Institutional Repository | Satya Wacana Christian University: Analisa Website Pariwisata dalam Bidang Hospitality Industry
ANALISA WEBSITE PARIWISATA DALAM BIDANG
HOSPITALITY INDUSTRY
Artikel Ilmiah
Peneliti :
Yuga Sari Dewi (682006051)
Andeka Rocky Tanaamah,SE.,MCs
RiniKartika Hudiono,S.Pd.,MA.
Program Studi Sistem Informasi
Fakultas Teknologi Informasi
Universitas Kristen Satya Wacana
Salatiga
September 2012
1
ANALISA WEBSITE PARIWISATA DALAM BIDANG
HOSPITALITY INDUSTRY
Artikel Ilmiah
Oleh:
Yuga Sari Dewi
NIM: 682006051
Telah disetujui untuk diuji:
Tanggal: 14 September 2012
Pembimbing 1
Pembimbing 2
Andeka Rocky Tanaamah,SE.,MCs
Rini Kartika Hudiono, S.Pd.,MA.
2
3
4
5
ANALISA WEBSITE PARIWISATA DALAM BIDANG
HOSPITALITY INDUSTRY
1) Yuga
Sari Dewi, 2) Andeka Rocky Tanamaah, 3) Rini Kartika Hudiono
FakultasSistemInformasi
Universitas Kristen SatyaWacana
Jl. Diponegoro 52-60, Salatiga 50711, Indonesia
E-mail:1) [email protected], 2) [email protected] 3) [email protected]
Abstrack
This research was trying to analyze website in hospitality industry.
Therefore, Novotel Hotel Lampung was taken as site of this research. SERVQUAL was
used to analyze. So, the Tangibility, Responsiveness, Assurance, Empathy and
Reliability were deep investigated. The dimension of tangibility was the best followed by
Empathy, Responsiveness was quite good at and Assurance was not good Finally the
Reliability was not good enough. Findings suggested that the website of Novotel Hotel
Lampung must pay attention on the assurance that information and price stated in the
site was still not in up to date yet. Secondly, Assurance was still needed to enhance. In
other words, information and discounted price stated in the website must be in
accordance. Besides, means of giving complaint must be added, so the Hotel can proceed
the complaints and the handled properly.
Key Words: SERVQUAL, Tangible, Responsiveness, Empathy, Realibility and
Assurance
6
HOSPITALITY INDUSTRY
Artikel Ilmiah
Peneliti :
Yuga Sari Dewi (682006051)
Andeka Rocky Tanaamah,SE.,MCs
RiniKartika Hudiono,S.Pd.,MA.
Program Studi Sistem Informasi
Fakultas Teknologi Informasi
Universitas Kristen Satya Wacana
Salatiga
September 2012
1
ANALISA WEBSITE PARIWISATA DALAM BIDANG
HOSPITALITY INDUSTRY
Artikel Ilmiah
Oleh:
Yuga Sari Dewi
NIM: 682006051
Telah disetujui untuk diuji:
Tanggal: 14 September 2012
Pembimbing 1
Pembimbing 2
Andeka Rocky Tanaamah,SE.,MCs
Rini Kartika Hudiono, S.Pd.,MA.
2
3
4
5
ANALISA WEBSITE PARIWISATA DALAM BIDANG
HOSPITALITY INDUSTRY
1) Yuga
Sari Dewi, 2) Andeka Rocky Tanamaah, 3) Rini Kartika Hudiono
FakultasSistemInformasi
Universitas Kristen SatyaWacana
Jl. Diponegoro 52-60, Salatiga 50711, Indonesia
E-mail:1) [email protected], 2) [email protected] 3) [email protected]
Abstrack
This research was trying to analyze website in hospitality industry.
Therefore, Novotel Hotel Lampung was taken as site of this research. SERVQUAL was
used to analyze. So, the Tangibility, Responsiveness, Assurance, Empathy and
Reliability were deep investigated. The dimension of tangibility was the best followed by
Empathy, Responsiveness was quite good at and Assurance was not good Finally the
Reliability was not good enough. Findings suggested that the website of Novotel Hotel
Lampung must pay attention on the assurance that information and price stated in the
site was still not in up to date yet. Secondly, Assurance was still needed to enhance. In
other words, information and discounted price stated in the website must be in
accordance. Besides, means of giving complaint must be added, so the Hotel can proceed
the complaints and the handled properly.
Key Words: SERVQUAL, Tangible, Responsiveness, Empathy, Realibility and
Assurance
6