S PSPI 1102049 Table of content
DAFTAR ISI
LEMBAR PENGESAHAN .................................................................................... i
PERNYATAAN. ................................................................................................... ii
ABSTRAK ............................................................................................................ iii
ABSTRACT.......................................................................................................... iv
KATA PENGANTAR ........................................................................................... v
UCAPAN TERIMAKASIH.................................................................................. vi
DAFTAR ISI........................................................................................................viii
DAFTAR TABEL................................................................................................. xi
DAFTAR GAMBAR ...........................................................................................xiii
DAFTAR LAMPIRAN ....................................................................................... xiv
BAB I Pendahuluan. ............................................................................................1
A. Latar Belakang Masalah. ..............................................................................1
B. Identifikasi Masalah. ....................................................................................6
C. Rumusan Masalah. .......................................................................................6
1. Masalah Umum........................................................................................6
2. Masalah Khusus. ......................................................................................6
D. Tujuan Penelitian. .........................................................................................7
E. Manfaaat Penelitian. .....................................................................................7
F. Struktur Organisasi Penulisan. .....................................................................8
BAB II Kajian Teori, Ke rangka Pe mikiran, dan Hipotesis Penelitian........... 10
A. Online Public Access Catalog (OPAC) sebagai Sarana Temu
Balik Informasi ............................................................................................. 10
1. Pengertian Online Public Access Catalog (OPAC).................................. 10
2. Karakteristik Online Public Access Catalog (OPAC) .............................. 11
3. Sarana Temu Balik Informasi................................................................... 14
4. Sarana Temu Balik Informasi Bibliografi Terpasang .............................. 19
5. Efektivitas Sarana Temu Balik Informasi ................................................ 23
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
6. Online Public Access Catalog (OPAC) sebagai sarana temu balik
Informasi .................................................................................................. 24
7. Penggunaan Online Public Access Catalog (OPAC) di UPT
Perpustakaan Unpad. ............................................................................... 25
B. Kepuasan Pemustaka .................................................................................... 28
C. Kerangka Pemikiran. .................................................................................... 33
D. Asumsi. ......................................................................................................... 35
E. Hipotesis. ...................................................................................................... 36
BAB III Metodologi Penelitian. .......................................................................... 37
A. Lokasi Penelitian, Subjek dan Sampel ......................................................... 37
B. Desain Penelitian .......................................................................................... 38
C. Metode Penelitian ......................................................................................... 39
D. Definisi Operasional ..................................................................................... 40
E. Instrumen Penelitian ..................................................................................... 40
F. Pengujian Instrumen ..................................................................................... 42
G. Teknik Pengumpulan Data ........................................................................... 45
H. Teknik Analisis Data .................................................................................... 46
BAB IV Te muan dan Pe mbahasan. ................................................................... 49
A. UPT Perpustakaan Unpad............................................................................. 49
1. Profil UPT Perpustakaan Unpad.............................................................. 49
2. Visi dan Misi UPT Perpustakaan Unpad. ................................................ 51
3. Tujuan UPT Perpustakaan Unpad. .......................................................... 51
4. Pelayanan UPT Perpustakaan Unpad. ..................................................... 51
B. Deskripsi hasil penelitian. ............................................................................ 54
1. Penggunaan Online Public Access Catalog (OPAC) sebagai sarana
temu balik informasi. ........................................................................... 57
a. Kualitas penggunaan OPAC pada aspek tangibles
(Bukti Fisik). ................................................................................. 60
b. Kualitas penggunaan OPAC pada aspek Responsiveness
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
(kecepatan dan ketepatan). ............................................................. 66
c. Kualitas penggunaan OPAC pada aspek Assurance
(Jaminan)........................................................................................ 69
2. Kepuasan Pemustaka. .............................................................................. 75
C. Uji Hipotesis. ................................................................................................ 78
1. Hiupotesis Umum. ................................................................................... 78
2. Hipotesis Khusus. .................................................................................... 81
D. Pembahasan hasil penelitian. ........................................................................ 86
1. Keterkaitan penggunaan Online Publice Acces Catalog (OPAC)
sebagai sarana temu balik informasi pada aspek Tangibles
(Bukti fisik) dengan kepuasan pemustaka. ............................................. 87
2. Keterkaitan penggunaan Online Publice Acces Catalog (OPAC) sebagai
sarana temu balik informasi pada aspek Responsiveness
(kecepatan dan ketepatan) dengan kepuasan pemustaka. ....................... 89
3. Keterkaitan penggunaan Online Publice Acces Catalog
(OPAC)sebagai sarana temu balik informasi pada aspek
Assurance (jaminan) dengan kepuasan pemustaka. ............................... 90
BAB V Simpulan dan Saran. .............................................................................. 92
A. Simpulan . ..................................................................................................... 92
B. Saran. ............................................................................................................ 93
DAFTAR PUSTAKA
LAMPIRAN
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
LEMBAR PENGESAHAN .................................................................................... i
