Communication REVIEW OF RELATED LITERATURE

not be asked why something was called as it was while the other is expressed as, 3 symbol, language is a symbol of something that humans delivered both orally and in writing , 4 communication, which means that the language used to convey the hearts and minds as a form of human interaction. Furthermore, Ramelan 1991 : 8 says that “Each member within the society needs a tool of communication which called language. In fact, language is necessary in people life to express their feeling and ideas, to communicate each other.

2.2 Communication

People realize the importance of communicating in life. Moreover, humans as social beings really need communication. Communication is a part of our life and it is very important thing in our life. It cannot be avoided . Communication is a process whereby a person or persons, groups and community organizations to create and use information in order to connect with the environment and other people . Communication happens when people exchange thoughts, messages, and information. It can be exchanged by speech, gestures, and by the use of writing. Furthermore, communication is defined as the transmission of meaning through sound, signal, gesture, or symbol. Carey in Fiske 1990:9-10 says that: “A ritual view of communication is directed not toward the extension of messages in space but toward the maintenance of society in time; not the act of imparting information but the representation of the shared beliefs. It is a symbolic process whereby reality is produced, maintained, repaired, and transformed”. There are many communications in life, but ordinarily in a life people use Verbal Communication and Non-verbal Communication. Verbal communication is the act of speaking by using words. Verbal communication usually is known as dialogue. A dialogue is a reciprocal conversation between two or more participants. Verbal communication is a form of communication to convey ideas, feelings, thought and owned one to others verbally, for example, talking on the phone, presentations, meetings and so on, or a communication directly heard by the ear. Non-verbal communication is the act of communicating without using words. It can be communicated through facial expression such as smiling, frowning and eye contact, body language such as arms crossed, giving someone the “finger‟ legs shaking resembling nervousness, and the impression that give to others with apparent such as dress or body image. Also, the tone of voice can be expressed non-verbal. Non-verbal communication plays a key role in human life in making communication.

2.3 Communicative Competence