Questions 2-7 relate to a person in an entry-level administrative position in your organization.

JulyAugust 2005 353 APPENDIX Office Skills Survey

1. Questions 2-7 relate to a person in an entry-level administrative position in your organization.

Do you feel qualified to answer questions about an entry-level administrative position? Yes No 2. Please specify how often in your organization a person in an entry-level administrative position would perform the following: Daily Weekly Monthly Quarterly Yearly Word Processing createeditmaintain Spreadsheet createmanipulatemaintain Database createmanipulatemaintain Electronic presentations createedit Software integration use two or more software packages in a documentproject Internet research Web page designdevelopmaintain Electronic messages sendreceiveschedule Telephone calls makereceivescreen Mail functions Accountingbookkeeping Filingrecords management 3. What other tasks not mentioned in Question 2 would an entry-level administrative per- son perform in your organization? 4. Please indicate how frequently in your organization a person in an entry-level admin- istrative position would use the following technology: Daily Weekly Monthly Quarterly Yearly Photocopier Fax standalone Fax computer Personal digital assistant PDA Digital tablet Voice-recognition software Voicevideo conference Computer projection system Scanner Digital camera 5. What other technology not listed in Question 4 would an entry-level administrative person use in your organization? appendix continues Downloaded by [Universitas Maritim Raja Ali Haji] at 22:46 12 January 2016 354 Journal of Education for Business 6. Please rate the following categories of work skills. Do not rate them against each other, but consider each skill individually as to its importance in an entry-level administrative position in your organization. Very Somewhat Not Important Important Important Important Use critical thinking Make decisions Use written interpersonal communication Use verbal interpersonal communication Greet or meet publiccustomers Work with vendors Make travel arrangements Use recordsinformation management Deliver presentations Plancoordinate meetings Plancoordinate projects Troubleshoot softwareequipment Initiate or deal with workplace security Supervise employees Hire employees Train employees 7. Which of the following certificatescertifications does your organization require of entry-level administrative employees when hired? CPS CAP CMP MOUS None Other please specify

8. Questions 9-15 relate skills and tasks for your current position in the organization.