S MPP 1104981 Bibliography
DAFTAR PUSTAKA
Husein Umar. 2009. Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta:
Rajawali Persada
Kotler, Bowen, and Makens. 2014. Marketing for Hospitality and Tourism 6th
edition. London: Pearson Education Limited
Kotler, Philip dan Gary Amstrong. 2008. Principles of Marketing. USA: Prentice
Hall
Kotler, Philip & Keller. 2012. Marketing Management. New Jersey: Prentice Hall
International, Inc.
Kotler Philip, Kevin Lance Keller. 2012. Marketing Management 14ThEdition .
Jakarta: PT. Indeks Kelompok Gramedia
Lovelock, C., dan wirtz, J. 2011. Service Marketing 7th Edition. New Jersey:
Pearson Prentice Hall.
Malhotra, Naresh K. 2009. Basic Marketing Research: A Decisions-Making
Approach. 3rd edition. New Jersey: Pearson Education, Inc.
Schiffman, Leon G. Kanuk, Leslie Lazar. Hansen, Havard. 2012. Consumer
Behaviour A European Outlook Second Edition. England: Pearson
Education, Inc.
Silalahi, Ulber. 2009. Metode Penelitian Sosial. Bandung: Refika Aditama
Sugiyono. 2014. Metode Penelitian Kualitatif Kuantitatif dan R&D. Bandung:
Alfabeta
Sujarweni. 2015. SPSS Untuk Penelitian.Yogyakarta. Pustaka Baru
Uma Sekaran, 2011. Metode Penelitian Untuk Bisnis Edisi 14. Jakarta: Salemba
Empat
Undang-Undang Republik
Kepariwisataan
Indonesia
Nomor
10
Tahun
2009
Tentang
Zeithaml, V.A, M.J Bitner dan Gremler, 2013. Services Marketing: Integrating
Customer Focus Across The Firm sixth Edition. New York: Mcgraw Hill
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
111
Jurnal:
Aziz, Norzalita Abd., Ariffin, Ahmad Azmi M., Omar, Nor Asiah., Evin, Chin.
2012. Examining the Impact of Visitors’ Emotions and Perceived Quality
towards Satisfaction and Revisit Intention to Theme Parks. Jurnal
Pengurusan 35(2012) 97 – 109
Chang, Kuo chien et.al. 2010. The Effect of Service Convenience on Post
Purchasing behaviour: Industrial Management and Data System. Vol. 110
No. 9, 2010 pp. 1420-1443
Chang , Lan-Lan., Backman, Kenneth F,. and Huang, Yu Chih . 2014. Creative
Tourism: A Preliminary Examination Of Creative Tourists’ Motivation,
Experience, Perceived Value And Revisit Intention. International Journal
of Culture, Tourism and Hospitality Research, Vol. 8 Iss 4 pp. 401 – 419
Chen, C.F., & Tsai, D.C. (2007). How Destination Image and Evaluative Factors
Affect Behavior Intentions? Tourism Management, 28(4),1115-1112.
Dai, Hua, & A.F. Salam.(2009). Service Convenience, Service Consumption
Experience and Relational Exchange in Electronic Mediated Environment.
Gupta, Shaphali, & Dinesh Sharma. (2013). A Measure of Service Convenience
for Retails Stores: Scale Development and Validation. Bombay: Shailesh
J. Mehta School of Management.
George, Babu P dan George, Bibin P. (2004). Revisit a Destination: Place
attachment as the mediator and novelty seeking as the moderator. The
Journal Of Tourim Study. Vol. 15 No.2
Grewal, Dhruv, Ronggeveen, A.I., Tsiros, Michael, 2008. The Effect of
Compensation on Repurchase Intention in Service Recovery. Journal of
Retailing Vol.84 No.4, pp.424-434
Hseih, Wen Chieh. 2012. A Study of Tourist on Attraction, Service Quality,
Perceived Value and Behavioral Intention in The Penghu Ocean Firework
Festival. The Journal of International Management Studies, Volume 7
Number 2, October, 2012.
