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3. The Organization Chart of Housekeeping Department in Agas International Hotel Solo
From t he organizat ion chart above t he w rit er w ould like t o describe t he job of each sect ion in Housekeeping Depart ment . They are:
1. Execut ive Housekeeper
The dut ies of t his sect ion is coordinat ing t he employee’s job in
Housekeeping Depart ment , request ing t he necessit ies of Housekeeping Depart ment , evaluat ing t he employee’s job, inspect ing all of t he hot el
areas, and handling t he guest ’s complains. 2.
Assist ant Execut ive Housekeeper The dut ies of t his sect ion is receiving report s from Front Office Depart ment
about t he room st at us, handling t he cleaning and guest supplies, receiving HOUSEKEEPER
EXECUTIVE
HOUSEKEEPER EXECUTIVE
FLOOR SUPERVISOR
PUBLIC AREA SUPERVISOR
LINEN SUPERVISOR
GARDENER SUPERVISOR
HOUSEM AN ROOM BOY
LINEN AND UNIFORM
ATTENDANT GARDENER
ORDER TAKER
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and checking supervisor’s report , arranging w ork t ime schedule for Housekeeping Depart ment ’s employee.
3. Floor Supervisor
The dut ies of t his sect ion is dist ribut ing t he room keys and w ork equipment for each room at t endant in morning briefing, checking t he reparat ion done
by t he engineering in rooms, checking and deciding w het her t he rooms are ready for sale or not , checking t he complet eness of t he rooms, checking
room at t endant ’s daily w ork, receiving keys from room at t endant , and checking room at t endant w ork sheet .
4. Public Area Supervisor
The dut ies of t his sect ion is leading and cont rolling housemen’s job, checking areas w hich are belong t o his responsibilit ies, planning t he general
cleaning, checking t he cleaning and chemical supplies usage, and report ing t he Assist ant Execut ive Housekeeper if t here is any damage.
5. Linen and Uniform Supervisor
The dut ies of t his sect ion is t aking responsibilit y in dist ribut ing linen for each room, t aking responsibilit y in dist ribut ing employee’s uniform, making
daily administ rat ion of linen and t ow el, and proposing for addit ional linen and uniform if it is necessary.
6. Gardener Supervisor
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The dut ies of t his sect ion is coordinat ing t he job of gardeners, arranging all plant s in hot el, asking for gardener’s necessit ies and arranging gardener
w ork t ime schedule. 7.
Room At t endant The dut ies of t his sect ion is t aking r esponsibilit y in cleaning t he guest room,
keeping t he hot el propert ies, Serving anot her guest request , and report ing t he damage in room t o floor supervisor.
8. Houseman
The dut ies of t his sect ion is t aking responsibilit ies in cleaning all of public area in hot el, doing general cleaning inst ruct ed by public area supervisor,
report ing t o Public Area Supervisor if t here is any damage, and helping Banquet sect ion t o keep t he cleanliness of t oilet if t here is any event held in
hot el.
9. Fit ness and Sw imming pool at t endant .
The dut ies of t his sect ion is t aking r esponsibilit y in cleaning sw imming pool and fit ness area, report ing t o Food Beverage Depart ment if t he guest in
t he sw imming pool or fit ness orders some food, doing general cleaning inst ruct ed by Public Area Supervisor, handling and serving t he guest in
sw imming pool and fit ness cent er. 10. Linen Uniform At t endant
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The dut ies of t his sect ion is dist ribut ing linen f or guest room, picking up and count ing dirt y linen from t he guest room, sending dirt y linen t o laundry,
arranging clean linen and uniform in linen room. 11. Gardener
The dut ies of t his sect ion is t aking responsibilit y in keeping t he at t ract iveness of plant s bot h inside and out side t he hot el, arranging flow er
for banquet ’s necessit ies, changing old plant w it h t he new one, and report ing t he damage t o t he Gardening Supervisor.
12. Order Taker The dut ies of t his sect ion is report ing t he most act ual condit ion of room
st at us t o Front Office depart ment , making t he “ housekeeping report ” t hen report ing t hem t o relat ed sect ion, informing t o room at t endant if t here is
any room check in or check out , and handling t he housekeeping administ rat ion.
B. Job Description and Activities of Order Taker in Housekeeping Department
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