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C. Benefits
1. To t he w rit er The w rit er can get support ing point in t he hot el indust ry, add more experience
and know ledge about t he hot el field as a skill t o ent er t he field w ork. 2. To t he readers
The final project is expect ed t hat t his report can be a reference needed by ot her w rit ers in w rit ing final project report .
3. To t he hot el The report can give some benefit s t o t he hot el by giving informat ion and give
some input for a bet t er development and support t hem t o improve t heir qualit y and services at Housekeeping Depart ment .
CHAPTER II LITERATURE REVIEW
A. Hotel
1. Definition of Hotel
Hot el is a place t o st ay and people have t o pay t he charge per night . As t he grow t h of business, hot els are now not only giving t he room facilit y, but also
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t he ot her services, like rest aurant , bar, pool, meet ing room, et c. Hot el as a support ing facilit ies operat ing for 24 hours, is a commercial service w hich keeps
improving it s service qualit y t o t he guest . There are some definit ions about Hot el. According t o Charles E.
St eadman and M ichael L. Kasanava : “ a hot el may be defined as an est ablishment w hose primary business is providing lodging facilit ies for t he
public and w hich furnishes one or more at t he follow ing service; food and service, room service, uniformed service, laundering of linens, and use of
furnit ure and fixt ures” 2003:8. From definit ion above, it can be concluded t hat Charles E. St eadman and M ichael L. Kasanava defines t hat hot el is an
est ablishment of w hich primary business is providing lodging facilit ies. While according t o Government Decree of Tourism and Telecommunicat ion M inist er,
Number KM HK 103 M PPT – 87 a hot el is: “ suat u jenis akomodasi yang mmpergunakan sebagian at au seluruh bagian bangunan unt uk menyediakan
jasa pelayanan, penginapan, makan dan minum sert a jasa lainnya yang dikelola secara komersial sert a memenuhi ket ent uan persyarat an yn dit et apkan didalam
keput usan pemerint ah” .Hot el is an accommodat ion t hat uses a part or ent ire building t o provide in service for public t hat organized commercially and
requirement s det ermined in t he government s decree. Based on t he definit ion above, it can be concluded t hat Government Decree of Tourism and
Telecommunicat ion M inist er defines t hat hot el is an accommodat ion t hat uses a part or ent ire building t o provide in service for public, w hich fulfill t he
requirement s det ermined by t he government .
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2. Classification of Hotel
Kategori