The Influence of Resettlement of the Capital of Probolinggo Regency toward Service Quality of Police Record (SKCK) (Study in Probolinggo Resort Police)
The Influence of Resettlement of the Capital of Probolinggo Regency toward Service Quality of Police Record (SKCK) (Study in Probolinggo Resort Police)
2 Erlinda Puspitasari 2 , Mardiyono , Hermawan
1 Fastrack Master Program, Faculty of Administrative Sciences, University of Brawijaya, Malang
2 Faculty of Administrative Sciences, University of Brawijaya, Malang
Abstract
This study examined the influence of resettlement of the capital of Probolinggo Regency toward service quality of Police Record (SKCK) in Probolinggo Resort Police. Probolinggo Resort Police (POLRES) is one government agencies that experiencing resettlement of the location from Probolinggo City to Kraksaan district. It is expected that by this resettlement, public service processes would bec ome ‘better and in high quality’. The study used quantitative research method with explanatory approach to test the hypothesis that has been set. Dependent variable in this study are resettlement of the capital of regency (X) with the variables: affordability, recoverability and replicability. While the dependent variable in this study are the service quality of Police Record (SKCK) (Y) with the indicators: tangibles, reliability, responsiveness, assurance and empathy. The study used multiple linear regression method of analysis. The study revealed that the resettlement of the capital of regency variable (X) which consist of three variables such as
affordability (X 1 ), recoverability (X 2 ) and replicability variable (X 3 ) influence significantly toward service quality of the Police Record (SKCK) in Probolinggo Resort Police (POLRES).
Keywords: Police Record (SKCK), Probolinggo Resort Police, Service Quality, The Resettlement, The Capital of Regency.
INTRODUCTION government wheel. This is in accordance with City is a human agglomeration in a relative
Rawat [2] stated that "Capital cities play a vital restricted
role in a nation’s life and psyche.” At first glance, population that can reflect urban life allegedly
space. The
agglomeration
of
the capital serves as a central repository of occurred since human kind found a way to farm
political and economic power in its role as the permanently. Initially urban area was grow and
seat of government. In most countries, the developed in fertile agricultural land, a region
capital is also the largest city, yet perhaps more with high possibility to developed more to
importantly, capitals often strive to reflect the become center of trading and industrialization
unique character and aspirations of the polity [1].
and thus play a crucial role in legitimizing the Over time, an area would experience rapid
state.”
growth, thus would need appropriate city Implication as an autonomy region centre, a development according to the changing times.
capital should be oriented toward that city. Therefore, to develop the city, a region should
Impact of a city that become a capital would be have central government or capital definitive as
rapid development, marked by increase in the central of governmental activities so that
physical development needs, social economy and regional governance could be more directional
institutionalization. Not surprisingly, this needs and well-ordered also mitigating the possibility of
would be follow-up in increase administration dualism in center of government.
status of capital city from non-status urban The establishment of central governmental or
region into autonomy urban region. capital would be an important matter for a local
Increasing administration status in the government in
executing its well-shaped context of the regency would generate dualism in operation execution of two autonomous region
in one area. To avoid this, legal provision has
Correspondence Address: emphasizes policy stating that legal status of a Erlinda Puspitasari
capital of regency should be within related Email
: rlind_puz@yahoo.com Address : Dusun Satriyan No.89, RT.O8/RW.03, Desa
regency administration area, thus if the capital of Kedungdalem, Kecamatan Dringu, Kabupaten
regency still lies within other autonomous region, Probolinggo, 67271
it should be moved immediately so that it would
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
be within its own administrative region. Letter of paradigm of the capital as the central of Minister of Domestic Affairs Number 18/2/6 on
governmental activities into new paradigm that May 15th, 1973 concerning Arrangement in
the capital was planned in a way to become the Development Plan for Regency Capital is one
central of services. One theory that could explain pioneer in operation of this policy.
the role of a city as the central of services, would Many
areas in
be central place theory.
experienced the process of resettlement of the Central place theory was formulated by capital as mentioned above. For regency that
Cristaller and known as city growth theory conduct the resettlement of the capital of
basically stated that city growth would depend regency, most of its pattern was done by
on its specialization in city service function, while considering that its old capital has increase status
demand rate of city service by its surrounding into autonomous regions of the city. This was the
area would determine the speed of city growth background why Probolinggo Regency has moved
[6]. Moreover, Christaller [7], also explains that its capital or the central government from
“the governmental center is the heart of service Probolinggo City to Kraksaan District.
