ANALISIS PELAYANAN SERVIS DI BENGKEL NASMOCO CABANG SOLO BARU DENGAN METODE ANTRIAN - Diponegoro University | Institutional Repository (UNDIP-IR)
ANALISIS PELAYANAN SERVIS DI BENGKEL NASMOCO
CABANG SOLO BARU DENGAN METODE ANTRIAN
SKRIPSI
Disusun oleh
FATMA SEPTY DEVIANA
24010210120020
JURUSAN STATISTIKA
FAKULTAS SAINS DAN MATEMATIKA
UNIVERSITAS DIPONEGORO
SEMARANG
2014
ii
iii
KATA PENGANTAR
Puji syukur kehadirat Allah Tuhan Yang Maha Esa atas segala limpahan
rahmat dan karunia-Nya sehingga penulis dapat menyelesaikan tugas akhir dengan
judul Analisis Pelayanan Servis di Bengkel Nasmoco Cabang Solo Baru dengan
Metode Antrian
Penulis menyadari tanpa bantuan dari berbagai pihak, tugas akhir ini tidak
akan dapat diselesaikan dengan baik. Oleh karena itu pada kesempatan ini penulis
ingin mengucapkan terima kasih kepada :
1. Ibu Dra. Hj. Dwi Ispriyanti, M.Si., selaku Ketua Jurusan Statistika Fakultas
Sains dan Matematika Universitas Diponegoro.
2. Bapak Sugito, S.Si, M.Si., selaku dosen pembimbing I dan Bapak Moch.
Abdul Mukid, S.Si, M.Si., selaku dosen pembimbing II yang telah
memberikan bimbingan, arahan, dan petunjuk hingga tugas akhir ini selesai.
3. Seluruh Dosen Jurusan Statistika FSM Universitas Diponegoro yang telah
memberikan ilmu yang sangat berguna.
4. Semua pihak yang telah membantu kelancaran penyusunan tugas akhir ini,
yang tidak dapat penulis sebutkan satu-satu.
Penulis menyadari masih terdapat kekurangan dalam penulisan tugas akhir
ini. Oleh karena itu, penulis dengan sikap terbuka mengharapkan kritik dan saran
yang bersifat membangun dari para pembaca demi perbaikan kedepannya. Akhir
kata, semoga tugas akhir ini dapat bermanfaat bagi semua pihak.
Semarang, Agustus 2014
Penulis
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(M/G/7):(GD/ / ) untuk hari Senin-Sabtu
dengan sistem booking dan (G/G/7):(GD/ / ) untuk sistem non-booking,
sedangkan pada hari Minggu/Libur dengan sistem booking diperoleh model
(M/M/2):(GD/ / ) dan (M/G/2):(GD/ / ) untuk sistem non-booking. Model
yang didapat pada bagian Servis untuk hari Senin-Sabtu dengan sistem booking
maupun non-booking adalah (M/G/17):(GD/ / ), sedangkan pada hari Minggu/
Libur dengan sistem booking diperoleh model (M/G/9):(GD/ / ) dan
(M/M/9):(GD/ / ) untuk sistem non-booking. Pada bagian Kasir model antrian
untuk hari Senin-Sabtu memiliki model yang sama dengan hari Minggu/Libur
yaitu (M/G/9):(GD/ / ).
ata Kunci : Sistem Antrian, Nasmoco Cabang Solo Baru, Pencatatan Servis,
Bagian Servis, Bagian Kasir.
,-./0,1/
World automotive in Indonesia has grown and has a very tight competition. As a
company that is in the automotive world and is one of sole agent Toyota in
Indonesia to Central Java and Yogyakarta, Nasmoco Solo Baru branch have
service and parts facility. As a service provider, Nasmoco Solo Baru branch seeks
to serve customers well according to the arrival rate of each customer. Thus, the
need to know the measure of system performance on each part on the system
service advisor. Queuing system at Nasmoco Cabang Solo Baru contained in the
Registration Service, Service Parts, and the Cashier Section. Based on the results
obtained and the analysis of queuing models are on the Registration Service
(M/G/7): (GD/ / ) for Monday-Saturday with the booking system and (G/G/7):
(GD/ / ) for non-booking system, while on Sunday/Holiday booking system
model is obtained (M/M/2): (GD/ / ) and (M/G/2): (GD/ / ) to non-booking
system. The model obtained in the service for Monday-Saturday with the booking
system and non-booking is (M/G/17): (GD / / ), while on Sunday/Holiday
booking system obtained with the model (M/G/9): (GD/ / ) and (M/M/9):
(GD/ / ) to the non-booking system. At the cashier queue model for a MondaySaturday have the same model with a Sunday/Holiday is (M/G/9): (GD/ / ).
23ywords: Queuing Systems, Nasmoco Solo Baru Branch, Registration Services,
Service Parts, Cashier Section.
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CABANG SOLO BARU DENGAN METODE ANTRIAN
SKRIPSI
Disusun oleh
FATMA SEPTY DEVIANA
24010210120020
JURUSAN STATISTIKA
FAKULTAS SAINS DAN MATEMATIKA
UNIVERSITAS DIPONEGORO
SEMARANG
2014
ii
iii
KATA PENGANTAR
Puji syukur kehadirat Allah Tuhan Yang Maha Esa atas segala limpahan
rahmat dan karunia-Nya sehingga penulis dapat menyelesaikan tugas akhir dengan
judul Analisis Pelayanan Servis di Bengkel Nasmoco Cabang Solo Baru dengan
Metode Antrian
Penulis menyadari tanpa bantuan dari berbagai pihak, tugas akhir ini tidak
akan dapat diselesaikan dengan baik. Oleh karena itu pada kesempatan ini penulis
ingin mengucapkan terima kasih kepada :
1. Ibu Dra. Hj. Dwi Ispriyanti, M.Si., selaku Ketua Jurusan Statistika Fakultas
Sains dan Matematika Universitas Diponegoro.
2. Bapak Sugito, S.Si, M.Si., selaku dosen pembimbing I dan Bapak Moch.
Abdul Mukid, S.Si, M.Si., selaku dosen pembimbing II yang telah
memberikan bimbingan, arahan, dan petunjuk hingga tugas akhir ini selesai.
3. Seluruh Dosen Jurusan Statistika FSM Universitas Diponegoro yang telah
memberikan ilmu yang sangat berguna.
4. Semua pihak yang telah membantu kelancaran penyusunan tugas akhir ini,
yang tidak dapat penulis sebutkan satu-satu.
Penulis menyadari masih terdapat kekurangan dalam penulisan tugas akhir
ini. Oleh karena itu, penulis dengan sikap terbuka mengharapkan kritik dan saran
yang bersifat membangun dari para pembaca demi perbaikan kedepannya. Akhir
kata, semoga tugas akhir ini dapat bermanfaat bagi semua pihak.
Semarang, Agustus 2014
Penulis
iv
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(M/G/7):(GD/ / ) untuk hari Senin-Sabtu
dengan sistem booking dan (G/G/7):(GD/ / ) untuk sistem non-booking,
sedangkan pada hari Minggu/Libur dengan sistem booking diperoleh model
(M/M/2):(GD/ / ) dan (M/G/2):(GD/ / ) untuk sistem non-booking. Model
yang didapat pada bagian Servis untuk hari Senin-Sabtu dengan sistem booking
maupun non-booking adalah (M/G/17):(GD/ / ), sedangkan pada hari Minggu/
Libur dengan sistem booking diperoleh model (M/G/9):(GD/ / ) dan
(M/M/9):(GD/ / ) untuk sistem non-booking. Pada bagian Kasir model antrian
untuk hari Senin-Sabtu memiliki model yang sama dengan hari Minggu/Libur
yaitu (M/G/9):(GD/ / ).
ata Kunci : Sistem Antrian, Nasmoco Cabang Solo Baru, Pencatatan Servis,
Bagian Servis, Bagian Kasir.
,-./0,1/
World automotive in Indonesia has grown and has a very tight competition. As a
company that is in the automotive world and is one of sole agent Toyota in
Indonesia to Central Java and Yogyakarta, Nasmoco Solo Baru branch have
service and parts facility. As a service provider, Nasmoco Solo Baru branch seeks
to serve customers well according to the arrival rate of each customer. Thus, the
need to know the measure of system performance on each part on the system
service advisor. Queuing system at Nasmoco Cabang Solo Baru contained in the
Registration Service, Service Parts, and the Cashier Section. Based on the results
obtained and the analysis of queuing models are on the Registration Service
(M/G/7): (GD/ / ) for Monday-Saturday with the booking system and (G/G/7):
(GD/ / ) for non-booking system, while on Sunday/Holiday booking system
model is obtained (M/M/2): (GD/ / ) and (M/G/2): (GD/ / ) to non-booking
system. The model obtained in the service for Monday-Saturday with the booking
system and non-booking is (M/G/17): (GD / / ), while on Sunday/Holiday
booking system obtained with the model (M/G/9): (GD/ / ) and (M/M/9):
(GD/ / ) to the non-booking system. At the cashier queue model for a MondaySaturday have the same model with a Sunday/Holiday is (M/G/9): (GD/ / ).
23ywords: Queuing Systems, Nasmoco Solo Baru Branch, Registration Services,
Service Parts, Cashier Section.
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Tabel 4.18 y~y Kolmogorov Smirnov ~}u ~~y{~{ ~~ ~|y~{
y
Tabel 4.19 ~{ y Kolmogorov Smirnov ~}u ~~y{~{ ~~
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Tabel 4.20 y~{ y Kolmogorov Smirnov ~}u ~~y{~{ ~~
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Tabel 4.21 {y~{ ~~ ~|y~{ y
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Tabel 4.24 y~y Kolmogorov Smirnov ~ ~~t {|~{ ~~ ~|y~{
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Tabel 4.26 y~{ y Kolmogorov Smirnov ~ ~t~{|~{ ~~
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