg n is a s i
m ilite r,
m a s s a , d a n la in n y a ,
p u b lik d is e b u t " s p in d o c -
s ta m p e d
Is tila h
b r i e fi n g
Infor-
b e r e p u d ia -
te d a n d
o u t.
to r
b e n tu k m a n ip u -
lasi d a n
so
fe e l
. s tr o n g ly
s h o u ld
S e g a la
T h a t's
s e p e rti
a rtis , m u o rg a n is a s i
de-
fe n s i v e
fig u r p u b -
p e m e rin ta h ,
s w a s ta ,
n irla b a ,
s e k u tifs e b u a h
PR
is to
th e tr u th .
i t o f-
w a rta w a n .
k o n s u lta n
m a s y a ra k a t,
i s t o a r t I fi n d
R o b e rt D ile n s c h n e id e r, s a la h s e o ra n g e k p e ru sa h a a n
to k o h
p ih a k
s e le b ritis ,
p ro fe s i,
s tr u c tive
re to rik a
p re s id e n ,
tr ie s to a lte r
what pornography
p r o fe s s i o n :
" a k to r in te le k tu a l a ta u b ia n g k e la d i" , B e -
S e o ra n g in d iv id u (te ru ta m a
dan
a d e lib e r a te a n d r e c k-
d o c to r
b e rb a g a i
m e n g u n tu n g k a n
r e la tio n s
ra l. M is a ln y a p ro v o k a s i itu a rtin y a m e n -
g itu p u n
m e m a n ip u la s i
yang
a ta u
l e s s d i s r e g a r d fo r
p u b lic
de-
(p u r ve yo r s)
b ic a ra p a rta i p o litik a ta u p o li-
lik , n e g a ra w a n
S p in
th r o u g h
d o ro n g , k in i b e g e s e r n a m a n y a
m e n ja d i
la y a n a n
m e n ip u ,
Jangan
dengan
ra n g ju ru
tis i, y a n g b e rtu g a s m e n a fs irk a n
a ta u m e m b e ri
m e n y e s a tk a n .
p e n c itra a n
s p in
p e ris tiw a
b a ik p e rs o n a l m a u p u n le m b a g a ).
propaganda
te k n ik
d a n la b e l s p in d o c to r y a n g m e n y e d ia k a n
ju ju ra n
is tila h
m engecam
fa d
hanya
a ta u s p e k u la s i.
P R se o ra n g
in d iv id u
a ta u le m b a g a a d a la h im a g e b u ild in g d a n
r e p u ta tio n
:2 0 1 :2
b u ild in g
b e rd a sa rk a n
ris e t,
k a re n a
p a ra d ig m a P R m o d e rn
d a la m
k e g ia ta n n y a
a d a l a h PR by research.
A rtin y a tid a k a d a p e n c a p a ia n p e n c itra a n
a ta u
p e m b e n tu k a n
b e rd a sa rk a n
c itra
yang
k e s a la h a n d a n d o s a . P e n c it-
ra a n itu p e n tin g ,
te ta p i k e g ia ta n
m em -
events of PR,
programs of PR,
p e ro le h c itra p o s itif m e la lu i
campaigns of PR,
sem uanya
a ta u
b e ra n g k a t
d a ri fa k ta , b u k a n
d a ri s u a tu k e s a la h a n d a n d o s a .
P h ilip K o tle r, d a la m
konsepnya
te n -
(price, product,
place, promotion, power, public relations) t e l a h m e m a s u k k a n u n s u r P R s e ta n g M e g a M a rk e tin g
bagai
p e n c itra a n
sebuah
p ro d u k
a ta u
ja s a d a la m k e g ia ta n p e m a s a ra n , d i m a n a
p a ra d ig m a
p e m a sa ra n
m em asukkan
b a ru d a ri K o tle r
p e n tin g n y a
a ta u p e m b e n tu k a n
p e n c itra a n
c itra . B ila m a n a c itra
s u d a h p o s itif, m a k a k e g ia ta n p e m a s a ra n
a k a n le b ih m u d a h .
S e o ra n g p a k a r P R , T h o m a s H a rris , ju ga m engungkapkan
P u b lic R e la tio n s
konsep
M a rk e tin g
(M P R ). D i s in i s u d a h
te rja d i " p e rk a w in a n " a ta u p e rp a d u a n
an-
ta ra ilm u e k o n o m i (m a rk e tin g ) d a n ilm u
k o m u n ik a s i
(P R );
Jadi
k e g ia ta n
pe-
m a s a ra n tid a k b is a h a n y a m e n g a n d a lk a n
s a tu
ilm u
s a ja y a k n i
ilm u
m a rk e tin g ,
te ta p i h a ru s d ip a d u k a n d e n g a n ilm u la in
(P R ),
te ru ta m a
brand image
d a la m
D i a k h ir tu lis a n
ru sk a n
m e n d o n g k ra k
a ta u c itra p ro d u k .
in i, s a y a in g in m e lu -
p e n e m p a ta n
a ta u p e m b e n tu k a n
is tila h
p e n c itra a n
c itra y a n g b u k a n s e -
h a ru s n y a . P e n c itra a n a ta u p e m b e n tu k a n
c itra
a d a la h
m e n ja d i
tu ju a n
d a la m
k e g ia ta n P R , y a n g u ju n g -u ju n g n y a u n tu k
k e p e n tin g a n
in d iv id u
(p e la k u
p e n c i-
tra a n ) d a n in d iv id u la in (te rb e n tu k c itra ),
le m b a g a
(te rb e n tu k
(p e la k u
c itra )
d a n p u b lik n y a
c itra ). J a d i p e n c itra a n
bukan
hanya
u n tu k
k e p e n tin g a n
s a tu
te ta p i
kedua
b e la h
A d a p ro se s
tim b a l
b a lik ,
bukan
p ih a k .
m a n fa a t
p ih a k ,
s e p ih a k
d e n g a n m e n i h i l k a n p i h a k l a i n . ***