center of regional Probolinggo City which used to be located as
development, while area surrounding that center center of government for Probolinggo Regency
and its hint erland are the area to serve.” has increase its status into autonomous region,
Hagget [8] explain that “Regional expansion therefore causing the resettlement of the capital
focusing on governmental service aspect refers of Probolinggo regency to Kraksaan district which
to central place theory which utilizes the is viewed as eligible area. The resettlement of the
following indicators: afforadibility, recoverability center government of Probolinggo Regency is an
and replicability”. So the capital or central of effort to increase government service quality for
government should be able in providing service its citizen.
to improve social welfare. Therefore, in public Basically, public service was to give service of
service provision, it should fulfill three principals, other needs which has interest in related
recoverability, and organization in accord with main regulation and
namely,
affordability,
replicability of the service. provided manner [3]. While according to
Probolinggo Police Resort (Polres) is one of Handayaningrat [4], public service was activities the government agencies that have been moved conducted to give services and feasibility along
to Kraksaan District and start to function since with its efficient, effectiveness and saving terms.
2010. However, the resettlement of new According to Suparto [5] what is meant by public headquarter of Probolinggo Resort Police (Polres)
service would be delivering service done by has not yet supplemented with the move of the government as nation executor to fulfill the
unit of traffic (SATLANTAS), therefore for needs of public in accordance with prevailed
maintaining Driving License (SIM), STNK, and the laws. Improvement in public service quality
LAKA would still take place in former headquarter would highly needed given better social
of Probolinggo Resort Police (Polres) in the city condition of the people thus it would be able to
area. The Handling of Police Record (SKCK) is a respond every deviance in public service.
service that has been conducted after the In order to closer service for the community,
resettlement of the Headquarters of Probolinggo the local government of Probolinggo Regency has
Resort Police (Polres) in the Kraksaan District. It is started to move
expected that by resettlement this institution, Probolinggo City to Kraksaan District. The
several agencies
from
better public service quality would occur, resettlement of the office or agency would be
particularly in terms of handling of Police Record gradually conducted, and at this moment not
(SKCK) services
every office or agency has been moved to The purposes of this research was examined Kraksaan, some has already moved out such as
and analyzed the extent of the influence of: (1) Education Department, Probolinggo Resort Police
affordability variable toward service quality of (Polres), Regional Representative Council (DPRD)
Police Record (SKCK) in Probolinggo Resort Police of Probolinggo Regency, The Regional Secretariat
(Polres), (2) recoverability variable toward service and Health Department which just been moved
quality of Police Record (SKCK) in Probolinggo by end of February 2013.
Resort Police (Polres), (3) replicability variable Resettlement of capital was not only deals
toward service quality of Police Record (SKCK) in with central government but it is also concern
Probolinggo Resort Police (Polres), (4) all of the with basic changes, that is changes of old
variable in the resettlement of the capital of
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
Probolinggo Regency simultaneously toward conforming to regulations that are being enacted service quality of Police Record (SKCK) in
[9]. Theoretically, the purpose of the public Probolinggo Resort Police (Polres).
service is basically satisfying society. When Starting
people have an affair or purposes in an resettlement the capital of regency that refers to
from the
public or private the government's desire of Probolinggo Regency
organization,
whether
organizations, it will feel good and happy when to bring closer service for the community, has
served by the employee. If people happy, it can encourage author to examined and review more
be said that the service quality provided can be about the influence of affordability aspect, well worth anyway. Then Parasuraman et al [10]
stated that to know the real of perceived quality resettlement the capital of Probolinggo Regency
recoverability and
by the people (customers), there is a measure of toward service quality in the Probolinggo Resort
service quality indicators are located on the 5 Police (Polres), particularly in handling of Police
(five) principal dimensions according to what Record (SKCK) either partially or simultaneously
customers say, namely:
by conducting study paper entitle “The Influence
a. Tangibles: Apperance of physical facilities, of Resettlement of the Capital of Probolinggo
equipment, personnel, and Regency toward Service Quality of Police Record
communication materials. (SKCK) (Study in Probolinggo Resort Police
b. Reliability: Ability to perform the promised (Polres) .”
service dependably and accurately.
c. Responsiveness:Willingness to help customers
RESEARCH METHOD
in provide the prompt services. In the study, the author used quantitative
d. Assurance: Knowledge and courtesy of research with explanatory approach to test the
employees and their ability to hypotheses that have been set. Research sites in
convey trust and confidence. the Probolinggo Resort Police (Polres) and unit of
e. Empathy: Caring, individalized attention the analysis were people ’s (individual) who making or
firm provides its customers. handling SKCK in Probolinggo Resort Police
The five kinds of dimensions mentioned (Polres).
above utilized the SERVQUAL method as well as a
Data Collection Techniques
simplification of the ten dimensions of quality. In the study, the populations were 1929
And fifth dimension which is the benchmark as people. It was total number of people that used
well as the theoretical basis in view of the Police Clearance Letters (SKCK) services in
performance of the Probolinggo Resort Police Probolinggo Resort Police (Polres) in 2012.
(Polres) in organizing public services, especially in Sample in this study was 95 respondent. Taking
Police Record (SKCK) services. of a sample used in this study was Simple
Data Analysis Techniques
Random Sampling so the researchers spread a Technic of analysis in this study use analysis questioner on every person who handling of the
techniques with the help of a computer program SKCK in Probolinggo Resort Police (Polres).
SPSS 16.0 for windows (Statistical Packages for Data collection techniques are the most
the Social Science), which is a statistical strategic step in the research, because the main
computer program capable of processing objective of the research is to get the data. Data
statistical data appropriately into various desired collection techniques were used in this research
output decision makers. The data analysis from questionnaire, interview, documentation
method used in this study is descriptive and and observation.
inferential statistics analysis. Nazir [11] argued Variables used in this study are independent
that the descriptive statistical analysis is a form and dependent variables. Independent variables
of analysis used to examine the status of a group consist of three variables, such as affordability,
of people, an object, a state, a system of thought recoverability and replicability. While dependent
or a class of events in the present. Inferential variable in this study was service quality of Police
analysis is an analytical method to test Record (SKCK) (variable Y) bounded by the
hypotheses, make predictions, observations or independent variable that the resettlement the
future regression model. Inferential analysis used capital of regency.
in this study is a statistical analysis parametis Public service is basically the provision of
using Multiple Linear Regression. services performed by the government as organizers of the state to meet a public need
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
RESULTS AND DISCUSSION
SKCK variable (Y) was declared valid and further
Validity and Reliability Test of Research
analysis can be performed.
Instrument
b. Reliability Test
According Arikunto [13] reliability refers to Validity indicates the extent to which the
a. Validity Test
the notion that an instrument sufficiently reliable accuracy of measuring devices. According
to be used as a data collection tool because it is a Arikunto [12] argued that validity is a measure
good instrument. Good instrument will not be that shows the levels of validity of an instrument.
tendentious directing respondents to choose The result of validity test can be seen in table 1 as
certain answers. Reliability test results of all follows.
variables shown in table 2 as follows .
Table 1. Result of validity test of the questions Table 2. The Result of Reliability Test Instrument
Coeficient Alpha Information Variable
Variable
Items R
Sig
Information
0,806 Reliabel X 1.2 0,836
Affordability (X 1 )
Recoverability (X 2 )
0,874 Reliabel X 1.5 0,722
Replicability (X 3 )
0,915 Reliabel X 2.1 0,695
Valid
Quality Service of SKCK (Y)
Valid
Sources: Primary Data Processing, 2013
Based on the results of reliability test above
Recoverability (X 2 )
can be known that all variables have the value of
Cronbach Alpha coefficient greater than 0.6 so
that it can be said the question of instruments
used in this study were reliable so that further
analysis can be performed.
Classical Assumptions Test
a. Normality Assumptions Test
Normality test aims to testing whether in a
regression, dependent variable, independent
variable or both have the normal distribution or
not [14]. Regression model stated good if have
distribution data normal or approaching normal.
The results of normality assumptions test could
be seen in the table 3 as follows.
Table 3. Result of Normality Assumptions Test
Quality of
SKCK (Y)
Statistical Test
sig. value Information
Kolmogorov-Smirnov Z
0,366 Normal Spread
Sources: Primary Data Processing, 2013
Based on the testing normality results in the
table mentioned above known that the value of
significance residual regression formed larger
than real standard of 5 % so that it could be
stated the assumed normality was fulfilled. Sources: Primary Data Processing, 2013
b. Multicollinearity Assumption Test
Multicollinearity test aims to test whether the Based on the test results of the validity of the
regression model found a correlation among the instrument above question may note that all of
independent variables. A good regression model
the items for the question affordability (X 1 ),
that will show no correlation occurs between the
independent variables. If there was strong and service quality of SKCK variable (Y) has a
recoverability (X 2 ), and replicability variables (X 3 )
value of coefficient of correlation (r) ≥ 0,3 and correlation between an independent variable, it will be difficult to separate the effects of each,
the significance of less than 0.05. Thus means and to get a good estimator for the regression
that affordability variables (X 1 ), recoverability
coefficients.
(X 2 ), and replicability (X 3 ) and service quality of
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
To find out whether or not there are
Table 5. The Result of Non- Autocorrelation Assumptions
symptoms of multicollinearity can be detected
Test
from the enormity of VIF (Variance Inflation
Dw Interpretation
Factor). When the value of the VIF is not more than 10 then multicollinearity does not occur.
2,154 Do not happen autocorrelation
The results of multicollinearity assumptions test Sources: Primary Data Processing, 2013 could be seen in the table 4 as follows. Based on the Autocorrelation Assumptions
Table 4. The Result of Multicollinearity Assumptions Test
test result mentioned above shown that du < dw < 4-du (1,732 < 2,154 < 2,268), then it could be
Independent Variable VIF
Information
Affordability (X 1 )
Non-multicollinearity
inferred that the autocorrelation was not
Recoverability (X 2 )
Multiple Linear Regression Analysis
Replicability (X 3 )
Non-multicollinearity
Sources: Primary Data Processing, 2013 To know the influence of the relation the
Based on the table mentioned above could resettlement of the capital of regency variables
be known that independent variables have the (X) toward the service quality of Police Record Variance Inflation Factor less than 10, so that it
(SKCK) variable (Y) used multiple linear regression can be stated there was no multicollinearity
analysis, where the multiple linear regression is a symptom between independent variables.
analysis of the influence of each independent
variables jointly toward dependent variables. Heteroscedasticity test aims to test whether
c. Heteroscedasticity Assumptions Test
Testing result was using a technique analysis in a model of regression occurring dissimilitude
computer program SPSS 16.0 for windows it variance of residual of a surveillance to
could be seen on the table 6 as follows. observation another. To know done with see Table 6. Multiple Linear Regression Analysis
Variable
t statistic Sig. R 2 Information
chart scatterplot.
Affordability (X 1 )
0,695 0,328 4,304 0,000 22,9% Significant Recoverability (X 2 ) 0,768 0,264 2,967 0,004 19,6% Significant
Replicability (X 3 )
1,785 0,383 4,879 0,000 28,0% Significant R 2 = 0,705
F statistic
=72,517 F table = 2,705
Sig. F
= 0,000 t table = 1,986
Figure 1. Scatter Plot of Heteroscedasticity Test
Sources: Primary Data Processing, 2013 α = 0,05 Based on chart scatter a plot mentioned
Sources: Primary Data Processing, 2013 above it appears that there was no apparent
Based on the table regression mentioned pattern on to scatter residual his so that it can be
above obtained the determination coefficient
inferred that does not happen heteroscedasticity (R ) value was 0,705 or 70,5%. That means that symptoms or in other words the assumption non-
the diversity of the service quality of Police heteroscedasticity has been fulfilled.
Record (SKCK) affected by 70,5% independent
variable such as affordability, recoverability, and Autocorrelation test aimed at testing whether
d. Autocorrelation Assumptions Test
replicability. While the remaining was as much as
a linear regression model in there was correlation 29.5% influenced by other variables outside the between the error of a bully in the period t with
variables that explored.
error at period t-1 (previous) [15]. To know the Hypothesis Testing
where abouts of autocorrelation symptoms can
a. Simultaneous Test (F-Test)
be seen from Durbin Watson. Durbin Watson F-test was used to indicate whether all test calculation results (DW) by using the
independent variables i.e. Affordability (X 1 ), regression can be seen in table 5 as follows.
Recoverability
and Replicability (X 3 ) simultaneously had significant infuence toward
(X 2 )
the service quality of Police Record (SKCK) variable in the Probolinggo Resort Police (Polres).
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
Testing criteria: (0,000<0,05), it can be concluded that
1. If F statistic > F table , then Ho rejected and Ha partially replicability variable (X 3 ) influence
accepted, its mean independent variables (X 1 ,
significantly toward service quality of Police
X 2 and X 3 ) simultaneously had significant
Record (SKCK) (Y).
influence toward dependent variable (Y). To determine the most dominant of
2. If F statistic < F table , then Ho accepted and Ha independent variables in influencing the value of
rejected, its mean independent variables (X 1 ,
the dependent variable in a linear regression
X 2 and X 3 ) simultaneously had not significant model, then the used value of the Beta influence toward dependent variable (Y).
coefficient. The coefficient is a standardized Based on the analysis results of the F-test
coefficient. Based on a regression analysis of the found in the regression table mentioned above,
results table mentioned above seen that the obtained F Statistic value was 72,517. This value was
replicability variable (X 3 ) that have the highest greater than F table (72,517 > 2,705) and
beta coefficient on the variable with a value of significance for F value was smaller than α (0,05).
beta coefficient of 0,383. So it could be This
concluded that the most dominant variables Recoverability
indicated that
Affordability
(X 1 ),
influencing of the service quality of Police Record simultaneously influence significantly toward
(SKCK) variable is replicability variable. service quality of Police Record (SKCK).
Public
administration existence was
inevitable. Public administration should be t-test was used to test the relationship
b. Partial Test (t-test)
maintained to serve people’s interest because its partially to gauge the level of significance
existence was inherent in the nation and society. between the independent variable toward the
Therefore, public administration should be dependent variable.
interact with other components within society Testing criteria:
such as cultural, social, economy, politic and
1. If t statistic > t table , then Ho rejected and Ha others. Public administration itself is an ability to
accepted, its mean independent variables (X 1 ,
coordinate any social energy which mostly
X 2 and X 3 ) partially had significant influence opposite to one another within an organism so toward dependent variable (Y).
that those energy could work as an united
2. If t statistic < t table , then Ho accepted and Ha component [16]. With this definition, public
rejected, its mean independent variables (X 1 ,
administration is a configuration from any social
X 2 and X 3 ) partially had not significant energy since more advance of a society it influence toward dependent variable (Y).
demand to develop more sophisticated public Based on the results of the analysis of the t-
administration.
test found in the regression table above, Public administration has an important and obtained value as follow:
vital role in a country. Public administration was
held to delivered public service and its benefit t Statistic was 4,304 with 0,000 significance and
1) Affordability Variables (X 1 ) have the value
could be perceived by society after government t Table was 1,986. Since t Statistic > t Table
increase its profesionalism, implement efficient 1,986) or significance for t was < 5% (0,000 <
and effective techniques, and it could be more 0,05), it can be concluded that partially,
beneficial if government could generate insight affordability
for the people to accept and take some parts of significantly toward service quality of the
public administration responsibility”. Therefore, Police Record (SKCK) variable (Y).
it might be concluded that public administration
has an important role to give high a service t Statistic was 2,967 with 0,004 significance and
2) Recoverability Variables (X 2 ) have the value
quality for the community. t Table was 1,986. Since t Statistic > t Table
Related with those mentioned above, to give 1,986) or significance for t was <5%
high service quality and bring closer service for its (0,004<0,05), it can be concluded that
community, government of Probolinggo Regency
has started to resettled its center of government significantly toward service quality of Police
partially Recoverability variable (X 2 ) influence
(capital) from Probolinggo City to Kraksaan Record (SKCK) variables (Y).
district as the selected area for new capital city of
3) Replicability Variables (X 3 ) have the value
Probolinggo Regency.
t Statistic was 4,879 with 0,000 significance and Selecting Kraksaan district as the capital of t Table was 1,986. Since t Statistic
Probolinggo Regency was internally based on 1,986) or significance for t was <5%
> t Table (4,879 >
several consideration such as its economy ability,
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
regional potential, socio cultural, socio political, expected that public service could have better amount of its people, vastness of area, and other
quality.
consideration, while externally, for changing One theory explained about the city as service name of capital and capital movement was
center would be Central Place Theory. In Central already provide by government regulation. Thus,
Place Theory, Christaller in Setiawan [17] if both internal and external factor was
explained that “governmental center is the heart combined, Kraksaan district would be more able
of service activities and the center of regional and stand as new capital of Probolinggo Regency
development, while area surrounding that center and it would also give a new hope for Kraksaan
and its hinterland is the area to serve.” According people in particular and Probolinggo Regency
to Christaller, a service center should able in citizen in general, in its effort to developed this
providing goods and services for people nation.
surroundint it. Moreover, it is suggested that two With the passage of Government Regulation
residences center with exact same amount did Number 2 year 2010 concerning the resettlement
not always become the same service center. The of the capital of Probolinggo Regency From
terms centrality was used to describe amount of Probolinggo City to Kraksaan District, Probolinggo
people and its importance as central place. Regency, East Java Province, it bring hope for
The capital of regency is a central area or many parties either community people or
development control central which would regional bureaucracy, such as that government
encourage a balanced growth between city and task and development would become better
village or between villages with synergy. The implemented and in accord with people’s
capital of Regency was also functioned as interest, also able to give adequate discretion to
regional balance center in which its support determine
capacity in area potential would depend on the development
exact policy
balance of demographic spread carrying the advancement and public service that could
same opportunity toward social economy brought welfare for its people.
demography and environment to realize whole Till date, not all offices or agencies has been
potential to result an assurance in quality and moved to Kraksaan District, there were some
fairness of public service. Hagget in Setiawan [18] who had been moved such as Education
explained that “Regional expansion focusing on Department, Probolinggo Resort Police (Polres),
governmental service aspect refers to central Regional Representative Council (DPRD) of
place theory which utilizes the following Probolinggo Regency, The Regional Secretariat
indicators: affordability, recoverability and and Health Department which was moved in late
replicability.”
February 2013. However, the response of
a regency or agencies of Probolinggo Regency was very
Thus,
the
capital of
governmental center should be able in providing positive in supporting the resettlement of the
service in order to improve their people welfare. capital of Probolinggo Regency to Kraksaan
To do so, in public service provision should meet District. Their support seen from community
that are affordability, desire to make the service more qualified. The
three
principles
recoverability and replicability. Those were service to the community cannot be done
study, how does optimally, because the place of service agencies
affordability, recoverability and replicability still scattered so that with the resettlement of
aspect toward service quality, in particular for the capital and administrative center of then the
making or handling Police Record (SKCK) in public service can be performed optimally.
Probolinggo Resort Police (Polres). Relationship Probolinggo Resort Police (Polres) is one of
of resettlement of the capital of Probolinggo government agencies that experiencing the
Regency with quality of Police Record (SKCK) resettlement of the capital of Probolinggo
service would lies in influence of each aspect Regency to Kraksaan District. Up until this
within the resettlement of the capital of regency moment, not all service has been moved to the
toward service quality of Police Record (SKCK). It new headquarters such as service for SATLANTAS
is expected that by the resettlement of the (SIM, STNK and LAKA) for citizen of Probolinggo
capital of Probolinggo Regency, there would be Regency still should go to Probolinggo city if they
public service quality, wish for these services. By moving this
improvement
in
particularly in the Police Record (SKCK) services. Probolinggo Resort Police (Polres), it was
In order to facilitate services for areas located far from the center of government, the
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
government of Probolinggo regency, primarily
1) As many as 32,6% respondent agrees that Probolinggo Resort Police began December 7,
distance toward the Office of Probolinggo 2012 imposing special rules for certain areas.
Resort Police saying it close from home. Tongas, Sumberasih, and Wonomerto were 3
2) As many as 44,2% respondent neither areas in which administrative area in the area of
agree/nor disagrees that road condition Probolinggo regency while jurisdiction area in the
toward Probolinggo Resort Police saying it in area of Probolinggo City. Thus the expected the
good condition.
public services more quality.
3) As many as 68,4% respondent agrees that Result of this study showed that the
Probolinggo Resort Police saying it passed by resettlement of the capital of Regency variables
public transportation (easy to access using (X) consist of affordability, recoverability and
public transportation). replicability
4) As many as 73,7% respondent agrees that influence significantly toward dependent variable
transportation condition toward Probolinggo (Y) that is the service quality of Police Record
Resort Police saying it good. (SKCK). Simultaneously it gain F Statistic was 72,517.
5) As many as 86,3% respondent agrees that This figure is lager than F Table (72,517>2,705) and
transportation toward Probolinggo Resort significance for F value was smaller than α (0,05).
Police saying it fluent (traffic jam free). This
6) As many as 85,3% respondent agrees that Recoverability
indicated that
Affordability
(X 1 ),
affordable cost for Police Record (SKCK) simultaneously influence significantly toward
service quality of Police Record (SKCK). In what In summary, it might be concluded that follows, it would be explained effect of each
majority of respondents answer Agree (A) in 5 of variable in the concept of the resettlement of the
6 questions concerning affordability variable (X 1 ), Capital of Probolinggo Regency toward service
that is on item concerning closeness distance to quality of Police Record (SKCK) in Probolinggo
the office of Probolinggo Resort Police, Resort Police (Polres).
transportation affordability, good condition of
transportation, smoothness of transportation The capital of the district is an obligatory
1. Affordability variable (X 1 )
and cost affordability in making or handling place that should be owned by regency.
Police Record (SKCK) to the community. Around According to Soenkarno [19], each region either
42 (44,2%) respondent stated neither agree/nor administrative region or development region
disagree (NA) in good condition of the road to would have large, medium and small city as its
Probolinggo Resort Police.
center. Administrative region such as province, Based on Multiple Linear Regression Analysis, regency and district would each have a capital
affordability variable (X 1 ), which consist of 6 city that normaly the largest city in its area. The
indicators, that are distance to Polres Office prevailed government system had create
Probolinggo, road condition, transportation tendency toward decision to relocate center of
condition, transportation smoothness, and cost government for Regency out of the city where it
affordability in maintaining of the Police Record belong. As a new capital of regency it is expected
(SKCK) to the community influence significantly to be able in meeting three principles based on
toward service quality of Police Record (SKCK) central place theory consists of affordability,
variables (Y). Analysis result showed that t
Statistic
recoverability and replicability [20]. was 4,304 with 0,000 significance and t Table was First
be 1,986. Since t Statistic > t Table (4,304 > 1,986) or affordability. Public service should be affordable
and main
principle
would
significance for t was < 5% (0,000 < 0,05), it can for broad member of society. Affordability in this
be concluded that partially, affordability variable context was viewed from distance, accessibility
(X 1 ) influence significantly toward service quality and cost perspective. Good distance and
of the Police Record (SKCK) variable (Y). accessibility would cause the people to gain
Good governance would be desired by any service in easy manner, while inexpensive cost
parties, either bureaucrats or the community. would make those services able to be enjoyed by
Quality of service given by bureaucracy would all layer of community.
highly determined public satisfaction which could From distribution resulf of respondent
directly impact on related organization. Some
important components in effort to give good and concluded that:
answers for affordability variable (X 1 ), it could be
optimum service for the people are accessibility, distance affordability toward the capital of the
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
regency and cost affordability in this case related Record (SKCK) services, service punctuality, with cost to request for maintaining of the Police
information clarity given by employee’s of Record (SKCK). All these would become one of
Police, employee’s important indicator in this study, in which
Probolinggo
Resort
responsiveness, physical condition of Probolinggo majority respondent stated good score in
Resort Police’s building, facility completeness, assessing affordability variable.
and environmental comfortability in Probolinggo
Resort Police had significant influence towad Second principle to be fulfilled as new capital
2. Recoverability Variable (X 2 )
service quality of Police Record (SKCK) variables is recoverability [21]. Meaning of recoverability in
(Y). Analysis result showed that t Statistic was 2,967 this context would regarding time and facilities.
with 0,004 significance and t Table was 1,986. Since Timeliness and adequate facilities would brought
t Statistic > t Table (2,967 > 1,986) or significance for t higher quality service.
was <5% (0,004<0,05), it can be concluded that From distribution resulf of respondent
partially recoverability variable (X 2 ) influence
answers for recoverability variable (X 2 ), it could
significantly toward service quality of Police
be conclude that: Record (SKCK) variables (Y).
1) As many as 68,4% respondent agrees that
3. Variable Replicability (X 3 )
handling Police Record (SKCK) in Probolinggo Third and last principle that should be met as Resort Police (Polres) was easy. new capital of regency is replicability [22].
2) As many as 55,8% respondent agrees that Replicability is a plan to provide urban service service punctuality was in accord with
facilities for the community in which only prevailed norms.
prevailed in certain location, thus not necessarily
3) As many as 94,7% respondent agrees that could be implemented in different place and information given by Probolinggo Resort
time. It means that activity in providing urban Police employee’s in handling Police Record
service facilities for public is not a project but (SKCK) service was clear and understandable .
more like a program, pre-planned to be
4) As many as 88,4% respondent agrees that implemented in other places that needs it employee’s responsiveness was fast in serving
(replicable). Thus, in here it could be seen the each person that handling Police Record
appropriateness of procedural and real cost with (SKCK) service
actual reality occurs in public service and
5) As many as 77,9% respondent agrees that concerning disciplinary of service officer. physical condition of Probolinggo Resort
From distribution resulf of respondent Police building was good.
answers for replicability variable (X 3 ), it could be
6) As many as 55,8% respondent agrees that
conclude that:
facilities in Probolinggo Resort Police was fully
1) As many as 84,2% respondent agrees that equipped.
existed procedural is in accord with prevailed
7) As many as 77,9% respondent agrees that
norms.
environment in Probolinggo Resort Police was
2) As many as 88,4% respondent agrees that comfortable
existed requirements is in accord with type of In summary, it might be concluded that
service.
majority of respondents stating Agree (A) in 7 of
3) As many as 85,3% respondent agrees that
7 questions concerning recoverability variable discplinary rate of service officer in (X 2 ), that is on item concerning feasibility in
Probolinggo Resort Police was good. making or handling of Police Record (SKCK)
4) As many as 84,2% respondent agrees that service, service punctuality, information clarity
cost for making or handling Police Record given by Probolinggo Resort Police employee’s,
(SKCK) service is in accord with prevailed fast responsiveness of employee’s in serving each
norms.
person who making or handling Police Record In summary, it might be concluded that (SKCK) service, physical condition of Probolinggo
majority of respondents stating Agree (A) in 4 of Resort Police building, facilities completeness,
4 questions concerning replicability variable (X 3 ), and environmental comfortability. It proved that
concerning procedural majority of respondent stated good in assessing
that
is
on item
prevailed norms, recoverability variable.
appropriateness
with
requirement appropriateness with type of Based on multiple linear regression analysis,
service, disciplinary level of the service employee
Resort Police, and indicator that are feasibility in handling of Police
recoverability variable (X 2 ) which consist of 7
in
Probolinggo
appropriateness in cost of the handling Police
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
Record (SKCK) services with prevailed norms. It area that can support economic growth and proved that majority of respondent stated good
development of the region in the surrounding in assessing replicability variable.
areas.
Based on Multiple Linear Regression Analysis, In addition, location determination of
candidate for capital of regency is highly indicators that are procedural appropriateness
replicability variable (X 3 ) which consist of 4
influential for development of related city even in with
its regency development. Therefore, in the appropriateness with type of service, disciplinary
prevailed norms,
requirement
resettlement of the capital of regency should level of the service employee in Probolinggo
reviewing several important aspect such as road Resort Police, and appropriateness in cost of the
accessibility, and other aspect handling Police Record (SKCK) services with
condition,
suggested by author so that objective of this prevailed norms influence significantly toward
resettlement could be achieved and public would service quality of Police Record (SKCK) (Y).
experiencing real impact of resettlement. Analysis showed that t Statistic was 4,879 with 0,000
Hopefully the resettlement of the capital of significance and t Table was 1,986. Since t Statistic
Probolinggo Regency will be able to further t Table (4,879 > 1,986) or significance for t was <5%
improve the effectiveness and efficiency of (0,000<0,05), it can be concluded that partially
governance and development, and facilitate
services to the community in many aspects of toward service quality of Police Record (SKCK)
replicability variable (X 3 ) influence significantly
life, so it can accelerate economic growth in (Y).
order to improve the social welfare of Basically, the resettlement of the capital of
Probolinggo regency.
regency wasn’t just a resettlement of the center of government but also the resettlement of
CONCLUSION AND RECOMMENDATION
whole the center of government activity,
Conclusion
whether it is the center of government, service This study can be concluded that (1) centers, education, health, sports, trade and
affordability variable (X 1 ) influence significantly services. Kraksaan will be developed into as the
toward service quality of Police Record (SKCK) in Centre of Local Activities (PKL), which serves as
Probolinggo Resort Police (Polres), (2) variable the center of government and service center.
recoverability (X 2 ) influence significantly toward According to Article 51 paragraph (2) Local
service quality of Police Record (SKCK) in Regulation of Probolinggo regency Number 3
Police (Polres), (3) year 2011 concerning spatial planning of
Probolinggo
Resort
replicability variable (X 3 ) influence significantly Probolinggo regency from 2010 to 2024,
toward service quality of Police Record (SKCK) in explained
Police (Polres), (4) consolidation of PKL, in the form of urban
that the
Simultaneously, the resettlement the capital of development of Kraksaan, including:
the regency variables that consist of three of
a. The construction of center government variable that is affordability (X 1 ), recoverability
b. The construction of education center district (X 2 ), and replicability (X 3 ) influence significantly scale
toward service quality of Police Record (SKCK) in
c. The construction of health center district Probolinggo Resort Police (Polres) with F statistic > scale
F table (72,517 > 2,705) or significance for F was <
d. The construction of the centre regional trade
and service
Recommendation
e. Development of Islamic centers Basically, the purpose of the resettlement the
f. The construction of terminal type b capital of Probolinggo Regency is to facilitate the
g. The development of fish processing industry community as well as to improve the quality of Thereby Kraksaan will be developed not only
public services. Therefore, to support these as center of government but the central of
efforts needed some effort such as accelerating government activity which includes the central
development process of of Kraksaan City as the government, services, education, entertainment,
capital and resettled the other governmental industry, trade and services. It can be used as a
activities still left behind in Probolinggo City thus reference or guidelines for other regions
Kraksaan city could functioned as it should be, intending to resettle the capital of regency so
improvement effort in transportation access that the area future not only develop as center of
(roads) to Kraksaan District, equipped the new government, but also can develop as a advanced
building (government agencies building) with
The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)
the adequate technology, and giving personal [8]. Haggett P. 2001. Geography: A Global attention toward each member of society who
Synthesis. New York: Prentice Hall. Cited seek the service, so the community would feel
I. 2001. Central comfortable and content while communicating
from:
Setiawan
Government’s Roles in New Autonomous with government employee’s.
Region Development in Bandung Barat. International Journal of Administrative
ACKNOWLEDGMENT
Science & Organization. 2001 May; 18 (2), Thanks to my loving parents, Sutedjo and Muji
p. 122-32
Setyowati whose words of encouragement and
[9]. Suparto P, Op.cit.
push for tenacity ring in my ears. [10]. Parasuraman A, Zeithaml VA, Berry LL. 1990. Delivering Quality Service: Balancing
REFERENCES
customer’s perception and expectations. [1]. Maryani E. 2002. Pengantar Geografi