Huang, S. and Hsu, C.H.C. 2009. Effects of Travel Motivation, Past Experience,
Perceived Constraint, and Attitude on Revisit Intention. Journal of Travel
Research, 48:29, p.29-44
Kuo, Chin Tsai. 2011. Tourist Saisfaction and Intention to Revisit Sun Moon
Lake.
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
112
Lin, Chung Hsien. 2012. Efect of Cuisine Experience, Psychological Well-Being,
And Self-Health Perception on the Revisit Intention of Hot Springs Tourist.
Journal of Hospitality & Tourism Research, p.1-22
Loureiro, Sandra Maria Correia. 2014. The role of the rural tourism experience
economy in place attachment and behavioral intentions. International
Journal of Hospitality Management 40 (2014) 1–9
Seiders, Kathleen, & Glenn B..(2007) Envelopment And Validation Of A
Multidimensional Service Convenience Scale, Journal Of The Academy
Marketing. Sci. (2007) 35:144-156.
Suhendro, Kartasurya, Arso. 2014. Faktor-Faktor Yang Berhubungan Dengan
Minat Kunjungan Ulang Pelayanan Antenatal Di Poliklinik Kebidanan Rs
Islam Sunan Kudus.
Zhou, Yaqian. (2011). The Impact of Customer-Based Brand Equity on Revisit
Intention: An Empirical Study of Business and Leisure Travelers at Five
Shanghai Budget Hotels
Website:
http://www.bps.go.id/ diakses pada 20 Mei 2016
http://disparbud.jabarprov.go.id/ diakses pada 22 Mei 2016
http://spssindonesia.co.id/ diakses pada 10 Agustus 2016
Department:
Sales and Marketing Department Hotel Bumi Asih Jaya Bandung
Front Office Department Hotel Bumi Asih Jaya Bandung
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Husein Umar. 2009. Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta:
Rajawali Persada
Kotler, Bowen, and Makens. 2014. Marketing for Hospitality and Tourism 6th
edition. London: Pearson Education Limited
Kotler, Philip dan Gary Amstrong. 2008. Principles of Marketing. USA: Prentice
Hall
Kotler, Philip & Keller. 2012. Marketing Management. New Jersey: Prentice Hall
International, Inc.
Kotler Philip, Kevin Lance Keller. 2012. Marketing Management 14ThEdition .
Jakarta: PT. Indeks Kelompok Gramedia
Lovelock, C., dan wirtz, J. 2011. Service Marketing 7th Edition. New Jersey:
Pearson Prentice Hall.
Malhotra, Naresh K. 2009. Basic Marketing Research: A Decisions-Making
Approach. 3rd edition. New Jersey: Pearson Education, Inc.
Schiffman, Leon G. Kanuk, Leslie Lazar. Hansen, Havard. 2012. Consumer
Behaviour A European Outlook Second Edition. England: Pearson
Education, Inc.
Silalahi, Ulber. 2009. Metode Penelitian Sosial. Bandung: Refika Aditama
Sugiyono. 2014. Metode Penelitian Kualitatif Kuantitatif dan R&D. Bandung:
Alfabeta
Sujarweni. 2015. SPSS Untuk Penelitian.Yogyakarta. Pustaka Baru
Uma Sekaran, 2011. Metode Penelitian Untuk Bisnis Edisi 14. Jakarta: Salemba
Empat
Undang-Undang Republik
Kepariwisataan
Indonesia
Nomor
10
Tahun
2009
Tentang
Zeithaml, V.A, M.J Bitner dan Gremler, 2013. Services Marketing: Integrating
Customer Focus Across The Firm sixth Edition. New York: Mcgraw Hill
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
111
Jurnal:
Aziz, Norzalita Abd., Ariffin, Ahmad Azmi M., Omar, Nor Asiah., Evin, Chin.