PERNYATAAN. ................................................................................................... ii
ABSTRAK ............................................................................................................ iii
ABSTRACT.......................................................................................................... iv
KATA PENGANTAR ........................................................................................... v
UCAPAN TERIMAKASIH.................................................................................. vi
DAFTAR ISI........................................................................................................viii
DAFTAR TABEL................................................................................................. xi
DAFTAR GAMBAR ...........................................................................................xiii
DAFTAR LAMPIRAN ....................................................................................... xiv
BAB I Pendahuluan. ............................................................................................1
A. Latar Belakang Masalah. ..............................................................................1
B. Identifikasi Masalah. ....................................................................................6
C. Rumusan Masalah. .......................................................................................6
1. Masalah Umum........................................................................................6
2. Masalah Khusus. ......................................................................................6
D. Tujuan Penelitian. .........................................................................................7
E. Manfaaat Penelitian. .....................................................................................7
F. Struktur Organisasi Penulisan. .....................................................................8
BAB II Kajian Teori, Ke rangka Pe mikiran, dan Hipotesis Penelitian........... 10
A. Online Public Access Catalog (OPAC) sebagai Sarana Temu
Balik Informasi ............................................................................................. 10
1. Pengertian Online Public Access Catalog (OPAC).................................. 10
2. Karakteristik Online Public Access Catalog (OPAC) .............................. 11
3. Sarana Temu Balik Informasi................................................................... 14
4. Sarana Temu Balik Informasi Bibliografi Terpasang .............................. 19
5. Efektivitas Sarana Temu Balik Informasi ................................................ 23
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
6. Online Public Access Catalog (OPAC) sebagai sarana temu balik
Informasi .................................................................................................. 24
7. Penggunaan Online Public Access Catalog (OPAC) di UPT
Perpustakaan Unpad. ............................................................................... 25
B. Kepuasan Pemustaka .................................................................................... 28
C. Kerangka Pemikiran. .................................................................................... 33
D. Asumsi. ......................................................................................................... 35
E. Hipotesis. ...................................................................................................... 36
BAB III Metodologi Penelitian. .......................................................................... 37
A. Lokasi Penelitian, Subjek dan Sampel ......................................................... 37
B. Desain Penelitian .......................................................................................... 38
C. Metode Penelitian ......................................................................................... 39
D. Definisi Operasional ..................................................................................... 40
E. Instrumen Penelitian ..................................................................................... 40
F. Pengujian Instrumen ..................................................................................... 42
G. Teknik Pengumpulan Data ........................................................................... 45
H. Teknik Analisis Data .................................................................................... 46
BAB IV Te muan dan Pe mbahasan. ................................................................... 49
A. UPT Perpustakaan Unpad............................................................................. 49
1. Profil UPT Perpustakaan Unpad.............................................................. 49
2. Visi dan Misi UPT Perpustakaan Unpad. ................................................ 51
3. Tujuan UPT Perpustakaan Unpad. .......................................................... 51
4. Pelayanan UPT Perpustakaan Unpad. ..................................................... 51
B. Deskripsi hasil penelitian. ............................................................................ 54
1. Penggunaan Online Public Access Catalog (OPAC) sebagai sarana
temu balik informasi. ........................................................................... 57
a. Kualitas penggunaan OPAC pada aspek tangibles
(Bukti Fisik). ................................................................................. 60
b. Kualitas penggunaan OPAC pada aspek Responsiveness
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
(kecepatan dan ketepatan). ............................................................. 66
c. Kualitas penggunaan OPAC pada aspek Assurance
(Jaminan)........................................................................................ 69
2. Kepuasan Pemustaka. .............................................................................. 75
C. Uji Hipotesis. ................................................................................................ 78
1. Hiupotesis Umum. ................................................................................... 78
2. Hipotesis Khusus. .................................................................................... 81
D. Pembahasan hasil penelitian. ........................................................................ 86
1. Keterkaitan penggunaan Online Publice Acces Catalog (OPAC)
sebagai sarana temu balik informasi pada aspek Tangibles
(Bukti fisik) dengan kepuasan pemustaka. ............................................. 87
2. Keterkaitan penggunaan Online Publice Acces Catalog (OPAC) sebagai
sarana temu balik informasi pada aspek Responsiveness
(kecepatan dan ketepatan) dengan kepuasan pemustaka. ....................... 89
3. Keterkaitan penggunaan Online Publice Acces Catalog
(OPAC)sebagai sarana temu balik informasi pada aspek
Assurance (jaminan) dengan kepuasan pemustaka. ............................... 90
BAB V Simpulan dan Saran. .............................................................................. 92
A. Simpulan . ..................................................................................................... 92
B. Saran. ............................................................................................................ 93
DAFTAR PUSTAKA
LAMPIRAN
Lutfi Anwarudin , 2015
KETERKAITAN ANTARA PENGGUNAAN ONLINE PUBLIC ACCESS CATALOG (OPAC) SEBAGAI SARANA TEMU
BALIK INFORMASI D ENGAN KEPUASAN PEMUSTAKA D I UPT PERPUSTAKAAN UNIVERSITAS PAD JAD JARAN
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu