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APPENDIX Office Skills Survey
1. Questions 2-7 relate to a person in an entry-level administrative position in your organization.
Do you feel qualified to answer questions about an entry-level administrative position? Yes
No 2. Please specify how often in your organization a person in an entry-level administrative
position would perform the following: Daily
Weekly Monthly Quarterly Yearly Word Processing createeditmaintain
Spreadsheet createmanipulatemaintain Database createmanipulatemaintain
Electronic presentations createedit Software integration use two or more
software packages in a documentproject Internet research
Web page designdevelopmaintain Electronic messages sendreceiveschedule
Telephone calls makereceivescreen Mail functions
Accountingbookkeeping Filingrecords management
3. What other tasks not mentioned in Question 2 would an entry-level administrative per- son perform in your organization?
4. Please indicate how frequently in your organization a person in an entry-level admin- istrative position would use the following technology:
Daily Weekly Monthly Quarterly Yearly
Photocopier Fax standalone
Fax computer Personal digital assistant PDA
Digital tablet Voice-recognition software
Voicevideo conference Computer projection system
Scanner Digital camera
5. What other technology not listed in Question 4 would an entry-level administrative person use in your organization?
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354 Journal of Education for Business
6. Please rate the following categories of work skills. Do not rate them against each other, but consider each skill individually as to its importance in an entry-level administrative
position in your organization.
Very Somewhat
Not Important Important Important Important
Use critical thinking Make decisions
Use written interpersonal communication Use verbal interpersonal communication
Greet or meet publiccustomers Work with vendors
Make travel arrangements Use recordsinformation management
Deliver presentations Plancoordinate meetings
Plancoordinate projects Troubleshoot softwareequipment
Initiate or deal with workplace security Supervise employees
Hire employees Train employees
7. Which of the following certificatescertifications does your organization require of entry-level administrative employees when hired?
CPS CAP
CMP MOUS
None Other please specify
8. Questions 9-15 relate skills and tasks for your current position in the organization.