2012. Examining the Impact of Visitors’ Emotions and Perceived Quality
towards Satisfaction and Revisit Intention to Theme Parks. Jurnal
Pengurusan 35(2012) 97 – 109
Chang, Kuo chien et.al. 2010. The Effect of Service Convenience on Post
Purchasing behaviour: Industrial Management and Data System. Vol. 110
No. 9, 2010 pp. 1420-1443
Chang , Lan-Lan., Backman, Kenneth F,. and Huang, Yu Chih . 2014. Creative
Tourism: A Preliminary Examination Of Creative Tourists’ Motivation,
Experience, Perceived Value And Revisit Intention. International Journal
of Culture, Tourism and Hospitality Research, Vol. 8 Iss 4 pp. 401 – 419
Chen, C.F., & Tsai, D.C. (2007). How Destination Image and Evaluative Factors
Affect Behavior Intentions? Tourism Management, 28(4),1115-1112.
Dai, Hua, & A.F. Salam.(2009). Service Convenience, Service Consumption
Experience and Relational Exchange in Electronic Mediated Environment.
Gupta, Shaphali, & Dinesh Sharma. (2013). A Measure of Service Convenience
for Retails Stores: Scale Development and Validation. Bombay: Shailesh
J. Mehta School of Management.
George, Babu P dan George, Bibin P. (2004). Revisit a Destination: Place
attachment as the mediator and novelty seeking as the moderator. The
Journal Of Tourim Study. Vol. 15 No.2
Grewal, Dhruv, Ronggeveen, A.I., Tsiros, Michael, 2008. The Effect of
Compensation on Repurchase Intention in Service Recovery. Journal of
Retailing Vol.84 No.4, pp.424-434
Hseih, Wen Chieh. 2012. A Study of Tourist on Attraction, Service Quality,
Perceived Value and Behavioral Intention in The Penghu Ocean Firework
Festival. The Journal of International Management Studies, Volume 7
Number 2, October, 2012.
Huang, S. and Hsu, C.H.C. 2009. Effects of Travel Motivation, Past Experience,
Perceived Constraint, and Attitude on Revisit Intention. Journal of Travel
Research, 48:29, p.29-44
Kuo, Chin Tsai. 2011. Tourist Saisfaction and Intention to Revisit Sun Moon
Lake.
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
112
Lin, Chung Hsien. 2012. Efect of Cuisine Experience, Psychological Well-Being,
And Self-Health Perception on the Revisit Intention of Hot Springs Tourist.
Journal of Hospitality & Tourism Research, p.1-22
Loureiro, Sandra Maria Correia. 2014. The role of the rural tourism experience
economy in place attachment and behavioral intentions. International
Journal of Hospitality Management 40 (2014) 1–9
Seiders, Kathleen, & Glenn B..(2007) Envelopment And Validation Of A
Multidimensional Service Convenience Scale, Journal Of The Academy
Marketing. Sci. (2007) 35:144-156.
Suhendro, Kartasurya, Arso. 2014. Faktor-Faktor Yang Berhubungan Dengan
Minat Kunjungan Ulang Pelayanan Antenatal Di Poliklinik Kebidanan Rs
Islam Sunan Kudus.
Zhou, Yaqian. (2011). The Impact of Customer-Based Brand Equity on Revisit
Intention: An Empirical Study of Business and Leisure Travelers at Five
Shanghai Budget Hotels
Website:
http://www.bps.go.id/ diakses pada 20 Mei 2016
http://disparbud.jabarprov.go.id/ diakses pada 22 Mei 2016
http://spssindonesia.co.id/ diakses pada 10 Agustus 2016
Department:
Sales and Marketing Department Hotel Bumi Asih Jaya Bandung
Front Office Department Hotel Bumi Asih Jaya Bandung
Nurul Ginaya Syahnaz, 2016
PENGARUH DIMENSI SERVICE CONVENIENCE TERHADAP REVISIT INTENTION PADA HOTEL BUMI
ASIH JAYA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu